Trust 814 User manual

TRUST 814 PCI SURVEILLANCE INTERFACE
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Instructions when using for the first time Chapter
1. Installing Direct X 8.1 (3.1)
2. Uninstalling old drivers and devices (3.2)
3. Installation in Windows (3.3)
4. Testing (3.4)
1 Introduction
This instruction manual is for users of the TRUST 814 PCI SURVEILLANCE
INTERFACE. This interface card offers the following possibilities:
•Interface card for connecting 4 video cameras at the same time for the fully
programmable registration of video monitoring.
•24 hours/day remote viewing via the Internet or a network connection.
•Adjustable observation area and sensitivity for an accurate level of detection.
•Automatic video recording registration with the exact date and time when
motion is detected.
•Pre-programmed or customized sound signals if motion is detected.
•Makes a complete (wireless) monitoring system with the security cameras
from the Trust range. Ideal for all forms of safety and observation, for
example, for protection against burglary, supervision of children, shop
entrances, tills, warehouses, car parks, etc.
2 Safety
Carefully read the following instructions before use:
-Do not submerge the device in liquid. This will damage the device. Do not use this
device near water.
3 Installation
Note: The latest driver can be downloaded from www.trust.com/12948. Check
whether a new driver is available and use this for the installation. The
driver version is printed on the CD-ROM.
Note: Make sure all other programs are closed during the installation.
Note: During installation in Windows XP, you may receive a message saying
that the driver has not been signed. This does not cause a problem for
the functionality.
Note: In the example, ‘D:\’ is used to indicate the CD-ROM drive. This may be
different for your computer.
!

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3.1 Microsoft Direct X 8.1 (4.08.01.0810)
Direct X 8.1 (4.08.01.0810) or a newer version must be installed before installing the
interface card. If you are not sure which version has been installed on your
computer, install Direct X 8.1, which is supplied with the interface card.
Note: Make sure all other programs are closed during the installation.
Note: In the example, ‘D:\’ is used to indicate the CD-ROM drive. This may be
different for your computer.
Note: It is not possible to install the interface card if you do not install Direct X
8.1 (4.08.01.0810) or a newer version.
1. Insert the CD-ROM into your CD-ROM drive. The Trust Software Installer
will start automatically.
If it does not start automatically, carry out the following:
a) Select 'Run' from the Start menu.
b) Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.
2. Figure 1 will appear. Select the language you wish to use during the
installation.
3. Click on ‘Direct X 8.1 (4.08.01.0810)‘ to start the installation.
4. Follow the on-screen instructions.
3.2 Uninstalling old drivers and devices
The most common cause of faults during installation is the presence of a driver for a
similar, old product. The best solution is to first remove all drivers related to old
devices before installing the new driver. Make sure you only delete programs for old,
unused (similar) products.
1. Enter the Windows ‘Safe Mode’ (press F8 when starting Windows and then
select ‘Safe Mode’ from the menu which is displayed).
2. Click on ‘Start – Settings – Control Panel’ and double-click on the
‘Add/Remove Programs’ icon.
3. Find all the programs for similar, old devices and remove these by clicking on
the ‘Add/Remove’ button. When in the ‘Safe Mode’, it is possible for some
programs to appear twice. In that case, remove all the programs which
appear twice.
4. Restart the computer.
3.3 Installing the 814 PCI Surveillance Interface
1. Insert the installation CD-ROM into your CD-ROM drive. Close the Trust
Software Installer if it starts automatically by clicking on ‘Close’.
2. Switch your computer off and remove the plug from the plug socket.
3. Open your computer casing.
4. Insert the card into a free PCI slot.
5. Close your computer casing.
6. Insert the plug back into the plug socket.
7. Turn the computer on.
8. The card will be detected.
9. You will be requested to specify the location of the driver. Depending on
which version of Windows you use, specify one of the following locations.
Windows XP = D:\Driver\Winxp
Windows 2000 = D:\Driver\Win2k
Windows ME = D:\Driver\Winme
Windows 98 = D:\Driver\Win98
After selecting the location, click on ‘OK’ and follow the on-screen instructions.

