V-Go VGoSolution User manual

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!1$
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User!Guide!
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Includes!
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VGo!Robot!
VGo!App!for!Windows!
VGo!App!for!Mac!(OSX)!

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!2$
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Introduction!......................................................................................................................!4$
About!this!VGo!System!......................................................................................................!4$
Important!Safety!and!Operational!Information!.................................................................!6$
Attention$and$Electric$Shock$Symbols$..............................................................................$6$
Safety$Information$............................................................................................................$6$
Network!Requirements!for!the!VGo!..................................................................................!8$
Network!and!Computer!Requirements!for!VGo!App!Users!................................................!9$
•
$Broadband!internet!access!with!1Mb!minimum!upload!speed!....................................!9$
•
$Computer!Operating!system,!Processor!and!RAM!.......................................................!9$
PC!running!Microsoft!Windows!8,!7,!Vista,!or!XP!...............................................................!9$
–$Core2Duo,!2.0!Ghz!equivalent!or!greater!processor,!2!GB!RAM!...................................!9$
OR!.....................................................................................................................................!9$
Apple!MAC!running!OS!X!10.6.x!or!higher!(includes!Mountain!Lion)!..................................!9$
–$Intel!iSeries!(i3,!i5,!i7)!processor,!2!GB!RAM!................................................................!9$
OR!.....................................................................................................................................!9$
iPad!Version!2!or!later!(must!have!a!front!facing!camera)!or!iPad!Mini!..............................!9$
OR!.....................................................................................................................................!9$
iPhone!5!or!later!...............................................................................................................!9$
Z!!!VGo!App!for!iPad!and!iPhone!are!not!covered!in!detail!in!this!document!although!most!
of!the!features!are!the!same.!!Instructions!can!be!found!by!touching!the!help!icon!?!in!the!VGo!
App!for!iPad!............................................................................................................................!9$
•
$Mouse!with!scroll!wheel!is!highly!recommended!–!this!is!the!easiest!way!to!drive!......!9$
•
$Camera,!microphone!and!speakers!(integrated!or!separately!attached)!......................!9$
–$A!headset!can!often!improve!audio!quality!dramatically!as!well!as!reducing!disruption!
to!nearby!coZworkers!..............................................................................................................!9$
•
$*!If!inside!the!firewall,!the!following!outbound!firewall!ports!must!be!open:!..............!9$
–$Port!5222!(XMPP,!TCP)!................................................................................................!9$
–$Port!3478!(STUN,!UDP)!................................................................................................!9$
–$Port!80!(HTTP!NonZProxy,!TCP)!....................................................................................!9$
Setting!up!the!VGo!...........................................................................................................!10$
Step$1$–$Setting$up$the$hardware$...................................................................................$10$
Using$the$Blue$Button$Touchpad$....................................................................................$11$

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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!3$
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Step$2a$<$Setting$up$for$WiFi$Connectivity$......................................................................$12$
Step$2b$<$Setting$up$for$4G$LTE$Connectivity$..................................................................$14$
Step$3$<$Creating$a$VGo$Community$account$and$Downloading$the$VGo$App$...............$17$
Step$4$–$Authenticating$your$VGo$..................................................................................$19$
Adding$Users$...................................................................................................................$20$
Roaming$Settings$............................................................................................................$21$
Launching!the!VGo!App!....................................................................................................!22$
Using!your!VGo!App!.........................................................................................................!24$
Connecting$to$a$VGo$.......................................................................................................$24$
Diagram$of$VGo$Functions$and$Controls$.........................................................................$25$
Muting$the$Audio$or$Audio$and$Video$............................................................................$27$
Looking$Around$(without$moving)$..................................................................................$28$
Moving$around$Remotely$<$Driving$the$VGo$...................................................................$29$
Turbo$Mode$....................................................................................................................$29$
Taking$a$Snapshot$...........................................................................................................$30$
Using$Auxiliary$Camera$Lights$.........................................................................................$30$
The$Controls$Button$........................................................................................................$31$
Using$the$Front$Mics$Only$...............................................................................................$31$
About$“Stair”$Detection$..................................................................................................$32$
Disabling$Stair$Detection$.................................................................................................$32$
Toggling$the$Local$Video$Window$(PIP)$ON$and$OFF$......................................................$32$
Toggling$between$VGo’s$main$camera$and$auxiliary$cameras$........................................$32$
Docking$the$VGo$to$Re<charge$the$Battery$.....................................................................$33$
VGo$Auto$Re<dock$feature$..............................................................................................$33$
Charging$the$battery$without$the$dock$...........................................................................$33$
Communicating$with$another$VGo$App$User$(PC$or$Mac)$..............................................$34$
Answering$a$video$call$on$your$computer$from$another$VGo$App$user$or$a$VGo$..........$34$
Making$your$VGo$talk$.....................................................................................................$34$
Changing!settings!in!your!VGo!App!...................................................................................!35$
General$Settings$..............................................................................................................$35$
Driving$Settings$...............................................................................................................$36$
Audio$Settings$.................................................................................................................$37$
Video$Settings$.................................................................................................................$38$
Notifications$Settings$......................................................................................................$38$

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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!4$
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Port$Tester$tab$................................................................................................................$39$
About$tab$........................................................................................................................$39$
Operating!the!VGo!locally!................................................................................................!40$
What$the$different$lights$on$the$VGo$mean$...................................................................$40$
The$VGo$LCD$Display$and$Menus$....................................................................................$41$
Muting$your$audio$and$video$on$your$VGo$.....................................................................$42$
Admitting$Visitors$Manually$...........................................................................................$42$
Using$your$VGo$to$connect$to$a$remote$user$.................................................................$43$
Contacts$..........................................................................................................................$43$
History$.............................................................................................................................$44$
Other$Apps$......................................................................................................................$44$
VGo$Settings$....................................................................................................................$45$
User$Settings$...................................................................................................................$45$
Advanced$Settings$..........................................................................................................$46$
System$Information$........................................................................................................$48$
Version$Information$........................................................................................................$48$
Network$Settings$............................................................................................................$49$
Using$the$VGo’s$Handheld$Remote$Control$....................................................................$51$
ReZcharging!the!battery!....................................................................................................!53$
Charge!Dock!placement!....................................................................................................!54$
Appendix!1!–!Configuring!EAP!Authentication!(802.1X)!for!WiFi!connectivity!...................!55$
!
Introduction$
!
Introducing!VGo!and!the!power!of!“robotic!telepresence”.!!!VGo$gives$you$the$ability$to$not$
only$be$in$a$remote$location$but$also$to$move!around$in$that$remote$location.$$Go$to$school,$
check$on$the$patient,$visit$with$co<workers,$inspect$the$lab,$diagnose$the$manufacturing$line,$
manage$your$staff$–$from$anywhere.$$With$just$a$broadband$internet$connection$you$can$move$
around$and$interact$through$VGo$as$if$you$were$there.$$!
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VGo$allows$you$to$navigate$around$a$place$of$business$and$engage$in$2<way$video$conversations$
with$exceptional$audio$and$video$quality.$$It’s$completely$interactive$and$easily$used$by$anyone$
who$has$been$given$permission.$$$VGo$is$a$revolutionary$communications$experience.$$$
$About$this$VGo$System$$

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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!5$
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This$VGo$is$a$truly$remarkable$device$–$it$will$change$the$way$your$organization$works,$its$
interaction$with$others$and$generate$more$time.$$There$are$a$few$things$to$remember:$
1)!It$is$designed$for$indoor$use$
2)!Although$it$has$sensors$to$prevent$accidents,$if$you$override$these$sensors$and$drive$it$
down$a$set$of$stairs$it$will$most$likely$result$in$serious$damage.$
3)!The$standard$battery$will$last$up$to$6$before$it$needs$to$recharge.$$The$extended$life$
battery$will$last$at$least$12$hours.$
4)!Although$the$VGo$will$tell$you$when$your$WiFi$or$4G$LTE$signal$is$getting$low,$be$careful$
not$to$drive$out$of$range,$you$may$lose$your$connection.$
5)!The$VGo$App$is$available$for$Windows$and$Apple$Macs,$iPad$and$iPhone$.$
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VGo$is$a$real<time$communications$device.$$This$means$that,$unlike$a$movie$that$may$be$
streamed$to$your$laptop$or$mobile$phone,$the$data$transmitted$(audio,$video$and$driving)$must$
go$between$the$VGo$and$the$remote$user$reliably$and$immediately.$$The$VGo’s$performance$is$
dependent$on$the$quality$of$the$network$connection$from$the$VGo$to$the$remote$user.$$Careful$
attention$must$be$paid$in$particular$to$the$WiFi$environment$to$which$the$VGo$connects$to$
transmit$and$receive$audio,$video$and$driving$commands.$$Not$all$WiFi$environments$are$setup$
for$real<time$communications$and$so$the$network$configuration$must$be$reviewed$and$modified$
as$appropriate.$$See$the$section$on$VGo!Technical!Requirements$for$more$details.$
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NOTE:!This!equipment!has!been!tested!and!found!to!comply!with!the!limits!for!a!Class!A!digital!device,!
pursuant!to!Part!15!of!the!FCC!Rules.!These!limits!are!designed!to!provide!reasonable!protection!against!
harmful!interference!when!the!equipment!is!operated!in!a!commercial!environment.!This!equipment!
generates,!uses!and!can!radiate!radio!frequency!energy!and,!if!not!installed!and!used!in!accordance!
with!the!instructions,!may!cause!harmful!interference!to!radio!communications.!Operation!of!this!
equipment!in!a!residential!area!is!likely!to!cause!harmful!interference!in!which!case!the!user!will!be!
required!to!correct!the!interference!at!his!own!expense.!
!
NOTE:!Changes!or!modifications!not!expressly!approved!by!VGo!Communications,!Inc.!for!compliance!
could!void!the!user’s!authority!to!operate!the!equipment.$!

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!6$
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Important!Safety!and!Operational!Information!
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Attention!and!Electric!Shock!Symbols!
The$following$symbols$may$appear$on$VGo$products$and$in$this$manual.$
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$$$This$symbol$indicates$attention$should$be$paid$to$this$important$user$information.$
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$$$$$$This$symbol$indicates$a$risk$of$electric$shock.$$$
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Safety!Information!
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Please$pay$attention$to$the$following$safety$warnings:$
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$$$$VGo$is$for$indoor,$dry$location$use$only.$$$
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$$$$Do$not$disassemble.$$Refer$servicing$only$to$qualified$and$authorized$personnel.$
There$are$no$serviceable$parts$inside$the$VGo,$other$than$the$battery$and$fuse.$$$
$$$$Use$standard$North$American$120$Volt$outlet$only.$$$
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$$$$Do$not$operate$the$device$in$the$presence$of$flammable$gases$or$fumes.$Operation$of$any$
electrical$instrument$in$such$an$environment$constitutes$a$definite$safety$hazard.$
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$$$$Do$not$use$a$damaged$power$cord,$plug,$or$a$loose$power$outlet.$$To$prevent$damage$
or$a$person$tripping,$do$not$leave$the$power$cord$exposed$on$the$floor.$$If$the$power$cord$is$damaged,$call$
your$support$center$to$get$it$replaced.$$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!7$
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$$Remove$any$foreign$substances$accumulated$on$the$cliff$sensor$windows$or$the$VGo$may$be$in$
danger$of$falling$down$the$stairs.$$This$may$cause$personal$injury$and/or$critical$damage$to$the$product.$$
To$prevent$risk,$clean$the$sensor$window.$
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$$Always$keep$the$power$cord$of$the$charger$plugged$into$the$outlet.$$Although$the$VGo$has$a$self<
charging$function,$if$the$power$cord$of$the$charging$dock$is$unplugged,$it$cannot$charge$itself$
automatically.$
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$$Install$the$charging$dock$in$a$location$that$can$be$easily$accessed$by$the$VGo.$$Allow$at$least$1$
foot$of$space$on$either$side$of$the$charging$dock.$$Be$sure$there$is$at$least$4$ft$of$clear$space$above$the$
charging$dock.$$Be$sure$there$are$no$highly$reflective$materials$nearby$such$as$floor$mirrors$or$polished$
metal$cabinets$that$could$cause$the$docking$sensors$to$incorrectly$guide$the$VGo.$
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$$$$Do$not$place$any$metal$objects$on$top$of$the$charge$dock$as$this$will$result$in$critical$
damage$to$the$charger.$
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$$When$cleaning$the$product,$do$not$spray$water$directly$onto$the$exterior$or$wipe$it$with$a$
volatile$material$such$as$benzene,$thinner$or$alcohol$as$this$may$result$in$critical$damage$to$the$product.$
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$$$$$Before$cleaning$the$charger,$make$sure$to$disconnect$the$power$cord.$
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$$$$$Replace$faulty$battery$only$with$VGo$certified$parts.$$Do$not$use$3rd$party$batteries.$
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$$VGo$is$designed$to$operate$in$temperature$between$5$ºC$to$40$ºC.$$Operation$outside$of$this$
range$may$result$in$damage$to$the$product.$
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$$Store$at$a$temperatures$between$<10$º$to$+50$ºC.$$Remove$batteries$during$storage.$
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$$$$VGo$complies$with$FCC$Part$15$Class$A,$and$is$intended$for$use$in$business,$industrial$and$
commercial$settings.$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!8$
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Network!Requirements!for!the!VGo!
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A$remote$user$connects$to$a$VGo$through$a$network.$$The$users$and$VGo’s$“presence”$and$
connectivity$are$managed$by$VGoNet,$an$intelligent$cloud<based$service$that$is$invisible$to$users.$$$
$
VGo$requires$the$following$network$elements$for$successful$operation:$
•!Broadband$internet$access$with$minimum$768Kbps$upload$speed$
•!If$inside$the$firewall,$the$following$outbound$firewall$ports$must$be$open:$
o!Port$5222$(XMPP,$TCP)$
o!Port$3478$(STUN,$UDP)$
o!Port$80$(HTTP$Non<Proxy,$TCP)$
o!Port$433$(HTTPS,$TCP)$
•!802.11$b/g$(at$2.4$Ghz)$or$802.11$a$(at$5.0$Ghz)$WiFi$network$coverage$over$the$area$
where$the$VGo$will$be$used$
o!WiFi$Security$can$be$Open,$WEP,$WPA,$WPA2$
!!802.1x$authentication$using$the$EAP<TLS$method$is$supported$
o!Other$devices,$that$connect$to$the$same$network$that$VGo$is$using,$which$are$
802.11b$only,$should$be$restricted$to$the$max$data$rate$only$(11Mb)$
!!This$prevents$low$data$rate$devices$from$bringing$down$the$overall$data$
rate$of$the$network$
•!If$the$VGo$will$be$setup$for$WiFi$Roaming$(where$it$can$automatically$move$from$one$
access$point$to$another$as$it$travels$around$a$building)$
o!Access$Point$features!Dynamic!Transmit!Power!Control$and$Dynamic!Channel!
Assignment$should$be$turned$OFF$
!!These$settings$are$not$intended$for$use$with$a$real<time$roaming$device$
such$as$a$VGo$or$wireless$phone.$$These$settings$could$cause$
unexpected,$random$low$WiFi$signals$and$channel$re<negotiations$which$
will$severely$impact$performance.$
o!Utilization$(traffic)$rates$must$be$within$network$design$guidelines$for$both$
wireless$and$wired$connectivity$
!!An$overloaded$network$will$generate$packet$loss$and$impact$
performance$
o!Access$Points$must$not$have$any$settings$that$could$exclude$VGo$from$
connecting$to$the$AP$
!!For$example,$one$AP$may$permit$any$device$to$connect$but$if$the$next$
only$permits$specific$MAC$addresses$and$the$VGo$is$not$one$of$them,$
then$the$VGo$cannot$Roam.$
o!All$WiFi$APs$and$Controllers$must$be$served$by$the$same$DHCP$server$$
!!VGo$must$have$a$constant$IP$address$
o!All$WiFI$APs$should$be$configured$with$the$same$security$settings$(SSID,$
Authentication,$Password,$etc)$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!9$
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Network!and!Computer!Requirements!for!VGo!App!Users!
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The$person$who$will$be$operating$the$VGo$remotely$must$have$a$Computer$with$the$following$
minimum$configuration:$
!
!Broadband$internet$access$with$1Mb$minimum$upload$speed$$
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!Computer$Operating$system,$Processor$and$RAM$
PC$running$Microsoft$Windows$8,$7,$Vista,$or$XP$
–!Core2Duo,$2.0$Ghz$equivalent$or$greater$processor,$2$GB$RAM$
$$$OR!
Apple$MAC$running$OS$X$10.6.x$or$higher$(includes$Mountain$Lion)$
–!Intel$iSeries$(i3,$i5,$i7)$processor,$2$GB$RAM$
!!!OR!
iPad$Version$2$or$later$(must$have$a$front$facing$camera)$or$iPad$Mini$
!!!OR!
iPhone$5$or$later$
<$$$VGo$App$for$iPad$and$iPhone$are$not$covered$in$detail$in$this$document$although$
most$of$the$features$are$the$same.$$Instructions$can$be$found$by$touching$the$help$
icon$?$in$the$VGo$App$for$iPad$
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!Mouse$with$scroll$wheel$is$highly$recommended$–$this$is$the$easiest$way$to$drive$
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!Camera,$microphone$and$speakers$(integrated$or$separately$attached)$
–!A$headset$can$often$improve$audio$quality$dramatically$as$well$as$reducing$
disruption$to$nearby$co<workers$
–!Computer$cameras$with$a$“face$finding”$feature$in$its$software$is$
recommended.$$This$helps$fill$the$VGo’s$screen$with$the$user’s$face$and$less$of$
the$surrounding$background.$$
$
!*$If$inside$the$firewall,$the$following$outbound$firewall$ports$must$be$open:$
–!Port$5222$(XMPP,$TCP)$
–!Port$3478$(STUN,$UDP)$
–!Port$80$(HTTP$Non<Proxy,$TCP)$
–!Port$433$(HTTPS,$TCP)$
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*$A$port$tester$is$included$in$the$VGo$App$which$can$be$run$at$any$time$to$check$the$status$of$
the$ports.$$$
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Firewalls$can$be$configured$to$allow$information$through$specific$ports$that$are$to/from$a$
specific$MAC$address$(VGo).$$Ports$can$be$configured$to$be$open$only$for$traffic$that$is$to/from$
the$VGoNet$server,$and$closed$for$everything$else$by$configuring$the$specific$IP$addresses$of$
VGoNet$servers.$$Contact$VGo$Support$for$details.$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!10$
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Setting!up!the!VGo!! !
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Setting$up$a$VGo$for$the$first$time$will$take$about$15$minutes.$$If$you$are$not$already$a$registered$
user$on$vgocom.com,$it$will$take$an$additional$5$minutes$to$setup$your$account$and$download$
your$VGo$App$software$onto$your$computer.$
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There$are$4$steps$in$the$setup$process:$
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1.!Setting$up$the$hardware$(5$minutes)$
2.!Setting$up$the$wireless$connection$(5$minutes)$
3.!Creating$a$VGo$account$and$downloading$the$VGo$App$$(5$minutes$if$not$a$current$user)$
4.!Authenticating$the$VGo$with$the$VGoNet$network$(5$minutes)$
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$$Before$you$begin$–$you’ll$need$to$know$the$name$of$the$WiFi$network$that$VGo$will$use$
and$any$associated$keys/passphrases/password(s)$required$for$connection$to$that$WiFi$network.$$$
Depending$on$the$WiFi$type,$there$may$be$additional$information$you$need$–$see$below$in$Step$
2$–$Setting$Up$the$Wireless$Connection$for$more$details.$$$(If$you$do$not$have$this$information,$
check$with$the$person$responsible$for$the$WiFi$networks$in$your$facility).$$$VGo$cannot$be$setup$
and$used$if$it$is$not$connected$to$a$WiFi$network$which$in$turn$has$access$to$the$internet.$
Step!1!–!Setting!up!the!hardware!
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Connecting$upper$and$lower$sections$
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•!Open$the$box$and$remove$the$VGo$upper$section$(the$section$with$the$LCD$screen)$and$
set$it$aside.$
•!Remove$the$VGo$lower$section$(the$section$with$the$wheels)$and$place$it$on$the$floor.$
•!Hold$the$upper$section$vertically$with$the$LCD$screen$at$the$top.$$$
•!Align$the$upper$section$stalks$with$the$corresponding$sockets$in$the$lower$unit$–$the$
front$of$the$LCD$display$on$the$upper$section$should$be$on$the$same$side$as$the$speaker$
grill$on$the$lower$section.$$$$$
•!Open$the$latches$and$hold$them$all$the$way$up.$
•!Gently$but$firmly$seat$the$upper$section$stalks$in$the$lower$section$sockets$and$flip$the$
latches$down$so$they$are$flush$with$the$supporting$stalks$on$both$sides$of$the$VGo.$
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Inserting$the$battery$
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•!Remove$the$accessories$box$from$the$bottom$of$the$VGo$shipping$box$and$ensure$that$it$
contains$the$following$items:$
o!Charge$dock$
o!AC$adapter$and$power$cord$for$the$charge$dock$

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o!Battery$(for$the$VGo)$
o!Handheld$remote$control$(with$AAA$batteries)$
•!Remove$the$VGo’s$battery$compartment$cover$(on$the$top$of$the$lower$section).$
•!Separate$the$Velcro$battery$strap$to$make$room$for$the$battery.$$If$you$are$using$the$
larger$extended$life$battery,$remove$the$foam$spacer$block$that$is$taped$in$place$in$the$
battery$compartment.$
•!With$the$wires$on$the$top,$grip$the$battery$by$its$sides$(not$by$the$wires)$and$gently$
lower$the$battery$into$VGo’s$battery$compartment$beside$the$foam$spacer$block.$$$
•!Click$the$connector$plug$into$its$socket.$$$
o!If$it$won’t$click$in$place,$try$turning$the$plug$around$180$degrees$as$it$only$fits$
correctly$in$one$direction.$
•!Attach$and$tighten$the$Velcro$strap$to$hold$the$battery$firmly$in$place.$
$
$
Using!the!Blue!Button!Touchpad!
$
$
$!
$
During$the$setup$process,$you$will$make$selections$and$enter$information$using$the$intelligent$
blue$button$touchpad$below$the$VGo$LCD$display.$
Each$button$is$active$only$when$it$is$lit$(blue).$$Buttons$are$context$sensitive$and$so$functions$
or$availability$may$change$depending$on$what$is$being$displayed$on$the$screen.$$
Horizontal$soft$buttons
Each$of$these$three$buttons$performs$the$
function$as$described$by$the$label$immediately$
above$it.$$$For$example:$Help$will$often$appear$
above$the$right$hand$button,$indicating$that$
help$for$that$screen$can$be$accessed$by$a$
simple$touch.$
Arrow$buttons
In$a$four$way$cluster,$these$are$used$to$
navigate$menus$and$also$to$locally$control$the$
remote$person’s$volume$when$they$are$
visiting.$
OK$/Accept/Select$button
Touch$here$when$you$need$to$select$a$menu$
choice.

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Step!2a!Z!Setting!up!for!WiFi!Connectivity!
$
***!!If!you!want!to!setup!you!VGo!for!4G!LTE!connectivity,!go!to!Step!2b!****!
$
•!Press$the$Power$button$found$on$the$rear$of$the$VGo$just$behind$the$battery$
compartment$cover.$
$
$$$$$$$$The$battery$should$have$enough$power$for$the$VGo$to$turn$on$and$be$setup.$$If$the$
VGo$does$not$turn$on,$insert$the$bayonet$end$of$the$AC$power$cord$into$the$socket$located$just$
below$the$VGo’s$power$button$on$the$rear$of$the$VGo$and$the$other$end$into$a$power$outlet.$$
The$VGo$can$operate$normally$once$the$powercord$is$connected,$so$you$can$continue$with$the$
setup.$$Note$that$when$the$powercord$is$connected$directly,$the$drive$system$is$disabled.$
$
•!The$VGo$will$take$about$a$minute$to$boot$up$and$you’ll$then$see$a$Welcome$screen$on$
the$display.$$Select$Next$to$configure$your$network$connection.$
$
•!On$the$first$Network!Settings$screen,$be$sure$the$first$item$in$the$list,$WiFi!Network!
Settings!–!Enabled$is$highlighted$and$touch$the$center$OK$blue$button.$
$
•!On$the$next$screen,$select$WiFi!Networks$
$
•!After$the$VGo$scans$for$available$WiFi$networks,$it$will$display$a$list$of$networks$it$has$
detected.$$$
o!If$the$required$network$is$“hidden”$(Non<broadcasted$SSID$enabled),$it$will$not$
be$displayed$in$the$list.$$To$connect$to$a$network$that$is$not$listed,$select$Add!
Hidden$and$enter$the$SSID$as$supplied$by$your$network$administrator$and$
follow$the$instructions.$$You’ll$need$to$know$the$Authentication$type$(None,!
WEP,!WPA,!WPA2,!WPA!Enterprise!and!WPA2!Enterprise)$and$the$Encryption$
type$$(None,!WEP,!TKIP$or$AES/CCMP)!as$well$as$the$passkey.$
o!If$the$Authentication$type$is$WPA$Enterprise$or$WPA2$Enterprise$(these$use$EAP$
authentication$certificates$<$802.1X),$go$to$Appendix$I$of$this$document.$
$$
•!Use$the$blue$arrow$keys$to$highlight$your$WiFi$network$and$touch$the$OK$button.$
o!When$a$network$is$highlighted,$it$will$also$display$the$Authentication$type$and$
Encryption$type$detected$for$that$network.$$These$settings$will$be$configured$
automatically.$$You$can$change$these$settings$manually$later.$
$
•!Next$enter$your$WEP$key$or$Passkey$using$the$arrow$buttons$to$highlight$the$character$
and$the$center$OK$button$to$select.$$Select$Accept$when$you$are$done.$
o!If$you$don’t$see$a$screen$to$enter$your$key,$but$instead$see$a$screen$titled$Select!
EAP!Method,!then$you$are$on$an$Enterprise$network$that$requires$certificate(s)$
to$be$loaded$on$the$VGo.$$Go$to$Appendix$1$for$further$instructions.!
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•!Next$choose$the$IP!Addressing$connection$type.$$Most$wireless$networks$use$DHCP.$$If$
your$network$administrator$requires$a$Static!IP$address,$you’ll$need$the$following$
additional$information$–$enter$this$information$in$the$next$set$of$screens:$
o!IP$Address$
o!SubNetmask$
o!Default$Gateway$
o!DNS$Nameserver$
$
•!The$VGo$will$connect$to$the$network$–$this$may$take$a$minute$or$two.$$A$green$check$
mark$will$appear$on$the$screen.$$Wait$for$a$new$screen$that$says$“Please!login!to!
vgocom.com!.!.!.!!”.$$Leave$your$VGo$at$that$screen$and$proceed!to!Step!3$–$Creating$a$
VGo$account$and$downloading$the$VGo$App.!
o!Note:$If$you$get$an$error$message,$the$problem$could$be$with$either$the$VGo’s$
connection$to$the$WiFi$or$the$WiFi$connection$to$the$internet.$$Both$must$be$
working$for$the$VGo$to$display$the$activation$key.!
$
$
$!

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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!14$
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Step!2b!Z!Setting!up!for!4G!LTE!Connectivity!
$
***!!If!you!want!to!setup!you!VGo!for!WiFi!connectivity,!go!back!to!Step!2a!****!
!
VGos!ordered!with!optional!Verizon!4G!LTE!connectivity!have!a!SIM!card!preZinstalled.!!
Contact!your!Verizon!rep!if!the!card!has!not!been!activated.!!The!information!you!need!is!
printed!on!the!Quick!Setup!Guide!in!the!box!with!your!VGo.!!!
!
If!you!want!to!use!a!different!SIM!card!!(that!has!been!activated)!follow!the!steps!!below!to!
install!it!in!the!VGo.!
!!!!!!
If!the!SIM!card!is!installed!and!activated!go!to!item!6)!below.!
!
!
$
$
$
Before$you$start,$make$sure$you$have$a$valid$4G$LTE$SIM$
Card$(you$get$this$from$your$Verizon$rep).$
$
$
$
$
!
!
!
$
1)$Using$a$small$flathead$screwdriver$or$knife,$starting$
at$the$bottom,$gently$pry$off$the$plastic$screw$cover$strip$on$
the$left$inside$stalk$of$the$VGo.$
$
$
$
$ $

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2)$You’ll$see$the$slot$for$the$SIM$card.$
$
Using$your$fingernail,$open$the$card$slot$cover$by$gently$
sliding$the$white$plastic$tab$down$1/8”$and$gently$pulling$
out$at$the$same$time$–$the$card$cover$will$unfold.$
$
$
$
$
$
$
$
$
3)$Position$the$SIM$card$with$the$metal$contacts$
facing$up$and$the$notched$corner$on$the$left.$$Slide$the$SIM$
card$into$the$back$of$the$cover,$and$fold$the$cover$back$up$
into$the$stalk.$$$
$
$
$
$
$
$
4)$ Using$your$fingernail,$slide$the$white$plastic$tab$
back$up$to$secure$the$SIM$card$in$place.$
$
5)$$$$$$$$$$Hold$the$white$plastic$screw$cover$strip$so$that$the$
rounded$end$is$up.$$Starting$at$the$top,$snap$it$back$in$place$
on$the$inside$of$the$stalk.$
$
$
$
$
$
$
$
$
6)!Press$the$Power$button$found$on$the$rear$of$the$VGo$just$behind$the$battery$
compartment$cover.$
$
$$$$$$$$The$battery$should$have$enough$power$for$the$VGo$to$turn$on$and$be$setup.$$If$the$
VGo$does$not$turn$on,$insert$the$bayonet$end$of$the$AC$power$cord$into$the$socket$located$just$
below$the$VGo’s$power$button$on$the$rear$of$the$VGo$and$the$other$end$into$a$power$outlet.$$
The$VGo$can$operate$normally$once$the$powercord$is$connected,$so$you$can$continue$with$the$
setup.$$Note$that$when$the$powercord$is$connected$directly,$the$drive$system$is$disabled.$

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$
7)!The$VGo$will$take$about$a$couple$of$minutes$to$boot$up$and$you’ll$then$see$a$Welcome$
screen$on$the$display.$$Select$Next$to$configure$your$network$connection.$
$
8)!On$the$first$Network!Settings$screen,$use$the$blue$arrow$buttons$to$highlight,$Cellular!
Network!Settings!–!Disabled,$and$touch$the$center$OK$blue$button.$
$
9)!A$message$will$notify$you$that$a$re<boot$is$required.$$Select$YES$
$
10)!The$VGo$will$restart$and$the$Welcome$Screen$will$again$be$displayed.$$Select$Next.$
$
11)!On$the$first$Network!Settings$screen,$use$the$blue$arrow$buttons$to$highlight,$Cellular!
Network!Settings!–!Enabled,$and$touch$the$center$OK$blue$button.$
$
12)!The$VGo$will$connect$to$the$network$–$this$may$take$a$minute$or$two.$$A$green$check$
mark$will$appear$on$the$screen$and$then$display$a$new$screen$that$has$an$activation$key$
and$says$“Please!login!to!vgocom.com!.!.!.!!”.$$Leave$your$VGo$at$that$screen$and$
proceed!to!Step!3$–$Creating$a$VGo$account$and$downloading$the$VGo$App.!
$
$!

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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!17$
$
Step!3!Z!Creating!a!VGo!Community!account!and!Downloading!the!VGo!App!
$
$$$$$$$$If$you$already$have$a$VGo$in$your$organization,$and$you$have$the$role$of$manager$or$
admin,$then$you$can$skip$Step$3$and$proceed$to$to$Step$4$–$Activating$your$VGo.$$$If$you$are$not$
a$manager$or$admin,$then$contact$your$VGo$administrator$for$VGo$activation$or$to$get$a$
username,$password,$and$access$granted$to$the$appropriate$VGo’s$for$yourself.$
$
To$proceed$in$the$role$of$manager$or$Admin,$you$first$need$to$create$a$VGo$Community$(which$
will$also$create$a$personal$account$for$you)$and$then$activate!your!VGo$(establish$the$
association$between$you$and$your$new$VGo).$$To$use$your$VGo,$you’ll$also$need$to$download$
the$VGo$App$software$from$the$vgocom.com$website$onto$your$PC$or$Mac.$$$
$
You$will$do$all$this$using$VGoNet!Manager$which$is$a$web$based$management$system$for$
managing$VGo$devices$and$the$users$who$can$access$them.$$The$ability$to$create,$update$and$
delete$user$accounts,$associate$VGos$with$accounts,$and$monitor$system$usage$within$an$
organization$are$all$critical$elements$in$the$deployment$of$a$Robotic$Telepresence$system.$$$A$
complete$user$guide$for$VGoNet$Manager$is$available$on$that$site.$
$
$
Go$to$http://www.vgocom.com/$and$click$on$My!Account!
1.!Click$on!Create!a!new!VGo!Community.$
$
$
$

