Grandstream Networks UCM630X User manual

Grandstream Networks, Inc.
UCM630X Series
Enterprise-Grade Unified Communication Solutions
User Manual

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UCM630X Series User Manual
Version 1.0.11.10
COPYRIGHT
©2021 Grandstream Networks, Inc. https://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
https://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM630X Series User Manual
Version 1.0.11.10
GNU GPL INFORMATION
UCM630X firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from the Grandstream website from:
https://blog.grandstream.com/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM630X Series User Manual
Version 1.0.11.10
Table of Content
DOCUMENT PURPOSE...........................................................................41
CHANGE LOG .........................................................................................42
Firmware Version 1.0.11.10................................................................................................................42
Firmware Version 1.0.11.9..................................................................................................................42
Firmware Version 1.0.9.10..................................................................................................................43
Firmware Version 1.0.7.12..................................................................................................................43
Firmware Version 1.0.7.9....................................................................................................................43
Firmware Version 1.0.5.4....................................................................................................................44
Firmware Version 1.0.3.10..................................................................................................................45
Firmware Version 1.0.2.25..................................................................................................................47
WELCOME...............................................................................................48
PRODUCT OVERVIEW............................................................................50
Technical Specifications .....................................................................................................................50
INSTALLATION........................................................................................55
Equipment Packaging.........................................................................................................................55
Connect Your UCM630X (UCM6301 as an example) ........................................................................55
UCM6302 front and back view....................................................................................................57
UCM6304 front and back view....................................................................................................57
UCM6308 front and back view....................................................................................................58
GETTING STARTED ................................................................................60
Use the LCD Menu .............................................................................................................................60

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UCM630X Series User Manual
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Use the LED Indicators.......................................................................................................................62
Using the Web UI ...............................................................................................................................63
Accessing the Web UI.................................................................................................................63
Setup Wizard...............................................................................................................................64
Main Settings ..............................................................................................................................66
Web GUI Languages ..................................................................................................................66
Web GUI Search Bar ..................................................................................................................67
Saving and Applying Changes....................................................................................................67
Setting Up an Extension.....................................................................................................................67
SYSTEM SETTINGS ................................................................................69
General Settings.................................................................................................................................69
IM Settings..........................................................................................................................................70
Cloud IM......................................................................................................................................70
IM Server.....................................................................................................................................71
HTTP Server.......................................................................................................................................72
Network Settings ................................................................................................................................74
Basic Settings .............................................................................................................................74
802.1X.........................................................................................................................................81
Static Routes...............................................................................................................................83
Port Forwarding ..........................................................................................................................86
ARP Settings...............................................................................................................................89
OpenVPN®.........................................................................................................................................90
DDNS Settings ...................................................................................................................................91
Security Settings.................................................................................................................................94
Static Defense.............................................................................................................................94

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UCM630X Series User Manual
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Dynamic Defense........................................................................................................................99
Fail2ban ....................................................................................................................................100
SSH Access ..............................................................................................................................103
LDAP Server.....................................................................................................................................104
LDAP Server Configurations.....................................................................................................105
LDAP Phonebook......................................................................................................................107
LDAP Client Configurations ...................................................................................................... 110
Time Settings.................................................................................................................................... 113
Automatic Date and Time .........................................................................................................113
Set Date and Time .................................................................................................................... 113
NTP Server ............................................................................................................................... 114
Office Time................................................................................................................................ 114
Holiday ......................................................................................................................................116
Email Settings................................................................................................................................... 118
Email Settings ........................................................................................................................... 118
Email Templates........................................................................................................................121
Email Footer Hyperlink..............................................................................................................122
Email Send Log.........................................................................................................................122
HA.....................................................................................................................................................126
HA settings................................................................................................................................126
HA Status ..................................................................................................................................128
HA Log ......................................................................................................................................128
TR-069..............................................................................................................................................128
PROVISIONING .....................................................................................130
Overview...........................................................................................................................................130

