Ubiquiti UniFi Dream Machine Pro User manual

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 1/21
UniFi Dream Machine Pro Power Cord A- Bracket Screws (Qty. 8)
B- Mounting Screws (Qty. 4) C- Nuts (Qty. 4) D- Security Screw
E- 2.5" HDD Screws (Qty. 4) F- Rack-Mount Brackets
(Qty. 2)
G- Rubber Feet (Qty. 4)
Package Contents
The following components will be required for:
HDD Installation: Components D or E
Rack Mounting: Components A, B, C, and F
Flat Surface Staging: Component G
Hardware Overview
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 2/21
Touchscreen Display
HDD LED
RJ-45 Speed/Link/Activity LED (Ports 1 - 9)
SFP+ Speed/Link/Activity LED (Ports 10 - 11)
Bootup Animation A display message of "UDM-Pro is Starting..."
Location Animation
This indicates that you clicked Locate in the UniFi
Controller software. The software will also display
the location of the device on the map.
Flashing White Indicates Read/Write Activity
Steady Amber Indicates HDD Error
Off No Link
Amber
Link Established at 10/100 Mbps
Flashing Indicates Activity
Green
Link Established at 1 Gbps
Flashing Indicates Activity
Off No Link
Green
Link Established at 1 Gbps
Flashing Indicates Activity
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 3/21
HDD Bay
RJ45 LAN (Ports 1 - 8)
RJ45 Internet (Port 9)
SFP+ Internet (Port 10)
SFP+ LAN (Port 11)
Reset Button
USP RPS LED
USP Connect DC Input
Power Port
White Link Established at 10 Gbps
Flashing Indicates Activity
Install a 3.5" or 2.5" HDD (not included) to use the device as an NVR for UniFi
Protect.
The RJ45 ports support 10/100/1000 Ethernet connections. By default, they
are set to DHCP Server with the fallback IP address, 192.168.1.1/24.
The RJ45 port supports a 10/100/1000 Ethernet connection. Set to DHCP
Client by default.
The SFP+ port supports a 1/10G Ethernet connection. Set to DHCP Client by
default.
The SFP+ port supports a 1/10G Ethernet connection. By default, it is set to
DHCP Server with the fallback IP address, 192.168.1.1/24.
Resets to factory defaults. The device should be running after bootup is
complete. Press and hold the Reset button for about 10 seconds until the
display indicates that the device has reset itself. After a few seconds, the LED
will turn off, and the device will automatically reboot.
Reserved for future use.
Reserved for future use.
Connect the included Power Cord to the Power port.
Hard Disk Drive (HDD) Installation
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 4/21
1. Ensure that your UDM-Pro is fully powered down and unplugged prior to
installing your 2.5" or 3.5" HDD.
2. Press the right end of the HDD bay cover inward to unlatch it, then pull the
plastic tab out to release the HDD mounting tray.
3. Insert your 3.5" HDD into the mounting tray:
a. Position your 3.5" HDD inside the mounting tray so that the device's side
threading hole is aligned with that of the tray.
Note: If you are installing a 2.5" HDD,
proceed to Step 4.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 5/21
b. Fasten the security screw (D) into the aligned threading hole with a Phillips
screwdriver until secure.
c. Proceed to Step 5.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 6/21
4. Insert your 2.5" HDD into the mounting tray:
a. Position your 2.5" HDD inside the mounting tray so that the device's
threading holes are aligned with those at the bottom of the tray.
b. Fasten the mounting screws (D) into the aligned threading holes with a
Phillips screwdriver until secure.
5. Reinsert the tray back into the HDD bay, then push the right end of the bay's
front panel in until it clicks into place.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 7/21
HDD Removal:
1. Ensure that your UDM-Pro is fully powered down and unplugged prior to
removing your HDD.
2. Open your UDM-Pro's front panel and pull out the HDD mounting tray.
3. Remove all screws attaching the HDD's chassis to the tray, then remove the
device.
4. Reinsert the tray into HDD bay and close the front panel tab.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 8/21
Rack Mounting the UDM-Pro
Installation Requirements
Phillips screwdriver
Standard-sized, 19" wide rack with a minimum of 1U height available
For indoor applications, use Category 5 (or above) UTP cabling approved for
indoor use.
For outdoor applications, shielded Category 5 (or above) cabling should be
used for all wired Ethernet connections and should be grounded through the
AC ground of the power supply.
