TriangleTube Instinct Series Guide

• To maintain the safety & longevity of
your appliance, read and follow the
maintenance schedule information
throughout this manual.
• If the information in this manual
is not followed exactly, a fire or
explosion may result causing
substantial property damage,
serious injury, or death.
FOR YOUR SAFETY
• Do not store or use gasoline or
other flammable vapors and liquids
in the vicinity of this or any other
appliance.
• WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance
- Do not touch any electrical switch;
do not use
any phone in your building.
- Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
- If you cannot reach your gas
supplier, call the
fire department.
Installation and service must be
performed by a qualified installer,
service agency or the gas supplier.
WARNING
- Customer must register unit within thirty (30)
days of installation in order to gain warranty
coverage. See Warranty Card for details.
- Leave all documentation received with
appliance with the owner for future
reference.
NOTICE
THE
ORIGINAL
INNOVATORS
SOLO 110155199 & COMBI 155199
User’s
Information
Manual
222168 A01 - July 2019
2019-17

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iii
TABLE OF CONTENTS
SAFETY INFORMATION .......................................................................................................V
PRODUCT AND SAFETY INFORMATION...........................................................................VI
PRODUCT AND SAFETY INFORMATION......................................................................... VII
CHAPTER 1 - COMBUSTION AIR CONTAMINATION......................................................... 1
CHAPTER 2 - MAINTENANCE SCHEDULES ...................................................................... 3
2.1. Service Technician ..........................................................................................................................3
2.2. Owner Maintenance........................................................................................................................3
CHAPTER 3 - MAINTENANCE PROCEDURES ................................................................... 5
3.1. Owner Maintenance Procedures ...................................................................................................5
3.2. Daily Maintenance...........................................................................................................................5
3.2.1 Check Surrounding Area .....................................................................................................5
3.2.2 Check Ventilation Air Openings............................................................................................5
3.2.3 Check Temperature Display and Pressure Gauge..............................................................6
3.3. Monthly Maintenance .....................................................................................................................6
3.3.1 Check Vent and Combustion Air Piping ..............................................................................6
3.3.2 Check Pressure Relief Valve .................................................................................................6
3.3.3 Check Condensate Drain System ........................................................................................ 7
3.4. 6-Month Maintenance ....................................................................................................................8
3.4.1 Check Water and Gas Piping ................................................................................................8
3.4.2 Operate Pressure Relief Valve..............................................................................................8
3.4.3 Check Carbon Monoxide Detectors.....................................................................................8
CHAPTER 4 - OPERATING INSTRUCTIONS ......................................................................9
CHAPTER 5 - CTRLMAX OPERATION ...............................................................................11
5.1. CTRLMax Navigation .....................................................................................................................11
5.2. CTRLMax Menu Structure............................................................................................................12
5.3. Home Screen.................................................................................................................................13
5.4. Status Line Messages................................................................................................................... 14
5.5. Main Menu ..................................................................................................................................... 15
5.6. EZ Setup ........................................................................................................................................ 15
5.7. CH / DHW Operation ................................................................................................................... 16
5.8. Language Selection ...................................................................................................................... 17
5.9. Boiler Information ........................................................................................................................18
5.9.1 Information Items................................................................................................................ 19
5.10. Lockout History............................................................................................................................ 20
5.10.1 Lockout Screen.................................................................................................................... 21
5.10.2 Manual Reset Lockouts.......................................................................................................22
5.10.3 Automatic Reset Blocking Lockouts..................................................................................23

iv
INDEX OF ILLUSTRATIONS
Fig. 1 - Condensate Drain Assembly..........................................................................................................7
Fig. 2 - Condensate Retention Clip - (Solo Models only) .........................................................................7
Fig. 3 - CTRLMax User Interface...............................................................................................................11

