Tunstall THE VIBBY Manual

Life Changing, Life Saving
The Vibby
User and
Installation
Guide

1
Introduction
The Vibby is a new pendant with a falls feature designed and
manufactured by Telecom Design and incorporating Tunstall’s
licenced radio protocol. It is lighter and more ergonomic than
previous generations of pendants, setting the benchmark for
reliability with its new algorithm.
The Vibby comes pre-programmed with the Tunstall Radio
Protocol which enables it to work with the Tunstall Smart Hub.
The Vibby is also IP67 (dust and water resistance) and IK4 & IEC
62599-1 2010 Class2 (shock and impact).
The Vibby is supplied in Storage Mode to preserve battery life,
and should be changed to Active Mode prior to use. Please see
‘Getting started’ on page 2.
Introduction
Getting started
Alarm modes
Types of falls
Simulating a fall
Automatic alarm cancellation
Manual alarm cancellation
Wearer Mode configuration
Checking wearing mode configuration
Removing the wrist strap
Fitting a replacement wrist strap
Fitting a neck cord to the Vibby
Ensuring the wrist strap in correctly installed
Exiting from Storage Mode
Battery replacement
Cleaning
Warnings and cautions
Spares and accessories
Low Battery Calls
Technical Details
Contents
1
2
3
4
5
6
7
8
12
13
14
15
16
17
18
20
20
20
21
21

2 3
Getting started
The Vibby is shipped in Storage Mode, it is important to exit
Storage Mode by following the instructions below.
1)
2)
3)
After exiting Storage Mode, the Vibby will automatically enter
Demo Mode for 5 minutes flashing with a green LED every 5
seconds. Put your Vibby down in a safe place for the 5 minutes
until the green LED stops flashing when it will then enter Active
Mode ready for use.
Press and hold the button.
Release the button when the
red LED starts flashing.
The Vibby will vibrate and the
LED will be off. You have now
exited Storage Mode.
Once in Active Mode, please put your Vibby on as it is ready to
use. The Vibby can raise alarms in two ways; manual calls - when
the user presses the help button, and automatic calls - which are
generated if the Vibby detects a heavy fall.
IMPORTANT NOTE
Considering the technology used and the target to minimise
false alarms, some falls, even heavy/dangerous falls, cannot be
detected. For this reason, whenever the user needs assistance
they should always press the help button on the Vibby.
Alarm modes
To raise a manual alarm call; press
the Vibby’s help button for one
second.
An automatic alarm is sent when a
heavy fall is detected.

4 5
The Vibby provides additional support to the manual pendant, by
adding automatic detection of heavy/dangerous falls to its wearer
when they are lying on the floor with or without activity and are
unable to recover to a standing position.
A heavy/dangerous fall is characterised by four steps:
1) An active person in an upright position, followed by:
2) A quick and sudden loss of balance, followed by:
3) A significant impact of the person with the floor, followed by:
4) A lying position on the floor with or without activity of the
person, the wearer being unable to press the manual help button
or recover to a standing position after the fall.
If these four steps occur, then an automatic alarm to the Smart
Hub home unit could be activated.*
*The fall detection technology in the Vibby does not allow analysis
and interpretation of all fall situations. Soft falls, slumping falls, descent
controlled falls against a wall or a chair, etc. may not be detected by
the Vibby.
Types of falls
Simulating a fall can be achieved when the Vibby is in Active
Mode by following the steps below.
1. Fasten the wrist strap or neck cord and hold the Vibby at a
minimum of 70cm above the ground. If configured for Wrist
Strap Mode ensure the wrist strap is fastened and dropped
face down.
2. Hold in this position for at least 30 seconds.
3. Drop the Vibby avoiding it twisting so that it lands on its face
on the floor.
4. Leave it on the floor for at least 20 seconds whilst it analyses
the fall.
5. Once the fall has been detected the red LED will illuminate
and the vibrations will begin.
6. Leave the Vibby on the floor and after a further period (20-30
seconds) the Vibby will activate the alarm; indicated by the
red then green LED illuminating for a short period.
Simulating a fall
Note:
The Vibby is designed to minimise false alerts and
therefore the above steps may not trigger an alarm
100% of the time.

