Unitron Quantum Pro ITE User manual

Quantum™
in-the-ear (ITE)
hearing aid guide

Thank you
Thank you for choosing Unitron ITE hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your hearing aids
Hearing healthcare professional: _____________
____________________________________
Telephone: __________________________________
Model: ______________________________________
Serial number: _______________________________
Replacement batteries:
Size 10 Size 312 Size 13
Warranty: ___________________________________
Program 1 is for: ______________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: _____________________________

Quick reference
Changing batteries
2 beeps
every
30 minutes
10
312
13
On/Off Battery size
Low battery
warning
Plus (+) signs
on off open
Push button
switching programs
volume control;
right aid=louder, left aid=softer
comfort-clarity control;
right aid=clarity, left aid=comfort
Rotary dial or scroll wheel
volume control;
up=louder, down=softer
comfort-clarity control;
up=clarity, down=comfort
Table of contents
Your hearing aids at a glance ...........................................................2
Putting your hearing aids on your ears ............................................4
Turning your hearing aids on and off ............................................. 6
Battery information ..........................................................................7
Tips for wearing hearing aids for the first time ..............................10
Operating instructions ...................................................................12
Using the telephone...................................................................... 20
Caring for your hearing aids .......................................................... 23
Cleaning your hearing aids ........................................................... 24
Signature features of your hearing aids ........................................25
Assistive listening devices ............................................................ 28
Troubleshooting guide .................................................................. 29
Warnings ....................................................................................... 33
Warning to hearing aid dispensers
(to comply with the U.S. Food and Drug
Administration (FDA) regulations) ............................................... 38
Compliance information ................................................................41
Client feedback ............................................................................. 43
Additional notes ............................................................................ 44
Plus (+) signs

2 3
Your hearing aids at a glance
1 Microphone - sound enters your hearing aids via
the microphones. Microphone shield - protects
microphones from dirt & debris
2 Push button - switches between listening
programs or changes the volume level or comfort-
clarity level, depending on your customized fitting.
3 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
4 Rotary dial/scroll wheel - controls either the
volume or comfort-clarity, depending on your
customized fitting
5 Vent - aids in the reduction of occlusion making
your own voice sound better
6 Removal handle - assists in removing very small
hearing aids from the ear canal
1
3
4
5
Full shell Canal
Half shell Mini canal
Micro CIC CIC (Completely-in-the-canal)
1
3
5
6
1
3
5
6
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5

4 5
Putting your hearing aids on your ears
Your in-the-ear (ITE) hearing aids may be color-
coded either on the shell or on a label on the
hearing aid:
red = right ear; blue = left ear.
Inserting your hearing aid
1. Hold the hearing aid between
your thumb and index finger
with the battery door away
from your ear.
2. If your hearing aid is a CIC,
insert by holding the hearing
aid with the removal handle at
the bottom.
3. Gently insert the canal portion
of the hearing aid into your ear
using your index finger to push
back and tuck the hearing aid
completely into place.
1.
2.
3.
Removing your hearing aid
1. If your hearing aid is a CIC,
gently pull on the removal
handle. To remove an ITE
hearing aid, grasp it with your
thumb and index finger.
2. Move your jaw up and down
or apply pressure to the back
of your ear to help loosen the
hearing aid.
Note: Do not use the controls or the battery
door to remove your hearing aids.
1.
2.

6 7
Turning your hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1. ON: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can additionally
increase the start up delay if required.
2. OFF: Partially open the
battery door.
off
2.
1.
on
3. OPEN: Fully open the
battery door to access and
change the battery.
Battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality.
This is normal and can be remedied by inserting
fresh batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned
off entirely.
open
3.

8 9
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
Replacing the battery
1. Gently swing out the battery door with your
fingernail.
2. Grasp the battery with your thumb and index
finger and remove.
3. Insert the new battery into the battery
compartment with the plus (+) sign on the
battery facing the same way as the plus (+)
sign on the side of the battery door. This will
ensure that the battery door closes properly.
Note: If the battery is inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.
Plus (+) signs
Plus (+) signs

10 11
Tips for wearing hearing aids for the
first time
1. Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2. Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3. Talk to different people and learn how to
distinguish between different sound patterns
again.
4. It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
5. Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the devices better
for you.
7. Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
8. When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
9. Make your hearing aids part of your everyday
life and be patient with yourself until you
have retrained yourself to interpret the
sounds correctly.

