AudioCodes 310HD Use and care manual
AudioCodes
Series of High Definition IP Phones
HD VoIP
Administrator’s Manual
310HD / 320HD / 420HD IP Phones
Version 2.0.0
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Version 2.0.0 3 October 2012
Administrator's Manual Contents
Table of Contents
1Introduction .......................................................................................................15
Configuration Tools ................................................................................................17
2IP Phone User Interface....................................................................................19
2.1Accessing the Administration Menu.......................................................................19
2.1.1310HD IP Phone......................................................................................................19
2.1.2320HD IP Phone......................................................................................................20
2.1.3420HD IP Phone......................................................................................................21
2.2Changing Display Language..................................................................................22
2.2.1310HD IP Phone......................................................................................................22
2.2.2320HD IP Phone......................................................................................................23
2.2.3420HD IP Phone......................................................................................................24
3Web Interface.....................................................................................................25
3.1Accessing Web Interface .......................................................................................25
3.2Getting Started with the Web.................................................................................26
4Configuration File..............................................................................................27
4.1Introduction ............................................................................................................27
4.2File Syntax .............................................................................................................27
4.3Linking Multiple Files..............................................................................................27
4.4Downloading Configuration File from IP Phone.....................................................28
4.5Creating Configuration Files using VoIProvision Utility..........................................29
4.5.1Introduction..............................................................................................................29
4.5.2Configuration File Format........................................................................................29
4.5.3Global Configuration File.........................................................................................29
4.5.4VoIProvision Utility Overview...................................................................................29
4.5.5CSV File...................................................................................................................30
4.5.6Template File...........................................................................................................30
4.5.7Generated Configuration Files.................................................................................30
4.5.8Starting the VoIProvision Utility...............................................................................30
4.5.9Usage.......................................................................................................................31
5TR-069 Management .........................................................................................33
Automatic Provisioning ..........................................................................................35
6Introduction .......................................................................................................37
7Updating (Manually) Configuration File ..........................................................39
8Setting up Network for Auto Provisioning......................................................41
9Obtaining Firmware and Configuration...........................................................43
9.1Methods .................................................................................................................43
9.1.1DHCP.......................................................................................................................43
9.1.1.1Configuring DHCP Option 160.................................................................47
9.1.1.2Configuring DHCP Options 66 and 67.....................................................47
9.1.2Static DNS Record (Generic Domain Name) ..........................................................48
9.1.3SIP SUBSCRIBE and NOTIFY Messages ..............................................................50
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310HD, 320HD and 420HD IP Phones
9.2Protocols for Acquiring Files ..................................................................................53
Quick Setup..............................................................................................................55
10Quick Setup .......................................................................................................57
Networking...............................................................................................................59
11Introduction .......................................................................................................61
12Configuring Date and Time ..............................................................................63
12.1Configuring Date and Time....................................................................................63
12.2Configuring Network Time Protocol Server............................................................67
12.3Configuring Network Time Protocol Server via DHCP...........................................69
13IP Network Settings...........................................................................................71
13.1Configuring Static IP Address................................................................................71
13.1.1Configuring the Static IP Address using Phone User Interface...............................71
13.1.1.1310HD IP Phone ......................................................................................71
13.1.1.2320HD IP Phone ......................................................................................72
13.1.1.3420HD IP Phone ......................................................................................74
13.1.2Configuring IP Network Settings using Web and Configuration File.......................76
13.2Configuring Partial DHCP ......................................................................................78
14LAN and PC Port Settings................................................................................81
15VLAN Settings ...................................................................................................83
16Enabling Telnet Access ....................................................................................85
VoIP Settings ...........................................................................................................87
17SIP Settings .......................................................................................................89
17.1Configuring General SIP Settings..........................................................................89
17.2Proxy and Registration...........................................................................................93
17.2.1Configuring General Proxy and Registration Settings.............................................93
17.2.2Configuring Proxy Redundancy...............................................................................96
17.3Configuring SIP Timers..........................................................................................99
17.4Configuring SIP QoS............................................................................................101
17.5Configuring SIP Reject Code...............................................................................102
18Dialing Settings...............................................................................................103
