TurboChef 2020 HIGH h User manual

Accelerating the World of CookingTM
Owner’s Manual
FOR THE TURBOCHEF 2020 HIGH hCONVEYOR OVEN

For further information, call
800.90TURBO
or
+1 214.379.6000

The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.

Table of Contents
Safety Information
Important Safety Information - Please Read First i
General Safety Information i
Reducing Fire Risk i
Preventing Oven Damage ii
Grounding Instructions ii
Power Cord Replacement ii
Specifications and Installation
Dimensions 1
Electrical Specifications 1
Packaging 2
Certifications 2
Oven Construction 2
Installation Instructions 2
Delivery and Initial Inspection 2
Lifting the Oven 2
Oven Location and Placement 3
Installation Near Open Heat Source 3
Ventilation Requirements 3
Cleaning
Daily Cleaning Instructions 4
Weekly Cleaning Instructions 5-7
Standard Oven Operation
Oven Controls 8
Cooking a Product 9
Editing a Cooking Profile 11
Changing a Cooking Profile Name 11
Adjusting the Belt Speed 11
Adjusting the Temperature 12
Adjusting the Top and Bottom Air 12

Oven Modes
Config Mode 13
Smart Card Screen (Loading a Menu) 13
Accessing the Fault Count Screen 13
Accessing the Setup Mode 13
Setup Mode 13
Changing the Display Temperature 14
Edit Options Screen 14
Changing the Display Language 14
Info Screen 14
Updating the Firmware 15
Troubleshooting 16
Replaceable Parts 18
North America Limited Warranty 19
International Limited Warranty 22

SAFETY INFORMATION
Important Safety Information – Please Read First
Improper installation, adjustment, alteration, service, or maintenance of this equipment can cause property
damage, injury, or death. Thoroughly read the installation, operating, and maintenance instructions before
installing or servicing this equipment. Strictly adhere to the following safety information to reduce the
risk of:
Damage to the oven
Damage to property near the oven
Personal injury
Burns
Fire
Electric shock
General Safety Information
Use this appliance only for its intended uses as described in this manual.
Only qualified service personnel should service this appliance. Contact the nearest authorized service
facility for examination, repair, or adjustment.
Always ensure the oven is disconnected from the power supply before servicing, repairing, or adjusting
any components or parts.

xDO NOT place the cord near heated surfaces.

xDO NOT store or use flammable vapors or liquids (e.g., gasoline) in the vicinity of this appliance.

xDO NOT allow children to use this appliance.

xDO NOT place corrosive chemicals or vapors in this appliance. It is not designed for industrial or
laboratory use.

xDO NOT operate this appliance if it:
Has a damaged cord or plug
Is not working properly
Has been damaged or dropped

xDO NOT cover or block any openings on this appliance.

xDO NOT store this appliance outdoors.

xDO NOT use this appliance near water.

xDO NOT immerse this appliance or any of its components (e.g., cord, plug, etc.) in water.

xDO NOT let the cord hang over the edge of a table or counter.
Reducing Fire Risk
If materials inside the oven ignite or if smoke is observed,
1. Keep the oven door closed.
2. Turn off the oven.
3. Disconnect the power cord or shut off power at the fuse/circuit breaker panel.
Carefully attend the oven if paper, plastic, or other combustible materials are placed inside the oven
to facilitate cooking.

xDO NOT leave items in the cook cavity when the oven is not in use.

xDO NOT cook items wrapped in cling wrap or plastic film.

xDO NOT overcook food.
i

ii SAFETY INFORMATION
Preventing Oven Damage
When servicing this appliance, do not tear insulation to get to components. Rather, find the edge of
the insulation and remove the tape that holds it in place.
Clean the oven daily.
Clean the oven only with TurboChef Oven Cleaner.

xDO NOT clean with a water jet.

xDO NOT allow cleaning solution or water to remain in the cook cavity longer than necessary.
Grounding Instructions
WARNING: Improper grounding increases the risk of electric shock.
This appliance must be grounded. The cord is equipped with a grounding wire and plug, which in the
event of an electrical short circuit, reduce the risk of electric shock by providing an escape wire for the
electric current. The wire must be plugged into an outlet that is properly installed and grounded.
Consult a qualified electrician or serviceman to determine whether or not the appliance is properly
grounded.

xDO NOT use an extension cord. If the power supply cord is too short, request a qualified electrician
or serviceman to install an outlet near the appliance.
Power Cord Replacement
To avoid potential hazards, only the manufacturer, its service agent, or a similarly-qualified person should
replace a damaged power cord.

