Veloci Diamond User manual

Instruction manual
Veloci Diamond, Hopper, Hybrid (Sport), Solid, Spirit, Vivid

Veloci manual © Bizbike 2022
Bizbike Ireland | 2 Dublin Landings, Dublin, Ireland | www.bizbike.ie | [email protected] | [phone]
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Contents
Introduction 4
Congratulations on the purchase of your Veloci 4
Contact Bizbike 4
Performing bike maintenance yourself 5
Key to icons 5
Warranty 6
Safety 8
Bike safety 8
Transport by car 8
Quickly on your way: Checklist before departure 10
Electrical parts 11
Battery 11
Display & Control Panel 16
Non-electrical parts 20
Saddle 20
Handlebars 20
Bicycle lock 22
Folding your e-bike 22
Any questions? 23

4
Introduction
Congratulations on the purchase of your Veloci!
Read this manual carefully and keep it handy.
To enjoy your Veloci for as long as possible,
please follow the recommendations and tips in
this manual.
The recommendations and tips below will improve
your comfort and safety on the road. However,
the manufacturer cannot rule out the possibility of
damage, despite careful monitoring. Therefore, you
cannot derive any rights from these instructions, with
the exception of the stated warranty periods. The
manufacturer is not liable for any damage, unless
provided for by law.
Contact Bizbike:
- If you have any questions or comments
- To request your first free service after 500 km or
within 6 months - whatever comes first.
Note: The first free service must be used within the
first 6 months or the free service becomes invalid.
- For the annual maintenance of your bicycle just
before the start of winter or before a cycling trip
- To have parts replaced
You can do that on the online platform
My Bizbike via “My support” .
my.bizbike.ie
By phone Bizbike can be reached
via [phone]

5
Performing bike maintenance yourself:
- Inflate your tires monthly to 4.5-5 bar.
- Rinse your chain and chain case monthly, dry it
and lubricate with chain oil. A little goes a long
way: do not use too much chain oil.
- Charge your battery every two months and store
your battery indoors at room temperature.
- Clean your bike regularly.
Attention: NEVER use a pressure washer
or submerge your bike in water.
- Check the lights and reflectors periodically. If
necessary, have them replaced so that other
road users can see you riding.
Key to icons:
- Attention: Consult Bizbike customer service
- Attention: Warning

6
Warranty
Warranty provision
The exact warranty period is determined based on
the delivery date. You must always furnish Bizbike
with proof of purchase for the bicycle if you wish to
make a warranty claim.
Warranty period
- Frames are guaranteed for life against construc-
tion and/or material defects.
- Except for the parts mentioned in the last point
of the list, the warranty for all non-electrical parts
is 7 years.
- The warranty is 2 years for electrical parts,
including the battery.
- No warranty is given on parts that are subject to
wear, such as tires, chain, and brake pads, unless
there are construction and/or material faults.
Voidance of warranty
- In the following cases the warranty is void:
• Improper and/or careless use of the bicycle;
• Maintenance not in accordance with the
manual;
• Technical repairs that were not carried out in a
professional manner;
• Retrofitted parts that do not correspond to the
technical specifications of the bicycle.
- Furthermore, liability of Bizbike is expressly
excluded for damage to (parts of) the bicycle as
a result of:
• Incorrect adjustment/tension of handlebars,
stem, saddle, seatpost, derailleur set, brakes,
quick releases of the wheels and saddle;
• Untimely replacement of parts such as brake/
derailleur cables, brake pads, tires, chain and
sprockets;
• As a result of the weather, such as normal
weathering of paint and chrome rust.

