Twin-Star International 35HF500GRA- BLK User manual

ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: email: par[email protected]
in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: Correo electrónico: par[email protected]
Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203
STOP STOP
PARE PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : courriel : par[email protected]
pour le service en anglais, composez le 866-661-1218
pour le service en espagnol, composez le 866-661-1218
pour le service en français, composez le 866-374-9203
ARRET ARRET
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION Á L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION Á L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
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CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE USING THIS APPLIANCE.
WARNING!!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING
PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS
AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
WALL HANGING ELECTRIC FIREPLACE
HOMEOWNERS OPERATING MANUAL
MODELS: 35HF500GRA- ESP
35HF500GRA- BLK
V E N T F R E E F I REPLAC E W I T H H E A T E R
Thank you and congratulations on your purchase of a Twin-Star International, Inc.
(Twin-Star) fireplace. Please read the Operating Instructions before using this
appliance.
IMPORTANT: Read all instructions and warnings carefully before using this appliance.
Failure to follow these instructions may result in a possible electric shock, fire hazard
and/or injury and will void the warranty.
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E-Mail: [email protected]
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218
For Customer Service:
35HF500GRA- OAK
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SAVE THESE
INSTRUCTIONS
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1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided,
use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not
cover the heater. It can not be used in a wardrobe.
3. CAUTION: Whenever the heater is left operating
and unattended, extreme caution is necessary if
children or invalids are nearby.
4. The appliance is not to be used by children or
persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or
instruction.
5. Children being supervised not to play with the
appliance.
6. If possible, always unplug this appliance when
not in use.
7. Do not operate any heater with a damaged cord or
plug or after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out
by a qualified service person.
10. Under no circumstances should this fireplace
be modified. Parts having to be removed for
servicing must be replaced prior to operating this
fireplace again.
11. Do not use outdoors.
12. This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a
bathtub or other water container.
13. Do not run cord under carpeting. Do not cover
cord with throw rugs, runners or the like. Arrange
cord away from traffic areas and where it will not
be tripped over.
14. To disconnect this appliance, turn controls to the
off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code or for U.S.A. installations,
follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
17. There is a thermostat limiter inside the heater.
When the inner temperature over-heats or abnormal
heating occurs, the thermostat protective device will
cut-off the power supply to avoid damage to the
fireplace or risk of fire.
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons including the following:
18. The heaters must not be located immediately
below a socket-outlet.
19. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
20. To prevent a possible fire, do not block air intakes
or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become
blocked.
21. This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint
or flammable liquids are used or stored. This
fireplace should not be used as a drying rack for
clothing. Christmas stockings or decorations should
not be hung in the area of it.
22. Use this appliance only as described in the
manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or
injury to persons.
23. Avoid the use of an extension cord because the
extension cord may overheat and cause risk of
fire. However, if you have to use an extension
cord, the cord must be No.14 AWG minimum size
and rated not less than 1875 Watts. The extension
cord must be a three wire cord with grounding type
plug and cord connection. The extension cord shall
not be more than 20 feet (6 m) in length.
24. See directions in Figure 1.
This heater is for use with 120 Volt outlet. The cord has
a plug as shown in Fgure 1. See Figure 1 for grounding
instructions. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding plug extending from
the adapter must be connected to a permanet ground
such as a properly grounded outlet box. The adapter
should not be used if a three-slot grounded receptacle
is available.
Figure 1
GROUNDING PIN
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
B
A
C
GROUNDING PIN
D
ADAPTER
GROUNDING
MEANS
IMPORTANT INSTRUCTIONS
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INSTALATION INSTRUCTION
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TOOL REQUIRED
Magnetic Phillips Screw Driver
Rotary Hammer / Electric Drill
Unpacking the Electric Fireplace
WARNING! Do NOT use this Electric Fireplace if any part has been
under water. Immediately call a qualified service technician to inspect
and to replace any part of the electrical system if necessary. Keep plastic
wrapping away from children.
Open the packaging carefully and remove the foam.
Remove and discard the plastic bag.
Be responsible when handling the packing materials.
Keep the original packaging for future transport and/or storage.
Check all accessories are got before you keep the packing.
LOCATING YOUR ELECTRIC FIREPLACE
WARNING ! Keep drapery and other furnishings at least 3ft /0.9m from the front and sides of the electric fireplace.
Clearance to Combustibles
Sides …………………………….……. 2 in. ( 50 mm )
Floor … …………………………... 11 3/4 in. ( 300 mm )
Top …………………………….……… 0 in. ( 0 mm )
Back …… ………………………….…...0 in. ( 0 mm )
Fig. 2
INSTALL YOUR FIREPLACE ( Fig. 2) :
Open the box and take out the wall mounting bracket.
