UTILITY WAREHOUSE Value Technicolour User manual

1
Value Router Setup Guide
Broadband
Internet
Upgrade
Wireless
Ethernet
Power
TV
WPS
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Thank you for choosing Utility Warehouse
to provide your Broadband!
Contents
3
We know you want to get online quickly but please take a few minutes to read this
guide. It’s full of useful information on how to setup your router and get the best
possible service.
Before you start
Check
Find
Plug in
Connect
Help
What the lights on your router mean
The Clubhouse
4
4
5
6/7
8
9
10
11

4
Before you start
Check
Your activation date
Please wait until we’ve activated your broadband before you setup your router.
You’ll find your activation date in the letter that came with your broadband router
box. Your service could go live anytime up to midnight on this date.
What’s in the box?
1. Router (with stand)
2. DSL Cable (grey with grey ends)
3. Ethernet Cable (white with yellow ends)
4. Power Supply
5. Wireless Settings Card
6. Microfilter (if requested)
Broadband
Internet
Upgrade
Wireless
Ethernet
Power
TV
WPS
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1
2 3 4
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NETWORK NAME: YOUR NETWORK
NETWORK KEY: YOURNE TWORK PASSWORD
INFORMATIONINFORMATION
INFORMATION
5 6
Use the stand to
get your router in an
upright position. technicolour
EXAMPLE
EXAMPLE
CLICK!

5
Find
Can’t find your master socket?
Don’t worry, you can connect your router to a convenient phone
socket. Your broadband should still work but may not perform as well.
Connecting your router to the master socket will give you the best broadband speed.
The master socket is usually slightly larger than a normal phone socket and often has a
horizontal line in the middle. It might also have a BT or Openreach logo.
Your master socket
You can find the master socket by
following the phone line that comes
into your property from outside.
TIP!
Unplug any existing equipment from
your master socket

6
Remember: you’ll need to connect a filter to every telephone socket that is in use
in your property. You can order additional filters by visiting: uwdc.co.uk/bbshop.
Plug in
1. Insert the microfilter in the standard master socket.
2. Connect your telephone cable into the microfilter socket labelled ‘phone’
and the DSL cable into the socket labelled ‘DSL’.
3. Connect the other end of the DSL cable into the grey socket labelled ‘DSL’
on the back of the router.
4. Assemble the power supply by sliding the plug into the slot on the power
adaptor and connect it to the router.
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EXAMPLE
EXAMPLE
POWER SUPPLY
TELEPHONE
STANDARD MASTER SOCKET
DSL CABLE
ROUTER
STANDARD MASTER SOCKET
MICROFILTER
Turn on the main switch and push the black on/o button on the back of the router.
A sequence of lights will come on and may take a minute or two to stabilise.
The way you setup your broadband equipment depends on the type of
telephone socket you have installed in your property.
You’ll need to use a
microfilter for every socket
in your property that has a
device connected to it.
If you have a...
STANDARD MASTER SOCKET

7
1. Connect your telephone cable into the larger of the two sockets on the
pre-filtered master socket, and the DSL cable into the smaller socket.
2. Connect the other end of the DSL cable into the grey socket labelled ‘DSL’
on the back of the router.
3. Assemble the power supply by sliding the plug into the slot on the power
adapter and connect it to the router.
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EXAMPLE
EXAMPLE
POWER SUPPLY
TELEPHONE
PRE-FILTERED MASTER SOCKET
DSL CABLE
ROUTER
PRE-FILTERED MASTER SOCKET
Turn on the main switch and push the black on/o button on the back of the router.
A sequence of lights will come on and may take a minute or two to stabilise.
You won’t need to use
microfilters in your
property.
If you have a...
PRE-FILTERED MASTER SOCKET

