Uplink 2500ez Operation manual

INSTALLATION &
USER’S GUIDE
UNIVERSAL GSM
ALARM COMMUNICATOR
2500EZ
®

© 2012 Uplink Security LLC. All rights reserved.
No part of this publication may be reproduced or used in any form without permission
in writing from Uplink. This includes electronic or mechanical means, such as
photocopying, recording, or information storage and retrieval systems. The material in
this manual is subject to change without notice.
Uplink reserves the right to make changes to any software or product to improve
reliability, function or design.
Uplink is a trademark of Uplink Security, LLC. All rights reserved. Other products’
names mentioned in this manual may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
Product ID: 2021422500EZ00
UNIVERSAL GSM ALARM COMMUNICATOR
®2500EZ

TABLE OF CONTENTS
Table of Contents ......................................................... 1
Warranty Information & Liability Waiver ........................ 2
Technical Support ......................................................... 3
Description ................................................................... 4
Installation .................................................................... 5-7
Unit Wiring .................................................................... 8-10
Antenna Specications ................................................. 10
FCC & Industry Canada Regulatory Compliance ......... 11
FCC RF Exposure Information ...................................... 12
1
UNIVERSAL GSM
ALARM COMMUNICATOR

LIMITED WARRANTY
– UPLINK Devices
Limited Warranty. Uplink warrants to parties purchasing the Uplink 2500EZ directly
from Uplink, i.e., Uplink’s authorized distributors, that for 12 months following
the date of purchase, the Uplink 2500EZ will be free of defects in materials
and workmanship when installed, operated, maintained, and serviced in strict
accordance with Uplink’s and the manufacturer’s requirements. If the Uplink 2500EZ
fails because of a defect in materials or workmanship within the 12 month warranty
period, Uplink will, at its sole option and at no charge to the distributor, repair or
replace it or arrange for its repair or replacement. Uplink’s agreement to repair (using
new or reconditioned parts) or replace (with an equivalent new or reconditioned
device) the Uplink 2500EZ found to be defective in materials or workmanship is
the distributor’s exclusive remedy; this remedy will not be deemed to have failed
of its essential purpose so long as Uplink is willing and able to repair or replace
a defective Uplink 2500EZ as provided above or, at its sole option, to refund the
purchase price paid. Any returns hereunder must be made in accordance with
Uplink’s prescribed RMA process.
THE WARRANTY SET FORTH IN THIS SECTION IS LIMITED, AND IS THE
ONLY WARRANTY OFFERED UNDER THIS AGREEMENT. UPLINK MAKES
NO OTHER WARRANTIES, EXPRESS OR IMPLIED,INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND
NON-OBSOLESCENCE. THE WARRANTY SET FORTH IN THIS SECTION
FURTHERMORE DOES NOT COVER Uplink 2500EZ THAT (A) HAVE BEEN
IMPROPERLY INSTALLED, MAINTAINED, OR SERVICED; (B) HAVE BEEN
ABUSED OR TAMPERED WITH; OR (C) HAVE BEEN SUBJECTED TO OPERATING
CONDITIONS OUTSIDE OF SPECIFIED PARAMETERS.
2
®2500EZ

TECHNICAL SUPPORT
Technical Support is available Monday through Friday, 8:00 AM to 8:00 PM EST excluding
holidays. Before calling or emailing Technical Support please ensure you have
read the entire installation guide.
To be able to help you, Technical Support will need you to provide:
• Login name
• Password
• Serial number of the unit
UPLINK Technical Support
1600 Parkwood Circle, Suite 500
Atlanta, GA 30339
1-(888) 9-UPLINK, 1-(888)-987-5465
Fax [phone]
Log in: https://login.uplink.com
For Customer Support, call 1-888-9-UPLINK, or visit www.uplink.com
3
UNIVERSAL GSM
ALARM COMMUNICATOR

DESCRIPTION
The Uplink 2500EZ is an “always on,” multi-purpose, FCC-certied device capable
of sending and receiving alarm signals or other data over the GSM Cellular
Network. When connected to an alarm system, the 2500EZ will send alarm signals
over the cellular network to Uplink’s alarm processing center, that will forward the
signals to the appropriate monitoring station and/or selected email addresses.
The 2500EZ can be connected to an alarm system using up to four inputs on
the 2500EZ. Each of these inputs can be set up to send a selected signal to the
monitoring station. Contact ID, SIA, Modem IIe/IIIa2and Pulse 4/2 (:20 PPS) formats
are supported.
The 2500EZ also has two congurable relay outputs to send signals to alarm panels
or control other devices.
4
®2500EZ