v
TITLE
SAFETY
SAFETY INFORMATION
IMPORTANT EXTRACTS FROM THE CONSUMER
PRODUCT SAFETY COMMISSION WEBSITE
WWW.CPSC.GOV
Carbon monoxide is produced by burning fuel. There-
fore, any fuel-burning appliance in your home is a po-
tential CO source.
When cooking or heating appliances are kept in good
working order, they produce little CO. Improperly oper-
ating appliances can produce fatal CO concentrations
in your home.
What should you do?
Proper installation, operation, and maintenance of fu-
el-burning appliances in the home is the most import-
ant factor in reducing the risk of CO poisoning.
Make sure appliances are installed according to the
manufacturer’s instructions and the local codes. Most
appliances should be installed by professionals.
Always follow the appliance manufacturer’s directions
for safe operation.
Have the heating system (including chimneys and
vents) inspected and serviced annually by a trained ser-
vice technician.
Examine vents and chimneys regularly for improper
connections, visible cracks, rust or stains.
Look for problems that could indicate improper appli-
ance operations:
• Decreased hot water supply
• Furnace unable to heat house or runs continuously
• Sooting, especially on appliances and vents
• Unfamiliar, or burning odor
• Increased moisture inside of windows
Operate portable generators outdoors and away from
open doors, windows, and vents that could allow CO to
come indoors.
In addition, install battery-operated CO alarms or plug-
in CO alarms with battery back-up in your home. Ev-
ery home should have a CO alarm in the hallway near
the bedrooms in each separate sleeping area. The CO
alarms should be certied to the requirements of the
most recent UL, IAS, or CSA standard for CO alarms. Test
your CO alarms frequently and replace dead batteries. A
CO alarm can provide added protection, but is no sub-
stitute for proper installation, use and upkeep of appli-
ances that are potential CO sources.
Symptoms of CO poisoning
The initial symptoms of CO poisoning are similar to the
u (but without the fever) They include:
• Headache
• Fatigue
• Shortness of breath
• Nausea
• Dizziness
If you suspect that you are experiencing CO poisoning,
get fresh air immediately. Leave the home and call for
assistance from a neighbor’s home. You could lose con-
sciousness and die from CO poisoning if you stay in the
home.
Get medical attention immediately and inform medical
sta that CO poisoning is suspected. Call the Fire De-
partment to determine when it is safe to reenter the
home.

vi
SAFETY
PRODUCT AND SAFETY INFORMATION
This manual contains important information with respect to
the operation and maintenance of the appliance.
This manual must be provided to the Homeowner, who will
keep it in a safe place for future reference.
Triangle Tube accepts no liability for any damage,
injury, or loss of life resulting from incorrect
installation, alteration of any factory supplied
parts, or the use of parts or ttings not specied by
Triangle Tube. If there is a conict or doubt about the
proper installation of the unit or any factory supplied
replacement parts please contact Triangle Tube
Technical Support.
DEFINITIONS
The following terms are used throughout this manual
to bring attention to the presence of potential hazards
or to important information concerning the product.
Indicates the presence of a hazardous situa-
tion which, if ignored, will result in substantial
property damage, serious injury, or death.
Indicates a potentially hazardous situation
which, if ignored, can result in substantial
property damage, serious injury, or death.
Indicates a potentially hazardous situation
which, if ignored, can result in minor property
damage, or injury.
Indicates special instructions on installation,
operation or maintenance, which are import-
ant to the equipment but not related to person-
al injury hazards.
Indicates recommendations made by Triangle
Tube for the installers, which will help to ensure
optimum operation and longevity of the equip-
ment.
DANGER
WARNING
CAUTION
NOTICE
BEST PRACTICE
• Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system which has been under water.
• Avoid electrical shock when servicing the
appliance, by disconnecting the electrical supply
prior to performing service or maintenance.
• Failure to comply with these instructions will
result in substantial property damage, serious
injury, or death.
• The INSTINCT Installation manual is for use only
by a qualified heating installer/service technician.
The homeowner will use this User's Information
Manual for reference.
• What to do if you smell gas:
- Do not try to light any appliance
- Do not touch any electrical switch; do not use
any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
- If you cannot reach your gas supplier, call the
fire department.
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Prior to installing this product, the qualified
installer must read all instructions included in
this manual and all accompanying manuals/
documents with this appliance.
• All installation steps required in these manuals
must be performed in the proper order given.
• This product must be maintained / serviced and
inspected annually by a qualified service technician.
• Failure to comply with these instructions can
result in substantial property damage, serious
injury, or death.
DANGER
WARNING
IMPORTANT SAFETY INFORMATION FOR
THE HOMEOWNER AND THE TECHNICIAN
TECHNICIAN: When calling or writing about the INSTINCT,
please have the boiler model and serial number available.
STOP !
READ BEFORE SERVICING
Failure to adhere to the guidelines within this manual
can result in substantial property damage, serious
injury, or death.

