US Robotics USR8003 User manual

BroadbandRouter
Quick Installation Guide
PackageContents:
•Broadband Router
•QuickInstallation Guide
•one(1) Ethernet cable
•7.5VDCpower supply
Front View
Rear View
The U.S. Robotics Broadband Router can be easily connected to any Ethernet-based cable
modem or DSL modem. You can verify compatibility by checking to see if your cable or DSL
modem is connected to the network adapter in your computer using an Ethernet cable.
Connecting the Broadband Router
Note: For the most updated information, visit: http://www.usr.com/support
Prepare for installation
Note: Your model number is 8003. It is very important that you have your serial
number written down before you install the Broadband Router. You can find your
serial number on the bottom label of the Broadband Router and on the side of the
package. If you ever need to call our Technical Support department, you will need
this number to receive assistance.
Note: During the Installation procedure, you may be prompted for your Windows
Operating System CD-ROM. Make sure you have that available in case you need it.
Connect your modem to the Broadband Router
•Turn off your computer and your cable or DSL modem.
•Locate the Cat-5 Ethernet cable that connects your
cable or DSL modem to your computer’s Ethernet
adapter.
•Disconnect that Cat-5 Ethernet cable from your
computer’s Ethernet adapter, and connect it to the WAN
port on the rear of the Broadband Router.
Note: If your cable or DSL modem can use both a USB and an Ethernet
connection, you must use the Ethernet connection with the Broadband Router.
The Broadband Router can only be connected using an Ethernet cable.
Connect your Broadband Router to your
computer and power supply
Connect one end of the included Ethernet cable to your
computer’s Ethernet adapter. Connect the other end to
one of the LAN ports on the Broadband Router.
Turn on your cable or DSL modem. Connect the included
power cord to the power jack on the Broadband Router.
Plug the power cord into a standard power outlet. Turn on
your computer.
Configurethebasicconnection settings
Note for Windows Me and XP users: Universal Plug and Play may launch during the
configuration step.
Launch a Web browser. In the location or address line of your Web browser, type
http://192.168.123.254to access the Configuration Utility. There is no default password
for the Broadband Router, so just click Login. Click Primary Setup, Change,and then select
your WAN type. Depending on your WAN type, you may need to supply some connection
information. When you are finished, click Save.
Note: Refer to the “Configuring the Broadband Router” section in the User Guide
at www.usr.com for more detailed configuration information. Contact your ISP if
you have any questions about your WAN type or your connection information.
Congratulations!The installation procedure is now complete.
You should now have secure and shared Internet access. To verify your connection, launch
a Web browser and register your product at www.usr.com/productreg If the page loads,
you are finished with the installation procedure. If the page does not load, proceed to the
Troubleshooting section on the back of this guide.
For troubleshooting, technical support, and regulatory information, refer to the other
side of this guide. For additional troubleshooting information, refer to the User Guide at
www.usr.com
Product Number Serial Number
USR8003
LEDS Color - Action Function
PWR Green - Lighted Receiving power
STATUS Orange - Lighted System failure
Orange - Blinking Router is powering up or firmware is being upgraded
WAN
Green - Lighted 100 Mbps WAN link is achieved
Green - Blinking Sending or receiving WAN data at 100 Mbps
Orange - Lighted 10 Mbps WAN link is achieved
Orange - Blinking Sending or receiving WAN data at 10 Mbps
10/100 LINK/ACT
1-4
Green - Lighted 100 Mbps LAN link is achieved
Green - Blinking Sending or receiving LAN data at 100 Mbps
Orange - Lighted 10 Mbps LAN link is achieved
Orange - Blinking Sending or receiving LAN data at 10 Mbps
Port Function
Reset To reboot the Broadband Router, press in and release the Reset button. To reset the Broadband
Router to the factory default settings, press in and hold the Reset button for five seconds.
