Tunstall iVi User manual

iVi™
the intelligent pendant
with auto fall detection
User Guide

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Contents
What is the iVi? 4
What is in the box? 5
Before first use 6
Wearing the iVi… 7
… on a neck cord...............................................8
… as a brooch/clipped to clothing .....................9
… on a belt ........................................................9
iVi covers 10
How to fit the cover..........................................10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall ..................................13
Cancelling an automatic fall alarm 14
Taking care of the iVi 15
Cleaning...........................................................16
Spares and accessories ..................................16
Battery replacement ........................................17
Warnings and cautions 20
Frequently asked questions 21
Regulatory Compliance 26
Declaration of Conformity................................26
Technical information 27

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User guide
To print a larger version of this user
guide or for other languages please
contact [e-mail]
Programming guide
A separate programming guide is also
available at uk.tunstall.com
Please read this user guide carefully

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What is the iVi?
Your iViis an intelligent pendant. Like other
pendants, your iVi allows you to press a help
button to generate an alarm call when you
need help. The iVi also provides an added
layer of protection by generating a call for
assistance if a fall is detected and you are
unable to push the help button.
Status
LED
Help button
Wearing option
attachment point
Battery
cover
(under wearing
option)
Cancel
button
Neck cord
attachment
point
Air vent

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What is in the box?
The box contains this user guide, an iVi
intelligent pendant, belt clip*, neck cord* and
clothing clip*.
iVi
intelligent pendant
Neck cord*
Clothing Clip*
Belt clip*
*May not be supplied

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Before first use
Ensure the iVi is programmed correctly to
your home unit. To test this, press the help
button and ensure that it generates an alarm
call to the monitoring centre. Tell the
monitoring centre that you are making a test
call and follow their instructions.
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure, presence
of water or liquid etc may affect the
range of the iVi. A help call will NOT be
initiated if the iVi is activated while out of
range of the home unit. If the iVi is not
programmed correctly, please contact
your supplier.
Please read this user guide carefully.

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Wearing the iVi…
Your iVi will have been setup with a specific
wearing accessory. Once setup you should
not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on
the following pages.
Wearing the iVi in line with this guidance is
important as it helps to ensure it is in the
most optimum position to assess a fall
event while also helping to reduce the
chance of incorrect activations.
Please remember to wear your iVi when
you are in or around your home. You may
also wear your iVi in bed. This will help to
ensure the iVi is to hand if you require it at
night. However it may not detect a fall
from a lying position in bed to the floor.
WARNING –if you wear the iVi under your clothing
ensure you do not restrict access to the help button.

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… on a neck cord
The neck cord includes break links
for your safety. The length of the
cord should enable you to put
the neck cord over your
head. Alternatively, you can
pull apart one of the break
links on the neck cord,
take each side of the
neck cord round your neck
and then fasten the break link again.
Tip - Clipping it to clothing using the brooch/clothing clip
while worn on a neck cord may also help to reduce false
alerts.
WARNING –only use the neck cord supplied with the
iVi as it includes break links to reduce the risk of
entanglement or injury.

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… as a brooch/clipped to clothing
The iVi can be worn in either of
these orientations and
includes (where supplied) a
clothing clip in order to clip it
to the top of a shirt pocket or
to shirt/blouse openings etc.
The iVi must be worn at
chest height and at least
1 metre from the floor.
Tip - The clips are reversible to enable them to be clipped to
the left or right for male and female shirt/blouse openings.
… on a belt
The belt clip is designed to fit a
wide variety of belts however
you should ensure that the
belt is of sufficient width to
firmly hold the iVi in place.
The iVi must be worn at
waist height and at least 0.8
metres from the floor.

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iVi covers
A variety of covers are available in a
selection of colours to personalise your iVi.
Please contact your service provider for
more details.
How to fit the cover
Please follow the below steps;
1. Pass the neck cord through
the top of the cover (as
shown).
2. Pull the neck cord through
the cover until the iVi fits
into the top section of the
cover.
3. Stretch the cover over the
bottom corners of the iVi.
NOTE: Covers are made from a medical grade
silicone rubber. Care should be taken to keep covers
clean ensuring no objects obstruct the help button.

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Important things to remember
The iVi will only be able to assess a fall
event if you are wearing it.
Due to the wide variety and type of falls,
some falls may not be detected. For
example, a slow gradual slide out of a
chair is unlikely to be detected as a fall.
In the event of a fall you should
always try to press the help button on
the iVi.
The iVi must be worn in accordance with
the wearing instructions, do not change
the wearing option once your preferred
method has been chosen.
When in range of the home unit, if you
fall and the fall is detected but you
cannot press the help button, the iVi will
generate a call for assistance within 30
seconds.
Test the iVi at regular intervals and at
least monthly by pressing the help
button.
Regularly check the status LED on the
iVi (see page 25).

