Tyco DSC TL255 User manual
Installation Manual
v3.0
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: This manual contains information on limitations regarding product use and function and information on the limitations
as to liability of the manufacturer.
TL255
INTERNET ALARM COMMUNICATOR
Internet Communicator - North America
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Internet Alarm Communicator Installation Manual
2
Warning: Installer Please Read Carefully
General Information
Communicator Technical Specifications
Features
UL/ULC Installation Requirements
Ratings
Hardware Compatibility
Software Compatibility
Communicator Pre Installation Configuration
Encryption
Communicator Configuration with SCW
Installing CAT 5 Cable (TL255)
Communicator Reset
Establishing a Communication Channel with the SCW Panel.
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Programming Options
System Options
Programming Options
System Test Options [026 - 029]
Communications Reporting Codes
Ethernet Receiver 1 Options
Ethernet Receiver 2 Options
Ethernet Options
Interactive Programming Options
Receiver Diagnostic Testing
System Information (Read Only)
System Reset Defaults
Communicator Troubleshooting
3URJUDPPLQJ:RUNVKHHWV6HFWLRQV
Programming Worksheets
System Options
Programming Options
System Test Options [026 - 029]
System Test Options [026 - 029]
Ethernet Receiver 1 Options
Ethernet Receiver 2 Options
Ethernet Options
System Information (Read Only)
System Reset Defaults
End User Licence Agreement
Limited Warranty
TABLE OF CONTENTS
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Internet Alarm Communicator Installation Manual Warning: Installer Please Read Carefully
3
WARNING: INSTALLER PLEASE READ CAREFULLY
Note to Installers
The Warnings on this page contain vital information. As the only individual in
contact with system users, it is the installer’s responsibility to bring each item in
this Warning to the attention of all users of this system.
System Failures
This system has been carefully designed to be as effective as possible. There are
circumstances, however, involving fire, burglary, or other types of emergencies
where it may not provide protection. Any alarm system of any type may be com-
promised deliberately or may fail to operate as expected for a variety of reasons.
Some, but not all, of the reasons may be:
Access by Intruders
Intruders may enter through an unprotected access point, circumvent a sensing
device, evade detection by moving through an area of insufficient coverage, dis-
connect a warning device, or interfere with or prevent the proper operation of the
system.
Component Failure
Although every effort has been made to make this system as reliable as possible,
the system may fail to function as intended due to the failure of a component.
Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which could include
metal objects placed on or near the radio path or deliberate jamming or other
inadvertent radio signal interference.
Criminal Knowledge
This system contains security features which were known to be effective at the
time of manufacture. It is possible for persons with criminal intent to develop
techniques which reduce the effectiveness of these features. It is important that
your security system be reviewed periodically to ensure that its features remain
effective and that it is updated or replaced if it is found that it does not provide the
protection expected.
Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide several years
of battery life under normal conditions. The expected battery life is a function of
the device environment, usage, and type. Ambient conditions such as high
humidity, high or low temperatures, or large temperature fluctuations may reduce
the expected battery life. While each transmitting device has a low battery moni-
tor which identifies when the batteries need to be replaced, this monitor may fail
to operate as expected. Regular testing and maintenance will keep the system in
good operating condition.
Inadequate Installation
A security system must be installed properly in order to provide adequate protec-
tion. Every installation should be evaluated by a security professional to ensure
that all access points and areas are covered. Locks and latches on windows and
doors must be secure and operate as intended. Windows, doors, walls, ceilings
and other building materials must be of sufficient strength and construction to
provide the level of protection expected. A reevaluation must be done during and
after any construction activity. An evaluation by the fire and/or police department
is highly recommended if this service is available.
Inadequate Testing
Most problems that would prevent an alarm system from operating as intended
can be found by regular testing and maintenance. The complete system should be
tested weekly and immediately after a break-in, an attempted break-in, a fire, a
storm, an earthquake, an accident, or any kind of construction activity inside or
outside the premises. The testing should include all sensing devices, keypads,
consoles, alarm indicating devices, and any other operational devices that are part
of the system.
Insufficient Time
There may be circumstances when the system will operate as intended, yet the
occupants will not be protected from an emergency due to their inability to
respond to the warnings in a timely manner. If the system is remotely monitored,
the response may not occur in time to protect the occupants or their belongings.
Motion Detectors
Motion detectors can only detect motion within the designated areas as shown in
their respective installation instructions. They cannot discriminate between
intruders and intended occupants. Motion detectors do not provide volumetric
area protection. They have multiple beams of detection and motion can only be
detected in unobstructed areas covered by these beams. They cannot detect
motion which occurs behind walls, ceilings, floor, closed doors, glass partitions,
glass doors or windows. Any type of tampering whether intentional or uninten-
tional such as masking, painting, or spraying of any material on the lenses, mir-
rors, windows or any other part of the detection system will impair its proper
operation.
Passive infrared motion detectors operate by sensing changes in temperature.
However their effectiveness can be reduced when the ambient temperature rises
near or above body temperature or if there are intentional or unintentional sources
of heat in or near the detection area. Some of these heat sources could be heaters,
radiators, stoves, barbeques, fireplaces, sunlight, steam vents, lighting and so on.
Power Failure
Control units, intrusion detectors, smoke detectors and many other security
devices require an adequate power supply for proper operation. If a device oper-
ates from batteries, it is possible for the batteries to fail. Even if the batteries have
not failed, they must be charged, in good condition and installed correctly. If a
device operates only by AC power, any interruption, however brief, will render
that device inoperative while it does not have power. Power interruptions of any
length are often accompanied by voltage fluctuations which may damage elec-
tronic equipment such as a security system. After a power interruption has
occurred, immediately conduct a complete system test to ensure that the system
operates as intended.
Security and Insurance
Regardless of its capabilities, an alarm system is not a substitute for property or
life insurance. An alarm system also is not a substitute for property owners, rent-
ers, or other occupants to act prudently to prevent or minimize the harmful effects
of an emergency situation.
Smoke Detectors
Smoke detectors that are a part of this system may not properly alert occupants of
a fire for a number of reasons, some of which follow. The smoke detectors may
have been improperly installed or positioned. Smoke may not be able to reach the
smoke detectors, such as when the fire is in a chimney, walls or roofs, or on the
other side of closed doors. Smoke detectors may not detect smoke from fires on
another level of the residence or building.
Every fire is different in the amount of smoke produced and the rate of burning.
Smoke detectors cannot sense all types of fires equally well. Smoke detectors
may not provide timely warning of fires caused by carelessness or safety hazards
such as smoking in bed, violent explosions, escaping gas, improper storage of
flammable materials, overloaded electrical circuits, children playing with
matches, or arson.
Even if the smoke detector operates as intended, there may be circumstances
when there is insufficient warning to allow all occupants to escape in time to
avoid injury or death.
Telephone Lines
If telephone lines are used to transmit alarms, they may be out of service or busy
for certain periods of time. Also an intruder may cut the telephone line or defeat
its operation by more sophisticated means which may be difficult to detect.
Warning Devices
Warning devices such as sirens, bells, horns, or strobes may not warn people or
waken someone sleeping if there is an intervening wall or door. If warning
devices are located on a different level of the residence or premise, then it is less
likely that the occupants will be alerted or awakened. Audible warning devices
may be interfered with by other noise sources such as stereos, radios, televisions,
air conditioners, other appliances, or passing traffic. Audible warning devices,
however loud, may not be heard by a hearing-impaired person.
