UNITe IP i.Picasso User manual

i.Picasso
IP Business Telephone
USER GUIDE
Issue 1
IPicUGIss1.book Page 0 Monday, January 5, 2004 4:26 PM

i.Picasso
IP Business Telephone
USER GUIDE
Telrad Connegy, Inc.,
Farmingdale, New York
IPicUGIss1.book Page i Monday, January 5, 2004 4:26 PM

ii
NOTICE
This publication refers to Telrad Connegy's i.Picasso Station
connected to Telrad Conegy's Unite IP system, Release
e2e-1.12, as of January, 2004. Reproduction and/or distri-
bution of this publication or parts thereof, without written
permission from Telrad Connegy, Inc., is strictly prohibited.
Telrad Connegy, Inc., reserves the right to modify the
equipment and the software described herein without
prior notice. However, changes made to the equipment or
to the software described herein do not necessarily render
this publication invalid.
© 2004 Telrad Connegy Inc.
Farmingdale, New York
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iii
CONTENTS
1. INTRODUCING I.PICASSO .................................................... 1
Read this first ............................................................................................2
About the i.Picasso IP telephone ..............................................................3
Conventions used in this Guide ................................................................3
Description of i.Picasso .............................................................................5
Buttons .....................................................................................................6
Light indicators .........................................................................................8
The i.Picasso display ..................................................................................9
Soft buttons ............................................................................................10
Soft button state: the color principle ......................................................11
The touchscreen .....................................................................................12
Screen Standby Mode .....................................................................12
The stylus pointer ............................................................................12
Calibrating the touchscreen ............................................................13
Programmable memory soft buttons: BLF, SPD, Feat .............................13
The screen in four tabs ...................................................................14
QWERTY Pop-up Soft Keyboard ......................................................15
Soft button states ...........................................................................15
Overlapping pages ..................................................................................16
2. OPERATING YOUR I.PICASSO ............................................. 18
Muting the microphone .........................................................................19
Allowing other people to hear your conversation ...................................19
Making internal calls ...............................................................................19
To place a ringing call .....................................................................19
To place a non-ringing call ..............................................................19
If the extension you called is busy (Callback) ..................................20
To cancel Callback ..........................................................................20
To barge into a conversation ..................................................................20
Paging calls .............................................................................................21
Answering calls .......................................................................................21
To answer an intercom call .....................................................................21
To answer a ringing or flashing call .........................................................22
To answer a second call ..........................................................................22
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CONTENTS
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Pickup .....................................................................................................23
To pick up a call at another extension ............................................23
To pick up a call ringing in your pickup group ................................24
To view details of a call ...........................................................................24
Making outside calls ...............................................................................25
To place an outside call ..................................................................25
To redial the last outside number you dialed ..........................................25
Correcting dialing mistakes (Delete) ........................................................25
Disconnecting calls .................................................................................26
Automatic redial ......................................................................................26
When you hear an external busy tone ............................................27
To temporarily deactivate or reactivate ARD ...................................27
Waiting for an available outside line (Trunk Queue) ...............................27
To cancel trunk queue ....................................................................28
Hold ........................................................................................................28
To pick up a call from hold ..............................................................29
Manual hold ...........................................................................................29
To place a call on exclusive hold manually ......................................29
To place a call on inclusive hold manually .......................................30
Transferring calls .....................................................................................30
To retrieve a transferred call ............................................................31
Other transferring options: .............................................................31
Conference calls ......................................................................................32
To establish a conference ...............................................................32
To add a new party to a conference ...............................................33
To drop the last party to join the conference .................................33
To remove a party from the conference .........................................33
To consult privately with a conference member .............................34
To return to the conference call
together with the conference member ....................................34
To exit a conference ........................................................................34
Do Not Disturb (DND) ............................................................................34
To place your telephone in Do Not Disturb mode .........................35
To cancel DND mode .....................................................................35
DND messages .......................................................................................35
To program a DND message ..........................................................35
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CONTENTS
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To view more DND messages ........................................................35
To select a DND message ..............................................................36
To cancel your DND message ........................................................36
Forwarding calls ......................................................................................36
To program call forwarding .............................................................36
Canceling Call Forward To Me ................................................................37
To cancel Call Forward To Me ........................................................38
Speed Dial ...............................................................................................38
To speed dial an outside number ...................................................39
To program a speed dial button .....................................................39
To program a system speed dial code
(for authorized stations) ...........................................................40
emaGEN Voice Mail ................................................................................41
What is emaGEN? ..........................................................................41
Basic concepts of emaGEN .............................................................42
What can you do with emaGEN .....................................................43
Accessing emaGEN ........................................................................44
Entering your mailbox .....................................................................44
Recording your name and personal greetings ........................................46
To record your name ......................................................................46
To record your personal greetings ..................................................47
Changing your password .......................................................................48
To change your password ..............................................................48
Leaving voice mail messages ..................................................................49
To leave a message .........................................................................49
