TurboChef Double Batch User manual

TM
©2017 TurboChef Technologies, Inc.
Service Manual
       

For further information, call
800.90TURBO
or
+1 214.379.6000
Original Instructions
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.

Important Safety Instructions
General Safety Information i
Reducing Fire Risk i
Grounding Instructions ii
Power Cord Replacement or Removal ii
Protective Earth (Ground) Symbol ii
Equipotential Bonding Symbol ii
Specifications and Installation
Theory of Operation 1
Features 1
Dimensions 1
Certifications 2
Oven Construction 2
Electrical Specifications 2
Installation 2
Unpacking Instructions 2
Installation Warnings - Read Before Lifting Oven 2
Lifting and Placing the Oven 3
Installation Near Open Heat Source 3
Oven Restraint Kit 4
TurboChef ConnectTM 4
ChefComm Pro® 4
Date and Time Prompt 4
Voltage Selection 4
Ventilation 4
Oven Maintenance
Daily Maintenance 5
Weekly Maintenance 7
Oven Controls 9
Cooking
Menu Cook Mode 10
Manual Cook Mode 12
Info Mode
Information Screen 13
Counters Screen 13
Counters Screen - Fault Log 13
Table of Contents

Options Screen 14
Options Screen - Editing 14
Options Screen - Cook More 14
Options Screen - Load Menu 14
Options Screen - VAC Setting 14
Options Screen - Demo Mode 14
Options Screen - Manual Cooking 14
Options Screen - Diagnostic Mode 14
Options Screen - F2 Bypass 14
Settings Screen 14
Settings Screen - Temperature Measurement 14
Settings Screen - Phase 14
Settings Screen - Language 14
Settings Screen - WiFi Network 15
Settings Screen - Volume 15
Settings Screen - Date 15
Settings Screen - Time 16
Settings Screen - Cooling 16
Service Screen 16
MFG Screen 16
Edit Mode
Edit Set Temperature 16
Edit Item Settings and Menu/Group/Item Names 16
Loading and Saving Menus 18
Troubleshooting 19
Fault Code Descriptions 19
Fault Code Troubleshooting 21
F1-1/F1-2: Blower 21
F2-1/F2-2: Low Temp 22
F6: EC Temp 23
F7-1/F7-2: RTD Open 23
F8-1/F8-2: Heat Low 24
F9-1/F9-2: CC Temp High 24
F10: Communication Failure 25
F12: Firmware Reboot 25
Non-Fault Code Troubleshooting 26
“Door Open” Message when Door is Closed 26
No Display – Screen is Blank 27
Touch Screen is Locked Up or Unresponsive 28

Troubleshooting Continued...
Touch Screen is Wrong Color or Fuzzy 28
Oven Keeps Cooling Down, Warming Up, or Turning Itself Off 29
Menu Will Not Load – USB 30
Firmware Will Not Update 31
Food Not Cooking Properly 32
Steam Present During or After Cooking 33
No Beep or Beep Too Soft 33
Wi-Fi Menu Download Will Not Work 34
Oven Systems and Components
Controls System 35
Control Board (SAGE) 35
Cooling Fans 35
Display and UI Control Board (Phoenix) 35
EMI Filters 35
Fuses 35
Micro SD 35
Power Cord 35
12V Power Supply 35
24V Power Supply 35
Relays, K1, K2, K3, & K4 36
Relays, Solid State, K5/K6 & K7/K8 36
Relay, K9 36
RTD 36
Thermostat, Cooling Fan 36
Thermostat, High-Limit 36
USB Port 36
Voltage Sensor 36
Wire Harness 36
WiFi Module 36
Convection System 37
Blower Motors 37
Blower Motor Speed Controllers 37
Heaters 37
Jetplates 37
Jetplate Support Rails 37
Oven Rack 37
Rack Oscillation Motor 37
Swing Arm Assembly 37

Oven Door 38
Door Gasket 38
Door Interlock Switches 38
Filtering System 39
Grease Filter 39
Catalytic Converter 39
Oven Schematics
Oven Schematic 41
Control Board and Heater Schematics 42
Appendix – Replacing Oven Components
Oven Face and Removable Cavity Components A-1
Oven Door A-4
Oven Components, Side Panel Removed A-6
Oven Components, Controls A-8
Oven Components, Back Panel Removed A-10

This page intentionally
left blank.