18.1Configuring General Dialing Settings...................................................................103
18.2Tones...................................................................................................................105
18.2.1Uploading Ring Tones...........................................................................................107
18.2.2Regional Settings for Call Progress Tones............................................................109
18.3Configuring Default Audio Device........................................................................112
18.4Configuring DTMF................................................................................................113
18.5Configuring Digit Maps and Dial Plans.................................................................114
19Media Settings.................................................................................................117
19.1Configuring Media Streaming...............................................................................117
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19.2Configuring RTP Port Range and Payload Type .................................................118
19.3Configuring RTP QoS ..........................................................................................119
19.4Configuring Codecs..............................................................................................120
20Voice Settings .................................................................................................123
20.1Configuring Jitter Buffer .......................................................................................123
20.2Configuring Silence Compression........................................................................124
20.3Configuring Echo Cancellation.............................................................................125
21Lines/SIP Accounts Settings..........................................................................127
21.1Configuring Lines/SIP Accounts using Phone Interface.......................................127
21.1.1310HD IP Phone....................................................................................................127
21.1.2320HD IP Phone....................................................................................................129
21.1.3420HD IP Phone....................................................................................................130
21.2Configuring Lines using Web and Configuration File...........................................132
22Supplementary Services.................................................................................135
22.1Selecting the Application Server..........................................................................135
22.2Configuring Call Waiting.......................................................................................136
22.3Configuring Call Forwarding.................................................................................137
22.4Configuring Three-way Conferencing ..................................................................139
22.5Configuring Automatic Dialing..............................................................................140
22.6Configuring Automatic Answer.............................................................................141
22.7Configuring Do Not Disturb..................................................................................142
22.8Configuring Call Pickup........................................................................................143
22.9Configuring Message Waiting Indication..............................................................144
22.10Configuring Busy Lamp Field...............................................................................146
22.11Configuring Advice of Charge..............................................................................148
22.12Enabling Electronic Hook Switch .........................................................................149
23Volume Levels.................................................................................................151
23.1Configuring Automatic Gain Control.....................................................................151
23.2Configuring Tone Volume ....................................................................................152
23.3Configuring Ringer Volume..................................................................................153
23.4Configuring Speakerphone (Hands Free) Volume...............................................154
23.5Configuring Handset Volume...............................................................................156
23.6Configuring Headset Volume...............................................................................158
Advanced Phone Settings ....................................................................................161
24Locking and Unlocking the IP Phone............................................................163
24.1Locking and Unlocking the 310HD IP Phone.......................................................163
24.2Locking and Unlocking the 320HD IP Phone.......................................................164
24.2.1Single-Line Mode...................................................................................................164
24.2.2Multi-Line Mode.....................................................................................................165
24.3Locking and Unlocking the 420HD IP Phone.......................................................166
24.3.1Single-Line Mode...................................................................................................166
24.3.2Two-Line Mode......................................................................................................167
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24.4Using the Configuration File.................................................................................168
25Phone Directory...............................................................................................169
25.1Corporate Directory..............................................................................................169
25.1.1LDAP-based Corporate Directory..........................................................................169
25.1.2Loading a Text-based Corporate Directory File ....................................................172
25.2Local Phone Directory..........................................................................................174
26Speed Dial........................................................................................................175
26.1Adding a Speed Dial ............................................................................................175
26.2Deleting a Speed Dial ..........................................................................................177
26.3Saving Speed Dial File Configuration to a File.....................................................177
26.4Creating a Speed Dial File for Configuration File.................................................177
Security Settings...................................................................................................179
27Transport Layer Security and Certificate Management ...............................181
27.1SIP over TLS Overview........................................................................................181
27.1.1Obtaining Certificate Authority File........................................................................181
27.1.2Appending Private and Public Key Data................................................................182
27.2Configuring TLS...................................................................................................183
27.2.1Configuring TLS using the Configuration file.........................................................183
27.2.1.1Configuring TLS using a URI ................................................................ 183
27.2.1.2Configuring TLS by Loading File Content............................................. 185
27.2.2Manually Configuring TLS using the Web.............................................................187
28Using the Encryption Tool..............................................................................189
28.1Encrypting Configuration Files.............................................................................189
28.2Encrypting Passwords in Configuration File.........................................................189
29Secure Real-time Transport Protocol............................................................191