• It is prohibited to carry out any modifications to
the appliance without prior written consent from
Triangle Tube.
• Faulty parts must only be replaced by genuine
Triangle Tube factory parts.
• Failure to comply with these instructions can result
in minor property damage, or injury.
CAUTION
• The homeowner is only permitted to carry out the basic
set-up operations (EZ Setup) after he has received all
relevant instructions from the installer. Any other set-
up must be carried out by a qualified installer.
• In case of any anomaly, please call your qualified
service technician.
• Make sure to reference the unit’s model number and
serial number from the rating label when inquiring
about service or troubleshooting.
• Triangle Tube reserves the right to change the
technical characteristics, components and features of
its products without prior notice. Check for an updated
version of this manual at www.triangletube.com.
NOTICE
• A byproduct of any gas fired appliance is carbon
monoxide. Triangle Tube requires the installation
of a minimum of two (2) hard-wired carbon
monoxide detectors with an alarm and battery
back-up; one in the mechanical room where
the boiler is located and another installed in
the living area outside the bedroom(s) for all
installations. Consult the local authority having
jurisdiction for any additional carbon monoxide
detector requirements in your area. See Chapter
2 of the INSTINCT Installation & Maintenance
Manual for additional carbon monoxide detector
requirements in Massachusetts.
• Failure to comply with these instructions can
result in substantial property damage, serious
injury, or death.
Service and Maintenance:
• Allow the unit to cool down prior to servicing to
avoid severe burns.
• The INSTINCT must be maintained as outlined
in this manual and have at least annual service
performed by a qualified service technician to
ensure unit / system reliability.
INSTINCT Operation
• Do not block flow of combustion air to the
INSTINCT. If the combustion air blockage is easily
accessible and removable, then remove it. If
blockage is not obvious or cannot be removed,
have the unit and system checked by a qualified
service technician. If in doubt turn off your
INSTINCT Boiler.
• Do not allow contaminated air to enter the unit’s
combustion air inlet. See page 3 for details.
• The INSTINCT is equipped with a low water cutoff
device. The boiler and system piping must be filled
and pressurized to 12 psig prior to startup. The unit
will shut down if the pressure falls below 7.2 psig.
• Should overheating occur or if the gas supply fails
to shut off, DO NOT turn OFF or disconnect the
electrical supply to the pump. Instead, turn OFF the
manual gas control valve external to the appliance.
• Combustion Readings - For your safety and to
benefit from best warranty terms, ask your installer
to provide combustion readings that are to be
registered with Triangle Tube. See Warranty Card.
Combustion readings should be checked at least
annually for safe and reliable operation.
WARNING Boiler and System Water
• Have the boiler and system water chemistry
checked at least annually by a qualified service
technician.
• Do not use petroleum-based cleaning or sealing
compounds in the boiler or system. Gaskets and
seals in the system may be damaged, which can
result in substantial property damage.
• Do not use any product not specifically designed
for boiler / hydronic heating systems. Serious
damage to the unit, piping system, personnel
and / or property may result.
• Continual fresh makeup water will reduce the life
of the INSTINCT. Addition of oxygen can cause
internal corrosion in the system components. All
leaks in the system must be repaired at once to
prevent excessive makeup water.
• Do not add cold makeup water when the
appliance is hot. Thermal shock can potentially
cause cracks in the heat exchanger.
• Failure to comply with these instructions can
result in substantial property damage, serious
injury, or death.
vii
SAFETY
PRODUCT AND SAFETY INFORMATION

