TwinStar SH-DH-15-TS User manual

INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service:
www.twinstarhome.com
in English Call: 866-661-1218
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU
APPELEZ LE SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle:
www.twinstarhome.com
pour le service en français: 866-661-1219
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS, ENVÍE UN
MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER ESTE
PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente:
www.twinstarhome.com
Línea para llamadas en español: 866-661-1219
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1500W Ceramic Heater
Homeowners Operating Manual
Model # : SH-DH-15-TS
E-1
CONSUMER SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USE.
FOR HOUSEHOLD USE ONLY.
WARNING
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY, AN
ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE,
PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND
LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
CONSUMER SAFETY INFORMATION
Whenever used, the following items identify safety and property damage messages
and designate a level of hazard seriousness.
- This is the safety alert symbol. It alerts you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER - Indicates an imminently hazardous situation, which, if not avoided, will
result in death or serious injury. Usage of this signal word is limited to the most
extreme situations.
WARNING - Indicates a potentially hazardous situation, which, if not avoided, could
result in death or serious injury.
CAUTION - Indicates a potentially hazardous situation, which, if not avoided, may
result in minor/moderate injury or product/property damage. It also alerts against
unsafe practices.
NOTICE - Addresses practices not related to personal injury, such as product and/or
property damage.
Made in China
Printed in China
©2012,Twin-Star International,Inc.
WARNING: THIS IS AN UNVENTED,
ELECTRIC APPLIANCE. DO NOT
ATTEMPT TO BURN WOOD OR
MANUFACTURED FIRELOGS IN OR
ON THIS APPLIANCE OR GRATE.
www.twinstarhome.com
In English Call: 866-661-1218
For Customer Service:

E-2
IMPORTANT INSTRUCTIONS
PLEASE READ AND SAVE THESE IMPORTANT SAFETY INSTRUCTIONS When
using electrical appliances, basic precautions should always be followed to reduce the
risk of re, electric shock, and injury to persons, including the following:
1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. If provided, use handles when moving this heater. Keep combustible
materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3
feet (0.9m) from the heater.
3. Extreme caution is necessary when any heater is used near children, pets or the
disabled.
NEVER leave heater unattended while operating.
4. Use your heater only in dry environments. This heater is not intended for use in
bathrooms, laundry areas and similar indoor locations. Never locate heater where
it may fall into bathtub or other water container. Do not use your heater outdoors. Do
not use near sinks, swimming pools, or other damp areas such as ooded
basements, garages, etc. or anyplace where the heater could come in contact with
water.
5. A heater has hot and arcing or sparking parts inside. Do not use it in the areas
where gasoline, paint, or ammable liquids are used or stored.
6. To disconnect heater, rst turn controls to off, then remove plug from outlet.
7. Always unplug heater by removing the plug end from the outlet when not in use.
Never unplug by pulling on the cord as this can damage the power cord.
8. Do not operate any heater with a damaged cord or plug or after the heater
malfunctions, has been dropped or damaged in any manner. Return heater to
authorized service facility for examination, electrical or mechanical adjustment,or
repair.
9. Avoid the use of an extension cord because the extension cord may overheat and
cause a risk of re. However, if you have to use an extension cord, the cord shall be
No. 14 AWG minimum size and rated not less than 1875 watts. When using an
extension cord, you must fully insert the plug into the extension cord. Do not use
the extension cord if the plug cannot be properly connected.
10.Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or
similar coverings. Arrange cord away from trafc area and where it will not be
tripped over.
11.It is normal for the plug to feel warm to the touch; however, a loose t between the
AC outlet (receptacle) and plug may cause overheating and distortion of the plug.
Contact a qualied electrician to replace loose or worn outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as
this may cause an electric shock or re, or damage the heater.
13.To prevent a possible re, do not block air intakes or exhaust in any manner. Do not
use on soft surfaces, like a bed, where openings may become blocked.
14. Do not operate heater with any safety guards removed.
15. Use this heater only as described in this manual. Any other use not recommended
by the manufacturer may cause re, electric shock, or injury to persons.

E-3
16. This heater draws 12.5 amps during operation. To prevent overloading a circuit, do
not plug the heater into a circuit that already has other appliances working.
17. The output of this heater may vary and its temperature may become intense
enough
to burn exposed skin. Use of this heater is not recommended for persons with
reduced sensitivity to heat or an inability to react to avoid burns.
WARNING:REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT USE
THIS HEATER WITH ANY SOLID STATE SPEED CONTROL DEVICES.
WARNING: This product is equipped with a polarized plug (one blade is wider than
the other blade). To reduce the risk of electrical shock, this plug will t into a polarized
outlet only one way. This is a safety feature. If you are unable to insert the plug
into the electrical outlet, try reversing the plug. If the plug still does not t, contact a
qualied electrician. Avoid the use of an extension cord because the extension cord
may overheat and cause risk of re. Always plug heaters directly into a wall outlet/
SAVE THESE INSTRUCTIONS
Figure A
PRODUCT SPECIFICATION
Voltage Frequency Wattage (Max) Max. Amperage
120 V~ 60 Hz 1500W 12.5 A
Note: Tolerances on all specication: +5%, -10%