30Configuring 802.1x..........................................................................................193
30.1Configuring 802.1x using Phone User Interface ..................................................193
30.1.1310HD IP Phone....................................................................................................193
30.1.1.1EAP-MD5 Mode .................................................................................... 194
30.1.1.2EAP-TLS Mode ..................................................................................... 195
30.1.2320HD IP Phone....................................................................................................196
30.1.2.1EAP-MD5 Mode .................................................................................... 196
30.1.2.2EAP-TLS Mode ..................................................................................... 197
30.1.3420HD IP Phone....................................................................................................198
30.1.3.1EAP-MD5 Mode .................................................................................... 198
30.1.3.2EAP-TLS Mode ..................................................................................... 199
30.2Configuring 802.1x using Web and Configuration File.........................................200
30.2.1EAP MD5 Mode.....................................................................................................200
30.2.2EAP TLS Mode......................................................................................................201
31HTTPS Management........................................................................................203
31.1Web Interface.......................................................................................................203
31.2Secure Provisioning.............................................................................................203
Maintenance...........................................................................................................205
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Administrator's Manual Contents
32Changing User Login Credentials..................................................................207
33Restarting Phones...........................................................................................209
33.1Restarting Phone using Phone User Interface.....................................................209
33.1.1310HD IP Phone....................................................................................................209
33.1.2320HD IP Phone....................................................................................................210
33.1.3420HD IP Phone....................................................................................................210
33.2Restarting Phone using Web ...............................................................................211
34Restoring Phone Defaults ..............................................................................213
34.1Restoring Factory Defaults using Phone Interface...............................................213
34.1.1310HD IP Phone....................................................................................................213
34.1.2320HD IP Phone....................................................................................................214
34.1.3420HD IP Phone....................................................................................................214
34.2Restoring Factory Defaults using the Web...........................................................215
Status and Monitoring...........................................................................................217
35Viewing Network Status..................................................................................219
35.1LAN Status...........................................................................................................219
35.2Port Status ...........................................................................................................220
35.3802.1x Status.......................................................................................................221
36Viewing VoIP Status........................................................................................223
36.1Phone Status........................................................................................................223
36.2Line Status...........................................................................................................224
36.3Current Call Information.......................................................................................225
37Viewing Call History........................................................................................227
38Viewing Phone Version Number....................................................................229
38.1Viewing Phone Version Number using the Web..................................................229
38.2Viewing Firmware Version using Phone Interface ...............................................230
38.2.1310HD IP Phone....................................................................................................230
38.2.2320HD IP Phone....................................................................................................231
38.2.3420HD IP Phone....................................................................................................232
Diagnostics and Troubleshooting........................................................................233
39Testing Phone Hardware................................................................................235
39.1310HD IP Phone BIT............................................................................................235
39.1.1Test Preparation....................................................................................................235
39.1.2Keypad Test...........................................................................................................236
39.1.3LED Test................................................................................................................237
39.1.4Handset Test .........................................................................................................238
39.1.5Headset Test .........................................................................................................239
39.1.6Speaker Test .........................................................................................................240
39.1.7MAC Address and Serial Number Verification Test ..............................................241
39.1.7.1MAC Address and Serial Number Verification Test.............................. 241
39.2Testing 320HD IP Phone BIT...............................................................................242
39.2.1Test Preparation....................................................................................................242
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39.2.2Keypad and Off-Hook/On-Hook Test.....................................................................243
39.2.3Green-Color LEDs Test.........................................................................................245
39.2.4Red-Color LEDs Test.............................................................................................246
39.2.5Handset Test .........................................................................................................247
39.2.6Headset Test .........................................................................................................249
39.2.7Speaker Test .........................................................................................................251
39.2.8MAC Address and Serial Number Verification Test ..............................................253
39.3Testing 420HD IP Phone BIT...............................................................................253
40Recovering Firmware......................................................................................255
41System Logging (Syslog)...............................................................................257
42Phone User Interface Error Messages...........................................................259
43Media Debug Information...............................................................................261
44Port Mirroring ..................................................................................................263