LAN ports 1-4 To connect devices to the Local Area Network
WAN RJ-45 port to connect the router to a broadband modem or to an existing WAN
7.5VDC Power supply connection port

Troubleshooting
Ican’t connectto theConfiguration Utilityof theBroadband Router.
PossibleSolution:
Makesure allthe Ethernetcables areproperlyandsecurelyconnectedandthepowercord isplugged in.
PossibleSolution:
Goto theUser Guideat www.usr.comand performall thesteps inthe “BeforeYou Begin”section. Ifyou have
aStatic IPaddress foryourcomputerandhave selectedthe Obtainan IPaddress automaticallyoption, you
willnot beable toconnecttotheBroadband Router.
PossibleSolution:
Makesure thatyour computeris usingan IPaddress thatis withinthe defaultrange of192.168.123.xxx. Make
surethe addressof thesubnet maskis255.255.255.0.Ifnecessary,theDefault Gatewayshould be
192.168.123.254.To verifyall thesesettings,performthefollowing steps:
Windows95, 98,orMe Users:
Click Windows StartandthenRun. Type winipcfgandclickOK.Check theIPAddress,SubnetMask, Default
Gateway,and DNSserverdata tomake suretheyarecorrect.If theinformation isnotcorrect, click
Release All andthen click RenewAll.
WindowsNT, 2000,orXP Users:
Click Windows StartandthenRun. Type cmdandclickOK.Atthe DOSprompt,type ipconfig/all.Check the
IPAddress, SubnetMask,Default Gateway,and DNSserverdatatomake surethey arecorrect.If the
informationis notcorrect,type ipconfig /release and press ENTER.Then, type ipconfig/renewandpress
ENTER.
Ifyou arestill unableto connectto theBroadband Router,refer tothe pingprocedure inthe UserGuide on
theU.S. RoboticsWeb site.
PossibleSolution:
Youneed toverify theconnection settingofyourWebbrowserandthattheHTTPProxyfeature ofyour Web
browseris disabled.You needtodothisso thatyour Webbrowsercanreadtheconfigurationpages inside
yourBroadbandRouter. LaunchyourWeb browser.
Internet Explorer users: Click Tools,Internet Options,and thentheConnectionstab.Select Neverdiala
connection, click Apply,and thenclick OK.Click Toolsagain, thenclick InternetOptions.Click the
Connectionstab, andclickthe LANSettings button.Clear allthe checkboxes andclick OK.Click OK.
Netscape Navigator users: Click Edit,Preferences,andthen double-click AdvancedintheCategory
window. Click Proxies,select Directconnection tothe Internet,and thenclick OK.Click Editagain, then
click Preferences.Under Category,double-click Advanced,thenclick Proxies.Select Directconnection to
the Internet andclick OK.
Ican’t accessthe Internet.
PossibleSolution:
Makesure thepower cordand allthe Ethernetcables areconnected correctly.This includesthe cables
connectingthe BroadbandRouter, themodem,andallthe computers.
Youcan alsoreboot theBroadband RouterbypressingtheResetbutton.Ifyouarestillunable toaccess the
Internet,refer tothe TroubleshootingPing ProceduresectionintheUserGuideontheU.S. RoboticsWeb site
andrefer tothedocumentationforyour modem.
Ido notknow ifmyIPAddressis Staticor Dynamic.
PossibleSolution:
Ifyou havecable orDSL service,youmostlikelyhaveaDynamicIPaddress.Youshould alwayscheck with
yourservice providerto verifythis information,since someproviders willassign StaticIP addresses.If you
haveaDynamicIP address, select DynamicIP Addressinthe WANSetup areaoftheConfigurationUtility and
theBroadband Routerwill automaticallyobtaintheinformationitneedsfromyourservice provider.If you
haveaStatic IP address, select StaticIP AddressintheWANSetupareaoftheConfiguration Utility.
Whiletrying tocheck mynetwork configurationsettings inWindows Meor XP,I can’tfind theNetwork icon.
