Tyro YOXIMO User manual

Unpack
Your new Tyro terminal provides
both 3G and WiFi network
connectivity options. These can
be selected through the terminal’s
network conguration menu.
3G and WiFi connectivity are
available for use regardless of
whether you wish to operate
the terminal in standalone or
integrated mode. WiFi connectivity
assumes WiFi access at point of
operation.
Network settings
Easy to transact
Your YOXIMO terminal
Thank you for choosing Tyro!
Please use this guide to easily
install and start using your new
EFTPOS terminal.
For security reasons, all terminals
are shipped in deactivated mode.
Once the terminal is connected to
a working power source, call Tyro
Customer Support to activate.
Quote your company’s trading
name and the serial number
located on the terminal base.
Once activated, the terminal will
display your company name.
Transactions below $100 can be
processed as contactless payments.
For contactless transactions over
$100, a PIN will be required.
To enable or disable settings for
tipping, cash-out, refunds, etc
go to Menu > Conguration.
Only use WPA2 to secure your
WiFi networks. WPA2 provides
stronger data protection and
network access control. Avoid
unsecured or WEP encrypted
wireless networks. Ensure
your WiFi network password is
minimum eight characters.
No default admin password has
been assigned to the terminal.
During set-up, you will be asked
to enter your password. Choose
a secure numeric password.
No sequences/repetitions are
accepted. The admin password
is used to:
● modify terminal settings
● set/change passwords for
tipping, refunds/voids, etc.
The admin password should only
be provided to individuals on
a need-to-know basis. You can
change your admin, refund or
tipping passwords by going to
Menu >Change Passwords.
The terminal will automatically
enforce a temporary lock-out
after three or more unsuccessful
password attempts.
You should regularly change the
default password and security
settings on your router and
modem to protect your network.
Should someone who knows any
of your security passwords cease
employment, all security codes and
passwords should be changed.
Before we ship your terminal,
we have:
● created a merchant account
● assigned you a merchant ID
● sent you an email with your
Merchant Portal password and a
link to verify your email address.
If you have not received the email
by the time your terminal package
arrives, check your spam folder
and call Tyro Customer Support
to conrm your email address.
The rst time you switch on your
terminal, a set-up wizard will assist
you with conguration. It will allow
you to:
● configure network settings
● administer passwords
● enable refunds, MOTO, cash-outs
● choose your Power Profile
(No standby, Normal, or Max
power saving)
You can change the settings at
any time.
Transactions are called MOTO
(mail order/telephone order)
when the cardholder is not
physically present at the time of
payment. To avoid fraud:
● never use MOTO if the
cardholder is present
● when goods are picked up
following MOTO orders,
payment should be completed
as a card present transaction.
MOTO transactions have a higher
chance of chargeback and are
conducted at your own risk.
Check your terminal package to
ensure the following items are
included:
● Tyro EFTPOS terminal
● power adapter
If any of the above items are
missing, please contact Tyro
Customer Support.
By default, each Tyro terminal is
configured to automatically settle
at midnight (local time). You can
change the settlement time:
● on the terminal via Menu >
Automatic Settlement > Change
● by calling Tyro Customer Support.
Transaction and daily reconciliation
reports are available on:
● Tyro’s Merchant Portal
● the Tyro application on the POS
● the Tyro terminal via Menu>
Settlement/Reports >
>Reconciliation Report.
If you choose to use WiFi for
network connectivity, you can
either:
● automatically have the terminal
scan for nearby WiFi networks.
Select the appropriate WiFi
network (SSID), and enter your
network password. If successful,
the terminal will connect
immediately to Tyro.
● or manually enter WiFi details.
You need to know the exact
SSID, security settings, etc.
If you select 3G to communicate
with Tyro, you don’t need
to change the conguration
settings, because the terminal
automatically connects to Tyro’s
mobile carrier network.
Activate Contactless payments Change terminal settings Use WPA2 on WiFi networks
Passwords
Maintenance and Security
If a terminal is damaged, Tyro will
replace it and standard repair rates
will apply. If damage is caused by
misuse/neglect or if the terminal
is irreparable, replacement costs
beyond the standard at repair
rates will apply.
Drain the battery completely before
recharging. Its removal from the
terminal will aect the accuracy of
the power consumption reading on
the display. Battery life is aected by:
● Printer usage
● Printer intensity
● Network signal strength
(a poor signal will consume
more battery).
To order Tyro’s terminal paper
rolls, e-mail [email protected]. Please
specify the type of terminal.
Delivery time is 5-7 business days.
