Uniden EXP1240 User manual

EXP1240 System Installation Guide Revision 06
© 2013 Uniden Ameri a Corp. PROPRIETARY AND CONFIDENTIAL Page 1 of 71
EXP1240 SIP DECT System:
Installation Guide
Revision 06, uly 7, 2013
© Uniden America Corp., Irving, TX
CONFIDENTIAL AND PROPRIETARY
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Contents
Introduction .......................................................................................................................... 7
Important Safety Instru tions! ..................................................................................................... 7
Che k the Box Contents ........................................................................................................................................... 7
About This Do ument ................................................................................................................... 8
Purpose and Audien e ............................................................................................................................................. 8
Manual Conventions ................................................................................................................................................ 8
Terms used in this manual .................................................................................................................................... 8
Hardware Setup .......................................................................................................................... 10
Base Station ........................................................................................................................................................... 10
Conne ting the Base Station ............................................................................................................................... 10
Wall mounting the base station .......................................................................................................................... 12
Handset and Charger ............................................................................................................................................. 13
Charging the battery ........................................................................................................................................... 14
Powering on the Handset.................................................................................................................................... 14
Initial System Configuration ................................................................................................. 15
Using the Base Station Interfa e ................................................................................................ 16
Configuring General System Settings ......................................................................................... 17
Change Configuration and Management Settings ................................................................................................. 18
Change the Default Password ................................................................................................................................ 19
Change the PSTN Tones and Emergen y Dialing ................................................................................................... 19
Configure the Network Settings S reen ................................................................................................................. 20
Configure Time Settings ...................................................................................................................................... 21
Configuring the SIP Server Settings ............................................................................................ 22
To edit an existing server .................................................................................................................................... 24
To delete a server ............................................................................................................................................... 24
Program the SIP Extensions ................................................................................................................................... 24
To edit an extension ............................................................................................................................................ 26
To delete extensions ........................................................................................................................................... 26
Register Handsets to Extensions ............................................................................................................................ 26
To deregister a handset ...................................................................................................................................... 28
Multiple Base (Multi-cell) Systems ....................................................................................... 29
Introdu tion ................................................................................................................................ 29
Timing Levels .......................................................................................................................................................... 29
System Chain ID and RPN ....................................................................................................................................... 29
Setting Up a Multi- ell System ................................................................................................... 31
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Configuring the Primary Base Station .................................................................................................................... 32
Configuring Level 1 Base Stations .......................................................................................................................... 33
Configuring Base Stations at Level 2 and Up ......................................................................................................... 36
Removing Base Station(s) from a Multi-Cell System .............................................................................................. 37
Changing the Primary Base Station in a Chain ....................................................................................................... 38
System Maintenance ........................................................................................................... 40
Ba king Up Configuration Settings ............................................................................................. 40
Restoring a Configuration ...................................................................................................................................... 41
Updating the Firmware .............................................................................................................. 41
Setting Up Firmware Folders ................................................................................................................................. 41
Valid server, folder, and firmware file name examples (base stations) .............................................................. 41
Valid server, folder, and firmware file name examples (handsets) .................................................................... 42
Configuring the Firmware Update Settings ........................................................................................................... 42
Updating Base Station Firmware ........................................................................................................................... 43
Updating Handsets ................................................................................................................................................. 44
To verify the firmware update ............................................................................................................................ 45
Appendix A: Software Reference ......................................................................................... 46
Base Station Configuration Interfa e ......................................................................................... 46
Available S reens ................................................................................................................................................... 46
Global Buttons and Options ................................................................................................................................... 47
Home/Status S reen (Read Only) .......................................................................................................................... 48
Extensions S reen .................................................................................................................................................. 49
Add Extension and Edit Extension s reens.......................................................................................................... 50
Servers S reen........................................................................................................................................................ 52
Network S reen ..................................................................................................................................................... 54
Management S reen .............................................................................................................................................. 57