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Keypad Data Display Internet Alarm Communicator Installation Manual
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L
Domain Name Service (DNS) programming is not permitted in UL/ULC listed systems.
KEYPAD DATA DISPLAY
•Section-Toggle Options: The number is displayed when Toggle is ON. The number is not displayed when Toggle is OFF. (e.g.,
Toggle Options displays: “[
--
3
--
6
--
]”. Options 3and 6are ON, all others are OFF). Pressing keys 1 through 8 will alternately turn
the Toggle ON and OFF.
•HEX/Decimal Data: Values that are provided with two defaults, separated by a / character, use the format: hexadecimal followed by
decimal equivalent (e.g., Default [0BF5/3061]). Hexadecimal numbers are shown, with all leading zeroes, to the full field length
defined for the number.
ENTERING DATA FROM KEYPAD
To enter data at the keypad, press the number key, from the table below, to select the character that you want. Pressing the number key
repeatedly will scroll through the characters available for that key. Press the [*] key and use
[<] [>] keys to scroll to one of the following
selections: (Press [*] to select the Option.)
•ASCII Entry. Use this mode to enter ASCII characters from the keypad.
•Clear to End. This selection will clear the remainder of the display.
•Clear Display.This selection will completely erase all entries on the display.
•Change Case. Toggles between upper/lower case depending on current selection.
NOTE: The “0” on the keypad is used to delete characters.
ENTERING ASCII CHARACTERS
To enter American Standard Code for Information Interchange (ASCII) characters at the keypad, perform the following:
1. Press [*] and use [<] [>] keys to scroll to “ASCII Entry”.
2. Press [*] to select ASCII entry mode.
3. Use the
[<] [>] keys to scroll to display the ASCII character you want to use and press [*] to accept.
4. Press [*] to exit ASCII character entry mode and return to normal entry.
MOUNTING CONSIDERATIONS
The Communicator is a fixed, wall-mounted unit and shall be installed in the location specified in these instructions. The equipment
enclosure must be fully assembled and closed, with all the necessary screws/tabs and it must be secured to a wall before operation.
Internal wiring must be routed in a manner that prevents:
• Excessive strain on wire and on terminal connections,
• Interference between power limited and non power limited wiring,
• Loosening of terminal connections, or
• Damage of conductor insulation.
WARNING: NEVER INSTALL THIS EQUIPMENT DURING ALIGHTNING STORM!
The Installer must instruct the System user on each of the following items:
• This manual shall be used in conjunction with the Alarm controller manual; All the safety instructions specified within that manual
shall be observed.
• Do not attempt to service this product. Opening or removing covers may expose the user to dangerous
voltages or other risks.
• Any servicing shall be referred to trained service person only.
• Use authorized accessories only with this equipment.
GENERAL INFORMATION
Table 1: Data Entry at Keypad
Key Value Key Value Key Value
1 1-A-B-C 4 4-J-K-L 7 7-S-T-U
2 2-D-E-F 5 5-M-N-O 8 8-V-W-X
3 3-G-H-I 6 6-P-Q-R 9 9-Y-Z-0
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Internet Alarm Communicator Installation Manual General Information
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GENERAL INFORMATION
All versions of the Internet Alarm Communicator are housed inside the Self Contained Wireless (SCW) 9055/9057.
Each version of Alarm Communicators covered by this Installation Manual are described below:
TL255: Is an Internet Alarm Communicator that sends alarm communication to Sur-Gard System I, II, III, and IV central station
receivers through an Ethernet connection.
The Communicator can be used as either a backup or primary Communicator. The Communicator supports Internet Protocol (IP) trans-
mission of panel and internal events over an Ethernet connection.
NOTE: For North America the following model name is available: TL255.
CAUTION:
• Do not touch any exposed wires and other conductive surfaces.
• Recycle the battery according to the local rules and regulations.
FEATURES
UL/ULC INSTALLATION REQUIREMENTS
• For ULC Residential fire and burglary applications the TL255 can be used as primary communication channel via Internet or as a
back-up in conjunction with the Digital Alarm Communicator Transmitter (DACT). Test transmission every 24hours shall be
enabled on each channel.
• For UL Residential fire and burglary applications the TL255 can be used as primary communication channel via Internet, or as a
back-up in conjunction with the DACT. (30 day test transmission is required on each channel).
RATINGS
HARDWARE COMPATIBILITY
Products or components of products, which perform communications functions only shall comply with the requirements applicable to
communications equipment as specified in UL60950 or CAN/CSA-C22.2 No. 60950-1, Information Technology Equipment - Safety -
Part 1: General Requirements. Where network interfaces are internal to the control unit or receiver, compliance to CAN/CSA-C22.2
No. 60950-1 is adequate. Such components include, but are not limited to: hubs; routers; NIDs; Third party communications service
providers; DSL modems; and Cable modems.
COMMUNICATOR TECHNICAL SPECIFICATIONS
• 128-bit Advanced Encryption Standard (AES) encryption via Internet.
• LAN/WAN 10/100 BaseT.
• Full event reporting to central station.
• Periodic test transmission.
• Integrated call routing.
• Remote Firmware upgrade capability of the Communicator and Panel Firmware via Internet.
• CID and SIA format reporting.
• Supervision heartbeats via Internet.
Table 2: Communicator Electrical Ratings
Model TL255
Power Supply Ratings
Input Voltage 3.5 / 3.9 / 4.2 VDC (min / NOM / MAX) from the SCW panel
Current Consumption 100 mA
Standby Current (@ 3.7V) 100 mA
Alarm (Transmitting) Current) 120 mA
Environmental Specifications
Operating Temperature 0°C - 49°C (32°F- 120°F)
Humidity 5% ~ 85% relative humidity, non-condensing
Mechanical Specifications
Board Dimensions (mm/inches) 100mm x 110mm / 4.00in. x 4.25in.
Weight (grams/ounces) 55g / 1.94oz.
Table 3: Compatibility
Communicator Receiver/
ControlPanel Description
TL255 Receiver
SG System I, v1.14+
SG System II, v2.11+
SG-DRL3-IP, v2.3+
SG-DRL4-IP, v1.2+
Control Panel SCW9055/SCW9057 V1.00+
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Software Compatibility Internet Alarm Communicator Installation Manual
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SOFTWARE COMPATIBILITY
The Communicator is compatible with the following software:
•DLS5.
Before leaving the installation site, the Communicator TL255 shall be connected via an APPROVED (acceptable to the local
authorities) Network Interface Device (NID) (e.g., for UL Installations, U60950 listed NID). All wiring shall be performed
according to the local electrical codes.
ENCRYPTION
The Communicator uses 128 Bit AES Encryption. Encryption can only be enabled from the monitoring station receiver. Each receiver
can independently have encryption enabled or disabled. When encryption is enabled, the central station will configure the device to
encrypt communications the next time the Communicator module performs a communication to that receiver.
NOTE: Packets will start being encrypted only after the next event is sent to that receiver, or if the unit is restarted.
INSTALLATION LOCATION
The Communicator shall be installed in an indoor loca-
tion only.
