Kirkland Signature KS 10.0 User manual

RECHARGEABLE
Hearing
INSTRUMENTS
USER GUIDE
PREMIUM
Tcoil

3
Your hearing aid details
If no box is checked and you do not know the model of your
hearing aid or charging accessories, please ask your hearing
care professional.
The hearing aids described in this user guide contain a built-in
and non-removable rechargeable lithium-ion battery.
The Easy Line Power Pack contains a built-in and
non-removable rechargeable lithium-polymer battery.
Please also read safety information regarding handling
rechargeable hearing aids (chapter 23).
Wireless hearing aids CE mark applied
KS 10.0 2020
KS 10.0 Demo 2020
KS 10.0 Loaner 2020
Non wireless charging accessories CE mark applied
Kirkland Signature Charger Case 2020
Easy Line Power Pack 2016
This user guide is valid for:
For more information, please visit the Kirkland Signature™10.0
(KS 10.0) User Portal at www.KS10userportal.com.

45
These premium products are the result of decades of research and
expertise, and are designed to keep you connected to the beauty of
sound! We thank you for making such a great choice and wish you
many years of listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the most out of your hearing aids. For more
information about features and benets, simply contact your
hearing care professional.
www.KS10userportal.com
Hearing aid model Earpieces
KS 10.0 cDome
cSlimTip
ccShell
Charging accessories
cKirkland Signature Charger Case*
cEasy Line Power Pack
* Incl. power supply and USB cable (< 3 m)

Contents
Your hearing aid and charger
1. Quick guide 8
2. Parts of the hearing aid & charger 12
Using the charger
3. Preparing the charger 18
4. Charging the hearing aids 20
Using the hearing aid
5. Left & right hearing aid markings 29
6. Putting on the hearing aid 30
7. Removing the hearing aid 31
8. Multifunction button 32
9. On/Off 33
10. Touch control 35
11. Connectivity overview 36
12. Initial pairing 37
13. Phone calls 41
14. Flight mode 46
15. Rebooting your hearing aid 49
Further information
16. Operating, transport and storage conditions 51
17. Care and maintenance 54
18. Exchanging the earwax protection 58
19. Service and warranty 63
20. Compliance information 65
21. Information and description of symbols 73
22. Troubleshooting 82
23. Important safety information 90
24. Important information: Cellphones 109
25. For the U.S. market only, complies with the FDA regulations 111

89
1. Quick guide
After placing your hearing aid in the
charger, the indicator light will show the
charging state of the battery until the
hearing aid is fully charged. When fully
charged the indicator light will be
constantly on, i.e. solid green light.
Before using your hearing aid for
the rst time, it is recommended
to charge it for 3 hours.
Charging your hearing aids
Left & right hearing aid markings
Blue marking for left hearing aid.
Red marking for right hearing aid.

10 11
The button has several functions. It functions as an on/off switch, a
volume control and/or a program change depending on the hearing
aid programming. This is indicated in your individual instructions.
Phone calls: If paired with a Bluetooth®enabled phone, a short press
will accept and a long press will reject an incoming call.
On/Off: Firmly press the lower part of the button
for 3 seconds until the indicator light blinks.
On: indicator light is solid green
Off: indicator light is solid red
Enter ight mode: When device is off, press the lower part of the
button for 7 seconds until the solid orange light appears. Then
release the button.
Touch Control
If paired with a Bluetooth enabled device, multiple functions can be
accessed using the touch control, please refer to chapter 10. This is
also indicated in your individual instructions.
To use this function tap the top of your ear twice.
Multifunction button with indicator light

12 13
2. Parts of the hearing aid & charger
The following pictures show the hearing aid model and charger
accessories described in this user guide.
Charging contacts
Anchor (optional) Speaker
(without earpiece attached)
Multifunction button with built-in indicator light
Tube
Possible earpieces
cShell
SlimTipDome

14 15
Space for earpieces
Hearing aid charging inserts with left/right indicators
Kirkland Signature Charger Case Kirkland Signature Charger Case with optional Easy Line Power Pack
Kirkland Signature Charger Case
Indicator light for power
micro-USB connection
to external power supply
Easy Line Power Pack

16 17
micro-USB connection to external power supply
Indicator light for battery status
and external power
Battery check button
Easy Line Power Pack
lock and release
USB cable (< 3 m) Power supply
External power supply

18 19
3. Preparing the charger
Connecting the power supply
a)Plug the larger end of the
charging cable into the power
supply.
b)Plug the smaller end into the
USB port on the charger.
c) Plug the power supply into a
power outlet.
d)The indicator light is green
when the charger is connected
to the power supply.
ab
d
c
Power supply specication
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 1 A
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m

20 21
4. Charging the hearing aids
Low power: You will hear two beeps when the battery is low.
You will have approximately 60 minutes before you have
to charge the hearing aids (this can vary, depending on the
hearing aid settings).
The hearing aid contains a built-in and non-removable
rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.
The hearing aid must be dry before charging, see chapter 17.
Please ensure to charge and use the hearing aid within
operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit).
4.1 Using the Kirkland Signature Charger Case
Please refer to chapter 3 for how to set up the charger.
1
Insert the hearing aid into the charging
inserts. Make sure the left and right
hearing aid markings match the left
(blue), right (red) indicators next to the
charging inserts. The hearing aids will
automatically be switched off when
inserted into the charger.

22 23
2
The indicator light will show the charging
state of the battery until the hearing aid
is fully charged. When fully charged the
indicator light will remain on, i.e. solid
green light.
The charging process will automatically stop
when the batteries are fully charged, so the
hearing aids can be safely left in the charger.
It can take up to 3 hours to charge the
hearing aids. The charger covers can be
closed while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

24 25
3
Remove the hearing aids from the
charging inserts by
1. pulling the hearing aids gently
toward yourself and
2. lifting them out of the charger.
Do not hold the tubes to remove
the hearing aids from the charger
as this can damage the tubes.
The hearing aid switches on automatically when removed from the
charger. The indicator light starts blinking. The solid green light
indicates the hearing aid is ready.
If you unplug the charger while the hearing aid is charging inside,
please make sure to turn off the hearing aid to prevent discharge.
Turn off your hearing aid before inserting it in the disconnected
charger to store it.
1
2

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4.2 Using the optional Easy Line Power Pack
1
Attach the Easy Line Power Pack to the
bottom of the Kirkland Signature Charger
Case and lock it.
2
Plug in the micro-USB and connect to an external power supply. The
Easy Line Power Pack and hearing aids will be charged at the same
time. While connected to an external power supply, the Easy Line
Power Pack indicator light will show the current battery charge status
of the Easy Line Power Pack.
Before using Easy Line Power Pack for the rst time, it is
recommended to charge it for 3 hours.
The Easy Line Power Pack contains a built-in and non-
removable rechargeable lithium-polymer battery.
Easy Line Power Pack lock and release
Indicator light battery
status:
•0%-29%
•• 30%-59%
••• 60%-100%
micro-USB connection to external power source
Battery check push button

28 29
3
To check the remaining battery capacity of the Easy Line Power Pack,
press the battery check push button. The indicator lights will show
the status.
Please ensure to charge the Easy Line Power Pack within
operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit)
5. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing aid and on
the speaker. This will tell you if it is a left or a right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.

30 31
6. Putting on the hearing aid
Place the hearing aid
behind your ear.
Insert the earpiece
into your ear canal.
If there is an anchor
attached to the
earpiece, tuck it into
the bowl of your ear
to secure your
hearing aid.
123
7. Removing the hearing aid
Pull on the bend of the tube and
remove the hearing aid from behind
your ear.

32 33
8. Multifunction button
It functions as an on/off switch, a volume control
and/or a program change depending on the hearing
aid programming. This is indicated in your
individual “Hearing aid instructions”. Please ask
your hearing care professional for a printout.
The multifunction button has several functions.
If the hearing aid is paired with a Bluetooth enabled phone, a short
press on the upper or the lower part of the button will accept an
incoming call and a long press will reject an incoming call — refer to
chapter 13.
9. On/Off
Switch on hearing aid
The hearing aid is congured to switch on
automatically when removed from the
charger. If this function is not congured,
rmly press and hold the lower part of the
button for 3 seconds until the indicator
light blinks. Wait until the solid green light
indicates the hearing aid is ready.

34 35
Switch off hearing aid
Press and hold the lower part of button for 3 seconds until the solid
red light indicates the hearing is off.
When you switch on the hearing aid you might hear a
start-up melody.
Blinking green Hearing aid is switching on
Solid red for 2 seconds Hearing aid is switching off
If paired with a Bluetooth enabled device,
multiple functions can be accessed using
touch control e.g. accept/end phone call,
pause/resume streaming, start/stop
voice assistant. This is indicated in your
individual “Hearing aid instructions.”
To use this function tap the top of your
ear twice.
10. Touch control

36 37
11. Connectivity overview
The illustration below shows the connectivity options available for
your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
Bluetooth
enabled device,
e.g. cell phone TV Connector connected to TV*
12.1 Initial pairing to a Bluetooth enabled device
It is only necessary to perform the pairing procedure once with
each device featuring Bluetooth wireless technology. After the
initial pairing, your hearing aids will connect automatically to
the device. This can take up to 2 minutes.
12. Initial pairing

38 39
On your device (e.g., a phone), ensure that Bluetooth wireless
technology is enabled and search for Bluetooth enabled devices
in the connectivity setting menu.
Switch on both hearing aids. You now have
3 minutes to pair your hearing aids with
your device.
1
2
Your device shows a list of Bluetooth enabled devices. Select the
hearing aid from the list to simultaneously pair both hearing aids.
A beep conrms successful pairing.
3
For more information about pairing instructions for Bluetooth
wireless technology, specic to some of the most popular
phone manufacturers, go to: www.KS10userportal.com