UNITED Clave Series Parts list manual

Clave-series
System Guide
Technical Reference Document
Version 2.1
© April-2023 Denmark
United Headsets | Stationsplein 91, 5211 BM ‘s-Hertogenbosch (NL) | [phone] | [e-mail] | www.unitedheadsets.com

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Contents
Contents..................................................................................................................................................................2
1About This Document ......................................................................................................................................5
1.1 Audience.................................................................................................................................................5
1.2 When should I read this guide? ...............................................................................................................5
1.3 Content summary....................................................................................................................................5
1.4 Limitations ..............................................................................................................................................6
1.5 Abbreviations ..........................................................................................................................................6
1.6 References/Related Documentation.........................................................................................................6
1.7 Document History....................................................................................................................................6
1.8 What is new? ..........................................................................................................................................6
1.9 Documentation Feedback........................................................................................................................7
2Package overview.............................................................................................................................................8
2.1 Content...................................................................................................................................................8
2.2 Damage inspection..................................................................................................................................8
3System overview...............................................................................................................................................9
3.1 Soft client support ...................................................................................................................................9
3.2 Handover to VoIP multicell systems........................................................................................................10
3.3 Clave DECT Dongle................................................................................................................................10
4Clave wireless DECT headset overview............................................................................................................12
4.1 Type of Clave Headsets..........................................................................................................................12
4.2 Headsets overview.................................................................................................................................13
4.3 Physical buttons ....................................................................................................................................15
4.4 LED overview.........................................................................................................................................15
4.4.1 LED patterns .................................................................................................................................15
4.4.2 LED indication ...............................................................................................................................16
4.5 Battery ..................................................................................................................................................16
5Clave Base station overview............................................................................................................................18
5.1 Base station overview ............................................................................................................................18
5.2 Spare battery charging ..........................................................................................................................19
6Clave DECT Dongle overview..........................................................................................................................20
6.1 Clave DECT Dongle overview.................................................................................................................20
6.2 Dual functionality ..................................................................................................................................21
6.3 LED Patterns..........................................................................................................................................21
6.4 LED Indication .......................................................................................................................................21
6.5 Key Configuration / User Interface .........................................................................................................22

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6.6 Factory Reset.........................................................................................................................................22
7How to connect headset and base station ......................................................................................................23
7.1 Bluetooth™registration ........................................................................................................................24
7.2 Connect Clave Headset to PC/Laptop using Clave DECT Dongle.............................................................24
7.2.1 Deregister Clave Headset from Clave DECT Dongle........................................................................24
7.3 Hybrid functionality......................................................................................................................................24
8Clave Operations ............................................................................................................................................25
8.1 Controls ................................................................................................................................................25
8.1.1 Incoming call.................................................................................................................................25
8.1.2 Secondary call ...............................................................................................................................25
8.1.3 Microsoft Teams integration..........................................................................................................26
8.1.4 Terminating call.............................................................................................................................26
9Clave Base user interface ................................................................................................................................27
9.1 Top area items.......................................................................................................................................27
9.1.1 Signal level ....................................................................................................................................27
9.1.2 VoIP ..............................................................................................................................................28
9.1.3 PC-USB status ...............................................................................................................................28
9.1.4 Battery status ................................................................................................................................28
9.1.5 Other icons ...................................................................................................................................29
9.2 Main area items.....................................................................................................................................29
9.2.1 Music control ................................................................................................................................29
9.2.2 Other icons ...................................................................................................................................29
9.3 DECT registration status interface..........................................................................................................30
9.4 Settings Menu.......................................................................................................................................30
9.4.1 General.........................................................................................................................................31
9.4.2 Audio............................................................................................................................................32
9.4.3 Audio Prompt ...............................................................................................................................33
9.4.4 Registrations .................................................................................................................................33
9.4.5 Adjust time ...................................................................................................................................33
9.4.6 VoIP System ..................................................................................................................................33
9.4.7 Reset User Setting .........................................................................................................................33
9.4.8 Factory Reset.................................................................................................................................34
9.5 Call activity on base ...............................................................................................................................34
9.6 Incoming call.........................................................................................................................................34
9.7 Active call..............................................................................................................................................35
9.8 On-hold call...........................................................................................................................................35