8
Connect
Wireless Connections
1. Go to your device settings and make sure your Wi-Fi is turned on.
2. You’ll see all available wireless networks. Click on your wireless network
(you can find your network name on the Wireless Settings Card).
3. Enter the wireless key from your Wireless Settings Card when prompted.
Click ‘Join’ or ‘Connect’.
How you connect to the internet varies from device to device. If you’re unsure,
please check the manufacturer’s instructions.
If you have WPS (Wi-Fi Protected Setup) enabled on your device, you can connect
automatically rather than searching for the network and typing in the wireless key.
Just press the WPS button on the front of your router and then press the WPS
button on your wireless device to connect to the internet.
Wired Connections
1. Plug one end of the Ethernet cable into one of the yellow ports on the
back of the router.
2. Plug the other end into the port on your computer with this symbol on
a PC or this symbol <...> on a Mac.
That’s it!
You’re ready to
go online.
Your network name and
wireless key are also printed on
the back of your router.
TIP!

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Help
• Check that everything is connected properly. Refer to pages 6 and 7 to see what your
setup should look like.
• Check the power light on the router is on. If it’s not, please make sure that your power
supply is plugged in properly.
• Check that Wi-Fi is enabled on your device if you’re connecting wirelessly.
• Check you’ve entered the details on your Wireless Settings Card correctly.
• Restart your equipment. Push the black on/o button on the back of the router. After
20 seconds, push the on/o button again. A sequence of lights will come on which
may take a minute or two to stabilise. Now try connecting to the internet again.
There are some simple steps you can take before calling us.
Still need help?
If you’ve followed all the steps in this guide and are still experiencing diculties,
please call us on 0333 777 0 555.
For more help setting up, visit uwdc.co.uk/help
Having trouble connecting?
We’ve put together
a video tutorial
which can talk you
through how to
setup your router.
Watch it here:
uwdc.co.uk/router
TIP!

10
Broadband
Internet
Upgrade
Wireless
Ethernet
Power
TV
WPS
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What the lights on your router mean
Status What it means
Power
Green The router is on and ready to use.
Orange The router is starting up. Leave the router until the power light
turns green.
Red There’s an error. If it remains red for more than a few minutes,
simply turn o the router for a few moments and switch it back on.
O Power is o. Double check the power cables and ensure the
router is switched on using the black button on the back.
Broadband
Signal
Green Broadband connection is detected and active.
Green - flashing Broadband connection is detected and line is synchronising.
O No broadband connection.
Internet
Green Router is connected to the internet.
Green - flashing Internet activity detected.
Red No internet connection. Please restart your router.
Broadband
Internet
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Ethernet
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TV
WPS
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11
The Clubhouse
The Clubhouse is your membership hub. Here you can manage your account,
view your bills, submit meter readings and much more!
Download
the Clubhouse App
to manage your
Utility Warehouse
account on the go.
View your monthly bills
Give meter readings 24/7
Top up your Mobile and CashBack card
Up to 10% CashBack on your online shopping
Access to our latest oers and promotions
Find the cheapest prices for products online
Save more
Manage your membership
Not yet registered for the Clubhouse? It’s easy – just visit uwdc.co.uk/clubhouse
All you need is your membership number and date of birth.
Already registered? Just login at uwdc.co.uk/clubhouse

You’ll find lots of useful information at uwdc.co.uk/help.
Or if you’d prefer, you can call us.
Residential customers
For technical support please call: 0333 777 0 555
Business Club customers
For technical support please call: 0344 815 0040
Our Technical Support team is here to help from 8am to 8pm Monday to Friday and
9am to 4.30pm Saturday.
Calls to these numbers are free from a Utility Warehouse landline, or from any mobile
as part of an inclusive call bundle; otherwise 03 numbers are charged at standard
national rates.
Alternatively, please send us an email: uwdc.co.uk/email
SRSG0918
We’re here to help
The pig device used in this guide is a registered trademark of Utility Warehouse Limited
Utility Warehouse
Network HQ,
508 Edgware Road,
The Hyde,
London,
NW9 5AB