VCON HD3000 User manual

Group Videoconferencing
Systems
HD3000™
High Definition Set-Top Videoconferencing System
Version 2.0
User’s Guide
DOC00036 Rev. 4.0 06.04

ii VCON HD3000 User’s Guide
2004 VCON Ltd. All Rights Reserved.
Information in this document is subject to change without notice. No part of this
document can be reproduced or transmitted in any form or by any means -
electronic or mechanical - for any purpose without written permission from
VCON Ltd.
Media Xchange Manager is a trademark of VCON Ltd.
Microsoft, Windows and NetMeeting are registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
All other trademarks are the trademarks of their respective companies.
CAUTION:
To comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules, only HD3000 original equipment should be used. All cables used to
connect the HD3000 and peripherals must be shielded and grounded. Operation
with non-certified accessories or non-shielded cables may result in interference to
radio or television reception
Limited Warranty
VCON Ltd. warrants the Product identified by the serial number indicated on the
HARDWARE either accompanying the SOFTWARE or purchased separately will
be free from defects in materials and workmanship under normal use and service
for a period of ONE (1) year from the date of receipt. This Limited Warranty shall
not apply to any product that in the opinion of VCON Ltd. has not been installed or
upgraded according to accompanying documentation from VCON Ltd. or been
subject to misuse, misapplication, negligence r accident while in the hands of the
purchaser. VCON Ltd. warrants that SOFTWARE will perform according to
accompanying user documentation for a period of 90 (ninety) days from the date of
receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the
date of receipt.
GRAN T OF LICENSE VCON Ltd. grants the Purchaser a non-exclusive and non-
transferable license to use the SOFTWARE product and to make one copy solely
for backup or archival purposes, which may include user documentation provided
via online or other electronic form. Additional copies may not be made, nor may
anyone else be allowed to copy or otherwise reproduce any part of the licensed
software without prior written consent of VCON Ltd.

VCON HD3000 User’s Guide iii
COPYRIGHT All trademark(s), logo(s), name(s), software, documentation and
other supporting materials relating to the Product are trademarked, copyrighted or
owned by VCON Ltd. as proprietary information protected by United States
copyright laws and international and applicable national treaty provisions and laws.
Software protection extends beyond its literal code to structure, sequence and
organization; any unauthorized use or modification would constitute a
misappropriation of VCON’s proprietary rights and a violation of the License
agreement.
LIABILITIES VCON’s entire liability and the Purchaser’s exclusive remedy shall
be at VCON’s option, either return of the price paid or repair/replacement of the
Product not meeting VCON’s declared Limited warranty. VCON or its suppliers
shall not be liable in any event to anyone for any indirect, incidental, consequential,
special or exemplary damages including without limitation damages for loss of
business profits, business interruptions, business information or other pecuniary
loss arising out of the use of or inability to use the said Product even if advised of
the possibility of such damages. In any case, VCON’s entire liability under any
provision of this agreement shall be limited to the amount actually paid by the
Purchase for the Product.

iv VCON HD3000 User’s Guide
Safety Notice
When you use the HD3000 system, observe the following safety guidelines:
1. Make sure the monitor and attached accessories are electrically rated to operate
with the AC power available in your location.
2. Plug the accessories’ power cables into properly grounded power sources.
These cables are equipped with three-prong plugs to help ensure proper
grounding.
3. Do not use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a three-wire cable with properly grounded
plugs.
4. Make sure that nothing rests on the cables and that the cables are not located
where they can be stepped on or tripped over.
5. Do not spill food or liquids on the system or accessories.
6. Keep the system away from radiators and heat sources, and do not block
cooling vents.
7. Do not run the equipment in an environment with ambient temperature higher
than 35°C or lower than 10°C.
FCC Warning
Modifications not expressly approved by the manufacturer could void the user
authority to operate the equipment under FCC rules.
The FCC Wants You to Know
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
inter ferenc e, in w hich case the user w ill be required to cor rect the interf erence at his
own expense.

VCON HD3000 User’s Guide v
R &TTE D ec lar at ion of C onformity
R&TTE Declaration of Conformity
Issued according to ISO/IEC Guide 22 and EN45014 under the sole responsibility of the Manufacturer
We:
Manufacturer’s Name: VCON Limited
Manufacturer’s Address: PO Box 12747
22 Maskit Street, Herzliya 46733
ISRAEL
hereby declare entirely on our own responsibility that the products:
Product Name: HD3000 NTSC
HD3000 PAL
and all its associated peripherals manufactured by VCON Ltd., to which this declaration relates is in conformity
with the essential requirements specified in Article 3.1 (a) and 3.1 (b) of:
Directive 89/336/EEC (EMC Directive).
Directive 73/23/EEC (Low Voltage Directive – LVD).
Directive 99/05/EEC (Radio Equipment and Telecommunications Terminal Equipment Directive).
In accordance with the following Harmonized Standards-
The above products have successfully passed the following compliance standards tests:
EMC: EN50081-1 : EN 55022: 1998, Class A
EN 55024: 1998
EN61000-3-2 : Harmonics
EN61000-3-3 : Flickers
EN61000-4-2 : ESD : Contact Discharge ±4Kv Air Discharge ±8Kv
EN61000-4-3 : Radiated immunity - 6V/m (27MHz-1000MHz)
EN61000-4-4 : Electrical Fast Transient and Burst ±1.0kV, 5KHz
EN61000-4-5 : Surges DM ±1.0kV CM ±2.0kV
EN61000-4-6 : Current injection immunity - 10Vrms
EN61000-4-8 : Magnetic field : 1Amp/m
EN61000-4-11: Voltage dips immunity
FCC Part 15, Class A
Safety / Low Voltage: EN 60950: 2000
IEC 60950: 1999
UL 60950: 2000
CSA 22.2 60950: 2000
Supplementary Information:
The product has been tested in a typical configuration. Technical file held by:
VCON Limited
PO Box 12747
22 Maskit Street, Herzliya 46733
ISRAEL
USA
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation
Canada
This Class A digital apparatus complies with Canadian ICES-003
Regulatory Notice To European Customers
The "CE" mark is affixed to this product to demonstrate conformance to the R&TTE Directive 99/05/EEC (Radio
Equipment and Telecommunications Terminal Equipment Directive).
The product has been tested in a typical configuration.
Technical File held by VCON Ltd. For a copy of the original signed declaration (in full conformance with
EN45014). Please contact VCON Tech Support at [email protected]

vi VCON HD3000 User’s Guide
About This User’s Guide
This User’s Guide explains how to videoconference with the VCON HD3000. The
chapters emphasize a how-to approach, and include detailed instructions for
participating in conferences and getting the most out of the system’s capabilities.
The following chapter summary briefly describes this guide’s contents:
Chapter 1 W elcome to HD 30 00
Introduction to the HD3000 and its components.
Chapter 2 Setting Up HD3000
Instructions, drawings and cautions describing how to
connect HD3000’s components and accessories.
Chapter 3 Getting Started
Instructions for starting HD3000, navigating within
dialog boxes, and making calls with the Manual Dialer.
Chapter 4 Videoconferencing Basics
Instructions for answering calls; creating, editing and
deleting Phone Book entries; using Phone Book entries
to start calls; and calling through a gateway.
Chapter 5 Network Configuration
Setting up HD3000’s network configuration and various
communication properties.
Chapter 6 Video and Audio Adjustmen ts
Adjusting the video (monitors, cameras, display
settings) and audio quality of videoconferences.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded
MCU
Instructions for participating in a multi-party
videoconference through the HD3000’s Embedded
MCU.
Chapter 8 Streaming Media
Description of the HD3000’s Streaming feature,
including setting its configuration and starting a
streaming session.
Chapter 9 Data and Application Sharing
Procedures for setting up data sharing and opening a
data connection with a remote party.
Ch apt er 10 Web-Based Remote Management
Instructions for setting various HD3000 configuration
properties over the Internet from a remote computer.

VCON HD3000 User’s Guide vii
Chapter 11 MultiPoint Conferencing with Interactive
Multicast
Instructions for participating in Interactive Multicast
conferences.
Chapter 12 Telephony Exchange Function s
Description of exchange functions (such as call
forwarding, call pickup, call transfer, and inviting
additional parties) that are available if the HD3000 is
managed by a VCON Media Xchange Manager™
(MXM) system.
Chapter 13 Sy ste m Se cu rit y
Description and procedures of available system security
options for the HD3000.
Chapter 14 Troubleshooting
Suggestions for solving possible issues.
Appendix A Multi-language Interface
Procedure for changing the language of the HD3000
menus and dialog boxes.
Appendix B Software Upgrade
Instructions for installing the latest version on a
HD3000 that runs on an earlier version.

viii VCON HD3000 User’s Guide
VCON Technical Support
This User Guide and the HD3000 Online Help were designed to help you use your
VCON Group Videoconferencing system easily and to enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels.
³To requesttechnical support
TContact your local VCON distributor, and request assistance from its
technical support department.
-or-
Send an e-mail message fully describing the condition plus your system’s
configuration to [e-mail].