Choose a solid and plain wall and then put the bracket on the position where you want to install the fireplace. Mark the 4
holes by a pen from the holes on the bracket. (Fig. 3)
Fig. 3
Your new electric fireplace may be installed virtually anywhere in your home. However, when choosing a location ensure that the
general instructions are followed. For best results, install out of direct sunlight. Power supply service must be either completed or
placed within the electric fireplace prior to finishing to avoid reconstruction.
HEAT OUTLET HEAT OUTLET
CABLE
CABLE
CAUTION: Set the cable always as below picture.
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INSTALLATION INSTRUCTION
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Fig. 4
Fig. 5
Fig. 7
Fig. 8


Fix the bracket by 4pcs Φ 5 X 38mm screws. ( Fig. 5).
Hang the fireplace on the hooks at bottomand push the fireplace into the bracket and then fix it by 2pcs M5 × 8 screws.
(Fig.6)
Locate the pebbles on the fuel bed. (Fig. 7)
Install the fireplace front as picture. (Fig. 8)
Fig. 6
Fig. 9
Lock the pothook at the top with 2 screws ST 4 X 10mm. (Fig.9)
Note: To avoid the front door flame drop down to hurt person, pleas lock tight the pothook screws.
Take away the bracket and then drill 4pcs Φ 8mm,40mm deep holes on the wall. Put the plastic wall plug in to the hole.(Fig.4 )
If the wall is solid wood, drill 4pcs Φ 3.8 mm, 40mm deep holes on the wood and no needed of the plastic wall plug.
Note: When install the fireplace to the solid wood wall, please choose 16 Inches in length between the 2 holes. Ensure
locked to the stud of the solid wood wall.
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FIREPLACE LOCATION
When choosing a location for your new fireplace,
ensure that the general instructions are followed.
Also, for best effect, install the fireplace out of
direct sunlight.
Cold climate installation recommen-
dation: when installing this unit
against a non-insulated exterior wall
or chase, it is mandatory that the
outer walls be insulated to conform
to applicable insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a properly
grounded outlet is required. Preferably, the fireplace
will be on a dedicated circuit as other appliances on
the same circuit may cause the circuit breaker to trip
or the fuse to blow when the heater is in operation.
The unit comes standard with 6 feet (1.8 m) three
wire cord, exiting from the rear of the fireplace.
Plan the installation to avoid the use of an extension
cord. If an extension cord must be
used, it must be a minimum 14 AWG ; three wires
with grounding type plug connector and rated
not less than 1875 Watts. The cord shall not be
more than 20 feet (6 m) in length.
ELECTRICAL SPECIFICATIONS
Voltage: 120VAC, 60Hz
Amps: 12.5 Amps
Watts: 1500 Watts
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture and other
combustibles at least 3 feet (0.9 m) from the front of the
heater and away from the sides.
CLEANING TRIM
Clean the metal trim using a soft cloth, slightly
dampened with citrus oil based product and buff with
a clean soft cloth. DO NOT use brass polish or
household cleaners as these products will damage
the metal trim. Citrus oil based products can be
obtained at supermarkets or hardware stores.
MAINTENANCE
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
MAINTENANCE
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.
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OPERATINGINSTRUCTIONS-CONTROL FUNCTIONS
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This appliance can be operated by both remote control and manual button. Once the unit has been properly
connected to an earthed electrical outlet, turn on the main power switch located on the left hand side of the appliance.
A beep should be heard when the power is first applied.
CAUTION ! The unit’s power cord must be connected to a properly grounded and protected 120V outlet.
Always use ground fault protection where required by the electrical code.
WARNING! Do not operate the unit if it is damaged or has malfunctioned. If you suspect the unit is damaged,
please call a qualified service technician to inspect and to replace any part of the electrical system
if necessary
NOTE ! To use both remote and manual function. As the main power switch must be in “ ON” position.
NOTE! The manual button on the fireplace unit is not provide you with all function control, and its propose is
to control some basic function when you lose the remote handset. Please use the remote handset to carry out all functions.
Fig. 10
Flame Button
Press once HEATER button left hand heater on. (Pilot lights illuminated ●○).
.
Fig. 11
Main Power Switch
Main Power
Switch
The POWER switch supplies power to all of the functions of the fireplace. This switch must be in the “ON” position
for any of the functions including the remote to work.
There are 4 levels you can cycle through including the OFF setting.
Press again turns left hand heater off and right hand heater on. (Pilot lights illuminated ○●).
Press third time turns left and right hand heater on at the same time. ( Pilot lights illuminated ●●)
Press fourth time turns left and right hand heater off. ( Pilot lights illuminated ○○).
Control panel can be accessed at upper-right side of the fireplace. (Fig. 10 )
TO ACCESS CONTROL PANEL
Operating by Manual Button
By pressing the FLAME button the unit will cycle through eight flame and backlight effect. If you need more flame.
and backlight effects, please use the remote handset.
Heater Button
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Fig. 12
REMOTE CONTROL FUNCTIONS
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REMOTE CONTROL FEATURES WORK SEAMLESSLY WITH CONTROL PANEL FUNCTIONS
5 BUTTONS REMOTE
Models : 35HF500GRA -ESP /BLK/ OAK
POWER
HEATER
FLAME
NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.