This Communicator shall be installed by Service Per-
sons only. (Service Person is defined as a person having
appropriate technical training and experience necessary
to be aware of hazards to which that person may be
exposed in performing a task and of measures to mini-
mize the risks to that person or other persons). The
Communicator shall be installed and used within an
environment that provides the pollution degree max 2,
over voltages category II, in non-hazardous, indoor
locations only. This manual shall be used with the
Installation Manual of the alarm control panel which is
connected to the Communicator. All instructions speci-
fied within the control panel manual must be observed.
All the local rules imposed by local electrical codes
shall be observed and respected during installation.
INSTALLING CAT 5 CABLE (TL255) A Category 5 (CAT 5) ethernet cable must be run from a source with Ethernet/Internet
connectivity to the Communicator module, inside the Self Contained Wireless Control
Panel cabinet. The Communicator end of the cable must have an RJ-45 plug, which con-
nects to the Communicator’s RJ-45 jack. All requirements for installation of CAT5 ether-
net cable must be observed for correct operation of the Communicator, including, but not
limited to, the following:
•Do NOT strip off cable sheathing more than required for proper termination.
•Do NOT kink/knot cable.
•Do NOT crush cable with cable ties.
•Do NOT untwist CAT5 pairs more than 1.2cm (½”).
•Do NOT splice cable.
•Do NOT bend cable at right angles or make any other sharp bends.
NOTE: CAT5 specification requires that any cable bend must have a minimum 5 cm (2
in.) bend radius. Maximum length of CAT 5 cable is 100m (328 ft.).
NOTE: The Ethernet cable shall not be visible when the installation is complete unless
the install is a surface mount installation.
COMMUNICATOR PRE INSTALLATION CONFIGURATION
COMMUNICATOR CONFIGURATION WITH SCW
Figure 1: Communication Board Connection Points
Mounting
Hole
Mounting
Hole
RJ-45
Connector
(TL255)
RJ-45Connector
DG0009635
Figure 2: RJ-45 Pinout
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Internet Alarm Communicator Installation Manual Communicator Reset
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COMMUNICATOR RESET
The Communicator can be reset by cycling the power on the SCW.
ESTABLISHING ACOMMUNICATION CHANNEL WITH THE SCW PANEL.
The Communicator interfaces to the SCW through a keyed 16 pin Ribbon cable. See Table 4 . The key prevents incorrect connectionof
the ribbon cable connector to the SCW and Communicator. The pinout for the Ribbon cable is provided in the Table below:
Establishing a communication channel between the Communicator and the SCW is critical to ensuring the desired operation of the two
units. The following steps must be completed during the on-site installation. Program the following to ensure that the Communicator
and the panel will work together as intended.
Initial Programming of Communicator and SCW
1. Enter
[*][8][Installer Code] [Section Number]
for panel programming. Record any values that are modified from their default, in the
appropriate Programming Worksheets.
NOTE: When programming Toggle Options, the toggle is ON when the number is displayed and OFF when the number is not dis
played.(e.g.,[1---5---],Toggle Options 1 and 5 are ON, all others are OFF).
2. Panel Section [167] Cellular/Ethernet Interface Communications ‘Wait for ACK’: Default value is: 060 seconds.
3. When the communicator is installed with the SCW panel, 4 telephone numbers are available to backup one another. You can set up
these 4 telephone numbers to perform in one of two ways: Backup dialling or Alternate dialling.
a. Backup dialling: each of the 4 telephone numbers will make 5 dialling attempts in turn, before an FTC trouble is displayed on
the keypad.
b. Alternate dialling: each telephone number makes 1 dialling attempt before moving on to the next number, cycling through each
of the 4 numbers for a total of 5 times each. If all 4 numbers fail the 5 attempts, an FTC trouble is displayed on the keypad.
4. Panel Sections [301], [302], [303], and [305] can be configured as Primary communication paths.
a. Panel Sections [302], [303], and [305] may also be configured for backup or redundant communications by using Panel Sec-
tion(s) [383] or [351] - [376]. Refer to the SCW panel Installation Manual for more information.
b. If a valid telephone number is programmed, communications will use Public Switched Telephone Network (PSTN). Entering a 4
digit hexadecimal value for a telephone number will change the call routing to the Communicator, as determined by the number
programmed:
DCAAF: Internal (All Receivers). Signals will be routed depending on Section [851] [006] programming.
DCBBF: Ethernet Receiver 1 (Primary).
DCCCF: Ethernet Receiver 2 (Backup).
NOTE: Add a single ‘F’ as a suffix to the 4 digit hex number to populate the unused remainder of the 32 character field.
5. Panel Section [350]: If any of the phone numbers have been programmed as DCAA, DCBB, or DCCC, panel Section [350] must be
set to [04] if SIA format or [03] if Contact ID (CID) format is used by control panel.
6. Panel Section [382]: Toggle Option [5], ‘Alternate Communicator Module Enabled’, must be set to ON.
7. Panel Section [401]: Toggle Option [1] must be set to ON in order to perform panel DLS session through Ethernet data channel.
8. Panel section [310], account code, auto syncs with the communicator account code in section [021]. The panel account code
([*][8][installer code] [310]), will overwrite the communicator account code section ([*][8][installer code] [850] [021]) if pro-
grammed differently.
Table 4: Communicator Ribbon cable to SCW
Pin # Signal Pin # Signal
1 PC-Link TX 2 PC-Link RX
3GND 4Vref
5Vref 6GND
7NotUsed 8NotUsed
9 Not Used 10 Not Used
11 GND 12 SI
13 GND 14 SO
15 GND 16 Wall Tamper
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System Options Internet Alarm Communicator Installation Manual
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The Programming Sections described in this document can be viewed at the SCW LCD. To start programming enter: [*][8][installer
code][851][###], where # ## is the 3 digit Section number referenced in this section. The Programming Worksheets at the end of this
document can be used to record the new values when programming changes have been made from the default values.
SYSTEM OPTIONS
[001] Ethernet IP Address
Default (000.000.000.000)
Enter the IP address of the Communicator. Ensure that the IP address is unique to your Communicator on the local network. Format is 4
fields. Each field is a 3 digit decimal number. Valid range: 000-255. If an IP address is programmed in this Section, the unit will operate
with Static IP (DHCP disabled). Sections [002] and [003] must also be programmed when using Static IP addresses.
NOTE: Default for this Section is Dynamic Host Configuration Protocol (DHCP) enabled. When enabled, the DHCP Server will set
values for: IP Address [001], Subnet Mask [002], and Gateway [003]. Programming an IP address in this Section will disable
DHCP (Static IP).
[002] Ethernet IP Subnet Mask
Default (255.255.255.000)
Enter the Ethernet IP Subnet Mask of the Communicator. Format is 4 fields; each field is 3 digits. Valid range: 000-255.
NOTE: If DHCP is enabled, the DHCP Server will assign the subnet mask for this Section and the
programmed value will be ignored.
[003] Ethernet Gateway IP Address
Default (000.000.000.000)
Enter the Ethernet Gateway IP address of the Communicator. The gateway IP address is required when a router is used on the local net-
work to reach the destination IP address specified in Section [001]. Format is 4 fields; each field is a 3 digit decimal number. Valid
range: 000-255.
NOTE: If DHCP is enabled, the DHCP Server will assign the Gateway IP address for this Section and the programmed value will be
ignored.
[004] Receiver Supervision Interval
Default (0087/135)
When receiver supervision is enabled (ON) in Section [005] Toggle Option [3], the unit sends heartbeats to Ethernet Receiver 1 or Cel-
lular Receiver 1 to test the communications path. Use this Section to set the interval time (in seconds) when heartbeats will be sent to
the receivers. Valid range 000A-FFFF seconds. If the programmed value is less than (000A/10) seconds, supervision is disabled.
•Receiver Window: This is the supervision timeout that must be configured at the central station receiver.
•Recommended Values: This is the recommended heartbeat interval that should be programmed into the Communicator.
• For ULC installations, the Daily test transmission must be enabled over each available communication channel Sections [125] and
[225].
[005] System Toggle Options
[1] Ethernet Receiver 1 Supervised
Default (OFF)
(TL255).
ON: Ethernet Receiver 1 will be supervised and heartbeats will be sent to Ethernet Receiver 1 based on the supervision interval pro-
grammed in Section [004].
OFF: Ethernet Receiver 1 will not be supervised. When disabled, heartbeat 1 is sent to the Ethernet receiver once every hour, regardless
of supervision type (heartbeat 1 or 2). The heartbeat is re-sent every 5 seconds until ACK. If no event or heartbeat ACK is received after
(Receiver Supervision Interval + 75 seconds), supervisory trouble is indicated.
NOTE: Ethernet Receiver 2 cannot be supervised.
[3] Supervision Type
Default (OFF)
ON: Heartbeat 1 (Commercial Supervision). This supervision type is suitable for applications where swap detection is required on the
supervisory packet.
OFF: Heartbeat 2 (Residential Supervision). This supervision type is suitable for applications where supervision of the communication
path to the receiver is required. (no swap detection).
NOTE: Commercial supervision is more data intensive than residential supervision and should only be used when required to meet the
approval for the installation.
[6] Remote Firmware Upgrade
Default (ON)
ON: The Communicator module firmware can be remotely upgraded using the Ethernet paths.
OFF: The Communicator module firmware cannot be remotely upgraded. Local firmware upgrade is still possible.
[7] Alternate Test Transmissions
Default (OFF).
ON: When the periodic test transmission interval occurs, the test transmission will alternate between being sent to the primary and sec-
ondary receivers with each test transmission interval.
OFF: When the periodic test transmission interval occurs, the test transmission will be sent to the programmed receivers, based on the
settings of the periodic test transmission reporting codes.
PROGRAMMING OPTIONS
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Internet Alarm Communicator Installation Manual Programming Options
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[006] System Toggle Options 2
[1] Ethernet 1 Receiver Enabled.
Default (ON) (OFF for 3G2055).
ON: Ethernet Receiver 1 is enabled.
OFF: Ethernet Receiver 1 is disabled.
[2] Ethernet 2 Receiver Enabled.
Default (ON) (OFF for 3G2055).
ON: Ethernet Receiver 2 is enabled.
OFF: Ethernet Receiver 2 is disabled.
[3] Reserved. ( ).
[6] Reserved ( ).
[8] Reserved ( ).
[007] DNS Server IP 1
Default (000.000.000.000)
L
Programming this Section is not permitted on a UL/ULC listed system.
Enter the IP address for DNS Server 1. Format is 4 fields; each field is a 3 digit decimal. Valid range: 000-255.
NOTE: If no value is programmed and DHCP is used, the DHCP Server will configure the address. If an address is programmed and
DHCP is used, the address that you program will be used instead of the DHCP address.
[008] DNS Server IP 2
L
Programming this Section is not permitted on a UL/ULC listed system.
Default (000.000.000.000)
Enter the IP address for DNS Server 2. Format is 4 fields; each field is a 3 digit decimal. Valid range: 000-255.
NOTE: If no value is programmed and DHCP is used, the DHCP Server willassign this value. If an address is programmed and DHCP
is used, the address that you program will be used instead of the DHCP address.
PROGRAMMING OPTIONS
[011] Installer Code
Default (CAFE)
Program your installer code for this Communicator module. The installer code will be required when programming the Communicator
module. Valid range: 0000 - FFFF.
[012] DLS Incoming Port
Default (0BF6/3062)
The DLS Incoming Local Port (listening port) is the port DLS IV will use when connecting to the Communicator. If a router or gateway
is used, it must be programmed with a Transmission Control Protocol (TCP) port forward for this port to the Communicator module IP
address. Valid range: 0000 - FFFF.
[013] DLS Outgoing Port
Default (0BFA/3066)
The DLS Outgoing Port is used for outgoing session to DLS IV after an SMS request has been sent to the Communicator. Use this Sec-
tion to set the value of the local outgoing port. The value must be changed if the Communicator is located behind a firewall and must be
assigned a particular port number, as determined by your network administrator. In most cases, changing the default value or configur-
ing your firewall with this port is not required.
Valid range: 0000-FFFF.
NOTE: If Section [006] Toggle Option [7] is ON, DLS will use the Primary path for session. If Section [006] Toggle Option [7] is OFF
DLS will use the Ethernet path, if available.
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Programming Options Internet Alarm Communicator Installation Manual
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[020] Time Zone
Default (00)
Use Column 2 (Offset Hours) to find your local Time Zone. Record the two digit HEX value from Column 1 (HEX Value) on the same
row. Program this HEX value for your Time Zone. Valid range is 00 - FF.
Table 5: World Wide Time Zones
HEX
Value Offset
Hours Std
Abbrev Location HEX
Value Offset
Hours Std
Abbrev Location
01 -12 BIT Baker Island Time 47 5.5 IST Indian Standard Time
05 -11 NUT Niue Time 48 5.75 NPT Nepal Time
SST Somoa Standard Time
49 6
XJT Xinjiang Standard Time
09 -10
HAST Hawaii-Aleutian Standard Time EKST East Kazakhstan Standard
Time
THAT Tahiti Time LKT Sri Lanka Time
TKT Tokelau Time VOST Vostok Time
CKT Cook Island Time OMSK Omsk Standard Time
0B -9.5 MIT Marquesas Island Time NOVT Novosibirsk Time
0D -9 AKST Alaska Standard Time BTT Bhutan Time
GIT Gambier Island Time BIOT British Indian Ocean Time
11 -8
PST Pacific Standard Time 4B 6.5 CCT Cococ Islands Time
PST Pitcarirn Standard Time MMT Myanmar Time
CIST Clipperton Island Standard
Time
4D 7
CXT Christmas Island Time
15 -7 MST Mountain Standard Time KOVT Khovd Time
19 -6
CST Central Standard Time KRAT Krasnoyarsk Time
GALT Galapagos Time WIB Waktu Indonesia Bagian Barat
PIT Peter Island Time ICT Indochina Time
EAST Easter Island Standard Time BDT Bangladesh Standard Time
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Internet Alarm Communicator Installation Manual Programming Options
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1D -5
EST Eastern Standard Time
51 8
AWST Australian Western Standard
Time
COT Colombia Time CST China Standard Time
ECT Ecuador Time HKST Hong Kong Standard Time
PET Peru Time WITA Waktu Indonesia Bagian Ten-
gah
ACT Acre Time TWT Taiwan Time
1F -4.5 VST Venezuela Standard Time SST Scarborough Shoal Time
21 -4
AST Atlantic Standard Time SIT Spratly Island Time
CLST Chile Standard Time SGT Singapore Time
BWST Brazil Western Standard Time PST Philippine Standard Time
SLT San Luis Time PIT Pratas Islands
PYT Paraguay Time PIT Parcel Island Time
JFST Juan Fernandez Island Standard
Time MYT Malaysia Time
GYT Guyana Time MNT Mongolia Time
FKST Falkland Island Standard Time MBT Macclesfield Bank Time
BOT Bolivia Time IRKT Irkutsk Time
23 -3.5 NST Newfoundland Standard Time BDT Brunei Time
25 -3
CGT Central Greenland Time ACIT Ashmore and Cartier Island
Time
ART Argentina Time 52 8.25 APO Apo Island Time
BRT Brazilia Time 54 8.75 ACWS
TAustralian Central Western
Standard Time
UYT Uruguay Standard Time
55 9
YAKT Yakutsk Time
SRT Suriname Time JST Japan Standard Time
ROTT Rothera Time KST Korea Standard Time
PMST St. Pierre & Miquelon Standard
Time WIT Waktu Indonesia Bagian Timur
GFT French Guiana Time TPT East Timor Time
29 -2 GST South Georgia and the South
Sandwich Islands PWT Palau Time
BEST Brazil Eastern Standard Time 57 9.5 ACST Australian Central Standard
Time
Table 5: World Wide Time Zones
HEX
Value Offset
Hours Std
Abbrev Location HEX
Value Offset
Hours Std
Abbrev Location
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Programming Options Internet Alarm Communicator Installation Manual
12
2D -1
EGT Eastern Greenland Time
59 10
AEST Australian Eastern Standard
Time
CVT Cape Verde Time GST Guam Standard Time
AZOST Azores Standard Time YAPT Yap Time
31 0
WET Western European Time VLAT Vladivostok Time
GMT Greenwich Mean Time (UTC) TRUT Truk Time
SLT Sierra Leone Time PGT Papua New Guinea Time
IST Ireland Standard Time DTAT District de Terre Adelie Time
35 1
CET Central European Time ChST Chamorro Standard Time
WAT Western Africa Time 5B 10.5 LHST Lord Howe Standard Time
BST British Summer Time
5D 11
KOST Kosare Standard Time
39 2
EET Eastern European Time NCT New Caledonia Time
CAT Central Africa Time VUT Vanuatu Time
SYT Syrian Standard Time SBT Solomon Island Time
SAST South Africa Standard Time PONT Phonpei Standard Time
IST Israel Standard Time MAGT Magadan Island Time
3D 3
MSK Moscow Standard Time 5F 11.5 NFT Norfolk Island Time
EAT Eastern Africa Time
61 12
NZST New Zealand Standard Time
AST Arabic Standard Time FJT Fiji Time
AST Arabia Standard Time WFT Wallis and Futuna Time
AST Al Manamah Standard Time TVT Tuvalu Time
3F 3.5 IRST Iran Standard Time PETT Petropavlovsk Time
41 4
AMST Armenia Standard Time NRT Nauru Time
SCT Seychelles Time MHT Marshall Island Time
GST Gulf Standard Time GILT Gilbert Island Time
SAMT Samara Time ANAT Anadyr Time
RET Reunion Time 64 12.75 CHAST Chatham Island Standard Time
MUT Mauritius Time 65 13 PHOT Phoenix Island Time
ICT Iles Crozet Time TOT Tonga Time
GET Georgia Standard Time 69 14 LINT Line Island Time
AZT Azerbaijan Time 70 - FF N/A Reserved
43 4.5 AFT Afghanistan Time
Table 5: World Wide Time Zones
HEX
Value Offset
Hours Std
Abbrev Location HEX
Value Offset
Hours Std
Abbrev Location
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Internet Alarm Communicator Installation Manual Communications Reporting Codes
13
[021] Account Code
Default (FFFFFF)
The account code is included when transmitting any events generated by the Communicator. (e.g., Panel Absent Trouble). It is recom-
mended that the account code be the same as the control panel account number. Valid range: 000001-FFFFFE. If 4 digit account codes
are needed the 2 lowest digits shall be programmed as FF.
(e.g., Account 1234 is programmed as:1234FF).
NOTE: Programming this Section with all 0 or F will cause a Module Configuration Trouble.
[022] Communications Format
Default (04)
Program 03 for Contact ID (CID). Program 04 for SIA. The module can be configured to send Events in SIA or CID format. The SIA
communication format follows the level 2 specifications of the SIA Digital Communication Standard - October 1997. This format will
send the account code along with its data transmission. The transmission will look similar to the following at the receiver. Example:
Nri0 ET001
Where: N= New Event; ri0 = Partition/Area identifier; ET = Panel Absent Trouble; 001 = Zone 001.
COMMUNICATIONS REPORTING CODES
[023] Panel Absent Trouble
Default (FF)
Program 00 to disable this event or FF to enable. This event will occur when communications with the panel have been lost for more
than 60 seconds.
[024] Panel Absent Trouble Restore
Default (FF)
Program 00 to disable this event or FF to enable. This event will occur when communications with the control panel have resumed.
SYSTEM TEST OPTIONS [026 - 029]
Test Transmissions to Primary Receiver, with Backup to Secondary Receiver:
Set Ethernet Section [026] to (FF); [027] to (00).
• If the test transmission fails to the primary receiver it will backup to the secondary receiver.
• If the test transmission fails to the secondary receiver an FTC trouble will be generated.
Test Transmission Unique to Primary and Secondary Receivers:
Set Ethernet Section [026] to (FF); [027] to (FF).
45 5
WKST West Kazakhstan Standard Time
PKT Pakistan Time
YEKT Yekaterinburg Time
UZT Uzbekistan Time
TMT Turkmenistan Time
TJT Tajikistan Time
TFT French Southern and Antarctic
Time
MVT Maldives Time
MAWT Mawson Time
KGT Kyrgyzstan Time
HMT Heard and McDonald Island
Time
DAVT Davis Time
Table 6: Communications Reporting Codes
Event SIA
Identifier SIA
Reporting
Code CID
Qualifier CID
Event
Code
CID
Reporting
Code
CID
User/
Zone
[023] Panel Absent Trouble ET 001 1 3 55 001
[024] Panel Absent Trouble Restore ER 001 3 3 55 001
[026] Ethernet 1 Test Transmission RP 001 1 6 A3 951
[027] Ethernet 2 Test Transmission RP 002 1 6 A3 952
[030] FTC Restore YK 001 3 3 54 001
Table 5: World Wide Time Zones
HEX
Value Offset
Hours Std
Abbrev Location HEX
Value Offset
Hours Std
Abbrev Location
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System Test Options [026 - 029] Internet Alarm Communicator Installation Manual
14
• The module will send periodic test transmissions to each receiver independently, with no backups.
• If the test transmission fails to any of the programmed receivers, an FTC trouble will be generated.
Alternate Test Transmission:
Alternate Test Transmission can be enabled or disabled in Section [005] Toggle Option [7].
[026] Ethernet 1 Transmission
Default (FF)
Program 00 to disable this event transmission or FF to enable. See System Test Options (above) for details on settings.
[027] Ethernet 2 Transmission
Default (00)
Program 00 to disable this event transmission or FF to enable. See System Test Options (above) for details on settings.
