Transcend DrivePro 20 User manual

User ’ s Manual
2024/1 (v2.1)
Motorcycle Dashcam DrivePro 20

Table of Contents
1. Package Contents
2. Getting Started
2-1 Overview
2-2 Inserting a microSD Memory Card
2-3 Mounting the DrivePro
2-4 Charging
2-5 Operation
2-6 LED Indicator
3. Recording Videos
3-1 Normal Recording
3-2 Emergency Recording
4. Using the DrivePro App
4-1 Downloading and Installing the DrivePro App
4-2 Connecting to DrivePro App
4-3 Playing Videos on a Smart Device
4-4 App Settings
4-5 Firmware Upgrade
5. Using the DrivePro Toolbox Software
5-1 Toolbox Interface & Operation
5-2 Transferring Files To a Computer
6. Troubleshooting
7. Safety Cautions
8. Speci fi cations
9. EU Compliance Statement
10. Recycling and Environmental Protection
11. Federal Communications Commission (FCC) Statement
12. Warranty Policy
13. GNU General Public License (GPL) Disclosure
14. End-User License Agreement (EULA)
15. Eurasian Conformity Mark (EAC)

1. Package Contents
The DrivePro 20 dashcam package includes the following items:
DrivePro 20 32GB microSD memory
card Camera holder
Quick Start Guide Adhesive mounting base micro-USB to USB Type-A
cable

2. Getting Started
2-1 Overview
① Power Button ④ Lens ⑦ micro USB Port
② LED Indicator ⑤ microSD Card Slot ⑧ Protective Case
③ Microphone ⑥ Reset Button ⑨ Lanyard Hole

2-2 Inserting a microSD Memory Card
A microSD memory card is required before recording.
1. Rotate protective case anti-clockwise until loose.
2. Insert a microSD memory card into the appropriate card slot.
3. To remove the memory card, simply press it once to release it from the card slot.
We recommend Transcend ’ s High Endurance microSD cards or MLC-based memory cards to
ensure the best recording performance.
High Endurance microSDHC card
High Endurance microSDXC 350V card
For more details on the approximate recording time according to card capacity, go to FAQ on our
o ffi cial website.
"NOTE"
Always format new memory cards in the DrivePro before using them for the fi rst time.
Formatting will erase all data on the memory card.
Ensure that the allocation unit size of the microSD card is 32KB or larger; otherwise, the
DrivePro may not work properly.

"WARNING"
Do not remove the memory card during a shutdown to avoid damages to the memory card and
potential data loss.
DrivePro 20 only supports the FAT32 fi le system, not exFAT or NTFS.
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2-3 Mounting the DrivePro
"NOTE"
Installation surface should fi rst be cleaned and dried so 3M adhesive pad can be fi rmly
attached. Avoid uneven surfaces.
Allow at least 24 hours for the mount to properly adhere to the surface.
To separate mount and holder, press the holder and push it forward.
The arrow symbol on the camera holder should point towards the lens.
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2-4 Charging
1. Rotate protective case anti-clockwise until loose.
2. Connect micro USB end of the USB power cable to the device and the Type-A end to a charging
device with 5V power output.
3. LED light will turn solid orange while charging, and turn o ff automatically when fully charged.
"NOTE"
The ideal temperature for charging is 10°C ~ 40°C and the output power supply of DC 5V/2A.
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2-5 Operation
Status Operation Vibration
Turn on/o ff dashcam Long press Power Button
for 3 seconds Vibration-short
Turn on/o ff Wi-Fi Press Power Button once Vibration-short
Reset to default In recording mode, long press
Power Button for 10 seconds Vibration-long
Low battery -- Vibrate twice every 30 seconds
Disk error -- Vibrate twice every 5 seconds and
turn o ff after 180 seconds
2-6 LED Indicator
LED Status Description
Red
Flashing Recording / Firmware Upgrade
Flashing quickly Emergency Recording / Formatting
Flashing quickly twice every interval Low Battery
Solid Power Saving Mode / Disk Error /
Connecting to Computer
Blue Flashing Recording and Wi-Fi On
Orange Solid Charging while powered o ff
"WARNING"
Resetting to default will restore the device's factory settings and format the memory card. After
that, the device will shut down automatically, and all data will be permanently deleted.