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3.4 Installing Trust X Guard
Install Trust X Guard on the computer where you have installed the interface card.
1. Insert the Trust Installation CD-ROM into your CD-ROM drive. The Trust
Software Installer will start automatically.
If it does not start automatically, carry out the following:
a) Select 'Run' from the Start menu.
b) Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.
2. Figure 1 will appear. Select the language you wish to use during the
installation.
3. Click on 'Trust X Guard' to start the installation.
Follow the on-screen instructions.
3.5 Installing Trust Remote Camera
Install Trust Remote Camera on a different computer to the one on which you have
installed the interface card. Trust Remote Camera must be installed if you wish to
log onto the computer on which the interface card is installed from a different
location via a network or an Internet connection.
1. Insert the Trust Installation CD-ROM into your CD-ROM drive. The Trust
Software Installer will start automatically.
If it does not start automatically, carry out the following:
a) Select 'Run' from the Start menu.
b) Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.
2. Figure 1 will appear. Select the language you wish to use during the
installation.
3. Click on 'Trust Remote Camera' to start the installation.
3.6 Checking after the installation
After installing the device and the driver, the following are installed on your computer
and can be checked
‘Start – Settings – Control Panel’. Double-click on the ‘System’ icon and select the
‘Device Manager’ tab
- Sound, video and game controllers:
TRUST 814 PCI SURVEILLANCE INTERFACE Audio Capture 4 port
TRUST 814 PCI SURVEILLANCE INTERFACE Video Capture 4 port
‘Start – Settings – Control Panel’ and then double-click on the ‘Add/Remove
Programs’ icon
- Trust X Guard
- Trust Remote Camera
Start - Programs - Trust - …
- 814 PCI SURVEILLANCE INTERFACE:
Remote Camera - FileDB
- RemoteCam
- Uninstall Remote Camera
X Guard - FileDB
- Uninstall X Guard
- Xguard
Note: The information given above will vary when the installation has been
altered by the user (for example, not everything has been installed or
locations other than the default locations have been selected).
Note: Deviations may also occur as a result of using new drivers available on
the Internet.

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Note: The location or name may vary in the ‘Control Panel’ for different
operating systems.
4 Connecting the camera
1. Connect the composite video output of the camera or cameras to the
interface card’s yellow composite video input(s).
2. The camera number can be read under the video inputs on the interface
card.
3. Turn the camera(s) on and adjust them so that the image is transmitted via
the composite video output of the camera(s).
5 Using X Guard
5.1 Initially required procedure
1. Make sure the computer is turned on and Windows is running.
2. Click on ‘Start – Programs – Trust – 814 PCI Surveillance Interface – X
Guard – XGuard’. Figure 2 will appear. Four windows will appear, namely
camera #1, camera #2, camera #3 and camera #4.
3. If less than four cameras are connected, close the windows which you do not
use by clicking on the ‘X’ in the top right-hand corner, otherwise no image will
be seen of what has been recorded by the connected camera(s).
5.2 Setting the detection area and the sensitivity
1. The ‘Motion Detect’ tab is selected by default (see figure 3).
2. For ‘Setting for Camera’ (A, figure 3), select one of the video inputs which are
in use in order to make further settings for this video input. The video number
can be read on the interface card under the video input.
3. For ‘Invoke Settings’ (B, figure 3), select the option ‘Use Motion Detect to
Invoke Actions’.
4. Click on the checked square (H, figure 3). The default selected detection
area will appear in the window and will be displayed as a raster.
5. If you wish to indicate a specific location in the window, click on the cross (E,
figure 3) in the ‘Detect Area and Sensitivity’ component (C, figure 3) to delete
the currently selection location.
6. Move the mouse pointer to the window. The mouse pointer will change into a
cross.
7. Move the cross to the desired location in the window and click the left mouse
button. Keep the mouse button pressed and drag the mouse across the
window.