[030] FTC Restore
Default (FF)
Program 00 to disable this event transmission or FF to enable. This event will occur when an FTC Trouble on the system restores.
[031] Priority Tamper Alarm
Program 00 to disable this event or FF to enable. This event will occur when panel tampered during the entry delay.
[032] Priority Tamper Restore
Program 00 to disable this event or FF to enable.This event will occur when panel tamper restored.
[033] Communicator Firmware Update Begin
Default (FF);
Program 00 to disable this event transmission or FF to enable. This event will occur when the communicator firmware update begins.
[034] Communicator Firmware Update Successful
Default (FF);
Program 00 to disable this event transmission or FF to enable. This event will occur when the communicator firmware update success-
fully completed.
[035] Panel Firmware Update Begin
Default (FF);
Program 00 to disable this event transmission or FF to enable. This event will occur when the panel firmware update begins.
[036] Panel Firmware Update Successful
Default (FF);
Program 00 to disable this event transmission or FF to enable. This event will occur when the panel firmware is updated successfully.
[037] Panel Firmware Update Fail
Default (FF);
Program 00 to disable this event transmission or FF to enable. This event will occur when the panel firmware updated has failed.
Table 8: Panel Tamper Alarm Restore
Table 7: Priority Temper Restore
Event SIA Identifier SIA Reporting
Code Contact ID
Qualifier Contact ID
Event Code Contact ID
Reporting Code Contact ID
User/Zone
Priority Tamper BA 000 1 1 37 000
Priority Tamper Restore BR 000 3 1 37 000
Event SIA
Identifier
SIA
Reporting
Code
Contact ID
Qualifier Contact ID
Event Code
Contact ID
Reporting
Code
Contact ID
User/Zone
[033]Comm. FW Update
Begin LB 00 1 9 03 002
[034]Comm. FW Update Suc-
cessful LS 00 3 9 03 002
[035]Panel FW Update Begin LB 00 1 9 03 003
[036]Panel FW Update Suc-
cessful LS 00 3 9 03 003
[037]Panel FW Update Fail LU 00 1 9 04 003
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Internet Alarm Communicator Installation Manual Ethernet Receiver 1 Options
15
ETHERNET RECEIVER 1 OPTIONS
[101] Ethernet Receiver 1 Account Code
Default (0000000000)
The account code is used by the central station to distinguish between transmitters. This account code is used when transmitting heart-
beat signals to the central station receiver. Signals received from the Panel will use the control panel account number. Valid range:
0000000001-FFFFFFFFFE. Programming all 0or all Fwill cause a Module Configuration Trouble.
NOTE: If Ethernet Receiver 1 and Cellular Receiver 1 are programmed as the same receiver (IP and port number are identical), Ether-
net Receiver 1 account code will be used.
[102] Ethernet Receiver 1 DNIS
Default (000000)
The Dialled Number Information Service (DNIS) is used in addition to the Account Code to identify the Communicator module at the
central station. Valid range: 000000 - 099999. Value is entered as a leading 0 followed by the 5 digit DNIS. Format is Binary Coded
Decimal (BCD).
NOTE: Each Ethernet/Cellular receiver must be programmed with a unique DNIS.
[103] Ethernet Receiver 1 Address
Default (127.000.000.001)
The default address enables the Communicator to operate in Unattended Mode.
Unattended Mode is used when a receiver is not available and the unit is required to perform DLS sessions. Typically used where the
customer programs the control panel daily due to access control and still wants to receive alarms without buying extra hardware
(receiver) or software.
NOTE: When a valid IP address has been programmed, Ethernet Receiver 1 is enabled and will communicate events over the Ethernet
channel.
Ethernet Receiver 1 and Cellular Receiver 1 may be configured to communicate to the same central station receiver. To configure the
device to operate using this Common Receiver Mode functionality, program Ethernet Receiver 1 and Cellular Receiver 1, IP address
and port number with identical values.
NOTE: When operating in Common Receiver Mode, Ethernet Receiver 1 account code will be used for Ethernet and Cellular.
[104] Ethernet Receiver 1 Remote Port
Default (0BF5/3061)
This Section determines the remote port of Ethernet receiver 1. Valid range: 0000 - FFFF.
[105] Ethernet Receiver 1 Local Port
Default (0BF4/3060)
Use this Section to set the value of the local outgoing port. Set the value of this port when your installation is located behind a firewall
and must be assigned a particular port number as determined by your central station
system administrator. Valid range: 0000 - FFFF.
[106] Ethernet Receiver 1 Domain Name
Default ( )
Enter the Domain Name as 32 ASCII characters.
L
Programming this Section is not permitted on a UL/ULC listed system.
ETHERNET RECEIVER 2 OPTIONS
[111] Ethernet Receiver 2 Account Code
Default (0000000000)
The account code is used by the central station to distinguish between transmitters. The account code is used when transmitting heart-
beat signals to the central station receiver. Signals received from the control panel will use the control panel account number. Valid
range: 0000000001- FFFFFFFFFE. Programming all 0or all Fwill cause a Module Configuration Trouble (yellow LED=12 flashes).
NOTE: If both Ethernet Receiver 2 and Cellular Receiver 2 are the same receiver (IP and port number are identical), Ethernet Receiver
2 account will be used for Ethernet and Cellular.
[112] Ethernet Receiver 2 DNIS
Default (000000)
The DNIS is used in addition to the account code to identify the Communicator module at the central station. Valid range: 000000 -
099999. Value is entered as leading 0followed by the 5-digit DNIS. Format is BCD.
NOTE: Each Ethernet/Cellular receiver must be programmed with a unique DNIS.
[113] Ethernet Receiver 2 Address
Default (000.000.000.000)
Programming the Ethernet receiver 2 IP address with 000.000.000.000 will disable Ethernet.
Enter the Ethernet receiver 2 IP address. This address will be provided by your central station system administrator. Format is 4 fields,
each field is a 3-digit decimal. Valid range: 000-255.
NOTE: When a valid IP address has been programmed, Ethernet Receiver 2 is enabled and will communicate events over the Ethernet
channel.
Ethernet Receiver 2 and Cellular Receiver 2 may be configured to communicate to the same central station receiver.
To configure the device to operate using this common receiver mode functionality, program the Ethernet Receiver 2 and Cellular
Receiver 2, IP address and port number with the same values. When operating in common receiver mode the Ethernet Receiver 2
account code will be used for communications over Ethernet and Cellular.
NOTE: Do not program Ethernet Receiver 1 and Ethernet Receiver 2 to communicate to same receiver.
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Ethernet Options Internet Alarm Communicator Installation Manual
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[114] Ethernet Receiver 2 Remote Port
Default (0BF5/3061)
This Section is used to program the port number used by Ethernet Receiver 2. Set the value of this port when your installation is located
behind a firewall, and must be assigned a particular port number as determined by your central station system administrator. Valid
range: 0000 - FFFF.
NOTE: Do not program Ethernet Receiver 1 and Ethernet Receiver 2 Port with the same value.
[115] Ethernet Receiver 2 Local Port
Default (0BF9/3065)
Use this Section to program the value of the local outgoing port. You can set the value of this port when your installation is located
behind a firewall and must be assigned a particular port number as determined by your network administrator. Valid range: 0000 - FFFF.
NOTE: Do not program Ethernet Receiver 1 and Ethernet Receiver 2 Port with the same value.
