Tripp Lite SmartOnline 200703028 User manual

Owner’s Manual
1111 W. 35th Street Chicago, IL 60609 USA
Customer Support: [phone] • www.tripplite.com
Important Safety Instructions 2
Installation 3
Basic Operation 7
Battery Replacement 13
Storage and Service 14
SmartOnline™
Rack/Tower Mount On-Line UPS Systems
Pure Sine Wave Output • 220/230/240V Input/Output
Español
Français 29
15
Copyright ©2007 Tripp Lite. All rights reserved. SmartOnline™ is a trademark of Tripp Lite.
Troubleshooting 11
Not suitable for mobile applications.
Ðóññêèé 44
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 1

UPS Location Warnings
• Install your UPS indoors, away from excess moisture or heat, conductive contaminants,
dust or direct sunlight.
• For best performance, keep the indoor temperature between 32º F and 104º F (0º C and
40º C).
• Leave adequate space around all sides of the UPS for proper ventilation.
• Do not mount unit with its front or rear panel facing down (at any angle).
Mounting in this manner will seriously inhibit the unit's internal cooling, eventually
causing product damage not covered under warranty.
UPS Connection Warnings
• Connect your UPS directly to a properly grounded AC power outlet. Do not plug the
UPS into itself; this will damage the UPS.
• Do not modify the UPS's plug, and do not use an adapter that would eliminate the UPS’s
ground connection.
• Do not use extension cords to connect the UPS to an AC outlet. Your warranty will be
voided if anything other than Tripp Lite surge suppressors are used to connect your UPS
to an outlet.
• If the UPS receives power from a motor-powered AC generator, the generator must
provide clean, filtered, computer-grade output.
Equipment Connection Warnings
• Do not use Tripp Lite UPS Systems for life support applications in which a malfunction
or failure of a Tripp Lite UPS System could cause failure or significantly alter the
performance of a life-support device.
• Do not connect surge suppressors or extension cords to the output of your UPS. This
might damage the UPS and will void the surge suppressor and UPS warranties.
Battery Warnings
Batteries can present a risk of electrical shock and burn from high short-circuit current.
Observe proper precautions. Do not dispose of the batteries in a fire. Do not open the UPS
or batteries. Do not short or bridge the battery terminals with any object. Unplug and turn
off the UPS before performing battery replacement. Use tools with insulated handles.
There are no user-serviceable parts inside the UPS. Battery replacement should be
performed only by authorized service personnel using the same number and type of
batteries (sealed Lead-Acid). The batteries are recyclable. Refer to your local codes for
disposal requirements. Tripp Lite offers a complete line of UPS System Replacement
Battery Cartridges (R.B.C.). Visit Tripp Lite on the Web at
www.tripplite.com/support/battery/index.cfm to locate the specific replacement battery
for your UPS.
SAVE THESE INSTRUCTIONS
This manual contains instructions and warnings that should be followed during the
installation, operation and storage of all Tripp Lite UPS Systems. Failure to heed these
warnings will void your warranty.
2
Important Safety Instructions
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 2

Mount your equipment in either a 4-post or 2-post rack or rack enclosure (see next page for 2-
post mounting). The user must determine the fitness of hardware and procedures before
mounting. If hardware and procedures are not suitable for your application, contact the
manufacturer of your rack or rack enclosure. The procedures described in this manual are for
common rack and rack enclosure types and may not be appropriate for all applications.
4-Post Mounting
All UPS models include hardware required to mount in a 4-post rack. Select models include an
adjustable rackmount shelf kit to provide additional support. If your UPS model does not
include an adjustable rackmount shelf kit, skip steps 1 and 2.
Connect the two segments of each shelf
using the included screws and nuts . Leave
the screws slightly loose so that the shelves
can be adjusted in the next step.
Adjust each shelf to fit your rack, then mount
them in the lowest available space of your
rack with the screws, nuts and washers
provided . Note that the support ledges
should face inward. Tighten the screws that
connect the shelf segments .
Attach mounting ears to the front
mounting holes of your equipment using
the screws provided . The ears should face
forward.
Using an assistant if necessary, lift your
equipment and slide it onto the mounting
shelves. Attach your equipment to the rack by
using the appropriate hardware through its
mounting ears and into the rack rails.
G
F
E
D
B
C
B
A
Mounting Rack
3
Installation
A
B
C
B
E
DF
G
1
2
3
4
1
2
3
4
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 3