8. Release the mouse button when you have indicated the desired detection
area.
9. Click on ‘G’ (see figure 3) to alter the detection area.
10. Move the mouse pointer to the window again and move the cross to the
detection area. Keep the left mouse button pressed and remove a part of the
detection area.
11. If you wish to undo the selection, click on ‘F’ (see figure 3). Click on ‘F’ (see
figure 3) again to return to the old selection.
12. If you wish to use the full detection area again, click on ‘F’ (see figure 3).
13. If you wish to alter the style of the detection area, select the desired style in
‘Detect Area Style’.
14. Once you have selected the detection locations, click on the button which
was last used (G or H in figure 3).
15. If you wish the detection area to be visible on all the recordings, select ‘Show
Detect Area when Monitor On’ in ‘Detect Area and Sensitivity’ (C, figure 3).
The detection area is still valid when this option has not been selected.
16. Move the slide bar in ‘Detect Area and Sensitivity’ to 100% to start
configuring the sensitivity.

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17. The indicator in the bottom left-hand corner of the camera window will be lit
red.
18. Slowly move the slide bar towards 0% and stop when the indicator in the
bottom left-hand corner becomes green.
19. The sensitivity has now been optimally set.
5.3 Setting an alarm as action for movement
1. For ‘Setting for Camera’ (A, figure 3), select one of the video inputs which are
in use in order to make further settings for this video input. The video number
can be read on the interface card under the video input.
2. In the ‘Motion Detect’ tab, select the option ‘Invoke Alarm’ (J, figure 3) for
‘Invoke Action’ (I, figure 3).
3. The default alarm noise is ‘beep’. In the menu which includes ‘beep’, you can
also choose to have the alarm make a different noise.
4. If you have a WAV file that you wish to use as the alarm, click on ‘Load’ (K,
figure 3).
5. A standard Windows browse window will appear. Select a WAV file that you
wish to use and click on ‘Open’.
6. The alarm has now been set. If you do not wish to use the alarm, unselect
the ‘Invoke Alarm’ option (J, figure 3).
5.4 Setting video recording as action for movement
1. Before selecting video recording as the action for movement, first select the
desired recording and video settings.
2. For ‘Setting for Camera’ (A, figure 3), select one of the video inputs
(cameras) which are in use in order to make further settings for this video
input (camera). The video number can be read on the interface card under
the video input.
3. Click on the ‘Record’ tab (see figure 4).
4. For ‘Camera Name’ (A, figure 4), give a name for the camera concerned.
5. For ‘Image Quality’ (B, figure 4), set the image quality to ‘Low’, ‘Medium’ or
‘Maximum’.
6. For ‘Record Setting’ (C, figure 4), use the ‘Setup’ button (D, figure 4) to select
the location where the recordings will be saved.
7. Set the maximum hard disk space to be used by moving the arrows for
‘Recycle Limit’. The default setting is 300 MB. If you do not wish to set a limit,
unselect the option ‘Recycle Disk Space’.
8. The date, time and any comment you wish to give will be displayed in the
image.
9. You can change the background colour for the date and time by clicking on
‘Background Color’ (H, figure 4).
10. Select ‘Transparent’ to use a transparent background.
11. If you do not wish to have the time displayed in the image, unselect the
option ‘Display Date/Time on Video’ (G, figure 4) for ‘Date/Time information’
(F, figure 4).
12. Click on the ‘Video Setup’ tab (see figure 5).
13. For ‘Video Color’ (A, figure 5), select the desired image quality and image
colour.
14. For ‘Video Standard’ (B, figure 5), select the necessary video format. This
setting depends on the type of camera which is connected. In Europe, this is
usually PAL – B, D, G, H, J. See the instruction manual provided with your
camera if you do not know which video format your camera supports.
15. In the ‘Motion Detect’ tab, select the option ‘Record Video Stream’ (M, figure
3) for ‘Invoke Action’ (I, figure 3).
16. The software will now record images when the movement satisfies the
sensitivity which you have set.

