Zoom V3 1612 User manual

Quick Start
Zoom V3 with Global Village™
This Quick Start includes instructions for Windows PC users.
Macintosh and Linux users should refer to the User’s Guide on
the CD, which also has additional information for Windows
users. The CD also contains Customer Support information,
and Online Gaming instructions for Xbox®Live and PlayStation
2®.
What’s in the Package
Ethernet Cable
Power Cube
USB Cable
Software CD-ROM
Phone Cord
The CD contains the Installation Software, User Manual, Warranty,
and Customer Support information.
In addition, you may have a phone-jack adapter to adapt the RJ-11
phone cord for a different phone jack (certain countries only).
If anything is missing or damaged, contact Zoom Customer
Support or your retailer or distributor.

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What You Will Need
•An Ethernet cable modem or Ethernet DSL modem.
•A Windows PC equipped with a Network Interface Card
(NIC) or a USB port.
If you are using a Macintosh or a Linux computer, please see
the User’s Guide for instructions.
•Atelephone to plug into the V3 if you plan to use VoIP.
•An accessible telephone jack (a jack where you can plug in a
regular telephone and make calls).

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Quick Start Instructions
Installing the V3 involves five steps: Installing the Software,
Installing the Hardware, Configuring Internet Explorer,
Configuring Your V3, and Setting Up VoIP Service.
Step 1: Installing the Software
If your computer has an available Ethernet jack, we recommend
that you use it instead of the USB jack. This will simplify
installation.
If you decide to use the V3’s USB jack, you must remove any
previously installed USB modem drivers on your computer before
installing this software. On the desktop, click the Start button,
point to Settings, and select Control Panel. In Control Panel,
double-click Add/Remove Programs, on the Install/Uninstall
tab, select your old USB modem from the list, and click Remove.
Now continue below.
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1Your computer must be on. Insert the supplied CD into
your computer’s CD drive. The CD should start automatically
and the Select Language screen should appear. (If the CD
does not start automatically, on the desktop, click the Start
button, click Run, and then type D:\setup.exe, where Dis
the letter of your CD drive.)
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2Select your language and click the Installation Wizard
button. The software installation proceeds automatically.
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3When the process is complete, you will be prompted to click
Finish and then Shut Down to turn off your computer so you
can connect the hardware. Remove the CD from your CD
drive after you shut down your computer.

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Step 2: Installing the Hardware
Installing the Hardware is a two-step process, Making the
Connections, and Powering Up.
Making the Connections
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1The software must be installed before you proceed. Then,
unplug or turn off the power to your PC and everything
connected to your PC including your cable/DSL modem.
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2Plug your phone into the V3’s PHONE jack.
If you have a cordless phone with one or more handsets, plug
the base station into the V3’s PHONE jack.
Note: If RJ-11 phone jacks are not used in your country, you
will need a phone adapter. Plug the adapter into the V3’s
PHONE jack and then plug in your phone.
3
33
3Connect the V3 to the traditional telephone network.
Plug one end of the V3’s phone cord into the V3’s TELCO
jack and the other end into a telephone jack where you would
normally plug in a standard telephone. If you are using DSL,
this jack should have a DSL phone filter installed on it. Phone
filters block the DSL frequencies so that someone making a
normal phone call won’t hear noise on the line. They also keep
phone conversations from interfering with DSL performance.
If you do not have a DSL phone filter, they are available at
most retail stores that sell consumer electronics.
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4Connect the V3 to your cable or DSL modem.
Plug one end of an Ethernet cable into your cable or DSL
modem and plug the other end into the WAN port of the V3.
If your cable or DSL modem is already connected to your PC
with an Ethernet cable, leave the cable plugged into the cable
or DSL modem. Then, unplug the other end from the PC and
plug the end you just unplugged into the V3’s WAN port.