i
SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk
of burns, electric shock, fire, injury, damage to oven or property near oven.
GENERAL SAFETY INFORMATION
 Read all instructions before using this appliance.
 This appliance must be grounded. Connect only to a properly grounded outlet. See “Grounding
Instructions” on page ii.
 Install or locate this appliance only in accordance with the provided installation instructions.
 This appliance should be serviced by qualified service personnel only. Contact the nearest authorized
service facility for examination, repair, or adjustment.
 Keep the cord away from heated surfaces.
X   use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
X   allow children to use this appliance.
X   operate this appliance if it has a damaged cord or plug, is not working properly, or has been
damaged or dropped. See “Power Cord Replacement” found on page ii.
X   cover or block any openings on this appliance.
X   store this appliance outdoors.
X   use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X   immerse the cord or plug in water.
X   let the cord hang over the edge of a table or counter.
X   use a water jet for cleaning.
X : Due to the nature of the appliance, the floors around it may be slippery.
X This appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
REDUCING FIRE RISK
 If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the
power cord or shut off power at the fuse or circuit breaker panel.
 If smoke is observed, switch off or unplug the oven. Keep the doors closed to stifle any flames.
X   use the cook cavity for storage purposes.
X   overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
X   leave paper products, cooking utensils, or food in the cavity when the oven is not in use.

ii SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS
is appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has
a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if in doubt as to whether the appliance is properly grounded.
X   use an extension cord. If the power cord is too short, have a qualified electrician or
serviceman install an outlet near the appliance.
WARNING: Improper grounding can result in risk of electric shock.
POWER CORD REPLACEMENT OR REMOVAL
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
WARNING: If the oven is unplugged during service or maintenance, the user must be able to access and
see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the oven
and cannot be placed behind another appliance or in another room.
PROTECTIVE EARTH (GROUND) SYMBOL
This symbol identifies the terminal which is intended for connecting an external conductor for
protection against electric shock in case of a fault, or the terminal of a protective earth (ground)
electrode.
EQUIPOTENTIAL BONDING SYMBOL
This symbol identifies the terminals which, when connected together, bring the various parts of an
equipment or of a system to the same potential, not necesarily being the earth (ground) potential,
e.g. for local bonding.
SAVE THESE INSTRUCTIONS

Specifications and Installation

1
SPECIFICATIONS AND INSTALLATION
Theory of Operation
The Double Batch oven provides superior cooking
performance while requiring minimal space and energy
consumption. The oven circulates impinged air at
speeds of up to 60 mph to create high heat transfer
rates and reduce cook time. The technology includes
utilizing a variable speed blower, oscillating rack, and
catalytic converter, resulting in minimal energy input,
high food quality, and UL®-certified ventless operation
(see page 4 for details).
This manual includes instructions for installing,
cleaning, operating, and servicing Double Batch ovens.
If you have questions that are not addressed in this
manual, contact Customer Support at 800.90TURBO
(+1 214.379.6000) or your Authorized Distributor.
Features
- Simple and intuitive touch controls
- Multi-language user interface
- Variable-speed High h recirculating air impingement
- Oscillating rack for high heat transfer without spotting
- Half-sheet pan/16-inch pizza capacity
- Stackable design (requires stacking kit)
- Smart menu system capable of storing up to 800
recipes: 400 per cavity
- Built-in self diagnostics for monitoring oven
components and performance
- USB menu and firmware updates
- TurboChef Connect (Wi-Fi) compatible
Dimensions
Oven Dimensions
Height (single oven): 23.2” (589 mm)
Height (stacked ovens): 46.4” (1,179 mm)
Width: 27.7” (704 mm)
Depth (door closed): 31.7” (806 mm)
Depth (door open): 35.6” (903 mm)
Weight: 262 lb. (119 kg)
Cook Cavity Dimensions
Height: 3.3” (84 mm)
Width: 18.1” (318 mm)
Depth: 17.07” (434 mm)
Volume: 0.59 cu.ft. (16.7 liters)
Clearances
Top: 2” (51 mm)
Sides: 2” (51 mm)
NOTE: 5” (127 mm) side clearance is required if the
oven is placed next to another Double Batch oven.
Figure 1: Double Batch Oven Dimensions
1 in.
(25 mm)
1 in.
(25 mm)
27.7 in.
(704 mm)
27.7 in.
(704 mm)
46.4 in.
(1,179 mm)
23.2 in.
(589 mm)
2.5 in.
(62 mm)
3.1 in.
(80 mm)
26.1 in.
(664 mm)
28.6 in.
(726 mm)
31.7 in.
(806 mm)
23.2 in.
(589 mm)
26.1 in.
(664 mm)
28.6 in.
(726 mm)
35.6 in.
(903 mm)
2.5 in.
(62 mm)
7 in.
(177 mm)
5 in.
(127 mm)

