Tunstall THE VIBBY User manual

Vibby
Installation Guide

Index
Introduction .........................................................................................................................................................................1
Exiting Storage Mode .......................................................................................................................................................2
Programming methods ....................................................................................................................................................3
Getting Started ....................................................................................................................................................................4
Configuration Selection....................................................................................................................................................5
Radio protocol selection ..................................................................................................................................................6
Wearing Mode Selection .................................................................................................................................................7
Check wearing mode configuration .............................................................................................................................8
Demo Mode .........................................................................................................................................................................9
Simulating a Fall in Demo Mode ................................................................................................................................ 10
Alarm Modes .................................................................................................................................................................... 11
Types of fall....................................................................................................................................................................... 12
Alarm cancellation ......................................................................................................................................................... 13
Putting Vibby into Storage Mode ............................................................................................................................... 14
Battery Replacement ..................................................................................................................................................... 15
Programming the Vibby to the Lifeline Home Unit............................................................................................... 16
Removing the Wrist Strap ............................................................................................................................................. 17
Fitting a replacement Wrist Strap .............................................................................................................................. 18
Ensuring the Wrist Strap is Correctly Installed ...................................................................................................... 19
Fitting a neck cord to the Vibby .................................................................................................................................. 20
Cleaning ............................................................................................................................................................................. 21
Warnings and cautions ................................................................................................................................................. 21
Low Battery Calls ............................................................................................................................................................ 21
Technical Details............................................................................................................................................................. 22

Page | 1
Introduction
The Vibby is a fall detector, designed and manufactured by Telecom Design. Lighter and more
ergonomic than previous generations of fall detector, Vibby sets the benchmark for reliability with
its new algorithm.
Incorporating Tunstall’s licensed radio protocol, Vibby is compatible with Lifeline Digital, Smart
Hub, Lifeline Vi/Vi+, Lifeline GSM, 400, 4000+, Connect/Connect+, and Telecare enabled schemes.
Vibby is also tested to IP67 (dust and water resistance) and IK4 & IEC 62599-1 2010 Class2 (shock
and impact) standards.
Pre-configured to be worn on the wrist, Vibby is supplied in Storage Mode to preserve battery life.
To exit Storage Mode and start using Vibby, see page 4.
Please note, the minimum height for set up is:
Wrist worn –The Vibby must be a minimum of 60cm off the ground.
Neck worn –The Vibby must be a minimum of one metre off the ground.

Page | 2
Exiting Storage Mode
Vibby is shipped in Storage Mode. To exit Storage Mode, please follow
the instructions below:
1) Press and hold the button.
2) Release the help button when the red LED starts flashing.
3) The Vibby will vibrate, and the LED will turn off. You have now exited
Storage Mode.
After exiting Storage Mode, the Vibby will automatically enter Demo Mode for five minutes before
entering Active Mode (e.g. ready for use).
The green LED will flash twice every five seconds when the Vibby is in Demo Mode.

Page | 3
Programming methods
You can follow the push button instructions in the manual, or you can use the Vibby configuration
app downloaded from the app stores. Please see the Vibby Tunstall app user guide for more
details.
The Vibby app is a simple to use configuration tool that can be downloaded and installed on most
Apple or Android devices.
You can use the Vibby app to:
1) Change or check the wearing option of the Vibby
2) Change or check the battery level of the Vibby
3) Change or check the radio protocol
Logins
If your Vibby is operating on 869 MHz radio frequency (EU) the login will be:
Email: [e-mail]
Password: tt2016
If your Vibby is operating on the 915 MHz radio frequency (AUS) the login will be:
Email: [e-mail]
Password: tthc2017

Page | 4
Getting Started
Entering Programming Mode
The Vibby must be in Storage Mode before entering Program Mode.
To check the Vibby is in Storage Mode briefly press the button for 0.5 seconds.
If the red LED illuminates the Vibby is not in Storage Mode. To enter Storage Mode, see page 14.
1) Press and hold the button. LED is off (3 seconds)
2) The red LED flashes six times.
The LED switches off (8s).
3) Release the button when the red LED starts quickly
Flashing.
4) The green LED will quickly flash for one minute.
The Vibby will exit Program Mode automatically after one minute. Next, move to the ‘Configuration
Selection’ step.