12 13
Operating instructions
Your ITE hearing aids may come with two
controls that allow you to further adjust your
hearing aids – a rotary dial or scroll wheel and a
push button.
Rotary dial/scroll wheel
The rotary dial or scroll wheel
on your hearing aids can be
set up as either a volume
control, or comfort-clarity control.
Volume control
If the rotary dial or scroll wheel has been
configured as a volume control, you can adjust
the volume of your hearing aids by rotating the
rotary dial slowly forward towards your nose
or the scroll wheel slowly upward towards the
ceiling to increase the volume. Rotating the
rotary dial slowly backward away from your
nose or the scroll wheel slowly downward
towards the floor to decrease the volume. The
optional remote control also allows you to
adjust your volume levels; please refer to the
remote control user guide for more information.
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Comfort-clarity control
If the rotary dial or scroll wheel has been
configured as a comfort-clarity control, rotate
the rotary dial slowly forward towards your
nose or the scroll wheel slowly upward towards
the ceiling to improve the clarity of sounds
in front of you, such as speech. For greater
overall listening comfort in noisy listening
situations, rotate the rotary dial control slowly
backward away from your nose or the scroll

14 15
wheel slowly downward towards the floor. Each
step will change the hearing aid performance.
Sometimes multiple steps are required to
achieve the desired listening results. After each
step wait for about 4-5 seconds to allow the
hearing aid to adjust to the new setting.
As you change the comfort-clarity control level,
your hearing aids will beep.
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
Push button
Your hearing aids may be equipped
with a push button which can be set for
switching between programs, to adjust
your volume, or to adjust comfort-clarity.
Program control
If the push button has been configured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. automatic program)
1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone (see pg 20) short melody
DuoLink (if enabled)
(see pg 18)
Opposite ear beeps
the same as side
being adjusted

16 17
Volume control
If the push button has been configured as a
volume control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your left hearing aid to
decrease the volume in both hearing aids.
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Comfort-clarity control
If the push button has been configured as a
comfort-clarity control:
• Push the button on your right hearing aid to
increase the clarity of speech.
• Push the button on your left hearing aid to
improve listening comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aids to adjust to the new
setting.
As you change the comfort-clarity control, your
hearing aids will beep.
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps

18 19
DuoLink
If DuoLink is enabled, then changing the volume,
program or comfort-clarity settings on one
hearing aid, will automatically make the change
to both hearing aids at the same time. DuoLink
works for the push button and the rotary dial or
scroll wheel.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change in both hearing
aids.
Learning
Your hearing aids will learn your adjustments
in different environments, if this feature is
available and has been enabled by your hearing
healthcare professional. Over time, the hearing
aids will adjust the default volume and comfort-
clarity settings to the levels that you typically
use.
Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or comfort-clarity
settings.

20 21
Using the telephone
As telephones do not all work the same, you
may experience different results from different
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aids. Remember to
move the handset slightly up or back to find the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Your hearing aids may have an
automatic telephone program (easy-t feature),
which automatically switches to a dedicated
telephone program when a telephone receiver
is brought close to one of your hearing aids. You
will hear a short melody to indicate you are in
the telephone (easy-t) program.
When the receiver is moved away from the
hearing aid it will automatically return to
the previous listening program. If DuoLink is
enabled on your hearing aids for the automatic
telephone program, both hearing aids are
synchronized and the listening program for
the opposite ear will also change when the
automatic telephone program is activated.
If the hearing aid does not switch to the
telephone program automatically when the
telephone receiver is placed in proximity, the
magnet for easy-t hearing aids should be
attached to the telephone receiver. The magnet
is designed to strengthen the magnetic field
at the ear piece of hearing aid compatible
telephones.

