TurboChef 2020 HIGH h User manual

Accelerating the World of CookingTM
Owner’s Manual
FOR THE TURBOCHEF 2020 HIGH hCONVEYOR OVEN

For further information, call
800.90TURBO
or
+1 214.379.6000

The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.

Table of Contents
Safety Information
Important Safety Information - Please Read First i
General Safety Information i
Reducing Fire Risk i
Preventing Oven Damage ii
Grounding Instructions ii
Power Cord Replacement ii
Specifications and Installation
Dimensions 1
Electrical Specifications 1
Packaging 2
Certifications 2
Oven Construction 2
Installation Instructions 2
Delivery and Initial Inspection 2
Lifting the Oven 2
Oven Location and Placement 3
Installation Near Open Heat Source 3
Ventilation Requirements 3
Cleaning
Daily Cleaning Instructions 4
Weekly Cleaning Instructions 5-7
Standard Oven Operation
Oven Controls 8
Cooking a Product 9
Editing a Cooking Profile 11
Changing a Cooking Profile Name 11
Adjusting the Belt Speed 11
Adjusting the Temperature 12
Adjusting the Top and Bottom Air 12

Oven Modes
Config Mode 13
Smart Card Screen (Loading a Menu) 13
Accessing the Fault Count Screen 13
Accessing the Setup Mode 13
Setup Mode 13
Changing the Display Temperature 14
Edit Options Screen 14
Changing the Display Language 14
Info Screen 14
Updating the Firmware 15
Troubleshooting 16
Replaceable Parts 18
North America Limited Warranty 19
International Limited Warranty 22

SAFETY INFORMATION
Important Safety Information – Please Read First
Improper installation, adjustment, alteration, service, or maintenance of this equipment can cause property
damage, injury, or death. Thoroughly read the installation, operating, and maintenance instructions before
installing or servicing this equipment. Strictly adhere to the following safety information to reduce the
risk of:
Damage to the oven
Damage to property near the oven
Personal injury
Burns
Fire
Electric shock
General Safety Information
Use this appliance only for its intended uses as described in this manual.
Only qualified service personnel should service this appliance. Contact the nearest authorized service
facility for examination, repair, or adjustment.
Always ensure the oven is disconnected from the power supply before servicing, repairing, or adjusting
any components or parts.

xDO NOT place the cord near heated surfaces.

xDO NOT store or use flammable vapors or liquids (e.g., gasoline) in the vicinity of this appliance.

xDO NOT allow children to use this appliance.

xDO NOT place corrosive chemicals or vapors in this appliance. It is not designed for industrial or
laboratory use.

xDO NOT operate this appliance if it:
Has a damaged cord or plug
Is not working properly
Has been damaged or dropped

xDO NOT cover or block any openings on this appliance.

xDO NOT store this appliance outdoors.

xDO NOT use this appliance near water.

xDO NOT immerse this appliance or any of its components (e.g., cord, plug, etc.) in water.

xDO NOT let the cord hang over the edge of a table or counter.
Reducing Fire Risk
If materials inside the oven ignite or if smoke is observed,
1. Keep the oven door closed.
2. Turn off the oven.
3. Disconnect the power cord or shut off power at the fuse/circuit breaker panel.
Carefully attend the oven if paper, plastic, or other combustible materials are placed inside the oven
to facilitate cooking.

xDO NOT leave items in the cook cavity when the oven is not in use.

xDO NOT cook items wrapped in cling wrap or plastic film.

xDO NOT overcook food.
i

ii SAFETY INFORMATION
Preventing Oven Damage
When servicing this appliance, do not tear insulation to get to components. Rather, find the edge of
the insulation and remove the tape that holds it in place.
Clean the oven daily.
Clean the oven only with TurboChef Oven Cleaner.

xDO NOT clean with a water jet.

xDO NOT allow cleaning solution or water to remain in the cook cavity longer than necessary.
Grounding Instructions
WARNING: Improper grounding increases the risk of electric shock.
This appliance must be grounded. The cord is equipped with a grounding wire and plug, which in the
event of an electrical short circuit, reduce the risk of electric shock by providing an escape wire for the
electric current. The wire must be plugged into an outlet that is properly installed and grounded.
Consult a qualified electrician or serviceman to determine whether or not the appliance is properly
grounded.

xDO NOT use an extension cord. If the power supply cord is too short, request a qualified electrician
or serviceman to install an outlet near the appliance.
Power Cord Replacement
To avoid potential hazards, only the manufacturer, its service agent, or a similarly-qualified person should
replace a damaged power cord.