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1
CHAPTER 1
CHAPTER 1 - COMBUSTION AIR CONTAMINATION
If the INSTINCT combustion air inlet is located
in an area likely to cause or contain contamina-
tion, or if products which could contaminate
the air cannot be removed, the combustion air
must be repiped and terminated at another lo-
cation. Contaminated combustion air will dam-
age the unit and its burner system, and can
result in substantial property damage, serious
injury, or death.
• Do not operate the INSTINCT if the com-
bustion air inlet is located near a laundry
room or pool facility. These areas will al-
ways contain hazardous contaminants.
• Pool, laundry, common household, and
hobby products often contain fluorine or
chlorine compounds. When these chem-
icals pass through the burner and vent
system, they can form strong acids. These
acids will corrode the heat exchanger,
burner components, and vent system,
causing serious damage and possible
flue gas spillage or water leakage into
the surrounding area.
• Please read the information listed below.
If contaminating chemicals are located
near the area of the combustion air inlet,
the installer must pipe the combustion
air inlet to an area free of these chemicals.
• Failure to comply with these instructions
will result in substantial property dam-
age, serious injury, or death.
• The INSTINCT boiler is classified as a
Category IV appliance. This utilizes un-
contaminated indoor or outdoor air for
applicance combustion. A direct vent
installation uses the outdoor air. Air sup-
ply, combusiton chamber, heat exchang-
er and evacuation of POC (products of
combustion) for this type of appliance is
sealed with respect to the room in which
the appliance is installed.
• An in-direct installation uses uncontam-
inated indoor air for appliance combus-
tion.
WARNING
DANGER
• When the air for combustion is taken
from the room an air grille must be in-
stalled by the contractor.
•
•
• Ensure the vent grilles are free from ob-
struction at all times. Do not be tempt-
ed to restrict or cover the air grilles as it
could cause serious injury, or death.
Potential contaminating products
• Spray cans containing chloro/uorocarbons
• Permanent Wave Solutions
• Chlorinated wax
• Chlorine based swimming pool chemicals /
cleaners
• Calcium Chloride used for thawing ice
• Sodium Chloride used for water softening
• Refrigerant leaks
• Paint or varnish removers
• Hydrochloric acid / muriatic acid
• Cements and glues
• Antistatic fabric softeners used in clothes dryers
• Chlorine-type bleaches, detergents, and clean-
ing solvents found in household laundry rooms
• Adhesives used to fasten building products and
other similar products
Areas likely to contain these products
• Dry cleaning / laundry areas and establishments
• Beauty salons
• Metal fabrication shops
• Swimming pools and health spas
• Refrigeration Repair shops
• Photo processing plants
• Auto body shops
• Plastic manufacturing plants
• Furniture renishing areas and establishments
• New building construction
• Remodeling areas
• Garages with workshops
DANGER

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3
CHAPTER 2
CHAPTER 2 - MAINTENANCE SCHEDULES
2.1. Service Technician
At least on an annual basis the following maintenance
should be performed by a qualied service technician:
General
• Attend to any reported problems.
• Inspect the interior of the boiler jacket area; clean
and vacuum if necessary.
• Clean the condensate drain assembly and ll with
fresh water.
• Check boiler uid pH on systems.
• Check for leaks, both inside and outside the unit:
water, gas, ue and condensate.
• Verify vent piping and air inlet piping are in good
condition, sealed tight and properly supported.
• Check boiler water pressure, piping and expansion
tank.
• Check control settings.
• Check ignition electrode (sand o any white oxide;
clean and reposition).
• Check ignition wiring and ground wiring.
• Check all control wiring and connections.
• Check burner ame pattern (stable and uniform).
• Check carbon monoxide detectors.
Additional items if combustion or performance is
poor:
• Clean heat exchanger and ue ways.
• Remove burner assembly and clean burner head
using compressed air only.
Service Technician maintenance procedures can be
found in Chapter 17 of the INSTINCT Installation and
Maintenance manual.
Once the maintenance items are completed, review
the service with the owner.
2.2. Owner Maintenance
Periodically:
• Check the area around the unit.
• Check and remove any blockage from the combus-
tion air inlet and ventilation openings.
• Check the temperature and pressure gauges.
Monthly:
• Check vent piping.
• Check combustion air inlet piping or air grilles.
• Check the pressure relief valve.
• Check the condensate drain system.
Every 6 months:
• Check boiler piping and gas supply piping for cor-
rosion or potential signs of leakage.
• Operate the pressure relief valve.
• Check carbon monoxide detectors.
Follow the maintenance procedures given in
Chapter 3 on page 5 of this manual. Failure
to perform the service and maintenance or
follow the directions in this manual can result
in damage to the INSTINCT or system com-
ponents, resulting in substantial property
damage, serious injury, or death.
WARNING