PossibleSolution:
Thedefault settingin WindowsMe andXP isto notshow allof theicons withinthe ControlPanel. Click
Windows Start, Settings,and then ControlPanel.WithinControl Panel, click Viewall ControlPanel options
onthe leftside ofthe screen.AlltheControlPaneliconsshould nowbe visible.
Ido notknow howtoconfiguretheTCP/IPprotocoltoworkwith theBroadband Router.
PossibleSolution:
Youhave theTCP/IP protocolinstalled, butit isnot configuredto workwith theBroadband Router.
1. Click Windows Start,Settings, then click ControlPanel.
2.Double-click the Network icon.Click theConfiguration taband selecttheTCP/IPlinethat hasbeen
assignedto yournetwork card.
3.Click the Propertiesbutton toset theTCP/IP protocolfor theBroadband Router.
4.There aretwo settingmethodstoconfigurethe IP:
·Toobtain the IPautomaticallythrough theDHCPserver, performthefollowing step:Clickthe IPAddress
tab, and select Obtainan IPaddress automatically.This isthepreferredmethodfor configuring
computers.
·Toconfigure theIP manually,perform thefollowing steps:
a.)Click the IP Address tab.Click SpecifyanIPaddress.Enter valuesinthe IPAddress fieldandin the
SubnetMask field.ThedefaultIPaddress ofthis productis192.168.123.254.Youshould use
192.168.123.xxx(xxx isbetween 100and199)forIPAddressfieldand255.255.255.0 forSubnet Mask
field.
b.)Click the Gatewaytab. Addthe IPaddressofthisproduct(defaultIPis192.168.123.254) inthe New
gatewayfield andclick Add.
Contactyour ISP toget thenecessaryDNS values.Clickthe DNSConfigurationtab. Addthe DNSvalues into
theDNS ServerSearch Orderfield andclick Add.
Afterinstalling theTCP/IP communicationprotocol, youcan usethe pingcommand tocheck ifyour computer
hassuccessfully connectedto theBroadband Router.
AreYouStillHavingProblems?
1. Goto theUserGuide onthe U.SRobotics Websiteat www.usr.com
Moreconfiguration andtroubleshootinginformationisavailableintheUserGuideonthe U.S.Robotics Web
site.
2. Goto theSupport sectionof theU.S RoboticsWeb siteat www.usr.com
Manyof themost commondifficulties usersexperience havebeen addressedin theFAQ and
TroubleshootingWeb pagesfor yourspecific product.Your productnumber is8003. Youmay needto know
thisto obtaininformation ontheU.S.RoboticsWeb site.
3. Contactthe U.S.Robotics TechnicalSupport Department.
Technicalquestions aboutU.S. Roboticsproductscanalsobeansweredby technicalsupport specialists.
Country Voice Online Support Hours
United States [phone] http://www.usr.com/emailsupport 9:00A.M. -5:00 P.M.,Monday -Friday CST
United Kingdom 0870844 4546 [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Canada [phone] http://www.usr.com/emailsupport 9:00A.M. -5:00 P.M.,Monday -Friday CST
Argentina AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Brazil AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Mexico AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Chile AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Colombia AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Costa Rica AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Peru AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Puerto Rico AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Venezuela AT&TDirect +[phone] [email protected] 9:00A.M. -5:00 P.M.,Monday -Friday CST
Forcurrent supportcontact information,go tothe followingWeb site:
http://www.usr.com/support
RegulatoryApprovals
U.S.RoboticsCorporation Two(2)YearLimitedWarranty
1.0 GENERAL TERMS:
1.1 ThisLimited Warranty isextended onlyto the originalend-user purchaser(CUSTOMER) and isnot transferable.
1.2 Noagent, reseller,or businesspartner ofU.S. RoboticsCorporation (U.S.ROBOTICS) isauthorised tomodify the
termsof thisLimited Warranty onbehalf ofU.S. ROBOTICS.
1.3 ThisLimited Warrantyexpressly excludesany product thathas notbeen purchasedas newfrom U.S.ROBOTICS or
itsauthorised reseller.