6 7
When a fall is detected, the user will be alerted with a 20 second
pre-alert with the red LED flashing and vibration.
Accidental alarm calls can be cancelled by following the below
steps.
1)
2)
3)
4)
If during step 3, the user does not remove their hand after the
first burst of vibrations, the Vibby will vibrate three times to
indicate that the alarm has not been cancelled. This is an in-
built safety feature that is designed to ensure the alarm is not
cancelled if a user covers the Vibby during the fall.
Automatic alarm cancellation
An active alarm call is taking place:
the LED flashes red and the Vibby
vibrates.
Cover the face of the Vibby with
your hand you will feel a burst of
vibrations.
As soon as the vibrations stop you
should remove your hand from the
Vibby.
The alarm is now cancelled and the
Vibby will stop vibrating and flashing
its LED.
Manual alarm cancellation
After the Vibby help button is pressed, you will have
approximately 10 seconds to press the green cancel button on
the Smart Hub medical alarm.
The Smart Hub will announce “the alarm call has been
cancelled”. This in-built delay prevents accidental cancellation of
an alarm.

8 9
Wearer Mode configuration
If you wish to change the way in which you wear the Vibby
i.e. either from Wrist Strap Mode to Neck Cord Mode or vice
versa, it first needs to revert back into Storage Mode before any
recogfiguration can occur. To enter Storage Mode, follow the
steps below.
Place Vibby flat on a table and follow the steps below:
1)
2)
3)
Note: If there is no vibration confirming Storage Mode, repeat
steps 1-3 until successful.
Press the button until the
red LED turns on.
When the LED is red
release the button.
Quickly press the button
5 times. The Vibby will
vibrate confirming it is
now in Storage Mode.
To confirm the Vibby is in Storage Mode, press
the button and NO LED will show.
Once in Storage Mode follow the steps over the page to change
your Wearer Mode.
IMPORTANT
Ensure you read through and understand Steps 1-11 prior to
commencement.
After Step 4 you will only have 1 minute to complete Steps 5-11.
Be aware the green LED illuminates close to the centre of the
button and the position of your thumb pressing the button may
make it difficult to view.
If you do not complete any part of the 11 steps in a timely or
correct manner, the Vibby will automatically return to Storage
Mode. If this occurs, Steps 1-11 will need to be repeated.
To confirm you have changed the Wearer Mode, see instructions
at the end of Step 11.
Wearer Mode configuration (contd.)

10 11
7)
8)
9)
10)
11)
Please be aware your thumb could be over the green LED and it
may be difficult to detect.
Once the Wearer Mode has been set the Vibby will return to
Storage Mode.
Wearer Mode configuration (contd.)
1)
2)
3)
4)
5)
6) Keep pressing the
button until the green
LED lights steadily and
then turns off.
Keep pressing the button
while the Vibby vibrates.
When the red LED lights
steadily release the
button.
Press and hold
the button.
Wearer Mode configuration (contd.)
Press and hold the button.
The red LED will illuminate and
the Vibby will vibrate. Release
the button on the red LED
if you with to select WRIST
STRAP MODE.
Continue pressing the button
for Neck Cord Mode.
And once the gree LED goes
on release the button on the
Vibby for NECK CORD MODE.
Press and hold
the button.
Red LED
flashes six
times.
LED is
off.
Red LED
flashes again,
release the
button.
The green
LED will
quickly flash
for 1 minute.

12 13
Checking Wearer Mode configuration
It is possible to check the Wearer Mode the Vibby is configured
to by following these steps while the Vibby is in Storage Mode.
1)
2)
3)
You have now successfully changed the Wearer Mode. To change
over the neck cord or wrist strap, follow the instructions on the
next 4 pages ensuring the Vibby remains in Storage Mode until
completed.
Quickly press the button twice.
The red LED will illuminate
and the Vibby will vibrate.
This indicates the Vibby is
configured for a wrist strap.
The green LED will illuminate
and the Vibby will vibrate.
This indicates the Vibby is
configured for a neck cord.
Removing the wrist strap
The Vibby comes pre-packed
with a wrist strap. Follow the
below steps to remove the
wrist strap:
Holding onto the existing
wrist strap and the Vibby
gently pull until the retention
features click out of place.
Repeat this process for the
remaining side of the strap.
After the retention features
have been removed from
both sides of the Vibby; it
will easily come out of the
wrist strap.

14 15
Fitting a replacement wrist strap
Pull the top of the wrist strap
onto the Vibby. Ensuring
the retention features line
up with their holes and
the edges fall within the
enclosure.
Pull the bottom of the
wrist strap onto the Vibby;
ensuring the retention
features line up with the
holes and the edges fall into
the enclosure.
Gently pull the straps
backwards to simulate
the device being worn on
the wrist; this will test if
the retention features are
correctly inserted within their
holes.
Take the Vibby and place it
within the wrist strap.
Fitting a neck cord to the Vibby
Pull the bottom of the
neck cord onto the Vibby;
ensuring the retention
features line up with the
holes and the edges fall into
the enclosure.
Pull the top of the neck cord
onto the Vibby. Ensuring
the retention features line
up with their holes and
the edges fall within the
enclosure.
Gently pull the string which
forms part of the neck cord
this will test if the retention
features are correctly
inserted within their holes.
Please ensure that the neck
cord is attached with the
correct orientation to the
Vibby. You will notice on the
back that there is more white
space on the bottom edge.Bottom
Top