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How it works
The iVi is a simple to use device that
includes a help button to enable you to
generate a call for help if you require
assistance or fall. If you are unable to press
the help button, the iVi has intelligent
sensors that are designed to generate a call
for assistance if a fall event is detected.
Manual alarm operation
1) Press the help button on the iVi to
generate a call for help.
2) The red LED indicates the iVi is sending
an alarm call.
3) If the red LED flashes, the iVi is still
sending an alarm call, but is also
indicating to you that the battery
needs to be replaced (see battery
replacement).
Help button

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What happens if you fall
Stage 1 The iVi detects an event and
analyses it for up to 20 seconds. If
the iVi determines that the event is
a fall, Stage 2 is started.
Stage 2 The green LED flashes and the
sounder plays ascending tones.
This warns you that a fall alarm
will be made after 10 seconds. If
you have not fallen or do not
require assistance, you can press
the cancel button during this stage
to cancel the alarm.
Stage 3 If the alarm is not cancelled, the
LED goes red for a short time and
the sounder plays an alarm tone.
A fall alarm is then sent to your
home unit.
NOTE: If you need assistance, do not wait for the
above process to complete. Simply press your help
button to generate a call to the monitoring centre.

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Cancelling an automatic fall
alarm
If the iVi flashes the green LED and plays
ascending tones when you know you have
not fallen, you can stop the iVi from
generating an alarm by pressing the cancel
button.
The cancel button is designed to avoid
accidental presses. If you press the
cancel button by mistake you can
generate an alarm call by pressing the
help button.
Cancel button
Help button

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Taking care of the iVi
Your iVi is water resistant and may be
worn in the shower and bath. When
wearing you should avoid submerging
the iVi in water.
If your iVi does get wet, dry it gently
using a soft towel being careful not to
press the help button. If you do press the
help button by accident, don’t worry, just
inform the operator. They will be happy
to hear from you and it will act as a
useful test of the system.
The vent on the back of the iVi is an
important feature and must be kept clean
and clear of any obstructions. When
wearing in the shower/bath, water may
cause a temporary obstruction and
automatic fall detection may not function
properly while the vent is obstructed.
Air vent

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Cleaning
If required, the iVi may be cleaned
periodically with a damp cloth and mild
detergent or an alcohol wipe.
Remember that the iVi will not detect
falls while it is not being worn therefore
you should put the iVi back on again as
soon as you have finished cleaning it.
Spares and accessories
The following replacement parts are
available. Please contact your supplier for
more details.
Battery (CR2450)* XS1004049
Belt clip D6602026
Shirt clip D6602027
Neck cord D6602044
Battery cover D6602049
*To ensure performance only use batteries recommended
by Tunstall

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Battery replacement
When the battery is low, the iVi will
automatically notify your monitoring service.
As an additional low battery indicator, the
red LED will flash after the help button
has been pressed.
•When a low battery is indicated it is
recommended that the battery is
replaced within 2 weeks.
•If it is necessary for you to change the
battery, the fall detector uses a CR2450
3 Volt lithium battery. Only use batteries
recommended by Tunstall.
•Whilst the iVi has technology that informs
the monitoring centre and the user when
it detects a low battery, battery life is
dependent on many factors such as use
and environment and the battery should
be replaced irrespective of this
functionality at least every 9-12 months.
NOTE: Dispose of used batteries in accordance with
the latest legislation. Do not dispose of in household
waste.
WARNING –During battery replacement the iVi will
not be able to generate a help call.

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To replace the battery
1) To access the battery, remove belt/shirt
clip accessory from the back of the iVi by
turning the clip anti-clockwise until it
clicks.
A
B
C

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Locked
Coin

Unlocked

2) Remove the battery
cover, insert a well-
fitting round coin into
the slot and turn it
anticlockwise.
3) Remove the battery and
replace it with the new
battery (CR2450),
remember to observe
the correct orientation
i.e. positive (+) side
facing you. When the
battery is reconnected
the unit will beep.
4) Replace the battery
cover and test the iVi by
pressing the help
button. Inform the
operator that you are
making a battery test
call.
5) If the device fails to
make a test call then
check the orientation of
the battery and repeat
the test by pressing the help button.

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Warnings and cautions
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure,
submersion in liquid etc may affect the
range of the iVi. A help call will NOT be
initiated if the iVi is activated while
out of range of the home unit.
In certain situations, the iVi may not
assess an event as a fall. For example, a
slow slide from a seated position on a
chair may not register as a fall. It is
important to remember if you need
assistance always press the help
button.