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9.9 Multiple calls .........................................................................................................................................35
9.10 Multiple line ..........................................................................................................................................36
9.11 Active & Inactive line .............................................................................................................................36
9.12 Call termination.....................................................................................................................................36
9.13 Line swapping .......................................................................................................................................36
9.14 Microphone muting ..............................................................................................................................37
9.15 Volume control .....................................................................................................................................37
10 Clave Base feature description ...................................................................................................................38
10.1 Soft client support .................................................................................................................................38
10.2 EHS interface.........................................................................................................................................38
10.3 Ringer configuration..............................................................................................................................38
11 Clave DECT Dongle features ......................................................................................................................39
11.1 Conference ...........................................................................................................................................39
11.2 Soft Client Support................................................................................................................................39
12 Appendix A (Clave Features)......................................................................................................................40
13 Appendix B (Clave Base features) ..............................................................................................................42
13.1.1 Base features.................................................................................................................................44
14 Register devices on UH VoIP DECT system..................................................................................................46
14.1 Register Clave Base................................................................................................................................46
14.2 Register Clave Headsets.........................................................................................................................48
15 Appendix C: EHS and DHSG API ................................................................................................................49
15.1 EHS Interface.........................................................................................................................................49
15.1.1 EHS...............................................................................................................................................49
15.1.2 Phone ...........................................................................................................................................49
15.1.3 DHSG............................................................................................................................................49
15.2 EHS Standards.......................................................................................................................................50
15.2.1 DHSG............................................................................................................................................50
15.2.2 EA40.............................................................................................................................................51
16 Appendix D: Call Control Action and Call State Table between BT & DECT.................................................52

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1About This Document
This document describes the configuration, management, operation and maintenance of the Clave
Headset series which are part of the DECT system range. For customer specific modes, please refer to
specific customer agreements.
1.1 Audience
This guide is intended for everyday users. Furthermore, network administrators, IT support and anyone
who wishes to gain knowledge on the fundamental features of the Clave Headset series can also benefit
from this material.
1.2 When should I read this guide?
Read this guide before you install the devices and before setting up the DECT connection. This manual
will enable you to set up components in your network to communicate with each other and deploy a fully
functional system.
1.3 Content summary
WHERE IS IT?
CONTENT
PURPOSE
CHAPTER 2
Package overview
Presents the package content and handling
CHAPTER 3
System overview
Provides an overview of how the Clave
communicates in the system
CHAPTER 4
Clave wireless DECT headset
overview
Provides information on the device
specifications and hardware.
CHAPTER 5
Clave Base station overview
CHAPTER 6
Clave DECT dongle overview
CHAPTER 7
How to connect headset and
base station
A guide on how to connect the two devices
CHAPTER 8
Clave Operations
Provides details on headset button controls and
call controls and operations
CHAPTER 9
Clave Base user interface
Provides details on the display, icons, and
overall user interface on the base
CHAPTER 10
Clave Base feature description
Presents general features.
CHAPTER 11
Clave DECT dongle features
CHAPTER 12
Appendix A (Clave features)
Provides a descriptive list of the supported
features
CHAPTER 13
Appendix B (Clave Base features)
CHAPTER 14
Register devices on UH VoIP
DECT system
Presents a step-by-step guide on how to
register the Clave Base and Clave to the VoIP
system
CHAPTER 15
Appendix C (EHS and DHSG API)
Provides details on EHS and DHSG API
CHAPTER 16
Appendix D Call Control Action
and Call State Table between BT
and DECT
Provides detail on Call Control Actions and Call
States between BT and DECT

