Trust 13351 User manual

TRUST 2 PORT USB 2.0 PCI CARD
1
UK
Method when using for the first time Chapter
1. Connections (3.1)
2. Uninstalling old drivers and devices (3.2)
3. Installing the driver in Windows 98 /98SE /ME /2000 /XP (3.3)
4. Installing the USB card (3.4)
5. Checking after the installation (4)
1 Introduction
This instruction manual is for users of the TRUST 2 PORT USB 2.0 PCI CARD. The
TRUST 2 PORT USB 2.0 PCI CARD supports a higher bandwidth (up to 480 Mbps
data transfer) for USB 2.0 devices. This makes the card up to 20 times faster than
the USB 1.1 standard. The TRUST 2 PORT USB 2.0 PCI CARD also supports the
current USB 1.1 devices for a PC.
Note: The TRUST 2 PORT USB 2.0 PCI CARD does not work on a MAC
system.
2 Safety
Carefully read the following instructions before use:
1. Computer components may contain static electricity. You may receive an
electric shock if you touch the computer casing.
2. Turn the computer off and remove the plug from the plug socket before
opening the computer.
3. Make sure the components you wish to add are compatible with your
computer system.
4. Always hold the USB 2.0 card on the edges to prevent damage caused by
static electricity.
3 Installation
3.1 Connections
Follow the instructions below and refer to table 1 and figure 1.
Connection Function
AConnection for external USB devices, such as scanners,
modems, cameras, etc.
Table 1: Connections on the TRUST 2 PORT USB 2.0 PCI CARD
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TRUST 2 PORT USB 2.0 PCI CARD
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3.2 Uninstalling old drivers and devices
The most common cause of faults during installation is the presence of a driver for a
similar, old product. The best solution is to first remove all drivers related to old
devices before installing the new driver.
1. Enter the Windows ‘Safe Mode’ (press F8 when starting Windows and then
select ‘Safe Mode’ from the menu which is displayed).
2. Click on ‘Start – Settings – Control Panel’ and double-click on the
‘Add/Remove Programs’ icon.
3. Find all the programs for similar, old devices and remove these by clicking on
the ‘Add/Remove’ button. When in the ‘Safe Mode’, it is possible for some
programs to appear twice. In that case, remove all the programs which
appear twice.
4. Restart the computer.
3.3 Installing the driver in Windows 98 / Windows 98 SE /
Windows ME / Windows 2000 / Windows XP
Note: First remove the drivers for your current USB 2.0 card (if present).
Note: The latest drivers can be downloaded from www.trust.com/13351. Check
whether a new driver is available and use this for the installation.
Note: Make sure all other programs are closed during the installation.
Note: During installation in Windows XP, you may receive a message saying
that the driver has not been signed. This does not cause a problem for
the functionality.
1. Insert the TRUST Installation CD-ROM into your CD-ROM drive. Figure 2 will
appear.
2. Click on 2 Port USB 2.0 PCI card. Figure 3 will appear.
3. Click on 'Next' to continue. Figure 4 will appear.
4. Select ‘Install USB 2.0 Driver’ and click on ‘Next’ to continue.
5. Figure 5 will appear after the installation has been completed. Select ‘Yes I
want to restart my computer now’ to restart your computer.
You have now completed the installation of the driver. Continue to chapter 3.4 for
instructions on how to install the TRUST 2 PORT USB 2.0 PCI Card.
3.4 Installing the USB card
1. Close Windows and turn off the computer.
2. Remove the power cable from the mains supply.
3. Open the computer casing as described in the instruction manual provided
with your computer.
4. Find a free PCI slot (white).
5. Remove the plate from the slot.
6. Remove the TRUST 2 PORT USB 2.0 PCI CARD from the antistatic
packaging.
7. Insert the TRUST 2 PORT USB 2.0 PCI CARD into the PCI slot. Press the
card firmly into the slot so that it makes good contact. Screw the card firmly
into place (see figure 6).
8. Close the computer casing and connect the power cable to the computer’s
power connection.

TRUST 2 PORT USB 2.0 PCI CARD
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9. Connect the power cable to the wall socket.
10. Turn on your computer and start Windows.
11. Windows will detect new hardware (VIA Tech 3039 PCI to USB Universal
Host Controller).
12. Click on 'Next'.
13. Select ‘Search for the best driver for your device (Recommended)’.
14. Click on 'Next'.
15. Points 12 to 15 will be repeated a number of times.
16. Follow the on-screen instructions to complete the installation.
4 Checking after the installation
After installing the device and the driver, the following are installed on your computer
and can be checked (see figure 3).
‘Start – Settings – Control Panel’. Double-click on the ‘System’ icon and select the
‘Device Manager’ tab.
-Universal Serial Bus controllers
The following devices have been installed:
USB 2.0 Root Hub Device.
USB Root Hub.
USB Root Hub.
VIA Tech 3038 PCI to USB Universal Host Controller.
VIA Tech 3038 PCI to USB Universal Host Controller.
VIA USB 2.0 Enhanced Host Controller.
Note: Deviations may also occur as a result of using new drivers available on
the Internet.
Note: The location or name may vary in the ‘Control Panel’ for different
operating systems.