Note: Although the cabling can be located outdoors, the UDM-Pro itself
should be housed inside a protective enclosure.
1. Position the first rack-mount bracket (F) so that its four holes align with the four
threading holes on either side of the UDM-Pro.
2. Fasten the first rack-mount bracket using four bracket screws (A), then repeat
the process with the second rack-mount bracket.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 9/21
3. Align the front-facing holes of the rack-mount brackets with those of the wide
rack's support legs.
a. If your mounting rack's holes are circular, fasten two mounting screws
(B) through the rack-mount bracket and the rack's support legs.
b. If your mounting rack's holes are rectangular:
i. Fasten two cage nuts (C) to each of the mounting rack's support legs.
ii. Thread the mounting screws (B) through the rack-mount brackets and the
circular ends of the cage nuts.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 10/21
Powering the UDM-Pro
IMPORTANT! We strongly recommend connecting the UDM-Pro to an
Uninterruptible Power Supply (UPS), or battery backup device, to prevent power
instability issues and hardware damage that may result from relying on the local
AC power of a standard outlet.
1. Insert the power cord into the back of the UDM-Pro.
2. Connect the power cord to a standard AC outlet, surge-protected power strip,
or a UPS device.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 11/21
Note: The UDM-Pro's voltage output range is 100-240 volts. Ensure that
your power source can accommodate this, as well as any other devices
sharing the UDM-Pro's power supply.
Connecting the UDM-Pro to Your Internet Modem or
Router
1. Connect one end of your Ethernet cable to your modem or router, then connect
the other end to the RJ45 Internet port on the front of the UDM-Pro (Port 9 in
the Hardware Overview table).
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 12/21
Connecting the UDM-Pro with a Fiber Internet
Adapter
1. Connect one end of your fiber optic cable to your modem or router.
2. Remove the rubber plug from the SFP+ Internet port (Port 10 in the Hardware
Overview table).
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 13/21
3. Insert your SFP Fiber Module (or compatible third-party equivalent) into Port
10.
4. Connect the other end of your fiber optic cable to the SFP Fiber Module.
Note: For more information about compatible fiber SFP modules, refer to
our
Help Center article.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 14/21
Connecting Devices to the UDM-Pro via LAN Cable
Note: A LAN, or Local Area Network, connection will directly connect, or
"hard line," an individual device (e.g., laptop, game console, etc.) to your
UDM-Pro via a separate Ethernet cable. The advantage of this wired
configuration is often stronger, steadier download and upload speeds.
1. Connect one end of your Ethernet cable to the desired device.
2. Connect the other end of your Ethernet cable into one of the eight RJ-45 ports
(Ports 1-8 in the Hardware Overview table).
Connecting Devices to the UDM-Pro via Fiber LAN
Adapter
1. Connect one end of your fiber optic cable to the desired device.
2. Remove the rubber plug from the SFP+ LAN port (Port 11 in the Hardware
Overview table).
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 15/21
3. Insert your SFP Fiber Module (or compatible third-party equivalent) into Port
11.
4. Connect the other end of your fiber optic cable to the SFP Fiber Module.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 16/21
Note: For more information about compatible fiber SFP modules, refer to
our Help Center article.
Configuring and Connecting Devices to the UDM-Pro
To finish setting up your UDM-Pro, please read UniFi - Set Up a Dream Machine
Pro.
This guide will take you through the process of configuring your UDM-Pro and
connecting all of your UniFi devices. Please check the system requirements
below before proceeding to the guide.
System Requirements
Either of the following is required:
An iOS or Android™ mobile device with the UniFi Network app installed.
The Google Chrome web browser.
Specifications
UDM-Pro
Note: Other browsers may offer limited functionality.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 17/21
UDM-Pro
Dimensions 442.4 x 43.7 x 285.6 mm
(17.42 x 1.72 x 11.24")
Weight 3.90 kg (8.60 lb)
With Mount Brackets 3.99 kg (8.80 lb)
Interfaces
Networking (8) 10/100/1000 RJ45 LAN Ports
(1) 10/100/1000 RJ45 WAN Ports
(1) 1/10G SFP+ LAN Port
(1) 1/10G SFP+ WAN Port
Management Ethernet In-Band
(1) Bluetooth BLE
Max. Power Consumption 33W
Power Method (1) Universal AC Input, 100 to 240VAC
(1) RPS DC Input
Power Supply Internal 50W/12V
Supported Voltage Range 100 - 240VAC
Display 1.3" Color Touch Panel
LED
System Status
HDD Activity
RJ45 Link/Speed/Activity
SFP+ Link/Speed/Activity
Processor Quad ARM Cortex-A57 Core at 1.7 GHz
System Memory 4 GB DDR4
On-Board Flash Storage 16 GB eMMC
Operating Temperature -10 to 40° C (14 to 104° F)
Operating Humidity 5 to 95% Noncondensing
Certifications CE, FCC, IC
Safety Notices
1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.