Appendices............................................................................................................265
AServer-Specific Configuration........................................................................267
BTypical Setup Scenario Example...................................................................271
CSIP Support (RFC, Headers)...........................................................................273
DIP Phone Specifications..................................................................................279
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Administrator's Manual Contents
List of Figures
Figure 2-1: Language Web Field – 310HD.............................................................................................22
Figure 2-2: Language Web Field – 320HD.............................................................................................23
Figure 2-3: Language Web Field – 420HD.............................................................................................24
Figure 3-1: Web Login Window..............................................................................................................25
Figure 3-2: Web Interface Areas............................................................................................................26
Figure 5-1: TR-069 Web Fields..............................................................................................................33
Figure 7-1: Configuration File Web Fields..............................................................................................39
Figure 7-2: Load New Configuration File Web Field ..............................................................................39
Figure 9-1: Automatic Provisioning Web Fields .....................................................................................43
Figure 9-2: Automatic Provisioning - DHCP Option 160 Web Fields.....................................................47
Figure 9-3: Automatic Provisioning - DHCP Options 66/67 Web Fields................................................47
Figure 9-4: Static DNS Record Web Fields............................................................................................48
Figure 10-1: Quick Setup Web Fields ....................................................................................................57
Figure 12-1: Date and Time Web Fields ................................................................................................63
Figure 12-2: NTP and Time Settings Web Fields...................................................................................67
Figure 12-3: NTP and Time Settings Web Fields...................................................................................69
Figure 13-1: Network Settings Web Fields.............................................................................................76
Figure 14-1: Port Mode Web Fields .......................................................................................................81
Figure 15-1: VLAN Web Fields...............................................................................................................83
Figure 16-1: Telnet Web Field................................................................................................................85
Figure 17-1: SIP General Web Fields ....................................................................................................89
Figure 17-2: SIP Proxy and Registrar Web Fields.................................................................................93
Figure 17-3: Proxy Redundancy.............................................................................................................96
Figure 17-4: SIP Timers .........................................................................................................................99
Figure 17-5: Quality of Service Page ...................................................................................................101
Figure 17-6: Reject Code Web Field....................................................................................................102
Figure 18-1: General Dialing Web Fields.............................................................................................103
Figure 18-2: Tones Web Fields in Dialing Page...................................................................................105
Figure 18-3: Tones Web Fields in Services Page................................................................................105
Figure 18-4: Upload Ringing Tones Web Fields ..................................................................................107
Figure 18-5: Tones Web Fields............................................................................................................109
Figure 18-6: Default Audio Device Web Field......................................................................................112
Figure 18-7: DTMF Transport Mode Web Field...................................................................................113
Figure 18-8: Digit Map and Dial Plan Web Fields................................................................................114
Figure 19-1: Media Streaming Web Fields...........................................................................................118
Figure 19-2: QoS Web Fields...............................................................................................................119
Figure 19-3: Codecs Web Fields..........................................................................................................120
Figure 20-1: Voice Web Fields.............................................................................................................123
Figure 20-2: Silence Compression Web Fields....................................................................................124
Figure 21-1: Voice Web Fields.............................................................................................................132
Figure 22-1: Call Waiting Web Fields...................................................................................................136
Figure 22-2: Call Forwarding Web Fields.............................................................................................137
Figure 22-3: Three-way Conferencing Web Fields ..............................................................................139
Figure 22-4: Automatic Dialing Web Fields..........................................................................................140
Figure 22-5: DnD Web Fields...............................................................................................................142
Figure 22-6: Call Pick Up Web Fields ..................................................................................................143
Figure 22-7: MWI Web Fields...............................................................................................................144
Figure 22-8: BLF Support Web Fields..................................................................................................146
Figure 22-9: AOC Support Web Fields.................................................................................................148
Figure 22-10: EHS Web Fields.............................................................................................................149
Figure 23-1: Auto Gain Control Web Fields.........................................................................................151
Figure 23-2: Tone Volume Web Field ..................................................................................................152
Figure 23-3: Ringer Volume Web Field................................................................................................153
Figure 23-4: Hands Free Web Fields...................................................................................................154
Figure 23-5: Additional Speaker Volume Web Field............................................................................154
Figure 23-6: Handset Volume Settings Page.......................................................................................156
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310HD, 320HD and 420HD IP Phones
Figure 23-7: Headset Web Fields.........................................................................................................158
Figure 25-1: LDAP Web Fields.............................................................................................................169