16 17
The above diagrams demonstrate when the retention features
are not installed correctly, or the edges of the strap are not
completely within the enclosure. Incorrect installation of the
Vibby into the wrist strap or neck cord may cause the Vibby to
detach.
When correctly installed, the retention features will sit within the
housing of the Vibby and won’t be visible, and the wrist strap will
naturally curve downward around the wrist. Follow the steps on
page 15-17 to correctly fit the wrist strap or neck cord.
Ensuring the wrist strap in correctly installed
Retention features
Edges not in enclosure
Exiting from Storage Mode
The Vibby will now need to revert to Active Mode to be ready for
use. To do this, follow the instructions below.
1)
2)
3)
After exiting Storage Mode, the Vibby will automatically enter
Demo Mode for 5 minutes before reverting to Active Mode.
As you have changed the configuration of your Vibby, it is very
important to test the Vibby once in Active Mode.
Press and hold the button.
Release the button when the
red LED starts flashing.
The Vibby will vibrate and the
LED will be off. You have now
exited Storage Mode.

18 19
To replace the battery in the Vibby; use the battery change tool
(Part No D6656001A) and follow the steps below.
1)
2)
3)
4)
5)
Battery replacement
Ensure the Vibby is in Storage
Mode before removing the
battery (page 10).
Place the Vibby face down.
Using the battery replacement
tool; turn the cover quarter of a
turn anticlockwise to the left to
open it.
Remove the battery cover and
o-ring.
Insert the new battery with
positive contact side up.
6)
7)
8)
Battery replacement (cont.)
Warning:
• Risk of explosion if the battery is replaced incorrectly.
• Do not ingest battery, Chemical Burn Hazard.
• This product contains a coin/button cell battery. If the coin/button cell
battery is swallowed, it can cause severe internal burns in just 2 hours
and can lead to death.
• Keep new and used batteries away from children.
• If the battery compartment is not closed securely, stop using the
product and notify your supplier.
• If you think batteries might have been swallowed or placed inside any
part of the body, seek immediate medical attention.
Recycle or dispose of batteries in line with local legislation.
Use only CR2477/LIMnO2* batteries. Available from Tunstall.
*To ensure performance only use batteries manufactured by Sony.
Replace the existing o-ring
(D6654020A) with a new o-ring.
Place the cover over the o-ring
and battery.
Using the battery replacement
tool; turn the cover quarter of
a turn clockwise to the right to
close it.

20 21
If required, the Vibby may be cleaned periodically with a damp
cloth and mild detergent or an alcohol wipe.
Remember that the Vibby will not detect falls while it is not being
worn, therefore the user should put the Vibby back on again as
soon as they’ve finished cleaning it.
Cleaning
It is important to test the Vibby in all areas of the home, including
the bathroom, basement and garage. Environmental conditions
such as furnishings, building structure, submersion in liquid
etc. may affect the range of the Vibby. A help call will NOT be
initiated if the Vibby is activated while out of range of the
home unit.
In certain situations, the Vibby may not assess an event as a fall.
It is important to remember if the user needs assistance, they
should always press the help button.
Warnings and cautions
Wrist strap (black): D6654001A
Neck cord (black): D6652001A
Battery o-ring seal*: D6654020A
Battery: CR2477
Battery opening tool: D6656001A
*A new battery o-ring seal is required for each battery change.
Spares and accessories
The Vibby monitors its internal battery. If a low battery is
detected this will be signalled as an Auto Low Battery (ALB) call
every 23 hours. Once the first ALB call has been raised, the unit
will last up to 4 weeks (dependent upon volume of activations).
Following a low battery signal, the battery should be changed as
soon as possible.
Low battery calls
Dimensions (W x H x D) 34mm x 37mm x 13mm
Weight 35g
Battery type CR2477 \ LIMnO2
Battery life Up to 2 years depending on
usage
Radio frequency 915MHz frequency range
Radio range 50m
Waterproof rating IP67 / Up to 1m for 30mins
Operating temp range 0°C to 50°C
Technical details

tunstallhealthcare.com.au
Our policy of continual development means that product specifications
and appearance may change without notice. Tunstall does not accept any
responsibility for any errors and omissions contained within this document.
© 2016 Tunstall Group Ltd.
®Tunstall and Smart Hub are registered trade marks
Tunstall Australasia Pty Ltd
1/56 Lavarack Ave, Eagle Farm QLD 4009
ABN 44 059 121 863
ACN 059 121 863
Life Changing, Life Saving
#7820 v1.6