Unitron uDirect 2 User manual

Unitron
uDirect™ 2
guide

Thank you
Thank you for choosing the Unitron uDirect™ 2.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your uDirect 2
Hearing healthcare professional: ________________
____________________________________________
Telephone: __________________________________
Serial number of uDirect 2: _____________________
Warranty: ___________________________________
Date of purchase: _____________________________

Table of contentsQuick reference
Your uDirect 2 at a glance ................................................................2
Setting up the power supply ...........................................................4
Charging the uDirect 2 .....................................................................5
Turning the uDirect 2 ON and OFF ....................................................6
Battery status information ...............................................................7
uDirect 2 Bluetooth pairing ............................................................8
Wearing the uDirect 2 correctly ......................................................9
Testing sound via the uDirect 2 ......................................................10
Streaming music via a cable ..........................................................11
Streaming music via Bluetooth .................................................... 12
Watching TV .................................................................................. 14
Adjusting the volume ....................................................................15
Using uDirect 2 for phone calls ...................................................... 16
Advanced phone options ...............................................................23
Using uDirect 2 as a remote control ...............................................27
Using uDirect 2 with FM ................................................................. 31
Wearing the uDirect 2 in different ways .........................................34
Managing multiple audio inputs to the uDirect 2 ..........................35
Resetting your uDirect 2................................................................ 40
Summary of indicator lights ...........................................................41
Introduction to Bluetooth ..............................................................44
Setting up Bluetooth .....................................................................48
Caller identification: spoken caller names .....................................55
Troubleshooting guide ...................................................................58
Warnings ........................................................................................66
Compliance information .................................................................72
OFF ON
Charging uDirect 2
Power indicator
Solid red - charging
Solid green - fully charged
Red blink - low battery
No light - battery drained
Bluetooth pairing
Wearing uDirect 2
On/Off
2 sec Blue blink

32
Accessories
o, p Universal power supply with mini-USB plug
q, r, s, t US, EU, UK, AUS adapter
Other optional accessories
External lapel microphone “MC1”
Short neckloop (51 cm)
Unitron uTV 2 (Bluetooth transmitter for TV use)
Audio cable, 1.5 m / 5 ft.
USB cable, 3 m / 10 ft.
Included country adaptors may vary by country.
Your uDirect 2 at a glance
Buttons
a Access ( )
b Volume or SmartFocus* ( )
c Home ( )
d Connect ( )
e ON/OFF switch ( )
Inputs
f Microphone openings
g Audio input (3.5 mm jack)
h FM input (Europlug)
i Charging input (mini-USB)
Indicators
j Audio indicator
k Power indicator (power)
Neckloop
l Neckloop sockets
m Neckloop (with antenna)
n Neckloop plugs
*Can be configured by your hearing healthcare professional.
f
a
b
c
e
j
k
l
n
d
m
g h i
o
p q r
ts

54
Charging the uDirect 2
Your uDirect 2 has a non-removable rechargeable
battery.
To charge it:
1. Plug the mini-USB plug into the
mini-USB port on the uDirect 2.
2. Plug the power supply into a
power outlet.
Power indicator
Solid red: Charging,
typically 90 minutes.
Solid green: Battery fully charged.
It is safe to leave the uDirect 2
connected to the charger overnight.
When charging your uDirect 2 for the first time,
let it charge for at least three hours, even if the
battery indicator is not lit or turns green earlier.
A new battery’s full performance is achieved only
after two to three complete charge and discharge
cycles.
Setting up the power supply
1. Select the adapter that corresponds to your
country.
US EU UK AUS
2. Insert the round corner of
the adapter to the round
corner of the universal
power supply until it is
completely inserted.
3. Click the tail of the adapter
in to lock it into place. Make sure the adapter
is securely locked.
To remove the power adapter:
a. Pull back the tab on the
universal power supply and
hold.
b. Gently pull the adapter upwards
to remove it from receptacle.
c. Then start over with step 1 (above).
2.
a. b.
3.