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UCM630X Series User Manual
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Configuration Architecture for End Point Device ..............................................................................130
Auto-Provisioning Settings ...............................................................................................................131
Discovery..........................................................................................................................................135
Uploading Devices List.....................................................................................................................136
Managing Discovered Devices.........................................................................................................136
Global Configuration.........................................................................................................................138
Global Policy .............................................................................................................................138
Global Templates ......................................................................................................................150
Model configuration ..........................................................................................................................152
Model templates........................................................................................................................152
Model Update............................................................................................................................154
Device Configuration ........................................................................................................................156
Create New Device ...................................................................................................................157
Manage Devices .......................................................................................................................158
Sample Application ...........................................................................................................................163
EXTENSIONS.........................................................................................168
Create New User ..............................................................................................................................168
Create New SIP Extension .......................................................................................................168
Create New IAX Extension .......................................................................................................182
Create New FXS Extension ......................................................................................................189
Batch Add Extensions.......................................................................................................................199
Batch Add SIP Extensions ........................................................................................................199
Batch Add IAX Extensions ........................................................................................................208
Batch Extension Resetting Functionality ..........................................................................................214
Search and Edit Extension ...............................................................................................................215

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UCM630X Series User Manual
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Export Extensions.............................................................................................................................216
Import Extensions.............................................................................................................................217
Extension Details..............................................................................................................................227
E-mail Notification.............................................................................................................................228
Multiple Registrations per Extension ................................................................................................230
SMS Message Support.....................................................................................................................231
EXTENSION GROUPS...........................................................................232
Configure Extension Groups ............................................................................................................232
Using Extension Groups...................................................................................................................233
ANALOG TRUNKS ................................................................................234
Analog Trunk Configuration ..............................................................................................................234
PSTN Detection................................................................................................................................239
VOIP TRUNKS .......................................................................................244
VoIP Trunk Configuration..................................................................................................................244
Trunk Groups....................................................................................................................................259
Direct Outward Dialing (DOD) ..........................................................................................................260
SLA STATION ........................................................................................263
Create/Edit SLA Station....................................................................................................................263
Sample Configuration .......................................................................................................................264
CALL ROUTES ......................................................................................267
Outbound Routes .............................................................................................................................267
Configuring Outbound Routes ..................................................................................................267
Outbound Blacklist ....................................................................................................................271

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Scheduled Sync ........................................................................................................................273
PIN Groups ...............................................................................................................................273
Inbound Routes ................................................................................................................................276
Inbound Rule Configurations ....................................................................................................277
Inbound Route: Prepend Example............................................................................................283
Inbound Route: Multiple Mode ..................................................................................................284
Inbound Route: Route-Level Mode ...........................................................................................286
Inbound Route: Inbound Mode BLF Monitoring........................................................................287
Inbound Route: Import/Export Inbound Route ..........................................................................288
FAX with Two Media..................................................................................................................289
Blacklist Configurations.............................................................................................................289
FAX SERVER.........................................................................................292
Configure Fax/T.38 ...........................................................................................................................292
Receiving Fax...................................................................................................................................295
Example Configuration to Receive Fax from PSTN Line..........................................................295
Example Configuration for Fax-To-Email ..................................................................................297
FAX Sending.....................................................................................................................................299
MULTIMEDIA MEETING ........................................................................301
Multimedia Room Configurations .....................................................................................................302
Multimedia Meeting Call Operations ................................................................................................305
Join a Meeting Call ...................................................................................................................305
Invite Other Parties to Join Meeting..........................................................................................305
During the meeting....................................................................................................................306
Google Service Settings Support..............................................................................................308
Meeting Schedule............................................................................................................................. 311

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UCM630X Series User Manual
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Meeting Recordings..........................................................................................................................316
Call Statistics ....................................................................................................................................317
IVR .........................................................................................................319
Configure IVR ...................................................................................................................................319
Black/Whitelist in IVR .......................................................................................................................323
Create Custom Prompt.....................................................................................................................325
Key Pressing Events ........................................................................................................................326
LANGUAGE SETTINGS FOR VOICE PROMPT....................................328
Download and Install Voice Prompt Package...................................................................................328
Customize Specific Prompt ..............................................................................................................330
Username Prompt Customization ....................................................................................................330
Upload Username Prompt File from Web GUI .........................................................................330
Record Username via Voicemail Menu.....................................................................................331
VOICEMAIL............................................................................................332
Configure Voicemail..........................................................................................................................332
Access Voicemail..............................................................................................................................335
Leaving Voicemail.............................................................................................................................337
Voicemail Email Settings ..................................................................................................................337
Configure Voicemail Group...............................................................................................................338
RING GROUP.........................................................................................341
Configure Ring Group.......................................................................................................................341
Remote Extension in Ring Group.....................................................................................................345
RESTRICT CALLS.................................................................................348