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5
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5If you have an existing router, we recommend that you
replace the existing router with the V3, which has a built-in
router. If, however, you need to connect the V3 behind
another router, plug one end of the Ethernet cable into the
WAN port of the V3 and plug the other end into a LAN port
of the router.
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6If you have a wireless access point or are using a wireless
router as an access point,unplug if from your computer or
modem and plug it into one of the V3’s LAN ports.
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7Connect the V3 to your computer. We recommend that you
use the Ethernet port if possible, because Ethernet provides a
more reliable connection.
Ethernet - Plug one end of the included Ethernet cable into
one of the V3’s LAN ports (1, 2, 3, or 4) and plug the other
end into the computer’s Ethernet port.
USB - Plug one end of the USB cable into the V3’s USB port
and the other end into the computer’s USB port.
Powering Up
To ensure that all the devices you just connected to the V3 install
correctly, you need to power up each device one at a time.
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1Plug in the modem’s Power Supply, and turn on the
modem’s on/off switch if it has one.
Plug the modem’s power cube into a power outlet.
Wait for one-two minutes so that you are sure the modem has
completed its power up process before proceeding to Step 2.
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2Plug in the V3’s Power Supply.
Plug the included power cube into a power outlet and then
into the V3’s power (PWR) jack.
Wait for one-two minutes so that you are sure the V3 has
completed its power up process before proceeding to Step 3.
Note: Use only the power cube shipped with the V3 or you
may cause damage to your hardware.

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3
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3Turn the computer on.
If you are using USB, a Found New Hardware box should
display, showing the progress of the installation. Follow the
prompts.
—Windows XP users: You may see Hardware Installation
disclaimer boxes regarding Windows logo testing. You can
safely disregard these messages and click Continue Anyway.
—Windows 2000 users: You may see a Digital Signature
Not Found dialog box. You can safely disregard this message
and click Yes.
—Windows 98/Me users: Restart your computer if you are
prompted to do so.
Step 3: Configuring Internet
Explorer
The software that you use to make an Internet connection must be
set for a network connection, not a dial-up connection. If you
are already using a cable or DSL modem, you shouldn’t need to do
anything. If you are just setting up your cable or DSL Internet
connection for the first time, see the Configuring Internet
Explorer instructions in the User’s Guide on your CD for
instructions.

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Step 4: Configuring Your V3
•If you have a Cable Modem, see Configuring the V3 for a
Cable Modem
•If you have a DSL Modem, see Configuring the V3 for a DSL
Modem.
Configuring the V3 for a Cable Modem
The V3 is set up by default to work with a cable modem, so
additional configuration is normally not required.
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1Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
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2If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting Up VoIP Service on page 10.
Configuring the V3 for a DSL Modem
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1Open the Zoom Configuration Manager.
You should have a Zoom icon on your desktop. You must
double-click this icon to open up the Zoom
Configuration Manager. (If you do not have an icon,
open your Web browser, type http://10.2.2.2 and press
Enter.)
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2Log into the Zoom Configuration Manager.
Type admin for the username and zoomvoip for the
password in lowercase letters. (You will need to use this
username and password each time you want to log into the
Zoom Configuration Manager.)
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3The Basic Setup page displays.
At Internet Connection Type, pull down the list of selections
and choose the type of DSL your provider uses. If you don’t
know what type you have, read below.

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The three most common types of DSL service are PPPoE,
PPPoA, and 1483. There is also Static IP, but it is very unlikely
that you are using it without knowing. You would have had to
ask your service provider for it, and there is typically an
additional monthly fee.
It is very important that this selection is correct, so if you
don’t know what type of service you have, we recommend that
you call your service provider and ask them. If you can’t call
them, the tables beginning on page 19 should help you figure it
out.
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4Click Save Changes. The screen may change slightly,
depending on the type of DSL you select.

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5Configuring the V3 for DSL PPPoE, PPPoA, 1483, or
Static IP.
If you selected DSL PPPoE:
Your service provider should have given you a username
(usually your email address or the characters preceding the @
sign in your email address) and a password (NOT the
username and password that you used to get into the Zoom
Configuration Manager.) If you cannot remember or cannot
find your username and password, call your service provider
and tell them you have misplaced your username and
password. Then enter them as well.
If you selected DSL PPPoA or DSL 1483:
To make the V3 work with DSL PPPoA or 1483, you will have
to configure your DSL modem. For PPPoA, you need to “pass
through” your DSL modem’s IP Address to the V3. For DSL
1483, you need to “turn off NAT.” NAT is a kind of firewall.
You will have to do this through your DSL modem
configuration software. Unfortunately there are many different
DSL modem manufacturers and each one handles this a little
bit differently, so we can’t give specific instructions for your
modem. You should find these settings in your DSL modem
user’s manual or configuration software under “Advanced
Features” or “Advanced Configuration.”
—If you have DSL PPPoA, the setting that you are looking
for is commonly called PPP Half Bridge, ZIPB, DHCP
Spoofing, or just IP Passthrough. When you find it, check
or select it.
—If you have DSL 1483, look for Setting NAT, NAT
Configuration, or something similar. When you find it, turn
off NAT.
If you selected DSL with Static IP:
Enter the static IP address,subnet mask, default gateway,
and DNS Server IP address assigned to you by your service
provider, and then click Add.