INPUT
BREAKER
INPUT
BREAKER
ACC. SLOT
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
OUT
P
RS-232 USB
CAUTION
Risk of electric s
h
See top of unit fo
cautionary marki
n
Your model may differ.
1
2a Your model may differ.
4
Installation
(continued)
2-Post (Telecom) Mounting
If you mount 2U UPS models in 2-post racks, they require the addition of a Tripp Lite 2-Post
Rackmount Installation Kit (model: 2POSTRMKITWM, sold separately). See Installation Kit
owner’s manual for installation procedure for 2U UPS models.
Mounting (Tower)
Your UPS can be mounted in an upright tower
position with optional base stands sold separately by
Tripp Lite (Model # 2-9USTAND). When mounting
the UPS on adjustable base stands, make sure that the
control panel is toward the top. The control panel may
be rotated to make it easier to read. Insert a small
screwdriver or similar tool in the slots on either side of
the panel, pop it out, rotate it, and pop it back into
place as shown.
WARNING!
All UPS systems are extremely heavy. Use caution when lifting and mounting. User must
properly stabilize the UPS when lifting and mounting.
Connection and Start-Up
Connect a user-supplied power cord
to the UPS input receptacle.
The power cord should have a plug appropriate
for your local site's utility outlets. Plug the cord
directly into a properly grounded, 3-wire, AC
outlet that does not share a circuit with a heavy
electrical load (air conditioner, refrigerator, etc.).
The outlet must have an amp rating equal to or
greater than the input breaker rating of the UPS.
Note: Once your UPS is plugged in, the fan and all Indicator
Lights will turn ON. The LINE and LOAD ACTIVE METER
LEDs will illuminate and the UPS will beep to indicate normal
operation. However, power is not supplied to the AC outlets
until the UPS is turned on.
Using the included power cords,
connect your equipment to the AC
outlets of the UPS System.
Connect the female plug to your equipment's
AC input. Connect the male plug to any UPS AC
outlet . Repeat with additional cords to
connect all your equipment .
Note: Additional interconnection cords C13 to C14 and C19 to
C20) are available from Tripp Lite. For more information, call
773-869-1234.
Caution: Your UPS is designed to support computer equipment
only. You will overload the UPS if you connect devices with
high power demands such as household appliances or laser
printers to UPS AC outlets.
2b
2a
1
2
ACC. SLOT
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
OUTPUT
RS-232 USB
CAUTION
Risk of electric shock
See top of unit for
cautionary markings
WARNING
CONNECT 48 VDC
BATTERYSYSTEMS ONLY
CONNECTING OTHER
SYSTEMS WILL VOID
WARRA NTY
2b Your model may differ.
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 4

5
Important Safety Instructions
Connection and Start-Up (continued)
Turn the UPS ON:
• Press the ON/TEST Switch and hold it for
several seconds until you hear a beep
• Release the ON/TEST Switch. The ON
LINE LED will illuminate, and your UPS
will begin providing power to its AC outlets
Note: After initial installation of the UPS or after
prolonged storage, the internal batteries must charge for 2-
4 hours before the UPS can support connected equipment
during a power failure.
Your UPS will function properly without these
connections.
Phone/Network Line
Suppression
Your UPS has jacks which protect
against surges on a telephone line or telephone/
network data line.* Using appropriate
telephone or network cords connect your wall
jack to the UPS jack marked “IN.” Connect
your equipment to the UPS jack marked
“OUT.” Make sure the equipment you connect
to the UPS's jacks is also protected against
surges on the AC line.
* Not compatible with PoE (Power Over Ethernet) applications.
3
Installation
(continued)
Optional Connections
3
ACC. SLOT
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
O
RS-232 USB
CAUTIO
N
Risk of ele
c
See top of
u
cautionary
m
1Your model may differ.
1
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 5