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Configure Restrict Calls....................................................................................................................348
PAGING AND INTERCOM GROUP .......................................................349
Configure Paging/Intercom Group....................................................................................................349
Configure Multicast Paging .......................................................................................................349
Configure 2-way Intercom.........................................................................................................351
Configure 1-way Paging............................................................................................................353
Configure Announcement Paging .............................................................................................355
Paging/Intercom Group Settings...............................................................................................356
Configure a Scheduled Paging/Intercom..........................................................................................357
OPERATOR PANEL...............................................................................359
Configure Operator Panel.................................................................................................................359
CALL QUEUE ........................................................................................361
Configure Call Queue .......................................................................................................................361
Call Center Settings and Enhancements .........................................................................................367
Call Queue Statistics ........................................................................................................................369
Switchboard......................................................................................................................................374
Global Queue Settings .....................................................................................................................377
PICKUP GROUPS..................................................................................379
Configure Pickup Groups .................................................................................................................379
Configure Pickup Feature Code .......................................................................................................380
MUSIC ON HOLD...................................................................................382
BUSY CAMP-ON....................................................................................386

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UCM630X Series User Manual
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PRESENCE............................................................................................387
FOLLOW ME..........................................................................................390
SPEED DIAL ..........................................................................................393
DISA.......................................................................................................395
EMERGENCY.........................................................................................397
CALLBACK............................................................................................401
BLF AND EVENT LIST...........................................................................403
BLF ...................................................................................................................................................403
Event List..........................................................................................................................................403
DIAL BY NAME......................................................................................406
Dial by Name Configuration..............................................................................................................406
ACTIVE CALLS AND MONITOR ...........................................................410
Active Calls Status............................................................................................................................410
Hang Up Active Calls........................................................................................................................412
Call Monitor ......................................................................................................................................412
CALL FEATURES ..................................................................................414
Feature Codes..................................................................................................................................414
Parking Lot .......................................................................................................................................421
Call Park ...........................................................................................................................................423
Park a Call.................................................................................................................................423

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UCM630X Series User Manual
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Retrieve Parked Call .................................................................................................................423
Monitor Call Park CID Name Information (GXP21xx, GRP261x Phones Only) .......................424
Call Recording ..................................................................................................................................424
Enable Spy .......................................................................................................................................425
Shared Call Appearance (SCA)........................................................................................................425
ANNOUNCEMENT.................................................................................430
PBX SETTINGS .....................................................................................431
PBX Settings/General Settings ........................................................................................................431
PBX Settings/RTP Settings ..............................................................................................................434
RTP Settings .............................................................................................................................434
Payload .....................................................................................................................................435
PBX Settings/Voice Prompt Customization ......................................................................................437
Record New Custom Prompt ....................................................................................................437
Upload Custom Prompt.............................................................................................................438
Download All Custom Prompt ...................................................................................................438
PBX Settings/ Call Failure Tone Settings .........................................................................................439
SIP Trunk Prompt Tone .............................................................................................................439
General Call Prompt Tone.........................................................................................................440
PBX Settings/ File Storage Management.........................................................................................441
PBX Settings/NAS............................................................................................................................443
SIP SETTINGS .......................................................................................444
SIP Settings/General ........................................................................................................................444
SIP Settings/MISC............................................................................................................................445
SIP Settings/Session Timer ..............................................................................................................446