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1.4 Limitations
Since the Clave series covers 3 different headsets, one of them (Clave Mono NC) will not be covered in
detail in this document. However, in general, it follows the same specification as the Clave Duo NC. More
details about the different headsets can be seen in the beginning of the document.
Furthermore, the paper is not intended as a comprehensive reference to details and specific steps on how
to configure other vendor specific components/devices. For such a reference to vendor specific devices,
please contact the respective vendor for documentation.
1.5 Abbreviations
For this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications
MWI: Message Waiting Indicator
PCBA: PCB Assembled
MFB: Multi-Function Button
BT: Bluetooth™
1.6 References/Related Documentation
PC tool
VoIP System guide
1.7 Document History
REVISION
AUTHOR
ISSUE DATE
COMMENTS
1.0
HDJ
30-12-2021
New document
2.0
LIP
27-04-2023
Updated document to match software version 99.13
2.1
LIP
23-05-23
Updated document to match software version 99.16
1.8 What is new?
What new features have been added.
VERSION
Updated descriptions
1.0
New Document
2.0
Updated descriptions on 4.3. Physical buttons on headset.
7.3 Hybrid functionality
8. Clave Operations
9.4 Settings menu on Clave Base
Updated operating conditions and charge stop temperature in 13. Appendix B
15. EHS & DHSG API
16. Appendix D: Call Control Action and Call State Table between BT and DECT
2.1
Updated description on 4.3
Updated 4.4.2 LED indication table.
Updated section 5.1
Fixed nr of buttons in 8.
Updated table in 8.1.
Note added in 8.1.2

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Updated battery status table in 9.1.4
Updated section 9.5.
Updated section 9.12.
Updated section 14.
Updated idle key events in 16. Appendix D.
1.9 Documentation Feedback
We always strive to produce the best and we also value your comments and suggestions about our
documentation. If you have any comments about this guide, please enter them through the by sending
an email to [email protected]. We will use your feedback to improve the documentation.

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2Package overview
Prior to opening, examine the shipping package for evidence of physical damage. If there is proof of
mishandling prior to opening, you must report it to the relevant support center of the regional
representative or operator.
2.1 Content
The headsets are sold both as a standalone product and together with the base in combined packaging.
In general, every shipped headset unit box contains the below items. If sold together with the base, then
the below add-ons will take part of the package. Make sure all relevant components are available in the
package before proceeding to the next step.
•1x Clave Headset
•1x USB-C cable
•1x 600mAH Li-polymer battery
•1x 1-page A5 double side B/W print
+
•1x Clave Base station (charger)
•1x PSU fixed
Customer specific changes may occur.
NOTE: Clave DECT Dongle is sold separately
2.2 Damage inspection
The following steps are recommended to be followed for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. The operator/regional representative will
initiate the necessary procedure to process this RMA. They will guide the network administrator
on how to return the damaged package if necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s)
in accordance with country specific environmental regulations.

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3System overview
The Wireless headset system consists of three main products. Clave Base, Clave DECT Headset(s) (refer to
11. Appendix A for different models) and Clave DECT Dongle.
The high-end headsets support DECT and BT technology to establish connection with other devices. They
are used with the Clave Base and desk phone / PC / laptop/ mobile phones. The selected microphone is
balanced together with the headset filters to reduce the background noise to provide an ultimate
understandable and clear speech. On the other hand, the receivers are balanced to the receiver housing
and cushion, so the headset will provide the user an excellent stereo experience.
The figure below ( Fig.1) illustrates the high-level description of the system. It provides the basic
understanding of the environment in which the device needs to interact. Both communication possibilities
of the Clave are presented in the drawing below and further defined in the following sections.
Fig.1 System overview
3.1 Soft client support
The Clave Base provides support for various soft clients and thus, it can be used with both PC Windows and
MacOS. This means that, the base combined with one of the Clave Headsets, supports the audio and USB
API of the applications, such as:
•Microsoft Teams
•Customer client support implemented in PC tool
Respectively, if the headset is used in standalone mode over a Bluetooth™connection, the audio of the
same applications (and more) will be supported. In addition to this, the devices can also be used as
generic USB headsets for general audio.

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3.2 Handover to VoIP multicell systems
The Clave Headset and Clave Base can be integrated together into VoIP multicell and dual cell systems. The
headset base will register on behalf of itself and the headset. The two registrations are independent but
will be linked logically as one unit on the VoIP system. The purpose of this integration is to hand over the
user’s calls to the VoIP system for the user to be flexible in terms of location (Fig.2).
Fig.2 Call Handover
3.3 Clave DECT Dongle
The Clave Headset can be used with the Clave DECT Dongle, which will serve as a base station. This is
convenient for users who want to use the headset remotely, for example in home office or on the road
where it is not possible to bring the base station (Fig.3) . The dongle is supported by both Windows and
MacOS.
Fig.3 Headset connection via Clave DECT Dongle