Unitron Latitude Moxi 13 User manual

Moxi™
behind-the-ear (BTE)
hearing aid guide

Your hearing aids
Hearing healthcare professional:_______________
__________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number:______________________________
Replacement batteries: Size 312
Warranty: __________________________________
Program 1 is the automatic program
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase: ___________________________
hank you
Thank you for choosing Unitron Moxi hearing
aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to
everyone. Because hearing matters.

Quick reference
Changing batteries
On/Off
Plus (+)
Signs
on
Low battery warning
2 beeps every
30 minutes
Battery size
312
Push button
switching programs
volume control; right aid=louder,
left aid=softer
comfort-clarity control;
right aid=clarity, left aid=comfort
able of contents
Your hearing aids at a glance..................................................2
Putting your hearing aids on your ears...................................4
Turning your hearing aids on and off .....................................6
Battery information .................................................................8
Tips for wearing hearing aids for the first time......................11
Operating instructions...........................................................13
Using the telephone ..............................................................18
Caring for your hearing aids ..................................................21
Cleaning your hearing aids....................................................22
Signature features of your hearing aids ...............................24
Assistive listening devices ....................................................27
Troubleshooting guide ..........................................................28
Warnings ...............................................................................33
Warning to hearing aid dispensers (to comply with the U.S.
Food and Drug Administration (FDA) regulations) ............38
Compliance information ........................................................41
Client feedback......................................................................43
off open

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Your hearing aids at a glance
1ube - sound travels down the tube to the speaker unit
that is attached to your hearing aids
2Microphone - sound enters your hearing aids via the
microphones. Microphone shield - protects
microphones from dirt & debris
3Push button - switches between listening programs,
comfort-clarity setting or changes the volume level,
depending on your customized fitting
4Battery door/on & off - close the door to turn on your
hearing aids, partly open the door to turn off your
hearing aids. Opening the door all the way gives you
access to change the battery
5Dome - holds the tube in place in your ear canal
6Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
7Speaker unit - amplifies the sound and sends it directly
into the ear canal
8Custom mold - holds the hearing aids in place and
contains the speaker unit
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Moxi with custom shells
1. Hold the custom shell
between your thumb and
index finger. The opening
should be pointing in
towards your ear canal with
the hearing aid resting
upwards over the top of your
ear.
2. Carefully insert the custom
shell into your ear. The
shell should fit into your
ear snugly and
comfortably.
3. Place the hearing aid over
the top of your ear.
Putting your hearing aids on your ears
Your hearing aids may be color-coded with a
small dot on the battery door:
red = right ear; blue = left ear.
Moxi with tubes
1. Hold the tube where it
attaches to the dome and
gently push the dome into
your ear canal. The tube
should lie flush against
your head and not stick
out.
2. Place the hearing aid over
the top of your ear.
3. Place the retention piece in
your ear so it rests at the
bottom of the opening of
your ear canal.
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1.
2.
3.
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2.
3.

Note: When turning your hearing aid on and off
while it is on the ear, grasp the top and bottom
of the hearing aid with your index finger and
thumb. Use the index finger of your opposite
hand to open and close the battery door.
urning your hearing aids on and off
Your hearing aids have a three-position
battery door that acts as an on/off switch and
that allows access to the battery
compartment.
1. On: Close the battery door
fully.
Note: It may take 5
seconds before the hearing
aids turn on. Your hearing
healthcare provider can
additionally increase the
start up delay if required.
2. Off: Partially open the
battery door.
3. Open: Fully open the
battery door to access and
change the battery.
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1.
2.
3.

Replacing the battery
1. Gently swing out the battery
door with your fingernail.
2. Grasp the battery with your
thumb and index finger and
remove.
3. Insert the new battery into
the battery compartment
with the plus (+) sign on the
battery facing the same way
as the plus (+) sign on the
edge of the battery door.
This will ensure that the
battery door closes properly.
Note: If the battery is
inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
Battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid
battery is low. After the low battery warning,
you may experience some reduction in sound
quality. This is normal and can be remedied by
inserting fresh batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned
off entirely.
Your hearing aids are designed to generate a low
battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore, it
is recommended that the batteries are replaced
as soon as possible once you hear the low
battery warning.
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1.
2.
3.
4.

ips for wearing hearing aids for the
first time
1. Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2. Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3. Talk to different people and learn how to
distinguish between different sound
patterns again.
4. It will take some time before you are
completely used to your hearing aids and
can fully enjoy the benefits.
5. Wear your hearing aids for as many hours
a day as you can, and for a little longer
each day.
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery
door open while hearing aids are not in use.
This will allow internal moisture to evaporate.
10 11