Figure 25-2: Corporate Directory Web Field ........................................................................................172
Figure 25-3: Add Contact Web Fields..................................................................................................174
Figure 26-1: Speed Dial Web Fields ....................................................................................................175
Figure 27-1: Certificate Web Fields......................................................................................................181
Figure 27-2: Combined Private and Public key Example.....................................................................182
Figure 27-3: TLS Port and CA Certification Web Fields.......................................................................187
Figure 27-4: Private and Public Key Web Fields..................................................................................188
Figure 29-1: Enabling SRTP Web Fields .............................................................................................191
Figure 30-1: EAP MD5 Web Fields......................................................................................................200
Figure 30-2: EAP TLS Web Fields.......................................................................................................201
Figure 32-1: System Authorization Web Fields....................................................................................207
Figure 33-1: Restart System Web Fields .............................................................................................211
Figure 33-2: Confirmation Box .............................................................................................................211
Figure 34-1: Restore Defaults Web Fields...........................................................................................215
Figure 34-2: Submit Confirmation Box.................................................................................................215
Figure 35-1: LAN Information Web Fields............................................................................................219
Figure 35-2: Port Mode Status Web Fields..........................................................................................220
Figure 35-3: 802.1X Status Web Fields ...............................................................................................221
Figure 36-1: Phone Status Web Fields ................................................................................................223
Figure 36-2: Line Status Web Fields....................................................................................................224
Figure 36-3: Current Call Information Web Fields................................................................................225
Figure 37-1: Call History Web Fields....................................................................................................227
Figure 38-1: System Information Web Fields (for example 310HD Model) .........................................229
Figure 39-1: Testing Keypad................................................................................................................236
Figure 39-2: Testing Keypad – Characters Disappear.........................................................................236
Figure 39-3: Successful Completion of Keypad Test...........................................................................237
Figure 39-4: Off hook Handset Test.....................................................................................................238
Figure 39-5: Recording Test.................................................................................................................238
Figure 39-6: Playing Test .....................................................................................................................238
Figure 39-7: Headset Test....................................................................................................................239
Figure 39-8: Headset Recording Test..................................................................................................239
Figure 39-9: Headset Playing Test.......................................................................................................239
Figure 39-10: Speaker Test..................................................................................................................240
Figure 39-11: Speaker Recording Test................................................................................................240
Figure 39-12: Speaker Playing Test.....................................................................................................240
Figure 39-13: MAC Address and Serial Number..................................................................................241
Figure 39-14: Keypad Test...................................................................................................................243
Figure 39-15: Keypad Test – Off-Hook ................................................................................................243
Figure 39-16: Keypad Test - Keys........................................................................................................244
Figure 39-17: Green LEDs On .............................................................................................................245
Figure 39-18: Red LEDs Test...............................................................................................................246
Figure 39-19: Handset Test..................................................................................................................247
Figure 39-20: Handset Test - Recording..............................................................................................247
Figure 39-21: Handset Test- Playing....................................................................................................248
Figure 39-22: Headset Test..................................................................................................................249
Figure 39-23: Headset Test - Recording..............................................................................................249
Figure 39-24: Headset Test - Playing...................................................................................................250
Figure 39-25: Speaker/Mic Test...........................................................................................................251
Figure 39-26: Speaker/Mic Test– Recording........................................................................................251
Figure 39-27: Speaker/Mic Test – Playing...........................................................................................252
Figure 39-28: MAC Address and Serial Number Verification Test.......................................................253
Figure 41-1: System Logging Web Fields............................................................................................257
Figure 43-1: Recording Web Fields......................................................................................................261
Figure 44-1: Port Mirroring ...................................................................................................................263
Figure A-1: BLF Configuration for BroadWorks Web Fields ................................................................268
Figure A-2: BLF Configuration for Application Server Type - Asterisk.................................................270
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Administrator's Manual Contents
List of Tables
Table 2-1: LCD Display Parameters.......................................................................................................22
Table 2-2: Language Display Parameters..............................................................................................23
Table 2-3: Language Display Parameters..............................................................................................24
Table 4-1: Example of CSV File.............................................................................................................30
Table 5-1: TR-069 Management Parameters.........................................................................................34
Table 9-1: Automatic Update Methods Parameters...............................................................................44
Table 9-2: Static DNS Record Parameters ............................................................................................49
