Flyingvoice FIP1 Series User manual

Flyingvoice Network Technology Co., Ltd. I/IV
Version 1.0.0
Feb. 2020

Flyingvoice Network Technology Co., Ltd. II/IV
Copyright
Copyright © 2019 Flyingvoice Network Technology CO., LTD.
Copyright © 2019 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media, Flyingvoice Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will not
be liable for any damages arising from use of an illegally modified or altered publication.
Trademark
Flyingvoice®, the logo and the name and marks is trademark of Flyingvoice Network
Technology CO., LTD, which are registered legally in China, the United States, EU (European
Union) and other countries.
All other trademarks belong to their respective owners. Without Flyingvoice’s express written
permission, recipient shall not reproduce or transmit any portion hereof in any form or by any
means, with any purpose other than personal use.
Warranty
1. Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
2. Disclaimer
FLYINGVOICE NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FLYINGVOICE Network Technology CO., LTD. shall not be liable for
errors contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this guide.
3. Limitation of Liability
Flyingvoice and/or its respective suppliers are not responsible for the suitability of the
information contained in this document for any reason. The information is provided “as is”,
and Flyingvoice does not provide any warranty and is subject to change without notice. All
risks other than risks caused by use of the information are borne by the recipient. In no event,
even if Flyingvoice has been suggested the occurrence of damages that are direct,
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of

Flyingvoice Network Technology Co., Ltd. III/IV
business profit, business interruption or loss of business information), shall not be liable for
these damages.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Flyingvoice.
By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the
terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you
represent and warrant that you have the right, authority and capacity to enter into this
agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA
for this product is available on the Flyingvoice Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more
patents of accompanying products and/or patents being applied by Flyingvoice.
Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email
at [e-mail]. We’ll get you the help you need.

Flyingvoice Network Technology Co., Ltd. IV/IV
GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public
License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to
the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in
Flyingvoice products can be downloaded online:
http://www.flyingvoice.com/soft_GPL.aspx

Table of Contents
Flyingvoice Network Technology Co., Ltd. I/III
Table of Contents
About This Guide..........................................................................................................................................4
Getting Started with Your Phone .............................................................................................................5
Hardware Overview ............................................................................................................................5
FIP1X Series Hardware...............................................................................................................5
Power LED Indicator...................................................................................................................7
Line Key LED.................................................................................................................................7
Screen and Icons .................................................................................................................................8
Idle Screen....................................................................................................................................8
Calls Screen..................................................................................................................................8
Icons in the Status Bar ...............................................................................................................9
Line Key Icons........................................................................................................................... 10
Other Icons................................................................................................................................ 10
Entering Characters.......................................................................................................................... 10
Call Features ............................................................................................................................................... 12
Placing Call......................................................................................................................................... 12
Placing a Call from the Dialer ............................................................................................... 12
Placing Multiple Calls.............................................................................................................. 13
Redialing a Number ................................................................................................................ 13
Placing a Call from the Call History..................................................................................... 13
Placing a Call from the Directory......................................................................................... 13
Answering Calls................................................................................................................................. 13
Answering a Call ...................................................................................................................... 14
Answering a Call When in a Call.......................................................................................... 14
Answering a Call Automatically............................................................................................ 14
Switching Among the Handset, Speakerphone and Headset Modes................................. 15
Disabling Call Waiting ..................................................................................................................... 15
Silencing or Rejecting Incoming Calls ......................................................................................... 15
Rejecting Calls with Do Not Disturb (DND)....................................................................... 15