1.4 ThisLimited Warrantyisonly applicablein thecountry orterritory wheretheproduct isintended foruse (As
indicatedby theProduct ModelNumberand anylocal telecommunicationapproval stickersaffixed tothe product).
1.5 U.S.ROBOTICS warrantsto theCUSTOMER that thisproduct willbe freefrom defectsin workmanshipand materials,
undernormal useand service, forTWO (2)YEARS from thedate ofpurchase from U.S.ROBOTICS orits authorised
reseller.
1.6 U.S.ROBOTICS soleobligation underthis warranty shallbe, atU.S. ROBOTICSsole discretion,to repairthe defective
productor part withnew orreconditioned parts;or to exchangethe defectiveproduct orpartwith anew or
reconditionedproduct or partthat is thesame orsimilar;or ifneither of thetwo foregoing optionsis reasonably
available,U.S. ROBOTICSmay, at itssole discretion,provide arefund tothe CUSTOMER notto exceedthe latest
publishedU.S. ROBOTICS recommendedretail purchaseprice of theproduct, lessany applicable servicefees. All
productsor partsthat areexchanged forreplacement willbecome theproperty ofU.S. ROBOTICS.
1.7 U.S.ROBOTICS warrants anyreplacement productor partfor NINETY (90)DAYS fromthe datetheproduct orpart is
shippedto Customer.
1.8 U.S.ROBOTICS makesnowarranty orrepresentation thatthis productwill meet CUSTOMERrequirements orwork in
combinationwith anyhardware orsoftware productsprovided bythird parties.
1.9 U.S.ROBOTICS makesno warrantyor representationthat theoperation ofthe softwareproducts providedwith this
product will be uninterrupted or error free, or that all defects in software products will be corrected.
1.10 U.S.ROBOTICS shallnot beresponsible for anysoftware orother CUSTOMERdata orinformation containedin or
storedon this product.
R24.0353.00
PrintedinChina
2.0 CUSTOMER OBLIGATIONS
2.1 CUSTOMERassumes fullresponsibility that thisproduct meetsCUSTOMER specificationsand requirements.
2.2 CUSTOMERis specificallyadvised tomakea backupcopy ofall softwareprovided withthis product.
2.3 CUSTOMERassumes fullresponsibility toproperly installand configurethis productand toensure proper
installation,configuration, operationand compatibilitywith theoperating environmentin whichthis productis to
function.
2.4 CUSTOMERmust furnishU.S.ROBOTICS adated Proofof Purchase(copy of originalpurchase receiptfrom U.S.
ROBOTICSor itsauthorised reseller) forany warrantyclaims tobe authorised.
3.0 OBTAININGWARRANTY SERVICE:
3.1 CUSTOMERmust contact U.S.ROBOTICS TechnicalSupport oran authorised U.S.ROBOTICS ServiceCentre within
theapplicable warrantyperiod toobtain warrantyservice authorisation.
3.2 Customermust provideProduct ModelNumber, ProductSerial Numberand datedProof ofPurchase (copyof original
purchasereceipt fromU.S. ROBOTICSorits authorisedreseller) toobtain warrantyservice authorisation.
3.3 Forinformation onhowto contactU.S. ROBOTICSTechnical Supportor an authorisedU.S. ROBOTICSService Centre,
pleasesee theU.S ROBOTICScorporate Website at: www.usr.com
3.4 CUSTOMERshould havethe followinginformation /items readilyavailable whencontacting U.S.ROBOTICS Technical
Support:
ProductModel Number
ProductSerial Number
DatedProof of Purchase
CUSTOMERcontact name &telephone number
CUSTOMERComputer OperatingSystem version
U.S.ROBOTICS Installation CD-ROM
U.S.ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 Inthe event U.S.ROBOTICS TechnicalSupport or itsauthorised U.S.ROBOTICS Service Centredetermines the
productor parthas amalfunction orfailure attributabledirectly tofaulty workmanshipand/or materials;and the
productis withinthe TWO(2) YEARwarranty term;and theCUSTOMER willinclude acopy ofthe datedProof of
Purchase(original purchasereceipt fromU.S. ROBOTICS orits authorisedreseller) withthe productor partwith the
returnedproduct orpart, thenU.S.ROBOTICS willissue CUSTOMERa ReturnMaterial Authorisation(RMA) and
instructionsfor the returnof theproductto theauthorized U.S. ROBOTICSDrop Zone.