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5
CHAPTER 3
CHAPTER 3 - MAINTENANCE PROCEDURES
3.1. Owner Maintenance Procedures
The INSTINCT must be inspected and ser-
viced annually, preferably at the start of the
heating season, by a qualified service tech-
nician. In addition, the owner maintenance
and care of the unit as outlined in Chapter
2 on page 3 and further explained in this
chapter should be performed to assure max-
imum safety, efficiency and reliability of the
unit. Failure to service and maintain the
INSTINCT and the system components can
result in equipment failure, resulting in sub-
stantial property damage, serious injury, or
death.
In the case of In-direct vent installation the air
openings provided by the installer to supply
ventilation and combustion air are essential
for safe operation of the appliance. The user
must respect the importance of these air
openings and ensure that they are not partial-
ly or fully blocked under any condition. Fail-
ure to ensure free uncontaminated air flow
through the openings can result in substantial
property damage, serious injury, or death.
The following information provides detailed
instructions for completing the owner main-
tenance items outlined in the maintenance
schedule in Chapter 2 on page 3.
3.2. Daily Maintenance
3.2.1 Check Surrounding Area
Eliminate all the materials listed in Chapter 1
on page 1 from the area surrounding the
unit and from the vicinity of the combustion
air inlet.
WARNING
WARNING
NOTICE
WARNING
If contaminates are found:
• Remove products immediately from the
area. If they have been there for an ex-
tended period, call a qualified service
technician to inspect the unit for possible
damage from corrosion.
• If products cannot be removed, immedi-
ately call a qualified service technician
to re-pipe the combustion air inlet pip-
ing and locate the combustion air intake
away from the contaminated areas.
Failure to comply with these instructions can
result in substantial property damage, seri-
ous injury, or death
• Verify that the area surrounding the INSTINCT is
free of combustible / ammable materials or am-
mable vapors or liquids. Remove immediately if
found.
• Verify that combustion air inlet area is free of any
contaminates. Refer to the materials listed in
Chapter 1 on page 1 of this manual. If any of
these products are in the area from which the unit
takes its combustion air, they must be removed
immediately or the combustion air intake must be
relocated to another area.
3.2.2 Check Ventilation Air Openings
Verify that all ventilation openings to the mechan-
ical room or building are open and unobstructed.
Check and verify that the vent termination
and the combustion air intake are free of de-
bris and obstructions. Remove any debris on
the air intake or flue exhaust openings. If re-
moving the debris does not allow the unit to
operate correctly, contact a qualified service
technician to inspect the unit and the vent /
combustion air system.
WARNING

6
CHAPTER 3
CHAPTER 3 - MAINTENANCE PROCEDURES
3.2.3 Check Temperature Display and Pressure Gauge
• Ensure the pressure reading on the pressure gauge
does not exceed 25 psig. Higher pressure readings
may indicate a problem with the expansion tank.
• Ensure the temperature on the display panel does
not exceed 194ºF. Higher temperature readings
may indicate a water ow problem.
• Contact a qualied service technician if problem
persists.
The annual servie and inspection must ensure
the venting and air supply are maitained in a
correct and safe working condition. Damaged
vent and air supply can result in serious injury,
or death.
3.3. Monthly Maintenance
3.3.1 Check Vent and Combustion Air Piping
• Visually inspect the venting system and combus-
tion air piping for blockage, deterioration of gas-
kets or leakage. Contact a qualied service techni-
cian immediately if any problems are found.
In the case of In-direct vent installation the air
openings provided by the installer to supply
ventilation and combustion air are essential
for safe operation of the appliance. The user
must respect the importance of these air
openings and ensure that they are not partial-
ly or fully blocked under any condition. Fail-
ure to ensure free uncontaminated air flow
through the openings can result in substantial
property damage, serious injury, or death.
Failure to inspect the vent system and com-
bustion air inlet piping and to have any con-
ditions repaired, will result in serious injury,
or death.
WARNING
WARNING
DANGER
3.3.2 Check Pressure Relief Valve
1. Visually inspect the pressure relief valve and the
relief valve discharge pipe for signs of weeping or
leakage.
2. If the pressure relief valve weeps often, the expan-
sion tank may not be operating properly. Immedi-
ately contact a qualied service technician to in-
spect the unit and system.