22 23
To affix the optional easy-t magnet:
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
3. Attach the magnet to the tape.
Your hearing healthcare professional may also
have set up a phone program that you can access
through the push button on your hearing aids, or
through your optional remote control.
If your hearing aids are configured to work with the
wireless uDirect™ 2 neck worn accessory, you might
benefit from a Bluetooth® hands free option. Refer
to the uDirect 2 user guide for more information.
Caring for your hearing aids
Open the battery door when not in use.
Always remove your hearing aids when using
hair care products. The hearing aids can become
clogged and cease to function properly.
Do not wear your hearing aids in the bath or
shower or immerse them in water.
If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing aids
to dry naturally for 24 hours.
Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
Regular use of a dehumidifier, such as a Dri-Aid
kit, can help prevent corrosion and prolong the
life of your hearing aids.
Do not drop your hearing aids or knock them
against hard surfaces.
1.
2.
3.
® Bluetooth is a registered trademark of Bluetooth SIG Inc.

24 25
Cleaning your hearing aids
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Using the brush that was provided with your
hearing aids, clean ear wax from your hearing
aids everyday.
Never use alcohol to clean your hearing aids.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
can seriously damage them.
Talk to your hearing healthcare professional
about regular appointments to have the wax
removed from your hearing aids.
Signature features of your hearing aids
Comfort-clarity control
Your hearing aids automatically adjust to focus
on hearing speech more clearly or providing
comfort in noisy situations. Some Quantum
hearing aid models provide a control to adjust
your comfort-clarity settings.
Adjusting the comfort-clarity control up causes
your hearing aids to focus more on speech
clarity.
Adjusting the comfort-clarity control down
causes your hearing aids to soften background
noise, providing more comfort.
Comfort-clarity control adjustments can be
made using the controls on your hearing aids
or a remote control. Please talk with your
hearing healthcare professional to find out
which controls have been programmed for the
comfort-clarity control.

26 27
As you adjust the comfort-clarity control, your
Quantum hearing aids will gradually learn your
preferred comfort-clarity settings.
DuoLink
With DuoLink, your hearing aids wirelessly
communicate with each other. As you make
a program, comfort-clarity or volume change
on one hearing aid, the other hearing aid
automatically changes as well.
Binaural Phone
The Binaural Phone feature enables you to hold
a landline or mobile phone to one ear and hear
the sound clearly in both ears. No accessories
are required.
uDirect 2 and uTV 2
The uDirect™ 2 and uTV™ 2 are optional
accessories for Quantum wireless hearing aids.
uDirect 2 provides easy, hands-free access to
Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players. uDirect 2 also
provides remote control functions to adjust your
hearing aids for increased listening comfort.
uTV 2 is used with the uDirect 2 to transmit
sound from your TV directly to your hearing aids.
The uTV 2 can also transmit sound from stereo
systems, computers and other audio sources.
For more information on using the uDirect 2
or uTV 2, please see the user guide for that
accessory. For information on how to get a
uDirect 2 or uTV 2 accessory, please contact
your hearing healthcare professional.

28 29
Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system. When
you see this symbol, it means that
there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact
your hearing healthcare professional for more
information on loop systems.
Connecting to external audio sources
You can connect to external audio sources by
using the uDirect 2 optional wireless accessory.
Ask your hearing healthcare professional for
information about uDirect.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Hearing aids blocked
with ear wax
See “Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
Troubleshooting guide

30 31
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists.
Low battery Replace battery
Hearing aids not
inserted properly
See “Putting your hearing
aids in your ears”. Reinsert
carefully.
Change in hearing Consult your hearing
healthcare professional
Hearing aids blocked
with ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
Cause Possible remedy
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery
Whistling
Hearing aids not
inserted properly
See “Putting your hearing
aids in your ears”. Reinsert
carefully.
Hand/clothing
near ear
Move hand/clothing away
from your ear
Poorly fitting hearing aids Consult your hearing
healthcare professional

32 33
Cause Possible remedy
Not clear, distorted
Poorly fitting hearing aids Consult your hearing
healthcare professional
Hearing aids blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
Low battery Replace battery
Weak on the telephone
Low volume Turn up volume
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone.”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.
Warnings
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.

34 35
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Easy-t magnet warnings
Be sure the magnet is securely affixed to the
telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
The magnet may affect some medical devices
or electronic systems. Always keep the
magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.
Too high distortion during dialing or phoning
may mean that the phone handset is stressed
by the magnet. To avoid any damage, please
move the magnet to another place on the
telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.