Ubee U10C019 User manual

U10C019/U10C020
End User Guide
2/12/2009
Version 1.6
User’s Guide

Revision History
Issue Date Author/Prime Description of changes
1.3 2005-09-05
1.4 2008-07-22 David Add new telnet commands
1.5 2008-08-13 John Yan Revised the format.
And enhance with VPN, DDNS configuration,
merged U10C020 into this edition. Update
Tool options page; Update user login
screenshot; Remove Routing pages.
1.6 2009-02-11 Kyle Li Revise to comply with new Ubee format
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CONTENTS
Revision History ............................................................................................................................. 1
1. Introduction............................................................................................................................. 3
2. Before you begin...................................................................................................................... 3
3. Installing the Modem Using Wireless ................................................................................... 6
4. Installing the Modem Using the Ethernet Port.................................................................... 7
5. Wireless Cable Modem LEDs and Connectors.................................................................... 10
6. Web User Interface ............................................................................................................... 11
6.1 MODEM ................................................................................................................. 13
6.1.1 Information............................................................................................................ 13
6.1.2 Status ..................................................................................................................... 14
6.1.3 Downstream........................................................................................................... 15
6.1.4 Upstream ............................................................................................................... 16
6.1.5 Upstream Burst..................................................................................................... 17
6.1.6 Operation Configuration....................................................................................... 18
6.1.7 Event Log............................................................................................................... 19
6.2 Gateway ................................................................................................................. 20
6.2.1 Information............................................................................................................ 21
6.2.2 Basic Setup ............................................................................................................ 22
6.2.3 DHCP ..................................................................................................................... 23
6.2.4 DHCP static Lease ................................................................................................ 25
6.2.5 DDNS ..................................................................................................................... 26
6.2.6 Time ....................................................................................................................... 27
6.2.7 Advanced- Options ................................................................................................ 28
6.2.8 Advanced - MAC Filtering .................................................................................... 28
6.2.9 Advanced - IP Filtering......................................................................................... 29
6.2.10 Advanced - Port Filtering ..................................................................................... 30
6.2.11 Advanced - Forwarding......................................................................................... 31
6.2.12 Advanced - Port Triggering .................................................................................. 33
6.2.13 Advanced- Pass Through ...................................................................................... 35
6.2.14 Advanced- DMZ Host (Exposed Host).................................................................. 36
6.3 Wireless.................................................................................................................. 37
6.3.1 Basic ....................................................................................................................... 37
6.3.2 Security .................................................................................................................. 38
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6.3.3 Access Control ....................................................................................................... 41
6.3.4 Guess Network: Multiple SSID Support................................................................. 43
6.4 VPN ........................................................................................................................ 44
6.4.1 VPN- Enable .......................................................................................................... 45
6.4.2 VPN-Summary ...................................................................................................... 45
6.4.3 VPN- Configure ..................................................................................................... 46
6.4.4 VPN - L2TP / PPTP ............................................................................................... 53
6.4.5 VPN - Event Log.................................................................................................... 55
6.5 Parental Control.................................................................................................... 55
6.5.1 User Setup ............................................................................................................. 55
6.5.2 Activation............................................................................................................... 58
6.5.3 TOD Filter ............................................................................................................. 59
6.5.4 Event Log............................................................................................................... 61
6.6 Firewall .................................................................................................................. 62
6.6.1 Content Filter ........................................................................................................ 63
6.6.2 Event Log............................................................................................................... 65
6.6.3 Remote Log ............................................................................................................ 66
6.7 Tools ....................................................................................................................... 66
6.7.1 Ping ........................................................................................................................ 66
6.7.2 Trace Route............................................................................................................ 67
6.7.3 Client List .............................................................................................................. 68
6.7.4 Frequency Scanning Plan ..................................................................................... 69
6.7.5 Password ................................................................................................................ 70
6.7.6 User Defaults......................................................................................................... 70

3 Introduction
1. Introduction
Your new wireless cable modem provides high-speed wireless access to the Internet by
using IEEE 802.11b/g wireless standard and an active Internet Connection through your
cable service provider. This user guide describes how to set up and use the wireless cable
modem. Before installing the wireless cable modem, you should read this user guide to
ensure proper wireless cable modem operation. U10C019 is a wireless cable router,
while U10C020 is a wired cable router that doesn’t provide WiFi functionality. Other
features are similar with U10C019.
