Unitron T Insera Pro User manual

Insera in-the-ear (ITE)
hearing aid guide
Guide pour les
instruments auditifs
intraauriculaires Insera
A Sonova brand

Thank you
Thank you for choosing these hearing aids.
We care deeply about people with hearing
loss. We work closely with hearing healthcare
professionals to make advanced, purpose-
driven solutions available to everyone.
Because hearing matters.
This user guide applies to the following models:
Year of introduction: 2017
T Insera™Pro
T Insera™800
T Insera™700
T Insera™600
T Insera™500
Merci
Merci d’avoir choisi ces instruments auditifs.
Nous nous dévouons entièrement aux
personnes sourant de perte auditive. Nous
travaillons en étroite collaboration avec
des audioprothésistes an de proposer des
solutions de pointe, adaptées aux besoins de
tous. Parce que l'audition, c'est essentiel.
Ce guide d’utilisation s’applique aux modèles
suivants :
Année de lancement : 2017
T Insera™Pro
T Insera™800
T Insera™700
T Insera™600
T Insera™500

Your hearing aids
Hearing healthcare professional:_______________
___________________________________________
Telephone: _________________________________
Model:_____________________________________
Serial number: ______________________________
Replacement batteries:
Size 10A Size 312 Size 13
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________

Vos instruments auditifs
Audioprothésiste : ___________________________
___________________________________________
Téléphone :_________________________________
Modèle : ___________________________________
Numéro de série :____________________________
Piles de remplacement :
Taille10A Taille312 Taille13
Garantie : __________________________________
Le programme1 correspond à: ________________
Le programme 2 correspond à : ________________
Le programme 3 correspond à : ________________
Le programme 4 correspond à : ________________
Date d'achat : _______________________________
Quick reference
10A
312
13 On O
2 beeps
every
30 minutes
Changing batteries
Push button Rotary dial
switching programs
volume control
volume control
forward=louder,
back=soer
Low battery
warning
Battery size On/O
Battery symbol Battery symbol
13
312
10
13
312
10

Aide-mémoire
10A
312
13 Marche arrêt
2 bips
chaque
30 secondes
Remplacement des piles
Bouton Bouton rotatif
changer de programme
contrôle du volume
contrôle du volume;
vers l’avant=plus fort,
vers l’arrière=plus bas
Avertissement de
pile faible Type de pile Marche/arrêt
13
312
10
13
312
10
Symbole de pile Symbole de pile

Table des matièresTable of contents
Aperçu de vos instruments auditifs ......................................... 46
Avertissements ........................................................................48
Technologie SoundCore ........................................................... 54
EarMatch .................................................................................. 54
Mise en place de vos instruments auditifs dans vos oreilles .. 55
Mise en marche et arrêt de vos instruments auditifs .............. 57
Information sur la pile .............................................................. 58
Masqueur d'acouphènes .........................................................61
Instructions d'utilisation.......................................................... 64
Utilisation du téléphone .......................................................... 72
Protection de vos instruments auditifs.................................... 75
Nettoyage de vos instruments auditifs.................................... 77
Accessoires .............................................................................. 78
Aides de suppléance à l'audition ............................................. 82
Guide de dépannage ................................................................ 83
Information et explications sur les symboles .......................... 87
Information sur la conformité ..................................................89
Commentaires du client ........................................................... 91
Remarques supplémentaires................................................... 92
Your hearing aids at a glance ..................................................... 2
Warnings .................................................................................... 4
SoundCore technology............................................................... 9
EarMatch .................................................................................... 9
Putting your hearing aids in your ears...................................... 10
Turning your hearing aids on and o ........................................12
Battery information...................................................................13
Tinnitus masker ....................................................................... 16
Operating instructions..............................................................19
Using the telephone................................................................. 26
Protecting your hearing aids .................................................... 29
Cleaning your hearing aids....................................................... 30
Accessories ...............................................................................31
Assistive listening devices....................................................... 34
Troubleshooting guide ............................................................. 35
Information and explanation of symbols................................. 39
Compliance information............................................................41
Patient feedback...................................................................... 43
Additional notes....................................................................... 44

2 3
Your hearing aids at a glance
1 Microphone - sound enters your hearing aids
through the microphones. Microphone shield -
protects microphones from dirt & debris
2 Push button - switches between listening
programs or changes the volume level,
depending on your customized tting.
3 Battery door (on & o) - close the door to turn on
your hearing aids, open the door all the way to
turn o your hearing aid or to change the battery
4 Rotary dial - controls the volume
5 Vent - aids in the reduction of occlusion making
your own voice sound better
6 Removal handle - assists in removing very small
hearing aids from the ear canal
Full shell directional
Half shell / canal directional
Mini canal directional
Mini canal omni
IIC (Invisible-in-the-canal)
CIC (Completely-in-the-canal)
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
4
3
5
Half shell/canal omni
1
2
4
3
5
6
1
2
3
5
6
1
2
3
5
6