SPECIFICATIONS AND INSTALLATION
1
Dimensions
Exterior
Height 13.0” (330 mm)
--with legs 17.0” (432 mm)
Width 48.3” (1227 mm)
Depth 35.7” (907 mm)
Conveyor
Length 48.3” (1227 mm)
Width (Single) 20.0” (508 mm)
Width (50/50) 9.5” / 9.5” (241 mm / 241 mm)
Width (70/30) 15” / 4” (381 mm / 102 mm)
Electrical Specifications
North America
3 Phase
208/240 VAC
50/60 Hz
40 amp current draw
4-wire supply
NEMA 15-50P plug (4-pin IEC60309 available by
special order)
50-amp max circuit breaker protection
Europe/Asia (220-240 VAC)
3 Phase
220-240 VAC
50/60 Hz
40 amp current draw
4-wire supply
IEC60309 4-pin plug
64-amp max circuit breaker protection
Europe/Asia (380-415 VAC)
3 Phase
380-415 VAC
50/60 Hz
20 amp current draw
5-wire supply
IEC60309 5-pin plug
32-amp max circuit breaker protection
35.7” (907 mm)
8.5”
(216 mm)
48.3” (1227 mm)
13.0”
(330 mm)
17.0”
(432 mm)
4.0” (102 mm)
60.1” (1527 mm) with extensions
43.0”
(1092 mm)
13.0”
(330 mm)
13.0”
(330 mm)
13.0”
(330 mm)
30.0”
(762 mm)
13.0”
(330 mm)
13.0”
(330 mm)
Figure 1: Oven Dimensions - Side
Figure 2: Oven Dimensions - Top
Figure 3: Oven Dimensions - Front (Single)
Figure 4: Oven Dimensions - Front (Double)
Figure 5: Oven Dimensions - Front (Triple)

2 SPECIFICATIONS AND INSTALLATION
Packaging
All ovens are packaged in a double-wall corrugated
box with integrated wooden skids. All international
ovens shipped via Air or Less than Container Loads
are packaged in wooden crates.
Certifications
Oven Construction
- 430 stainless steel front, top, sides, and back
- Cool to touch covers and panels
- Stainless steel interior
- 20-inch-wide cook chamber
Installation Instructions
The TurboChef HhC2020 Conveyor Oven is
designed and certified for safe operation when
installed in accordance with local and/or national
codes. It is the owner and/or installer's responsibility
to comply with any codes that may exist. Install this
oven according to the policies and procedures
outlined below and throughout this manual.
WARNING: Death, injury, and equipment
damage can result from improper installation
of a unit damaged during shipment or storage.
WARNING: Do not install an oven suspected
of damage. Improper installation or the
installation of a unit damaged during shipment
or storage may void the Limited Warranty.
Delivery and Initial Inspection
All TurboChef ovens are shipped so as to prevent
damage.
Upon delivery, inspect the shipping container for
external damage. Any evidence of damage should be
noted on the delivery receipt which must be signed
by the driver.
Upon removing the oven from its shipping carton,
check for any possible damage. Make note of any
damage and contact the shipping company to file a
claim. Carriers will accept claims for concealed
damage if notified within fifteen days of the delivery
and if the shipping container is retained for
inspection.
TurboChef does not assume responsibility for any
loss or damage suffered in transit. The carrier
assumes full responsibility for delivery in good order
when the shipment is accepted. However, when
necessary, TurboChef can assist in filing a claim.
Lifting the Oven
WARNING: The oven weighs approximately
195 lbs (88.5 kg). Two or more people are
required to lift it.
Position one or more people on either side of the
oven. Lift from the bottom. Never lift the oven from
the front and rear. The countertop must be at least
30” (762 mm) deep and capable of supporting 200
lbs (90.7 kg).
Once properly positioned on the counter, plug the
oven into a wall mounted electrical receptacle. See
Electrical Specifications on page 1.
PENDING PENDING