2SPECIFICATIONS AND INSTALLATION
Certifications
cULus, UL EPH, FDA, TÜV, CE
Oven Construction
Exterior
- Stainless steel front, top, and sides
- Rubber seal for surface mounting
Interior
- 304 stainless steel
- Two fully insulated cook chambers
- Top and bottom jetplates
Electrical Specifications
TurboChef recommends a Type D circuit breaker
for all installations outside the United States.
Single Phase
US/Canada: 208/240 VAC*, 60 Hz, 50 A,
8,320/9,600 watts
3 Phase Delta
US/Canada: 208/240 VAC*, 60 Hz, 30 A,
8,320/9,600 watts
* US/Canada models include a voltage sensor
that detects 208 or 240 VAC, but does not com-
pensate for lack-of or over-voltage installations.
Installation
Install or locate this appliance only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the oven from its packaging.
2. Before discarding, check the packaging
thoroughly for accessories and literature.
3. Check the cook cavities thoroughly for
accessories and literature.
4. Remove any packaging in the cook cavities.
Installation Warnings - Read Before Lifting Oven
WARNING: The Double Batch oven weighs
approximately 262 lb. (119 kg). Never lift
with fewer than two people.
WARNING: Never lift the oven from the
front and rear or by the door handles. Doing
so will cause the doors to misalign, resulting in
a non-warranty service call.
WARNING: The oven must be properly
placed on a food station at all times.
TurboChef will not recognize a fallen oven as
a warrantable claim and is not liable for any
injuries that may result.
WARNING: This oven is not intended for
built-in installation (i.e., installing the oven in
any structure that surrounds the oven by five
or more sides). Be sure to provide a minimum
of 2” (51 mm) clearance for all sides and 2”
(51 mm) clearance for the top.
WARNING: This oven is intended to be
stacked only with the appropriate hardware.
Contact TurboChef for details.

3
SPECIFICATIONS AND INSTALLATION
Lifting and Placing the Oven
1. Prepare a surface at least 28.6” (726 mm) deep
and capable of supporting 262 lb. (119 kg).
2. Position one or more persons at the left and
right sides of the oven.
3. Place hands under the oven and lift.
4. Place the oven on the prepared surface,
ensuring no edges are hanging off the sides.
5. Ensure the oven rack is properly installed.
When properly installed, the rack rests on
oscillating pins.
6. Plug in the oven.
Installation Near Open Heat Source
When placing a TurboChef oven near an open
heat source (Figure 2), strictly adhere to the
following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a
divider must exist between the oven and fryer,
with a minimum of 12” (305 mm) between
the oven and the divider.
- The height of the divider must be greater
than or equal to the height of the oven
(23.2” or 589 mm).
- Verify the oven location has a minimum 2”
(51 mm) clearance on top and a minimum 2”
(51 mm) clearance on each side.
Figure 2: Installation Near Open Heat Source
Grill
Partition
Height Equal to
Oven Height
6”
(152 mm)
Minimum
12”
(305 mm)
Minimum
Deep Fryer
Counter Top / Table
Partition
Height Equal to
Oven Height

4SPECIFICATIONS AND INSTALLATION
Oven Restraint Kit
Part Number: TC3-0242
WARNING: The Oven Restraint Kit will
not prevent the oven from falling off a
countertop if the oven is pulled off or
allowed to slide off the edge. Installation
instructions are included with the kit.
TurboChef ConnectTM
TurboChef ConnectTM allows you to remotely update the
menu for ovens that are connected via WiFi. TurboChef
ConnectTM also includes reporting tools and live data
streams to view what is being cooked and when. You can
also receive alerts via email.
For more information, call TurboChef Customer
Support at 800.90TURBO or +1 214.379.6000.
ChefComm Pro®
Part Number: CON-7006
ChefComm Pro® lets you easily create menu settings on
a computer and upload them to an oven via USB. For
more information, call TurboChef Customer Support
at 800.90TURBO or +1 214.379.6000.
Date and Time Prompt
The oven maintains a data log that contains valuable
information about the operation of the oven, including
faults, items cooked, and other events. An accurate
date and time are important for the data log. If the
oven loses the date and time as a result of prolonged
disconnection from power, a prompt will alert the
operator to set the date and time. The prompt will
only occur whenever power is cycled. If bypassed, the
operator must update the date and time from the Info
Mode Settings screen.
Voltage Selection
For North America oven models, the oven will detect
208 or 240 incoming voltage.
If incoming voltage for the store is different than the
factory-preset voltage, the operator will be required to
select either 208 or 240. The correct voltage will be
highlighted on the screen, identifying which option to
touch (see Figure 3 adjacent).
Ventilation
The TurboChef Double Batch oven has been approved
by Underwriter’s Laboratory® for ventless operation
(UL KNLZ listing) for all food items except for foods
classified as “fatty raw proteins.” Such foods include
bone-in, skin-on chicken, raw hamburger meat, raw
bacon, raw sausage, steaks, etc. If cooking these types
of foods, consult local HVAC codes and authorities to
ensure compliance with ventilation requirements.
To ensure continued compliance with all health, build-
ing, and fire codes, you are required to maintain clean
and sanitary conditions around your oven at all times.
NOTE: In no event shall the manufacturer assume any
liability for damages or injuries resulting from instal-
lations which are not in compliance with the instruc-
tions and codes previously listed. Failure to comply
with these instructions could result in the issuance
of a temporary cease and desist order from the local
health department until the environment concerns are
addressed.
Figure 3: Selecting Voltage