4 5
your hearing healthcare professional and
contact your physician.
In the unlikely case that any parts remain
in the ear canal aer the removal of the
hearing aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Magnet and battery warnings
Never leave hearing aids, batteries or
magnets where small children and pets
can reach them. Never put hearing aids or
batteries in your mouth. If a hearing aid
or battery is swallowed, call a physician
immediately.
Warnings
The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aids should only be used as
directed by your physician or hearing
healthcare professional.
Hearing aids will not restore normal
hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform

6 7
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch
your hearing aids to another program, turn
your head in a dierent direction or locate
the cell phone and move away from it.
Labeling
The serial number and year of manufacture are
located on the outside of the hearing aid.
The magnet may aect some medical
devices or electronic systems. Always keep
the magnet (or the telephone equipped
with the magnet) at least 30 cm (12”) away
from pacemakers, credit cards or other
magnetically sensitive devices.
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to
another place on the telephone receiver.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.

8 9
Cell phone compatibility rating
Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using
cell phones, indicating that the cell phone and
hearing aid may not be compatible. According
to the ANSI C63.19 standard (ANSI C63.19-
2006 American National Standard Methods of
Measurement of Compatibility Between Wireless
Communications Devices and Hearing Aids), the
compatibility of a particular hearing aid and cell
phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the cell
phone emissions. For example, the sum of the
hearing aid rating of 4 (M4) and a telephone rating
of 3 (M3) would result in a combined rating of 7.
Any combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of this hearing aid is at least
M4/T4*. The equipment performance
measurements, categories and system
classications are based upon the best
information available but cannot guarantee that
all users will be satised.
* For models featuring a telecoil input option
Note: The performance of the individual
hearing aids may vary with individual cell
phones. Therefore, please try this hearing aid
with your cell phone or, if you are purchasing
a new phone, please be sure to try it with your
hearing aid prior to purchase. For additional
guidance, please ask your hearing healthcare
professional for the booklet entitled “Hearing
aid compatibility with digital wireless cell
p h o n e s .”
SoundCore technology
SoundCore™includes four intelligent features
working together to understand your listening
environment making the fluid adjustments
needed so you can actively participate in every
conversation across every environment.
EarMatch
The EarMatch™process provides the best
personalized performance by compensating for
your unique ear shape.

10 11
Putting your hearing aids in your ears
Your hearing aids may be color-coded on the
battery door and/or the label on the hearing aid:
red=right ear; blue = le ear.
Inserting your hearing aid
1. Hold the hearing aid between
your thumb and index nger
with the battery door facing
away from your ear.
2. If your hearing aid has a
removal handle, insert by
holding the hearing aid with
the removal handle at the
bottom.
3. Gently insert the canal
portion of the hearing aid
into your ear using your index
nger to push back and tuck
the hearing aid completely
into place. It should t snugly
and comfortably. Gently pull down and
back on your earlobe to help you insert the
hearing aid into your ear canal more easily.
1.
2.
3.
Removing your hearing aid
1. To remove your hearing aid,
grasp it with your thumb and
index nger. If your hearing
aid has a removal handle,
gently pull on it to remove
your hearing aid.
2. Move your jaw up and down
or apply pressure to the back
of your ear to help loosen the
hearing aid.
Note: Do not use the controls or the battery
door to remove your hearing aids.
1.
2.

12 13
Turning your hearing aids on and o
The battery door acts as an on and o switch.
1. On: Close the battery door
fully.
Note: It may take ve
seconds before the hearing
aid turns on. Your hearing
healthcare provider can
increase the start up delay if
required.
2. O: Open the battery door
to turn o the hearing aid
and change the battery.
1.
2.
Battery information
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds
may not be as clear. This is normal and can be
xed by changing the batteries.
If you can’t hear the low battery warning, your
hearing healthcare professional can change its
pitch or loudness. If you prefer, it can be turned
o entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.

14 15
Replacing the battery
1. Gently swing out the battery door with your
ngernail.
2. Grasp the battery with your thumb and
index nger and remove.
3. Insert the new battery into the battery
compartment with the plus (+) sign on the
battery facing the same way as the battery
indicator on the battery door. This will
ensure that the battery door closes properly.
Note: If the battery is inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
Caring for batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn
your hearing aids o when not in use,
especially when asleep.
• Remove the batteries and keep the battery
door open while hearing aids are not being
worn, especially when asleep. This will allow
internal moisture to evaporate.
Battery symbol
Battery symbol
13
312
10
13
312
10

16 17
Tinnitus masker
Tinnitus masker uses broadband noise to
provide temporary relief of tinnitus.
Tinnitus masker warnings
The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
The underlying principle of sound
enrichment is to provide supplementary
noise stimulation which can help defocus
your attention from your tinnitus and avoid
negative reactions. Sound enrichment,
coupled with instructional counseling, is an
established approach to managing tinnitus.
Air conduction hearing aids with the
tinnitus masker are to be tted by a hearing
healthcare professional familiar with the
diagnosis and management of tinnitus.
Should you develop any side eects
while using the tinnitus masker, such as
headaches, nausea, dizziness or heart
palpitations or experience a decrease
in auditory function such as decreased
loudness tolerance, worsening of tinnitus, or
speech not as clear, you should discontinue
use of the device and seek medical
attention.
The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker
be set to such a level in your hearing aid,
your hearing healthcare professional will
advise you of the maximum amount of time
per day you should use the tinnitus masker.
The tinnitus masker should never be used at
uncomfortable levels.

18 19
Important information
The tinnitus masker generates sounds that are
used as part of your personalized temporary
tinnitus management program to provide
relief from tinnitus. It should always be
used as prescribed by a hearing healthcare
professional who is familiar with the diagnosis
and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation by
a licensed ear physician before using a sound
generator. The purpose of such an evaluation
is to ensure that medically treatable conditions,
which may be causing tinnitus, are identied
and treated prior to using a sound generator.
The tinnitus masker is intended for adults 18
years of age or older who have both hearing
loss and tinnitus.
Operating instructions
Your hearing aids may come with two controls
that allow you to further adjust them – a rotary
dial and a push button. Your hearing aids may
also come with a IIC remote.
Rotary dial
The rotary dial on your hearing aids
can be set up as a volume control.
Volume control
If the rotary dial has been congured as a
volume control:
• Rotate dial slowly forward towards your
nose to increase the volume
• Rotate the dial slowly backward away from
your nose to decrease the volume
The optional remote control also allows you to
adjust your volume levels; please refer to the
remote control user guide for more information.

20 21
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Push button
The push button on your
hearing aids can be either a
program control, a volume
control or a combination of both.
Program control
If the push button has been congured as a
program control, each time you push the button,
you will move to a dierent hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone short melody
DuoLink (if enabled) Opposite ear beeps
the same as side
being adjusted
Please see the front of this booklet for a listing of
your personalized programs.

22 23
Volume control
If your push button has been congured as a
volume control, either:
• Push the button on your right hearing aid to
increase the volume, and
• Push the button on your le hearing aid to
decrease the volume
or:
• Push the button to step through your volume
levels
As you change the volume control, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Program/volume control push button
If your hearing healthcare professional has
congured one hearing aid to be a program
control and the other hearing aid to be a volume
control:
• Push the button on your right / le
hearing aid to access your dierent
programs, and
• Push the button on your right / le
hearing aid to step through your volume
levels

24 25
Tinnitus masker
If your hearing healthcare professional has
congured both a tinnitus masker program and
a volume control, you can adjust the tinnitus
masker level while you are in the tinnitus
masker program. To adjust the noise level,
either:
Rotary dial
• Rotate dial slowly forward towards your
nose to increase tinnitus masker, and
• Rotate the dial slowly backward away from
your nose to decrease the tinnitus masker
Push button (right/le)
• Push the button on your right hearing aid
to increase the tinnitus masker, and
• Push the button on your le hearing aid to
decrease the tinnitus masker
Push button (steps)
• Push the button to step through your
tinnitus masker volume levels
As you change the level, your hearing aids will
beep.
DuoLink
If DuoLink is enabled, when you change the
volume or program settings on one hearing aid,
the other one changes as well. DuoLink works
for both the push button and the rotary dial.
For example, if your push button is congured
as a program control and DuoLink is enabled,
when you push the button on one hearing aid,
the program will change on both hearing aids.

26 27
Using the telephone
Push button
Your hearing healthcare professional may have
set up a phone program on your hearing aids
that you can access using the push button or
optional remote control.
Easy-t
Your hearing aids may also have a telephone
feature, which automatically switches to a
dedicated telephone program when a receiver
is brought close to one of your hearing aids. You
will hear a short melody when you switch to the
easy-t program. When the receiver is moved
away from the hearing aid it will automatically
return to the previous listening program.
If your hearing aid doesn’t automatically switch
to the easy-t program when a receiver is held
to your ear, you may need to attach an easy-t
magnet to your telephone. The magnet is
designed to strengthen the magnetic eld at
the earpiece of the telephone.
To attach the optional magnet:
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
3. Attach the magnet to the tape.
Your hearing healthcare professional may also
have set up a phone program that you can
access through your optional remote control.
1.
2.
3.

28 29
Binaural Phone
The Binaural Phone feature allows you to hold a
phone to one ear and hear the sound clearly in
both ears. No accessories are required.
Binaural Phone is available in your hearing aids
through:
Push button
Easy-t
If your hearing aids are congured to work with
the wireless uDirect™or uStream streamers,
you might benet from a Bluetooth®hands-free
option. Refer to the uDirect or uStream user
guide for more information.
Protecting your hearing aids
• Open the battery door when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do
not attempt to dry them in an oven or
microwave. Do not adjust any controls.
Open the battery doors immediately, and
allow your hearing aids to dry naturally for
24 hours.
• Protect your hearing aids from excessive
heat (hair dryer, vehicle glove box or
dashboard).
• Regular use of a dehumidier, such as a
Dri-Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.
• Do not drop your hearing aids or knock them
against hard surfaces.