2. Before you begin
Understand the Wireless Cable Modem’s Features
Your wireless cable modem has the following features to help you access and use
the Internet:
Wireless connectivity means that you can use your PC just about anywhere in your
home.
802.11b/g compliance ensures interoperability with other 802.11b/g compliant
devices
Your wireless cable modem supports transmission rates of 54, 48, 36, 24, 18, 12,
11, 9, 6, 5.5, 2, and 1 Mbps.
Two-way design allows the wireless cable modem to send and receive data over
the cable television network.
Cable bandwidth allows data rates of up to 38 megabits per second (Mbps)*, which
is faster than analog modems, integrated services digital network (ISDN), or
asymmetric digital subscriber line (ADSL).
Using your cable line means that the wireless cable modem is always on, always
connected, and doesn’t tie up your phone line.
Plug-and-play operation through universal serial bus (USB) ensures easy setup and
installation.
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Data Over Cable Service Interface Specification (DOCSIS!) compliance ensures
interoperability with DOCSIS compliant cable operators.
*NOTE: Speeds may vary based on the following factors:
Computer equipment including available RAM and processor speed
Software applications utilizing your computer’s resources
Network traffic depending on the time of day
Limitations set by your Cable Service Provider
Contact Your Local Cable Operator
Before installing you new wireless cable modem, you must contact your local cable
service provider to activate your Internet account. Be sure to have the wireless cable
modem’s MAC address available, which can be found on the underside of the wireless
cable modem.
Prepare Your Area for Wireless Cable Modem Installation
Before installing your wireless cable modem, you should first prepare your area. To do
this:
1) Locate your cable outlet and ensure that it is located within proper distance of your
wireless cable modem and computer. Be sure not to bend the cable as this may
strain the connector and cause damage.
2) Place wireless cable modem as high as possible. Allow sufficient airflow around the
wireless cable modem to prevent overheating.
3) Place wireless cable modem and wireless clients in open areas or far away from
transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent lights,
and other manufacturing equipment.
4) Ensure that the temperature in the room where the wireless cable modem will be
operating is between 0 and 40C (32 and 104F)
5) The wireless signal may be weaker after it has passed through metal, concrete,
brick, walls, or floors. Also, make sure that the wireless cable modem and wireless
adapters are positioned so that the signal will travel straight through a wall or ceiling
for better reception. For example, a wall that is 1 foot thick, at a 45-degree angle
appears to be almost 2 feet thick.
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5 Before you begin
Gather Supplied and Required Items
You will use a variety of items to install your wireless cable modem. Some of the items
are supplied with your wireless cable modem.
Supplied
Verify that these items were included in the cable modem’s package:
Wireless cable modem
Power adapter
USB cable (1.5m)
Ethernet cable (1. 8m)
CD containing USB drivers
Not Supplied
Verify that these items are available before beginning the installation:
If using the wireless cable modem’s USB port:
A PC running Windows 98" Second Edition (SE), Windows Me, Windows 2000, or
Windows XP. The cable modem’s USB setup does not support the Macintosh
operating system, Windows 98 First Edition, and NT.
Windows 98 SE, Windows Me, Windows 2000, or Windows XP CD or disks.
An active USB port on your PC.
If using the wireless cable modem’s Ethernet port:
A PC running Windows 95 (or later) operating system or a Macintosh computer
running system 7.6 (or later) operating system
An active Ethernet port on your PC or Macintosh
If using the wireless cable modem’s Wireless feature:
A PC running Windows 98 (or later) operating system or a Macintosh computer
running system 7.6 (or later) operating system
An active wireless client on your PC or Macintosh
Be sure to follow the instructions provided for the port that you want to use. Using the
Wireless feature of your wireless cable modem is the simplest and quickest way to
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6 Installing the Modem Using Wireless
connect your PC or MAC to the Internet. All you need is an 802.1 1b/g wireless client
that is connected to your PC or MAC. Depending on your cable service provider, you
may be able to connect multiple wireless clients to your wireless cable modem. Using
the USB port allows you to install the wireless cable modem more quickly and easily
than using the Ethernet port, because you do not have to install and configure a network
interface card (NIC). USB, however, only enables you to connect one computer to the
wireless cable modem. Using the Ethernet port allows you connect multiple computers
to a wireless cable modem through the use of additional equipment, which is not
included. Please contact your cable service provider for more information on using
multiple computers.
