Tyco DSC TL280 User manual

TL280(R)
Internet Alarm Communicator - North America
INSTALLATION MANUAL V4.0
Warning: This manual contains information on limitations regarding product use
and function and information on the limitations as to liability of the manufacturer.
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General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
UL/ULC Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ratings and Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Communicator Installation Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing Ethernet Communicator in Panel . . . . . . . . . . . . . . . . . . . . . . . . . 8
Initial Panel Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communicator Status Leds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Communicator Reset / Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communicator Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ethernet Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Communications Reporting Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ethernet Receiver 1 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Ethernet Receiver 2 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ethernet Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Receiver Diagnostic Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System Information (Read Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System Reset Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Ethernet Programming Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Ethernet Receiver 1 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ethernet Receiver 2 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ethernet Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Receiver Diagnostic Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Information (Read Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Reset Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
TABLE OF CONTENTS
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WARNING: INSTALLER PLEASE READ CAREFULLY
Note to Installers
The warnings on this page contain vital information. As the only
individual in contact with system users, it is the installer’s responsi-
bility to bring each item in this warning to the attention of all users of
this system.
System Failures
This system has been carefully designed to be as effective as possi-
ble. There are circumstances, however, involving fire, burglary, or
other types of emergencies where it may not provide protection. Any
alarm system of any type may be compromised deliberately or may
fail to operate as expected for a variety of reasons. Some, but not all,
of the reasons may be:
Access by Intruders
Intruders may enter through an unprotected access point, circumvent
a sensing device, evade detection by moving through an area of
insufficient coverage, disconnect a warning device, or interfere with
or prevent the proper operation of the system.
Component Failure
Although every effort has been made to make this system as reliable
as possible, the system may fail to function as intended due to the
failure of a component.
Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which
could include metal objects placed on or near the radio path or delib-
erate jamming or other inadvertent radio signal interference.
Criminal Knowledge
This system contains security features which were known to be
effective at the time of manufacture. It is possible for persons with
criminal intent to develop techniques which reduce the effectiveness
of these features. It is important that your security system be
reviewed periodically to ensure that its features remain effective and
that it is updated or replaced if it is found that it does not provide the
protection expected.
Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide
several years of battery life under normal conditions. The expected
battery life is a function of the device environment, usage, and type.
Ambient conditions such as high humidity, high or low temperatures,
or large temperature fluctuations may reduce the expected battery
life. While each transmitting device has a low battery monitor which
identifies when the batteries need to be replaced, this monitor may
fail to operate as expected. Regular testing and maintenance will
keep the system in good operating condition.
Inadequate Installation
A security system must be installed properly in order to provide ade-
quate protection. Every installation should be evaluated by a security
professional to ensure that all access points and areas are covered.
Locks and latches on windows and doors must be secure and operate
as intended. Windows, doors, walls, ceilings and other building
materials must be of sufficient strength and construction to provide
the level of protection expected. A reevaluation must be done during
and after any construction activity. An evaluation by the fire and/or
police department is highly recommended if this service is available.
Inadequate Testing
Most problems that would prevent an alarm system from operating as
intended can be found by regular testing and maintenance. The com-
plete system should be tested weekly and immediately after a break-
in, an attempted break-in, a fire, a storm, an earthquake, an accident,
or any kind of construction activity inside or outside the premises.
The testing should include all sensing devices, keypads, consoles,
alarm indicating devices, and any other operational devices that are
part of the system.
Insufficient Time
There may be circumstances when the system will operate as
intended, yet the occupants will not be protected from an emergency
due to their inability to respond to the warnings in a timely manner. If
the system is remotely monitored, the response may not occur in time
to protect the occupants or their belongings.
Motion Detectors
Motion detectors can only detect motion within the designated areas
as shown in their respective installation instructions. They cannot
discriminate between intruders and intended occupants. Motion
detectors do not provide volumetric area protection. They have mul-
tiple beams of detection and motion can only be detected in unob-
structed areas covered by these beams. They cannot detect motion
which occurs behind walls, ceilings, floor, closed doors, glass parti-
tions, glass doors or windows. Any type of tampering whether inten-
tional or unintentional such as masking, painting, or spraying of any
material on the lenses, mirrors, windows or any other part of the
detection system will impair its proper operation.
Passive infrared motion detectors operate by sensing changes in tem-
perature. However their effectiveness can be reduced when the ambi-
ent temperature rises near or above body temperature or if there are
intentional or unintentional sources of heat in or near the detection
area. Some of these heat sources could be heaters, radiators, stoves,
barbecues, fireplaces, sunlight, steam vents, lighting and so on.
Power Failure
Control units, intrusion detectors, smoke detectors and many other
security devices require an adequate power supply for proper opera-
tion. If a device operates from batteries, it is possible for the batteries
to fail. Even if the batteries have not failed, they must be charged, in
good condition and installed correctly. If a device operates only by
AC power, any interruption, however brief, will render that device
inoperative while it does not have power. Power interruptions of any
length are often accompanied by voltage fluctuations which may
damage electronic equipment such as a security system. After a
power interruption has occurred, immediately conduct a complete
system test to ensure that the system operates as intended.
Security and Insurance
Regardless of its capabilities, an alarm system is not a substitute for
property or life insurance. An alarm system also is not a substitute
for property owners, renters, or other occupants to act prudently to
prevent or minimize the harmful effects of an emergency situation.
Smoke Detectors
Smoke detectors that are a part of this system may not properly alert
occupants of a fire for a number of reasons, some of which follow.