Parts covered by warranty
- You are responsible for paying the costs of
transporting the bicycle and/or any out-of-war-
ranty parts.
- If a certain part is under warranty and the original
is no longer available, Bizbike will provide an
alternative of at least equal value.
Submiting a claim
- You submit your claim via “My support” on My
Bizbike.
- If your address has changed, you can update
your details on My Bizbike yourself.
7

8
Safety
Bike safety
- Observe all traffic rules.
• Adjust your speed on slippery roads and con-
sider a longer braking distance in rain or snow.
• Pay attention to the road and not to the display
while driving. Safety first!
• A helmet is not mandatory but is certainly more
than just a luxury.
• Never use the bicycle under the influence of
drugs, alcohol, or illegal substances.
- Make sure your bike’s equipment meets the
minimum legal requirements.
- Avoid heavy shocks and extreme loads.
- Do not make any changes to parts yourself.
Contact Bizbike customer service via digital
assistant Sara or “My support” on the online
platform My Bizbike if necessary.
- Are all nuts and bolts still properly tightened?
When you tighten them, the right torque is
important. If necessary, consult the Bizbike
customer service via digital assistant Sara or
“My support” on the online platform My Bizbike.
Transport by car
Do you want to transport your bicycle by car?
Preferably use a bicycle carrier and follow the steps
below:
- Remove any accessories that could become de-
tached from the bicycle. Don’t forget the battery.
Lock the bike.
- Check whether the bicycle carrier is properly
mounted, whether its lighting works and whether
the number plate is visible.
- Make sure that the side bags, especially the
flaps, are properly secured and do not blow up.
Attention: Consult the Bizbike customer service
via digital assistant Sara or “My support” on the
online platform My Bizbike if the points mentioned
below are not in order and/or parts are loose or
damaged.

9
Element Check and consult Bizbike customer service if necessary
Saddle
Our bicycles are designed to carry a weight of up to 120 kg. If you weigh more than 120
kg and it turns out that overloading is the cause of damage, the warranty on the frame
and non-electrical parts may become void.
Handlebars Do not adjust the handlebars while cycling. Always get off. Do not hang a child seat,
bags, or other objects on the handlebars. The maximum handlebar load is 5 kg.
Child seat
General rule: If using a child seat, you should install it on the back of the bicycle. If
mounted at the front, a child seat can interfere with normal steering. Make sure that the
child seat is attached to the handlebar base if you do mount it at the front.
Hand grips Replace damaged hand grips immediately.
Pedals Be careful with hard and/or leather soles. There is a risk of slipping off the pedals,
especially in rain and wet weather. Always wear footwear with adequate grip.
Brakes
In wet weather, the braking distance is longer. On longer descents it is safer to brake
carefully. Never brake with the front brake alone. This can easily block the front wheel
and cause a fall.
Luggage
carrier
Never transport a passenger on the luggage carrier. The maximum carrying capacity
of the luggage carrier is 25 kg. Make sure that baggage on the luggage carrier cannot
become tangled in the rear wheel.
Engine
The motor support is automatically cut off at speeds above 25 km/h or when you
brake. This is in accordance with European legislation regarding electric-powered
bicycles.

10
Quickly on your way: Checklist before departure
- Is the battery slotted correctly into place? If you
have a Veloci Diamond, Hopper or Spirit, turn on
the battery first. Then you can also switch on the
display. If you have a Veloci Hybrid (Sport), Solid
or Vivid, all you need to do is turn on the display.
- Start pedaling: the electric assistance should
already be switched on.
- Use the manual gears as you would with a
non-electric bicycle. This way you can easily
travel uphill and avoid overloading bicycle parts
such as the gear system.
- The bike offers support up to 25 km/h. For safe-
ty, there is no support when you stop pedaling or
brake.
- When you are cycling, focus on the road, not
the display. Adjust your speed to the traffic and
weather conditions.
- The battery and display will turn off automatically
after 5-10 minutes of inactivity.
- Purchase a sturdy second lock and always
secure your bike, both indoors and outdoors.
Attention: Consult the Bizbike customer service
via digital assistant Sara or “My support” on the
online platform My Bizbike if the points mentioned
below are not in order and/or parts are loose or
damaged.

