Uattend Dr series User manual

DR Series Time Clocks

Product Manual

DR2000

Voice Control and Facial Recognition

DR2500

Voice Control, Facial Recognition + Temperature Reader

CONTENTS

01 INTRODUCTION ............................................3

02 YOUR UATTEND ACCOUNT ..................................4

03 DEPARTMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

04 EMPLOYEES ...............................................7

05 TEMPERATURE READER SETTINGS ...........................8

06 TIME CLOCK ACTIVATION...................................10

07 WALL MOUNT .............................................13

08 FACE TEMPLATES ..........................................14

09 MENUS ...................................................15

10 ADD/REMOVE TEMPERATURE READER ......................18

11 TROUBLESHOOTING .......................................20

12 LIMITED WARRANTY .......................................21

13 SAFETY INFORMATION .....................................24

Setting up your uAttend DR2000/DR2500 requires connecting your

time clock to the cloud portal.

First, we’ll set up the cloud, then the time clock.

Once you’ve completed the following six easy steps, your employees

can start punching in!

1. CREATE YOUR

ACCOUNT

3. CHOOSE TEMPERATURE

READER SETTINGS

4. ACTIVATE YOUR

TIME CLOCK

5. MOUNT YOUR

TIME CLOCK

6. REGISTER

EMPLOYEE FACES

2. ADD DEPARTMENTS

AND EMPLOYEES

INTRODUCTION

QUESTIONS? Call 800-518-8925 or email [email protected]

Open your web browser and visit www.TrackMyTime.com/signup

then follow the prompts.

Here are some helpful tips to make the setup as smooth

as possible.

Your Dealer ID will be found on the back of your Quick Start Guide.

If the Dealer ID is missing, please contact Customer Support.

CREATE YOUR uATTEND ACCOUNT

Before you can set up your new uAttend Time Clock,

you will need to set up your uAttend Cloud Account.

When selecting your plan size, keep in mind that your employees

are your hourly workforce.

Supervisors (not paid hourly) and administrators are not included in

this number. Your plan is month-to-month and can be changed at

any time.

Your login URL is going to become the “web address” for your

company’s uAttend Portal. For example, “The Great Cookie Co” may

become trackmytime.com/gr8cookieco

trackmytime.com/gr8cookieco

QUESTIONS? Call 800-518-8925 or email [email protected]

4. Enter the full Department Name

Specify additional department settings on this screen now,

or enter that information later.

5. Select...

a. “Save & Add New” to add a new department.

b. “Save & Continue” to add more rules and policies.

c. “Save & Close” to move to the next step.

ADD DEPARTMENTS

Departments are used to group employees together within

the uAttend system. The uAttend Setup Wizard will create

a default department, which you can modify as needed.

You can create more departments within your account and

choose other department settings, such as overtime and

punch rounding rules.

1. Select the Departments tab on your Dashboard

2. Select “+Add Department”

3. Create a Department Code

The Department Code is used as a reference on employee time

cards to ensure that hours are appropriately allocated to the

correct departments. For example, the code for “Sales” can be,

“SLS.”

1. Select the Users tab on your Dashboard

2. Select “Add User”

3. Assign the user a role, then add their rst and last name

Employees are the portion of your workforce that use the time

clock to track their time.

Supervisors can view and edit time cards, but do not punch in

and out of the time clock.

Administrators have full access to the account and its settings.

Additional administrators can be added for $6 per month, per

administrator.

4. Select...

a. “Save and Continue” to set up the employee’s prole.

b. “Save and Close” to move on to the next steps.

You can add more details by going back to that user’s prole

at any time.

ADD EMPLOYEES

The number of employees you can add to your account is

limited by the plan size you have chosen. Add and assign

employees to your departments in the uAttend Setup Wizard

or simply add them later within your account.

Change the size of your plan at any time by selecting your user

icon in the upper right corner of your uAttend Portal, then

selecting “My Account” from the drop down menu.

QUESTIONS? Call 800-518-8925 or email [email protected]

DEFAULT TEMPERATURE READER SETTINGS

1. Set up your default temperature reader settings by selecting

Settings > Punch Management. Then, select Edit next to

Temperature Reader Settings and ll out the following

information.