7
CHAPTER 3
3.3.3 Check Condensate Drain System
1. Ensure condensate drain assembly is rmly secured
to bottom of the unit. See Fig. 1 on the right. Ensure
the Retention clip is secure. See Fig. 2 (Solo Models
only).
Do not operate the boiler without the fac-
tory-supplied condensate drain assembly
installed. Operation of the boiler without
the condensate drain assembly installed can
result in property damage, serious injury, or
death.
2. While the unit is running, check the discharge end
of the condensate drain tubing. Ensure no ue gas
is leaking from the condensate drain tubing by
holding your ngers near the opening.
3. If you notice ue gas leaking, turn o the unit and
contact a qualied service technician to inspect the
unit and condensate drain assembly.
4. Ensure the condensate drain tubing is not blocked
by pouring water through the ll plug port on the
condensate drain assembly. The water should ow
out of the end of the drain tubing. If water does
not appear at the end of the drain tubing, contact
a qualied service technician to inspect and clean
the condensate drain assembly.
5. To ll the condensate drain assembly, remove the ll
plug from the condensate assembly. Slowly pour wa-
ter into the assembly until water appears at the end
of the drain tubing. Stop lling and replace plug.
WARNING
CHAPTER 3 - MAINTENANCE PROCEDURES
FILL PLUG WITH VACCUM
BREAK PORT
SEALS
COMPRESSION NUT
WITH RUBBER SEAL
Flexible tubing
(or 3/4 PVC/
CPVC Piping to
Drain)
CONDENSATE
DRAIN ASSEMBLY
RETENTION
CLIP
FOR SOLO
MODELS ONLY
REFER TO FIG. 2
RETAINING NUT
PLASTIC BALL
NOT SHOWN
Fig. 1 - Condensate Drain Assembly
RETENTION
CLIP
FOR SOLO
MODELS ONLY
Fig. 2 - Condensate Retention Clip - (Solo Models only)
RETAINING NUT

8
TITLE
CHAPTER 3
3.4. 6-Month Maintenance
3.4.1 Check Water and Gas Piping
1. Remove the boiler front jacket panel and perform
a gas leak inspection per steps 1 through 6 of the
Operating Instructions on page 9. If gas odor or
a leak is detected, immediately shut down the unit
following procedures on page 9. Call a qualied
service technician.
2. Visually inspect for leaks around the internal boiler
water connections and around the heat exchanger.
Visually inspect the external system piping, circula-
tors, and system components and ttings. Immedi-
ately call a qualied service technician to repair any
leaks.
Have leaks fixed at once by a qualified service
technician. Failure to comply can result in
substantial property damage, serious injury,
or death.
3.4.2 Operate Pressure Relief Valve
1. Before proceeding, verify that the relief valve outlet
has been piped to a safe place, avoiding any possi-
bility of scalding from hot water.
To avoid water damage or scalding, a dis-
charge line must be connected to the relief
valve outlet and directed to a safe place of
disposal. This discharge line must be installed
by a qualified service technician in accor-
dance with the INSTINCT installation manu-
al. The discharge line must be terminated so
as to eliminate possibility of severe burns or
property damage should the valve discharge.
Failure to comply can result in substantial
property damage, serious injury, or death.
2. Read the pressure gauge to ensure the system is
pressurized. Lift the relief valve top lever slightly,
allowing water to relieve through the valve and dis-
charge piping.
WARNING
WARNING
CHAPTER 3 - MAINTENANCE PROCEDURES
3. If water ows freely, release the lever and allow
the valve to seat. Watch the end of the relief valve
discharge pipe to ensure that the valve does not
weep after the line has had time to drain. If the
valve weeps, lift the lever again to clean the valve
seat. If the valve does not properly seat and con-
tinues to weep afterwards, contact a qualied ser-
vice technician to inspect the valve.
4. I
f water does not ow from the valve when you lift
the lever completely, the valve or discharge line
may be blocked. Immediately shut the unit down
per the instructions on page 9. Call a qualied
service technician to inspect the valve and dis-
charge line.
3.4.3 Check Carbon Monoxide Detectors
Verify that at least two (2) carbon monoxide detectors
are installed and operating properly. One must be in-
stalled in the mechanical room where the INSTINCT is
located and another installed in the living area outside
the bedroom(s).
Contact a qualied service technician if carbon mon-
oxide detectors are not installed or operating properly.