11
Electrical parts
Battery
Range
The battery of your electric bike enables you to get
where you need to be. Veloci bicycles have batteries
with different capacities. The reasons why its range
is high or low remain the same as shown on the
table on the next page.
Maintenance tips
Maintenance also remains the same. With the
following tips you can ensure that the battery retains
a high capacity for a long time:
Performance
- Never let the battery run completely empty. This
can seriously affect battery performance.
- You can charge the battery up to 600 times. On
average, this corresponds to a period of 4-5
years.
- Store your battery in a dry and protected place at
room temperature.
- Like other batteries, the battery of an e-bike is
sensitive to ambient temperatures. In freezing
weather, its capacity can drop by 33%.
- The battery can withstand rain but should never
be submerged in water or cleaned with a pres-
sure washer.
- Has the battery fallen? Have the battery checked
for internal damage or short circuit as soon as pos-
sible by scheduling a maintenance on My Bizbike.

12
Range of your electrical bicycle
Long distance/ long range Shorter distance/ shorter range
The journey
you take
Low speed and low support Higher speed and support level
No stops Multiple starts and stops
Well-maintained and smooth road Sandy or gravel road
Your
cycling style
Driving calmly Driving aggressively
Bent over Upright
Low weight Heavily loaded
Using manual gears correctly & regularly Never using manual gears
The weather
conditions
Warm Cool to cold
Light wind Strong headwind
Dry road Wet and slippery road
How the e-bike
has been
maintained
Correct tire pressure Low tire pressure
Well maintained Poorly or not maintained

13
Unplugging and putting back in place
Veloci Diamond, Hopper, Hybrid (Sport), Solid, Spirit
To slide the battery out of the cradle, you need to
open the lock. Make sure the lock clicks into place
when you put the battery back in place. Do not
forget to lock the battery.
Veloci Vivid
To remove the battery from the frame, follow the
instructions as indicated on the sticker beside the
battery:
1. Push down the button on the battery cover.
2. Remove the battery cover from the frame
3. Turn the key counterclockwise into the battery
lock to release the battery.
4. Now the battery can be removed from the frame
If the steps are not performed in the correct order,
the battery cover will not come off.
Turn the key back clockwise and press the
cover hard against the frame to lock it back.
Now follow the steps in the correct order.
4
3
1
2

14
Load
- Always connect the charger to the battery first.
Only then insert the plug into the socket. Do not
do it the other way around, as that could serious-
ly damage the charger.
(A) Charging port
- If the charger light turns red, charging has started
successfully.
- Do not cover the charger while charging.
- Always fully charge the battery. Charging takes
6-8 hours and is complete when the light on the
charger turns green.
- Once the battery is fully charged, charging will
stop automatically. To avoid damage, disconnect
the charger as soon as possible, preferably within
24 hours.
- First remove the plug from the socket, then
disconnect the charger from the battery.
- Charge your battery every two months and store
your battery indoors at room temperature: after
two months of inactivity, the battery will suffer
irreparable damage, and the warranty on the
battery will expire.
Safety regulations
- Keep children away from battery and charger.
- Use only the charger supplied.
- Do not open the charger: inside the battery is a
high voltage circuit.
- Do not drop the charger and avoid contact with
moisture and water.
- Store the charger in a dry and well-ventilated
area.
- Never connect the positive and negative ter-
minals of the battery directly because this will
cause a short circuit and can lead to serious
damage.
- Any breach of these safety regulations will
invalidate the manufacturer’s warranty.
A
A

15

16
Display
1. Display properties
- Button system: ergonomic and easy to use
- Speed modes:
• TRIP: day counter
• ODO or TOTAL: Total kilometers
• MAXS: Maximum speed
• AVG: Average speed
• RANGE: How much distance can still be
covered
• W: Wattage meter
- Kilometre or mile mode
- Smart battery
• Provides a real indication of battery capacity
• Battery indicator does not fluctuate when
turning the engine on and off
- The brightness of the display is adjustable in five
positions
- Five support levels
- Error: error code Indicator
2. Display description
(A) Current battery capacity
(B) USB connection (has only charging function)
(C) Front and rear light indicator on or off
(D) Error code/maintenance
(E) Current speed
(F) Odometer/mode
(G) Support levels
D
E
F
G
CB
A
H