2. Enable/Disable: The temperature reader is enabled by default.

Toggling o this setting will disable the temperature reader on

all time clocks using default settings.

3. Temperature Unit: Fahrenheit or Celsius.

4. Temperature Lockout Threshold: The time clock will lockout

employees who meet or exceed this number.

5. Temperature Reporting: Choose how employee temperatures

will be recorded in your uAttend account as either “Actual

Temperature” or “Pass/Fail.”

6. Temperature Lockout Message: This message will display on

the time clock screen if an employee is locked out of punching.

7. Apply Default Settings: Select which clocks will use default

settings.

8. Save.

9. If you have multiple time clocks on your account and would like

to apply Individual Temperature Reader Settings, proceed to the

next section.

CONFIGURE TEMPERATURE READER

SETTINGS

Before the time clock can scan employees’ temperatures, you

need to congure and enable the temperature reader settings.

Once enabled, the time clock will record temperatures on the

rst punch-in of the day. You can apply default and individual

temperature reader settings by following the steps listed

below. The following instructions are applicable only for

devices with a temperature reader.

TIME CLOCKS ADD TIMECLOCK

NAME/LOCATIONDEVICE ID TIMEZONE STATUS FEATURES

Abby JenningsPizza Paw - 18565Wednesday, November 30, 201810:17 AM PDT

Dashboard Users TimecardsDepartmentsSettings Reports Status Scheduling

Holidays CommunicationsPunch ManagementGeneral Employee Services Job Tracking ShiftsExport

LOGO IMAGE Image files must be 320 x 156 in size Logo unavailable on certain models EDIT

WarehouseDR2500-97872444 EDIT(GMT -07:00) Pacific FEATURE UNAVAILABLE [x]

RFID

TEMPERATURE READER SETTINGS EDITSETUP REQUIRED

INDIVIDUAL TIME CLOCK TEMERATURE READER SETTINGS

Individual temperature reader settings are optional. If you

have multiple time clocks and at least one requires dierent

temperature reader settings from your default selection,

proceed with the next steps.

1. From the Settings > Punch Management screen, select Edit

next to the name of the time clock you wish to apply individual

settings.

2. Enable/Disable: The temperature reader is enabled by default.

Toggling o this setting will disable the temperature reader on

this time clock.

3. Use Default Settings: Toggle on if you decide later that you want

this clock to use default settings.

4. Fill out the rest of the settings by following steps 3-6 in the

previous Default Temperature Reader Settings section.

5. Save.

Please note: Workwell is not advertising its products for use in the medical industry or for medical purposes.

Our products are not intended to diagnose or exclude contagions such as COVID-19, SARS, or any other medical

condition and should not be used as such. Our products are intended to serve as a rst-line lter by assisting an

organization and its employees in identifying those employees who may have an elevated body temperature.

While our products may archive readings for reporting and audit purposes, it is solely the responsibility of the

organization to communicate the use of the information to its employees, to obtain any necessary consent

from its employees and to determine how the information is used. The organization should not rely solely on

our products for making such a determination. Various environmental and methodological factors can impact

thermal imaging; therefore, the readings from our products should not be relied upon as the sole determinant

of a person’s body temperature. Competent medical advice and further checks should be sought if there are

concerns regarding an employee’s health or possible illness. Workwell hereby disclaims all liability with respect

to the conditions and limitations described in this paragraph.

TIME CLOCKS ADD TIMECLOCK

NAME/LOCATIONDEVICE ID TIMEZONE STATUS FEATURES

Abby JenningsPizza Paw - 18565Wednesday, November 30, 201810:17 AM PDT

Dashboard Users TimecardsDepartmentsSettings Reports Status Scheduling

Holidays CommunicationsPunch ManagementGeneral Employee Services Job Tracking ShiftsExport

LOGO IMAGE Image files must be 320 x 156 in size Logo unavailable on certain models EDIT

WarehouseDR2500-97872444 EDIT(GMT -07:00) Pacific FEATURE UNAVAILABLE [x]