76
Turning the uDirect 2 ON and OFF
Slide the power switch
() as shown to turn
the uDirect 2 ON or OFF.
Switch the uDirect 2
OFF when not in use or if in storage or during
transportation.
For operational use switch the uDirect 2 ON.
Battery status information
The power indicator shows the following:
Green for 2 seconds Switching ON
Blink red then solid
for 2 seconds
Switching OFF
Slow blink green Normal operation
Short blink red <20% battery left,
please charge
No blinking just
after switching ON
Charge for at
least 2 hours
If the neckloop has been unplugged for more
than 2 minutes, the power indicator is only lit as
long as a button is pressed.
OFF ON

98
Wearing the uDirect 2 correctly
Before any phone, music or TV streaming can
take place, the uDirect 2 must be switched ON
and worn correctly as shown below:
1. Put the neckloop around
your neck (easily done by
unplugging one neckloop
plug).
2. Make sure both plugs
are well connected in the
neckloop sockets.
3. Switch the uDirect 2 ON.
For streaming, the neckloop must always be
plugged in. When unplugged, the uDirect 2
will go into sleep mode after two minutes. The
power and audio indicators will stop blinking
and all active Bluetooth connections are
terminated to save power. Plug the neckloop in
again to activate the streaming.
uDirect 2 Bluetooth pairing
1. Switch ON ( ) the uDirect 2.
2. Press and hold the connect ( ) and volume
() buttons simultaneously for 2 seconds until
the audio indicator starts to rapidly blink blue.
3. Start the pairing process on the Bluetooth®
device (e.g., phone) within 1 minute according
to the devices user guide and use code
“0000” when prompted.
4. After successful pairing, the audio indicator
will stop rapidly blinking blue.
The pairing process does not require the neckloop
to be plugged in. For streaming and Bluetooth
connection, the neckloop is mandatory.
When pairing to a cellular phone, we recommend
disabling the phone key tones and SMS alerts.
2 sec

1110
Make sure the uDirect 2 is charged and
switched ON.
Make sure you are not on a phone call
connected through the uDirect 2.
Streaming music via a cable
The uDirect 2 must be switched ON and worn
correctly around your neck.
1. Insert the audio cable into the headphones
socket on your audio player and start the
player.
2. Insert the other end of the audio cable into
the audio input on your uDirect 2. The audio
streaming is
automatically
activated and the
audio indicator
will change to
orange.
Testing sound via the uDirect 2
1. Wear the uDirect 2 correctly and switch it ON.
2. Press and hold the connect
( ) and access ( ) buttons
simultaneously for 2 seconds until
the audio indicator turns violet.
The hearing aids will switch to the
streaming mode and you will hear the uDirect 2
sound demo for 30 seconds after the last volume
adjustment.
Use the volume ( ) buttons to adjust the
volume.
The sound demo will stop 30 seconds after the last
volume adjustment or by pressing any other key.
If you cannot hear the sound demo:
Make sure your hearing aids are inserted
correctly.
Make sure the uDirect 2 neckloop is properly
plugged in on both ends and worn around
your neck.

1312
2. Switch ON the other Bluetooth device.
3. For some Bluetooth devices it may be
necessary to press “play” on the device.
4. If the devices were paired and connected
correctly, streaming will start automatically
and the audio indicator will turn solid blue.
Use the access ( ) button to stop and restart
Bluetooth streaming.
To stop Bluetooth streaming completely, switch
the other Bluetooth device OFF or disable its
Bluetooth feature.
The uDirect 2 will confirm that Bluetooth
streaming is activated with spoken notifications
or beeps, depending on the uDirect 2
configuration.
The hearing aid programs cannot be changed
via the uDirect 2 access ( ) button when the
Bluetooth device is streaming.
Briefly press the access ( ) button to stop and
restart streaming.
The programs of your hearing aids cannot be
changed via the uDirect 2 access ( ) button
when the audio cable is plugged in.
uDirect 2 will confirm streaming via cable when
activated with either spoken notifications or
beeps, according to the uDirect 2 configuration.
Streaming music via Bluetooth
If you have an audio source equipped with
Bluetooth functionality (e.g., MP3 player), you
can stream audio wirelessly to your hearing
aids.
In order to use your uDirect 2 with a Bluetooth
enabled audio device or transmitter, you must
first pair the devices.
To start Bluetooth streaming:
1. uDirect 2 must be switched ON and worn
correctly.