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5.5 Setting the interval time
Besides a reaction to movement, a time interval can also be set to work
simultaneously. A photograph will then be taken at a given interval. These
photographs will be saved as AVI files, which you can then view.
1. For ‘Invoke Settings’ (B, figure 3), select the option ‘Use Both Motion Detect
and Time Interval’.
2. The value of the time interval is set using ‘Invoke Interval’. The default value
is 10. A value of 10 is equal to 1 second. A photograph will, therefore, be
taken every second.
3. If this value is changed, for example, to 50, then a photograph will be taken
every 5 seconds.
4. The value can be changed using the arrows next to the given value.
5. If the value is set to 0, then the camera films constantly.
Note: A detailed instruction manual for this software is included on the Trust
Installation CD-ROM. Open the instruction manual by selecting 'Read
manual' in the Trust Software Installer (see figure 1).
6 Using Remote Camera
The Remote Camera software is intended for viewing the monitored area from
another location via the Internet, an Intranet or a modem server. The computer on
which the Remote Camera software is installed is called the ‘Remote PC’. The
computer on which the Trust X Guard and 814 PCI Surveillance Interface card have
been installed must be online. This computer is called the ‘Server PC'. It is best to
use an ADSL or cable Internet connection because of the fixed connection and the
speed on the Internet. Read the whole chapter to create the desired connection.
Connections can be made via:
TCP/IP Internet/Intranet
IPX/SPX Intranet
Modem-to-modem
6.1 TCP/IP Internet or Intranet monitoring
The connection is made via an IP address. You receive this IP address from your
Internet Service Provider or network (administrator). It is best to use an ADSL or
cable Internet connection because of the fixed connection and the speed on the
Internet.
6.1.1 Configuring Trust X Guard
1. Make sure the ‘Server PC’ is connected to the Internet.
2. Close your Internet browser if it opens.
3. Click on ‘Start – Programs – Trust – 814 PCI Surveillance Interface – X
Guard – XGuard’. Figure 2 will appear.
4. Select the ‘Network’ tab (see figure 6).
5. By default, the software is protected with a password. For ‘Login Setting’ (C,
figure 6), click on the ‘Setup’ button (D, figure 6).
6. Figure 7 will appear.
7. Input the password twice (in field ‘A’ and field ‘B’) and click on ‘OK’.
8. If you do not wish to use a password, unselect the ‘Login Password
Protected’ option in ‘Login Setting’ (C, figure 6).
9. For ‘Remote Connect’ (A, figure 6), select the option ‘Accept Remote
Connect’. This opens the Remote Camera software to accept a remote
connection.
10. For ‘Remote Connect Setting’ (B, figure 6), select the option ‘Active TCP/IP
server’. This indicates that you wish the connection between the ‘Server PC’
and the ‘Remote PC’ to be made via the ‘TCP/IP’ protocol.
11. The ‘Server PC’, which has the Trust X Guard software installed on it, has
been set to accept a connection via the TCP/IP protocol. If you do not have a

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fixed IP address, see chapter 6.1.2 or 6.1.3 for instructions on how to obtain
your IP number.
6.1.2 Obtaining your IP number in Windows 98 / Windows ME
If the IP address can only be given automatically, follow the instructions given below
each time you wish to make a connection between the ‘Server PC’ and the ‘Remote
PC’.
1. Open the Windows ‘Start menu’.
2. Select 'Run'.
3. Type ‘winipcfg’ and click on ‘OK’.
4. Figure 8 will appear.
5. Select 'PPP adapter'.
6. Note the IP number displayed. This is the IP number which your Internet
Service Provider has automatically issued to you.
7. Close winipcfg. Continue from chapter 6.1.4.
Note: The IP number will change each time you disconnect and then
reconnect to the Internet. Therefore, check the IP number each time
you wish to connect to the monitoring software.
6.1.3 Obtaining your IP number in Windows 2000 / Windows XP
If the IP address can only be given automatically, follow the instructions given below
each time you wish to make a connection between the ‘Server PC’ and the ‘Remote
PC’.