Firmware Update S reen ....................................................................................................................................... 59
Time S reen ........................................................................................................................................................... 61
Country S reen....................................................................................................................................................... 63
Web Se urity S reen .............................................................................................................................................. 63
Central Dire tory S reen ........................................................................................................................................ 63
Multi Cell S reen .................................................................................................................................................... 64
Configuration S reen (read only) ........................................................................................................................... 68
Syslog S reen (read only) ....................................................................................................................................... 69
SIP Log S reen (read only) ...................................................................................................................................... 70
Appendix B: RFPI Numbers .................................................................................................. 71
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Table of Figures
Figure 1 Base station front view ................................................................................................... 10
Figure 2 Base station rear view ..................................................................................................... 10
Figure 3 Conne ting the base station ........................................................................................... 11
Figure 4: Base mounting dimensions ............................................................................................ 12
Figure 5: Handset front view ........................................................................................................ 13
Figure 6: Charger top view ............................................................................................................ 13
Figure 7: Installing the handset battery ........................................................................................ 14
Figure 8: Inserting the handset into the harger .......................................................................... 14
Figure 9: Home/Status s reen .................................................................................................... 17
Figure 10: Management s reen ................................................................................................... 18
Figure 11: Web Security s reen .................................................................................................. 19
Figure 12: Country s reen............................................................................................................ 20
Figure 13: Network s reen ........................................................................................................... 20
Figure 14: Time Settings s reen ................................................................................................. 21
Figure 15: Che king time settings updates ................................................................................... 22
Figure 16: Servers s reen ............................................................................................................. 22
Figure 17: Add Extension s reen ................................................................................................ 25
Figure 18: Extensions s reen, no handsets registered ................................................................ 27
Figure 19: Extensions s reen, one handset registered ............................................................... 27
Figure 20: Extensions s reen, three handsets registered ........................................................... 28
Figure 21: Sample multi- ell system ............................................................................................. 30
Figure 22: Multi cell s reen (default values) .............................................................................. 32
Figure 23: Home/status s reen (primary base enabled) ............................................................ 33
Figure 24: Multi cell s reen after onfiguration ......................................................................... 34
Figure 25: Base Station Group table, syn hronizing (Multi cell s reen) ................................. 34
Figure 26: Base Station Group table, syn hronization omplete (Multi cell s reen) ............. 35
Figure 27: Base Station Group table, Level 1 omplete (Multi cell s reen) ............................ 36
Figure 28: Base Station Group table, Level 2 added (Multi cell s reen) ................................. 37
Figure 29: Configuration s reen ................................................................................................. 40
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Figure 30: Firmware Update server information ....................................................................... 42
Figure 31: Firmware Update s reen .......................................................................................... 43
Figure 32: Firmware update progress (Extensions s reen) ......................................................... 45
List of Tables
Table 1: Terms ................................................................................................................................. 9
Table 2: Abbreviations .................................................................................................................... 9
Table 3: Base station LEDs and their meanings ............................................................................ 11
Table 5: Summary: Basi system onfiguration ............................................................................ 16
Table 5: Sample multi- ell system information ............................................................................ 31
Table 6: Summary: Multi- ell system onfiguration ..................................................................... 31
Table 7 Firmware path examples .................................................................................................. 42
Table 8: Home/Status Options.................................................................................................... 48
Table 8: Home/Status parameters ............................................................................................. 48
Table 9: Extensions options ......................................................................................................... 49
Table 10: Extensions parameters (read only) ............................................................................. 50
Table 11: Add extension and Edit extension parameters ........................................................ 51
Table 12: Servers options ............................................................................................................ 52
Table 13: Servers parameters ...................................................................................................... 52
Table 14: IP Settings parameters ................................................................................................ 54
Table 15: VLAN Settings parameters .......................................................................................... 55
Table 16: DHCP Options parameters .......................................................................................... 55
Table 17: NAT Settings parameters ............................................................................................ 56
Table 18: SIP/RTP Settings parameters ..................................................................................... 56
Table 19: Management Settings parameters ............................................................................ 57
Table 20: Firmware Update s reen options............................................................................... 59
Table 21: Firmware Update Settings parameters .................................................................... 60
Table 22: Update Handsets parameters ..................................................................................... 60
Table 23: Update Base stations parameters ............................................................................. 60
Table 24: Time Settings parameters .......................................................................................... 61
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Table 25: Settings for this unit parameters ............................................................................. 65
Table 26: DECT system settings parameters ............................................................................. 66
Table 27: Base station settings parameters .............................................................................. 66
Table 28: Base Station Group parameters ................................................................................. 67
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Introduction
Important Safety Instru tions!
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
•This unit is NOT waterproof. DO NOT expose this unit to rain or moisture
•Do not use this product near water, for example, near a bath tub, wash bowl, kitchen
sink or laundry tub, in a wet basement or near a swimming pool
•Use only the power cord and batteries indicated in this manual
•Do not dispose of batteries in a fire They may explode Check with local codes for
possible special disposal instructions
•Do not place the handset in any charging cradle without the battery installed and the
battery cover securely in place
SAVE THESE INSTRUCTIONS!
CAUTION! Risk of explosion if battery is replaced by an incorrect type!
Dispose of used batteries according to the instructions. Do not open or
mutilate the battery. Disconnect the battery before shipping this product.
For more details, see the Important Information section
Che k the Box Contents
If any items are missing or damaged, contact Customer Service immediately.
Never use damaged components!
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Base station box
–Base station
–Desk stand (atta hed)
–Wall mount hardware
–Important Safety Information
–Regulatory Information
Handset box
–Handset
–Charger and AC adapter
–Charger wall mount hardware
–Handset battery
–Belt lip
–Important Safety Information
–Regulatory Information
About This Do ument
Purpose and Audien e
•This document describes the configuration, customization, management, operation,
maintenance and trouble shooting of the EXP1240 VoIP System
•It is intended for use by system installers or integrators who have a background in
TCP/IP and SIP networks
•Most of the procedures described in this document require administrator level access
to the EXP1240 base station
•Each section of this document defines for only those fields necessary for that section
Appendix A contains a complete list of screens and definitions of every field on each
screen
Manual Conventions
This manual uses several different type styles to help you distinguish between different
parts of the system:
•Bold underlined text indicates a key on the unit itself or a button on a configuration
screen
•Italicized type indicates text on the display, such as menu options, hyperlinks,
prompts, confirmation messages
•ALL CAPS BOLD TYPE indicates a status light on the unit
Terms used in this manual
This document uses the following terms and abbreviations:
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Table 1: Terms
Base station The primary omponent of the system. The base station manages
onne tions with the SIP server or VoIP PBX and handles all ontrol and
audio routing for handsets.
Handset The end user’s main interfa e. The handset provides the user interfa e
and allows the end user to make and re eive alls.
Charger The handset radle. The harger provides a slot to harge the handset
battery along with a slot for harging a spare battery.
Table 2: Abbreviations
CSV Comma Separated Values
DHCP Dynami Host Configuration Proto ol
DNS Domain Name Server
HTTP(S) Hyper Text Transfer Proto ol (Se ure)
(T)FTP (Trivial) File Transfer Proto ol
IP address All IP addresses in this do ument are assumed to be IPv4 (i.e., in the
form XXX.XXX.XXX.XXX).
IPEI International Portable Equipment Identity
G.711A A-law Pulse Code Modulation
G.711U mu-law Pulse Code Modulation
NTP Network Time Proto ol
PBX SIP Server or VOIP PBX
PoE Power over Ethernet
RFPI Radio Fixed Part Identity
RPN Radio Part Number
RSSI Re eived Signal Strength Indi ation
RTP Real-time Transport Proto ol
RPORT Response Port (Refer to RFC3581 for details)
SIP Session Initiation Proto ol
SME Small and Medium s ale Enterprise
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VLAN Virtual Lo al A ess Network
VOIP Voi e Over Internet Proto ol
TOS Type of Servi e (poli y based routing)
URL Uniform Resour e Lo ator
UA User Agent
Hardware Setup
Base Station
Figure 1 Base station front view Figure 2 Base station rear view
Connecting the Base Station
If your network connection does not provide Power Over Ethernet, you will
need to order a standard Ethernet-to-PoE adapter. Contact customer
service.
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1) Connect a standard Ethernet cable (Cat 5 or higher) to the Ethernet/PoE jack on the
rear of the base station Route the cable through the channel as shown below
Figure 3 Connecting the base station
2) Connect the other end of the cable to your TCP/IP network
When the base station powers on, the STATUS LED on the front briefly lights orange and
then turns off while it initializes and connects to the network After the base station
successfully initializes and connects to the network, the LED lights green and remains
steady on
Table 3: Base station LEDs and their meanings
Color State Meaning
Green Fli kering Firmware update in progress
Green Steady on All operations normal.
(NA) Off
No power in unit
OR
Initializing and onne ting to the network.
Orange Briefly on Powering on
Orange Fli kering Firmware update in progress
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Color State Meaning
Red Blinking Fa tory reset warning. A fa tory reset has been
initiated or is in progress.
Red Blinking
No Ethernet onne tion available
OR
Handset registration failed.
Red Briefly on Reboot to start after firmware update.
Red Fli kering Firmware update in progress.
Red Steady on Criti al error. Conta t te hni al support.
Wall mounting the base station
Be sure the wall
material can hold the
weight of the base.
1)
Hold the base in its final
location and mark the
screw location based on
the measurements shown
2)
Insert the appropriate
anchors for the wall
material
3)
Insert the mounting
screws into the anchors,
leaving about ¼ inch of
space between the screw
head and the wall
4)
Connect the Ethernet
cable and route the cord
as shown
5)
Place the base over the
screw heads and slide it
down into place
Figure 4: Base mounting dimensions
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Handset and Charger
Figure 5: Handset front view
Figure 6: Charger top view
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Charging the battery
1) Install the handset battery as shown below (For more detailed instructions, see the End
User’s Guide )
Figure 7: Installing the handset battery
Remove the battery
over from the ba k
of the handset.
Insert the bottom of the battery into the
ompartment. Lay the battery down and
push it gently until it snaps into pla e.
Repla e the battery
over and slide it up
into pla e.
2) Use the charger AC adapter to connect the
charger's AC jack to a standard 120V AC power
outlet
3) Place the handset in the charger with the display
facing forward The HANDSET STATUS LED should
turn on; if it doesn’t, reseat the handset or try
plugging the AC adapter into a different outlet
4) Place the spare battery (if available) in the back
section of the charger; the BATTERY STATUS LED
should turn on (Pull the battery latch back
slightly to fit the battery in the slot )
Charge each battery completely (about 10
hours) before using it.
Figure 8: Inserting the handset
into the charger
Powering on the andset
To power up the handset, press End The handset searches for the base station or multi-
cell chain it is registered to and connects to the unit with the strongest signal
To power down the handset, press and hold End until the display turns off (about 4
seconds)
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Initial System Configuration
This guide assumes that the EXP1240 system will be installed in a network environment
where the following servers are already installed and functioning:
•SIP server/VoIP PBX
•DHCP server
•NTP server
•TFTP server This server must contain the following folders:
∘LOG: for SIP log files. Base stations must be able to write to this folder whi h
should be reated in the TFTP server’s working dire tory.
∘{firmware path}: for firmware update files (see Setting Up Firmware Folders,
page 41)
•Syslog server Base stations must be able to write to this server
•DNS server Only required if you are using host names to access network nodes
There are some general server and base station requirements:
•The SIP server/VoIP PBX, NTP, and Syslog servers must be available at all times
•If the base stations acquire their IP addresses dynamically (rather than being
statically assigned), then the DHCP server must be available at all times
•The TFTP server must be available for firmware updates and SIP log uploads
•All base stations must be on the same subnet
•Servers can reside on the same machine
Table 4 shows a top-level summary of the steps needed to configure the base station to
operate in a single-cell system You will use these same steps to configure the first base
station in a multi-cell system
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Table 4: Summary: Basic system configuration
Step Screens used
Notes
General System Settings
1. Change the name that appears at the top
of the onfiguration s reens, spe ify a
onfiguration server, and enable SIP and
system logs.
Management
Required
2. Change the default user name and
password. Web Se urity
Re ommended
3. Change the PSTN tones and emergen y
dialing format. Country Required for ountries other than the US and Canada
4. Configure basi network settings. Network Required
5. Spe ify time server address and DST
settings.
Time
Settings
Required (If you are updating
Server information, you must
reboot the base station for
hanges to take effe t.)
SIP Server Settings
6. Program the SIP server(s). Network
Servers
Required (You must reboot the
base station for hanges to
take effe t).
7. Program extensions on ea h SIP server. Extensions Required
8. Register a handset to ea h extension. Extensions Required
Using the Base Station Interfa e
Each base station has a built-in HTTP server that controls the configuration interface To
open the web page:
1) Open a web browser window and type the IP address of the base station in the address
bar If you don't know the base station's IP address, try one of the following:
∘Use the IP Sear h fun tion on the handsets. On any handset, press Menu (
), then enter *47* (*IP*). After several se onds, the handset displays the
MAC and IP addresses of all base stations within range. Find the MAC
address of the base station in the list to determine its IP address. To exit IP
Sear h, press End ( ) twi e.
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∘If your network supports Dynami DNS, then type ipdect<{MAC}> in the
address bar of your browser (just insert the MAC address of the base station
in pla e of {MAC} ).
2) Enter the user ID and password The default user ID and password are both admin (all
lower case) The base station opens the Home/Status screen
Figure 9: Home/Status screen
•You can open any configuration screen by clicking its name on the left side of the
screen; the screen name links appear on every screen
Configuring General System Settings
This document does not cover general IP and SIP network setup. If you need
more information on the necessary settings for your servers, contact your
network administrator.
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Change Configuration and Management Settings
1) In the left panel of the screen, select Management This opens the Management screen
Figure 10: Management screen
2) In the Base Station Name field, enter the title you want to appear in the configuration
screens for this base station (This will help you verify that you have logged into the
correct base station in the future ) The title can be any HTML-readable text string
3) In the Configuration server address field, enter the IP address or URL of the server that
hosts SIP log files (this is usually your TFTP server) The base station will also copy its
debug files to this sever The TFTP Server must be running for SIP log file uploads.
4) Under Management Transfer Protocol, select TFTP.
5) HTTP management is reserved for system development; just ignore these fields
6) If you want to have this base station copy SIP messages onto the configuration server,
select Enabled in the Upload of SIP Log field SIP logs are named in the format of
{MAC_address}_SIP_{timestamp}.log (Unless you’re troubleshooting a specific problem,
you should leave this disabled )
7) Trace server information is reserved for system development; just ignore these fields
8) To have this base station copy system log messages onto a system log server, enter the
IP address of the server in the Syslog Server IP Address field (If your syslog server is
listening to a port other than the default, enter that port number in System Syslog Port )
Then, in the Syslog Level field, select one of the following:
∘Off: no system events are logged.
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∘Normal Operation: This will output normal operation event logs targeted for
an administrative audien e. Event logs in luded are in oming all, outgoing
all, handset registration, DECT lo ation, firmware updates, all lost due to
busy, riti al system errors, and general system information. Sele t this level
during system onfiguration unless requested by a te hni ian to sele t one
of the other levels.
∘System Analyze: This will output normal operation event logs plus more
te hni al logs. This level of logging is targeted for a level 1 or 2 te h support.
∘Debug: This will output the previous two types of logs plus lower level logs
whose audien e are system developers. Please be aware that enabling this
level of logging will degrade system performan e.
9) Click Save when you’re finished
Change the Default Password
In the left panel of the Home/Status screen, select Web Security This opens the Web
Security screen Enter a new username and password, then click Save
Figure 11: Web Security screen
Be sure to keep track of the new user name and password according to your
organization’s procedures.
Change the PSTN Tones and Emergen y Dialing
If the system connects to the PSTN in the US or Canada, skip this section.
1) In the left panel of the Home/Status screen, select Country This opens the Country screen
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Figure 12: Country screen
2) Select the country that best represents the PSTN standards the system should use
3) Click Save & Reboot When the base station finishes rebooting, the interface will use
the new language
Configure the Network Settings S reen
1) In the left hand panel, select Network This opens the Network screen
Figure 13: Network screen
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