Operating instructions
Push button
Your hearing aids are equipped
with a push button which can be
set for switching between
programs, adjusting your volume, or
adjusting comfort-clarity control (available
on Moxi 20 and 12 only).
Program control
If you have an active push button program
control, each time you push the button, you
will move to a new program.
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing
healthcare professional to fine-tune the
devices better for you.
7. Involve your family and friends in this
familiarization period. For example, ask
someone to set the television to a
comfortable volume.
8. When you are beginning to get used to
wearing the hearing aids, wear them in
more difficult listening environments such
as the office, at parties or in restaurants.
This can be difficult even for people who
can hear normally. Give yourself time to
regain your ability to hear in these difficult
situations.
9. Make your hearing aids part of your
everyday life and be patient with yourself
until you have retrained yourself to
interpret the sounds correctly.
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Program 1
(e.g. automatic program) 1 beep
Program 2
(e.g. speech in noise) 2 beeps
Program 3
(e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone (see pg 18) short melody
DuoLink (if enabled) Opposite ear beeps the
(see pg 16) same as side being adjusted
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Comfort-clarity control
(available with Moxi 20 and 12)
If the push button has been configured as a
comfort-clarity control, you can adjust the
comfort or clarity by pushing the button.
Press the push button on your right hearing
aid to increase clarity of speech; press the
push button on your left hearing aid to
decrease overall noise or improve listening
comfort. After each press wait for about 4-5
seconds to allow the hearing aid to adjust to
the new setting.
As you change the comfort-clarity level, your
hearing aids will beep.
Your hearing aids beep to indicate which
program you are in.
Volume control
If your push button has been configured as a
volume control, you can adjust the volume
level by pushing the button. Press the push
button on your right hearing aid to increase
the volume; press the push button on your
left hearing aid to decrease the volume.
As you change the volume control, your
hearing aids will beep.
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
15
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
14

Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or comfort-clarity
settings.
DuoLink
If DuoLink is enabled, the hearing aid can
also be set so that by changing the volume,
programs or comfort-clarity settings on one
hearing aid, both will be adjusted.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you press the button on your right
hearing aid, the program will change on both
hearing aids.
Learning
Your Moxi 20 and 12 hearing aids will learn
your adjustments in different environments, if
this feature has been enabled by your hearing
healthcare professional. Over time, the
hearing aids will adjust the default settings to
the levels that you typically use.
Your hearing healthcare professional can help
you identify your different settings.
16 17

hearing aid it will automatically return to the
previous listening program. If the hearing aid
does not switch to the telephone program
automatically when the telephone receiver is
placed in proximity, the magnet for easy-t
hearing aids should be attached to the
telephone receiver. The magnet is designed to
strengthen the magnetic field at the ear piece
of hearing aid compatible telephones.
o affix the optional easy-t magnet:
1. Clean the telephone receiver.
Hold the magnet near the
“listening end” of your
telephone receiver and
release it. The magnet will
flip to the appropriate side and seek the
optimal position on the telephone receiver.
2. Place the double-sided tape
in this optimal position on
the telephone receiver.
Using the telephone
As telephones do not all work the same, you
may experience different results from
different phones. You can use many phones
by simply holding the receiver to your ear,
without the need to change to a dedicated
telephone program on your hearing aid.
Remember to move the handset slightly up or
back to find the position that sounds best to
you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Therefore your hearing aid may
have an automatic telephone program (easy-t
feature), which automatically switches you to
a dedicated telephone program when your
hearing aid is close to a telephone receiver.
You will hear a short melody to indicate you
are in the telephone (easy-t) program.
When the receiver is moved away from the
18 19
2.
1.

Caring for your hearing aids
Open the battery door when not in use.
Always remove your hearing aids when using
hair care products. The hearing aids can
become clogged and cease to function
properly.
Do not wear your hearing aids in the bath or
shower or immerse them in water.
If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing
aids to dry naturally for 24 hours.
Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
Ensure you do not twist or squeeze the tube
when your hearing aids are placed in their
case.
3. Attach the magnet to the
tape.
Your hearing healthcare professional may also
have set up a phone program that you can
access through the push button on your hearing
aids, or through your optional remote control.
If your hearing aids are configured to work
with the wireless uDirect™neck worn
accessory, you might benefit from a
Bluetooth®hands free option. Refer to the
uDirect user guide for more information.
If DuoLink is enabled for the automatic phone
program, both hearing aids are synchronized
and the listening preference for the opposite
ear will also change when an automatic
phone program is activated.
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3.

Custom shells and domes
Clean the domes and shells on the
outside daily with a damp cloth.
Avoid getting any water in and
around the speaker units
(microphone shields) and custom shells.
Note: The tubes, speakers, domes or custom
shells should never be rinsed or submerged in
water as water drops may block sound or
damage the electrical components of the
hearing aids.
Domes should be replaced by your hearing
healthcare professional every 3-6 months.
If your shells require further cleaning, the
speaker waxguard may be plugged and
require replacing. See your hearing
healthcare professional.
Regular use of a dehumidifier, such as a Dri-
Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.
Do not drop your hearing aids or knock them
against hard surfaces.
Cleaning your hearing aids
Ear wax is natural and common. Ensuring
your hearing aids are free of ear wax is an
important step in your daily cleaning and
maintenance routine.
Never use alcohol to clean your hearing aids,
custom molds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing
aids or custom molds can seriously damage
them.
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As you adjust the comfort-clarity control, your
hearing aids will gradually learn your
preferred comfort-clarity settings.
DuoLink
With DuoLink, your hearing aids wirelessly
communicate with each other. As you make a
program, comfort-clarity or volume change on
one hearing aid, the other hearing aid
automatically changes as well.
Binaural Phone (Available with Moxi 20 and 12)
The Binaural Phone feature enables you to
hold a landline or mobile phone to one ear
and hear the sound clearly in both ears. No
accessories are required.
Signature features of your hearing aids
Comfort-clarity control (Available with Moxi 20
and 12)
Your hearing aids automatically adjust to
focus on hearing speech more clearly or
providing comfort in noisy situations. Some
Moxi hearing aid models provide a control to
adjust comfort-clarity settings.
Adjusting the comfort-clarity control up causes
your hearing aids to focus more on speech
clarity. Adjusting the comfort-clarity control
down causes your hearing aids to soften
background noise, providing more comfort.
Comfort-clarity control adjustments can be
made using the push button on your hearing
aids or a remote control. Please talk with your
hearing healthcare professional to find out if
your hearing aids have been programmed for
the comfort-clarity control.
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Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s
telecoil option can help you listen in public
places equipped with telecoil compatible
assistive listening devices such as a loop
system. When you see this
symbol, it means that there is
loop system installed; this loop
system is compatible with your
hearing aid. Please contact your hearing
healthcare professional for more information
on loop systems.
uDirect™and u V™
The uDirect and uTV are optional accessories
for all Moxi hearing aids.
uDirect provides easy, hands-free access to
Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players.
uTV is used with the uDirect to transmit
sound from your TV directly to your hearing
aids. The uTV can also transmit sound from
stereo systems, computers and other audio
sources.
For more information on using the uDirect or
uTV, please see the user guide for that
accessory. For information on how to get a
uDirect or uTV accessory, please contact your
hearing healthcare professional.
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2928
Not loud enough
Low volume
Low battery
Custom shells/
domes not inserted
properly
Change in hearing
Custom shells/domes
blocked with ear wax
Plugged microphone
shield
Turn up volume; see
hearing healthcare
professional for models
without a manual
volume control or if
problem persists.
Replace battery
See “Putting your
hearing aids on your
ears”. Reinsert carefully.
Consult your hearing
healthcare professional
Clean custom
shells/domes. See
“Cleaning your hearing
aids”. Consult your
hearing healthcare
professional.
Consult your hearing
healthcare professional
Cause Possible remedy
roubleshooting guide
Cause Possible remedy
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom shells/
domes blocked with
ear wax
Plugged microphone
shield
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+)
side up
Clean custom shells/
domes. See “Cleaning
your hearing aids”.
Consult your hearing
healthcare professional.
Consult your hearing
healthcare professional

3130
Not clear, distorted
Poorly fitting
custom shells/domes
Custom shells/
domes blocked with
ear wax
Low battery
Plugged microphone
shield
Custom shells/domes falling out of ear
Poorly fitting
custom shells/domes
Custom shells/domes
not inserted properly
Consult your hearing
healthcare professional
Clean custom
shells/domes. See
“Cleaning your hearing
aids”. Consult your
hearing healthcare
professional.
Replace battery
Consult your hearing
healthcare professional
Consult your hearing
healthcare professional
See “Putting your
hearing aids on your
ears”. Reinsert carefully.
Cause Possible remedy
Intermittent
Low battery
Dirty battery contact
wo long beeps
Low battery
Whistling
Custom shells/
domes not inserted
properly
Hand/clothing
near ear
Poorly fitting
custom shells/domes
Replace battery
Consult your hearing
healthcare professional
Replace battery
Remove and reinsert
carefully
Remove hand/clothing
from ear
Consult your hearing
healthcare professional
Cause Possible remedy

3332
Warnings
Hearing aids should only be used as
directed by your physician or hearing
healthcare professional.
Hearing aids will not restore normal
hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are
unlikely. However, if you experience
itching, redness, soreness, inflammation or
a burning sensation in or around your ears,
inform your hearing healthcare
professional and contact your physician.
In the unlikely case that any parts remain
in the ear canal after the removal of the
hearing aid, contact a physician
immediately.
Weak on the telephone
Telephone not
positioned properly
Hearing aid requires
adjustment
For any problems not listed in the guide, contact your hearing
healthcare professional. If you do not have a hearing health-
care professional, please contact the nearest office listed on
the back page of this booklet.
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”.
Consult your hearing
healthcare professional
Cause Possible remedy

3534
The magnet may affect some medical
devices or electronic systems. Always keep
the magnet (or the telephone equipped
with the magnet) at least 30 cm (12”) away
from pacemakers, credit cards, floppy disks
or other magnetically sensitive devices.
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to
another place on the telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in your
mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training
Remove your hearing aids for CT and MRI
scans or for other electromagnetic
procedures.
Special care should be exercised in
wearing hearing aids when maximum
sound pressure levels exceed 132 decibels.
There may be a risk of impairing your
remaining hearing. Speak with your
hearing healthcare professional to ensure
the maximum output of your hearing aids
is suitable for your particular hearing loss.
Easy-t magnet warnings
Be sure the magnet is securely affixed to
the telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact
your hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.