Table of Contents
Flyingvoice Network Technology Co., Ltd. II/III
Ending Calls ....................................................................................................................................... 16
Muting/Unmuting Audio................................................................................................................ 16
Holding and Resuming Calls ......................................................................................................... 16
Holding a Call ........................................................................................................................... 17
Resuming a Held Call.............................................................................................................. 17
Redirecting Incoming Calls ............................................................................................................ 17
Forwarding All Incoming Calls to a Contact...................................................................... 17
Forwarding All Incoming Calls on All Lines....................................................................... 17
Deactivating Call Forward...................................................................................................... 18
Diverting Calls to a Contact .................................................................................................. 18
Transferring Calls.............................................................................................................................. 18
Performing a Blind Transfer .................................................................................................. 18
Performing Transfer with a Transfer Key............................................................................ 19
Conference Calls............................................................................................................................... 19
Setting Up a Local Conference Call..................................................................................... 20
Holding or Resuming a Conference Call............................................................................ 20
Splitting a Conference Call.................................................................................................... 20
Ending a Conference Call ...................................................................................................... 20
Advanced Call Features ........................................................................................................................... 21
Voice Mail........................................................................................................................................... 21
Leaving Voice Mails................................................................................................................. 21
Listening to Voice Mails ......................................................................................................... 21
PhoneBook......................................................................................................................................... 21
Local Contacts .......................................................................................................................... 21
Blacklist....................................................................................................................................... 24
Call History......................................................................................................................................... 26
Viewing History Records........................................................................................................ 26
Saving a History Record to Local Directory....................................................................... 26
Saving a History Record to Blacklist.................................................................................... 27

Table of Contents
Flyingvoice Network Technology Co., Ltd. III/III
Deleting History Records ....................................................................................................... 27
Customizing Your Phone......................................................................................................................... 28
Changing the Administrator Password ....................................................................................... 28
Changing the Backlight and Time................................................................................................ 28
Changing the Language ................................................................................................................. 28
Time & Date....................................................................................................................................... 29
Setting the Time and Date Manually .................................................................................. 29
Changing the Time and Date Format................................................................................. 29
Audio Settings................................................................................................................................... 29
Adjusting the Volume............................................................................................................. 29
Setting the Ring Tone............................................................................................................. 29
Wireless Network.............................................................................................................................. 30
Activating the Wi-Fi Mode.................................................................................................... 31
Connecting to the Wireless Network.................................................................................. 31
Viewing the Wireless Network Information....................................................................... 31
Disconnecting the Wireless Network Connection ........................................................... 32
Deactivating the Wi-Fi Mode ............................................................................................... 32
Maintaining Your Phone.......................................................................................................................... 33
Rebooting Your Phone.................................................................................................................... 33
Resetting to Factory Settings......................................................................................................... 33

About This Guide
Flyingvoice Network Technology Co., Ltd. 4
About This Guide
Thank you for choosing Flyingvoice FIP1X series IP phones, which deliver the industry’s
leading HD audio quality and a wide range of business telephony features, such as Call Hold,
Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for
daily desktop voice communications.
This guide provides everything you need to quickly use your new phone. Firstly, verify with
your system administrator that the IP network is ready for phone configuration. Also be sure
to read the Quick Start Guide which can be found in your phone package before you set up
and use the IP phone. As you read this guide, keep in mind that some features are
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may operate differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is displayed
or is available on your phone screen.
This guide mainly takes the FIP11C IP phone as an example. And this guide contains
information for the following Flyingvoice products:
⚫FIP10(P)
⚫FIP11C(P)
⚫FIP13G
⚫FIP14G
Related Documentation
The following types of related documents are available on each page:
⚫Datasheet
⚫Quick start guide

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 5
Getting Started with Your Phone
This chapter provides the overview of phone hardware and screen layout, and how to
navigate your phone for the best performance.
Topics
Hardware Overview
Screen and Icons
Entering Characters
Hardware Overview
Flyingvoice FIP1X series phones have distinct hardware types:
Hardware
FIP10
FIP11C
FIP13G
FIP14G
Screen
Grayscale
Color
Color
Color
Line Keys and Soft keys
Yes
Yes
Yes
Yes
Topics
FIP1X Series Hardware
Power LED Indicator
Line Key LED
FIP1X Series Hardware

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 6
NO.
Item
Description
1
Handset
Handset to pick up and answer call
2
Phone Screen
Shows information about your phone, such as calls, messages, soft keys,
time and date
3
Line Keys
Access your phone lines and features
4
Soft Keys
Access the function displayed on the screen above the soft keys. The soft
keys change depending on what you are doing at the time
5
Menu Key
Enter Menu
6
Contact
Phone book shortcut
7
MESSAGE Key
Accesses voice mails
8
Paging Key
Paging
9
HOLD Key
Places a call on hold or resumes a held call
10
Recorder key
Record the voice when talking
11
Navigation Keys
Scroll through information or options displayed on the screen.
Access History and Directory respectively.
11
OK Key
Confirms actions or answers incoming calls.
12
MUTE Key
Toggles and indicates the mute feature. The key LED glows red when the
call is muted.
13
HEADSET Key
Toggles and indicates the headset mode. The key LED glows green when
headset mode is activated
14
Conference Key
Join the Conference call
15
TRANSFER Key
Transfers a call to another party
16
Volume Key
Adjusts the volume of the handset, headset, and speaker