Leaving special types of messages ..................................................51
To tag a message with a special attribute ......................................52
Receiving messages ................................................................................53
Listening to your messages ............................................................53
To listen to your messages .............................................................53
Viewing the contents of your mailbox ....................................................55
To review your messages on the telephone display .......................56
Browsing through history (Call Log) ........................................................56
The Address Book ...................................................................................57
Using the Address Book .................................................................59
To make a call directly from the Address Book ...............................60
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Creating New Contacts ..........................................................................60
To add a contact to the Address Book: ..........................................60
To update information of a contact ................................................62
To delete a contact from the Address Book ...................................63
Using the company extension list ...........................................................64
To access the Company Extension List ...........................................64
To sort the Company Extension List by name or extension ............64
To navigate through the Company Extension List ..........................64
To make a call from the Company Extension List ...........................65
Messages ................................................................................................65
Sending messages ..................................................................................65
To send a basic text message .........................................................65
To select and send a predefined message ......................................66
To view more messages ..................................................................66
To select a message ........................................................................66
To send the message to the called extension .................................66
To cancel the message process ......................................................67
Receiving messages ................................................................................67
To review your messages ................................................................67
To call the message sender .............................................................67
To delete a message .......................................................................67
Alarm ......................................................................................................67
To program an alarm time ..............................................................67
To cancel the alarm setting .............................................................68
To stop the alarm ring ....................................................................68
Telephone lock ........................................................................................68
To lock your telephone ...................................................................68
To unlock your telephone ...............................................................68
To bypass extension restrictions .............................................................69
Traveling Class of Service .................................................................69
Recording conversations .........................................................................69
To record a conversation ................................................................70
Screening incoming calls .........................................................................70
To screen your calls .........................................................................71
To reject the call ..............................................................................71
To stop screening your calls ............................................................72
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CONTENTS
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Message Monitoring and Call Interception .............................................72
To monitor your messages .............................................................73
To intercept the call ........................................................................73
To reject the call ..............................................................................73
To stop monitoring your calls .........................................................73
Accessing special services (Centrex or PBX) .............................................73
To access services while connected to an outside line ...................74
Advanced features ..................................................................................74
Feature codes .........................................................................................75
3. CUSTOMIZING YOUR I.PICASSO........................................... 80
Setting user preferences ..........................................................................81
Turning your i.Picasso into another extension ........................................84
To take ownership of an extension: ...............................................84
Forwarding Calls .....................................................................................85
To define forwarding calls rules from the web: ..............................86
Changing your password .......................................................................87
To change your password: .............................................................87
Information .............................................................................................87
Volumes ..................................................................................................88
To set the volume: ..........................................................................88
Sounds ....................................................................................................89
To select the tune of an incoming call:............................................89
To enable or disable the key click or touch screen sound: .............89
To calibrate your display .........................................................................90
Setting the default Speed Dial screen tab ...............................................91
The UNITe Web Portal ............................................................................92
To access the UNITe Web Portal .....................................................93
Web Interface Settings ....................................................................94
4. WORKING WITH CUSTOM APPLICATIONS .............................. 96
Custom applications ...............................................................................97
To access i.Picasso’s web applications: ...................................................97
3.1 VIP List – Selective DND ............................................................98
3.2 Conference ...............................................................................99
3.3 Page List ....................................................................................99
3.4 View News ................................................................................99
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CONTENTS
viii
5. HARDWARE ISSUES ........................................................ 100
Installing i.Picasso .................................................................................101
Unpacking and Inspection ............................................................101
Cautions .......................................................................................101
Connections .........................................................................................102
Back Panel indicators ....................................................................102
Left Side Panel ...............................................................................104
Connection to the Office Ethernet Local Area Network (LAN) .............104
To connect to the office LAN: ......................................................104
Connecting to a PC ..............................................................................105
To connect to a PC ......................................................................105
Connecting the Handset ......................................................................105
To connect the headset: ..............................................................105
Connecting the Headset ......................................................................105
Connection to a power source .............................................................106
To connect the power supply: .....................................................106
Adjusting the lateral tilt .........................................................................106
To connect the tilt adjuster ...........................................................106
Power-On Self Test ...............................................................................107
Adjusting the brightness of your i.Picasso screen .................................108
IPicUGIss1.book Page viii Monday, January 5, 2004 4:26 PM

1Introducing
i.Picasso
IPicUGIss1.book Page 0 Monday, January 5, 2004 4:26 PM