SPECIFICATIONS AND INSTALLATION
3
Oven Location and Placement
WARNING: Death, injury and equipment
damage may result from improper positioning.
WARNING: DO NOT stack ovens without
proper installation of stacking brackets. Contact
Customer Service for more information.
WARNING: DO NOT stack ovens more than
three high.
It is the operator's responsibility to ensure the oven
is properly positioned on countertop. TurboChef
will not warrant any damage or injury to ovens that
fall off countertops due to improper placement.
Proper placement of the oven will enhance
long-term operator convenience and satisfactory
performance. Be sure to place the oven in an area
accessible for proper operation and servicing.
The surface on which the oven is placed must be at
least 30” (762 mm) deep and capable of supporting
200 lbs. (90.7 kg) per oven. The manufacturer shall
not assume liability for damage or injury resulting
from the improper installation of this equipment
including temporary or unstable work stations or
countertops.
The oven must be installed level front to back and
side to side. For additional stability, the oven legs
may be bolted to the countertop if desired.
Installation Near Open Heat Source
Figure 6.
When placing a TurboChef oven near an open heat
source, strictly adhere to the following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a divider
must exist between the oven and fryer, with a
minimum of 12” (305 mm) between the oven
and the divider.
- The height of the divider must be greater than
or equal to the height of the oven(s) - page 1.
- Verify oven location has a minimum 10” (254
mm) clearance on top and minimum 2” (51
mm) of clearance on each side.
Ventilation Requirements
The HhC2020 should be operated underneath a
ventilation hood, except where local laws or codes
allow for use without a ventilation hood. For more
information or to order a ventilation hood, contact
800.90TURBO, [phone], or your local
distributor.
NOTE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with local
and national codes, and with the instructions
previously listed.
Grill
Partition
Above Counter Top:
Single Oven = 17.0” (432 mm)
Double Stack = 30.0” (762 mm)
Triple Stack = 43.0”(1092 mm)
6”
(152 mm)
Minimum
12”
(305 mm)
Minimum
Deep Fryer
Counter Top / Table Partition
Above Counter Top:
Single Oven = 17.0” (432 mm)
Double Stack = 30.0” (762 mm)
Triple Stack = 43.0”(1092 mm)
Figure 6: Installation Near Open Heat Source

4 CLEANING
= Wash, rinse, sanitize. (Use only TurboChef-
approved cleaner, part number 103180).
= Completely dry with clean towel.
IDLE
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IDLE
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IDLE
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COOKING
BELT
10:00
BREAKFAST TOP AIR 80%
BTM AIR 80%
SET
475F
COOLING DOWN
LUNCH
BREAKFAST PIZZA
WINGS
OVEN OFF
LUNCH
BREAKFAST PIZZA
WINGS
1
Daily Cleaning Instructions
2
3
4
5
6
7
8
WARNING: Always disconnect power before cleaning or servicing oven.
WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).
WARNING: DO NOT use a water jet when cleaning the oven.

CLEANING
5
WARNING: Always disconnect power before cleaning or servicing oven.
IDLE
BACK
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IDLE
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IDLE
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COOKING
BELT
10:00
BREAKFAST TOP AIR 80%
BTM AIR 80%
SET
475F
COOLING DOWN
LUNCH
BREAKFAST PIZZA
WINGS
OVEN OFF
LUNCH
BREAKFAST PIZZA
WINGS
1.
2.
Step 1: Turn the Oven O
2.
1.
3.
5.
4.
Step 2: Remove Outer Oven
Components
WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).
WARNING: DO NOT use a water jet when cleaning the oven.
Weekly Cleaning Instructions
= Wash, rinse, sanitize. (Use only
TurboChef-approved cleaner, part
number 103180).
= Completely dry with clean towel.

6
1.
2.
3.
4.
5.
Step 3: Remove Inner Oven
Components
1
2
2
11
2
11
2.
4.
Step 4: Clean Oven Components
1.
3.
5.
6.
Replace lters if damaged or torn.
CLEANING

CLEANING
7
1.
2.
3.
4.
Step 5: Replace Oven Components
1
22
1
2
6.
7.
8.
9.
5.
Latch
Step 7: Ready the Oven for Use
1.
2.
Step 6: Verify Chain Tension
Acceptable - Chain (A) is tight and
easily clears crumb tray holder (B)
A
B
Call service to have link removed - Chain (A) is
loose and risks contact with crumb tray holder (B)
A
B
See detail below.

8
Oven Controls
Figure 7.
1. Display
The display shows current oven operation and/or
user programming information.
2. Soft Keys
Six soft keys are on the oven controls, three on the
left (L1, L2, L3, where L1 = top) and three on the
right (R1, R2, R3, where R1 = top). Use the soft
keys to select the option/command that is adjacent
to it.
3. Up and Down Keys
When the oven is in the OVEN OFF MODE, use the
up key to access the CONFIG MODE (page 13). Use
the down key to access cooking profiles 5-8.
Also, press the up and down keys to adjust various
oven settings (see pages 11-15).
Oven Controls
Figure 19
4. Back/Off Key
Depending on the mode the oven is in, the back/off
key will return the oven to the previous screen or
turn the oven off (page 9).
5. Idle Key
The idle key activates the IDLE MODE (page 10).
6. Emergency Stop Key
The emergency stop key shuts down the conveyor
and heaters and returns the oven to the OVEN OFF
MODE (page 9).
NOTE: Depending on the temperature within the
oven, the cooling fans will remain on to prevent
damage to critical oven components.
CAUTION: DO NOT use the emergency stop
key as a general on/off switch. Doing so can
damage the oven and shorten its life span.
IDLE
BACK
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3
4
5
6
1
Figure 7: Oven Controls
STANDARD OVEN OPERATION