1514
Adjusting the volume
Press the uDirect 2 volume ( ) buttons to adjust:
Press ( ) to increase the volume
Press ( ) to decrease the volume
Adjusting the volume on the uDirect 2 will have
the same effect as adjusting the volume of the
hearing aids.
You can also change the volume of the streaming
audio signal only by using the volume controls of
the audio device (e.g., cellular phone, MP3 player,
uTV 2). This gives you the ability to decrease the
hearing aid volume using the minus ( ) button
during a phone call in a noisy environment, and
increase the phone volume at the same time by
using the volume up button on the phone.
If your uDirect 2 was not paired with your hearing
aids by your hearing healthcare professional,
the ( ) volume buttons will only change the
streaming audio but not the hearing aid volumes.
If your uDirect 2 was configured to adjust
SmartFocus™ (comfort/clarity) instead of volume,
press ( ) for more clarity and ( ) for more
comfort.
Watching TV
We recommend using the dedicated and
optimized uTV 2 for watching TV.
It ensures low latency wireless transmission for
up to 30 meters (90 ft.), offers a built-in volume
control and acts as a charging cradle for the
uDirect 2.

1716
It pauses and resumes the streaming from an
audio device.
It operates as a remote control (uDirect 2
must be configured as a remote control by
your hearing healthcare professional).
Some phones are configured to play key-press
tones, SMS announcements and confirmation
beeps to the uDirect 2.
If this is set:
You will hear these tones interrupting any active
audio streaming through your hearing aids.
Your hearing aids may briefly switch to
streaming mode which may be unwanted.
Please refer to your phone user guide for
information about disabling these sounds.
Phone calls via Bluetooth will always take
priority over other audio sources on your
uDirect 2.
It is not possible to change hearing aid
programs using uDirect 2 during a phone call.
Using uDirect 2 for phone calls
Before you can use your uDirect 2 with your
phone, you need to make sure the phone is
Bluetooth enabled and complete the pairing and
connection procedures.
The access ( ) button offers multi-operation
functionality:
It accepts and ends a phone call.
Your voice
Caller’s voice
Bluetooth Wireless signal
Caller’s voice
audible here

1918
Incoming calls
The uDirect 2 must be switched ON, paired to
the phone and worn correctly.
When a call is received on your phone, the
uDirect 2 audio indicator will show a solid blue
light, and you will hear the ringtone signal
through your hearing aids.
Different ringtones of the uDirect 2
The phone ringtone depends on the uDirect 2
configuration and your phone capabilities.
The ringtone is assigned automatically during
the initial phone pairing process and cannot be
configured.
When pairing more than one phone, the second
and third paired phone will have a different
ringtone. A total of 3 different ringtones are
automatically assigned.
The uDirect 2 will also announce the caller
name as shown on the phone display (caller
identification using text-to-speech technology).
ab dc
You will hear the caller’s voice through both
hearing aids.
Use of uDirect 2 during phone calls
The Bluetooth range (maximum distance
between uDirect 2 and the phone) is
5–10 meters (15–30 ft).
Outside this range, the connection will be lost or
you will encounter intermittency during a call.
When engaged in a phone call, wear the
uDirect 2 normally as shown below (figure a).
In very noisy environments, you may move
the uDirect 2 closer to your mouth (figure b).
Avoid covering the small microphone
openings on the side with your fingers or
clothes (figure c) and do not speak from the
front (figure d).