Table 12-1: Daylight Saving Time Parameters.......................................................................................64
Table 12-2: NTP Server Parameters......................................................................................................67
Table 12-3: NTP Server and GMT Parameters......................................................................................69
Table 13-1: Network Settings Parameters .............................................................................................77
Table 13-2: Partial DHCP Parameters...................................................................................................78
Table 14-1: Port Settings Parameters....................................................................................................81
Table 15-1: VLAN Parameters Description............................................................................................83
Table 16-1: Telnet Parameters...............................................................................................................85
Table 17-1: SIP General Parameters.....................................................................................................90
Table 17-2: Proxy and Registrar Parameters.........................................................................................94
Table 17-3: SIP Proxy Server Redundancy Parameters........................................................................97
Table 17-4: SIP Timers Parameters.....................................................................................................100
Table 17-5: SIP QoS Parameters.........................................................................................................101
Table 17-6: Reject Code Parameter.....................................................................................................102
Table 18-1: Dialing Parameters............................................................................................................104
Table 18-2: Dial Tones Parameters .....................................................................................................105
Table 18-3: Ring Tone Parameters......................................................................................................108
Table 18-4: Regional Parameters ........................................................................................................110
Table 18-5: Audio Device Parameter...................................................................................................112
Table 18-6: DTMF Description.............................................................................................................113
Table 18-7: Digit Map and Dial Plan Parameters.................................................................................114
Table 19-1: Media Streaming Parameters ...........................................................................................117
Table 19-2: RTP Port Range and Payload Type Parameters..............................................................118
Table 19-3: RTP QoS Parameters.......................................................................................................119
Table 19-4: Codec Parameters............................................................................................................121
Table 20-1: Jitter Buffer Parameters....................................................................................................123
Table 20-2: Silence Compression Parameters ....................................................................................124
Table 20-3: Echo Cancellation Parameter ...........................................................................................125
Table 22-1: Call Waiting Parameters ...................................................................................................136
Table 22-2: Call Forward Parameters..................................................................................................137
Table 22-3: Three-way Conferencing Parameters...............................................................................139
Table 22-4: Automatic Dialing Parameters...........................................................................................140
Table 22-5: Automatic Answer Parameters..........................................................................................141
Table 22-6: Do Not Disturb (Services) Parameters..............................................................................142
Table 22-7: Call Pickup Parameters.....................................................................................................143
Table 22-8: Message Waiting Indication Parameters ..........................................................................144
Table 22-9: BLF Parameters................................................................................................................146
Table 22-10: AOC Parameters.............................................................................................................148
Table 22-11: EHS Parameters.............................................................................................................149
Table 23-1: Automatic Gain Control Parameters.................................................................................151
Table 23-2: Tone Volume Parameter...................................................................................................152
Table 23-3: Ringer Volume Parameters...............................................................................................153
Table 23-4: Headset Gain Parameters.................................................................................................158
Table 24-1: Phone Lock/Unlock Parameters........................................................................................168
Table 25-1: LDAP Parameters.............................................................................................................169
Table 25-2: Provisioning Parameters...................................................................................................173
Table 26-1: Speed Dial Parameters.....................................................................................................176
Table 27-1: SIP-over-TLS Parameters.................................................................................................183
Table 27-2: SIP over TLS File- Encryption File Content Parameters...................................................186
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Table 29-1: SRTP Parameters.............................................................................................................191
Table 30-1: EAP MD5 Parameters.......................................................................................................200
Table 30-2: EAP TLS Parameters........................................................................................................201
Table 32-1: Username and Password Parameters..............................................................................207
Table 41-1: Syslog Parameters............................................................................................................257
Table 42-1: Phone User Interface Error Messages..............................................................................259
Table 43-1: Packet Recording Parameters..........................................................................................261
Table 44-1: Port Mirroring Parameters.................................................................................................263
Table A-1: Busy Lamp Field Parameter...............................................................................................267
Table C-1: Supported IETF RFC’s.......................................................................................................273
Table C-2: Supported SIP Methods .....................................................................................................275
Table C-3: Supported SIP Headers......................................................................................................276
Table D-1: 310HD, 320HD and 420HD IP Phone Specifications.........................................................279
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Administrator's Manual Notices
Notice
This manual shows administrators how to set up and configure AudioCodes' 310HD, 320HD
and 420HD IP Phones.
