VeriFone e285 User manual

Verifone Part Number DOC087-527-EN-A, Revision A
e285 Power Bank
Installation Guide

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for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-527-EN-A, Revision A
e285 Power Bank Installation Guide
© 2022 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
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Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

E285 POWER BANK INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
e285 Power Bank
Setup
Power Bank Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power Bank Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Instructions for Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Charge & Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Auto-detect Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Input Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging Duration & Operating Temperatures. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Holster for Verifone e285 Power Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 4
Maintenance and
Cleaning
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 5
Verifone Service
and Support
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CONTENTS
4E285 POWER BANK INSTALLATION GUIDE
THIS PAGE IS INTENTIONALLY LEFT BLANK

E285 POWER BANK INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e285 Power
Bank.
Audience
This guide is useful for anyone installing e285 Power Bank.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285 Power Bank.
Chapter 2, e285 Power Bank Setup. Explains how to set up the e285 Power Bank
device.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285 Power Bank.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your e285 Power
Bank.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider and information on how to
order accessories and documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e285 Power Bank, refer to the following set of
documents:
e285 Power Bank Certifications and Regulations VPN DOC087-528-EN
e285 Power Bank Quick Installation Guide VPN DOC087-52X-EN

PREFACE
Conventions and Acronyms
6E285 POWER BANK INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 represents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof and is intended for indoor
use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
NOTE
CAUTION
WARNING

E285 POWER BANK INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
This chapter provides a brief description of the e285 Power Bank.
This e285 Power Bank provides an external battery to prolong the operating time
of the terminal.
e285 Power Bank is to increase battery capacity by 150% of its current value of
e285 device.
Verifone offers a "Holster" (ACC087-036-01-A) to allow the e285 Power Bank to
be carried on a belt or on a lanyard.
Figure 1 e285 Power Bank
Features and
Benefits
•Adds up to 150% capacity to existing e285 terminal battery (3.8 v nominal,
4.35 v max charge level. 1800 mAh)
•Battery shall have a 1.5 year life expectancy
•Design supports Verifone e285
•Four contact pins on the bottom of both the iPhone and payment reader
cases enable charging in the Multi-Device Charger
•Soft-touch finish
•Secure metal screw lock top cap (Screw spare part ACC087-035-01-A, top
cap spare part ACC087-034-01-A)
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DEVICE OVERVIEW
Features and Benefits
8E285 POWER BANK INSTALLATION GUIDE
•Testing and Compliance
•Design enables access for card swipe
•USB-C Port on the bottom allows the ability to charge via cable

E285 POWER BANK INSTALLATION GUIDE 9
CHAPTER 2
e285 Power Bank Setup
This chapter describes the device setup procedure.
Power Bank
Location
Following are guidelines used to select an ideal location for the device.
Ease of Use •Select a location convenient for both merchant and the cardholder.
•Select a flat support surface, such as a countertop or table, or Holster supplied
by Verifone.
•Select a location near a power outlet, POS, ECR, or computer connected to
the terminal. Do not string cables or cords across a walkway for safety.
Environmental
Factors
•Select a flat support surface, such as a countertop or table, to keep the Power
Bank safe in between uses.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the Power Bank away from direct sunlight and anything that radiates
heat, such as a stove or motor.
•Do not use the device outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
•Disconnect the power bank from the e285 before cleaning. Do not apply liquid
near the contacts inside or on the bottom of the power bank.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e285 Power Bank is a secure product and any
tampering may cause the device to cease to function properly.
CAUTION
The Power Bank is not waterproof or dustproof and is intended for indoor use
only. Any damage to the unit from exposure to rain or dust may void any warranty.

E285 POWER BANK SETUP
Inside the Shipping Carton
10 E285 POWER BANK INSTALLATION GUIDE
Unpacking the
Shipping Carton
To unpack the shipping carton:
1Inspect the contents of the shipping carton. The carton may include all or any
of the following:
•e285 Power Bank
•Connectivity cable (Charge cable (USB-C to USB-A) is supplied with the
e285. Not included with the power bank)
2Remove all plastic wrapping from the Power Bank and components.
3Save the shipping carton and packing material for future repacking or moving
of the device
CAUTION
Do not use a damaged unit. If a component appears to be damaged, please
notify the shipping company and your Verifone service provider immediately.