RFID

TEMPERATURE READER SETTINGS

TEMPERATURE UNIT

TEMPERATURE LOCKOUT THRESHOLD

TEMPERATURE REPORTING

Fahrenheit (°F)

100.4

Pass/Fail

TEMPERATURE LOCKOUT MESSAGE

APPLY DEFAULT SETTINGS

Please Contact Your Supervisor

1/1 Time Clock

EDIT

QUESTIONS? Call 800-518-8925 or email [email protected]

ACTIVATION VIA LAN

1. Attach a LAN cable to

your clock and router,

then plug your clock into

a power outlet

a. Follow the onscreen

prompts to conrm

your network selection.

b. The clock will check for

any needed updates

once the connection is established to ensure you have the most

up-to-date version of the clock rmware.

2. Enter your uAttend

Company ID

a. This ID can be found in

the upper right corner

of your uAttend Web

Portal. If you do not

have an account, please

set one up as outlined

in Section 2 of this

manual.

3. Enter the 2-factor

Authentication Code,

emailed to your uAttend

Account administrator’s

email address

a. This helps keep your

account secure by

preventing additional

clocks from being

added to your account

without your permission.

ACTIVATE YOUR TIME CLOCK

The DR series time clocks allow for easy set up with LAN

or WiFi connection.

4. Conrm that your

account information is

correct

5. Select a time zone based

on the location of the

clock

6. Set your Administrator

Passcode

a. This 5-digit code will be

used to access administrator-only functions. If you ever lose it,

it can be recovered by visiting your uAttend Account.

7. Clock setup is now complete!

ACTIVATION VIA WIFI

1. Plug your clock into a

power outlet

a. Follow the onscreen

prompts to select your

WiFi Network.

b. Enter your password

onscreen.

c. The clock will check for

any needed updates

once the connection is established to ensure you have the most

up-to-date version of the clock rmware.

2. Enter your uAttend

Company ID

a. This ID can be found in

the upper right corner

of your uAttend Web

Portal. If you do not

have an account, please

set one up as outlined

in Section 2 of this

manual.

QUESTIONS? Call 800-518-8925 or email [email protected]

3. Enter the 2-factor

Authentication Code,

emailed to your uAttend

Account administrator’s

email address

a. This helps to keep

your account secure,

by preventing any

additional clocks from

being added to your

account without your permission.

4. Conrm that your account information is correct

5. Select a time zone based

on the location of the

clock

6. Set your Administrator

Passcode

a. This 5-digit code

will be used to access

administrator-only

functions. If you ever lose

it, it can be recovered by visiting your uAttend Account.

7. Clock setup is now complete!

WALL MOUNT

Everything you need to mount your timeclock to the wall

is included in your purchase: metal back plate, LAN cord,

power adapter, four drywall anchors, four screws, and two

small bracket screws. You will need your own Phillips-head

screwdriver.

CHOOSING A LOCATION

For best optimization of voice and facial recognition, mount your

time clock in an area that has:

• Minimal background noise to avoid interference with voice

commands.

• Ample ambient lighting (without back-lighting) for successful

facial recognition.

MOUNTING YOUR TIME CLOCK ONTO YOUR WALL

1. Select a location for your time clock near a power outlet and LAN

port (if applicable).

2. Place the provided mounting template against the wall. Drill holes

through the targets using a 1/4” (6.35mm) drill bit.

3. Insert drywall anchors into the center of the wall marks (Fig. A).

4. Align the metal back plate with the holes. Ensure that the prongs

are facing away from the wall, then secure the back plate to the

wall with the screws provided.

5. Attach the power adapter and the LAN line (if applicable).

6. Align the two slots on the back of the clock with the two prongs on

the back plate. Push down slightly to ensure the clock is securely

fastened (Fig. B).

7. Optionally screw the time clock to the metal back plate with the

included bracket screws at the bottom of the time clock (Fig. B).

Wall

side view

Wall

side view

Fig. A Fig. B

QUESTIONS? Call 800-518-8925 or email [email protected]

FACE TEMPLATES

Once an employee has registered their face on one of the

clocks, they will be able to use facial recognition authentication

on all DR clocks under your account.