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UCM630X Series User Manual
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SIP Settings/TCP and TLS ...............................................................................................................446
SIP Settings/NAT ..............................................................................................................................447
SIP Settings/TOS..............................................................................................................................448
SIP Settings/STIR/SHAKEN.............................................................................................................450
Transparent Call-Info header............................................................................................................453
IAX SETTINGS.......................................................................................454
IAX Settings/General ........................................................................................................................454
IAX Settings/Registration..................................................................................................................455
IAX Settings/Security........................................................................................................................456
INTERFACE SETTINGS.........................................................................457
Analog Hardware..............................................................................................................................457
DAHDI Settings ................................................................................................................................459
IOT DEVICE MANAGEMENT.................................................................461
IPC Devices......................................................................................................................................461
UCM RemoteConnect ...........................................................................463
Plan Settings ....................................................................................................................................465
Integrated Customer Service SDK ...................................................................................................468
UI Customization ..............................................................................................................................468
Statistics ...........................................................................................................................................469
UCM6300’s Wave APP ..........................................................................471
API CONFIGURATION...........................................................................473
API Configuration Parameters..........................................................................................................473

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UCM630X Series User Manual
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API Queries Supported .............................................................................................................475
Upload Voice Prompt via API ...........................................................................................................478
CTI SERVER ..........................................................................................480
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............481
CRM INTEGRATION ..............................................................................482
SugarCRM........................................................................................................................................482
VTigerCRM .......................................................................................................................................484
ZohoCRM .........................................................................................................................................485
Salesforce CRM ...............................................................................................................................488
ACT! CRM ........................................................................................................................................489
PMS INTEGRATION...............................................................................491
HMobile PMS Connector ..................................................................................................................492
HSC PMS .........................................................................................................................................492
Mitel PMS .........................................................................................................................................494
IDS PMS...........................................................................................................................................495
PMS API ...........................................................................................................................................495
Connecting to PMS...........................................................................................................................495
PMS Features...................................................................................................................................496
Room Status .............................................................................................................................496
Wake Up Service ......................................................................................................................498
Mini Bar .....................................................................................................................................499
WAKEUP SERVICE ...............................................................................502
Wake Up Service using Admin Login ...............................................................................................502

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UCM630X Series User Manual
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Wake Up Service from User Portal...................................................................................................504
Wake Up Service using Feature Code .............................................................................................504
ANNOUNCEMENTS CENTER ...............................................................505
Announcements Center Settings......................................................................................................506
Group Settings..................................................................................................................................506
QUEUE METRICS..................................................................................509
STATUS AND REPORTING ...................................................................510
PBX Status .......................................................................................................................................510
Trunks .......................................................................................................................................510
Extensions.................................................................................................................................512
Interfaces Status .......................................................................................................................513
System Status ..................................................................................................................................514
General .....................................................................................................................................515
Network .....................................................................................................................................515
Remark......................................................................................................................................516
Storage Usage ..........................................................................................................................517
Resource Usage .......................................................................................................................518
System Events..................................................................................................................................519
Alert Events List ........................................................................................................................519
Alert Log....................................................................................................................................526
Alert Contact .............................................................................................................................527
CDR..................................................................................................................................................528
Downloaded CDR File ..............................................................................................................536
CDR Export Customization .......................................................................................................538

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UCM630X Series User Manual
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CDR in GDMS Cloud ................................................................................................................538
Statistics....................................................................................................................................539
Recording Files .........................................................................................................................540
USER PORTAL ......................................................................................542
Basic Information..............................................................................................................................544
Personal Data...................................................................................................................................544
Value-added Features ......................................................................................................................544
MAINTENANCE .....................................................................................545
User Management ............................................................................................................................545
User Information .......................................................................................................................545
Multi-Factor Authentication .......................................................................................................546
Custom Privilege .......................................................................................................................547
Concurrent Multi-User Login .....................................................................................................551
Address Book Management .............................................................................................................552
Contact Management................................................................................................................552
Department Management .........................................................................................................555
Login Settings...................................................................................................................................560
Change Password.....................................................................................................................560
Change Username....................................................................................................................561
Change binding Email...............................................................................................................562
Login Security ...........................................................................................................................562
Operation Log...................................................................................................................................563
Upgrading .........................................................................................................................................565
No Local Firmware Servers ......................................................................................................566
Backup..............................................................................................................................................567