Page | 5
Configuration Selection
It is possible to change the wearing option from the wrist strap to neck cord and change the radio
protocol. The radio protocol step should only be performed if this has previously been changed by
mistake. Once in Program Mode follow the steps below.
1) Press and hold the button.
2) Keep pushing the button until the green LED illuminates, then wait
for it to turn off.
3) When the Vibby vibrates release for Radio Protocol selection
(Radio Protocol selection page 6) OR;
4) When the red LED illuminates release for wearing mode selection.
(Wearing Mode selection page 7).

Page | 6
Radio protocol selection
This step is only necessary if the protocol selection has been changed. The Vibby comes pre-
programmed with the Tunstall Radio Protocol, which enables it to work with Lifeline Digital, Smart
Hub, Lifeline Vi/Vi+, Lifeline GSM, 400, 4000+, Connect/Connect+ and Telecare enabled schemes.
Each red LED flash corresponds to a protocol.
1) The LED should not be lit.
2) Press and hold the button and release on the 1st flash of the red LED.
Once the radio protocol has been changed, the unit will automatically return to Storage Mode.

Page | 7
Wearing Mode Selection
The Vibby is supplied pre-configured to wrist wearing mode with a wrist strap fitted. If the wearing
option needs to be changed follow the steps below. To check the Wearing mode, see page 8.
1) Press and hold the button.
2) Release the button when red LED illuminates to configure
in wrist mode.
3) Release the button when green LED illuminates to configure
in neck cord mode.
Once the Wearing Mode has been set the Vibby will return to Storage Mode.

Page | 8
Check Wearing Mode configuration
In Storage Mode, to check the Wearing Mode (wrist or neck cord) to which the Vibby is configured,
follow these steps:
1) Quickly press the button twice.
2) The red LED will illuminate and the Vibby will vibrate. This indicates
the Vibby is configured for a wrist strap.
3) The green LED will illuminate and the Vibby will vibrate. This indicates
the Vibby is configured for a neck cord.

Page | 9
Demo Mode
Vibby has an integrated Demo Mode which makes multiple simulations of a fall easier. Demo
Mode is automatically entered after exiting Storage Mode. Throughout this time the LED will
continually flash green. Demo Mode will continue running even after a fall has been simulated.
1) The green LED will flash every 5 seconds.
2) When the green LED flashes 6 times and vibrates Demo Mode has
ended.

Page | 10
Simulating a Fall in Demo Mode
The Vibby will automatically exit Demo Mode and enter Active Mode five minutes after exiting
Storage Mode.
1. Fasten and hold the wrist strap with the Vibby facing down and at a minimum of 1m above
the ground.
2. Move your arm gently in order to simulate activity instead of holding the position for at least
30 seconds.
3. Drop the Vibby avoiding it twisting so that it lands on its face on the floor.
4. Leave it on the floor for at least 20 seconds whilst it analyses the fall.
5. Once the fall has been detected the red LED will illuminate and the vibrations will begin.
6. After a further period (20-30 seconds) the Vibby will transmit the alarm; indicated by the red
LED illuminating for a short period.
Please note: the Vibby should be in Demo Mode for the entire duration of the fall simulation
test. Active Mode is not suitable for for fall simulation tests as it requires the device to be
worn on the body.
Note: The Vibby is designed to minimise false alerts and therefore the above steps may not
trigger an alarm every time.

Page | 11
Alarm Modes
The Vibby can raise alarms in two ways; manual call - when the user presses the help button, or an
automatic call - which is generated if the Vibby detects a heavy fall.
To raise a manual alarm call, press the Vibby’s help button.
When used in Pendant Mode, a long press is required to raise an alarm.
An automatic alarm is sent when a heavy fall is detected.
The help button is located in the middle of the Vibby. By pressing this button
the wearer can raise an alarm themselves.
.

Page | 12
Types of fall
The Vibby provides additional reassurance by the automatic detection of heavy/dangerous falls
when its wearer is lying on the floor with or without activity and are unable to recover to a standing
position.
A heavy/dangerous fall is characterised by four steps:
1) An active person in an upright position followed by
2) A quick and sudden loss of balance followed by
3) A significant impact of the person with the floor followed by
4) A lying position on the floor with or without activity of the person, the wearer being unable to
press the manual help button or recover to a standing position after the fall.
If these four steps occur, an automatic alarm to the Lifeline home unit could be activated. However
the fall detection technology in the Vibby does not allow analysis and interpretation of all fall
situations. For example soft falls, slumping falls, descent-controlled falls against a wall or a chair
are not detected by the Vibby.
Considering the technology used and the target to minimise false alarms, not every fall - even
dangerous/heavy falls can be detected, and for this reason, whenever the user needs assistance,
they should always press the help button on the Vibby.

