Tunstall iVi User manual

iVi™
the intelligent pendant
with auto fall detection
User Guide

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Contents
What is the iVi? 4
What is in the box? 5
Before first use 6
Wearing the iVi… 7
… on a neck cord...............................................8
… as a brooch/clipped to clothing .....................9
… on a belt ........................................................9
iVi covers 10
How to fit the cover..........................................10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall ..................................13
Cancelling an automatic fall alarm 14
Taking care of the iVi 15
Cleaning...........................................................16
Spares and accessories ..................................16
Battery replacement ........................................17
Warnings and cautions 20
Frequently asked questions 21
Regulatory Compliance 26
Declaration of Conformity................................26
Technical information 27

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User guide
To print a larger version of this user
guide or for other languages please
contact [e-mail]
Programming guide
A separate programming guide is also
available at uk.tunstall.com
Please read this user guide carefully

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What is the iVi?
Your iViis an intelligent pendant. Like other
pendants, your iVi allows you to press a help
button to generate an alarm call when you
need help. The iVi also provides an added
layer of protection by generating a call for
assistance if a fall is detected and you are
unable to push the help button.
Status
LED
Help button
Wearing option
attachment point
Battery
cover
(under wearing
option)
Cancel
button
Neck cord
attachment
point
Air vent

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What is in the box?
The box contains this user guide, an iVi
intelligent pendant, belt clip*, neck cord* and
clothing clip*.
iVi
intelligent pendant
Neck cord*
Clothing Clip*
Belt clip*
*May not be supplied

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Before first use
Ensure the iVi is programmed correctly to
your home unit. To test this, press the help
button and ensure that it generates an alarm
call to the monitoring centre. Tell the
monitoring centre that you are making a test
call and follow their instructions.
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure, presence
of water or liquid etc may affect the
range of the iVi. A help call will NOT be
initiated if the iVi is activated while out of
range of the home unit. If the iVi is not
programmed correctly, please contact
your supplier.
Please read this user guide carefully.

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Wearing the iVi…
Your iVi will have been setup with a specific
wearing accessory. Once setup you should
not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on
the following pages.
Wearing the iVi in line with this guidance is
important as it helps to ensure it is in the
most optimum position to assess a fall
event while also helping to reduce the
chance of incorrect activations.
Please remember to wear your iVi when
you are in or around your home. You may
also wear your iVi in bed. This will help to
ensure the iVi is to hand if you require it at
night. However it may not detect a fall
from a lying position in bed to the floor.
WARNING –if you wear the iVi under your clothing
ensure you do not restrict access to the help button.

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… on a neck cord
The neck cord includes break links
for your safety. The length of the
cord should enable you to put
the neck cord over your
head. Alternatively, you can
pull apart one of the break
links on the neck cord,
take each side of the
neck cord round your neck
and then fasten the break link again.
Tip - Clipping it to clothing using the brooch/clothing clip
while worn on a neck cord may also help to reduce false
alerts.
WARNING –only use the neck cord supplied with the
iVi as it includes break links to reduce the risk of
entanglement or injury.

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… as a brooch/clipped to clothing
The iVi can be worn in either of
these orientations and
includes (where supplied) a
clothing clip in order to clip it
to the top of a shirt pocket or
to shirt/blouse openings etc.
The iVi must be worn at
chest height and at least
1 metre from the floor.
Tip - The clips are reversible to enable them to be clipped to
the left or right for male and female shirt/blouse openings.
… on a belt
The belt clip is designed to fit a
wide variety of belts however
you should ensure that the
belt is of sufficient width to
firmly hold the iVi in place.
The iVi must be worn at
waist height and at least 0.8
metres from the floor.

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iVi covers
A variety of covers are available in a
selection of colours to personalise your iVi.
Please contact your service provider for
more details.
How to fit the cover
Please follow the below steps;
1. Pass the neck cord through
the top of the cover (as
shown).
2. Pull the neck cord through
the cover until the iVi fits
into the top section of the
cover.
3. Stretch the cover over the
bottom corners of the iVi.
NOTE: Covers are made from a medical grade
silicone rubber. Care should be taken to keep covers
clean ensuring no objects obstruct the help button.