3. Recording Videos
3-1 Normal Recording
By default, the DrivePro creates a single video fi le for every minute of recording. You can modify the
video length in the Settings of the DrivePro App. When fully charged, the DrivePro 20 can record for
approximately 4 hours. Actual recording time may vary depending on recording conditions.
3-2 Emergency Recording
30% of the storage space will be saved for emergency video fi les. Video fi les recorded in Emergency
Recording mode are protected from being overwritten.
Automatic Emergency Recording:
During video recording, the DrivePro automatically activates Emergency Recording mode when detecting
a collision or hit.
G-Sensor sensitivity can be adjusted or disabled in the Settings menu.
"NOTE"
DrivePro 20 has loop recording function. The earliest videos will be overwritten by new footage.

"NOTE"
If the G-Sensor sensitivity is set to “ High, ” even minor shocks activate Emergency Recording
mode.
If the G-Sensor sensitivity is set to “ Low, ” only signi fi cant shocks activate Emergency
Recording mode.
In Power Saving Mode, recording is disabled.


4. Using the DrivePro App
Designed speci fi cally for iOS (iPhone/iPad) and Android devices, the DrivePro App, available for free
download, enables you to wirelessly view live video footage during recording, control DrivePro functions,
and play videos directly on your smartphone or tablet.
DrivePro App
4-1 Downloading and Installing the DrivePro App
1. Search “ DrivePro ” on App Store or Google Play.
2. Download and install the DrivePro App.
Once the installation is complete, the App will be displayed on the home screen of your device.
Before using the App, please refer to the DrivePro App instructions.
4-2 Connecting to DrivePro App
1. Tap Settings > Wi-Fi from your mobile device.
2. Select the Wi-Fi network with DP20 in the SSID. (The default password is 12345678.)
3. In the app, select the DP20 (DrivePro 20) icon.
Visit the DrivePro FAQ for detailed operational guidance.

4-3 Playing Videos on a Smart Device

1. To browse saved clips, tap Browser .
2. You can play back videos recorded in normal or emergency mode.
3. Tap to download a video, or to delete it.
To stream live on your mobile device, tap Live View .
"NOTE"
The camera stops recording when you tap Browser or Settings in the app, the front LED
turns solid blue. Exiting the Browser or Settings will automatically resume recording.


4-4 App Settings
Tap on the top-left corner fi rst, then tap to enter the Settings menu.
In the Settings menu, you can adjust the video, device, Wi-Fi, and system settings.

Menu options
Video
Icon Feature Function / Option
Resolution
Set the resolution for video recording.
1080P 60FPS (default) / 1080P 30FPS / 720P 60FPS / 720P 30FPS
Exposure Value
Adjust the exposure value of the camera.
+2.0 / +1.5 / +1.0 / +0.5 / 0.0 (default) / -0.5 / -1.0 / -1.5 / -2.0
Video Length
Set the recording length of each recorded video fi le.
1 min (default) / 3 mins / 5 mins
Microphone
Turn on/o ff the microphone during video recording.
Enable (default) / Disable
Light Frequency
Select the appropriate frequency to avoid fl ashing A/C light.
50Hz (default) / 60Hz
Video Stamp
Icon Feature Function / Option
Video Stamp
Display the current time of the recorded videos.
Enable (default) / Disable
Date / Time
Format
Adjust the date and time format.
DATE FORMAT: YYYY/MM/DD / MM/DD/YYYY / DD/ MM/YYYY
24-HOUR TIME: 24 HR / AM/PM
Device
Icon Feature Function / Option
G-Sensor
Adjust the sensitivity of the G-Sensor.
Disable / Low (default) / Medium / High
SSID Set Wi-Fi name