The smoke detectors may have been improperly installed or posi-
tioned. Smoke may not be able to reach the smoke detectors, such as
when the fire is in a chimney, walls or roofs, or on the other side of
closed doors. Smoke detectors may not detect smoke from fires on
another level of the residence or building.
Every fire is different in the amount of smoke produced and the rate
of burning. Smoke detectors cannot sense all types of fires equally
well. Smoke detectors may not provide timely warning of fires
caused by carelessness or safety hazards such as smoking in bed, vio-
lent explosions, escaping gas, improper storage of flammable materi-
als, overloaded electrical circuits, children playing with matches, or
arson.
Even if the smoke detector operates as intended, there may be cir-
cumstances when there is insufficient warning to allow all occupants
to escape in time to avoid injury or death.
Telephone Lines
If telephone lines are used to transmit alarms, they may be out of ser-
vice or busy for certain periods of time. Also an intruder may cut the
telephone line or defeat its operation by more sophisticated means
which may be difficult to detect.
Warning Devices
Warning devices such as sirens, bells, horns, or strobes may not warn
people or waken someone sleeping if there is an intervening wall or
door. If warning devices are located on a different level of the resi-
dence or premise, then it is less likely that the occupants will be
alerted or awakened. Audible warning devices may be interfered
with by other noise sources such as stereos, radios, televisions, air
conditioners, other appliances, or passing traffic. Audible warning
devices, however loud, may not be heard by a hearing-impaired per-
son.
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5
Internet Alarm Communicator Installation Manual
IMPORTANT
This installation manual shall be used in conjunction with the control panel manual. All the safety
instructions specified within that manual shall be observed. The control panel is referenced as the
“panel” throughout this document.
The Internet alarm communicator is a fixed, wall-mounted unit, and shall be installed in the loca-
tion specified in these instructions.The equipment enclosure must be fully assembled and closed,
with all the necessary screws/tabs, and secured to a wall before operation. Internal wiring must be
routed in a manner that prevents:
• Excessive strain on wire and on terminal connections,
• Interference between power limited and non power limited wiring,
• Loosening of terminal connections, or
• Damage of conductor insulation.
WARNING: Never install this equipment during a lightning storm.
Safety Information
The installer must instruct the system user on each of the following:
• Do not attempt to service this product. Opening or removing covers may expose the user to
dangerous voltages or other risks.
• Any servicing shall be referred to service persons only.
• Use authorized accessories only with this equipment.
• Do not stay close to the equipment during device operation.
Model Information
This manual covers the following alarm communicator models: TL280 and TL280R. Models end-
ing in “R” include a built-in RS-422 interface for connecting to local third party applications.
TL280(R): Is an Internet alarm communicator that sends alarm communication to Sur-Gard Sys-
tem I-IP, II, III (SG-DRL3IP), IV (SG-DRL4IP), and 5 (SG-DRL5IP) central station receivers
through an Internet connection.
The communicator can be used as either a backup or primary communicator. The communicator
supports Internet Protocol (IP) transmission of panel and communicator events over an Internet
connection.
Panel Mounting
The TL280(R) communicator is compatible with HS2016, HS2032, HS2064, and HS2128 panels.
Features
• 128-bit AES encryption via Ethernet/Internet (NIST validation certificate number 2645).
• Ethernet LAN/WAN 10/100 BASE-T.
• Individual Internet periodic test transmission.
• Integrated call routing.
• Visual Verification (Not a UL feature) (Requires a Sur-Gard System 5 receiver)
• Remote firmware upgrade capability of the communicator and panel firmware via Internet.
• Panel remote uploading/downloading support via Internet.
• PC-LINK connection.
• SIA and Contact ID (CID) formats supported.
• Trouble display LEDs.
• Supervision heartbeats sent Internet.
GENERAL
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Internet Alarm Communicator Installation Manual
Technical Specifications
The input voltage to the Communicator can be drawn from an Underwriters Laboratories/Under-
writers Laboratories Canada (UL/ULC) listed control panel or compatible power supply module
such as HSM2204 or HSM2300.
NOTE: Power supply must be Class 2, power limited.
UL/ULC Installation Requirements
NOTE: For equipment used at the protected premises and intended to facilitate IP communica-
tions (hubs, routers, NIDs, Digital Subscriber Line (DSL), cable modems), 24 hour back-
up power is required. Where such cannot be facilitated, a secondary (back-up) communi-
cation channel is required.
 Domain Name Service (DNS) programming is not permitted in UL/ULC listed
systems.
Notes for using Private, Corporate, and High Speed Data Networks:
Network access and domain access policies shall be set to restrict unauthorized network access,
and spoofing or Denial of Service (DoS) attacks. Select an Internet Service Provider (ISP) that has
redundant servers/systems, back-up power, routers with firewalls enabled, and methods to identify
and protect against DoS attacks (e.g., via spoofing).
Notes for using Public Switched Data Networks:
Communication channels shall be facilitated such that the communicator will restrict unauthorized
access, which could otherwise compromise security. The communicator shall be located in a
secured area.
• For ULC Residential Fire and Burglary applications the TL280(R) can be used as primary com-
munication channel via either Ethernet or as a back-up in conjunction with the Digital Alarm
Communicator Transmitter (DACT). Test transmission every 24 hours shall be enabled on each
channel.
