Twin-Star International duraflame DFI-3108-01 User manual

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Distributed by • Distribuido por • Distribué par • Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
Warning: This is an unvented, electric appliance.
DO NOT attempt to burn wood or manufactured
relogs in or on this appliance or grate.
Advertencia: Este es un aparato eléctrico sin
ventilación. NO intente quemar leños fabricados ni
madera dentro o sobre este aparato o su parrilla.
Avertissement : Il s’agit d’un appareil électrique
non ventilé. NE PAS tenter de faire brûler du bois
ou des bûches fabriquées dans l’appareil ou sur
la grille.
MODEL/ MODELE/ MODELO:
DFI-3108-01, DFI-3108-02, DFI-3108-03,
DFI-3108-04, DFI-3108-05

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IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the
front of this appliance. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged in
any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid
a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or damage
the appliance.
13. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
14.is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used
or stored. is stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung
in the area of it.
15.Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric shock
or injury to persons.
16.Connect to properly grounded outlets only, See Fig.1.is heater is for use on 120 volts. Do not use a 2 prong adapters. Always plug
heaters directly into a wall outlet/receptacle.Never use with an extension cord or relocatable power tap (power strip).
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS

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GETTING STARTED
1. e serial number is located on the back of the stove, the serial number is necessary for product
warranty registration and customer service.
2. Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL
NUMBER: DFI-3108-01 or DFI-3108-02 or DFI-3108-03 or DFI-3108-04 or DFI-3108-05. If you are
unable to complete registration save your proof of purchase for warranty purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS (max.) 1500 Watts
SEE OWNERS MANUAL FOR SERVICE DETAILS
WARNING:
DISCONNECT POWER BEFORE CLEANING OR SERVICING
CAUTION:
HIGH TEMPERATURE, RISK OF FIRE, KEEP ELECTRICAL CORDS, DRAPERY,
FURNISHINGS AND OTHER COMBUSTIBLES AT LEAST 3 FEET(0.9M) FROM
THE FRONT OF THE HEATER AND AWAY FROM THE SIDE AND THE REAR.
CAUTION: RISK OF ELECTRICAL SHOCK
DO NOT OPEN NO USER
SERVICEABLE PARTS INSIDE
([phone]
www.tsicustomerservice.com
SN #:AB-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
ELECTRIC FIREPLACE
DFI-3108-01
VOLTS WATTS H Z
120V ~ 1500 60
Twin-Star International, Inc.
www.twinstarhome.com
Made In China
220391
Back of the Stove
Serial Number
Model Number

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INSTALLATION INSTRUCTIONS
Tools Required for Assembly
Leg Assembly
123
Align the 2 mounting tabs into the
bracket.
Slide the legs outward to lock in
place. When locked in position
the screw hole from step 3 will be
aligned.
Fasten the legs to the base using the
included screws,1 per leg
Phillips Head Screwdriver
CARE AND MAINTENANCE
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based
products can be obtained at supermarkets or hardware stores.
• Periodic cleaning/vacuuming of the lter is recommended.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to
reduce the risk of re, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical
shock or personal injury.

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OPERATION INSTRUCTIONS
Control Panel Location
Control Panel
NOTE: Please operate the remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.

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OPERATION INSTRUCTIONS
Function
POWER e Power button supplies power to all of the functions of
the stove and will illuminate the ame eect. is switch
must be lit for any of the functions to work.
Use +or -to increase or decrease the ame brightness levels.
Our stove consists of a infrared type heater. e HEATER
button turns the heater ON and OFF. is button will be lit
when the heater function is activated.
FLAME
HEATER
Icon Description

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BULB REPLACEMENT
Clear, 40-watt, E12 socket base light bulb
(candelabra base, B bulb).
Unplug the stove. Remove the screws holding the
stove back panel in place. Remove the back panel to
access the light bulb.
Pinch the spring clip to loosen the spindle, and
gently turn and pull the rubber gromet out of the
spinner motor sha. Remove the spindle and set
aside.
Remove light bulb and replace. Reverse steps 2
and 1; Replace spindle and re-install stove back
panel into position; be careful to not overtighten the
screws.
REMOVE
Tools Required for Assembly
Phillips Head Screwdriver
1
2
3

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TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
1. No power, buttons
do not light up.
1. Power cord was not plugged into
the outlet.
1. Check that unit is plugged directly into a standard
120 volt outlet.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or buttons.
2b. Improper operation.
2c. Defective button
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Replace button
3. Flames are not
moving
3a. Defective spinner motor
3b. Spinner detached from
the motor
3a. Replace spinner motor
3b. Remove the back panel and check to see if “spinner” is correctly
mounted to the motor.
4. Flames are not
visible
4a. Burnt out light bulb 4a. Replace 40 watt candelabra bulb
5. Flames are not
bright
5a. Normal operation
5b. Defective dimmer button
5a. Turn brightness dimmer knob until desired brightness is achieved.
5b. Replace dimmer button
6. Heater is not
turning o
6a. Defective ermostat Button 6. Replace ermostat Button
7. Heater is not
turning on
7a. Improper operation
7b. Defective heater blower motor
7a. Manually press main power button on front of unit.
7b. Replace heater blower motor.
8. Not producing
enough heat
8a. power strip/surge protector/
extension cord being used
8b. Location of unit
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
9. Unit blows cool or
cold air
9. Defective heater blower motor 9. Replace heater blower motor
10. Noise with
heater on
10a. Dirty heater blower motor
10b. Defective heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11. Noise with ames
on and heater o
11a. Defective ame generator
drive motor.
11b. Dented back panel
11c. Warped spinner sha
11a. Replace ame generator drive motor.
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Power cord gets
warm
12. Normal operation 12. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
13. Is it safe to place
unit on carpet?
13. Product Inquriy 13. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet away from front and sides of the unit.
14. How many square
feet will my unit
warm up?
14. Product Inquriy 14. Provides supplemental heat up to 1000 square feet
15. Heater doesn’t work,
but Power and
Heater buttons
are in the “ON”
position and
thermostat is set on
the highest level.
15. e thermal protector has
tripped.
15. Turn all buttons to the “OFF” position and unplug the unit from the wall
outlet for 5 minutes. Aer 5 minutes, plug the unit back into wall outlet
and operate as normal.

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EXPLODED VIEW
Note, the scale and size of your parts may be dierent depending on your exact model
Part Part Name Part Number
1Control Panel Y15-S168-P32
2Legs SL-3108-BLK
3Heater/Blower Assembly Y15-S168-01
4Main PCBA Y15-S168-P15
5 Flame Generator/Spinner Y15-S168-P11
6Flame Generator Drive Motor P10-Q
7Emberbed Y15-S168-P02
8Remote control P130
12 3
4
5
6
78

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FCC/IC INFORMATION
BATTERY REPLACEMENT
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could void
user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of
the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a residential installa-
tion. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harm-
ful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation. Modications not approved by the party responsible for compliance could
void user’s authority to operate the equipment.
is Class B digital apparatus complies with Canadian ICES-003.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
CAUTION:
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Ensure the batteries are installed correctly with regard to polarity (+ and -).
• Remove batteries from equipment which is not to be used for an extended period of time.
• Remove used batteries promptly.
Caution: Do not ingest batteries.
Non-rechargeable batteries are not to be recharged.
Batteries are to be inserted with the correct polarity.
Exhausted batteries are to be removed from the product.

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1-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one
year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-888-674-7517
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our
Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with
assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase