Unisensor ReadSensor 2 User manual
CO-DV-IN-001 – Version 01 – 14 AUG 2020
To be checked prior to submit a complaint related to ReadSensor 2 (through
Please carefully read t e User Manual of ReadSensor 2 before using t e device and t e
accessories. Also verify t e Warranty Terms and Conditions document.
Before submitting a complaint for ReadSensor 2 (APP0 ), please:
-C eck t e version of t e embedded software installed in your device. If a new version
is available, please upgrade it. You can c eck t e last software version available on t e
Unisensor Download Center ttps://unisensor.be/en/fileaccess/download.
-If you use t e device in combination wit t e PC software, c eck t e version installed
in your computer. If a new version is available, please upgrade it. You can c eck t e
last software version available on t e Unisensor Download Center
ttps://unisensor.be/en/fileaccess/download.
-Verify t at t e drawer of t e device is clean. Clean t e w ite patc and t e drawer
itself wit water and a soft detergent using a swab. Dry t e w ite patc and t e drawer
carefully after cleaning.
-C eck t e calibration of t e device using APP105. T e calibration dipstick must be
perfectly clean and flat.
oIf t e check test provides a Failure message proceed wit t e calibration of
t e device wit APP105 (follow t e instructions provided in t e User Manual).
CO-DV-IN-001 – Version 01 – 14 AUG 2020
-C eck t e problems listed in t e following table and t e associated solution proposals:
CO-DV-IN-001 – Version 01 – 14 AUG 2020
-If t e touchscreen is not responsive, connect a mouse using a USB port and:
oProceed wit t e calibration of the touchscreen (follow t e instructions
provided in t e User Manual).
oIf t e problem persists after t e calibration of t e touc screen, proceed wit
t e recovery of the touchscreen (follow t e instructions provided in t e User
Manual). T is option will restore t e default settings of t e touc screen.
-If t e error messages E902 (strong lig t intensity) or E903 (weak lig t intensity)
appear, please proceed wit t e cleaning of t e drawer and t e w ite patc . If t e
messages appear after t e cleaning, proceed wit t e calibration of t e device using
APP105 as explained previously.
-Upon any ot er error or improper performance of t e device, w ic cannot be solved
following all t e mentioned procedures, it is recommended to conduct a Factory Reset
of t e instrument. T is option will restore t e default settings of t e device.
WARNING: all t e test data and met od files saved in t e instrument will be cleared,
please export your data before!
Once t e previous steps ave been verified, if your problem is still not solved, please submit
Please be sure to transfer us t e following information, in order to speed up t e process of
analysis of your submission:
-Serial Number of t e instrument.
-Software version (bot t e embedded software and t e PC manager software).
-Result of t e last calibration check (please provide a picture).
-Any ot er picture w ic mig t be relevant for t e diagnosis and t e root cause
analysis.
CO-DV-IN-001 – Version 01 – 14 AUG 2020
-If t e device must be returned for repairing t e Return Material Authorization
document as to be filled and sent in advance.
-Please notice t at ReadSensor 2 as 1 year of warranty upon t e installation date.
C eck t e Warranty Terms and Conditions document for details related to t e cover
policy.
Celia Suárez Pantaleón Simon Daube
Technical customer support Leader Device and IT Leader
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