Ubee DDW3611 User manual

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`
Ubee DDW3611
Wireless Cable
Modem/Advanced
Wireless Gateway
Based on Firmware 8.6.2009
Ubee Interactive Americas Division
July 11th, 2011
TWC Business Class Subscriber
Wireless Configuration
And
Troubleshooting Guide
Let’s make it easy

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NOTICES AND COPYRIGHTS
Copyright © 2011 Ubee. All Rights Reserved. This document contains proprietary
information of Ubee and is not to be disclosed or used except in accordance with
applicable agreements. This material is protected by the copyright laws of the
United States and other countries. It may not be reproduced, distributed, or altered
in any fashion by any entity (either internal or external to Ubee), except in
accordance with applicable agreements, contracts, or licensing, without the express
written consent of Ubee and the business management owner of the material.

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REVISION HISTORY
REVISION HISTORY
Version
Date
Author
Modification Comment
1.0
2011/07/11
Dan Hill
8.6.2009 release

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TABLE OF CONTENTS
Revision History ......................................................................................................................................................................................3
Key Reference Documents ...................................................................................................................................................................6
1Device Overview ...........................................................................................................................................................................8
1.1 Physical Specifications, Standards, Firmware Operations .................................................................................................8
1.2 DDW3611 LED Operational Summary ......................................................................................................................10
2Login Access..................................................................................................................................................................................11
2.1: Login - Web UI and Telnet CLI...........................................................................................................................................11
2.2 Management Access Defaults.....................................................................................Error! Bookmark not defined.
3. Wireless Configuration...................................................................................................................................................................12
3.1 Easy Wireless Configuration: .................................................................................................................................................12
3.2 Relevant Terms: .........................................................................................................................................................................12
3.3 WIRELESS Primary Network...................................................................................................................................13
3.4 WIRELESS Wireless Radio................................................................................................................................................14
4. Wireless Performance Improvements ........................................................................................................................................15
4.1: Wireless Performance Improvements ...............................................................................................................................15
4.1.1 2.4GHz Channels and Frequencies .........................................................................................................................16
4.1.2 5GHz Channels and Frequencies.............................................................................................................................17
4.1.3 Signal Attenuation –Receive Signal Strength Indicator (RSSI).........................................................................18
4.1.4 Spatial Steams and Speeds .........................................................................................................................................20
5FIREWALL Troubleshooting Tips ...........................................................................................................................................21
5.1: Adding a DMZ Host ...............................................................................................................................................................21
5.2: Can’t I PING the WAN Public IP of the Gateway .........................................................................................................21
6 CONNECTIVITY Troubleshooting Tips.....................................................................................................................................22
6.1 LEDs are OFF when cable modem is powered on. .................................................................................................22
6.2 LED for Ethernet port 1, 2, 3, or 4 on the cable modem is not lit. ....................................................................22
6.3 General Connectivity Issues: .........................................................................................................................................22
6.4 My Ethernet device won’t connect to the network. ...............................................................................................23
Appendix A –Key Web UI Troubleshooting Screens ................................................................................................................24
A.1 MODEM Cable Modem: Information ....................................................................................................................24
A.2 MODEM Cable Modem: Status...............................................................................................................................25
A.3 MODEM Cable Modem: Downstream..................................................................................................................26
A.4 MODEM Cable Modem: Upstream........................................................................................................................27

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A.5 MODEM Cable Modem Event Log.........................................................................................................................28
A.6 Firewall Content Filter ..............................................................................................................................................29
A.7Firewall Event Log.......................................................................................................................................................31
A.8 Firewall Remote Log ..................................................................................................................................................31
A.9 TOOLS PING ..............................................................................................................................................................32
A.10 Tools Trace Route .....................................................................................................................................................33
A.11 Tools Client List..........................................................................................................................................................34

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KEY REFERENCE DOCUMENTS
KEY REFERENCE DOCUMENTS
The following documents are important references for detailed information, in addition to this
Troubleshooting Guide:
(1) Ubee_DDW3611_Subscriber_User_Guide
(2) Ubee_DDW3611_Safety_User_Manual
(3) Ubee_DDW3611_Data_Sheet

INTRODUCTION
Welcome to the Ubee family of data networking products. This DDW3611 TWC Business
Class Subscriber Wireless Configuration and Troubleshooting Guide applies to the
DDW3611 DOCSIS 3.0 Wireless Cable Modem is an Advanced Wireless Gateway
with routing, firewall, parental control, VPN, and security capabilities.
NOTE: This guide is designed to provide key information and recommendations in a format for
quick consumption to help reduce installation times. Please refer to the DDW3611 Subscriber
User Guide for detailed information.