4.2 Anyproduct orpart returnedto U.S.ROBOTICS withoutan RMAissued byU.S. ROBOTICSor itsauthorised U.S.
ROBOTICSService Centre willbe returned.
4.3 CUSTOMERagrees to payshipping chargesto return theproduct orpart tothe authorised U.S.ROBOTICS Return
Centre;to insurethe productor assumethe riskof lossor damagewhich mayoccur intransit; andto usea shipping
container equivalent to the original packaging.
4.4 Responsibilityfor lossor damagedoes nottransfer toU.S. ROBOTICSuntil thereturned productor partis received
asan authorisedreturn atan authorisedU.S. ROBOTICSReturn Centre.
4.5 AuthorisedCUSTOMER returns willbe unpacked,visually inspected, andmatched tothe Product ModelNumber and
ProductSerial Numberforwhich theRMA wasauthorised. Theenclosed ProofofPurchase willbe inspectedfor date
ofpurchase andplace ofpurchase. U.S. ROBOTICSmay denywarranty serviceif visualinspection ofthe returned
productor partdoes notmatchthe CUSTOMERsupplied informationfor whichthe RMAwas issued.
4.6 Oncea CUSTOMERreturn hasbeen unpacked,visually inspected,and testedU.S. ROBOTICSwill, atits sole
discretion,repair or replace,using newor reconditioned productor parts,to whateverextent it deemsnecessary to
restorethe product orpart tooperating condition.
4.7 U.S.ROBOTICS will makereasonable effortto ship repairedor replacedproduct orpart to CUSTOMER,at U.S.
ROBOTICSexpense, notlater thanTWENTYONE (21)DAYS afterU.S. ROBOTICSreceives theauthorized CUSTOMER
returnat an authorisedU.S. ROBOTICSReturn Centre.
4.8 U.S.ROBOTICS shall notbeliable foranydamages causedbydelay indeliveringor furnishingrepairedor replaced
product or part.
5.0 LIMITATIONS
5.1 THIRD-PARTYSOFTWARE: ThisU.S. ROBOTICSproductmay includeor bebundled withthird-party software,the use
ofwhich isgoverned byseparateend-user licenseagreements providedby third-partysoftware vendors.This U.S.
ROBOTICSLimited Warrantydoes notapply tosuch third-partysoftware. Forthe applicablewarranty referto the
end-userlicense agreementgoverning theuse ofsuch software.
5.2 DAMAGEDUE TOMISUSE,NEGLECT, NON-COMPLIANCE,IMPROPER INSTALLATION,AND/OR ENVIRONMENTAL
FACTORS:To the extentpermitted byapplicable law, thisU.S. ROBOTICSLimited Warrantydoes not applyto normal
wearand tear;damage orloss of datadue tointeroperability withcurrent and/orfuture versionsof operating
systemor othercurrent and/orfuture softwareand hardware;alterations (bypersons otherthan U.S.ROBOTICS or
authorizedU.S. ROBOTICSService Centres);damagecaused byoperator erroror non-compliancewith instructions
asset out inthe userdocumentation or otheraccompanying documentation;damage causedby acts ofnature such
aslightning, storms,floods,fires, andearthquakes, etc.Products evidencingthe product serial numberhas been
tamperedwith or removed;misuse, neglect,and improperhandling; damage causedby unduephysical, temperature,
orelectrical stress;counterfeit products; damageor lossof datacaused bya computer virus,worm, Trojanhorse, or
memorycontent corruption;failures oftheproduct whichresult fromaccident, abuse,misuse (includingbut not
limitedto improper installation,connection toincorrect voltages, andpower points);failures caused byproducts not
suppliedby U.S. ROBOTICS;damage causebymoisture, corrosiveenvironments, high voltagesurges, shipping,
abnormalworking conditions;orthe useof theproduct outsidethe bordersofthe countryor territoryintended for
use(As indicatedby theProduct ModelNumber andany localtelecommunication approvalstickers affixedto the
product).