1. Click on ‘Start – Settings – Control Panel’ and then double-click on the
‘Network Connections’ icon.
2. Double-click on one of the connections with which you are connected to the
Internet.
3. Figure 9 will appear.
4. If you are connected via a dial-up connection, select the ‘Details’ tab.
5. If you are connected via a network connection, select the ‘Support’ tab.
6. Note the IP number (address) displayed. For a dial-up connection, note the
‘Client IP address’. This is the IP number which your Internet Service Provider
has automatically issued to you.
7. Close this window. Continue from chapter 6.1.4.
6.1.4 Configuring the Trust Remote Software
1. Start the computer on which the Trust Remote Camera has been installed.
This is the ‘Remote PC'.
2. Click on ‘Start – Programs – Trust – 814 PCI SURVEILANCE INTERFACE –
Remote Camera – RemoteCam’.
3. Figure 10 will appear.
4. Select the ‘Record’ tab
5. In ‘Settings for Camera’, select the number of the video input to which the
camera on the ‘Server PC’ has been connected.
6. In ‘Camera Name’ (A, figure 10), give the camera a name.
7. In ‘Record Settings’ (B, figure 10), specify the location where any recordings
must be saved by clicking on ‘Setup’ (C, figure 10). The default location is
‘C:\Program Files\Trust\814 PCI SURVEILLANCE INTERFACE\REMOTE
CAMERA\record’.
8. For ‘Recycling Limit’, give a limit for the video recording.
9. Select ‘Recycle Disk Space’ (D, figure 10) if you do not wish to have a
recording limit.
10. The ‘Record Video Stream’ option is included in ‘Remote Invoke Setting’ (E,
figure 10). This option is not available in the Remote Camera Software.

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11. If you wish to make a continuous recording, unselect the option ‘Use Motion
Detect to Invoke Actions’ (F, figure 10).
12. If you only wish to record video images when there is movement, select the
option ‘Use Motion Detect to Invoke Actions’ (F, figure 10).
13. Next, select the ‘Connection’ tab (see figure 11).
14. In ‘Network Setting’ (A, figure 11), select ‘Connect Via TCP/IP Protocol’ (C,
figure 11).
15. In the ‘IP address’ field (D, figure 11), fill in the IP number of the ‘Server PC’
that you have obtained according to the instructions given in chapter 6.1.2 or
6.1.3.
16. If you have set a password in the X Guard software, type this password in the
‘Login password’ field (H, figure 11) for ‘Login Setting’.
17. Next, click on the connection icon in the top left-hand corner of the main
window of the Remote Camera software.
18. A ‘Remote Server List’ window will appear. After a certain time, the ‘Server
Name’ will appear which you have input in the X Guard software on the
‘Server PC’ in the ‘Login Settings’ (C, figure 6).
19. Select the ‘Service Name’ and click on ‘Connect’.
20. The connection will be made and the image that is being recorded will appear
on your monitor.
21. If you have given the correct IP address and password, you will now see the
images captured by the 814 PCI Surveillance Interface.
22. To disconnect, press the icon to the right of the connection icon.
6.2 IPX/SPX Intranet monitoring
6.2.1 Configuring Trust X Guard
1. Carry out points 1 to 9 in chapter 6.1.1.
2. For ‘Remote Connect Setting’ (B, figure 6), select the option ‘Active IPX
server’. This indicates that you wish the connection between the ‘Server PC’
and the ‘Remote PC’ to be made via the ‘IPX/SPX’ protocol.
3. The ‘Server PC’, which has the Trust X Guard software installed on it, has
been set to accept a connection via the IPX/SPX protocol.
6.2.2 Configuring the Trust Remote Software
1. Carry out points 1 to 12 in chapter 6.1.4.
2. Next, select the ‘Connection’ tab (see figure 11).
3. In ‘Network Setting’ (A, figure 11), select ‘Connect Via IPX Protocol’ (B, figure
11).