6
Optional Connections
(continued)
USB and RS-232 Serial
Communications
Use the included USB cable (see ) and/or
DB9 serial cable (see ) to connect the
communication port of your computer to the
communication port of your UPS. Install on
your computer the Tripp Lite PowerAlert
Software appropriate to your computer's
operating system. Your UPS may feature
additional communications ports; these ports
may be connected to additional computers that
have PowerAlert Software installed. Consult
your PowerAlert manual for more information.
EPO Port Connection
This optional feature is only for those
applications that require connection to a
facility's Emergency Power Off (EPO) circuit.
When the UPS is connected to this circuit, it
enables emergency shutdown of the UPS's
inverter. Using the cable provided, connect the
EPO port of your UPS (see ) to a user-
supplied normally closed or normally open
switch according to the circuit diagram (see
). The EPO port is not a phone line surge
suppressor; do not connect a phone line to
this port.
External Battery Connection
Check to ensure that the external batteries
you are connecting match the voltage listed
on your UPS's battery connector. All UPS
models come with a robust internal battery
system; select models feature connectors that
accept optional external battery packs (sold
separately from Tripp Lite) to provide
additional runtime. Adding external batteries
will increase recharge time as well as
runtime. See the battery pack owner's manual
for complete installation instructions. Make
sure cables are fully inserted into their
connectors. Small sparks may result during
battery connection; this is normal. Do not
connect or disconnect battery packs when the
UPS is running on battery power.
3b
3a
2b
2a
2
3
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
OUTPUT
RS-232 USB
CAUTION
Risk of electric shock
See top of unit for
cautionary markings
WARNING
CONNECT 48 VDC
BATTERY SYSTEMS ONLY
CONNECTING OTHER
SYSTEMS WILL VOID
WARRANTY
OUTPUT
2
USB
CAUTION
Risk of electric shock
See top of unit for
cautionary markings
WARNING
CONNECT 48 VDC
BATTERY SYSTEMS ONLY
CONNECTING OTHER
SYSTEMS WILL VOID
WARRANTY
2b
4
Your model may differ.
Your model may differ.
Installation
(continued)
4
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
OUTPUT
RS-232 USB
CAUTION
Risk of electric shock
See top of unit for
cautionary markings
WARNING
CONNECT 48 VDC
BATTERY SYSTEMS ONLY
CONNECTING OTHER
SYSTEMS WILL VOID
WARRANTY
2a Your model may differ.
LOAD 1
IN
PHONE / DATA PROTECTION
OUT EPO
LOAD 2
OUTPUT
RS-232 USB
CAUTION
Risk of electric shock
See top of unit for
cautionary markings
3a Your model may differ.
4-5
3b
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 6