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Backup/Restore ........................................................................................................................567
Data Sync..................................................................................................................................570
Restore Configuration from Backup File ...................................................................................572
System Cleanup/Reset.....................................................................................................................573
Reset and Reboot .....................................................................................................................573
Cleaner......................................................................................................................................574
USB/SD Card Files Cleanup.....................................................................................................580
System Recovery .............................................................................................................................581
Syslog...............................................................................................................................................582
Network Troubleshooting..................................................................................................................583
Ethernet Capture.......................................................................................................................583
IP Ping.......................................................................................................................................585
Traceroute .................................................................................................................................586
Record Meeting for Diagnosis...................................................................................................587
Signaling Troubleshooting ................................................................................................................587
Analog Record Trace ................................................................................................................587
Service Check ..................................................................................................................................589
Network Status .................................................................................................................................590
EXPERIENCING THE UCM630X SERIES IP PBX.................................591

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UCM630X Series User Manual
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Table of Tables
Table 1: Technical Specifications ........................................................................................................................50
Table 2: UCM630X Equipment Packaging..........................................................................................................55
Table 3: LCD Menu Options ................................................................................................................................61
Table 4: UCM6304/6308 LED Indicators.............................................................................................................62
Table 5: General Settings Parameters ................................................................................................................69
Table 6: Cloud IM Parameters ............................................................................................................................70
Table 7: IM Server parameters............................................................................................................................72
Table 8: HTTP Server Settings............................................................................................................................72
Table 9: UCM630X Network Settings→Basic Settings .......................................................................................74
Table 10: UCM630X Network Settings→802.1X.................................................................................................83
Table 11: UCM630X Network Settings→Static Routes.......................................................................................84
Table 12: UCM630X Network Settings→Port Forwarding ..................................................................................86
Table 13: ARP Settings .......................................................................................................................................89
Table 14: UCM630X System Settings→Network Settings→OpenVPN® ...........................................................90
Table 15: UCM630X Firewall→Static Defense→Current Service.......................................................................94
Table 16: Typical Firewall Settings ......................................................................................................................96
Table 17: Firewall Rule Settings..........................................................................................................................97
Table 18: UCM630X Firewall Dynamic Defense .................................................................................................99
Table 19: Fail2Ban Settings ..............................................................................................................................101
Table 20: SSH Access.......................................................................................................................................103
Table 21: Time Auto Updating ........................................................................................................................... 113
Table 22: Create New Office Time .................................................................................................................... 115
Table 23: Create New Holiday........................................................................................................................... 117
Table 24: Email Settings.................................................................................................................................... 119

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UCM630X Series User Manual
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Table 25: Email Log – Display Filter..................................................................................................................123
Table 26: Email Codes ......................................................................................................................................124
Table 27: HA Settings parameters ....................................................................................................................127
Table 28: Auto Provision Settings .....................................................................................................................133
Table 29: Global Policy Parameters – Localization...........................................................................................139
Table 30: Global Policy Parameters – Phone Settings .....................................................................................140
Table 31: Global Policy Parameters – Contact List...........................................................................................141
Table 32: Global Policy Parameters – Maintenance .........................................................................................143
Table 33: Global Policy Parameters – Network Settings ..................................................................................146
Table 34: Global Policy Parameters – Customization.......................................................................................147
Table 35: Global Policy Parameters – Communication Settings.......................................................................149
Table 36: Create New Template ........................................................................................................................150
Table 37: Create New Model Template .............................................................................................................152
Table 38: SIP Extension Configuration Parameters→Basic Settings ...............................................................169
Table 39: SIP Extension Configuration Parameters→Media ............................................................................172
Table 40: SIP Extension Configuration Parameters→Features........................................................................173
Table 41: SIP Extension Configuration Parameters→Specific Time.................................................................181
Table 42: Table 34: SIP Extension Configuration Parameters→Follow Me ......................................................181
Table 43: IAX Extension Configuration Parameters→Basic Settings ...............................................................182
Table 44: IAX Extension Configuration Parameters→Media ............................................................................184
Table 45: IAX Extension Configuration Parameters→Features........................................................................184
Table 46: IAX Extension Configuration Parameters→Specific Time.................................................................188
Table 47: IAX Extension Configuration Parameters→Follow Me......................................................................189
Table 48: FXS Extension Configuration Parameters→Basic Settings ..............................................................190
Table 49: FXS Extension Configuration Parameters→Media ...........................................................................191
Table 50: FXS Extension Configuration Parameters→Features.......................................................................193