VCON HD5000 Series User manual

Group Videoconferencing
Systems
HD5000 Series
Rollabout and Compact Systems
Installation & Setup Guide
DOC00048 Rev. 2.0 02.04

ii VCON HD5000 Installation & Setup Guide
2004 VCON Ltd. All Rights Reserved.
Information in this document is subject to change without notice. No part of this
document can be reproduced or transmitted in any form or by any means -
electronic or mechanical - for any purpose without written permission from
VCON Ltd.
VCON and Media Xchange Manager are trademarks of VCON Ltd.
Microsoft, Windows and NetMeeting are registered trademarks of Microsoft
Corporation.
All other trademarks are the trademarks of their respective companies.
Modifications
The FCC requires the user to be notified that any changes or modifications made to
this system that are not expressly approved by VCON Ltd. may void the user’s
authority to operate the equipment.
CAUTION To comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules, the HD5000 system must be
installed in computer equipment certified to comply with Class
A limits. All cables used to connect the computer and
peripherals must be shielded and grounded. Operation with
non-certified computers or non-shielded cables may result in
interference to radio or television reception.

VCON HD5000 Installation & Setup Guide iii
Safety Information
When you use a HD5000 system, observe the following safety guidelines:
1. Make sure that the power is turned off and all equipment are disconnected
from the power supply before making all equipment connections.
2. Before connecting the power cord to a power outlet, make sure that the voltage
selection switch on the power supply matches the AC voltage for your
location:
!115 V/60 Hz in most of North and South America and some Far Eastern
countries such as Japan, South Korea and Taiwan.
!230 V/50 Hz in most of Europe, the Middle East and the Far East.
3. Make sure the monitor and attached accessories (PTZ camera, VCR, document
camera, and so on) are electrically rated to operate with the AC power
available in your location.
4. To help avoid possible damage to the system cards, wait 5 seconds after
turning off the system before disconnecting a device from the computer.
5. To help prevent electric shock, plug the computer’s and accessories’ power
cables into properly grounded power sources. These cables are equipped with
three-prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.
DANGER The internal areas of the computer and auxiliary equipment are
sources of voltage that, if not handled properly, constitute
danger of bodily harm.
DO NOT operate the computer with any of its covers
(including main cover, bezels, filler brackets, front-panel
inserts, and so on) removed.
DO NOT tamper with or remove the cover of the computer,
ISDN connection equipment, or any other accessories. Refer
all servicing only to the local VCON distributor or other
VCON-certified technicians.
INCORRECT replacement of the battery can cause an
explosion. Replace only with the same or equivalent-type of
battery recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions.

iv VCON HD5000 Installation & Setup Guide
6. Make sure that nothing rests on the computer system’s cables and that the
cables are not located where they can be stepped on or tripped over.
7. Do not install this equipment near water, or in an otherwise wet or damp
environment.
8. Do not run the equipment in an environment higher than 40°C ambient
temperature.
9. Keep food and liquids away from the system or accessories.
10. Keep the computer away from radiators and heat sources. Also, do not block
cooling vents. Avoid placing loose papers underneath the computer, and do not
place the computer in a closed-in wall unit or on a bed, sofa, or rug.
11. Do not install or operate this equipment if chemical gas leakage is expected in
the area.
ISDN Connections Safety Guidelines
1. Make sure the ISDN lines are disconnected before unplugging the AC mains
power cord or while the computer’s cover is open.
2. Before connecting the ISDN lines to the videoconferencing card, check that
the computer’s AC mains power cord is plugged into a probably grounded AC
mains socket.
3. DO NOT install ISDN wiring or cables during a lightning storm.
4. DO NOT install ISDN connectors in wet or damp locations.
5. DO NOT touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected from the network interface.