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1 DEVICE OVERVIEW
1.1 PHYSICAL SPECIFICATIONS,STANDARDS,FIRMWARE OPERATIONS
The following are features and specifications of the DDW3611 Advanced Wireless Gateway.
Interfaces
Cable: F-Connector, Female
LAN: 4 10/100/1000 Mbps RJ-45 Ports
USB: 1 USB 2.0 HOST Port (USB port is powered, but is not activated for subscriber use.
It is NOT a USB Client port, so it cannot be used for Internet access.
Wireless: 802.11a/b/g/n, 2.4GHz or 5GHz (Simultaneous dual band not supported)
Standards/Certifications
DOCSIS 3.0/Euro DOCSIS 3.0 Certified
DOCSIS/Euro DOCSIS 1.0/1.1/2.0 Certified
Wi-Fi Alliance Compliant
CE/ FCC Class B
Downstream*
Maximum Data Rate per Channel (up to 8 channels):
DOCSIS = 30 Mbps (64 QAM), 42 Mbps (256 QAM), EuroDOCSIS = 41 Mbps (64 QAM),
55 Mbps (256 QAM)
Total Max Bandwidth (8 Channels): DOCSIS = 343 (304) Mbps, EuroDOCSIS 444 (400)
Mbps
Symbol Rate: 6952 Ksps
RF Input Power: -15 to +15dBmV (64 QAM), -15 to +15dBmV (256 QAM)
Input Impedance: 75 Ω
Upstream*
Frequency Range: 5MHz ~ 65MHz
Modulation A-TDMA: QPSK, 8, 16, 32, 64QAM, S-CMDA: QPSK, 8, 16, 32, 64, 128QAM
Max B/W of 4 Channels = 122.88 (108) Mbps, B/W Per Channel (up to 4 channels) =
[QPSK 0.32 ~ 10.24 Mbps, 8 QAM 0.48 ~ 15.36 Mbps, 16 QAM 0.64 ~ 20.48 Mbps, 32 QAM
0.80 ~ 25.60 Mbps, 64 QAM 0.96 ~ 30.72 Mbps, 128 QAM/TCM 30.72 Mbps]
Symbol Rate: 160, 320, 640, 1280, 2560, 5120 Ksps
RF Output Power: TDMA/ATDMA: +8dBmV to +54dBmV (32/64 QAM). ATDMA Only:
+8dBmV to +55dBmV (8/16 QAM), +8dBmV to +58dBmV (QPSK). SCDMA: +8dBmV to
+53dBmV (all modulations)
*Actual speeds can vary based on factors including network configuration and speed.

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Security
VPN Pass-Through (IPSec/L2TP/PPTP)
NAT Firewall, MAC/IP/Port Filtering, Port Triggering, Port Forwarding, Parental Control
1 DMZ Host supported
252 DHCP Private IP Hosts supported by default.
Stateful Packet Inspection (SPI), DoS Attack Protection
WPS/ WPA/ WPA2/ WPA-PSK& 64/128-bit WEP Encryption (Default WPA-PSK)
TACACS or RADIUS Authentication
Wireless and Network
Supports 4 SSIDs, 802.11a/b/g/n compliant with speeds up to 300 Mbps (2 Transmit x 2
Receive Antennas)
DHCP Client/Server / Static IP network assignment
RIPv1/ RIPv2
Ethernet 10/100/1000 BaseT / full-duplex auto-negotiate functionality, IPv4 to IPv6 support.
Ethernet speed and duplex can be manually set using Telnet Command Line Interface (CLI).
8-wire Category-5e or better will be required to auto-negotiate 1000Mbps per standard spec.
Device Management
Customer premises equipment (CPE)
Supports IEEE 802.11e Wi-Fi Multimedia (WMM) and UAPSD (power savings)
Web-Based Configuration
Telnet Remote Management
Secure Firmware Upgrade via TFTP
Configuration Backup and Restore
SNMP Support
Interoperability with Arris, Casa Systems, Cisco, Motorola and other CMTSs.
Physical and Environmental
Dimensions: 172.2(W) x 254(D) x 42(H) mm
Weight: 500 g
Power: 12V/1.5A switching power supply (pictured below).
Operating Temperature: 0°C ~ 40°C
Humidity: 5~90% (non-condensing)
Use ONLY 12V/1.5A POWER SUPPLY.
(Note: The Broadcom 3380G chipset tends to run warm. This is normal. However, a lower
Amp or other non-specified power supply will cause any modem to run hotter or unpredictably.)

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1.2 DDW3611 LED OPERATIONAL SUMMARY
LED
Position
LED1
LED2
LED3
LED4
LED5
LED6
LED7
LED8
LED9
LED10
LED11
LED Color
Green
Green/
Blue
Green/
Blue
Green/
Blue
Green/
Blue
Green
Green
Green
Green/ Blue
Green/ Blue
Green
LED Label:
USB
Host
Eth-4
Eth-3
Eth-2
Eth-1
WPS
Wi-Fi
Online
US
DS
Power
CM
Initialization
1
Power ON
On
On
On
On
On
Off
Off
On
On
On
On
2
Load Image
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
Off
Off
Off
Off
Off
3
H/W Check
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
Flash
Flash
Flash
On
4
DS Locked
and Sync
OK
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
Flash
Flash
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
5
US Ranging
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
Flash
Flash
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
6
US Ranging
OK
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
Flash
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
7
Registration
OK
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
On
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
8
NACO
Enable
(network
access)
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
On
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
9
NACO
Disable
Off
On, if
connects
On, if
connects
On, if
connects
On, if
connects
Off
On
Off
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
CM
Operation
1
Attached
CPE
On
Green
On
Green, if
connect,
Blue if
speed
linked at
1000Mbp
s (GigE)
On
Green, if
connect,
Blue if
speed
linked at
1000Mbp
s (GigE)
On
Green, if
connect,
Blue if
speed
linked at
1000Mbp
s (GigE)
On
Green, if
connect,
Blue if
speed
linked at
1000Mbp
s (GigE)
On
On
On
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On
2
CPE Data
Tx/Rx
Flash
Flash, if
connects
Flash, if
connects
Flash, if
connects
Flash
Flash
On
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On, Green if
1 DS locked
On, Blue if
DS channel
bonding
On