7
Front Panel Switches
“ON/TEST” Button: This switch controls four separate UPS functions:
UPS Power ON
To turn the UPS on, press this button, hold it for several seconds until
you hear a beep, then release it. The “ON LINE” LED will illuminate.
UPS Self-Test
During normal on-line operation, press this button and hold it until
you hear a beep. This initiates a 10-second self-test of the battery. The
UPS will shift to battery power (all LEDs will illuminate) for ten
seconds.
Alarm Silence
To silence the UPS “on-battery” alarm, press this button and hold it
until you hear a beep.
UPS Cold Start
To use your UPS as a stand-alone power source when AC power is
unavailable (i.e. during a blackout), press this button and hold it until
you hear a beep. The UPS will then provide battery power to its outlets.*
* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating
from battery power.
“OFF” Button: This button turns power OFF at the UPS receptacles.
Press this switch, hold it until you hear a beep, then release it. The
UPS will continue charging and the fan will continue to cool internal
components even after you turn the UPS receptacles off. To turn the
UPS OFF completely, including the charger, disconnect the UPS’s
power cord after pressing the “OFF” switch.
“ON LINE” LED: This green light will illuminate constantly to indicate
the UPS is performing normal on-line operation (filtering and
resynthesizing incoming AC line voltage to provide pure sine wave
output). When this light is illuminated, you can monitor the load level
of your UPS on the “LOAD ACTIVE METER” LEDs.
“LINE” LED: This green light will illuminate constantly to indicate
the utility supplied AC line voltage at your wall outlet is nominal. It
will flash if the line voltage is outside the nominal range (either too
low or two high). No action is required on your part when the LED
flashes; the UPS continuously and automatically filters AC line
power to provide your equipment with pure sine wave AC power,
regardless of brownout or overvoltage conditions. If this light is off,
then AC line voltage is not present (blackout) or is at an extremely
high voltage, and the UPS will provide connected equipment with
power from battery.
Front Panel Indicator Lights
Basic Operation
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8
Front Panel Indicator Lights
continued
“BYPASS” LED: This yellow light will flash to indicate that the
UPS’s DC/AC inverter is deactivated and the UPS is in the “Bypass”
mode. During normal operation this LED will light briefly when the
unit is plugged in, but if an internal fault or overload occurs this light
will flash constantly to show that connected equipment will receive
filtered AC mains power, but will not receive battery power during a
blackout. In this case, contact Tripp Lite for service.
“FAULT” LED (select models only): This red light will flash when
your UPS detects an internal fault (overheating, overvoltages, etc.). If
the light persists after restarting the UPS, contact Tripp Lite for
service.
“LOAD ACTIVE METER” LED: This green light will illuminate
when your UPS is receiving AC power to indicate that the set of four
dual-function LEDs is displaying the load level of your UPS.
“BATT ACTIVE METER” LED: This green light will illuminate
when your UPS is operating from battery power to indicate that the
set of four dual-function LEDs is displaying the battery charge level
of your UPS. Note: the “ON BATT” LED will also be illuminated.
“OVERLOAD” LED: This red light will illuminate constantly to indicate
that your UPS’s capacity has been exceeded while it is in on-line operation.
The UPS alarm will beep continuously. Immediately remove overload
until light and alarm go off. If you do not immediately remove the
overload, the UPS will transfer from on-line to bypass operation.
“BATT LOW” LED: This yellow light will illuminate when your UPS’s
battery charge level is low. The UPS alarm will beep until either the
battery charge is depleted or the batteries are adequately recharged.
“ON BATT” LED: This green light will illuminate constantly to
indicate that AC line voltage is not present and your UPS is providing
your equipment with battery power. The UPS will also beep every two
seconds, unless silenced by the “ON/TEST” Button. When this light
is illuminated, you can monitor the battery charge level of your UPS
on the “BATT ACTIVE METER” LEDs.
Basic Operation
(continued)
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 8