VCON HD5000 Installation & Setup Guide v
For Users in Canada
NOTICE:
The Industry Canada Label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal equipment Technical
Requirements document(s). The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
NOTICE:
The REN for this device is X.X. The Ringer Equivalence Number (REN) assigned
to each terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement
that the sum of the Ringer Equivalence Number of all the devices does not
exceed 5.
CAUTION Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority,
or electrician, as appropriate.

vi VCON HD5000 Installation & Setup Guide
Pour les utilisateurs au Canada
AVIS:
L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette
certifie que le matériel est conforme aux normes de protection, d’exploitation et de
sécurité des réseaux de télécommunications, comme le prescrivent les documents
concernant les exigences techniques relatives au matériel terminal. Le Ministère
n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le
raccorder aux installations de l’entreprise locale de télécommunication. Le matériel
doit également être installé en suivant une méthode acceptée de raccordement.
L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions
énoncées ci-dessus n’empêche pas la dégradation du service dans certaines
situations.
Les réparations de matériel homologué doivent être coordonnées par un
représentant désigné par le fournisseur. L’entreprise de télécommunications peut
demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de
modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la
terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations
d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est
particulièrement importante dans les régions rurales.
AVIS:
Le IES assigné à cette équipment est X.X. L’indice d’équivalence de la sonnerie
(IES) assigné à chaque dispositif terminal indique le mombre maximal de
terminaux qui peuvent être raccordés à une interface. La terminaison d’une
interface téléphonique peut consister en une combinaison de quelques dispositifs, à
la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les
dispositifs n’excède pas 5.
AVERTISSEMENT L’utilisateur ne doit pas tenter de faire ces
raccordements lui-même; il doit avoir recours à un
service d’inspection des installations électriques, ou
à un électricien, selons le cas.

VCON HD5000 Installation & Setup Guide vii
About this Installation & Setup Guide
This guide explains how to set up the VCON HD5000 series videoconferencing
system.
The following chapter summary briefly describes this guide’s contents:
Chapter 1 Welcome to HD5000
Introduction to this Installation & Setup Guide.
Chapter 2 Connecting the HD5000
Procedures for connecting the standard equipment and
accessories to the HD5000 system.
Chapter 3 Enabling MXM Management of the HD5000
Instructions for adding Media Xchange Manager™
(MXM) management to your new HD5000.
Chapter 4 Starting the HD5000
Procedures for starting HD5000.
Chapter 5 Setting Up the HD5000 Configuration
Instructions for accessing and defining the various
configuration settings of your HD5000.
Chapter 6 Troubleshooting
Help in solving possible problems that you may
encounter with the HD5000 system.
Appendix A The Remote Control
Description and layout of the remote control unit.

viii VCON HD5000 Installation & Setup Guide
VCON Technical Support
This Installation & Setup Guide was designed to help you set up the HD5000
system easily so that you can enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels.
1. Contact your local VCON distributor, and request assistance from its technical
support department.
2. Send an e-mail message fully describing the condition plus your system’s
configuration to [e-mail].

VCON HD5000 Installation & Setup Guide ix
TABLE OF CONTENTS
Modifications.....................................................................................................ii
Safety Information ........................................................................................... iii
ISDN Connections Safety Guidelines......................................................iv
For Users in Canada ..........................................................................................v
Pour les utilisateurs au Canada.........................................................................vi
About this Installation & Setup Guide ............................................................vii
VCON Technical Support ............................................................................. viii
1 Welcome to HD5000............................................................................1
1.1 HD5000 Model Configurations ................................................................ 1
1.2 Monitor Configurations ............................................................................2
1.3 HD5000 Components ...............................................................................3
HD5000 System Computer .......................................................................4
Pan/Tilt/Zoom Camera .............................................................................4
Wireless Keyboard, Remote Control and Receiver ..................................5
Tabletop Microphone................................................................................6
Optional Accessories Supplied by VCON................................................7
2 Connecting the HD5000......................................................................9
2.1 Package Contents ......................................................................................9
2.2 Connecting Your Equipment ..................................................................11
Video Card Connections.........................................................................13
Audio Connections .................................................................................14
Connecting the Wireless Keyboard ........................................................15
Connecting an XGA Monitor in Single Monitor Mode .........................16
Connecting XGA and TV Monitors in Dual Monitor Mode ..................17
Connecting the Main PTZ Camera .........................................................19
Connecting the Tabletop Microphone ....................................................20
Connecting to your LAN ........................................................................21
Connecting ISDN Lines ..........................................................................22
Connecting and Setting Up the Laptop Plug-in ......................................23
Connecting a Document Camera ............................................................25
Connecting the VoiceFinder ...................................................................26
Connecting the HD5000 to the Power Supply ........................................28
3 Enabling MXM Management of the HD5000 ...................................29