5
INSTALLATION STEPS
Before beginning installation: If you are not yet an Uplink dealer, register by visiting
www.uplink.com and click on the “new dealer account” tab.
Step 1. Activate the system. The Uplink 2500EZ operates “out of the box” with
most commercial panels. No additional programming or equipment is required. To
activate with default functions, go to www.uplink.com (or ex.uplink.com for web-
enabled mobile phones), or call 1-888-987-5465. Consult the Quick Installation
Guide included with the 2500EZ.
Step 2. Install the antenna on the top of the unit.
Step 3. Position the unit for maximum signal strength. Connect the unit to a 12V DC,
500mA power supply. Be sure the area is dry and free from interference of metal
objects and obstructions.
Step 4. Determine network availability and signal strength.
a) GSM signals strength should be -100dB minimum. Relocated the unit or install a
high-gain antenna if necessary.
TABLE 1: LED INDICATIONS




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


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




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














 


















00-25593-018A
  



























Network
GSM Service
Comms
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


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


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
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




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
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

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







 


















00-25593-018A
  








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

















Network
GSM Service
Comms









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




















 





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
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








00-25593-018A
  



























Network
GSM Service
Comms
































 


















00-25593-018A
  



























Network
GSM Service
Comms
































 


















00-25593-018A
  



























Network
GSM Service
Comms
































 


















00-25593-018A
  



























Network
GSM Service
Comms
UNIVERSAL GSM
ALARM COMMUNICATOR

Step 5. Disconnect the unit from the power supply before wiring. The standard
conguration for the Uplink 2500EZ is to leave DIP switches S3 and S4 set to
“OFF” (Input 1 triggered by 9V DC to 12V DC or an open collector). For detailed
wiring instructions and alternative congurations, see pages 8-9.
CAUTION: Do not connect the unit to a receptacle controlled by a switch.
CAUTION: Improper connections at the power connector may result in damage
to the unit.
Step 6. Congure the unit. Set the DIP switches on the front panel of the unit
according to the following table:
(INSTALLATION STEPS continued next page)
6
FIGURE 1:
Detail of Dip Switch
TABLE 2: DIP SWITCH SETTINGS
































 


















00-25593-018A
  



























Network
GSM Service
Comms
































 


















00-25593-018A
  



















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
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

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Network
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



























 



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

00-25593-018A
  
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

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






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

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
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
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



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Network
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Comms
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
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



























 



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

00-25593-018A
  
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
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
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

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




Network
GSM Service
Comms


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




























 



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
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
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00-25593-018A
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O = Controllable output via website
On = Normally closed trouble output
®2500EZ

7
INSTALLATION STEPS (cont.)
Step 7. When you have nished wiring and conguring the unit, wait at least two
minutes then test the connection to the central station by creating an alarm from
the panel.
FIGURE 2:
MODEL 2500EZ
DIP Switch
Terminal Block
Status LEDs
DC Terminal Block
UNIVERSAL GSM
ALARM COMMUNICATOR

8
UNIT WIRING
Input 1 (Selectable Via DIP Switches)
A. Standard Input - (DIP switches S3 OFF, S4 OFF) This mode congures the unit to
be tripped from a DC voltage ranging from 9 V DC to 12 V DC or an open collector.
B. Timed Bell - (DIP switches S3 ON, S4 OFF) This mode congures the unit to
be tripped from a DC voltage ranging from 9 V DC to 12 V DC. The unit reads
a pulsed voltage as a re signal and a steady voltage as a burglary signal. It
may be necessary to place a 1K Ohm resistor in parallel to prevent false alarms
when using panels with supervisory voltage on the bell circuit. Some panels with
supervised bell circuits may require a 1K Ohm resistor in the circuit. Contact
Technical Support for further details.
C. Sampled Siren* - (DIP switches S3 ON, S4 ON) This mode congures the unit to
be tripped from a siren driver or a panel with a built in siren driver. The unit reads
a steady tone as a re signal and a yelping tone as a burglary signal.
*NOTE: The input assumes that a speaker is connected to the panel. If you are not
using a speaker we recommend using a Timed Bell instead of Sample Siren. This
is an option on most panels.
Input 4 (DIP switch S8 ON) A trigger of INPUT 4 from high-to-low and back-
to-high causes the 2500EZ to reset. The high-to-low-to-high must be held for
at-least 100 msec.
(UNIT WIRING continued next page)
FIGURE 3: DETAIL OF CONNECTIONS
IN1 IN2 IN3 IN4OUT1 OUT2
12 V DC
Outputs Inputs
®2500EZ