17
3. Description of control panel and buttons
(A) Increase support
(B) Decrease support and activate pedestrian
assistance (press and hold for 2 seconds)
(C) Activation of front and rear lights (press and
hold for 2 seconds)
(D) Power on/off (press and hold for 2 seconds)
(E) Display detailed information
3.1. Enable support
Press and hold the power button for a few seconds
to turn the display on or off. The display will turn
itself off after 5 minutes if there is no activity.
3.2. Choose support level
Briefly press the PLUS/MINUS button to
change the assistance level. The maximum support
is level 5; at position 0, there is no support. You can
manually change the levels as you wish.
3.3. Consult speed modes
Short press the “i” button to access the different
speed modes.
- TRIP: Day counter
- TOTAL: Total kilometres
- MAXS: Maximum speed
- AVG: Average speed
- RANGE: How much distance can still be covered
- W: Wattage meter
If there is no activity for 5 seconds, the display will
automatically revert to the current speed and trip.
D
E
C
B
A

18
3.4. Turn lighting on and off
The front and rear lights are activated at dusk. Even
if the battery is no longer charged enough to provide
support, the lighting will still work for a few hours.
You can also control the lighting via the light button
on the display. Press the light button for 2 seconds
in order to turn the light on or off.
3.5. Pedestrian assistance
Press the MINUS button until WALK appears at
the assistance levels. Then press and hold the MIN
button . Pedestrian assistance will start after a few
seconds. The pedestrian assistance stops as soon
as you release the button.
Attention: Use this function only when walking
and not when riding your bicycle.
3.6. Battery indicator
When the battery is empty or almost empty, this
button starts flashing. This indicates that the battery
needs to be charged.
4. Data reset
Follow the steps below to change the settings:
- Press “i” twice quickly to enter the settings.
• At the location of the speed, you will see the
symbol “tC”.
• Press the PLUS/MINUS buttons to
choose between N/Y.
• N stands for No. When you press the power
button, you will automatically advance to the
next parameter.
• Y stands for Yes. Pressing the “i” button twice
will delete the data.
• All data is deleted except the ODO or TOTAL
position.

19
- Press “i” twice quickly to exit the settings.
- The settings will close automatically after 10
seconds.
5. Precautions
- The display is water resistant but should not be
submerged in water.
- Do not expose the display to excessive sunlight
when you are not using the bicycle.
- Regularly check the connection between the
display and the controller.
- Do not use thinner, alcohol, or fuel to clean the
display or other electrical components.
6. Error codes: definitions
The display gives warnings in the event of errors.
An error code (or error code) will then appear at the
location of the speed. In that case, we recommend
removing the battery from the bicycle for a few min-
utes and then reinstalling it. Contact Bizbike custom-
er service via digital assistant Sara or “My support”
on the online platform My Bizbike if the error code
does not go away or keeps coming back.
Error Code: definitions
Code Description
07 Overvoltage protection
08 Motor hall signal cable error
11 Temperature controller
12 Current sensor error message
13 Battery temperature error
14 Engine temperature error
21 Speed sensor error
22 BMS communication error message
30 Communication error

20
Non-electrical parts
Saddle
- The saddle is at the correct height if you can sit
on the saddle with your leg straight and your heel
on the pedal in the lowest position. The correct
saddle height places less strain on your body.
- You can raise or lower the saddle by loosening
the nut or the quick release. Tighten the nut or
quick release when you are done.
Handlebars
The position of the handlebars and stem determine
the sitting position, in particular the position of the
back and the pressure of the hands on the handle-
bars. The handlebars are ergonomically shaped.
Before you start tuning:
Check that the brake and gear cables are not too
tight and that the cables are not pinched. This can
disrupt shifting, braking, and steering behavior.
Hopper:
- Adjust the height of the handlebars using the
quick lock (A).
- Adjust the rotation of the handlebars using the
hex keys supplied (B).
B
A