STANDARD OVEN OPERATION
Cooking a Product
Figure 8.
This section explains how to cook a food product by
describing the “standard operation” modes through
which the oven progresses (Figure 6).
-MODE 1: Oven Off
-MODE 2: Belt Speed Select
-MODE 3: Warming
-MODE 4: Soaking
-MODE 5: Cooking
-MODE 6: Cooling Down
-MODE 7: Idle
NOTE: MODE 7 is not part of a “standard” cooking
cycle. It only occurs when the user intervenes as
described on page 10.
Mode 1: Oven Off
Mode during which all cooking components are off
and the oven temperature has receded below 150°F
(66°C), but the display and keypad remain on. The
user can access cooking profiles 1-4 on this screen (1)
or press the down key to access cooking profiles 5-8.
Happens When...
-Power is supplied to the oven.
-The oven completes MODE 6.
-The user presses the down key while-accessing
the CONFIG MODE (refer to page 13 for more
information).
Goes To...
-MODE 2 when the user selects a cooking profile
(soft keys L1, L3, R1, or R3).
-CONFIG MODE when the user presses the up key.
Mode 2: Belt Speed Select
Mode during which the user selects the desired belt
speed.
NOTE: If a different key is pressed, the oven will ask
if you wish to continue or return to the belt speed
select screen. If you select continue, the oven will not
save the belt speed.
Happens When...
-The user selects a cooking profile from MODE
1 or 6.
Goes To...
-MODE 3.
BREAKFAST
LUNCH
DINNER
OVEN OFF
DESSERT
BREAKFAST
5:00
3:00
LUNCH
DINNER
2:00
3:20 4:00
BELT SPEED
2:45
2:00 2:30
DESSERT
BREAKFAST
BELT F
5:00
BELT R
3:20
TOP AIR 80 %
SET
COOKING
475F
BTM AIR 100 %
BREAKFAST
BELT F
5:00
BELT R
3:20
TOP AIR 80 %
SET
SOAKING
TIME LEFT = 5:00 475F
BTM AIR 100 %
1
25
4
BREAKFAST
BELT F
5:00
BELT R
3:20
TOP AIR 30%
SET
OVEN IDLE
PRESS ANY KEY 475F
BTM AIR 30%
BREAKFAST
LUNCH
DINNER
COOLING DOWN
OVEN TCC = 425F
DESSERT
7
BREAKFAST
BELT F
5:00
BELT R
3:20
TOP AIR 60 %
SET
WARMUP
OVEN TCC = 275F 475F
BTM AIR 60 %
3
6
Figure 8: Cooking Modes
9

10 STANDARD OVEN OPERATION
Mode 3: Warming
Mode during which the oven warms to the preset
cooking temperature defined by the cooking profile
that was selected.
Happens When...
- A selection is made from MODE 2, and the oven’s
temperature at the beginning of warmup was not
within (less than) 25°F (14°C) of the oven’s set
temperature.
Goes To...
- MODE 4 once the oven has reached the temperature
defined by the selected cooking profile.
- MODE 6 when the user presses the back/off key
and the oven is above 150°F (66°C).
Mode 4: Soaking
Mode during which the oven has completed
warming up and automatically allows an additional
five minutes for the oven cavity surfaces to warm.
Happens When...
- MODE 3 completes (within 5°F [3°C] of set point)
Goes To...
- MODE 5 when soaking completes.
- MODE 6 when the user presses the back/off key and
the oven is above 150°F (66°C).
Mode 5: Cooking
Mode during which the oven is ready to cook. The
user can place food on the conveyor to cook, or edit
cook settings if the full edit or flex option is enabled.
See page 11 for more information on full edit and
flex options.
Happens When...
- MODE 4 completes.
- The user presses the idle key, up key, down
key, or any soft key during MODE 7.
Goes To...
- MODE 6 when the user presses the back/off key.
- MODE 7 when the user presses the idle key.
- MODE 3 if the temperature drops 25°F (14°C)
or more below the set point.
Mode 6: Cooling Down
Mode during which the burner assembly shuts off to
allow the oven to cool.
Happens When...
- The user presses the back/off key from MODE 3
(and the oven temperature is above 150°F [66°C]),
or from MODES 4, 5, or 7.
Goes To...
- MODE 1 when the oven temperature has receded
below 150°F (66°C).
- MODE 2 when the user selects a cooking profile.
Mode 7: Idle
Mode during which both blowers are reduced to
30% and the belt speed reduces to 20 minutes to
save power. All other oven components remain the
same.
Happens When...
-The user presses the idle key from MODE 5.
Goes To...
-MODE 5 when the user presses the idle key, up
key, down key, or any soft key.
-MODE 6 when the user presses the back/off key.