Oven Maintenance

5
OVEN MAINTENANCE
Step 3
Step 4
Step 5.1
Step 5.2
Daily Maintenance
The following steps will help maintain your oven. Use
only TurboChef Oven Cleaner and Oven Guard. The use
of any other cleaning products can damage critical oven
components, resulting in a non-warranty service call.
Supplies and Equipment
- TurboChef Oven Cleaner (Part Number: 103180)
- TurboChef Oven Guard (Part Number: 103181)
- Nylon scrub pad, cleaning towel, disposable gloves,
protective eyewear, dust mask (optional)
Step 1: Prepare the Ovens
WARNING: The ovens operate at temperatures up to 550°F (285°C) and may cause
injury if not allowed to cool properly.
- Turn both ovens off by touching the Off icons on the top oven and bottom oven screen.
- Open the oven doors.
- DO NOT attempt to clean until both oven displays no longer read “Cooling Down.”
Step 2: Remove and Clean the Wire Racks (Top and Bottom Oven)
WARNING: Be sure the oven interior is cool before you remove the wire rack.
- Wash, rinse, and sanitize the wire racks.
Step 3: Remove and Clean the Grease Filters (Top and Bottom Oven)
- Lift the grease filter by the handle and pull forward.
- Wash and gently rinse the grease filters with hot water.
WARNING: DO NOT scrub the grease filter or use a water jet when cleaning.
Step 4: Clean the Cook Chambers (Top and Bottom Oven)
- Use a food vacuum or damp towel to remove food particles from the cook chambers.
- Spray oven cleaner onto the top, bottom, and sides of the oven interiors.
CAUTION: DO NOT spray Oven Cleaner into the holes on the back oven walls or
directly onto the cook chamber lamps. Doing so can damage critical oven components,
resulting in a non-warranty service call.
- For stubborn stains, spray Oven Cleaner and allow it to penetrate for 5 minutes.
- Clean the oven interiors with a nylon scrub pad.
- Wipe the cook chambers with a clean damp towel, and then a dry towel.
Step 5: Clean the Oven Doors (Top and Bottom Oven)
- Clean the metal portion of the oven doors with Oven Cleaner and a nylon scrub pad.
- Gently clean the glass windows with Oven Cleaner and a cleaning towel.
CAUTION: DO NOT use abrasive cleaning supplies (e.g. steel wool) when cleaning the
glass windows. Doing so may scratch the windows.
CAUTION: DO NOT apply excessive force when cleaning the glass windows. Breakage
will result in a non-warranty service call.
- Wipe the doors and windows with a clean, damp towel and then a dry towel.
CAUTION: DO NOT scrub or attempt to clean the oven door gasket (Figure Step 5.2).
Doing so may cause the oven doors to mis-align, resulting in a non-warranty service call.
Continued on Page 6...
Bottom Oven
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Step 2
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6OVEN MAINTENANCE
Step 6: Apply Oven Guard (Top and Bottom Oven)
- Spray Oven Guard onto a clean towel.
- Wipe the interior walls and the inside of the oven doors.
CAUTION: DO NOT spray Oven Guard into the holes on the back oven walls or directly
onto the cook chamber lamps. Doing so can damage critical oven components, resulting in a
non-warranty service call.
Step 7: Reinstall the Grease Filters and Wire Racks (Top and Bottom Oven)
- There are notches on the rear right and left sides of the wire rack which fit over the pins
on the sides of the cook chamber. The wire rack must be installed correctly to ensure proper
oven operation.
Step 8: Clean the Air Filter
CAUTION: TurboChef does not recognize blocked air vents as a warrantable claim. The
filter must be cleaned regularly or replaced if damaged. During oven operation, the filter
must remain in place at all times.
- Remove the air filter from the back of the oven.
- Rinse the air filter with hot water. DO NOT scrub the filter.
- Allow the air filter to dry completely.
- Reinstall the air filter.
CAUTION: DO NOT operate the oven without the filter in place.
Step 9: Clean the Oven Exterior
- Wipe the oven exterior with a clean, damp towel.
CAUTION: DO NOT spray chemicals into any openings, such as the louvers on the side
or rear panels. Doing so can damage critical oven components, resulting in a non-warranty
service call.
- Wipe the oven exterior with a clean, dry towel.
Step 8
Step 9
Step 6
Step 7