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept
responsibility for errors or omissions. Updates to this document and other documents can be
viewed by registered customers at http://www.audiocodes.com/downloads.
© Copyright 2012 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: Oct-16-2012
Trademarks
AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP
Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open
Solutions Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect,
VoIPerfectHD, What’s Inside Matters, Your Gateway To VoIP and 3GX are trademarks or
registered trademarks of AudioCodes Limited. All other products or trademarks are
property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed
of with unsorted waste. Please contact your local recycling authority for disposal of this
product.
Customer Support
Customer technical support and service are provided by AudioCodes’ Distributors,
Partners, and Resellers from whom the product was purchased. For Customer Support for
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
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Administrator's Manual 14 Document #: LTRT-09910
Related Documentation
Document Name
300HD IP Phone Series Release Notes
310HD IP Phone Quick Guide
310HD IP Phone User’s Manual
320HD IP Phone Quick Guide
320HD IP Phone User’s Manual
420HD IP Phone User’s Manual
420HD IP Phone Quick Guide
Regulatory Information
Compliancy and Regulatory Information can be viewed at :
http://www.audiocodes.com/library.
Note: Throughout this document, where features can be configured using the
Web interface or Configuration File, the Web parameter is displayed in
the regular font above its corresponding Configuration File parameter,
which is enclosed in square brackets in bold font type.
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Administrator's Manual 1. Introduction
1 Introduction
This manual is intended for the system administrator responsible for setting up and
configuring the 310HD, 320HD and 420HD IP Phones.
AudioCodes' IP phones are based on AudioCodes' proprietary High Definition (HD) voice
technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The
phones are fully-featured telephones that provide voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
The phone offers a wide variety of management and configuration tools:
„Phone’s LCD display user interface - easy-to-use, menu-driven display screen,
providing basic phone configuration and status capabilities
„Web interface - provides a user-friendly Web interface that runs on a Web browser
(Microsoft®Internet Explorer is the recommended browser).
„Configuration file - text-based file (created using any plain text editor such as
Microsoft’s Notepad) containing configuration parameters and which is loaded to the
phone using the Web interface or a TFTP, FTP, HTTP or HTTPS server.
„TR-069 for remote configuration and management
„CLI over Telnet
For a detailed description on hardware installation and for operating the phone’s call
features, refer to the User’s Manual.
Version 2.0.0 15 October 2012
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310HD, 320HD and 420HD IP Phones
Administrator's Manual 16 Document #: LTRT-09910
Reader’s Notes
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Part I
Configuration Tools
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310HD, 320HD and 420HD IP Phones
Reader’s Notes
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Administrator's Manual 2. IP Phone User Interface
2 IP Phone User Interface
The IP phone provides a Liquid Crystal Display (LCD) based screen, offering an intuitive,
menu-driven interface for configuring the phone. The administrative tasks are performed in
the phone’s Administration menu.
2.1 Accessing the Administration Menu
The procedures to access the Administration menu using the 310HD, 320HD and 420HD
IP Phones, are described below.
Notes:
xThe default password is 1234. To change the login password, use
the phone’s Web interface or Configuration file.
xOnce you have entered the password, the access session is applied
to all the submenus.
xTo change the Administration menu’s login password, use the
phone’s Web interface (see Section 32 on page 207), or use the
configuration file.
2.1.1 310HD IP Phone
The submenus of the Administration menu are password protected. When attempting to
access a submenu, the phone prompts you to enter the access password.
¾
To access the Administration menu:
1. In idle display, press the MENU key, and then select the Administration menu (using
the and Navigation keys),
2. Press the ENTER key; you are prompted for a password:
3. Enter the password, and then press the ENTER key; the Administration submenus
are displayed.
Version 2.0.0 19 October 2012
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310HD, 320HD and 420HD IP Phones
Administrator's Manual 20 Document #: LTRT-09910
2.1.2 320HD IP Phone
The Administration menu is password protected. The default password is "1234".
¾
To access the Administration menu:
1. In idle display, press the MENU key; the Menu list is displayed:
2. Using the and avigation keys, choose the Administration submenu, and then
press the Select softkey; you are prompted for a password:
N
3. Enter your password, and then choose OK. When entering the password, you can
change between numerals and letters, by pressing the pound (#).
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