Table of Contents
x VCON HD5000 Installation & Setup Guide
4 Starting the HD5000..........................................................................31
4.1 Media Xchange Manager™ (MXM) Managed ...................................... 31
4.2 Stand-alone or Registered with Another Gatekeeper ............................. 32
5 Setting Up the HD5000 Configuration.............................................33
5.1 Accessing the System Settings ............................................................... 33
5.2 Settings Definitions ................................................................................ 34
General ................................................................................................... 35
User ........................................................................................................ 36
Directory................................................................................................. 37
Security................................................................................................... 38
Broadcast ................................................................................................ 39
Forward .................................................................................................. 41
LAN Basic .............................................................................................. 43
LAN Advanced....................................................................................... 44
ISDN Basic ............................................................................................. 46
ISDN Advanced...................................................................................... 48
Login ...................................................................................................... 50
SecureConnect ........................................................................................ 51
Audio ...................................................................................................... 52
Camera.................................................................................................... 53
Video ...................................................................................................... 54
6 Troubleshooting................................................................................57
A The Remote Control.......................................................................... 63

VCON HD5000 Installation & Setup Guide 1
1WELCOME TO HD5000
VCON’s HD5000 is a workgroup conferencing system that combines the
versatility of a PC-based solution with high-quality videoconferencing. Utilizing
the newest H.264 video standard, and clear, crisp audio, the HD5000 brings users
face-to-face with other people and organizations.
The HD5000 incorporates advanced data conferencing capabilities, allowing you to
turn any videoconference into a fully interactive workgroup meeting easily.
As a PC-based multi-media workstation, the HD5000 can be utilized even when it’s
not in a videoconference. In a small conference room with a single monitor, or a
large training room with dual plasma displays, the HD5000’s computer can
perform auxiliary functions. During meetings, the HD5000 can display
presentations or DVD videos on a large monitor. Additionally, the HD5000 can
connect to laptops for data sharing, file sharing, or DVD playing.
1.1 HD5000 Model Configurations
The HD5000 series includes the following model configurations:
HD 5000
Standard
The standard HD5000 includes the basic system pre-
installed in a PC, camera, microphone, wireless
keyboard, and remote control. Monitors may be
ordered from VCON as an option or purchased
separately.
ISDN option The standard HD5000 plus ISDN capabilities. ISDN
call data rates range from 64Kbps to 384Kbps. You
can seamlessly switch from calls over LANs to calls
over ISDN.
Laptop Data
Plug-in Option
The standard HD5000 plus a data sharing card, for
connecting any laptop or PC to the HD5000 to
present data or share applications. The data sharing
card is installed in the HD5000 computer and a
laptop plug-in cable connects directly from the card
to the laptop or PC.

Chapter 1 Welcome to HD5000
2 VCON HD5000 Installation & Setup Guide
1.2 Monitor Configurations
The HD5000 display configurations range from single monitor to dual monitor,
making them flexible and expandable, and provide you with the investment
protection you require:
Single Monitor This configuration contains one large XGA monitor,
on which local and remote video, the HD5000
application screen, and shared data applications are
displayed.
Dual Monitor This configuration contains one large XGA monitor
and one TV monitor. The XGA monitor displays the
HD5000 application and shared data applications.
The TV monitor displays the local and remote video.

Chapter 1 Welcome to HD5000
VCON HD5000 Installation & Setup Guide 3
1.3 HD5000 Components
All the components required for connecting and installing the HD5000 system are
supplied along with comprehensive documentation and fully featured software to
make your videoconferences more productive.
The standard HD5000 components are:
•Computer
•Pan/Tilt/Zoom (PTZ) camera
•Infrared wireless keyboard and receiver
•Remote control unit
•Tabletop microphone
A range of optional accessories can also be provided to enhance the abilities of
HD5000:
•XGA monitor
•TV monitor
•Cart
•VCON VoiceFinder
•Document camera
•Second PTZ camera
In conjunction with technological developments and VCON’s objective to
provide a state-of-the-art system, components are subject to change. A
component may look different than its illustrated counterpart.

