Unitron Stride P Pro User manual

Stride
behind-the-ear (BTE)
and in-the-ear (ITE)
hearing aid guide

Thank you
Thank you for choosing these hearing aids.
We care deeply about people with hearing
loss. We work closely with hearing healthcare
professionals to make advanced, purpose-driven
solutions available to everyone.
Because hearing matters.
Your BTE hearing aids
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Replacement batteries: Size 13 Size 312
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________
This user guide applies to the following models:
Year of introduction: 2015
Stride™P Pro
Stride™P 800
Stride™P 700
Stride™P 600
Stride™P 500
Stride™P Dura Pro
Stride™P Dura 800
Stride™P Dura 700
Stride™P Dura 600
Stride™P Dura 500
Stride™Pro full shell
Stride™800 full shell
Stride™700 full shell
Stride™600 full shell
Stride™500 full shell
Year of introduction: 2016
Stride™M Pro
Stride™M 800
Stride™M 700
Stride™Pro half shell
Stride™800 half shell
Stride™700 half shell
Stride™600 half shell
Stride™500 half shell
Stride™Pro canal
Stride™800 canal
Stride™700 canal
Stride™600 canal
Stride™500 canal
Stride™Pro mini canal
Stride™800 mini canal
Stride™700 mini canal
Stride™600 mini canal
Stride™500 mini canal
Stride™Pro CIC
Stride™800 CIC
Stride™700 CIC
Stride™600 CIC
Stride™500 CIC
Stride™Pro IIC
Stride™800 IIC
Stride™700 IIC
Stride™600 IIC
Stride™500 IIC
Stride™M 600
Stride™M 500

Your ITE hearing aids
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Model:_____________________________________
Serial number: ______________________________
Replacement batteries:
Size 10A Size 312 Size 13
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________
BTE quick reference
2 beeps
every
30 minutes
Changing batteries
Push button Rocker switch
Stride M Stride P Dura Stride P
switching programs
volume control
volume control
Plus (+) signsBattery symbol Battery symbol
O
On
312
13
Low battery
warning
Battery size On/O

Table of contents
Warnings.................................................................................... 2
Tinnitus masker ......................................................................... 6
Protecting your hearing aids ...................................................... 9
Your BTE hearing aids at a glance............................................. 10
Putting your BTE hearing aids on your ears...............................14
Turning your BTE hearing aids on and o ................................ 16
BTE battery information............................................................17
BTE operating instructions....................................................... 20
Cleaning your BTE hearing aids................................................ 25
Assistive listening devices for BTEs......................................... 29
BTE troubleshooting guide........................................................31
Your ITE hearing aids at a glance.............................................. 36
Putting your ITE hearing aids in yourears ................................ 38
Turning your ITE hearing aids onando .................................. 40
ITE battery information .............................................................41
ITE operating instructions........................................................ 44
Cleaning your ITE hearing aids ................................................. 50
ITE troubleshooting guide.........................................................51
Using the telephone................................................................. 54
Accessories .............................................................................. 57
Information and explanation of symbols.................................60
Compliance information........................................................... 63
Patient feedback...................................................................... 65
Additional notes.......................................................................66
ITE quick reference
2 beeps
every
30 minutes
10A
312
13
On/O Battery size
Low battery
warning
Push buttonRotary dial
On O
Plus (+) signs
Plus (+) signs
Changing batteries
switching programs
volume control
volume control;
forward=louder,
back=soer

2 3
In the unlikely case that any parts remain in
the ear canal aer the removal of the hearing
aid, contact a physician immediately.
Remove your hearing aids for CT and MRI
scans or for other electromagnetic procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output of
your hearing aids is suitable for your particular
hearing loss.
Magnet and battery warnings
Never leave hearing aids, batteries or magnets
where small children and pets can reach them.
Never put hearing aids or batteries in your
mouth. If a hearing aid or battery is swallowed,
call a physician immediately.
The magnet may aect some medical
devices or electronic systems. Always keep
the magnet (or the telephone equipped
Warnings
The intended use of hearing aids is to amplify
and transmit sound to the ears and hereby
compensate for impaired hearing. The hearing
aids (specially programmed for each hearing
loss) must only be used by the intended
person. They should not be used by any other
person as they could damage hearing.
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.

4 5
Too high distortion during dialing or phoning
may mean that the phone handset is stressed
by the magnet. To avoid any damage, please
move the magnet to another place on the
telephone receiver.
Note to hearing healthcare professional
Domes should never be tted on patients with
perforated eardrums, exposed middle ear
cavities, or surgically altered ear canals. In the
case of such a condition, we recommend to
use a customized earmold.
Labeling
The serial number and year of manufacture are
located inside the battery door.
with the magnet) at least 30 cm (12”) away
from pacemakers, credit cards or other
magnetically sensitive devices.
Precautions
The use of hearing aids is only part of hearing
rehabilitation; auditory training and lip
reading instruction may be required as well.
In most cases, infrequent use of hearing aids
does not provide full benet. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch your
hearing aids to another program, turn your
head in a dierent direction or locate the cell
phone and move away from it.

6 7
Tinnitus masker
Tinnitus masker uses broadband noise to provide
temporary relief of tinnitus.
Tinnitus masker warnings
The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
The underlying principle of sound enrichment
is to provide supplementary noise stimulation
which can help defocus your attention from
your tinnitus and avoid negative reactions.
Sound enrichment, coupled with instructional
counseling, is an established approach to
managing tinnitus.
Air conduction hearing aids with the tinnitus
masker are to be tted by a hearing healthcare
professional familiar with the diagnosis and
management of tinnitus.
Should you develop any side eects while
using the tinnitus masker, such as headaches,
nausea, dizziness or heart palpitations or
experience a decrease in auditory function
such as decreased loudness tolerance,
worsening of tinnitus, or speech not as clear,
you should discontinue use of the device and
seek medical attention.
The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker be
set to such a level in your hearing aid, your
hearing healthcare professional will advise
you of the maximum amount of time per day
you should use the tinnitus masker. The
tinnitus masker should never be used at
uncomfortable levels.

8 9
Protecting your hearing aids
• Open the battery door when not in use.
• Always remove your hearing aids when using
hair care products. The hearing aids can
become clogged and cease to function properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing aids to dry
naturally for 24 hours.
• Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the wire
when your hearing aids are placed in their case.
• Regular use of a dehumidier, such as a Dri-Aid
kit, can help prevent corrosion and prolong the
life of your hearing aids.
• Do not drop your hearing aids or knock them
against hard surfaces.
Important information
The tinnitus masker generates sounds that are
used as part of your personalized temporary
tinnitus management program to provide
relief from tinnitus. It should always be
used as prescribed by a hearing healthcare
professional who is familiar with the diagnosis
and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation by
a licensed ear physician before using a sound
generator. The purpose of such an evaluation
is to ensure that medically treatable conditions,
which may be causing tinnitus, are identied
and treated prior to using a sound generator.
The tinnitus masker is intended for adults 18
years of age or older who have both hearing
loss and tinnitus.

10 11
Your BTE hearing aids at a glance
1 Earhook - your custom made earmold attaches
to your hearing aids using the earhook
2 Microphone - sound enters your hearing aids
through the microphones. Microphone shield -
protects microphones from dirt & debris
3 Push button - switches between listening
programs or changes the volume level, depending
on your customized tting
4 Rocker switch - controls the volume level
5 Battery door (on & o) - close the door to turn on
your hearing aids, open the door all the way to
turn o your hearing aid or to change the battery
6 Tubing - part of the earmold that attaches it to the
earhook
7 Earmold - allows the sound to pass from the hearing
aids to the ear and holds the hearing aids in place
8 Slim tube - sound travels down the slim tube to
the ear canal
9 Dome - holds the slim tube in place in your ear canal
10 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
Stride M BTE hearing aids
2
3
2
5
1
6
7
2
3
2
5
8
9
10

12 13
Stride P Dura BTE hearing aids
2
3
2
5
2
3
2
5
1
6
7
8
9
10
2
3
2
4
5
2
3
2
4
5
1
6
7
8
9
10
Stride P BTE hearing aids

14 15
Putting your BTE hearing aids on
your ears
Your hearing aids may be color-coded with a
small dot on the battery door: red = right ear;
blue = le ear.
Hearing aids with earmolds
1. Hold the earmold between
your thumb and index nger,
with the opening facing
toward your ear canal and
the hearing aid resting
above your ear.
2. Carefully insert the
earmold in your ear. You
may need to twist it slightly
to the back. The earmold
should t into your ear
snugly and comfortably.
Gently pull down and back
on your earlobe to help
you insert the earmold into
your ear canal more easily.
3. Place the hearing aid over the top of your ear.
1.
2.
3.
Hearing aids with slim tubes
1. Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
2. Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.
3. Place the retention piece
in your ear so it rests at
the bottom of the opening
of your ear canal.
1.
3.
2.

16 17
Turning your BTE hearing aids on and
o
The battery door acts as an on and o switch.
1. On: Close the
battery door
fully.
Note: It may
take ve
seconds
before the
hearing aid
turns on.
Your hearing
healthcare
professional
can increase
the start up
delay if required.
2. O: Open the battery door.
Note: When turning your hearing aid on and o
while it is on the ear, grasp the top and bottom of
the device with your index nger and thumb. Use
your thumb to open and close the battery door.
BTE battery information
Low battery warning
Two long beeps indicate the hearing aid battery
is low. Aer the low battery warning, sounds may
not be as clear. This is normal and can be xed by
changing the batteries.
If you can’t hear the low battery warning, your
hearing healthcare professional can change its
pitch or loudness. If you prefer, it can be turned
o entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear
the low battery warning.
1.
2. 2.
1.

18 19
Replacing the battery
1. Gently swing
out the battery
door with your
ngernail.
2. Push the battery
with your thumb
and index nger
towards the open
side, and remove
or pull the battery
straight out,
depending on
your style of
hearing aid.
3. Insert the new
battery into
the battery
compartment
with the plus (+)
sign on the battery
facing the same
way as the battery
symbol on the
battery door. This will ensure that the battery
door closes properly.
Note: If the battery is inserted incorrectly, the
hearing aid will not turn on.
4. Close the battery door.
Note: There is a tamper-proof battery door
option for these hearing aids. Please see your
hearing healthcare professional for further
information.
Caring for batteries
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing aids o when not in use, especially
when asleep.
• Remove the batteries and keep the battery
door open while hearing aids are not being
worn, especially when asleep. This will allow
internal moisture to evaporate.
1. 1.
2. 2.
3. 3.
4. 4.

20 21
BTE operating instructions
Your hearing aids may come with two controls
that allow you to further adjust them – a rocker
switch and a push button.
Rocker switch
The rocker switch on your hearing aids
is a volume control.
Volume control
• Press up to increase volume
• Press down to decrease volume
As you change the volume level, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Push button
The push button on your hearing
aids can be either a program
control, a volume control or a
combination of both.
Program control
If your push button is a program control, each
time you push the button, you will move to a new
hearing aid program.
Your hearing aids beep to indicate which program
you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. easy-t/telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone short melody
DuoLink (if enabled) Opposite ear beeps
the same as side
being adjusted
Please see the front of this booklet for a listing
of your personalized programs.