9
Rear Panel
“REPLACE BATT” LED: This red light will illuminate constantly
and the UPS alarm will beep every 2 seconds if your UPS’s
microprocessor detects a battery fault or if your UPS fails the
automatic self-test (after you turn your UPS ON) and the UPS battery
is less than fully charged. Let the UPS system charge for at least 12
hours and perform a self test using the “ON/TEST Button” as described
on page 7. If the light continues to stay on, contact Tripp Lite for
service.
Accessory Slot: Remove the small cover panel from this slot to use
optional accessories to remotely monitor and control your UPS.
Contact Tripp Lite Customer Support at [phone] for more
information, including a list of available SNMP, network management
and connectivity products.
External Battery Pack Connector (configuration varies by model):
Use to connect optional Tripp Lite Battery Packs for additional
runtime. Contact Tripp Lite Customer Support at [phone] for
the appropriate Tripp Lite battery pack to connect. Refer to
instructions available with the Battery Pack for complete connection
information and safety warnings.
Fan: The fan cools the UPS’s internal components. It is always on
when line power is present.
Input Circuit Breaker Switch: This resettable breaker prevents high
input current from damaging the UPS or the attached load. If this
breaker trips, make sure your UPS is connected to AC power of the
proper voltage before resetting the circuit breaker by pushing the
breaker switch in.
Ground Screw: Use this to connect any equipment that requires a
chassis ground.
Output Circuit Breakers Switches: These resettable circuit
breakers protect your UPS from output overload. If one or both
breakers trip, remove some of the load on the circuit(s) and allow the
UPS to cool before pressing the breaker switch(es) in to reset.
Front Panel Indicator Lights
continued
Basic Operation
(continued)
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 9

Rear Panel
continued
Input Cord Connection: This IEC320-C20 or IEC320-C14 inlet
enables the UPS to be connected to an AC power source via a
user-supplied cord with country-specific plug. See "Connection and
Start-Up".
AC Receptacles (Varied by Model): These receptacles provide your
connected equipment with pure sine-wave AC output from the AC
line during normal operation and from battery power during blackouts
and severe brownouts. Power provided at these outlets is filtered to
protect connected equipment against damaging surges and line noise.
Select models feature receptacles arranged in numbered load banks,
as labelled on the unit. Using PowerAlert software and cabling, load
banks can be individually turned off and on from a remote location,
allowing users to reset or reboot connected equipment.
Telephone/Network Protection Jacks: These jacks protect your
equipment against surges over a telephone line or telephone/network
data line. Connecting your equipment to these jacks is optional. Your
UPS will work properly without this connection. Not compatible with PoE
(Power Over Ethernet) applications.
Communications Ports (USB or RS-232): These ports connect your
UPS to any workstation or server. Use with Tripp Lite’s PowerAlert
Software and included cables to enable your computer to
automatically save open files and shut down equipment during a
blackout. Also use PowerAlert Software to monitor a wide variety of
AC line power and UPS operating conditions. Consult your
PowerAlert Software manual or contact Tripp Lite Customer Support
for more information. See “USB and RS-232 Serial
Communications” in the “Optional Connections” section for
installation instructions.
Dry contact communications are simple, but some knowledge of
electronics is necessary to configure them. The DB9 port's pin
assignments are shown in the diagram. If the UPS battery is low, the
UPS sends a signal by bridging pins 1 and 5. If utility power fails, the
UPS sends a signal by bridging pins 8 and 5. To shut the UPS down
remotely, short pin 3~pin 9 for at least 3.8 seconds.
EPO (Emergency Power Off) Port: Your UPS features a EPO port
that may be used to connect the UPS to a contact closure switch to
enable emergency inverter shutdown. See "Optional Connections."
IEC320-C13
IEC320-C19
Communications
10
Basic Operation
(continued)
IEC320-C20
IEC320-C14
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 10

11
The UPS’s control panel lights will turn on in the sequences below to signal that the UPS is
having operational difficulties.
Lights (On/Flashing) and Condition Solution
On: REPLACE BATT Let the UPS system charge for at least
Condition: Replace Battery 12 hours and perform a self test using
the "ON/Test Switch" as described on
page 7. If the light continues to stay on,
contact Tripp Lite for service.
On: BATT LOW, ON BATT Prepare for imminent UPS shutdown.
Condition: Battery Low
On: BYPASS, LINE, LOAD, OVERLOAD Reduce the load the UPS supports.
Condition: On Bypass due to Overload
Flashing: OVERLOAD Remove the cause of the short circuit
Condition: Short Circuit from the UPS output.
On: FAULT, 100% Restart the UPS. If the problem persists,
Condition: Battery Voltage too High contact Tripp Lite for repairs.
On: FAULT, BYPASS, LINE, 50% Restart the UPS. If the problem persists,
Condition: On Bypass due to contact Tripp Lite for repairs.
High Output Voltage
On: FAULT, BYPASS, LINE Restart the UPS. If the problem persists,
Flashing: 50% contact Tripp Lite for repairs.
Condition: On Bypass due to
Low Output Voltage
On: FAULT, BYPASS, LINE, 25% Restart the UPS. If the problem persists,
Condition: On Bypass due to High contact Tripp Lite for repairs.
Bus Voltage
On: FAULT, BYPASS, LINE Restart the UPS. If the problem persists,
Flashing: 25% contact Tripp Lite for repairs.
Condition: On Bypass due to Low
Bus Voltage
Troubleshooting
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 11

12
Troubleshooting
(continued)
Lights (On/Flashing) and Condition Solution
On: BYPASS, LINE Check the UPS to be sure that there is
Flashing: FAULT adequate space for air to circulate near
Condition: On Bypass due to High the vents and that the fan is working
Internal Temperature properly. Restart the UPS.
Flashing: LINE This indicates that utility power is too high
Condition: Input Abnormal or low for the UPS to operate in BYPASS
mode, so if an inverter failure occurs,
the UPS will deliver no output.
On: FAULT, 50% Restart the UPS. If the problem persists,
Flashing: LINE contact Tripp Lite for repairs.
Condition: No Output due to High
Output Voltage and Abnormal Input
On: FAULT
Restart the UPS. If the problem persists,
Flashing: LINE, 50% contact Tripp Lite for repairs.
Condition: No Output due to Low
Output Voltage and Abnormal Input
On: FAULT, 25% Restart the UPS. If the problem persists,
Flashing: LINE contact Tripp Lite for repairs.
Condition: No Output due to High
Bus Voltage and Abnormal Input
On: FAULT Restart the UPS. If the problem persists,
Flashing: LINE, 25% contact Tripp Lite for repairs.
Condition: No Output due to Low
Bus Voltage and Abnormal Input
Flashing: LINE, FAULT Check the UPS to be sure that there is
Condition: No Output due to High adequate space for air to circulate near
Internal Temperature and Abnormal the vents and that the fan is working
Input properly. Restart the UPS. If the problem
persists, contact Tripp Lite for repairs.
12
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 12

13
Battery Replacement
Under normal conditions, the original batteries in your UPS will last many years. See
"Important Safety Instructions" before replacing batteries. The batteries are designed for hot-
swap replacement (i.e. leaving the UPS in ON mode), but some qualified service personnel may
wish to put the UPS in the OFF mode and disconnect equipment before proceeding.
Procedure
Remove Front
Panel
Disconnect
Batteries
Remove/Dispose of
Batteries
Add Batteries
Connect Batteries
Attach connectors: black-
to-black and red-to-red.
Replace Front
Panel
6
5
4
3
2
1
16
25
34




200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 13

Regulatory Compliance Identification Numbers: For the purpose of regulatory compliance certifications and identification, your Tripp
Lite product has been assigned a unique series number. The series number can be found on the product nameplate label, along with
all required approval markings and information. When requesting compliance information for this product, always refer to the series
number. The series number should not be confused with the marking name or model number of the product.
The policy of Tripp Lite is one of continuous improvement. Specifications are subject to change without notice.
Storage and Service
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the
UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period
of time, they may suffer permanent loss of capacity.
If returning your UPS to Tripp Lite, please carefully pack the UPS using the ORIGINAL
PACKING MATERIAL that came with the unit. Enclose a letter describing the symptoms of the
problem. If the UPS is within the 2 year warranty period, enclose a copy of your sales receipt.
Storage
Service
14
200703028--SMARTONLINE UPS OM.qxd 4/13/2007 10:56 AM Page 14

1111 W. 35th Street, Chicago, IL 60609 USA
773.869.1234 (USA) • 773.869.1212 (International)
www.tripplite.com