TRUST 2 PORT USB 2.0 PCI CARD
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5 Frequently asked questions
The performance of the TRUST 2 PORT USB 2.0 PCI CARD when USB 1.1 and
USB 2.0 devices are connected to it:
- USB 1.1 can use 2 speeds: 12 Mbit and 1.5 Mbit. The chip in the peripheral device
determines the speed used. A 1.5 Mbit controller chip is cheaper, but only supports
slow devices, such as a joystick or a mouse.
- USB 2.0 can use one of three speeds: 480 Mbit, 12 Mbit and 1.5 Mbit.
The 2 ports on the TRUST 2 PORT USB 2.0 PCI CARD share a 480 Mbit controller.
If a USB joystick or mouse (1.5 Mbit) is connected and this is frequently read out, the
performance will become slower and the performance of any USB 2.0 devices which
are also connected to the same controller will be greatly reduced.
Whether this is a problem in practice depends on a number of factors. However, the
following devices will cause a clear reduction in the performance of USB 2.0 devices
if they are connected to the same controller:
- USB 1.1 mouse (because this is frequently read out and is a 1.5 Mbit low speed
device).
- USB 1.1 webcam or Video Capture (because this uses almost the entire 12 Mbit
bandwidth).
- USB 1.1 external hard disk or CD-ROM drive.
- USB 1.1 LAN module (if there is a large amount of network traffic on that segment).
Solution
Purchase a second controller card and connect all USB 1.1 devices to one controller
card and all USB 2.0 devices to the other controller card. The controller for the USB
1.1 devices can be an old USB 1.1 controller.
Question Answer
Is it possible to connect current USB
1.1 devices to the TRUST 2 Port USB
2.0 PCI CARD?
Yes. The device will not, however,
obtain the USB 2.0 speed (480
Mbits/sec) but the USB 1.1 speed (12
Mbits/sec).
Is it possible to connect a USB 2.0 hub
to the TRUST 2 Port USB 2.0 PCI
CARD?
Yes. You will then be able to connect a
number of devices (max. 127) to one
USB port.
Is it possible to install more than one
USB 2.0 card in my system to create
more USB 2.0 connections?
That is possible, but you could also
connect a USB hub to keep as many
PCI slots as possible free for other
devices, such as the TRUST 4 PORT
USB 2.0 HUB.
Table 2: Frequently asked questions

TRUST 2 PORT USB 2.0 PCI CARD
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UK
6 Specifications
Connection PCI
No. of USB ports 2 external USB 2.0
Speeds 480 Mbits / 12 Mbits / 1.5 Mbits per second
480 Mbits application External hard disk / CD-ROM drive, cameras
(photo + video)
12 Mbits application Audio, compressed video
1.5 Mbits application Keyboard, mouse, joystick, gamepad
Output voltage 5 Volt DC per port
Output current 500 mA per port
Operating system Windows 98 / Windows 98 SE / Windows 2000 /
Windows ME / Windows XP
Table 3: Technical specifications

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7 Troubleshooting
Method
1. Read the solutions given below.
2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/13351).
Problem Cause Possible solution
After the card has
been installed, it is
not detected when
starting the
computer.
The card has not been
inserted into the PCI slot
correctly.
Insert the card firmly into the
PCI slot.
The USB cable has
been extended and
the device no
longer works.
The length of the USB cable
must not exceed 3.5 metres.
A USB repeater must be
used if the cable is longer
than 3.5 metres.
Do not extend the cable.
A device connected
to the USB 2.0 card
does not work or
does not work
correctly.
The device has not been
installed or has not been
installed correctly.
Remove the device from the
USB 2.0 card and uninstall
the drivers. Install the device
as described in the
instruction manual provided
with the device.
Remove the USB 1.1 device
and check whether the USB
2.0 device now works
correctly.
USB 2.0 devices do
not obtain the
maximum speed.
A USB 1.1 device is
connected to the TRUST 2
PORT USB 2.0 PCI CARD.
Connect the USB 1.1 device
to a USB 1.1 controller card.
A message is
displayed stating
that not enough
power can be given
to the connected
device.
Too many devices are
connected and they are
using too much power.
Remove one or more
devices until you have
enough power.
Table 4: Troubleshooting
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•The article number. This is 13351.
•A good description of what does not work.
•A good description of when the problem occurs.
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