2120
Speak into the uDirect 2, not into the phone,
when the call is in progress.
For your safety, the hearing aid microphones will
remain on at reduced levels during phone calls
and audio streaming.
Only one phone call at a time is possible. A
second ringing phone is ignored while another
call is already connected.
Making phone calls
Make sure the uDirect 2 and
your phone are connected
through Bluetooth as
described on page 51.
Use the phone keypad to
enter the number and press
the phone dialing button.
When connected, you will hear the dialing tone
through your hearing aids after approximately
3 seconds.
The name is taken from your phone’s directory.
Please note that this feature must be supported
by your phone. Please consult the phone
user guide or the phone supplier for more
information.
The default language setting of a new uDirect 2
is US English. Your hearing healthcare
professional may configure the appropriate
language setting for proper pronunciation of the
names. Your hearing healthcare professional
may switch the caller identification off upon
your request.
Accepting incoming calls
To accept an incoming call, briefly press the
access ( ) button on your uDirect 2 once you
hear the ringtone through your hearing aids. It
will take about 5 seconds before you hear the
ringtone through your hearing aids.
“click”

2322
the previously-active program or audio source
(such as the audio jack input).
You can also end a call by operating your phone
instead of your uDirect 2.
Advanced phone options
Rejecting a call
If you prefer not to answer an incoming call,
press and hold the access ( ) button on your
uDirect 2 for two seconds until the ringtone
stops. Using your phone to reject the call will
have the same effect.
Pressing the home ( ) button will reject the call
and the hearing aids will switch to the startup
program.
Using cordless phones (DECT) or older phones
with headset profile only
If your phone only supports the headset
profile (HSP), the connection must be initiated
manually for outgoing calls. This often applies to
cordless home phones (DECT standard).
For these phones, the audio indicator might not
blink blue even if the phone is paired.
1. Dial the number you want to dial on your
phone, or select it from the phone book.
2. Briefly press the connect ( ) button, then
wait 5 seconds.
3. The dialing process will automatically start
and the audio indicator will turn solid blue.
You may hear a confirmation beep through
your hearing aids.
Ending a call
To end a phone call via your uDirect 2, briefly
press the access ( ) button. The call will
terminate and your hearing aids will return to

2524
of the connect ( ) button will put the call
on hold. The caller stays on the line but there
is no audio transfer and the hearing aids
switch to the previous hearing program. Use
this mode to have a side conversation with a
person next to you without transmitting the
conversation to the person on the phone.
4. Transfer call
While in a phone conversation, a long press
of the access ( ) button will transfer the
call to the phone. This allows you to hand
your phone to another person. Your hearing
aids will switch back to the previous hearing
program.
After holding or transferring a call, another long
press of the access ( ) button transfers the call
back to the uDirect 2 and the call is resumed
through your hearing aids.
As long as the call is on hold or transferred, you
may use the access ( ) button to change your
hearing aid programs again.
Your hearing healthcare professional may
configure the following additional features on
uDirect 2. They will be assigned to a long press
(2 seconds) of the access ( ) or the connect
() button:
Your phone must support these features. Please
consult the phone user manual for details.
1. Redial last number
A long press of the access ( ) button will
redial the last dialed number.
2. Voice dial
A long press of the connect ( ) button will
start the voice dial which allows you to speak
the person’s name instead of typing the
number.
When using two phones at the same time (multi
point) only the last paired phone can be used
for voice dial.
3. Hold call
While in a phone conversation, a long press

2726
Using uDirect 2 as a remote control
The remote control functions are not supported
by some hearing aid models. The streaming
functionality is available for all Unitron wireless
hearing aids. Please ask your hearing healthcare
professional for more information.
Before the remote control functionality can be
used, your hearing healthcare professional must
enable the remote control.
There are two ways to use the uDirect 2 as a
remote control:
The neckloop is plugged in with
both ends, and the uDirect 2 must
be worn around your neck. The
remote control function is available
as long as you are not streaming
audio.
The neckloop is completely un-
plugged and uDirect 2 is operated
at arm’s length. No streaming is
possible in this configuration.
Using the external microphone
Use the optional external lapel microphone
“MC1” if you wear the uDirect 2 underneath
clothing during a phone call.
1. Plug the 3.5mm
microphone plug into
the audio input of the
uDirect 2, disabling
the internal uDirect 2
microphones.
2. Use the clip to place
the omnidirectional
microphone as close to
your mouth as possible.
3. Put the neckloop around
your neck and switch the uDirect 2 ON.
Jackets, etc., will not negatively influence the
wireless link to your hearing aids.