4. If you have set a password in the X Guard software, type this password in the
‘Login password’ field (H, figure 11) for ‘Login Setting’.
5. Next, click on the connection icon in the top left-hand corner of the main
window of the Remote Camera software.
6. A ‘Remote Server List’ window will appear. After a certain time, the ‘Server
Name’ will appear which you have input in the X Guard software on the
‘Server PC’ in the ‘Login Settings’ (C, figure 6).
7. Select the ‘Service Name’ and click on ‘Connect’.
8. The connection will be made and the image that is being recorded will appear
on your monitor.
9. If you input the correct password and the IPX/SPX protocol has been
installed on both computers (both the ‘Server PC’ and the ‘Remote PC’), you
will now see the images captured by the 814 PCI Surveillance Interface
10. To disconnect, press the icon to the right of the connection icon.

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6.3 Modem server monitoring
6.3.1 Configuring Trust X Guard
1. Make sure there is NO connection with the Internet and the modem is not
used for any other purpose.
2. Carry out points 3 to 9 in chapter 6.1.1.
3. For ‘Remote Connect Setting’ (B, figure 6), select the option ‘Active Modem
Server’. This indicates that you wish the connection between the ‘Server PC’
and the ‘Remote PC’ to be made via a modem-to-modem connection.
4. In this component, indicate in the ‘Adapter’ field via which modem you wish to
make a connection.
5. The ‘Server PC’, which has the Trust X Guard software installed on it, has
been set to accept a connection via a modem-to-modem connection.
6.3.2 Configuring the Trust Remote Software
1. Carry out points 1 to 12 in chapter 6.1.4.
2. Next, select the ‘Connection’ tab (see figure 11).
3. For ‘Network Setting’ (A, figure 11), select ‘Connect Via Modem’ (E, figure
11).
4. In the ‘Phone No.’ field (F, figure 11), input the telephone number to which
the ‘Server PC’ is connected.
5. If you have set a password in the X Guard software, type this password in the
‘Login password’ field (H, figure 11) for ‘Login Setting’.
6. Next, click on the connection icon in the top left-hand corner of the main
window of the Remote Camera software.
7. A ‘Remote Server List’ window will appear. After a certain time, the ‘Server
Name’ will appear which you have input in the X Guard software on the
‘Server PC’ in the ‘Login Settings’ (C, figure 6).
8. Select the ‘Service Name’ and click on ‘Connect’.
9. The connection will be made and the image that is being recorded will appear
on your monitor.
10. If you have configured the password, telephone number and the modem
correctly and you have installed the modem correctly, you will now see the
images captured by the 814 PCI Surveillance Interface.
11. To disconnect, press the icon to the right of the connection icon.
Note: In order to log onto the 'Server PC' with the Trust Remote Camera
software, the 'Server-PC' must be continuously online and the Trust X
Guard software must remain activated.
Note: Only 1 computer can log onto the 'Server PC' at a time.
Note: If you want to make the connection via an Intranet, do not connect to
the Internet and use the IP address of the network PC in which the
Surveillance Interface 814 PCI is installed.
Note: Both computers must be able to go online or be connected to the
same Intranet or network.
Note: Remote access via the Internet or a modem is much slower than
remote access via a network.
Note: A detailed instruction manual for this software is included on the Trust
Installation CD-ROM. Open the manual by selecting 'Read manuals' in
the Trust Software Installer (see figure 1).

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7 Video File Data Base
The Video File Data Base enables you to view the entire history of the recorded
events. Both Trust X Guard and Trust Remote Camera have an independent Video
File Data Base. The video file is located in the Trust X Guard and Trust Remote
camera software file in the Windows Start menu.
1. Open the Remote software database or the X Guard software database
respectively by clicking on:
‘Start – Programs - 814 PCI SURVEILLANCE INTERFACE – Remote
Camera – FileDB’.
‘Start – Programs - 814 PCI SURVEILLANCE INTERFACE – X Guard
– FileDB’.