NOTE: The fireplace Main Power Switch must be
switched ON in order for the Remote Control to function.
The Power button will put the fireplace in a standby
mode. This will turn off all functions at once but
will hold the settings in memory. Except Heater function,
by pressing the button again the unit will turn on at the
same settings.
The fireplace has four flame effects, by pressing the
FLAME button the unit will cycle through each effect.
NOTE: This remote control uses 1 CR2032 Lithium lon button cell battery (Included). Never dispose of
batteries in fire, except under conditions of controlled incineration. (Failure to observe this precaution may
result in an explosion.)
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to
operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
BACK LIGHT
The fireplace has five back light effects, by pressing the
backlight button the unit will cycle throught each effect
it including OFF setting.
SPEED
Press SPEED button, the flame speed will be changed.
Total 3 speed levels.
Press once turns left hand heater on. (Pilot lights
Press again turns left hand heater off and right hand
.heater on. (Pilot lights illuminated
○●)
Press third time turns left and righthand heater on. (Pilot lights illuminated
●●)
Press fourth time turns left and right hand heater off. (Pilot lights illuminated ○○ )
illuminated ●○)
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TROUBLE &SHOOTING GUIDE
SOLUTION
PROBLEM
1. No power.
2. Main power switch is in “ON” position.but no
flame effect.
3. Have flame effect , but heater does not blow
warm air.
4. Heater doesn’t work, but Power and Heater
switches are at the “ON” position.
1a. Check that unit is plugged into a standard 120V outlet.
1b. Check that Main Power Switch is in “ON” position.
3a. Try to turn on/off HEATER button several times to make sure
it is at “ON” position, and the indicator light should light up at the
same time
4a.Turn all switches to the “OFF” position and unplug the unit from
the wall outlet for 5 minutes. After 5 minutes plug the unit hack
into wall outlet, and turn on as normal. To see if it working as
normal. If not, call the customer service.
2a. Open the front panel and place to a safe position, and check if the
flame blower was running.
PARTS LIST
Left Heater/Blower Assembly
Right Heater/Blower Assembly
Flame Blower Assembly
Main Power Switch
Main Control PCBA
Right Backlight PCBA
Left Backlight PCBA
Control Panel Circuit Board
Remote Control- 5 Buttons
35HF500GRA-ESP 35HF500GRA-BLK 35HF500GRA-OAKPart Name
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BASIC WARRANTY
IF WARRANTY SERVICE IS NEEDED
1 YEAR LIMITED WARRANTY
Twin-Star ™ Electric Fireplace Models
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
© 2009, Twin-Star International, Inc.
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Twin-Star International, Inc. (hereinafter referred to
collectively as the (“Company”) warrants that your
new Twin-Star Electric Fireplace is free from
manufacturing and material defects for a period of
one year from date of purchase, subject to the
following conditions and limitations.
1. This electric fireplace must be installed and
operated at all times in accordance with the
installation and operating instructions furnished
with the product. Any unauthorized repair, alteration,
willful abuse, accident, or misuse of the product
shall nullify this warranty.
2. This warranty is non-transferable, and is made to
the original owner, provided that the purchase was
made through an authorized supplier of the company.
3. The warranty is limited to the repair or replacement
of part(s) found to be defective in material or
workmanship, provided that such part(s) have been
subjected to normal conditions of use and service,
after said defect is confirmed by the Company’s
inspection.
4. The Company may, at its discretion, fully discharge
all obligations with respect to this warranty by
refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation,
or other related costs/expenses arising from defective
part(s), repair, replacement, or otherwise of same,
will not be covered by this warranty, nor shall the
Company assume responsibility for same.
6. The owner/user assumes all other risks, if any,
including the risk of any direct, indirect or
consequential loss or damage arising out of the
use, or inability to use the product, except as
provided by law.
7. All other warranties – expressed of implied –
with respect to the product, its components and
accessories, or any obligations/liabilities on the
part of the Company are hereby expressly excluded.
8. The Company neither assumes, nor authorizes any
third party to assume, on its behalf, any other
liabilities with respect to the sale of the Twin-Star
product.
9. The warranties as outlined within this document
do not apply to non Twin-Star accessories used in
conjunction with the installation of this product.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of
dampness or condensation.
b. Any unauthorized alteration, willful abuse,
accident, or misuse of the product.
c. You do not have the original receipt of purchase.
For update and revisions to this manual
please see our website
www.twinstarhome.com/instructions
U.S.A.
Contact the company, at [email protected],
or call 866-661-1218 in English, 866-374-9203 in
French, 866-661-1218 in Spanish.Make sure you have
your warranty, your sales receipt, location of purchase
and the model/serialnumber of your Twin-Star products.
For Customer Service:
E-mail: [e-mail]
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218
10. This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
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