[116] Ethernet Receiver 2 Domain Name
Default ( )
L
Programming this Section is not permitted on a UL/ULC listed system.
Enter the Domain Name as 32 Character ASCII.
ETHERNET OPTIONS
[124] Ethernet Test Transmission Time
Default (9999)
Enter a 4 digit number (0000-2359) using the 24-hour clock format (HHMM) to set the test transmission time of day.
Valid range: 00 - 23 hours (HH) and 00 - 59 minutes (MM). Programming a value of 9999 will disable the test transmission time.
NOTE: The internal date and time will automatically be programmed when the unit communicates with the primary receiver.
[125] Ethernet Test Transmission Cycle
Default (000000)
This value represents the interval between test transmissions, in minutes. Valid range: 000000 - 999999 minutes. Once the unit has sent
the initial periodic test transmission, all future test transmissions will be offset by the programmed number of minutes. See Sections
[026] - [029].
NOTE: Minimum value is 000005 minutes. Programming an interval that is less than 5 minutes will disable test transmission.
[222] Cellular Login User Name
Default ( )
Some network carriers require you to provide login credentials when connecting to an APN. Program your login User Name in this Sec-
tion. Format is up to 32 ASCII characters.
NOTE: This Section is not accessible via SCW keypad programming.
INTERACTIVE PROGRAMMING OPTIONS
[651] Interactive Account Code
Default (FFFFFFFFFFFF)
This section is programmed as 2 fields of 6 hexadecimal numbers (12 Characters). Valid range for each field is 000000000000 ~
FFFFFFFFFFFF. The Default of this section is FFFFFFFFFFFFFF, when it is programmed as 000000000000 or FFFFFFFFFFFF, the
firmware will automatically use the MAC address as the account code when communicating to iHub.
NOTE:
This section should be left at default so the MAC address is used for the account code to ensure C24 Interactive functions properly.
[652] Interactive Access Code
Default (12345678)
This Section is programmed with the hexadecimal Interactive access code. Valid Range is 00000000 ~ FFFFFFFF.
[661] Interactive Baud Rate
Default (05; 115200 Baud)
This section is programmed with the baud rate used. Valid entries are provided in the table below. Default Baud rate is 115.2KB.
Table 9: Ethernet Test Transmission Interval
Test Transmission Interval Daily Weekly Monthly
Programmed Minutes 001440 010080 043200
HexValue0102030405
BaudRate 9600 19200 38400 57600 115200
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Internet Alarm Communicator Installation Manual Receiver Diagnostic Testing
17
[662] Interactive Port Settings
[1] Parity Enable/Disable Toggle
Default (OFF)
ON: Parity Enabled
OFF: Parity Disabled
[2] Parity Type
Default (OFF)
ON: Even Parity Enabled
OFF: Odd Parity Enabled
[3] Stop Bits Toggle
Default (OFF)
ON: 1 Stop Bit is used
OFF: 2 Stop Bits are used
[4] Flow Control Toggle
Default (OFF)
ON: Flow Control is enabled
OFF: Flow Control is disabled
[663] Interactive Toggle Option (1 Byte)
[1] Interactive over serial Toggle
Default (ON)
ON: Interactive over serial Enabled
OFF: Interactive over serial Disabled
[5] Interactive Protocol Toggle
Default (ON)
ON: Interactive Protocol Enabled
OFF: Interactive Protocol Disabled
NOTE: Bit 1 and Bit 5 must both be ON for interactive feature to work.
RECEIVER DIAGNOSTIC TESTING
[901] Diagnostic Test Transmission
[1] Ethernet 1 (OFF).
[2] Ethernet 2 (OFF).
This Section may be used by the installer to force the Communicator to send an immediate test transmission to specific receivers, to
verify that the communications paths are available. Diagnostic Test Transmission failure will indicate as FTC trouble (Yellow LED = 9
flashes). If an FTC error occurs when testing all receivers, select only one receiver and repeat test to isolate the receiver that is not com-
municating.
SYSTEM INFORMATION (READ ONLY)
NOTE: Sections [987] - [998] are provided for information (Read Only). Values in these Sections can not be modified by the Installer.
[987] Language Version
This Section will display the current Language version of the Communicator.
[988] DNS 1 IP Address
This Section will display the IP address of DNS Server 1. This is useful when the unit is configured for DHCP and you need to see the
IP address was assigned to the device by the DHCP Server. This value is programmed in Section [007] or assigned by DHCP.
[989] DNS 2 IP Address
This Section will display the IP address of DNS Server 2. This is useful when the unit is configured for DHCP and you need to see the
IP address that was assigned to the device by the DHCP Server. This value is programmed in Section [008] or assigned by DHCP.
[990] Boot Loader Version
This Section will display the current Boot Loader version of the Communicator.
[991] Firmware Version
This Section will display the current firmware version of the device. Update worksheets with new version after a flash update is com-
pleted.
[992] Ethernet IP Address
This Section will display the IP address of the Ethernet connection. This value is programmed in Section [001] or assigned by DHCP.
[993] Ethernet Gateway Address
This Section will display the IP address of the Ethernet Gateway. This value is programmed in Section [003] or assigned by DHCP.
[998] MAC Address
This Section will display the unique12-digit, hexadecimal number assigned as the Media Access Control (MAC) address of the device.
SYSTEM RESET DEFAULTS
[999] Software Default
Default (99);
The Software default allows the installer to refresh the unit after changes and also return the Communicator to the default state.
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Communicator Troubleshooting Internet Alarm Communicator Installation Manual
18
00: Default Module. All programming Sections in module revert to factory settings. This will erase all existing programming of the
unit.
55: Reset. The Communicator is reset. This option is equivalent to power cycling the Communicator.
Communicator Troubleshooting
[984] Communicator Status
The communicator status sections are intended to provide the installer with real-time status of the communicator’s functionality, opera-
tional readiness, failures, and potential malfunctions that may affect flawless operation of the communicator and its primary function of
sending signal to the central station in case the monitored event occurs.
The communicator status is displayed in the form of a 6-digit CODE (6 hexadecimal numbers) as in the following pattern: 00000F. The
range of the code is from: 00000F – 2220CF. Not all numbers in this range are assigned a status code (Some numbers are skipped, i.e.
not assigned the code).
Each digit represents a status or trouble indicator (or assigned function when no trouble is present) as described below:
1. Digit 1 - Reserved
2. Digit 2 - Reserved
3. Digit 3 - Network Indicator, displays the presence (operational status) of network.
4. Digit 4 & 5 – TROUBLE INDICATOR displays the type of problem/malfunction on communicator or modules associated with and
connected to communicator.
5. Digit 6 – Reserved for future use.
For example, status code 11002F – when interpreted means: there is no network trouble, and there is trouble in the communicator, Panel
supervision trouble. For details see the table below:
Table 10: Communicator Status and Trouble Coding in Hexadecimal Numbers
The communicator status codes will indicate the network status with digit 3, and the trouble status with digit 4 and 5 as indicated in
table above. For example status code 00000F would display following status:
0 – Reserved code not assigned
0 – Reserved code not assigned
0 – OFF = Network indicator, network is working
00 – TROUBLE INDICATOR = there is no trouble on the communicator.
F – Future code not assigned yet. It is sixth hexadecimal digit. It could be also ‘ - ‘ (dash) instead of letter F (00000-).