Chapter 1 Welcome to HD5000
4 VCON HD5000 Installation & Setup Guide
HD5000 System Computer
The HD5000’s standard computer unit contains the video card, audio card,
software for operating the videoconferencing system, and various connectors
located on the rear panel for connecting the other components and accessories. The
computer’s operating system is Microsoft Windows XP Professional.
Pan/Tilt/Zoom Camera
The Pan/Tilt/Zoom (PTZ) camera is controlled by the wireless keyboard through
the system software. You can pan, tilt and zoom the camera in a wide range of
directions during videoconferences.
Up to six pre-set positions can be set for instant recall through the HD5000
application.
Connectors located on the rear of the Camera Unit enable connectivity through the
system cables to the main computer.

Chapter 1 Welcome to HD5000
VCON HD5000 Installation & Setup Guide 5
Wireless Keyboard, Remote Control and Receiver
The infrared wireless keyboard and remote control provide remote control of the
HD5000 system. They work in conjunction with an infrared receiver, which must
be located close to or on the XGA monitor.
When you use the keyboard or remote control, point it at the keyboard receiver
from a distance of up to 6 meters.
For more details about the remote control and its functions, see “The Remote
Control” on page 63.
Wireless Keyboard
Keyboard Receiver

Chapter 1 Welcome to HD5000
6 VCON HD5000 Installation & Setup Guide
Tabletop Microphone
The HD5000 includes a portable tabletop microphone specifically designed for
videoconferencing in a conference room or training room environment.
The supplied tabletop microphone is a high-performance audio input device. Its
working range covers more than 6 meters (20 feet) at 360°. The microphone
transfers the full range of speaker audio.
The microphone is equipped with a 20-foot (6.1 m) cable which provides greater
flexibility for placement within the room.

Chapter 1 Welcome to HD5000
VCON HD5000 Installation & Setup Guide 7
Optional Accessories Supplied by VCON
The following optional accessories can be connected to the HD5000:
XGA monitor For viewing remote and local video in single display
mode, or viewing the application and data
applications in dual display mode.
CRT, LCD, and Plasma monitors may be used with
the HD5000.
TV monitor(s) For viewing remote and local video in dual monitor
configurations.
Cart As an option, the HD5000 may be supplied with an
elegant mobile wooden cabinet that is specially
designed to house the system components. A monitor
sits on top of the cart, and two shelves are provided
for the computer and other accessories.
VoiceFinder During a group discussion, the VoiceFinder locates
voices, then positions and focuses the camera on the
person currently speaking. Its streamlined structure
contains four high-quality microphones and
advanced technology for intelligent tracking.
Document
camera or
Second PTZ
camera
Increases the video capabilities of the HD5000. The
second camera may typically be a document camera
or another PTZ camera. For example, a document
camera can show a placed document on the monitor
during a videoconference session to both the local
and remote users.

VCON HD5000 Installation & Setup Guide 9
2CONNECTING THE HD5000
The HD5000 system installation process includes the following stages:
!Unpacking the items from the shipping package
!Connecting the supplied standard and optional equipment
2.1 Package Contents
When you open the HD5000 system shipping package(s) for the first time, check
that the following items are included in accordance with the supplied product. If
any of the items (according to your Customer Order) are missing or damaged,
contact your VCON distributor immediately.
HD5000 Components
Component Included
Pentium IV computer with pre-installed HD5000 "
Pan/Tilt/Zoom (PTZ) camera unit "
Infrared wireless keyboard & receiver "
Tabletop microphone & cable "
Remote Control Unit "
Power cable "
LAN cable (RJ-45) "
Video/audio crossbar adapter "
Video output adapter "
S-Video cable (4-pin, mini-DIN) "
Composite video cable (RCA-RCA) "
Camera control cable (D-9 - Mini-DIN) "

Chapter 2 Connecting the HD5000
10 VCON HD5000 Installation & Setup Guide
Audio cable to TV and XGA (stereo-dual RCA) "
USB repeater cable "
Rescue CD-ROM, including operating system "
HD5000 Installation & Setup Guide "
Limited Warranty/registration card "
XGA Monitor Opt
ISDN cables (RJ-45) 3 units Opt
Set of PC multimedia speakers Opt
Rollabout cabinet & keys Opt
VGA cable for Data option (shielded, DB-15) Opt
Component Included