Fees may apply. Before installing,
ensure the paper is not wrinkled and
remove the seal. Unroll about 5cm.
Shut printer cover until it clicks.
Terminal damage
Battery Life
Terminal paper
Change default security settings
Before you start
Congure
MOTO transactions
Tipping
Pair with your POS/PMS
Settlement
Reporting
Connect
Skip this step if you have a
standalone terminal. To process
Integrated EFTPOS/ Easyclaim,
your terminal must be paired
with your POS/PMS system. To
do so, refer to your POS/PMS’s
user guide. When you are pairing,
you will need the merchant ID
and terminal ID which will be
displayed on the terminal screen.
Once successfully paired, the
POS name will appear on the
terminal screen. If the terminal
does not react to a POS/PMS
initiated transaction, follow the
instructions that appear on your
POS/PMS display, or call Tyro
Customer Support.
Easy to install
If you process face-to-face credit
and debit card transactions
exclusively using Tyro’s payment
solution and you follow Tyro’s
MOTO transaction guidelines
you’ll be PCI-DSS compliant.
The version of Tyro Payments
Application running on your
terminal is 14.04.XX (Year.
Iteration.Patch). The ‘Patch’ value
may change without negatively
aecting security, PCI compliance
or features.
PCI Compliance
The tipping function allows the
manual addition of tips after the
receipt has been printed (only
when using credit cards).
To activate tipping, go to Menu>
Configuration > Tipping > Enable
Tipping. To restrict the ability to
complete tipping, the administrator
can create a separate password
for this function. Otherwise, the
admin password can be used as
the default tipping password.
The refund function must be
enabled for you to be able to
process refunds. The card
holder must be present and you
will need the refund password.
To refund a transaction, go to
Menu>Transactions>Refund.
● Enter admin password, press OK
● Enter the value and press OK
● Then swipe or insert the card as
per a normal transaction.
Give the cardholder a copy of the
receipt and retain the merchant
receipt as proof of the transaction.
Refunds

If transaction decline code 13 appears on the screen, call
Tyro Customer Support immediately on 1300 966 639.
00 Approved
01 Problem with card number
02 Problem with card number
03 Invalid Merchant ID
04 Call issuer
05 Do not honour
06 Problem with card number
07 Card reported lost or stolen
08 Approved
12 Invalid transaction format
14 Non existent card number
15 Issuer not existing
17 Invalid conguration
18 Merchant under dispute
19 Error - Retry
21 Problem with card number
22 Issuer can’t be contacted
23 Unacceptable transaction fee
25 Unrecognisable card details
30 Unrecognisable transaction details
31 Card not accepted
33 Transaction declined
34 Call issuer
35 Call issuer
36 Call issuer
37 Transaction declined
38 PIN retries exceeded
39 Not credit account
40 Function not supported
41 Card reported lost
42 Incorrect account type
43 Card reported stolen
44 Non valid account type
mobile
contactless
integrated
eftpos
Yoximo
Set Up Guide
September 2015
© Tyro Payments 155 Clarence St Sydney 2000 NSW www.tyro.com
51 Insucient funds
52 Non existing cheque account
53 Non existing savings account
54 Expired card
55 Incorrect PIN
56 Non existent card number
57 Incorrect account chosen
58 Not suitable for this transaction
59 Card appears to be fraudulent
60 Exceed refund limit
61 Exceed withdrawal limit
62 Card has some restrictions
63 Call issuer
64 Amount incorrect
65 Exceeded withdrawal frequency
66 Transaction declined
67 Call issuer
75 PIN retries exceeded
76 Unsolicited reversal
77 Transaction declined
78 Transaction not permitted
82 CVV invalid
86 Can not verify PIN
90 Cuto in progress
91 Card issuer unavailable
93 Transactioin declined
94 Duplicate transmission
96 System error
97 CVV2 invalid
N7 CVV invalid
Y1,Y2,Y3 Chip approved transaction
Z1,Z2,Z3 Chip declined transaction
Terminal
Activation
Voice
Authorisation
Transaction
Decline
Terminal
Maintenance
Call Tyro Support
1300 966 639
Operates locally 24/7
Mon-Sun: 7am-7pm
After Hours:
On-call sta
to be contacted only
in case of emergency.
Integration Call your POS
Software Provider
Real Time Reporting
Comprehensive User Guides
Invoices / Statement
Connectivity Requirements
Cards Payment Statistics
www.tyro.com
> Merchant Login
www.tyro.com
Manual Transaction Receipt
For the following decline codes, call the card issuer
immediately- phone number is on the back of the card.