Password Set Wi-Fi password
Power
Management
Turn on/o ff the power saving mode. If no vibration is detected in 10
minutes, the dashcam will turn o ff automatically.
Enable / Disable
Noise
Cancellation
Reduce wind noise when wind strikes the surface of the microphone.
Enable (default) / Disable
System
Icon Feature Function / Option
Date/Time
Settings
Sync the DrivePro ’ s system time with that of your smart device.
Card Capacity Check the capacity of the microSD card.
Format Card Format the microSD memory card.
Restore
Defaults
Reset all settings to their factory defaults.
Upgrade
Firmware
Keep your DrivePro up-to-date with the latest version downloaded
from the Transcend website.

4-5 Firmware Upgrade
1. Download the latest fi rmware for the camera from the Transcend website. Once downloaded,
decompress the fi le and copy it to the root directory of your memory card. (Ensure it is not placed
within any folders.)
2. Insert the microSD memory card that contains the latest fi rmware version into the card slot of the
DrivePro.
3. Connect the DrivePro to an external power source. Upon powering up, the DrivePro will
automatically detect the latest fi rmware fi le, indicated by a fl ashing red LED. Once the upgrade is
complete, the DrivePro will restart on its own.
"NOTE"
The fi rmware upgrade will take about 1 ~ 2 minutes. Please do not turn o ff the DrivePro while
upgrading.

"WARNING"
NEVER remove the microSD memory card or the power cord while the fi rmware is
being upgraded.
If the DrivePro cannot be turned on due to fi rmware upgrade failure, please contact Transcend
customer service for technical support.
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5. Using the DrivePro Toolbox Software
The DrivePro Toolbox, developed for Windows and macOS, features a user-friendly interface that allows
you to select and play videos recorded on your DrivePro, and see your driving paths of the recorded
videos displayed on maps without the need to install separate codecs.
System requirements for connecting the DrivePro to a computer:
A desktop or a laptop with a working USB port
Microsoft Windows 10 or later
macOS 10.12 or later
1. Download the installation fi les.
2. Install DrivePro Toolbox software on your computer.
Main Features
Video Sorting
Sort videos by fi lename, recording date, or group, which allows users to
search for recorded videos e ffi ciently and to play them.
Smooth Video
Playback
Connect the DrivePro or use a microSD card reader or adapter to play
back recorded video events on your computer.
Edit and Trim
Videos
Select a video, trim it and save it as a new clip immediately. You can also
capture snapshots from your videos during playback.
Map View
View the driving paths of your journey displayed on maps along with the
recorded video.
Note: This feature works with DrivePro models with a GPS receiver. (DrivePro
550, DrivePro 520, DrivePro 250, DrivePro 230, and DrivePro 220)
License Plate
Recognition
Automatically identify the license plates in a video and extract footage to
allow users to perform a quick search.
Note: Available only on Windows 64-bit version.

Export Merged
Videos
Play videos recorded by the front and rear lens/camera simultaneously.
Export and play merged videos.
Note: Available only on dual lens/camera models: DP550/DP520.

5-1 Toolbox Interface & Operation
Interface
Import Files and Review Snapshots (A)
When connecting the DrivePro to a Windows computer, the DrivePro Toolbox will automatically ask users
whether to import the videos in the DrivePro.

① Tap Import to select the video fi les you want to import; tap Snapshots to open snapshot fi les.
② Sort videos by recording dates, either from old to new or new to old .
③ Select Date to view videos recorded on a speci fi c day.
④ Choose Group , the videos will be grouped by recording date.
Video Editing, Snapshots, and Tools (B)
Video
Icon Feature Description
Snapshot Capture and save snapshots from the video.
Trim Trim your video.
Sound Enable or disable the sound.
Full Screen Play the video in full screen.