• For ULC Commercial Fire and Burglary applications the TL280(R) can be used as a passive
communication module with the following security levels:
• P1 (each channel is independent)
• The communicator can also be used as an active communication system with the security levels
A1-A4 (each channel independent). For active line security systems AES128 bit encryption
shall be enabled (at the monitoring station receiver) and the supervision heartbeat rate shall be
set as 90 seconds (panel section [851][004] = 005A/90). The supervision window at the Signal
Receiver Center (SRC)'s receiver shall be programmed as maximum of 180 (00B4/180) sec-
onds.
• For UL Residential Fire and Burglary applications the TL280(R) can be used as the primary
communication channel via Ethernet, or as a back-up in conjunction with the DACT
(30 day test transmission is required on each channel).
• The supervision heartbeat shall be enabled (panel section [851][005] toggle option [1] (Ether-
net) shall be ON), toggle option [3] (supervision type) shall be ON and the supervision heart-
beat rate shall be selected as 135 (0087/135) seconds. Option [004] = 0087. The supervision
window at the supervising station shall be maximum 200 (00C8/200) seconds. For encrypted
line security systems the encryption AES128 bit shall be enabled at the monitoring station
receiver.
• For UL Commercial Burglary installations, the TL280(R) is listed as a primary (sole) commu-
nication means (heartbeat must be enabled) or for supplementary (back-up) use in conjunction
with a Plain Old Telephone Service (POTS) line dialer. When the heartbeat transmission over
the Ethernet network is enabled, using the TL280(R) with a compatible control unit listed for
standard/encrypted line security, it can provide line security for the alarm system over the pri-
mary line.
• The TL280(R) is also suitable for use with a compatible control unit listed for dual line security
transmission when used in conjunction with a DACT or a Public Switched Data Network
(PSDN) transmitter. The PSDN provides the line security and is the primary line. In this mode,
alarm signals are required to be sent simultaneously over both communication methods.
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Internet Alarm Communicator Installation Manual
Ratings and Compatibility
NOTE: Enter [*][8][Installer Code][900] at keypad to view the panel version number.
Products or components of products, which perform communications functions only, shall comply
with the requirements applicable to communications equipment as specified in UL60950 or CAN
CSA C22.2. No. 60950-1, Information Technology Equipment - Safety - Part 1: General Require-
ments. Where network interfaces are external to the control unit or receiver, compliance to CAN
CSA C22.2. No. 60950-1 is adequate. Such components include, but are not limited to: hubs, rout-
ers, NIDs, third-party communications service providers, DSL modems, and cable modems.
Encryption
The communicator uses 128-Bit AES encryption. Encryption can only be enabled from the moni-
toring station receiver. Each receiver (Ethernet 1 and 2) can independently have encryption
enabled or disabled. When encryption is enabled, the central station will configure the device to
encrypt communications the next time the communicator module performs a communication to
that receiver.
NOTE: Packets will start being encrypted only after the next event is sent to that receiver, or if the
unit is restarted.
NOTE: Before leaving the installation site, the communicator TL280(R) Ethernet line shall be
connected via an APPROVED (acceptable to the local authorities) Network Interface
Device (NID) (e.g., for UL Installations, UL60950 listed NID). All wiring shall be per-
formed according to the local electrical codes.
The communicator shall be installed by service persons only (service person is defined as a person
having the appropriate technical training and experience necessary to be aware of hazards to which
that person may be exposed to in performing a task and can also take measures to minimize the
risks to that person or other persons). The Communicator shall be installed and used within an
environment that provides the pollution degree max 2, overvoltages category II, in non-hazardous,
Table 1: Communicator Ratings
Model TL280(R)
Power Supply Ratings
Input Voltage
10.8-12.5 VDC
Power is supplied from the panel’s PC-Link header or a PCL-422 module in
remote cabinet installations. In remote cabinet installations, the PCL-422
module located with the communicator is powered by either an HSM2204
or an HSM2300. Refer to the PCL-422 installation instructions for details.
Current Consumption
Current 100mA @ 13.66V
Environmental Specifications
Operating Temperature 14°F to 131°F (-10°C to 55°C)
Humidity 5% ~ 93% relative humidity, non-condensing
Mechanical Specifications
Board Dimensions (mm) 100 × 150 × 15
Weight (grams) with bracket 290
Table 2: Compatible Receivers and Panels
Communicator Receiver/
Panel Description
TL280(R)
Receiver
• Sur-Gard System I Receiver, version 1.13+
• Sur-Gard System II Receiver, version 2.10+
• Sur-Gard SG-DRL3-IP, version 2.30+ (for Sur-Gard System III Receiver)
• Sur-Gard SG-DRL4-IP version 1.20+ (for Sur-Gard System IV Receiver)
•
Sur-Gard SG-DRL5-IP version 1.00+ (for Sur-Gard System 5 Receiver)
Panel
• HS2016
• HS2032
• HS2064
• HS2128
PRE INSTALLATION CONFIGURATION
COMMUNICATOR INSTALLATION CONFIGURATION
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indoor locations only. This manual shall be used with the installation manual of the panel which is
connected to the Ethernet communicator. All instructions specified within the panel manual must
be observed.
All the local rules imposed by local electrical codes shall be observed and respected during instal-
lation.
Installing the Ethernet Cable
A Category 5 (CAT 5) Ethernet cable must be run from a source with Ethernet/Internet connectiv-
ity to the communicator module, inside the panel. The communicator end of the cable must be ter-
minated with an RJ45 plug, which will connect to the communicator’s RJ45 jack after the
communicator is installed. All requirements for installation of CAT 5 Ethernet cable must be
observed for correct operation of the communicator, including, but not limited to, the following:
• Do NOT strip off cable sheathing more than required for proper termination.
• Do NOT kink/knot cable.