STANDARD OVEN OPERATION
11
Editing a Cooking Profile
To edit a cooking profile, the oven must be in the
COOKING MODE and the full edit or flex option
must be enabled for each option to be edited. For
more information on selecting between full edit,
rigid, and flex options for each editable setting, see
Edit Options Screen on page 14.
When the rigid option is enabled for a given setting,
the soft key adjacent to that setting (Figure 9) is
disabled and no menu editing is allowed.
When the full edit option is enabled for a given
setting, that setting is fully customizable and
changes are saved once the oven returns to the OVEN
OFF or COOLING DOWN MODE.
When the flex option is enabled for a given setting,
that setting is customizable within flex option
limitations (as described in the following sections),
and changes will reset when the oven returns to the
OVEN OFF or COOLING DOWN MODE. NOTE: The
flex option does not apply to editing a profile name.
This section assumes that the full edit option is
enabled (except where otherwise noted) and that a
cooking profile and belt speed have been selected.
Changing a Cooking Profile Name
1. From the cooking screen (Figure 9), press
L1 to access the name change screen
(Figure 10).
2. Change the name of the cooking profile.
- The up key moves up through the available
characters. e.g. A,B,C…
- The down key moves down through the
available characters e.g. A,+,-, ,9,8…
- INS (L1) inserts a space.
- DEL (R1) deletes the selected character.
- ---> (R1) moves the cursor to the right.
- <--- (L1) moves the cursor to the left.
3. Press save (R3) to save the changes or cancel
(L3) to cancel any changes.
PROFILE 1
BELT F
5:00
BELT R
3:20
TOP AIR 80 %
SET
COOKING
475F
BTM AIR 100 %
INS
CANCEL
DEL
<--- --->
SAVE
[PROFILE 1 ]
Figure 9: Cooking Screen Figure 10: Name Change Screen
L1
L2
L3
R1
R2
R3
L1
L2
L3
R1
R2
R3

12 STANDARD OVEN OPERATION
BELT R
10:00
TOP AIR 80 % <--- --->
PROFILE 1
Adjusting the Belt Speed
The High h Conveyor Oven can accommodate
either one or two conveyor belts. The oven will
automatically detect the number of conveyor belts
installed and display the option to change the speed
of each conveyor belt independently.
1. From Figure 9, press the soft key adjacent
to the conveyor belt you wish to adjust
(press L2 for the front belt [Belt F] or L3
for the rear belt [Belt R]).
2. Adjust the time it takes for the conveyor
belt to completely cycle through the oven.
- The up key increases bake time in
5-second increments up to 20 minutes.
+ Flex option enabled: the user can only
increase the time up to an additional
15 seconds.
- The down key decreases bake time in
5-second increments.
+ Flex option enabled: the user cannot
decrease the time by more than 15
seconds.
3. Press the soft key adjacent to the belt that
was adjusted to exit the belt speed controls.
Adjusting the Temperature
1. Press R2 (Figure 9, page 11) to access the
temperature controls.
2. Adjust the temperature (range is 300-550°F
[149-288°C]).
- Press the up key to increase the
temperature in 5°F/5°C increments.
+ Flex option enabled: the user can only
increase the temperature up to an
additional 10°F/5°C.
- Press the down key to decrease the
temperature in 5°F/°5C increments.
+ Flex option enabled: the user cannot
decrease the temperature by more than
10°F/5°C.
3. Press R2 again to exit temperature controls.
Adjusting the Top and Bottom Air
1. Press R1 (Figure 9, page 11) to access the top air
controls, or R3 to access the bottom air controls.
2. Adjust the air speed.
- Press the up key to increase the air speed in 5%
increments up to 100%.
+Flex option enabled: the user can only
increase the air speed by up to an
additional 15%.
- Press the down key to decrease the air
speed in 5% increments down to 30%.
+Flex option enabled: the user cannot
decrease the air speed by more than
15%.
- Press the soft key again to exit the air
controls.