VeriFone e285 User manual

Verifone Part Number DOC087-527-EN-A, Revision A
e285 Power Bank
Installation Guide

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permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-527-EN-A, Revision A
e285 Power Bank Installation Guide
© 2022 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

E285 POWER BANK INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
e285 Power Bank
Setup
Power Bank Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power Bank Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Instructions for Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Charge & Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Auto-detect Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Input Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Charging Duration & Operating Temperatures. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Holster for Verifone e285 Power Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 4
Maintenance and
Cleaning
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 5
Verifone Service
and Support
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CONTENTS
4E285 POWER BANK INSTALLATION GUIDE
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E285 POWER BANK INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e285 Power
Bank.
Audience
This guide is useful for anyone installing e285 Power Bank.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285 Power Bank.
Chapter 2, e285 Power Bank Setup. Explains how to set up the e285 Power Bank
device.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285 Power Bank.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your e285 Power
Bank.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider and information on how to
order accessories and documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e285 Power Bank, refer to the following set of
documents:
e285 Power Bank Certifications and Regulations VPN DOC087-528-EN
e285 Power Bank Quick Installation Guide VPN DOC087-52X-EN

PREFACE
Conventions and Acronyms
6E285 POWER BANK INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 represents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof and is intended for indoor
use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
NOTE
CAUTION
WARNING

E285 POWER BANK INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
This chapter provides a brief description of the e285 Power Bank.
This e285 Power Bank provides an external battery to prolong the operating time
of the terminal.
e285 Power Bank is to increase battery capacity by 150% of its current value of
e285 device.
Verifone offers a "Holster" (ACC087-036-01-A) to allow the e285 Power Bank to
be carried on a belt or on a lanyard.
Figure 1 e285 Power Bank
Features and
Benefits
•Adds up to 150% capacity to existing e285 terminal battery (3.8 v nominal,
4.35 v max charge level. 1800 mAh)
•Battery shall have a 1.5 year life expectancy
•Design supports Verifone e285
•Four contact pins on the bottom of both the iPhone and payment reader
cases enable charging in the Multi-Device Charger
•Soft-touch finish
•Secure metal screw lock top cap (Screw spare part ACC087-035-01-A, top
cap spare part ACC087-034-01-A)
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DEVICE OVERVIEW
Features and Benefits
8E285 POWER BANK INSTALLATION GUIDE
•Testing and Compliance
•Design enables access for card swipe
•USB-C Port on the bottom allows the ability to charge via cable

E285 POWER BANK INSTALLATION GUIDE 9
CHAPTER 2
e285 Power Bank Setup
This chapter describes the device setup procedure.
Power Bank
Location
Following are guidelines used to select an ideal location for the device.
Ease of Use •Select a location convenient for both merchant and the cardholder.
•Select a flat support surface, such as a countertop or table, or Holster supplied
by Verifone.
•Select a location near a power outlet, POS, ECR, or computer connected to
the terminal. Do not string cables or cords across a walkway for safety.
Environmental
Factors
•Select a flat support surface, such as a countertop or table, to keep the Power
Bank safe in between uses.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the Power Bank away from direct sunlight and anything that radiates
heat, such as a stove or motor.
•Do not use the device outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
•Disconnect the power bank from the e285 before cleaning. Do not apply liquid
near the contacts inside or on the bottom of the power bank.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e285 Power Bank is a secure product and any
tampering may cause the device to cease to function properly.
CAUTION
The Power Bank is not waterproof or dustproof and is intended for indoor use
only. Any damage to the unit from exposure to rain or dust may void any warranty.

E285 POWER BANK SETUP
Inside the Shipping Carton
10 E285 POWER BANK INSTALLATION GUIDE
Unpacking the
Shipping Carton
To unpack the shipping carton:
1Inspect the contents of the shipping carton. The carton may include all or any
of the following:
•e285 Power Bank
•Connectivity cable (Charge cable (USB-C to USB-A) is supplied with the
e285. Not included with the power bank)
2Remove all plastic wrapping from the Power Bank and components.
3Save the shipping carton and packing material for future repacking or moving
of the device
CAUTION
Do not use a damaged unit. If a component appears to be damaged, please
notify the shipping company and your Verifone service provider immediately.

E285 POWER BANK SETUP
Power Bank Features
E285 POWER BANK INSTALLATION GUIDE 11
Power Bank
Features
Before you continue the installation process, familiarize yourself with the features
of the e285 Power Bank. (See Figure 2)
Power Bank for Verifone e285 includes the following features:
Figure 2 e285 Power Bank
•Input Interface
•Cabled Input @ USB-C Receptacle Connector
•Charging pads
•Output Interface
•USB-C Plug Connector
•Battery Indicator
•4 White LED Indications
•Battery Level Indicator Button
•1 Battery level indicator button to control turn on/off charging Verifone
e285 from the Power Bank.
Instructions for
Use
Following are the steps to use the power bank.
1Remove the screw to remove the top cap of the case. Once the terminal is
installed replace the top cap and the screw. (See Figure 3)
2Open Protective flap of USB-C port. (See Figure 2)
3Insert the power supply cable USB-C to the Power bank and plug the other
end to the power supply. (See Figure 2)
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NOTE
Please fully charge the Power Bank before using.