REGISTRATION TIPS:

• Employees should not

wear face masks while

registering. Once registered,

employees can successfully

authenticate even when

wearing a face mask.

• Register employee faces

in a location with bright

ambient lighting. Dim

lighting, back lighting or shadows may result in failed scans.

REGISTERING FACE TEMPLATES

Before registering face templates, please ensure you have added the

employee to your online uAttend account as outlined in Section 4.

1. Tap the PIN icon in the bottom right-hand corner of the time clock

screen and enter your Administrator PIN. This is the PIN which you

chose during device setup. It can be found in your clock details at

Settings > Punch Management in your online account.

2. Select Employee in the time clock User Menu.

3. Select the employee you wish to register face templates for from

the list provided.

4. Follow the onscreen prompts to scan the employee’s face.

5. Repeat steps 1-4 for every employee who will authenticate with

facial recognition.

ADMINISTRATOR MENU OPTIONS

The Administrator menu can be accessed with the

Administrator PIN you chose during device setup. It can be

found in your clock details at Settings > Punch Management

in your online account.

Here are the dierent settings and tools within the Administrator

menu:

1. Employee

Displays a searchable list

of Employees by name.

a. Select an Employee

to manage or register

face templates.

2. Device

a. Software Updates

i. Tap the Software

Update option from

the Device Menu.

1. The clock will

check for available

updates. The

clock’s current

software version

will also display

on this screen.

ii. If there are updates

available, you can

select to Update

now or later.

1. After choosing

to update

the software,

the clock will

download the

update and

automatically restart to apply the update. If the update was not

successful, then the time clock will display messaging accordingly

on the screen. If this occurs, you’ll have the options to choose

Update Later or Please Try Again on the following screen.

QUESTIONS? Call 800-518-8925 or email [email protected]

b. Time

i. Time Zone – The

Time Zone the clock is

located in.

ii. Time Format –

1. 12 hour – Standard

12-hour format with

AM and PM settings.

2. 24 hr – Also known

as Military time.

c. Sound

i. Key Sounds – Turn

sounds for key presses

on or o.

ii. Volume Level – The

volume setting for all

sounds on the clock.

iii. Time Clock Voice –

Select the voice for

conrmations on

punching or disable

this entirely.

d. Display

i. Brightness Level – The

default brightness level

of the screen.

ii. Sleep Mode – How

long before the screen

dims when idle.

1. Note: tapping the

screen will restore the brightness level.

e. Change Admin Password

i. Enter the current Admin PIN to verify authorization,

then tap next.

ii. Enter the new PIN for the time clock, hide the onscreen

keyboard, and tap next.

iii. A conrmation screen should be displayed.

f. Device ID

The number used to

identify the clock in the

uAttend portal.

g. Upload Database

This will send your

database to Workwell

Technologies for

diagnostic purposes.

3. Network

a. Network Connection:

i. WiFi

1. Scroll the list

of available

networks to locate

your network’s

name.

2. Use the onscreen

keyboard to

enter your WiFi

password and

press Next.

3. The screen

will display a

conrmation

that the clock is

connected to your

WiFi network.

ii. LAN

1. The conguration for your LAN network will be displayed

on this screen.

4. Support

a. A screen will display showing the methods for requesting

support.

QUESTIONS? Call 800-518-8925 or email [email protected]

ADDING THE TEMPERATURE READER

1. Disconnect your device from the power outlet.

2. Connect the temperature reader to the top of the time clock.

3. Plug the cord attached to the temperature reader into the

corresponding port on the time clock.

4. Reconnect your device to the power outlet to turn on.

REMOVING THE TEMPERATURE READER

1. Disconnect your device from the power outlet.

2. Unplug the cord attached to the temperature reader from the

time clock.

3. Disconnect the temperature reader from the top of the time clock.

4. Reconnect your device to the power outlet to turn on.

ADD/REMOVE TEMPERATURE READER

Unless you’ve purchased a temperature reader to add to your

DR2000 or you are troubleshooting an issue, there should be

no need to add or remove the temperature reader from your

device. Should you need to add or remove the temperature

reader, follow the simple steps below.