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 7
17
REDIAL Key
Redials a previously dialed number
18
Speakerphone
Key
Toggles and indicates the hands-free (speakerphone) mode. The key LED
glows green when the hands-free (speakerphone) mode is activated
19
Keypad
Provides the digits and special characters in context-sensitive applications
20
Power LED
indicator
Indicates call status, message status, and phone’s system status
21
Logo
FLYINGVOICE Logo
Power LED Indicator
The power LED indicator indicates the call, message and phone’s system status.
LED Status
Description
Solid red
The phone is initializing
Fast-flashing red (0.3s)
The phone is ringing
Slowly-flashing red (1s)
The phone receives a voice mail or text message
Solid red for 0.5s and off
for 3s alternately
The phone enters the power-saving mode
Note The above introduces the default LED status. Your system administrator can configure
the status of the power LED indicator.
Line Key LED
The line key LED indicators are associated with the status of phone lines and features.
Line key LED (associated with the phone line)
LED Status
Description
Solid green
The line is seized
Fast-flashing red
The line receives an incoming call
Red
The line is in conversation
Off
The line is inactive

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 8
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important
information on the phone's status.
Topics
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Other Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the
status bar or middle of the screen varies by phone models.
1. Status Bar: Display the default account, feature status icons, and the time. The status icons
are displayed when features are activated.
2. Line Keys: Display the information associated with the line keys and feature keys on the
phone.
3. Soft Keys: Each soft key label indicates the action for the soft key below the screen.
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down
navigation key to switch among calls.
Check with your system administrator to find out if this feature is available on the phone.
When there is an active call and a held call, the calls screen is shown below:

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 9
You can press the OK key to view Network and phone status. The phone screen is shown
below:
Icons in the Status Bar
Icons in the status bar vary by phone models.
Icon
Description
Icon
Description
Wired network is available
Auto Answer
Wired network is unreachable
Do Not Disturb (DND)
Speaker mode
Keep Mute
Handset mode
Ringer volume is 0
Headset mode
Missed Calls
Voice Mail
Call Forward
Call is on hold
Recording
Wi-Fi connected
Wi-Fi connection failed

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 10
Line Key Icons
Icons on the line key that vary by phone models.
Icon indicators (associated with line)
Icon
Description
The private line is registered successfully
Register failed
Other Icons
Call History
Icon
Description
Received Calls
Placed Calls
Missed Calls
Contact
Icon
Description
Default Contact Picture
Call
Icon
Description
Waiting
Ringing
Calling
Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 11
Task
Action
Switch input modes
Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC, abc, 2aBmode. press the keys labeled with letters until your desired letter appears.
press a keypad key repeatedly to view the character options and stop when the letter you want
to enter is displayed in the field. Wait one second, and then enter the next letter.
Enter numbers
Select 123 mode, press the corresponding keys.
Enter special
characters
Select ABC, abc, 2aB mode, press * key or # key one or more times to enter one of the following
special characters:
* key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space
Select ABC, abc, 2aB mode, press the 0 key.
Move cursor
Press or to position the cursor.
Delete one or more
characters
Position the cursor to the right of the character, and select the Delete soft key.

Call Features
Flyingvoice Network Technology Co., Ltd. 12
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to
someone else, conduct a conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Switching Among the Handset, Speakerphone and Headset Modes
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Muting/Unmuting Audio
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls
Placing Call
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Redialing a Number
Placing a Call from the Call History
Placing a Call from the Directory
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously
placed calls or contacts in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note Your system administrator can configure the source list for searching and disable to
display the placed call records.
Procedure
1. Do one of the following:
⚫Start typing a phone number.
⚫Select the desired line key.
⚫Pick up the handset, press the Speakerphone key or the HEADSET key .
2. Enter a number or select a contact.
3. Select Send.
Note Your system administrator can enable live dialpad feature, which enables your phone

Call Features
Flyingvoice Network Technology Co., Ltd. 13
to automatically dial out the phone number after a period of time without selecting Send.
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Do one of the following:
⚫Select a line key. The active call is placed on hold.
⚫Press the HOLD key or Hold to place the original call on hold.
2. Enter the desired number or select a contact.
3. Select Send.
Note During a call, you can press the Speed Dial key to select a transfer mode. Check with
your system administrator to find out if this feature is available on the phone.
Redialing a Number
The phone keeps a record of all the placed calls. You can recall the contact you recently called.
Procedure
1. Press the RD key.
A record of Placed Calls is displayed on the phone screen.
Tip: Press the RD key twice to recall the contact you called.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently
placed, answered, missed, or forwarded.
Procedure
1. Press History.
The phone screen displays all call records.
2. Select the desired call list.
3. Highlight a contact and select Send.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Select Dir or navigate to Menu > PhoneBook > Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and select Send.
If the selected contact has multiple numbers, highlight the desired number, and select Send.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Topics

Call Features
Flyingvoice Network Technology Co., Ltd. 14
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information
of the incoming call. You can choose to answer the incoming call.
Procedure
1. Do one of the following:
⚫Pick up the handset.
⚫Press the Speakerphone key ..
⚫Press the HEADSET key.
⚫Press Answer or the line key that has the flashing green LED indicator.
The call is answered in the speakerphone (hands-free) mode by default.
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone
beeps, and the incoming call information is displayed.
Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Note You can disable the call waiting feature to reject the incoming call automatically during
a call.
Answering a Call Automatically
Auto answer enables you to automatically answer an incoming call in speakerphone (hands-
free) mode when your phone is idle.
Note When you are in an active call and an incoming call arrives on the phone, the incoming
call will not be automatically answered even if the auto answer is enabled.
Your system administrator can configure the phone to automatically answer the

Call Features
Flyingvoice Network Technology Co., Ltd. 15
incoming call after ending all calls.
Procedure
1. Navigate to Menu > Features > Auto Answer.
2. Enable the Auto Answer.
3. Select Save.
Switching Among the Handset, Speakerphone
and Headset Modes
You can select the desired mode before placing a call or can alternate among Speakerphone,
headset, and handset modes during a call.
When using the headset, the LED indicator glows green.
Procedure
1. During the call, pick up the handset, press the Speakerphone key , or press the
HEADSET key.
For example, if you're using the handset, press the HEADSET key to switch to the headset, or
press the Speakerphone key to switch to the speakerphone.
Note Your system administrator can disable you to use the handset, speakerphone (Hands-
free) or headset mode.
Disabling Call Waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will
be rejected automatically.
Before You Begin
Check with your system administrator if the call waiting off code is required. If required, get
it from your system administrator.
Procedure
1. Navigate to Menu > Features > Call Waiting.
2. Select Disabled from the Call Waiting field.
3. Select Save.
Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of
answering.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be
interrupted.
Note Check with your system administrator to find out if the DND feature is available on
your phone.

Call Features
Flyingvoice Network Technology Co., Ltd. 16
Topics
Rejecting Calls with DND
Deactivating DND
Rejecting Calls with DND
Procedure
1. Navigate to Menu > Features > DND.
2. Select Enable from the DND Status field.
3. Select Save.
The DND icon appears in the status bar.
Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle.
Deactivating DND
You can deactivate DND when you are ready to resume receiving calls again.
Procedure
1. Navigate to Menu > Features > DND.
2. Select Disable from the DND Status field.
3. Select Save.
The DND icon disappears from the status bar.
Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.
Ending Calls
You can end the current call at any time.
Procedure
1. Do one of the following:
⚫If you are using the handset, press the Cancel key or hang up the handset.
⚫If you are using the headset, press the Cancel key.
⚫If you are using the speakerphone, press the Cancel key, Speakerphone key .
Muting/Unmuting Audio
When you are in a call, you can mute the audio, so that you can hear the other person, but
they cannot hear you.
Procedure
1. Press the MUTE key during a call.
2. Press the MUTE key again to unmute the call.
Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you place
a call on hold, the held party may hear the music played by its sever.
Topics