2. A window with two tabs and a menu bar will appear.
3. 'Data Log' tab
Date; this gives a summary of the recorded events indicated by the
date on which they were recorded. You can select the fragment you
wish to view by clicking on it.
The fragment will be shown in the right-hand side of the window. You
can play back this video using the 'Play’, ‘Pause’, ‘Previous’, ‘Next’,
‘Rewind’ and ‘Last' buttons at the bottom of the window.
Detail; this gives detailed information of which camera has recorded
the fragments.
4. Three icons are included in the menu bar. These allow you to copy the
fragment to the Windows clipboard, print and save the file and view
information about Video File DataBase.
Note: Recorded images cannot be exchanged via a network or the Internet.
Note: A detailed instruction manual for this software is included on the Trust
Installation CD-ROM. Open the manual by selecting 'Read manuals' in
the Trust Software Installer (see figure 1).

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8 Troubleshooting
Method
1. Read the solutions given below.
Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/12948)
Problem Cause Possible solution
Drivers cannot be
found.
Specify the location as the
CD-ROM drive in which the
installation CD has been
inserted.
The card has not been
inserted into the PCI
slot correctly.
Insert the card correctly.
The Interface card
cannot be installed.
There is an IRQ
address conflict with
another device.
Solve this problem via the
Windows 'Device Manager'.
See
www.trust.com/customercar
e/help/general
The specified camera
has not been
connected correctly.
Connect the camera
correctly.
The specified camera
is not connected to the
power supply.
Connect the camera to the
power supply or switch the
camera on.
Only a blue screen is
displayed in the X
Guard software.
An incorrect video
standard has been
selected.
Check the camera's video
standard and select this in
the X Guard software.
The camera
connected does not
give an image in the
X Guard software.
The camera in
question has not been
selected in the
software.
Select the camera. Go to
the menu bar in the main
window, select ‘Camera’,
and then select one of the
cameras.
The error message
'Cannot connect to
192.168.0.10'
appears in the
Remote Camera
software.
The IP address which
has been entered is
not the same as the
'Server PC' IP
address.
Check the IP address with
your Internet Service
Provider or obtain the IP
address (see chapters 6.1.2
and 6.1.3).
The password you
entered is not the
same as the password
entered in the ‘Server
PC'.
Enter a new password in the
X Guard software and
Remote Camera software.
The error message
'Login incorrect'
appears in the
Remote Camera
software.
The password has
only been entered
once in the X Guard
software.
Enter the password twice in
the two fields.
The images are very
slow on the ‘Remote
PC’ via a TCP/IP
Internet connection
The connection with
the Internet is made
via an analogue
modem.
This will occur under these
conditions. The image
refresh rate with 1 camera in
operation is 1~16 images
!

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and a modem-to-
modem connection.
per minute.
The hard disk is full. The recorded video
images take up too
much hard disk space.
Delete old video images
regularly.
After configuring the
sensitivity, the
system keeps
recording
continuously.
The sensitivity has
been set too high.
Reduce the sensitivity (see
chapter 5.2).
Make sure the sensitivity of
the X Guard software is set
to a lower setting when
using wireless systems.
Position the wireless
cameras differently or select
different channels.
The alarm sounds
continuously when
using the Trust 100
Series Wireless
system.
There is a fault.
Also see the Trust 100
Series Wireless
troubleshooter.
The image displayed
in the X Guard
software is
displaced.
A fault has occurred in
the interface card.
Disconnect the camera
concerned and reconnect it.
If necessary, repeat this until
the image is correct.
Problems with the
Internet interfere with
the operation of the X
Guard software and
the Remote Camera
software.
Check the latest
update of the
troubleshooter on the
Trust Internet site for
Internet problems.
See
www.trust.com/customercar
e/help/internet
Problems with the
network interfere
with the operation of
the X Guard software
and the Remote
Camera software.
Check the latest
update of the
troubleshooter on the
Trust Internet site for
network problems.
See
www.trust.com/customercar
e/help/network
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•The article number. This is 12948.
•A good description of what does not work.
•A good description of when the problem occurs.