PLEASE READ BEFORE OPERATING
PRE-OPERATING INSTRUCTIONS
1.Carefully remove your heater from box. (Please SAVE the Box for off season storage).
2.Make sure the heater is switched OFF before plugging the heater into the outlet. Connect
to properly grounded outlets only. Note: The power cord has a polarized plug (with one
blade wider than the other) that will only t in a polarized outlet one way. If it does not
insert easily try reversing the plug. If it still does not t contact your electrician to replace
your outlet. DO NOT defeat the safety purpose of the polarized plug.
3.Place heater only on a rm level surface, free from obstructions and at least 3 ft. away
from any wall or other objects such as curtains, plants, etc.
4. Avoid overloading your circuit by not using other high wattage appliances in the same
outlet.
HOW TO USE YOUR HEATER
1.Completely uncoil the cord and plug heater directly into a 110~120 Volt grounded AC wall
outlet. Be sure the plug ts tightly. A loose t will cause overheating and damage the plug.
Plug and cord may feel warm during normal usage. Avoid extension cords. (See # 9 above)
2.Choose your Power Setting:
High, Low, Fan or OFF. Use the HIGH setting to warm the room quickly.
After your comfort level has been achieved you may want to switch to the LOW setting to
conserve electricity.
3.Thermostat: Turn to highest setting (clockwise) until desired room temperature is reached.
Slowly rotate the knob counter-clockwise until the heater cycles OFF. At this SET POINT
the heater will cycle ON and OFF to maintain this comfort level.
FAN ONLY
1.Simply turn the control knob to the FAN setting to enjoy the gentle breeze.
CAUTION
Use this heater only as described in this manual. Any other use not recommended by the
manufacturer may cause FIRE, ELECTRIC SHOCK or injury to persons.
IMPORTANT SAFETY FEATURES
• The safety pilot light marked POWER is illuminated when the control is turned to FAN,
HIGH or LOW.
• This heater is equipped with an AUTOMATIC OVERHEAT SAFETY DEVICE that will turn
off the power to the heating element should the internal temperature of the heater exceed
normal levels. If this should happen the heating element will turn off, but the fan will
continue to run to help cool the heater. Should this condition occur immediately remove
any obstructions and set the heater on a level surface. When the temperature returns to
normal levels power to the heating element will be restored and the theater should function
normally.
• This heater is equipped with a safety tip-over switch which automatically shuts off the
heating element if the heater is not in the upright position. The heater will resume back to
normal when the heater is returned to the upright position.
E-4

Thermostat Knob:
+ Turn the thermostat knob clockwise to increase the thermostat setting
temperature
- Turn the thermostat knob counter-clockwise to decrease the thermostat
setting temperature.
Control knob:
II-High heat 1500W
I-Low heat 7500W
-Fan only mode with no heat
O-Off
Thermostat Knob Control Knob
Thermostat Knob
Control Knob
Power indicator
Figure B
I
I
I
0
Figure C
E-5

E-6
IMPORTANT SAFETY FEATURES
1.The safety pilot light marked POWER is illuminated when the control is turned to
FAN, HIGH or LOW.
2.This heater is equipped with an AUTOMATIC OVERHEAT SAFETY DEVICE that will
turn off the power to the heating element should the internal temperature of the
heater exceed normal levels. If this should happen the heating element will turn off,
but the fan will continue to run to help cool the heater. Should this condition occur
immediately remove any obstructions and set the heater on a level surface. When the
temperature returns to normal levels power to the heating element will be restored and
the theater should function normally.
3.This heater is equipped with a safety tip-over switch which automatically shuts off the
heating element if the heater is not in the upright position. The heater will resume back
to normal when the heater is returned to the upright position.
CARE AND MAINTENANCE
Dust, dirt, pet fur, etc can diminish your heaters performance and can lead to unwanted
odors. For best performance clean your heater frequently, at least once per season.
ALWAYS TURN OFF AND UNPLUG THE HEATER BEFORE CLEANING.
1.Turn Heater OFF, unplug it and wait for the heater to become cool.
2.Use a dry cloth to clean only external surfaces of the heater.
3.A vacuum with soft brush may used to clean louvered areas.
4.Wrap and tie the cord to protect it from damage.
5.Repack the heater in its original carton and store it in dry place.
NEVER attempt to open or service the heater yourself. Doing so may cause damage
or personal injury.
TROUBLESHOOTING
PROBPROBLEMLEM BPOSSIBLE CAUSELE
CAUSE
CORRECTIVE ACTIONOR-
RECTIVE ACTION
Your heater shuts off
unexpectedly or fails to
operate.
1. No electric power.
2. One of the safety features
may have activated to
prevent overheating,
including the tip-over
safety switch.
1. Be sure the power cord
is plugged into a working
electrical outlet.
2.Check your thermostat
setting.
The heater may be off
because it has reached the
desired temperature setting.

E-7
The manufacturer warrants that your new Electric heater is free from manufacturing and
material defects for a period of one year from date of purchase, subject to the following
conditions and limitations.
1. Install and operate this Electric heater in accordance with the installation and
operating instructions furnished with the product at all times. Any unauthorized repair,
alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that
the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in
material or workmanship, provided that such part(s) have been subjected to normal
conditions of use and service, after said defect is conrmed by the manufacturer’s
inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to
this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses
arising from defective part(s), repair, replacement, or otherwise of same, will not be
covered by this warranty, or shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect
or consequential loss or damage arising out of the use, or inability to use the product,
except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its
components and accessories, or any obligations/liabilities on the part of the
manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its
behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories
used in conjunction with the installation of this product.
10. This warranty gives you specic legal rights, and you may also have other rights
which vary from state to state.
This warranty is void if:
a. The heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-866-661-1218,
9 a.m.-5 p.m., EST, Monday-Friday. Make sure you have your warranty, your sales
receipt, location of purchase and the model/serial number of your product.
1-YEAR LIMITED WARRANTY

INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service:
www.twinstarhome.com
in English Call: 866-661-1218
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU
APPELEZ LE SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle:
www.twinstarhome.com
pour le service en français: 866-661-1219
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS, ENVÍE UN
MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER ESTE
PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente:
www.twinstarhome.com
Línea para llamadas en español: 866-661-1219
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