• Do NOT crush cable with cable ties.
• Do NOT untwist CAT 5 pairs more than ½ in. (1.2cm).
• Do NOT splice cable.
• Do NOT bend cable at right angles or make any other sharp bends.
NOTE: CAT 5 specification requires that any cable bend must have a minimum 2 in. (5 cm) bend
radius. Maximum length of CAT 5 cable is 328 ft. (100 m).
Running the RS-422 Cable (R models only)
When installing the communicator for use with 3rd party applications an RS-422 cable must be
connected between the 3rd party device and the communicator module.
NOTE: Maximum cable length for RS-422 cable is 1,000 ft. (305 m).
Please refer to the installation manual of the 3rd party device for wiring instructions.
Installing Communicator with HS2016, HS2032, HS2064, and
HS2128 Panel
1. To assemble supplied mounting bracket, perform the following: (See Figure 1 ).
a. Remove the 4 white plastic
standoffs from the bag provided
with the communicator kit.
b. Insert the 4 standoffs through the
back of the mounting bracket,
into the holes at each corner.
c. Place the bracket on a flat, solid
surface. Hold the communicator
component side up and orient the
4 holes on the communicator
with the 4 standoffs protruding
from the bracket. Push the com-
municator firmly and evenly onto
the standoffs until it is securely attached to the mounting bracket.
d. Remove the panel front cover.
e. Remove and discard the circular knockout located in the top-right section of the panel.
2. Install the Communicator into the panel:
a. Attach one end of the PC-LINK cable to the PCLINK_2 header on the panel (red wire goes
on the right-hand pin of the panel PCLINK_2 header (see Figure 3)).
b. Insert the assembled communicator into the panel.
INSTALLING ETHERNET COMMUNICATOR IN PANEL
Mounting
Holes
Mounting Holes
Mounting Plate
Communicator
Board
Mounting
Plate
Stand Off
Figure 1:Communicator Mounting Bracket
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Internet Alarm Communicator Installation Manual
c. Locate the screw hole on the right side wall of the
panel. See Figure 2 (screw). Line up the assembled
communicator with the right side wall of the panel
and, using the screw provided, secure the mount-
ing bracket to the panel.
d. Attach the other end of the PC-LINK cable to the
communicator (red wire goes on the right-hand pin
of the communicator PC-LINK header (See Figure
3)).
e. Using light pressure (finger tight only), attach the
supplied white quad band whip antenna to the
threaded antenna connection point at top of the
panel.
WARNING! - The TL280(R) module is power lim-
ited. Do not route any wiring over the circuit
board. Maintain at least 1in. (25.4mm) separation
between circuit board and wiring. A minimum of ¼
in. (7mm) separation must be maintained at all
points between non-power limited wiring and
power limited wiring.
3. To electrically connect the communicator to the panel, perform the following steps (See Figure 3).
a. Disconnect both AC power and battery connections from the panel, and disconnect tele-
phone line.
4. Install the RS-422 connections (R models only). If using the communicator with a 3rd party
device, wire the connections as per the table below:
Table 3: RS-422 Connections
3rd Party Device Communicator
TX+ RX+
TX- RX-
RX+ TX+
RX- TX-
GND (Optional) GND
PC-Link
cable connector
screw
GSM Radio
RJ-45
UA601
HS2016/2032/2064/2128
Figure 2:HS2016/2032/2064/2128 Control Panel
Figure 3:Communicator Wiring Diagram
AUDIO/DEFAULT
DSC
UA601
PC-LINK
COM
TL280(R)
AC
AC
Z1 COM Z2 Z3 COM Z4 Z5 COM Z6 Z7 COM Z8
AUX+
BELL +
PGM1 PGM3
RING T-1
HS2016/2032/2064/2128
UA621
Input Ratings:
+10.8V ~ +12.5 VDC
100mA
DSC Panel min. power requirements:
- 16.5 VAC 40 VA transformer;
- 12 VDC 7Ah battery
Jumper pins 4 and 5
to reset.
1
Maximum cable length for AWG 22 is 305 m (1,000 ft)
From NID
Use only CAT5
Supervised
RJ-45
GRN YEL
TIP R-1
BLK
RED AUX -
BELL - EGND
TX+
GND
TX-
RX+ RX-
SHLD
Network Link
YELLOW
PGM2 PGM4
Maximum cable length
100 m (328 ft)
PCLINK_2
Red
Red
RS-422
To 3rd party device
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Internet Alarm Communicator Installation Manual
NOTE: The GND connection is optional. DSC recommends connecting GND wire at both ends.
Install Network Cable
1. Route the CAT 5 Ethernet cable through back of the panel and plug it into the communicator’s
RJ45 jack.
NOTE: Before leaving the premises the Ethernet communication lines must first be connected to
an approved (acceptable to local authorities) type NID, (UL installations, UL 60950 listed
NID, for ULC installations CAN/CSA C22.2. No. 60950-1 certified NID). All wiring
shall be performed according to the local electrical codes.
2. Perform the following steps for initial power on of the panel with communicator installed:
a. Reconnect the AC power, telephone line, and battery +connector to the panel.
(The communicator and panel will power up together).
b. Observe that the communicator’s red and yellow LEDs are flashing together while it initial-
izes. The red and yellow LEDs will continue to flash until the communicator has success-
fully communicated to all programmed receivers.
NOTE: Initialization may take several minutes to complete. Red and yellow LEDs will flash
together during initialization. Do not continue to next step until the red and yellow LEDs
have stopped flashing. (If only the yellow LED is flashing, there is a communicator trou-
ble). Correct trouble indicated by flashes on yellow LED before continuing. (See Table 6
for troubleshooting assistance).