3. Installing the Modem Using
Wireless
This chapter explains the process for installing your wireless cable modem using the wireless
feature. First you will install the hardware (wireless cable modem, wireless client (not
included), coax cable (not included), and power adapter).
Installing the Hardware
This section explains how to connect the wireless cable modem to the computer, wall
cable outlet, and electrical outlet. To install the hardware:
Power off the computer
Connect one end of the coaxial cable to the wireless cable modem’s cable connector.
Connect the other end of the coaxial cable to the cable wall outlet. Be sure not to bend
or over tighten the cables as this may strain the connector and cause damage. If you
plan to connect the wireless cable modem and television to the same wall outlet, you
must use a cable line splitter (not included).
Plug the wireless cable modem’s power adapter into the wireless cable modem’s
power jack and into an electrical outlet or surge protector.
Follow the installation and configuration instructions included with your wireless client.
You are now ready to use your cable modem.
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Troubleshooting the Wireless Installation
The wlan LED is not lit.
Verify that your Wireless PC Card or Wireless USB client is properly connected to
your computer.
Try positioning the computer closer to the wireless cable modem. The wireless
signal may be weaker after it has passed through metal, concrete, brick, walls, or
floors. Make sure that the wireless cable modem and wireless adapters are
positioned so that the signal will travel straight through a wall or ceiling for better
reception. For example, a wall that is 1 foot thick, at a 45-degree angle appears to be
almost 2 feet thick.
Make sure PC's wireless client is connecting to right WLCM. Check the SSID of the
WLCM and wireless client.
If WEP (Wired Equivalent Privacy) is set, verify that the WEP key set in the modem
matches the WEP key set in the wireless client
4. Installing the Modem Using the
Ethernet Port
This chapter explains the process for installing your wireless cable modem
using the Ethernet port. Using the Ethernet port allows to you connect multiple
computers to a wireless cable modem through the use of additional equipment
which is not included. Please contact your cable service provider for more
information on using multiple computers.
You can use the wireless cable modem’s Ethernet port if you have:
A PC running Windows 95 (or later) operating system or a Macintosh
computer running system 7.6 (or later) operating system
An active Ethernet port on your PC
Before you begin, verify that your Network Interface Card (NIC) has been installed
and configured for use with your wireless cable modem. The wireless cable
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8 Installing the Modem Using the Ethernet Port
modem requires TCP/IP to be installed. Contact your cable service provider for
assistance with installing and configuring TCP/IP. After installed the hardware,
your computer can connect the wireless cable modem directly by using Network
Interface Card. Unlike USB installation, there is no needed for software installation
for the Ethernet connection.
Installing the Hardware
This section explains how to connect the wireless cable modem to the computer, wall
cable outlet, and electrical outlet.
To install the hardware:
Power off the computer
Connect one end of the coaxial cable to the wireless cable modem’s cable
connector. Connect the other end of the coaxial cable to the cable wall outlet.
Be sure not to bend or over tighten the cables as this may strain the connector
and cause damage. If you plan to connect the wireless cable modem and
television to the same wall outlet, you must use a cable line splitter (not
included).
Connect one end of the Ethernet cable to the wireless cable modem’s
Ethernet port and the other end of the cable to the Ethernet port on the PC
or network interface card (NIC).
Plug the wireless cable modem’s power adapter into the wireless cable
modem’s power jack and into a wall outlet or surge protector.
If the pwr, sync, ready, and ethernet LEDs are solidly lit, the wireless cable
modem is working properly.
Troubleshooting the Ethernet Installation
None of the LEDs are on when I power on the Wireless LAN Cable Modem.
Check the connection between the power adapter and the cable modem. Power off
the Wireless LAN Cable Modem and wait for 5 seconds and power on the modem
again. If the problem still exists, you may have a hardware problem.
The Ethernet 1 or 2 or 3 or 4 LED on my wireless cable modem is not lit.
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