VCON HD3000 User’s Guide ix
Tab le of C on tents
TABLE OF CONTENTS
Limited Warranty ..............................................................................................ii
Safety Notice ....................................................................................................iv
FCC Warning....................................................................................................iv
The FCC Wants You to Know .........................................................................iv
R&TTE Declaration of Conformity ..................................................................v
About This User’s Guide ..................................................................................vi
VCON Technical Support ............................................................................. viii
1 Welcome to HD3000............................................................................ 1
1.1 HD3000 Features......................................................................................1
1.2 HD3000 System Components ...................................................................3
HD3000 Main Unit ...................................................................................3
Remote Control.........................................................................................3
Additional Accessories .............................................................................4
2 Setting Up HD3000.............................................................................. 5
2.1 Package Checklist.....................................................................................5
2. 2 Be for e S etting Up .. .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... ..... 5
2.3 Connecting the Basic Components ...........................................................6
Connecting a Single TV Monitor..............................................................7
Connecting a Dual TV Monitor Configuration .........................................8
Connecting the Tabletop Microphone ......................................................9
Connecting the LAN ...............................................................................10
Connecting the Power Supply.................................................................12
2.4 Connecting Optional Accessories ...........................................................13
Connecting Multiple Cameras ................................................................13
Connecting a DVD/VCR for Playing Back Videoconferences ..............14
Connecting a VCR for Recording Videoconferences .............................16
3 Getting Started.................................................................................. 19
3.1 Starting HD3000 .....................................................................................19
3. 2 The Remote Control. ................................ .. .. .. .. .. .. .. ................................ . 20
3.3 HD3000 Screens .....................................................................................21
3.4 Navigating in HD3000............................................................................22
Moving Around the Menus and Dialog Boxes .......................................22
Entering Data..........................................................................................23
3. 5 Setting up the Networ k Configura tion ................... .. .. .. .. .. .. .. ...................24
3.6 Starting a Videoconference from the Manual Dialer..............................25
Before Calling.........................................................................................25

x VCON HD3000 User’s Guide
Tabl e o f C on tents
Calling Through the Manual Dialer ....................................................... 25
3.7 Shutting Down HD3000......................................................................... 26
4 Videoconferencing Basics............................................................... 27
4.1 Answering Videoconferencing Calls...................................................... 27
Manua lly Answer ing C all s .. .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... . 27
Automatic Answer.................................................................................. 29
Other Call Answ ering Options .. .... .... ........ ............ ............ .......... ........... 30
4.2 Adding New Phone Book Entries .......................................................... 31
Automatically Adding the Remote Party to the Phone Book................. 32
Editing and Deleting Phone Book Entries.............................................. 34
4. 3 Starting Videoc onfe rences......... .. .. .. .. .. .. .................................. .. .. .. .. .. .. .. . 35
Dialing Options ......................................................................................35
Starting Videoconferences from the Phone Book .................................. 36
Starting Videoconferences from the Speed Dial list ..............................37
Calling Through Gateways ..................................................................... 38
Ver ifying the Status of a Call .................................. .. .. .. .. .. .. ................... 40
4. 4 Ending Vide oconfe re nces .. .. .. .. ................................ .. .. .. .. .. .. .. ................. 41
5 Network Configuration ..................................................................... 43
5. 1 Communica tion and Ne twork Conf igur ati on . .. .... .. .... .. .... .. .... .. .... .. .... .. . 43
LAN Connection ................................. .. .. .. .. .. .. .................................. .. .. . 45
H.323 Network Registration and Properties ........................................... 46
Advanced Properties...............................................................................50
5. 2 Testing N etwork Conf iguration. .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... ...... .. .... . 55
6 Video and Audio Adjustments......................................................... 57
6. 1 Adjusting the V ide o. .... .... ........ ............ ............ .......... ............ ............ ..... 57
Adjusting the D ispla y Color S ettings .. .... ........ .......... ............ ............ ..... 57
Se lecting the Curr ent C ame ra .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... .. .... . 59
Controlling the Camera ..........................................................................60
Dual Monitor Configuration...................................................................62
Display Modes..................... .. .. .. .. .. .. .. .................................. .. .. .. .. .. .. ....... 63
Adjusting Quality of Video Calls........................................................... 64
6.2 Adjusting the Audio ...............................................................................67
Adjusting theVolume ............................................................................67
Automatically Muting the Microphone During Incoming Calls ............ 68
Selecting a Microphone.......................................................................... 69
Setting Mixing Mode s . .. .................................. .. .. .. .. .. .. ........................... 70
Enabling Echo Cancellation ...................................................................72
Setting the Microphone Gain Level ....................................................... 73