5.3 TOTHE FULLEXTENTALLOWED BYLAW, THEFOREGOING WARRANTIESAND REMEDIES AREEXCLUSIVE ANDARE IN
LIEUOF ALLOTHER WARRANTIES,TERMS,OR CONDITIONS,EXPRESS ORIMPLIED, EITHERIN FACTOR BY
OPERATIONOF LAW,STATUTORY OR OTHERWISE,INCLUDING WARRANTIES,TERMS, ORCONDITIONS OF
MERCHANTABILITY,FITNESS FORAPARTICULAR PURPOSE,SATISFACTORY QUALITY,CORRESPONDENCE WITH
DESCRIPTION,AND NON-INFRINGEMENT,ALL OF WHICHARE EXPRESSLYDISCLAIMED. U.S.ROBOTICS NEITHER
ASSUMESNOR AUTHORISESANY OTHERPERSONTO ASSUMEFOR ITANY OTHERLIABILITY INCONNECTION WITH
THESALE, INSTALLATION,MAINTENANCE, WARRANTY, ORUSE OFITS PRODUCTS.
5.4 LIMITATIONOF LIABILITY.TO THEFULL EXTENTALLOWED BYLAW, U.S.ROBOTICS ALSOEXCLUDES FORITSELF AND
ITSSUPPLIERS ANYLIABILITY, WHETHERBASEDIN CONTRACTOR TORT(INCLUDING NEGLIGENCE),FOR INCIDENTAL,
CONSEQUENTIAL,INDIRECT, SPECIAL,OR PUNITIVEDAMAGESOF ANYKIND, ORFOR LOSSOF REVENUEOR PROFITS,
LOSSOF BUSINESS,LOSSOF INFORMATIONOR DATA,OR OTHERFINANCIAL LOSS ARISINGOUT OFOR IN
CONNECTIONWITH THESALE, INSTALLATION, MAINTENANCE,USE, PERFORMANCE,FAILURE, ORINTERRUPTION OF
ITSPRODUCTS, EVENIF U.S.ROBOTICS ORITS AUTHORISEDRESELLER HASBEEN ADVISEDOF THEPOSSIBILITY OF
SUCHDAMAGES, AND LIMITSITS LIABILITYTO REPAIR, REPLACEMENT,OR REFUNDOF THE PURCHASEPRICE PAID,
ATU.S. ROBOTICS OPTION.THIS DISCLAIMER OFLIABILITY FORDAMAGES WILL NOTBE AFFECTED IFANY REMEDY
PROVIDEDHEREIN SHALL FAILOF ITSESSENTIAL PURPOSE.
6.0 DISCLAIMER:Some countries,states, territoriesorprovinces donot allowthe exclusionor limitationof implied
warrantiesor thelimitation ofincidentalor consequentialdamages forcertain productssupplied toconsumers, or
thelimitation ofliability forpersonal injury, sothe abovelimitations andexclusions maybe limitedin their
applicationto CUSTOMER. Whentheimplied warrantiesarenot allowedbylaw tobeexcluded intheirentirety, they
willbe limitedto theTWO (2)YEAR durationof thiswritten warranty.This warrantygives CUSTOMERspecific legal
rights, which may vary depending on local law.
7.0 GOVERNING LAW: ThisLimitedWarranty shallbe governed bythe lawsof theState ofIllinois, U.S.A.excluding its
conflictsof lawsprinciplesand excludingthe UnitedNations Conventionon Contracts forthe InternationalSale of
Goods.
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