3. Mount the panel at location.
 Domain Name Service (DNS) programming is not permitted in UL/ULC listed
systems.
Keypad Data Display
• Section-Toggle Options: The number is displayed when toggle is ON, the number is not dis-
played when toggle is OFF. (e.g., toggle options displays: [
-- 3 -- 6 -- ]. Options 3 and 6 are ON,
all others are OFF). Pressing keys 1 through 8 will alternately turn the toggle ON and OFF.
• HEX/Decimal Data: Values that are provided with two defaults, separated by a “/” character,
use the format: hexadecimal followed by decimal equivalent (e.g., default [0BF5/3061]). Hexa-
decimal numbers are shown, with all leading zeroes, to the full field length defined for the num-
ber.
Entering HEX values at keypad
To enter HEX values at the keypad, you must press the *key before entering the HEX value. (e.g.,
to enter “C” at the keypad, press [*][3])
Entering ASCII Characters at keypad
1. Press [*] and use scroll buttons [<] [>] to display “ASCII Entry” on the LCD screen.
2. Press [*] to select ASCII entry mode.
3. Use the [<] [>] scroll keys to display the character you want and press [*] to save and exit
ASCII.
4. Repeat the steps above to enter another ASCII character.
HS2016/2032/2064/2128 Initial Programming
Please refer to the panel installation guide section ‘Alternate Communicator Set-up’ for details.
Perform the following steps to ensure that the communicator and the panel work together as
intended.
These sections must be programmed at the panel keypad. Enter [*][8][Installer Code][Section
Number]. Record any values that are modified from their default, in the appropriate worksheets
for the panel or communicator.
1. In panel section [377] ‘Communication Variables’, subsection [002] ‘Communication Delays’,
sub-subsection [1] ‘Communication Delay’,
program 060 (seconds).
2. In panel section [382] ‘Communicator Option 3’ set option [5] ON
INITIAL PANEL PROGRAMMING
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NOTE: If this option is OFF, the yellow status LED on the communicator will indicate ‘Panel
Supervision Trouble’ (2 flashes) and the unit can not be programmed via the PC-LINK
cable.
NOTE: Account number in communicator section [851][021] automatically syncs with panel sys-
tem account number in section [310][000].
3. In panel sections [300] ‘Panel/Receiver Communications Paths’ subsections [001] to [004],
program the subsection with 02 to 04.
NOTE: Refer to panel reference manual for additional information
4. In panel section [350] ‘Communication Formats’, program the communication format as: CID
(03) or SIA FSK (04).
5. In panel sections [311] - [318] ‘Partition Call Directions’, program the call direction options for
the system.
6. In panel section [401] ‘DLS/SA Options’, set toggle option [2] ‘User Enable DLS’ to ON in
order to perform panel DLS session through Ethernet.
NOTE: Before leaving the premises, the installer should verify all programmed communications
paths. See programming options section [851][901] to send immediate test transmissions.
NOTE: Sending test transmissions to receivers that are not programmed will generate FTC Trou-
ble.
Communicator Troubles displayed on a HS2016/2032/2064/2128
If the The HS2016/2032/2064/2128 panel encounters a communicator trouble, a trouble message
is displayed on the LCD keypad. For more information about the communicator trouble, press
[*][2] or refer to the event buffer. The log entry shows Fault or Restore for each of the following
events:
• Alt. Comm Ethernet Trouble/Restore
• Alt. Comm Fault/Restore
• Alt. Comm Receiver (1-2) Absent/Restore
• Alt. Comm Receiver (1-2) supervision Trouble/Restore
• Alt. Comm Receiver (1-2) FTC Trouble/Restore
NOTE: When Panel displays “Alternate Fault,” communicator programming is not accessible via
the keypad.
Table 4: Communicator Path Programming
Value Communication Method
02 Auto Routing
03 Ethernet 1
04 Ethernet 2
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The communicator has 2 on-board LED indicators: a yellow trouble LED and a red network con-
nection status LED. The LED meaning is described in this section.
Yellow Trouble LED
The yellow LED will flash to indicate a trouble on the unit. The number of flashes indicates the
type of trouble. See the table below for the coded flashes and the conditions which will activate the
trouble status LED.
NOTE: Only the highest priority trouble (2 flashes is the highest priority trouble) is indicated.
When this trouble is restored, the next highest trouble is indicated. This will continue
until all troubles have been cleared (yellow LED is not flashing).
The following paragraphs describe each trouble condition:
Panel Supervision Trouble (2 Flashes)
This trouble will be indicated when communication between the communicator module and the
panel fails. If the module can not communicate with the panel (e.g., loss of power to the panel) the
communicator will send the ‘Panel Absent Trouble Event’ message to the central station receiver.
When communication returns, a ‘Panel Absent Restore Event’ is sent by the communicator to the
central station receiver. The reporting codes are ET0001 for trouble and ER0001 for restore. The
panel absent event always uses the primary receiver account code when communicating to the cen-
tral station.
NOTE: Panel supervision troubles/restores are internally generated events by the communicator.
Trouble is generated if the communicator misses 6 polls. Trouble is restored on receipt of
first poll from the panel.
Ethernet Trouble (6 Flashes)
This trouble is indicated when Ethernet link between the transmitter and the local switch or router
is absent. This trouble will also be indicated if the unit fails to get Dynamic Host Control Protocol
(DHCP) settings from the DHCP server. (Not active if Ethernet receivers are not programmed).