SPECIFICATIONS AND INSTALLATION
1
Dimensions
Exterior
Height 13.0” (330 mm)
--with legs 17.0” (432 mm)
Width 48.3” (1227 mm)
Depth 35.7” (907 mm)
Conveyor
Length 48.3” (1227 mm)
Width (Single) 20.0” (508 mm)
Width (50/50) 9.5” / 9.5” (241 mm / 241 mm)
Width (70/30) 15” / 4” (381 mm / 102 mm)
Electrical Specifications
North America
3 Phase
208/240 VAC
50/60 Hz
40 amp current draw
4-wire supply
NEMA 15-50P plug (4-pin IEC60309 available by
special order)
50-amp max circuit breaker protection
Europe/Asia (220-240 VAC)
3 Phase
220-240 VAC
50/60 Hz
40 amp current draw
4-wire supply
IEC60309 4-pin plug
64-amp max circuit breaker protection
Europe/Asia (380-415 VAC)
3 Phase
380-415 VAC
50/60 Hz
20 amp current draw
5-wire supply
IEC60309 5-pin plug
32-amp max circuit breaker protection
35.7” (907 mm)
8.5”
(216 mm)
48.3” (1227 mm)
13.0”
(330 mm)
17.0”
(432 mm)
4.0” (102 mm)
60.1” (1527 mm) with extensions
43.0”
(1092 mm)
13.0”
(330 mm)
13.0”
(330 mm)
13.0”
(330 mm)
30.0”
(762 mm)
13.0”
(330 mm)
13.0”
(330 mm)
Figure 1: Oven Dimensions - Side
Figure 2: Oven Dimensions - Top
Figure 3: Oven Dimensions - Front (Single)
Figure 4: Oven Dimensions - Front (Double)
Figure 5: Oven Dimensions - Front (Triple)

2 SPECIFICATIONS AND INSTALLATION
Packaging
All ovens are packaged in a double-wall corrugated
box with integrated wooden skids. All international
ovens shipped via Air or Less than Container Loads
are packaged in wooden crates.
Certifications
Oven Construction
- 430 stainless steel front, top, sides, and back
- Cool to touch covers and panels
- Stainless steel interior
- 20-inch-wide cook chamber
Installation Instructions
The TurboChef HhC2020 Conveyor Oven is
designed and certified for safe operation when
installed in accordance with local and/or national
codes. It is the owner and/or installer's responsibility
to comply with any codes that may exist. Install this
oven according to the policies and procedures
outlined below and throughout this manual.
WARNING: Death, injury, and equipment
damage can result from improper installation
of a unit damaged during shipment or storage.
WARNING: Do not install an oven suspected
of damage. Improper installation or the
installation of a unit damaged during shipment
or storage may void the Limited Warranty.
Delivery and Initial Inspection
All TurboChef ovens are shipped so as to prevent
damage.
Upon delivery, inspect the shipping container for
external damage. Any evidence of damage should be
noted on the delivery receipt which must be signed
by the driver.
Upon removing the oven from its shipping carton,
check for any possible damage. Make note of any
damage and contact the shipping company to file a
claim. Carriers will accept claims for concealed
damage if notified within fifteen days of the delivery
and if the shipping container is retained for
inspection.
TurboChef does not assume responsibility for any
loss or damage suffered in transit. The carrier
assumes full responsibility for delivery in good order
when the shipment is accepted. However, when
necessary, TurboChef can assist in filing a claim.
Lifting the Oven
WARNING: The oven weighs approximately
195 lbs (88.5 kg). Two or more people are
required to lift it.
Position one or more people on either side of the
oven. Lift from the bottom. Never lift the oven from
the front and rear. The countertop must be at least
30” (762 mm) deep and capable of supporting 200
lbs (90.7 kg).
Once properly positioned on the counter, plug the
oven into a wall mounted electrical receptacle. See
Electrical Specifications on page 1.
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