2928
Program change
Use the access ( ) button to change
hearing aid listening programs.
Changing hearing aid programs is
only possible if no streaming is in progress.
Push the home ( ) button to
return to the startup hearing aid
program and volume levels of your hearing aids.
More remote control information:
Your hearing aids may beep to confirm that
your selection was applied.
Both hearing aids are controlled at the same
time.
Please ask your hearing healthcare
professional to print your personal uDirect 2
report.
The available hearing aid programs and
volume levels are set by your hearing
healthcare professional.
Make sure the uDirect 2 is switched ON.
Volume change/SmartFocus (optional)
Press the ( ) volume button on the uDirect 2
to adjust the volume of your hearing aids:
Press ( ) to increase loudness
Press ( ) to decrease loudness
SmartFocus helps you optimize clarity
and comfort for different listening situations
(optional on selected hearing aids). Press the
() volume button on the uDirect 2 to adjust:
Press ( ) to increase clarity
Press ( ) to increase comfort
If your uDirect 2 ( ) buttons have been
configured to adjust SmartFocus, they will no
longer adjust the volume of your hearing aids.

3130
Using uDirect 2 with FM
uDirect 2 can be used together with FM
equipment.
1. Place the FM transmitter near the
sound source and turn it ON.
2. Turn the FM receiver ON if
required.
3. uDirect 2 must be switched ON
and worn correctly.
4. Attach your FM receiver to the
uDirect 2 via the FM input as
shown in the picture.
When FM is detected, you will hear the FM
notification tone for streaming through your
hearing aids. The FM notification tone is similar
to a phone ringtone.
The power indicator is lit as long as you press
a uDirect 2 button. Green confirms a good
uDirect 2 battery state, red indicates that you
need to charge the uDirect 2 battery.
2 minutes after unplugging the neckloop both
indicator lights will switch off and the uDirect 2
disconnects Bluetooth to save power.
Operating distance
If uDirect 2 is used as a handheld remote control
(without neckloop):
Maximum distance 80 cm/32’’
Hold uDirect 2 as shown

3332
The uDirect 2 will play a confirmation sound
each time the streaming via FM is activated and
the audio indicator will turn orange.
The uDirect 2 will send a short alert signal
during FM streaming if there is no FM signal
for 45 seconds, and then every 15 minutes
thereafter.
If there is no FM signal for more than 15
minutes, the notification tone restarts as
soon as the FM signal is detected again.
To deactivate FM completely, unplug the FM
receiver from the uDirect 2.
Options for handling the FM signal during the
FM notification tone:
Accept: Briefly press the access ( ) button.
Put on hold: Press the access ( ) button for
2 seconds.
Ignore the FM notification tone: After
20 seconds the FM will be put on hold
automatically.
Briefly press the access ( ) button to pause the
FM signal during streaming.
The FM input that is paused is automatically
kept in the background and can be restarted
as long as an FM signal is present by briefly
pressing the access ( ) button.
As long as an FM signal is streaming the hearing
aid programs cannot be changed via the access
() button.

3534
Managing multiple audio inputs to the
uDirect 2
When an audio source is connected via the
uDirect 2, your hearing aids will automatically
switch to special programs.
Up to 4 automatic programs can be fine-tuned
by your hearing healthcare professional.
It is possible to have multiple audio sources
connected and in operation with the uDirect 2:
• Two Bluetooth devices
(e.g., phone and uTV 2)
• One audio input (3.5 mm audio plug)
• One FM receiver
Spoken status indicators and the audio
indicator light inform you about the connected
inputs.
An audio source is considered as “connected” to
the uDirect 2 if:
• The audio plug is inserted (with or without
audio signal)
Wearing the uDirect 2 in different ways
Standard
To benefit from the streamer and
remote control functions, we
recommend wearing the uDirect 2
around the neck. During calls your
voice can only be picked up if the
uDirect 2 is not covered by clothes.
Handheld remote control
To use the uDirect 2 as a remote
control only, it can be held
and operated in the hand. The
neckloop must be removed in this
case.
Under clothing
If you wear the uDirect 2 under
clothing during phone calls, the
external Unitron microphone “MC1”
is needed (optional acccessory).