22 23
Volume control
If your push button has been congured as a
volume control, either:
• Push the button on your right hearing aid
to increase the volume, and
• Push the button on your le hearing aid to
decrease the volume
or:
• Push the button to step through your volume
levels
As you change the volume control, your hearing
aids will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Program/volume control push button
If your hearing healthcare professional has
congured one hearing aid to be a program
control and the other hearing aid to be a volume
control:
• Push the button on your right / le
hearing aid to access your dierent programs,
and
• Push the button on your right / le
hearing aid to step through your volume levels
Tinnitus masker
If your hearing healthcare professional has
congured both a tinnitus masker program and
a volume control, you can adjust the tinnitus
masker level while you are in the tinnitus masker
program. To adjust the noise level, either:
Rocker switch
• Push up on the rocker switch to increase
the tinnitus masker, and
• Push down on the rocker switch to decrease
the tinnitus masker

24 25
Push button (right/le)
• Push the button on your right hearing aid
to increase the tinnitus masker, and
• Push the button on your le hearing aid
to decrease the tinnitus masker
Push button (steps)
• Push the button to step through your
tinnitus masker volume levels
As you change the level, your hearing aids
will beep.
DuoLink
If DuoLink is enabled, when you change the
volume or program settings on one hearing aid,
the other one changes as well. DuoLink works for
both the push button and the rocker switch.
For example, if your push button is congured as
a program control and DuoLink is enabled, when
you push the button on one hearing aid, the
program will change on both hearing aids.
Cleaning your BTE hearing aids
Use a so cloth to clean your hearing aid at the
end of each day, and place it in its case with the
battery door open to allow moisture to evaporate.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Cleaning your earmolds
Clean the earmold and the
outside of the earhook with a
damp cloth at the end of each day.
Avoid getting any water in and
around the hearing aids.
Do not use alcohol to clean your earmolds.

26 27
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.
If your physician prescribes eardrops, clean any
moisture that may get into the earmolds or tubing
to prevent plugging.
If the earmolds require further cleaning:
1. Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in
one hand and gently pulling the tubing away
from the earhook.
2. Wash only the earmolds and tubing in warm
water with a mild soap.
3. Rinse them with cool water and dry overnight.
4. Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on
to the earhook. Use of a hearing aid blower
can assist with removing moisture/debris
from the tube. See your hearing healthcare
professional for more information.
Cleaning your slim tubes and domes
You should have the slim tubes
and domes replaced by your
hearing healthcare professional
approximately every three to six
months or when they become sti,
brittle, or discolored.
Clean the outside of the domes at the end of each
day with a damp cloth. Avoid getting any water in
and around the hearing aids.
You should also clean the slim tubes periodically,
with the cleaning pin provided, when you begin
to notice debris in and around the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.

28 29
5. Using the black cleaning
pin provided in the kit,
gently insert the cleaning
pin where the slim tube
attaches to the hearing
aid and push the pin all
the way through the tube.
Note: The slim tubes and domes should never
be rinsed or submerged in water as water
drops may become lodged in the tube, block
sound or damage the electrical components
of the hearing aid.
6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.
7. Reattach the dome to the slim tube by gently
pushing it back onto the threading at the end
of the tube. You will feel the dome click onto
the ridges of the slim tube, and you won’t be
able to push it any further.
Assistive listening devices for BTEs
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aids may
have a telecoil option that can help you listen in
public places equipped with telecoil compatible
assistive listening devices such as a loop
system. When you see this symbol, a loop
system is present and may be compatible
with your hearing aids. Please contact
your hearing healthcare professional for more
information on loop systems.
Connecting to external audio sources
Your hearing aids may have a direct audio input
(DAI) to connect to other audio sources, such as
a stereo or television, using an FM system or a
cable. The uDirect, an optional wireless accessory,
also has a DAI jack.
When your hearing aids detect a DAI signal, they
switch to your easy-DAI program automatically.
A short melody indicates that easy-DAI is active.

30 31
When you disconnect the DAI, your hearing aids
return to the previous program automatically.
Ask your hearing healthcare professional
for information about the DAI system and a
connector cord.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+)
side up
Custom shells/domes
blocked with ear wax
Clean custom shells/ domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
BTE troubleshooting guide

32 33
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery Replace battery
Custom shells/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Cause Possible remedy
Two long beeps
Low battery Replace battery
Whistling
Custom shells/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear Move hand/clothing away
from ear
Poorly tting custom
shells/domes
Consult your hearing
healthcare professional
Not clear, distorted
Poorly tting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/ domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Low battery Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional