V-Go VGoSolution User manual

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!1$
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User!Guide!
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Includes!
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VGo!Robot!
VGo!App!for!Windows!
VGo!App!for!Mac!(OSX)!

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!2$
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Introduction!......................................................................................................................!4$
About!this!VGo!System!......................................................................................................!4$
Important!Safety!and!Operational!Information!.................................................................!6$
Attention$and$Electric$Shock$Symbols$..............................................................................$6$
Safety$Information$............................................................................................................$6$
Network!Requirements!for!the!VGo!..................................................................................!8$
Network!and!Computer!Requirements!for!VGo!App!Users!................................................!9$
•
$Broadband!internet!access!with!1Mb!minimum!upload!speed!....................................!9$
•
$Computer!Operating!system,!Processor!and!RAM!.......................................................!9$
PC!running!Microsoft!Windows!8,!7,!Vista,!or!XP!...............................................................!9$
–$Core2Duo,!2.0!Ghz!equivalent!or!greater!processor,!2!GB!RAM!...................................!9$
OR!.....................................................................................................................................!9$
Apple!MAC!running!OS!X!10.6.x!or!higher!(includes!Mountain!Lion)!..................................!9$
–$Intel!iSeries!(i3,!i5,!i7)!processor,!2!GB!RAM!................................................................!9$
OR!.....................................................................................................................................!9$
iPad!Version!2!or!later!(must!have!a!front!facing!camera)!or!iPad!Mini!..............................!9$
OR!.....................................................................................................................................!9$
iPhone!5!or!later!...............................................................................................................!9$
Z!!!VGo!App!for!iPad!and!iPhone!are!not!covered!in!detail!in!this!document!although!most!
of!the!features!are!the!same.!!Instructions!can!be!found!by!touching!the!help!icon!?!in!the!VGo!
App!for!iPad!............................................................................................................................!9$
•
$Mouse!with!scroll!wheel!is!highly!recommended!–!this!is!the!easiest!way!to!drive!......!9$
•
$Camera,!microphone!and!speakers!(integrated!or!separately!attached)!......................!9$
–$A!headset!can!often!improve!audio!quality!dramatically!as!well!as!reducing!disruption!
to!nearby!coZworkers!..............................................................................................................!9$
•
$*!If!inside!the!firewall,!the!following!outbound!firewall!ports!must!be!open:!..............!9$
–$Port!5222!(XMPP,!TCP)!................................................................................................!9$
–$Port!3478!(STUN,!UDP)!................................................................................................!9$
–$Port!80!(HTTP!NonZProxy,!TCP)!....................................................................................!9$
Setting!up!the!VGo!...........................................................................................................!10$
Step$1$–$Setting$up$the$hardware$...................................................................................$10$
Using$the$Blue$Button$Touchpad$....................................................................................$11$

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!3$
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Step$2a$<$Setting$up$for$WiFi$Connectivity$......................................................................$12$
Step$2b$<$Setting$up$for$4G$LTE$Connectivity$..................................................................$14$
Step$3$<$Creating$a$VGo$Community$account$and$Downloading$the$VGo$App$...............$17$
Step$4$–$Authenticating$your$VGo$..................................................................................$19$
Adding$Users$...................................................................................................................$20$
Roaming$Settings$............................................................................................................$21$
Launching!the!VGo!App!....................................................................................................!22$
Using!your!VGo!App!.........................................................................................................!24$
Connecting$to$a$VGo$.......................................................................................................$24$
Diagram$of$VGo$Functions$and$Controls$.........................................................................$25$
Muting$the$Audio$or$Audio$and$Video$............................................................................$27$
Looking$Around$(without$moving)$..................................................................................$28$
Moving$around$Remotely$<$Driving$the$VGo$...................................................................$29$
Turbo$Mode$....................................................................................................................$29$
Taking$a$Snapshot$...........................................................................................................$30$
Using$Auxiliary$Camera$Lights$.........................................................................................$30$
The$Controls$Button$........................................................................................................$31$
Using$the$Front$Mics$Only$...............................................................................................$31$
About$“Stair”$Detection$..................................................................................................$32$
Disabling$Stair$Detection$.................................................................................................$32$
Toggling$the$Local$Video$Window$(PIP)$ON$and$OFF$......................................................$32$
Toggling$between$VGo’s$main$camera$and$auxiliary$cameras$........................................$32$
Docking$the$VGo$to$Re<charge$the$Battery$.....................................................................$33$
VGo$Auto$Re<dock$feature$..............................................................................................$33$
Charging$the$battery$without$the$dock$...........................................................................$33$
Communicating$with$another$VGo$App$User$(PC$or$Mac)$..............................................$34$
Answering$a$video$call$on$your$computer$from$another$VGo$App$user$or$a$VGo$..........$34$
Making$your$VGo$talk$.....................................................................................................$34$
Changing!settings!in!your!VGo!App!...................................................................................!35$
General$Settings$..............................................................................................................$35$
Driving$Settings$...............................................................................................................$36$
Audio$Settings$.................................................................................................................$37$
Video$Settings$.................................................................................................................$38$
Notifications$Settings$......................................................................................................$38$

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!4$
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Port$Tester$tab$................................................................................................................$39$
About$tab$........................................................................................................................$39$
Operating!the!VGo!locally!................................................................................................!40$
What$the$different$lights$on$the$VGo$mean$...................................................................$40$
The$VGo$LCD$Display$and$Menus$....................................................................................$41$
Muting$your$audio$and$video$on$your$VGo$.....................................................................$42$
Admitting$Visitors$Manually$...........................................................................................$42$
Using$your$VGo$to$connect$to$a$remote$user$.................................................................$43$
Contacts$..........................................................................................................................$43$
History$.............................................................................................................................$44$
Other$Apps$......................................................................................................................$44$
VGo$Settings$....................................................................................................................$45$
User$Settings$...................................................................................................................$45$
Advanced$Settings$..........................................................................................................$46$
System$Information$........................................................................................................$48$
Version$Information$........................................................................................................$48$
Network$Settings$............................................................................................................$49$
Using$the$VGo’s$Handheld$Remote$Control$....................................................................$51$
ReZcharging!the!battery!....................................................................................................!53$
Charge!Dock!placement!....................................................................................................!54$
Appendix!1!–!Configuring!EAP!Authentication!(802.1X)!for!WiFi!connectivity!...................!55$
!
Introduction$
!
Introducing!VGo!and!the!power!of!“robotic!telepresence”.!!!VGo$gives$you$the$ability$to$not$
only$be$in$a$remote$location$but$also$to$move!around$in$that$remote$location.$$Go$to$school,$
check$on$the$patient,$visit$with$co<workers,$inspect$the$lab,$diagnose$the$manufacturing$line,$
manage$your$staff$–$from$anywhere.$$With$just$a$broadband$internet$connection$you$can$move$
around$and$interact$through$VGo$as$if$you$were$there.$$!
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VGo$allows$you$to$navigate$around$a$place$of$business$and$engage$in$2<way$video$conversations$
with$exceptional$audio$and$video$quality.$$It’s$completely$interactive$and$easily$used$by$anyone$
who$has$been$given$permission.$$$VGo$is$a$revolutionary$communications$experience.$$$
$About$this$VGo$System$$

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!5$
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This$VGo$is$a$truly$remarkable$device$–$it$will$change$the$way$your$organization$works,$its$
interaction$with$others$and$generate$more$time.$$There$are$a$few$things$to$remember:$
1)!It$is$designed$for$indoor$use$
2)!Although$it$has$sensors$to$prevent$accidents,$if$you$override$these$sensors$and$drive$it$
down$a$set$of$stairs$it$will$most$likely$result$in$serious$damage.$
3)!The$standard$battery$will$last$up$to$6$before$it$needs$to$recharge.$$The$extended$life$
battery$will$last$at$least$12$hours.$
4)!Although$the$VGo$will$tell$you$when$your$WiFi$or$4G$LTE$signal$is$getting$low,$be$careful$
not$to$drive$out$of$range,$you$may$lose$your$connection.$
5)!The$VGo$App$is$available$for$Windows$and$Apple$Macs,$iPad$and$iPhone$.$
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VGo$is$a$real<time$communications$device.$$This$means$that,$unlike$a$movie$that$may$be$
streamed$to$your$laptop$or$mobile$phone,$the$data$transmitted$(audio,$video$and$driving)$must$
go$between$the$VGo$and$the$remote$user$reliably$and$immediately.$$The$VGo’s$performance$is$
dependent$on$the$quality$of$the$network$connection$from$the$VGo$to$the$remote$user.$$Careful$
attention$must$be$paid$in$particular$to$the$WiFi$environment$to$which$the$VGo$connects$to$
transmit$and$receive$audio,$video$and$driving$commands.$$Not$all$WiFi$environments$are$setup$
for$real<time$communications$and$so$the$network$configuration$must$be$reviewed$and$modified$
as$appropriate.$$See$the$section$on$VGo!Technical!Requirements$for$more$details.$
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NOTE:!This!equipment!has!been!tested!and!found!to!comply!with!the!limits!for!a!Class!A!digital!device,!
pursuant!to!Part!15!of!the!FCC!Rules.!These!limits!are!designed!to!provide!reasonable!protection!against!
harmful!interference!when!the!equipment!is!operated!in!a!commercial!environment.!This!equipment!
generates,!uses!and!can!radiate!radio!frequency!energy!and,!if!not!installed!and!used!in!accordance!
with!the!instructions,!may!cause!harmful!interference!to!radio!communications.!Operation!of!this!
equipment!in!a!residential!area!is!likely!to!cause!harmful!interference!in!which!case!the!user!will!be!
required!to!correct!the!interference!at!his!own!expense.!
!
NOTE:!Changes!or!modifications!not!expressly!approved!by!VGo!Communications,!Inc.!for!compliance!
could!void!the!user’s!authority!to!operate!the!equipment.$!

!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!6$
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Important!Safety!and!Operational!Information!
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Attention!and!Electric!Shock!Symbols!
The$following$symbols$may$appear$on$VGo$products$and$in$this$manual.$
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$$$This$symbol$indicates$attention$should$be$paid$to$this$important$user$information.$
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$$$$$$This$symbol$indicates$a$risk$of$electric$shock.$$$
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Safety!Information!
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Please$pay$attention$to$the$following$safety$warnings:$
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$$$$VGo$is$for$indoor,$dry$location$use$only.$$$
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$$$$Do$not$disassemble.$$Refer$servicing$only$to$qualified$and$authorized$personnel.$
There$are$no$serviceable$parts$inside$the$VGo,$other$than$the$battery$and$fuse.$$$
$$$$Use$standard$North$American$120$Volt$outlet$only.$$$
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$$$$Do$not$operate$the$device$in$the$presence$of$flammable$gases$or$fumes.$Operation$of$any$
electrical$instrument$in$such$an$environment$constitutes$a$definite$safety$hazard.$
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$$$$Do$not$use$a$damaged$power$cord,$plug,$or$a$loose$power$outlet.$$To$prevent$damage$
or$a$person$tripping,$do$not$leave$the$power$cord$exposed$on$the$floor.$$If$the$power$cord$is$damaged,$call$
your$support$center$to$get$it$replaced.$$
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!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!7$
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$$Remove$any$foreign$substances$accumulated$on$the$cliff$sensor$windows$or$the$VGo$may$be$in$
danger$of$falling$down$the$stairs.$$This$may$cause$personal$injury$and/or$critical$damage$to$the$product.$$
To$prevent$risk,$clean$the$sensor$window.$
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$$Always$keep$the$power$cord$of$the$charger$plugged$into$the$outlet.$$Although$the$VGo$has$a$self<
charging$function,$if$the$power$cord$of$the$charging$dock$is$unplugged,$it$cannot$charge$itself$
automatically.$
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$$Install$the$charging$dock$in$a$location$that$can$be$easily$accessed$by$the$VGo.$$Allow$at$least$1$
foot$of$space$on$either$side$of$the$charging$dock.$$Be$sure$there$is$at$least$4$ft$of$clear$space$above$the$
charging$dock.$$Be$sure$there$are$no$highly$reflective$materials$nearby$such$as$floor$mirrors$or$polished$
metal$cabinets$that$could$cause$the$docking$sensors$to$incorrectly$guide$the$VGo.$
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$$$$Do$not$place$any$metal$objects$on$top$of$the$charge$dock$as$this$will$result$in$critical$
damage$to$the$charger.$
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$$When$cleaning$the$product,$do$not$spray$water$directly$onto$the$exterior$or$wipe$it$with$a$
volatile$material$such$as$benzene,$thinner$or$alcohol$as$this$may$result$in$critical$damage$to$the$product.$
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$$$$$Before$cleaning$the$charger,$make$sure$to$disconnect$the$power$cord.$
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$$$$$Replace$faulty$battery$only$with$VGo$certified$parts.$$Do$not$use$3rd$party$batteries.$
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$$VGo$is$designed$to$operate$in$temperature$between$5$ºC$to$40$ºC.$$Operation$outside$of$this$
range$may$result$in$damage$to$the$product.$
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$$Store$at$a$temperatures$between$<10$º$to$+50$ºC.$$Remove$batteries$during$storage.$
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$$$$VGo$complies$with$FCC$Part$15$Class$A,$and$is$intended$for$use$in$business,$industrial$and$
commercial$settings.$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!8$
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Network!Requirements!for!the!VGo!
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A$remote$user$connects$to$a$VGo$through$a$network.$$The$users$and$VGo’s$“presence”$and$
connectivity$are$managed$by$VGoNet,$an$intelligent$cloud<based$service$that$is$invisible$to$users.$$$
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VGo$requires$the$following$network$elements$for$successful$operation:$
•!Broadband$internet$access$with$minimum$768Kbps$upload$speed$
•!If$inside$the$firewall,$the$following$outbound$firewall$ports$must$be$open:$
o!Port$5222$(XMPP,$TCP)$
o!Port$3478$(STUN,$UDP)$
o!Port$80$(HTTP$Non<Proxy,$TCP)$
o!Port$433$(HTTPS,$TCP)$
•!802.11$b/g$(at$2.4$Ghz)$or$802.11$a$(at$5.0$Ghz)$WiFi$network$coverage$over$the$area$
where$the$VGo$will$be$used$
o!WiFi$Security$can$be$Open,$WEP,$WPA,$WPA2$
!!802.1x$authentication$using$the$EAP<TLS$method$is$supported$
o!Other$devices,$that$connect$to$the$same$network$that$VGo$is$using,$which$are$
802.11b$only,$should$be$restricted$to$the$max$data$rate$only$(11Mb)$
!!This$prevents$low$data$rate$devices$from$bringing$down$the$overall$data$
rate$of$the$network$
•!If$the$VGo$will$be$setup$for$WiFi$Roaming$(where$it$can$automatically$move$from$one$
access$point$to$another$as$it$travels$around$a$building)$
o!Access$Point$features!Dynamic!Transmit!Power!Control$and$Dynamic!Channel!
Assignment$should$be$turned$OFF$
!!These$settings$are$not$intended$for$use$with$a$real<time$roaming$device$
such$as$a$VGo$or$wireless$phone.$$These$settings$could$cause$
unexpected,$random$low$WiFi$signals$and$channel$re<negotiations$which$
will$severely$impact$performance.$
o!Utilization$(traffic)$rates$must$be$within$network$design$guidelines$for$both$
wireless$and$wired$connectivity$
!!An$overloaded$network$will$generate$packet$loss$and$impact$
performance$
o!Access$Points$must$not$have$any$settings$that$could$exclude$VGo$from$
connecting$to$the$AP$
!!For$example,$one$AP$may$permit$any$device$to$connect$but$if$the$next$
only$permits$specific$MAC$addresses$and$the$VGo$is$not$one$of$them,$
then$the$VGo$cannot$Roam.$
o!All$WiFi$APs$and$Controllers$must$be$served$by$the$same$DHCP$server$$
!!VGo$must$have$a$constant$IP$address$
o!All$WiFI$APs$should$be$configured$with$the$same$security$settings$(SSID,$
Authentication,$Password,$etc)$
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!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!9$
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Network!and!Computer!Requirements!for!VGo!App!Users!
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The$person$who$will$be$operating$the$VGo$remotely$must$have$a$Computer$with$the$following$
minimum$configuration:$
!
!Broadband$internet$access$with$1Mb$minimum$upload$speed$$
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!Computer$Operating$system,$Processor$and$RAM$
PC$running$Microsoft$Windows$8,$7,$Vista,$or$XP$
–!Core2Duo,$2.0$Ghz$equivalent$or$greater$processor,$2$GB$RAM$
$$$OR!
Apple$MAC$running$OS$X$10.6.x$or$higher$(includes$Mountain$Lion)$
–!Intel$iSeries$(i3,$i5,$i7)$processor,$2$GB$RAM$
!!!OR!
iPad$Version$2$or$later$(must$have$a$front$facing$camera)$or$iPad$Mini$
!!!OR!
iPhone$5$or$later$
<$$$VGo$App$for$iPad$and$iPhone$are$not$covered$in$detail$in$this$document$although$
most$of$the$features$are$the$same.$$Instructions$can$be$found$by$touching$the$help$
icon$?$in$the$VGo$App$for$iPad$
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!Mouse$with$scroll$wheel$is$highly$recommended$–$this$is$the$easiest$way$to$drive$
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!Camera,$microphone$and$speakers$(integrated$or$separately$attached)$
–!A$headset$can$often$improve$audio$quality$dramatically$as$well$as$reducing$
disruption$to$nearby$co<workers$
–!Computer$cameras$with$a$“face$finding”$feature$in$its$software$is$
recommended.$$This$helps$fill$the$VGo’s$screen$with$the$user’s$face$and$less$of$
the$surrounding$background.$$
$
!*$If$inside$the$firewall,$the$following$outbound$firewall$ports$must$be$open:$
–!Port$5222$(XMPP,$TCP)$
–!Port$3478$(STUN,$UDP)$
–!Port$80$(HTTP$Non<Proxy,$TCP)$
–!Port$433$(HTTPS,$TCP)$
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*$A$port$tester$is$included$in$the$VGo$App$which$can$be$run$at$any$time$to$check$the$status$of$
the$ports.$$$
$
Firewalls$can$be$configured$to$allow$information$through$specific$ports$that$are$to/from$a$
specific$MAC$address$(VGo).$$Ports$can$be$configured$to$be$open$only$for$traffic$that$is$to/from$
the$VGoNet$server,$and$closed$for$everything$else$by$configuring$the$specific$IP$addresses$of$
VGoNet$servers.$$Contact$VGo$Support$for$details.$
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!VGo$Solution$User$Guide$$v3.0.0$
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©$Copyright$2011<16$VGo$Communications,$Inc.$$All$rights$reserved.!!!!Page!10$
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Setting!up!the!VGo!! !
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Setting$up$a$VGo$for$the$first$time$will$take$about$15$minutes.$$If$you$are$not$already$a$registered$
user$on$vgocom.com,$it$will$take$an$additional$5$minutes$to$setup$your$account$and$download$
your$VGo$App$software$onto$your$computer.$
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There$are$4$steps$in$the$setup$process:$
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1.!Setting$up$the$hardware$(5$minutes)$
2.!Setting$up$the$wireless$connection$(5$minutes)$
3.!Creating$a$VGo$account$and$downloading$the$VGo$App$$(5$minutes$if$not$a$current$user)$
4.!Authenticating$the$VGo$with$the$VGoNet$network$(5$minutes)$
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$$Before$you$begin$–$you’ll$need$to$know$the$name$of$the$WiFi$network$that$VGo$will$use$
and$any$associated$keys/passphrases/password(s)$required$for$connection$to$that$WiFi$network.$$$
Depending$on$the$WiFi$type,$there$may$be$additional$information$you$need$–$see$below$in$Step$
2$–$Setting$Up$the$Wireless$Connection$for$more$details.$$$(If$you$do$not$have$this$information,$
check$with$the$person$responsible$for$the$WiFi$networks$in$your$facility).$$$VGo$cannot$be$setup$
and$used$if$it$is$not$connected$to$a$WiFi$network$which$in$turn$has$access$to$the$internet.$
Step!1!–!Setting!up!the!hardware!
$
Connecting$upper$and$lower$sections$
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•!Open$the$box$and$remove$the$VGo$upper$section$(the$section$with$the$LCD$screen)$and$
set$it$aside.$
•!Remove$the$VGo$lower$section$(the$section$with$the$wheels)$and$place$it$on$the$floor.$
•!Hold$the$upper$section$vertically$with$the$LCD$screen$at$the$top.$$$
•!Align$the$upper$section$stalks$with$the$corresponding$sockets$in$the$lower$unit$–$the$
front$of$the$LCD$display$on$the$upper$section$should$be$on$the$same$side$as$the$speaker$
grill$on$the$lower$section.$$$$$
•!Open$the$latches$and$hold$them$all$the$way$up.$
•!Gently$but$firmly$seat$the$upper$section$stalks$in$the$lower$section$sockets$and$flip$the$
latches$down$so$they$are$flush$with$the$supporting$stalks$on$both$sides$of$the$VGo.$
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Inserting$the$battery$
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•!Remove$the$accessories$box$from$the$bottom$of$the$VGo$shipping$box$and$ensure$that$it$
contains$the$following$items:$
o!Charge$dock$
o!AC$adapter$and$power$cord$for$the$charge$dock$