9
CHAPTER 4
CHAPTER 4 - OPERATING INSTRUCTIONS
A. This appliance does not have a pilot. It is equipped
with an ignition device which automatically lights
the burner. DO NOT try to light the burner by hand.
B. BEFORE OPERATING, smell all around the appliance
area for gas. Be sure to smell next to the oor be-
cause some gas is heavier than air and will settle on
the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not
use any phone in your building
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
• If you cannot reach your gas supplier, call
the re department.
C. Use only your hand to turn the external manual
gas valve. Never use tools. If the valve will not turn
by hand, don’t try to repair it; call a qualied service
technician. Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part has been
under water. Immediately call a qualied service
technician to inspect the appliance and to replace
any part of the control system and any gas control
which has been under water.
FOR YOUR SAFETY, READ BEFORE LIGHTING
OPERATING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE
If you do not follow these instructions exactly, a fire or explosion may result,
causing substantial property damage, serious injury, or death.
WARNING
1. STOP! Read the safety information above. This ap-
pliance is equipped with an ignition device which
automatically lights the burner. DO NOT try to
light the burner by hand.
2. Set room thermostat(s) to lowest setting. Turn the
external manual gas valve handle clockwise
to“CLOSE”(valve handle must be perpendicular to
gas piping).
3. Turn the service switch on the appliance control
panel OFF.
4. Remove the front jacket panel on the unit.
5. Wait ve (5) minutes to clear out any gas. If you
then smell gas in the jacket enclosure or around
the unit, STOP! Follow “B” in the safety information
above. If you don’t smell gas, go to the next step.
6. Turn the external manual gas valve handle count-
er clockwise to “OPEN” gas supply (valve
handle shall be parallel to gas piping).
7. Turn the service switch on the appliance control
panel “ON”.
8. Set room thermostat(s) to desired setting(s).
9. The appliance control panel display will show the
current operating status on the Status Line at the
bottom of the screen. “Standby” means there is
no call for heat (all thermostats are satised).“CH
Demand” indicates a space heating call has been
received. “DHW Demand” indicates a domestic hot
water call has been received. A ame icon will be
displayed when the unit is red.
10. If the unit will not operate, follow the instructions
“To Turn O Gas to Appliance”and call your service
technician or gas supplier.
11. Replace the front jacket panel. Make sure the panel
is seated rmly in place and all mounting screws
are tightened.
1. Set the room thermostat to lowest setting.
2. Turn the service switch on the appliance control
panel to “OFF”
3. Turn the external manual gas valve handle clock-
wise to “CLOSE”.

INTENTIONALLY LEFT BLANK

DHW Demand
DHW
Instinct
11
CHAPTER 5
CHAPTER 5 - CTRLMAX OPERATION
The CTRLMax Boiler Management System is designed
to be exible yet easy to use. CTRLMax monitors and
controls the INSTINCT to provide heat as eciently as
possible.
All CTRLMax features are easy to use through a graphi-
cal display where information is presented either graph-
ically or in plain English, so code charts are not required.
Fig. 3 below shows an CTRLMax display example of the
INSTINCT Solo red for a domestic hot water demand.
5.1. CTRLMax Navigation
The CTRLMax navigation is performed through soft keys
that react to the touch and emit a short beep when tapped.
Exert a light and short touch (tap) on the soft
keys to activate their function. Holding the
touch too long will not generate any reaction
from the CTRLMax, unless it is a combination of
soft keys meant to be touched simultaneously
for a determined duration, as instructed in this
manual. The arrow keys can also be held longer
to increase or decrease values faster.
Navigation is performed through four arrow soft keys ,
, , with a center soft key (OK /Reset func-
tions) for making selections and entering information.
The Main Menu can be entered from the Home Screen
NOTICE
by touching the center soft key .
To shut down the unit, touch the soft key.
When touching the soft key, the unit
shuts down but is not isolated from power
supply. Therefore, live current is still present
in the unit. For your safety, disconnect elec-
trical power supply to the unit before servic-
ing or making any electrical connections to
avoid possible electric shock hazard. Failure
to do so can cause serious injury, or death.
• When shutting down using the soft key,
the appliance will not react to any heat de-
mand. However, the basic appliance protec-
tion functions (such as frost protection, etc.)
remain active.
• In addition, the arrow soft keys are no longer
illuminated, and the soft key lighting is
dimmed.
The menu system utilizes icons to represent each se-
lection. The current selected menu is displayed as a re-
versed image with a text description shown at the top
of the display. Menus can be entered by selecting the
the desired icon (highlights) using the arrow soft keys.
DANGER
NOTICE
Fig. 3 - CTRLMax User Interface

DHW Demand
DHW
186°F
156°F
Target = 186°F
INSTINCT
EZ Setup
Heating EZ Setup DHW EZ Setup EZ Setup Reset Display EZ Setup
CH / DHW Operation Boiler Information
Select Language
Boiler Information
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English
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Select Language
Heating Enabled Lockout History
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12
CHAPTER 5
CHAPTER 5 - CTRLMAX OPERATION
5.2. CTRLMax Menu Structure