
FAQ
Q: Why does signal interruption occur in some
places, such as along the railway and the airpot?
A:
Q: My earbuds don't charge, what can I do?
A: Please try to follow the below steps:
1. Clean the charging slot
on charging case.
2. Clean the charging
connector on earbuds.
There are usually lots of underground cable
lines along the places mentioned above, which
might cause electonmagnetic interference and
result in the siganal interruption.
HOW TO RESET THE EARBUDS
If your earbuds stop syncing with each other, please follow the below
steps to reset the earbuds:
Pick up both earbuds and turn them off;
1
2Press and hold BOTH earbuds up to 6-8s until the red lights blink;
3The earbuds will sync together and enter the pairing mode automatically.
6-8”