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2.!On$the$Create!a!New!VGo!Community$page$
•!Enter$information$in$all$the$fields.$$$
•!Community$names$are$unique.$$This$can$be$your$organizations$name.$
•!The$VCode$is$with$the$Quick$Setup$Guide$in$the$VGo$robot$box.$
•!Click$Create!Community$
(If$the$user$name$or$community$name$have$already$been$used$you$will$be$asked$to$
pick$another$one)$
3.!Go$to$your$email$and$open$the$message$titled$“Your!new!VGo!Account”$$
•!If$you$don’t$see$the$email:$
o!check$your$Junk$/$Spam$mail$folder$
o!wait$a$few$minutes,$some$email$systems$may$not$deliver$email$immediately$
•!Click$on$the$link$attached$in$your$email$that$will$enable$you$to$log$in$for$the$first$
time.$$$
4.!Click$on$Download!(one$of$the$tabs$across$the$top$of$the$page.$
$
If!you!have!a!Windows!PC!
•!Click$on!Download!Now!beside$VGo!App!for!Windows!PC!users.$$$A$new$page$is$
displayed.$$$Follow$the$instructions$to$download$and$install$the$software.$$$
•!When$it$asks$if$you$want$to$Run$or$Save,$select$RUN.$
If$you$get$a$popup$window$that$says$“The$publisher$could$not$be$verified.$.$.$“,$select$RUN.$
•!During$the$install,$you’ll$need$to$check!the!box$for$“I$accept$the$terms$in$the$license$
agreement”,$then$click$on$Install$to$continue.$
$
If$you$get$a$pop<up$that$says$“An$unidentified$program$wants$access$to$your$computer”,$
click$on$ALLOW!to$continue.$$$
$
The$download$and$install$are$complete$when$the$popup$windows$close$and$you$have$
this$shortcut$icon$on$your$desktop.$$$$$$$ $
$
If$you$are$setting$up$a$new$VGo,$keep$your$web$browser$open$and$stay$logged$in$since$you’ll$
need$to$authenticate$the$new$VGo$with$the$network.$$
$
If!you!have!an!Apple!Mac!
•!Click$on$Download!Now!beside$VGo!App!for!Apple!Mac!users.$$$A$new$page$is$
displayed.$$$Follow$the$instructions$to$download$and$install$the$software.$$$
•!During$the$install,$accept$the$terms$in$the$license$agreement,$click$on$Agree$to$
continue.$
•!Type$your$password$to$allow$the$installer$to$make$changes,$then$click$OK$
$
The$download$and$install$are$complete$when$the$popup$windows$states$“The!
installation!was!successful”$and$you$have$this$icon$on$your$dock$tray.$$$$$$ $
$

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If$you$are$setting$up$a$new$VGo,$keep$your$web$browser$open$and$stay$logged$in$since$you’ll$
need$to$authenticate$the$new$VGo$with$the$network.$$
$
Step!4!–!Authenticating!your!VGo!
For$more$information$on$the$VGoNet$manager,$see$the$section$“Introduction!to!VGoNet!
Manager”.$
$
1.!If$you$are$not$logged$into$your$account,$go$to$www.vgocom.com,$click$on$My!Account.$
2.!Enter$your$username$and$password$and$click$Login.$
3.!Select$the$VGo!tab$(at$the$top)$and$then$select$Add!a!VGo.$
$
$
$
$
$
5.!Type$the$Activation$key$that$is$currently$displayed$on$the$screen$of$your$VGo,$into$the$
box$on$the$webpage$and$select$Add.$
o!Note:$If$screensaver$photos$are$on$the$VGo$display,$touch$any$blue$button$to$
bring$up$the$previous$active$screen.$
6.!You$will$now$see$your$new$VGo$is$the$list$of$VGos.$
o!It$will$typically$be$called$New!VGo!for!(community!name).$
o!You$may$need$to$refresh$the$page$to$see$this.$
7.!Click$on$the$VGo’s$name.$
8.!Click$on$Edit$Properties$and$give$it$a$descriptive$Display$Name,$enter$the$VGo’s$location$
and$click$Update.$
9.!Click$on$Manage!User!Access.$
10.!Select$the$users$who$you$want$to$have$access$this$VGo.$
•!Note:$if$you$want$to$use$the$VGo,$you$must$grant$access$to$yourself$
You$are$now$ready$to$use$your$VGo.$$On$your$computer,$launch$the$VGo$app$login$with$the$
username$and$password$you$created$earlier.$$You$will$see$your$VGo$in$the$contact$list$and$
you$can$click$on$the$camera$icon$to$connect$to$your$VGo.$
$$$

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Adding!Users!
As$an$administrator,$you$can$add$additional$users$(by$assigning$a$username$and$password$and$
granting$access$to$VGo(s).$$Within$VGoNet$Manager,$click$on$the$Users$tab$(across$the$top).$
!
Consult$the$VGoNet$Manager$Administrator’s$Guide$for$detailed$information.$
$
!
!
!
$!