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6Click Save Changes, then Write Settings to Flash and
Reboot, and then Confirm.
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7Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
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8If you connect successfully, your installation is complete
and you’re ready to browse the Web! Continue with Step 5:
Setting Up VoIP Service on page 10. If you do not connect
successfully, refer to the Troubleshooting Tips on page 14.
Step 5: Setting Up VoIP Service
Global Village VoIP service is included with your V3. With Global
Village, you can make free VoIP calls to other Global Village users
(and to many other VoIP users) anywhere in the world. You can
also use Global Village to make low-cost calls to virtually any
phone in the world. With Global Village, there’s no sign up fee and
no required monthly fee. You only pay for the calls you make.
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1Test your connection and get your VoIP phone number.
Dial # and wait for the dial tone, and then dial 1 2 3. (If you
previously set up the V3 for VoIP Only Mode, DO NOT dial
the #symbol.)
An automated attendant will provide you with a seven-
digit Global Village VoIP telephone number. Make sure to
write it down. This is your personal VoIP phone number, the
number other VoIP users will use to call you.
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2Set up your personal Global Village account.
Click the Voice over IP icon at the top of any page of the
Zoom Configuration Manager, and then click the Global
Village Features button at the bottom of the page.
(To get to the Zoom Configuration Manager, double-click
the Zoom icon on your desktop (or type 10.2.2.2 in your Web
browser). Then log in by entering the username admin and the
password zoomvoip.)

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The first time you enter the Global Village Web site, you will be
asked to enter your name, country, email address, and a password.
To let you try out the service, we’ve included 10 minutes of free
calling to any phone, anywhere in the USA, UK, and more than a
dozen other countries.
From the Web site, you can also review and change your Global
Village account, view logs of incoming and outgoing calls, access
your phone directory, and take advantage of a number of other
features including call conferencing, call forwarding, call blocking,
and voice mail.
Using the Global Village Service
Important:
If the V3 is set for VoIP Only Mode, DO NOT DIAL THE #
SYMBOL in any of the following dialing instructions.
Your VoIP phone number is your Global Village User ID. If you
forgot your number or need to get it in the future, your User ID is
displayed on the V3’s’s Voice over IP page.
You can use Global Village by using the phone (or phones if you
plugged in a cordless phone base station with multiple handsets)
that you plugged into the V3’s PHONE jack. Remember, when
you make a VoIP phone call your regular phone line will remain
open to receive calls, giving you many of the benefits of having a
second phone line.

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Making a VoIP call to another Global Village user or other
VoIP user
Pick up the telephone that you plugged into the V3. Dial #and
wait for the VoIP dial tone (which is different from a regular dial
tone), and then dial the VoIP phone number you want to call. (if
you set the V3 for VoIP Only Mode, just pick up the phone and
dial the VoIP phone number—you don’t need to dial #).
Note that this number is not the same as a phone number reached
through the traditional public phone network. You can access a
VoIP phone number directory for Global Village users and some
other VoIP users at www.globalvillage.com
To receive incoming VoIP calls
Other Global Village users and many other VoIP users can call into
your Global Village VoIP telephone number. You will hear a
distinctive ring (not like your regular phone ring) to alert you that
you are receiving a VoIP call. Check at www.globalvillage.com
for a list of other VoIP services that allow their users to make
VoIP calls to Global Village users.
To call people who don’t have VoIP
You can use VoIP to call any phone that can be called through the
traditional phone network by subscribing to the Global Village
service. See the Global Village Web site for dialing plans and rates.
To make a conventional phone call (Will not work in VoIP
Only Mode)
Pick up the telephone and dial as you normally would. As long as
you don’t dial #to indicate that you are dialing a VoIP call, your
calls will be routed and billed through your regular telephone
service.
Note:
In the event of a power failure, the V3 routes all calls as
conventional calls.
Tips for Making VoIP Calls
Distinctive Ring and Dial Tone - The V3’s ring and dial tone
sound different from your normal phone. This means that you can

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easily tell by the ring that you are receiving a VoIP call. Perhaps
more important, when you make a VoIP call, you will hear a
different dial tone than you hear on the public phone network, so
that you can be sure you are making a VoIP call.
Speed dialing - If the phone that you plugged into the V3 has a
speed dialing feature, you can use it for your VoIP calls and your
regular calls. Just be sure to start the VoIP calls with the #symbol
(except in VoIP Only Mode where you don’t use the #).
Redial - You may redial a VoIP number just as you would redial
any other number, using the redial feature on your phone.
Hook Flash - If you receive a second call while you are on a VoIP
call, you will hear a call waiting tone. Momentarily press the hook
button on your phone to talk to the second caller, and press it
again to go back to your first conversation. After you have
completed a VoIP call, you can press the hook button to get a
fresh VoIP dial tone and make another VoIP call without dialing #
(Note that redial or speed dialing will not work in this case,
however. You must hang up for at least one second if you need to
make a conventional phone call.
Setting the V3 for VoIP Only Mode
For models outside of the US, the V3 can be set to operate in
VoIP Only Mode. Use VoIP Only Mode if:
•You have a cable modem and you are not near a phone jack
that you can plug the V3 into.
•You are using a DSL modem and your DSL line also provides
your ISDN service.
•You are using “unbundled” DSL—that is, a line without any
telephone service attached to it.
•You intend to use the phone connected to the V3 solely for
VoIP calls. That way, you do not have to hit #before every
call.
To put the V3 in VoIP Only Mode, follow these steps:
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1From the Zoom Configuration Manager, click the Voice
Over IP icon at the top of the page.

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2
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2Check the VoIP Only Mode box.
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3Click Save Changes, Write Settings to Flash and Reboot,
and Confirm.
Note:
After you set the V3 for VoIP Only Mode, you do not need to
dial # before dialing a number.
Connection Troubleshooting Tips
If you are having trouble connecting to the Internet, we
recommend you first determine whether your V3 is using a WAN
IP address. Then, depending on the answer, determine which of
the tips below best fits your situation.
To determine whether your unit is using a WAN IP address, open
the System Status page (click the System Status icon on top of
any page in the Zoom Configuration Manager) and click the
WAN Status button. If you have a WAN IP address, it will appear
on this page. (If you forgot how to log in to the Zoom
Configuration Manager, see page 7.)
•If you have a WAN IP address, skip to page 15.
•If you don’t have a WAN IP address AND you are
—a Cable Modem User or
—a DSL PPPoA or 1483 Modem User
perform a Release/Renew operation as described below.
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1Go to the V3’s Advanced Setup page and click WAN
DHCP Status.
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2Select Release and click Save Changes.
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3Select Renew and click Save Changes.
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4Go to your Web browser (i.e., Internet Explorer or
Netscape Navigator) and try to connect to a familiar Web
address. If you are unsuccessful, check to see if you have a

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WAN IP address (see page 14). If you do not, you should
contact Zoom Technical Support.
•If you have a WAN IP address BUT can’t connect to the
Internet, do the following:
Check your Ethernet or USB cable connections.
Make sure that the appropriate V3 front panel light is lit (LAN
1, 2, 3, or 4 or USB). This will confirm that the connection is
good.
Make sure your WAN connection is okay.
Check that the V3 front panel WAN light is lit. This will
confirm that the connection to your cable or DSL modem is
good.
Check that your PC’s TCP/IP properties are correct, as
described below:
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1First open the Windows TCP/IP Properties dialog box.
How you do this depends on your version of Windows:
For Windows 2000: From the desktop click the Start
button, point to Settings and then Network and Dial-up
Connections. Then right-click (NOT left-click) Local
Area Connection,select Properties, highlight your NIC
card’s TCP/IP entry (it should start with TCP/IP and
have the characters 10/100, NIC, or Ether in it – and not
have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties
dialog box.
For Windows XP: From the desktop click the Start
button, point to Control Panel and then Network
Connections. Then right-click (NOT left-click) Local
Area Connection,select Properties, highlight your NIC
card’s TCP/IP entry (it should start with TCP/IP and
have the characters 10/100, NIC, or Ether in it – and not
have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties
dialog box.
For Windows 98 and Me: From the desktop click the
Start button, then point to Settings and then Control