In this example both signal indicators are on indicating that communicator has excellent signal level; the network indicator is OFF
showing that there are no network problems and trouble indicators are both OFF indicating that there are no trouble conditions present.
Table 11: Trouble Code Indications
Digit 1 Digit 2 Digit 3 Digit 4 & 5 Digit 6
Network indicator TROUBLE INDICATOR Future use
0 Reserved 0 Reserved 0 Off 00 Off (No trouble) F
1 Reserved 1 Reserved 1 On 01 Future use F
2 Reserved 2 Reserved 2 Flashing 02 Panel supervision trouble F
03 Future use F
04 Future use F
05 Future use F
06 Ethernet Trouble F
07 Receiver Not Available F
08 Receiver Supervision trouble F
09 FTC Trouble F
0A Future use F
0B Future use F
0C Module configuration Trouble F
Trouble Indicator
Digit Possible Causes Trouble Possible Solutions
00 No Trouble N/A
02 Panel Supervision Trou-
ble
Check Section [382]Toggle Option[5] is ON (Ethernet Module Enabled).
Ensure the PC-LINK cable between the Panel and Communicator is connected properly (not
reversed) and is securely in place.
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Internet Alarm Communicator Installation Manual Communicator Troubleshooting
19
Communicator Troubleshooting
The table below displays the Network indicator codes and meaning of each code.
Table 12: Network indicator - Digit 3
06 Ethernet Trouble
Check with your ISP to confirm Internet service is active in your area.
Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator and the
Hub/Router/ Switch.
Check that the link light on the Hub/Router/ Switch is ON. If link light is OFF, try restarting the
Hub/Router/ Switch.
If DHCP is used, ensure that the unit has an assigned IP address from the server.
In Section [851] [992] verify a valid IP address is programmed. If not, contact the Network
administrator.
If problem persists, replace the Ethernet cable and RJ45 connector.
07 Receiver Not Available
Ensure that the Ethernet path has internet connectivity.
If you are using a static IP address make sure the gateway and subnet mask are entered correctly.
If the network has a firewall, ensure the network has the programmed outgoing ports open
(Default UDP Port 3060 and Port 3065).
Ensure that all the receivers are programmed for DHCP or have the proper IP address and port
number.
08 Receiver Supervision
Trouble
This trouble is indicated when supervision is enabled and the unit is not able to successfully
communicate with the receiver.
If this trouble persists, contact your central station.
09 FTC Trouble The unit has exhausted all communications attempts to all programmed receivers for events gen-
erated by the Communicator.
Restart the system. If trouble persists, contact your dealer.
0C Module Configuration
Trouble
This indication appears when Section [021] System Account Code, Section [101], [111], [201],
and [211] Receiver Account Code have not been programmed. Ensure that a valid account code
has been entered in these Sections.
Network indicator Value Means
OFF No Network Trouble
ON Ethernet Cable disconnected
Ethernet DHCP failed
Flashing Incoming transmission
Outgoing transmission
Incoming transmission
Trouble Indicator
Digit Possible Causes Trouble Possible Solutions
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System Options Internet Alarm Communicator Installation Manual
20
SYSTEM OPTIONS
[001] Ethernet IP Address
Default (000.000.000.000)
|____|____|____||____|____|____||____|____|____|____|____|____|
[002] Ethernet IP Subnet Mask
Default (255.255.255.000)
|____|____|____||____|____|____||____|____|____|____|____|____|
[003] Ethernet Gateway IP Address
Default (000.000.000.000)
|____|____|____||____|____|____||____|____|____|____|____|____|
[004] Receiver Supervision Interval
Default (0087/135) Valid range: 0000 - FFFF.
|____|____|____|____|
[005] System Toggle Options
|____| [1] Ethernet Receiver 1 Supervised Default (OFF).
|____| [2] Reserved Default ( ).
|____| [3] Supervision Type Default (OFF).
|____| [4] Primary Communications Path Default (OFF) TL255.
|____| [5] Reserved Default ( ).
|____| [6] Remote Firmware Upgrade Default (ON).
|____| [7] Alternate Test Transmission Default (OFF).
|____| [8] Reserved Default ( ).
[006] System Toggle Options 2
|____| [1] Ethernet Receiver 1 Enabled Default (ON).
|____| [2] Ethernet Receiver 2 Enabled Default (ON).
|____| [3] Reserved Default ( ).
|____| [4] Reserved Default ( ).
|____| [5] Reserved Default ( ).
|____| [6] Reserved Default ( ).
|____| [7] Reserved Default ( ).
|____| [8] Reserved Default ( ).
[007] DNS Server IP 1
L
Programming not permitted on UL/ULC listed system.
Default (000.000.000.000)
|____|____|____||____|____|____||____|____|____|____|____|____|
[008] DNS Server IP 2
L
Programming not permitted on UL/ULC listed system.
Default (000.000.000.000)
|____|____|____||____|____|____||____|____|____|____|____|____|
PROGRAMMING OPTIONS
[010] System Toggle Option
Default (CAFE) Valid range: 0000 - FFFF.
|____|____|____|____|
[011] Installer Code
Default (CAFE) Valid range: 0000 - FFFF.
|____|____|____|____|
[012] DLS Incoming Port
Default (0BF6/3062) Valid range: 0000 - FFFF.
|____|____|____|____|
[013] DLS Outgoing Port
Default (0BFA/3066) Valid range: 0000 - FFFF.
|____|____|____|____|
[020] Time Zone
Default (CAFE) Valid range: 0000 - FFFF.
|____|____|____|____|
[022] Communications Format
Default (04) Program 03 (CID), 04 (SIA).
|____|____|
[023] Panel Absent Trouble
Default (FF); Program 00 disable or FF enable.
|____|____|
[024] Panel Absent Trouble Restore
Default (FF) Program 00 disable or FF enable.
|____|____|
SYSTEM TEST OPTIONS [026 - 029]
[026] Ethernet 1 Transmission
Default (FF) Program 00 disable or FF enable.
|____|____|
[027] Ethernet 2 Transmission
Default (00) Program 00 disable or FF enable.
|____|____|
[030] FTC Restore
Default (FF) Program 00 disable or FF enable.
|____|____|
[031] Priority Tamper Alarm
Default (FF) Program 00 disable or FF enable.
|____|____|
[032] Priority Tamper Restore
Default (FF) Program 00 disable or FF enable.
|____|____|
[033] Communicator Firmware Update Begin
Default (FF) Program 00 disable or FF enable.
|____|____|
[034] Communicator Firmware Update Successful
Default (FF) Program 00 disable or FF enable.
|____|____|
[035] Panel Firmware Update Begin
Default (FF) Program 00 disable or FF enable.
|____|____|
[036] Panel Firmware Update Successful
Default (FF) Program 00 disable or FF enable.
|____|____|
[037] Panel Firmware Update Fail
Default (FF) Program 00 disable or FF enable.
|____|____|
ETHERNET RECEIVER 1 OPTIONS
[101] Ethernet Receiver 1 Account Code
Default (0000000000)
Valid range: 0000000001 - FFFFFFFFFE.
|____|____|____|____|____|____|____|____|____|____|
[102] Ethernet Receiver 1 DNIS
Default (000000) Valid range: 000000 - FFFFFF.
|____|____|____|____|____|____|
PROGRAMMING WORKSHEETS
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