Receiver Not Available (7 Flashes)
This trouble is indicated if the unit is not able to successfully initialize with any of the pro-
grammed receivers. Unprogrammed receivers are excluded.
Receiver Supervision Trouble (8 Flashes)
This trouble is indicated when receiver supervision is enabled and communication between the
communicator module and the receiver fails. Trouble is indicated if Ethernet 1 is supervised and
does not receive a heartbeat from the receiver.
FTC Trouble (9 Flashes)
This trouble is indicated when the unit fails to communicate module events to the central station.
Trouble is displayed after the unit has exhausted all communications attempts to all programmed
receivers for events generated by the communicator.
Module Configuration Trouble (12 Flashes)
This trouble is indicated when the system account code or the receiver account have not been pro-
grammed. Disabled receivers are excluded.
Red Network Connection Status LED
BLINKING: Indicates communications in progress.
• Once quickly for outgoing Ethernet transmission.
COMMUNICATOR STATUS LEDS
Table 5: Yellow Trouble Status LED
# of
Flashes Trouble # of Flashes Trouble
2 Panel Supervision Trouble 8 Receiver Supervision Trouble
4 Not Applicable 9 FTC Trouble
5 Not Applicable 10 Not Applicable
6 Ethernet Trouble 12 Module Configuration Trouble
7 Receiver Not Available Trouble
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• Twice quickly to indicate incoming Ethernet ACK/NACK.
OFF: This is the normal state of the red network connection status LED. There are no network
connection issues present.
ON: There is a problem with the Ethernet network connection. LED will be ON if any of the fol-
lowing occur:
• Ethernet cable is not connected,
• DHCP configuration times out.
Network Activity LED (Red)
• Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive.
Factory Defaults Reset
You can reset the programming options for the communicator to the factory settings by installing
the hardware jumper. Perform the following steps to reset the communicator:
NOTE: A jumper is required on AUDIO/DEFAULT pins 4 and 5 to reset the hardware values.
1. Remove panel front cover.
2. Locate the AUDIO/DEFAULT 5 pin connector on the communicator board (see Figure 3).
3. Apply a jumper to short the hardware default pins 4 and 5.
4. Remove AC and DC power from the panel and then reapply power to the panel.
5. Wait 30 seconds.
6. Remove the jumper from the hardware default pins 4 and 5 (green LEDs will stop flashing).
7. Replace the panel cover.
NOTE: The communicator has now been reset to the factory default values.
Firmware Update
The device firmware can be updated over Ethernet (remote or local updating):
• When the firmware update begins, all LEDs are ON.
• During the firmware update process, the LEDs will cycle in a chaser pattern.
• During the firmware update process, the chaser pattern will briefly pause and resume again.
This indicates firmware verification check has passed, and application update will begin.
• After a successful update, the unit will automatically restart.
• Should the update fail, all LEDs will flash ON, then OFF together at 1-second intervals.
NOTE: If the firmware update fails, restart the communicator by cycling power. For persistent
update failures, contact your dealer. For UL/ULC listed installations, only local firmware
updates are allowed.
COMMUNICATOR RESET / UPDATE
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NOTE: For additional details:
• Refer to section [983] for troubleshooting the firmware updates
• Refer to section [984] to verify the trouble status
COMMUNICATOR TROUBLESHOOTING
Table 6: Trouble indications
Trouble
indication
Trouble
Indicator
Digit
Possible
Causes Trouble Possible Solution
No Indication N/A No Power
• Check the power connections between the panel and the communicator.
• Confirm PC-LINK cable is properly installed between communicator and
panel.
Trouble LED –
2 Flashes 02
Panel
Supervision
Trouble
• Check section [382] toggle option [5] is ON (Alternate Communicator
Enabled).
• Ensure the PC-LINK cable between the panel and communicator is connected
properly (not reversed) and is securely in place.
Yellow LED –
6 Flashes 06 Ethernet Trouble
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the com-
municator and the hub/router/switch.
• Check the link light on the hub/router/switch is ON. If link light is OFF, start the
hub/router/switch.
• If DHCP is used, ensure that the unit has an assigned IP address from the server.
In Section [851] [992] verify a valid IP address is programmed. If not, contact
the network administrator.
• If problem persists, replace the Ethernet cable and RJ45 connector.
Yellow LED –
7 Flashes 07 Receiver Not Available
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (default UDP port 3060 and port 3065).
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
Yellow LED –
8 Flashes 08
Receiver
Supervision
Trouble
• This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED -
9 Flashes 09 FTC Trouble
• The unit has exhausted all communications attempts to all programmed receiv-
ers for events generated by the communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED –
12 Flashes 0C
Module
Configuration
Trouble
• This indication appears when section [021] system account code or
sections [101] or [111] receiver account code have not been programmed.
Ensure that a valid account code has been entered in these sections.
Red and Yellow
LEDs flashing
together
N/A
Initialization
Sequence
• The unit is still initializing please wait while the unit establishes a connection to
all programmed receivers.
Note: This process may take several minutes to complete.
Boot Loader
Failed
• If the initialization sequence is taking more than several minutes, the boot
loader might have failed.
• Confirm that the boot loader has failed by entering communicator program-
ming [*][8][installer code][851].
• If access is granted, continue waiting for the initialization sequence to complete.
• If access is denied (long error tone), disconnect power from, then reconnect
power to the communicator module.
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The programming sections described in this document can be viewed at the keypad LCD. To start
programming enter: [*][8][installer code] [851] [section number], where section number is the 3
digit section number referenced in this section. The programming worksheets at the end of this
document can be used to record the new values when programming changes have been made from
the default values.
System Options
[001] Ethernet IP Address
Default (000.000.000.000)
Enter the IP address of the communicator. Ensure that the IP address is unique to the communica-
tor on the local network. Format is 4 fields, each field is a 3-digit decimal number. Valid range:
000-255. If an IP address is programmed in this section, the unit will operate with static IP (DHCP
disabled). Sections [002] and [003] must also be programmed when using static IP addresses.
NOTE: Default for this section is Dynamic Host Configuration Protocol (DHCP) enabled. When
enabled, the DHCP server will set values for: IP address [001], subnet mask [002], and
gateway [003]. Programming an IP address in this section will disable DHCP (Static IP).
[002] Ethernet IP Subnet Mask
Default (255.255.255.000)
Enter the Ethernet IP subnet mask of the communicator. Format is 4 fields, each field is 3 digits.
Valid range: 000-255.
NOTE: If DHCP is enabled, the DHCP server will assign the subnet mask for this section and the
programmed value will be ignored.
[003] Ethernet Gateway IP Address
Default (000.000.000.000)
Enter the Ethernet gateway IP address of the communicator. The gateway IP address is required
when a router is used on the local network to reach the destination IP address specified in section
[001]. Format is 4 fields, each field is a 3 digit decimal number. Valid range: 000-255.
NOTE: If DHCP is enabled, the DHCP server will assign the gateway IP address for this section
and the programmed value will be ignored.
[004] Receiver Supervision Interval
Default (0087/135)
When receiver supervision is enabled (ON) in section [005] toggle option [3], the unit sends heart-
beats to Ethernet receiver 1 to test the communications path. Use this section to set the interval
time (in seconds) when heartbeats will be sent to the receivers. Valid range 000A-FFFF seconds. If
the programmed value is less than (000A/10) seconds, supervision is disabled.
• Receiver Window: This is the supervision timeout that must be configured at the central station
receiver.
• Recommended Values: This is the recommended heartbeat interval that should be programmed
into the communicator.
• For ULC installations, the daily test transmission must be enabled over each available commu-
nication channel sections [125].
ETHERNET PROGRAMMING OPTIONS
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Table 7: Supervision Intervals for UL/ULC
[005] System Toggle Options
[1] Ethernet Receiver 1 Supervised Default (OFF)
ON: Ethernet receiver 1 will be supervised and heartbeats will be sent to Ethernet receiver
1 based on the supervision interval programmed in section [004].
OFF: Ethernet receiver 1 will not be supervised. When disabled, heartbeat 1 is sent to the
Ethernet receiver once every hour, regardless of supervision type (heartbeat 1 or 2). The
heartbeat is resent every 5 seconds until ACK. If no event or heartbeat ACK is received
after (receiver supervision interval + 75 seconds), supervisory trouble is indicated.
NOTE: Ethernet receiver 2 can not be supervised.
[2] Reserved
[3] Supervision Type Default (OFF)
ON: Heartbeat 1 (commercial supervision). This supervision type is suitable for applica-
tions where swap detection is required on the supervisory packet.
OFF: Heartbeat 2 (residential supervision). This supervision type is suitable for applica-
tions where supervision of the communication path to the receiver is required. (no swap
detection).
NOTE: Commercial supervision is more data intensive than residential supervision and should
only be used when required to meet the approval for the installation.
OFF: Events will be communicated to the receivers individually.Toggle should be OFF
when guaranteed message delivery to both receivers is required.
[4] Reserved
[5] Reserved
[6] Remote Firmware Upgrade Default (ON)
ON: The communicator module firmware can be remotely upgraded using the Ethernet net-
work.
OFF: The communicator module firmware can not be remotely upgraded. Local firmware
upgrade is still possible.
[7] Alternate Test Transmissions Default (OFF).
ON: When the periodic test transmission interval occurs, the test transmission will alternate
between being sent to the primary and secondary receivers with each test transmission
interval.
OFF: When the periodic test transmission interval occurs, the test transmission will be sent
to the programmed receivers, based on the settings of the periodic test transmission report-
ing codes.
[8] Reserved
Jurisdiction Receiver Window (Timeout) Recommended Supervision
Interval
UL Commercial Burglary 200 seconds (0087/135) seconds
UL Residential Fire 30 days Panel Test Transmission
UL Residential Burglary 30 days Panel Test Transmission
ULC Commercial Burglary Active 180 seconds (005A/90) seconds
ULC Commercial Burglary Passive 24 hours Panel Test Transmission
ULC Commercial Burglary Fire Active 180 seconds (0073/115) seconds
ULC Commercial Burglary Fire Passive 24 hours Panel Test Transmission
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[006] System Toggle Options 2
[1] Ethernet 1 receiver enabled. Default (ON).
ON: Ethernet receiver 1 is enabled.
OFF: Ethernet receiver 1 is disabled.
[2] Ethernet receiver 2 is enabled. Default (ON).
ON: Ethernet receiver 2 is enabled.
OFF: Ethernet receiver 2 is disabled.
[3]-[8] Reserved
[007] DNS Server IP 1
Default (000.000.000.000)
 Programming this section is not permitted on a UL/ULC listed system.
Enter the IP address for DNS server 1. Format is 4 fields, each field is a 3 digit decimal. Valid
range: 000-255.
NOTE: If no value is programmed and DHCP is used, the DHCP server will configure the
address. If an address is programmed and DHCP is used, the address that you program
will be used instead of the DHCP address.
[008] DNS Server IP 2
 Programming this section is not permitted on a UL/ULC listed system.
Default (000.000.000.000)
Enter the IP address for DNS server 2. Format is 4 fields, each field is a 3 digit decimal. Valid
range: 000-255.
NOTE: If no value is programmed and DHCP is used, the DHCP server will assign this value. If
an address is programmed and DHCP is used, the address that you program will be used
instead of the DHCP address.
Programming Options
[010] System Toggle Options 3
[1] Reserved.
[2] Visual verification. Default (OFF)
ON: Visual verification is enabled.
OFF: Visual verification is disabled.
[3] Reserved.
[4] Reserved.
[5] Reserved.
[6] Reserved.
[7] Reserved.
[8] Reserved.
[011] Installer Code
Default (CAFE)
Program the installer code for the communicator module. The installer code will be required when
programming the communicator module. Valid range: 0000 - FFFF.
[012] DLS Incoming Port
Default (0BF6/3062)
The DLS incoming local port (listening port) is the port DLS IV will use when connecting to the
communicator. If a router or gateway is used, it must be programmed with a transmission control
protocol (TCP) port forward for this port to the communicator module IP address. Valid range:
0000 - FFFF.
[013] DLS Outgoing Port
Default (0BFA/3066)
The DLS outgoing port is used for outgoing session to DLS IV after an SMS request has been sent
to the communicator. Use this section to set the value of the local outgoing port. The value must be
changed if the communicator is located behind a firewall and must be assigned a particular port
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number, as determined by your network administrator. In most cases, changing the default value or
configuring your firewall with this port is not required.
Valid range: 0000-FFFF.
[015] DLS Call-Up IP
Default (000.000.000.000)
[016] DLS Call-Up Port
Default (0000)
[020] Time Zone
Default (00)
Please refer to the panel reference manual section ‘Real-Time Clock’ for more details. Use Col-
umn 2 (Offset Hours) to find your local Time Zone. Record the two-digit HEX value from Column
1 (HEX Value) on the same row. Program this HEX value for your Time Zone. Valid range is 00 -
FF.
Table 8: World Wide Time Zones
HEX
Value
Offset
Hours
Std
Abbrev Location
01 -12 BIT Baker Island Time
05 -11 NUT Niue Time
SST Somoa Standard Time
09 -10
HAST Hawaii-Aleutian Standard Time
THAT Tahiti Time
TKT Tokelau Time
CKT Cook Island Time
0B -9.5 MIT Marquesas Island Time
0D -9 AKST Alaska Standard Time
GIT Gambier Island Time
11 -8
PST Pacific Standard Time
PST Pitcarirn Standard Time
CIST Clipperton Island Standard Time
15 -7 MST Mountain Standard Time
19 -6
CST Central Standard Time
GALT Galapagos Time
PIT Peter Island Time
EAST Easter Island Standard Time
1D -5
EST Eastern Standard Time
COT Colombia Time
ECT Ecuador Time
PET Peru Time
ACT Acre Time
1F -4.5 VST Venezuela Standard Time
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21 -4
AST Atlantic Standard Time
CLST Chile Standard Time
BWST Brazil Western Standard Time
SLT San Luis Time
PYT Paraguay Time
JFST Juan Fernandez Island Standard Time
GYT Guyana Time
FKST Falkland Island Standard Time
BOT Bolivia Time
23 -3.5 NST Newfoundland Standard Time
25 -3
CGT Central Greenland Time
ART Argentina Time
BRT Brazilia Time
UYT Uruguay Standard Time
SRT Suriname Time
ROTT Rothera Time
PMST St. Pierre & Miquelon Standard Time
GFT French Guiana Time
29 -2 GST South Georgia and the South Sandwich Islands
BEST Brazil Eastern Standard Time
2D -1
EGT Eastern Greenland Time
CVT Cape Verde Time
AZOST Azores Standard Time
31 0
WET Western Europian Time
GMT Greenwich Mean Time (UTC)
SLT Sierra Leone Time
IST Ireland Standard Time
35 1
CET Central Europian Time
WAT Western Africa Time
BST British Summer Time
Table 8: World Wide Time Zones
HEX
Valu e
Offset
Hours
Std
Abbrev Location
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39 2
EET Eastern Europian Time
CAT Central Africa Time
SYT Syrian Standard Time
SAST South Africa Standard Time
IST Israel Standard Time
3D 3
MSK Moscow Standard Time
EAT Eastern Africa Time
AST Arabic Standard Time
AST Arabia Standard Time
AST Al Manamah Standard Time
3F 3.5 IRST Iran Standard Time
41 4
AMST Armenia Standard Time
SCT Seychelles Time
GST Gulf Standard Time
SAMT Samara Time
RET Reunion Time
MUT Mauritius Time
ICT Iles Crozet Time
GET Georgia Standard Time
AZT Azerbaijan Time
43 4.5 AFT Afghanistan Time
45 5
WKST West Kazakhstan Standard Time
PKT Pakistan Time
YEKT Yekaterinburg Time
UZT Uzbekistan Time
TMT Turkmenistan Time
TJT Tajikistan Time
TFT French Southern and Antarctic Time
MVT Maldives Time
MAWT Mawson Time
KGT Kyrgyzstan Time
HMT Heard and McDonald Island Time
DAVT Davis Time
Table 8: World Wide Time Zones
HEX
Value
Offset
Hours
Std
Abbrev Location
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