Twin-Star International ClassicFlame 42II042FGT User manual

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A6063 1
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MODEL / MODELO/ MODÈLE:
42II042FGT
1-866-661-1218
Français P.24
Español P.13
A Twin-Star International Br and
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Hecho en China • Fabriqué en China

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SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1 Do not
use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
18. is heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm ashes immediately
turn the heater o and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS

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1. Remove the product identication sticker from the front of the insert.
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
Attach Product Identication Sticker Here
Product Identication
Sticker
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WAT T S 1500 Watts
GETTING STARTED
PRODUCT SPECIFICATIONS
Model / Modèle / Modelo: 42II042FGT
SN #: AB-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!

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PACKING CONTENT
Part Description Quantity
EA Fireplace Insert 1
EB Front Frame 1
EC Emberbed with logset 1
ED Fireglass Varies
EF Remote Control 1

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1. Locate and rotate the 2 screws in a counter-clockwise direction to loosen the glass from
the replace.
2. Remove front glass frame from the replace.
INSTALLATION INSTRUCTIONS
3. Place logset or reglass as desired. Reinstall the glass frame turning the corner screws in a
clockwise direction.
1
2
3

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OPERATION INSTRUCTIONS
e heater can be operated by either the remote control or the control panel.

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OPERATION INSTRUCTIONS
FUNCTION
FLAME
e replace contains three infrared quartz heating elements.
e thermostat setting range is 62°F - 82°F or 17°C - 27°C or
continously ON or OFF (00).
e thermostat is adjustable by 2°F or 1°C increments.
e up and down buttons“” will increase / decrase
temperature setting.
To change between °F and °C press and hold the HEATER
button on the control panel for 3 seconds.
Pressing the timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
9H and OFF (00).
HEATER
TIMER
ICON DESCRIPTION
FLAME SPEED
ere are 5 unique 3D ame colors that can be selected.
1: Spectrare
2: Sapphire
3: Amethyst
4: Campre
5: Midnight Fire
AU: Auto Cycle which will automatically fade in and fade out
a new color ame eect periodically.
Aer 3 seconds without control input, the display will exit
the LED cabinet light setting and show the replace ame
setting.
FLAME INTENSITY
Each 3D ame color option has speed options available.
Setting S1 is slowest ranging up to setting S5 which is the
fastest.
Each 3D ame color option has 5 intensity options available.
LIGHT Pressing the light button on the remote control will cycle the
LED cabinet lights through the dierent brightness
settings; 1, 2, 3, 4 and OFF. Settings 1-4 will decrease the
LED brightness.

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OPERATION INSTRUCTIONS
is product is equipped with a safer Plug; an advanced safety device that
helps detect electrical res caused from faulty outlets.
Overloading of outlet, adapters and surge protectors may cause overheating,
damage, and increase risk of res. Safer Plug continuously monitors the tem-
perature in the plug and outlet and will turn o the heater to prevent unsafe
outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will show an
“ ”message on the screen. If this occurs the Safer Plug has prevented a
potentially unsafe condition.
To reset the device if this occurs, rst allow the plug to cool down. Once the
plug has cooled down, unplug the device and wait 5 seconds, then plug back
in and continue to use normally.
If the Safer Plug continues to activate your outlet may be faulty. Check your
heater cord and plug connections. Faulty wall outlet connections or loose
plugs can cause the outlet or plug to overheat. Be sure the plug ts tight in the
outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualied electrician
check and/or replace the faulty outlet(s).
is product is equipped with a Safer Sensor; an advanced safety device that
helps prevent heaters from being accidently covered or blocked causing a
potentially unsafe condition.
e SAFER SENSOR detects if an object is too close to the front of the heater
potentially obstructing the air outlet. If blocked, the control panel will ash
“ ” icon and the heater will be turned o. Once the object has been
moved and aer user presses the power button, “ ” will disappear and the
unit will be back on the previous setting with the heat on.
SAFER PLUG
SAFER SENSOR

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TROUBLESHOOTING
Problem Root Cause Corrective Action
Display shows “ ” e thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Display shows “ ” e thermostat sensor is
broken. Contact customer service for a replacement thermostat sensor.
Display shows “ ” Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of
overheating, if the problem persist discontinue use of the heater and
contact customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or replace the faulty outlet(s).
Display shows “ ” e heater air outlet is
blocked. Verify there is a 3 foot clear space in front of the heater air outlet.
Heater does not blow
warm air. Cool down cycle. Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
No power, logs do not
glow. No power to the unit Check that unit is plugged into a standard 120V outlet. Press power button several times, make sure power is set at “ON”position.
Logs glow, but no
ame eect. Flame eect turned o Press ame button several times.
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame eect works but
heater function does
not and the emberbed
ashes when the heater
button is pressed.
e heater is disabled.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will ash multiple
times.
Remote Control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Distance Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.

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Note, the scale and size of your parts may be dierent depending on your exact model.
REPLACEMENT PARTS
CARE AND MAINTENANCE
Part Part Name Part Number
1 Remote Control P156
2 Front Flame Circuit Board Y16-S210-P40F
3 Front Flame Generator Drive Motor P10-6-Q
4Ember with Logset Y17-S220-P02
5Back Flame Circuit Board Y16-S210-P40B
6Back Flame Generator Drive Motor P10-6-Q
7DC-Jack Y17-C92-DCJ
8 ermostat Sensor INS-NTC
9Blower/ Heater assembly Y17-C92-P01
10 Main Circuit Board Y17-C92-P15
11 Control Panel Circuit Board Y17-C92-P32
12 Front Panel with Frame Y17-S220-P27
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products
can be obtained at supermarkets or hardware stores.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.