Transition Networks TN-EOT-xx User Guide
33720 Rev. C https://www.transition.com Page 11 of 13
Service, Warranty, and Tech Support
Transition Networks warrants to the original consumer or purchaser that this product and all components thereof will be
free from defects in material and/or workmanship for a period of one year from the original factory shipment date. Any
warranty hereunder is extended to the original consumer or purchaser and is not assignable. Transition Networks makes no
express or implied warranties including, but not limited to, any implied warranty of merchantability or fitness for a
particular purpose, except as expressly set forth in this warranty. In no event shall Transition Networks be liable for
incidental or consequential damages, costs, or expenses arising out of or in connection with the performance of the
product delivered hereunder. Transition Networks will in no case cover damages arising out of the product being used in a
negligent fashion or manner.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or abnormal conditions of
operation or handling, including over-voltage failures caused by use outside of the product’s specified rating, or normal
wear and tear of mechanical components.
Transition Networks will, at its option:
•Repair the defective product to functional specification at no charge
•Replace the product with an equivalent functional product
•Refund a portion of purchase price based on a depreciated value
To return a defective product for warranty coverage, contact Transition Networks’ Customer Support for a return
authorization number.
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343
USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return authorization number must be
written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any equipment that is sent to us
without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on any unit(s) not returned
within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days. An invoice will be
generated for payment on any unit(s) not returned within 30 days after the demo/ evaluation period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to Transition Networks for evaluation
of said product(s) for repair or replacement. Transition Networks will pay for the shipping of the repaired or replaced in-
warranty product(s) back to the customer (any and all customs charges, tariffs, or/and taxes are the customer’s
responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual shipping costs to and
from the customer. If the repair is greater than $200.00, an estimate is issued to the customer for authorization of repair. If
no authorization is obtained, or the product is deemed not repairable, Transition Networks will retain the $200.00 service
charge and return the product to the customer not repaired. Non-warranted products that are repaired by Transition
Networks for a fee will carry a 180-day limited warranty. All warranty claims are subject to the restrictions and conventions
set forth by this document.
Transition Networks reserves the right to charge a $50 fee for all testing and shipping incurred, if after testing, a return is
classified as “No Problem Found.”
THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES, SUCH AS FITNESS FOR A PARTICULAR PURPOSE, ARE
EXPRESSED OR IMPLIED. TRANSITION NETWORKS IS NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY. AUTHORIZED
RESELLERS ARE NOT AUTHORIZED TO EXTEND ANY DIFFERENT WARRANTY ON TRANSITION NETWORKS’S BEHALF.