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Panel. Double-click the Network icon to display the
Network configuration screen. Double-click the NIC
card’s TCP/IP entry (it should start with TCP/IP and
have the characters 10/100, NIC, or Ether in it – and not
have the words AOL, Dial-up, or Adapter) to display the
TCP/IP Properties dialog box.
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2Check that your DHCP settings are okay.
For Windows 2000 and XP:
Make sure that “Obtain an IP address automatically” is
selected on the General tab and that “Obtain a DNS
server address automatically” is selected on the DNS
Configuration tab. All fields should be blank.
For Windows 98 and Me:
Make sure that “Obtain an IP address automatically” is
selected at the IP Address tab and that “Enable DNS” is
selected on the DNS Configuration tab. All fields should
be blank.
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3Make sure that your service provider’s broadband
connection is functioning properly. Follow these
steps:
a
aa
aUnplug the Ethernet cable that you plugged into the
V3’s WAN jack (the one that you unplugged from
your PC).
b
bb
bPlug it back into the PC and see if you are able to
connect to the Internet.
c
cc
cIf you are not able to connect, contact your service
provider.
If You Need Help
Zoom has many Technical Support services available to its
customers. Please click the Customer Support button on the CD.
If you no longer have the CD, please go to www.zoom.com and
select Technical Support.

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The CD also has more detailed information about installing,
configuring, and using your V3.
From time to time, Zoom may release improved firmware. This is
also available at www.zoom.com, along with upgrade instructions.
We recommend that you check this site periodically for updates.

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Front Panel Description
Light Description
PWR Lights when the V3 is plugged into a power source.
LINK Lights when the V3 is connected to its broadband WAN
connection device.
DATA Blinks when data is being transferred.
USB Lights when the USB port of the V3 is plugged into a
powered-up computer’s USB port.
LAN 1-4 Lights when a LAN port of the V3 is plugged into the
Ethernet port of a powered-up device.
VoIP Lights when a Voice over IP call is taking place.

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DSL Internet Connection Types
You can use the information in these tables if you need help
making your DSL selection on page 7. There are two tables, one
for USA, and one for other countries.
Many DSL providers use different settings depending on the region
in which they are operating, which is why there may be more than
one setting for your service provider. The setting for your service
provider labeled (1) is the most commonly used setting and should
be tried first. The next most common is labeled (2), and so on. You
may have to try more than one setting, which is why it is better to
get the correct setting from your service provider if possible.
If your service provider is not shown, and the settings for Service
Provider Not Shown don’t work, try the settings for the company
that provides local phone service in your area.
USA Service Providers DSL Connection Type
AllTel (1) PPPoE
AllTel (2) 1483
August.net (1) 1483
August.net (2) 1483
BellSouth PPPoE
CenturyTel (1) PPPoE
CenturyTel (2) 1483
Covad PPPoE
Earthlink (1) PPPoE
Earthlink (2) PPPoE
GWI 1483
Qwest (1) PPPoA
Qwest (2) PPPoA
SBC (1) PPPoE
SBC (2) 1483
SBC (3) 1483
Sprint (1) PPPoA
Sprint (2) PPPoE
Verizon (1) PPPoE
Verizon (2) 1483
Service Provider Not
Shown PPPoE

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Outside USA DSL Connection Type
Australia-Telstra PPPoA
Argentina PPPoA
Belgium-ADSL Office 1483
Belgium-Turboline PPPoA
Bolivia 1483
Colombia - EMCALI PPPoA
Denmark-Cybercity,
Tiscali
PPPoA
France (1) PPPoE
France (2) PPPoA
France (3) PPPoA
Germany PPPoE
Hungary-Sci-Network PPPoE
Iceland-Islandssimi PPPoA
Iceland-Siminn PPPoA
Israel PPPoA
Italy PPPoA
Jamaica (1) PPPoA
Jamaica (2) 1483
Kazakhstan PPPoA
Netherlands-BBNED PPPoA
Netherlands-MX Stream PPPoA
Portugal PPPoE
Saudi Arabia (1) PPPoE
Saudi Arabia (2) PPPoE
Saudi Arabia (3) 1483
Saudi Arabia (4) 1483
Saudi Arabia (5) 1483
Saudi Arabia (6) 1483
Spain-Albura, Tiscali PPPoA
Spain-Colt Telecom, Ola
Internet
PPPoA
Spain-EresMas,
Retevision
PPPoA
Spain-Telefonica (1) PPPoE
Spain-Telefonica (2),
Terra
1483
Spain-Wanadoo (1) PPPoA
Spain-Wanadoo (2) PPPoE
Spain-Wanadoo (3) 1483
Sweden-Telenordia PPPoE