Page | 13
Alarm cancellation
When an automatic call is about to be placed the user will be alerted with a 20 second pre-alert
with the red LED flashing and vibration.
Accidental alarm calls can be cancelled by following the below steps:
1) An active alarm call is taking place: the LED flashes red and the
Vibby vibrates.
2) Cover the face of the Vibby with your hand you will feel a burst of
vibrations.
3) As soon as the vibrations stop you should remove your hand from
the Vibby.
4) The alarm is now cancelled and the Vibby will stop vibrating and
flashing its LED.
During step 3, if the user does not remove their hand after the first burst of vibrations, the Vibby
will vibrate three times to indicate that the alarm has not been cancelled. This is an in-built safety
feature designed to ensure the alarm is not cancelled if a user covers the Vibby during the fall.

Page | 14
Putting Vibby into Storage Mode
When the unit is not in use it should be placed in Storage Mode to conserve battery life. To enter
Storage Mode follow these steps:
Place the Vibby flat on a table and follow the below steps without moving the product:
1) Press the button until the red LED turns on.
2) When the LED is red, release the push button.
3) Quickly press the push button five times.
The Vibby will vibrate throughout this process and the red LED will then
flash once to confirm that the Vibby is now in Storage Mode.

Page | 15
Battery Replacement
To replace the battery in the Vibby, use the battery change tool (Part No D6656001A) and follow
the steps below:
1) Ensure the Vibby is in Storage Mode before removing the battery.
2) Place the Vibby face down.
3) Using the battery replacement tool, turn the cover a quarter turn anti-
clockwise to open it.
4) Remove the battery cover and O-ring.
5) Insert the new battery with the positive contact side up.
6) Replace the existing O-ring (D6654020A) with a new O-ring.
7) Place the cover over the O-ring and battery
8) Using the battery replacement tool; turn the cover a quarter of a turn
clockwise to close it.
Warning:
- Risk of explosion if the battery is replaced incorrectly.
- Use only Panasonic branded CR2477 batteries. To maximise performance, only use
batteries recommended by the manufacturer.
- Store CR2477 in a rigid box and dry environment, and isolate positive and negative
poles with regular tape.
- Batteries should be replaced every 18 months, or earlier if alerted to do so by the low
battery indicator. The exact life of any battery is dependent on usage.
- Recycle or dispose of batteries in line with local legislation.

Page | 16
Programming the Vibby to the Lifeline Home Unit
Press and hold the cancel button on the Lifeline until a bleep is heard, release the cancel key. The
Red Help button should be flashing slowly, and the unit may announce “Programming Mode”.
Press and hold the green cancel button again until a bleep is heard then release it. The red Help
button on the unit should be flashing rapidly and the unit may announce “Registration Mode”.
Press the help button on the Vibby, the Lifeline should acknowledge it has been programmed by a
high-pitched bleep or a spoken message.
Press the green cancel button on the Lifeline to exit Programming Mode.
Test the Vibby by pressing the help button and ensure a call is raised on the Lifeline.
Test the fall detector part of the Vibby by utilising Demo Mode (page 9).

Page | 17
Removing the Wrist Strap
The Vibby comes pre-packed with a wrist strap. Follow the below steps to
remove the wrist strap.
1) Holding onto the existing wrist strap and the Vibby, gently pull until
the retention features click out of place. Repeat this process for the
other side of the strap.
2) After the retention features have been removed from both sides of
the Vibby, it will easily come out of the wrist strap.

Page | 18
Fitting a replacement Wrist Strap
1) Take the Vibby and place it within the wrist strap.
2) Pull the top of the wrist strap onto the Vibby. Ensure the retention
features line up with their holes and the edges fall within the
enclosure.
3) Pull the bottom of the wrist strap onto the Vibby; ensuring the
retention features line up with the holes and the edges fall into the
enclosure.
4) Gently pull the straps backwards to simulate the device being worn
on the wrist; this will test if the retention features are correctly
inserted within their holes.
.