WARNING: Do not use this product in location that can be submerged by water.
WARNING: Avoid using this product during an electrical storm. There may be a
remote risk of electric shock from lightning.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 18/21
Electrical Safety Information
1. Compliance is required with respect to voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those
specified may result in improper operation, damage to the equipment or pose a fire
hazard if the limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service should be
provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has an integral safety
ground wire intended for connection to a grounded safety outlet.
a. Do not substitute the power cord with one that is not the provided approved type.
Never use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity
of the grounding wire.
b. The equipment requires the use of the ground wire as a part of the safety certification,
modification or misuse can provide a shock hazard that can result in serious injury or
death.
c. Contact a qualified electrician or the manufacturer if there are questions about the
installation prior to connecting the equipment.
d. Protective earthing is provided by Listed AC adapter. Building installation shall provide
appropriate short-circuit backup protection.
e. Protective bonding must be installed in accordance with local national wiring rules and
regulations.
Limited Warranty
ui.com/support/warranty
The limited warranty requires the use of arbitration to resolve disputes on an individual basis,
and, where applicable, specify arbitration instead of jury trials or class actions.
Compliance
FCC
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions.
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operations of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
This radio transmitter has been approved by FCC.
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 19/21
ISED Canada
CAN ICES-3(A)/NMB-3(A)
This device complies with ISED Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
This radio transmitter has been approved by ISED Canada.
CAN ICES-3(A)/NMB-3(A)
Le présent appareil est conforme aux CNR d’ISDE Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
1. l’appareil ne doit pas produire de brouillage;
2. l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
Le présent émetteur radio a été approuvé par ISDE Canada.
IMPORTANT NOTE
Radiation Exposure Statement
This equipment complies with radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance 20 cm between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
AVIS IMPORTANT
Déclaration sur l’exposition aux rayonnements
Cet équipement est conforme aux limites prévues pour l’exposition aux rayonnements
dans un environnement non contrôlé.
Lors de l’installation et de la mise en fonctionnement de l’équipement, assurez-vous qu’il
y ait une distance minimale de 20 cm entre l’élément rayonnant et vous.
Cet émetteur ne doit être installé à proximité d’aucune autre antenne ni d’aucun autre
émetteur, et ne doit être utilisé conjointement à aucun autre de ces appareils.
Australia and New Zealand
Warning: This equipment is compliant with Class A of CISPR 32. In a residential
environment this equipment may cause radio interference.
Brazil
UDM-Pro Quick Start Guide
×
Click for
Table of Contents

2/16/2021 UDM-Pro Quick Start Guide
dl-origin.ubnt.com/qsg/UDM-Pro/UDM-Pro_EN.html 20/21
Nota: Este equipamento não tem direito à proteção contra interferência prejudicial e
não pode causar interferência em sistemas devidamente autorizados.
CE Marking
CE marking on this product represents the product is in compliance with all directives that
are applicable to it.
Country List
AT BE BG CY CZ DE DK EE EL ES FI FR HR HU
IE IT LV LT LU MT NL PL PT RO SE SI SK UK
BFWA (Broadband Fixed Wireless Access) members noted in blue
Note: This device meets Max. TX power limit per ETSI regulations.
The following apply to products that operate in the 5 GHz frequency range:
Note: This device is restricted to indoor use only when operating in the 5150 - 5350
MHz frequency range within all member states.
Note: All countries listed may operate at 30 dBm. BFWA member states may
operate at 36 dBm.
Note: Operation in the 5.8 GHz frequency band is prohibited in BFWA member
states. Other countries listed may use the 5.8 GHz frequency band.
WEEE Compliance Statement
Declaration of Conformity
Online Resources
UDM-Pro Quick Start Guide
×
Click for
Table of Contents