E285 POWER BANK SETUP
Instructions for Use
12 E285 POWER BANK INSTALLATION GUIDE
Figure 3 Top Cover Open of e285 Power Bank
4The Power Bank's LED indicator will light up to indicate the charging process
has begun.
5e285 Power Bank LED state without any wall charger attached:
•1st LED represents 25% State of Charge
•2nd LED represents 50% State of Charge
•3rd LED represents 75% State of Charge
•4th LED represents 100% State of Charge (Full Charge)
Figure 4 Battery Indicator button and LEDs
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E285 POWER BANK SETUP
Charge & Sync
E285 POWER BANK INSTALLATION GUIDE 13
6e285 Power Bank LED state while connected to wall charger:
•1st LED blinking represents the power bank is in charging mode and the
battery is between 1% to 24%. Once the 1st LED is solid, then the power
bank is 25% charged.
•2nd LED blinking represents the power bank is in charging mode and the
battery is between 26% to 49%. Once the 2nd LED is solid, then the power
bank is 50% charged.
•3rd LED blinking represents the power bank is in charging mode and the
battery is between 51% to 74%. Once the 3rd LED is solid, then the power
bank is 75% charged.
•4th LED blinking represents the power bank is in charging mode and the
battery is between 76% to 99%. Once the 4th LED is solid, then the power
bank is 100% charged.
7If the e285 Power Bank does not charge within 12 hours, then the power bank
will enter protection mode and stop receiving power from the wall charger.
When this protection mode is active the 4 LEDs on the back of the power bank
will flash (0.5 sec "ON" & 0.5 sec "OFF") continuously to inform user.
8To exit this protection mode, the e285 Power Bank needs to be disconnected
from the wall charger and then re-connected. If the e285 power bank still
cannot be charged in 12 hours, then it will re-enter the protection mode.
930 minutes timeout after the e285 goes to sleep. Press the button to wake the
power bank back up once the e285 is awake.
Charge & Sync
Connect the case to power using any USB-C charger to allow pass-through
charge & sync; the device charges first, and then the juice pack's internal battery.
Auto-detect
Charging
aAuto detect capability is required at the output connector (USB-C Plug)
bAuto detect is required when the input (either when the wall adapter or
Multi-Charger) is attached to the juice pack.
Input Detection
1Power bank will be able to charge from:
aAny 5W, 10W, 12W
bAny 18W, 20W, 29W (if possible Apple), 30W, 61W, 87W, 96W
cPC/ Mac 5W~7.5W
dBC1.2 chargers defined in the USB BC1.2 specification
2Will not take power from any smart device (e.g., a smartphone)
3Default to 2.5W (if cannot identify the power source) per USB-IF requirement.
NOTE
1Wall Adapter can be connected to the USB-C receptacle connector of the
juice pack.
2Multi-Charger can be connected to the Charging Pads of the juice pack.

E285 POWER BANK SETUP
Charging Duration & Operating Temperatures
14 E285 POWER BANK INSTALLATION GUIDE
Able to activate & charge the product in dead battery mode with any adapter
(either Non-PD or PD adapters)
Charging
Duration &
Operating
Temperatures
1The power bank is charged from 0% to 100% within 3.5 hours with a juice
pack by itself.
2The power bank is charged from 0% to 100% within 3.5 hours when the juice
pack is 0% and e285 is inserted within the juice pack & it is at 100%.
3The power bank and e285 are charged from 0% to 100% in 7 hours total. (3.5
hours for each)
4The power bank is charged while having the e285 device inserted in 25°C
ambient environment.
Sleep Mode
Activates Sleep mode after 30 secs from the moment any of these items below
are performed:
•If Power Bank stops receiving input power given battery discharge is not
enabled.
•If there is no activity from the user after a single press & release of the Battery
Indicator Button.
•If e285 is removed for more than 30 minutes from the Power Bank.
Holster for
Verifone e285
Power Bank
Verifone offers a "Holster" to allow the power pack to be carried on a belt or on a
lanyard.
Figure 5 Holster for e285 Power Bank
Important Safety
Instructions
When using this product, basic precautions should always be followed, including
the following:
•To reduce the risk of injury, close supervision is necessary when the
product is used near children.
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E285 POWER BANK SETUP
Important Safety Instructions
E285 POWER BANK INSTALLATION GUIDE 15
•Do not put fingers or hands into the product.
•Do not expose the power bank to rain or snow.
•Do not use the power bank more than the mentioned output rating.
Overload outputs above rating may result in a risk of fire or injury to
persons.
•Do not use a power bank that is damaged or modified. Damaged or
modified batteries may exhibit unpredictable behavior resulting in fire,
explosion, or risk of injury.
•Do not disassemble the power bank. Take it to a qualified service person
when service or repair is required. Incorrect reassembly may result in a
risk of fire or injury to persons.
•Do not expose a power pack to fire or excessive temperature. Exposure to
fire or temperatures above 212°F (100°C) may cause an explosion.
•Have servicing performed by a qualified repair person using only identical
replacement parts. This will ensure that the safety of the product is
maintained.
•Switch off the power bank when not in use.
•Consult the dealer or an experienced technician for help.
CAUTION
To comply with the limits of the Class B digital device, according to Part 15 of the
FCC Rules, this device must be used with certified peripherals and shielded
cables. All peripherals must be shielded and grounded. Operation with non-
certified peripherals or non-shielded cables may result in interference to radio or
reception.

E285 POWER BANK SETUP
Important Safety Instructions
16 E285 POWER BANK INSTALLATION GUIDE
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E285 POWER BANK INSTALLATION GUIDE 17
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions and other specifications
of the e285 Power Bank.
Unit Power
Requirement
Battery Output Capacity & Configuration
•3.8V/ Cell; 2700 mAh Li-ion (polymer) battery, 10.26Wh, 1S1P
Input Capability
•Cabled Input @ USB-C Receptacle Connector
•Input Voltage: 5V±0.25V (±5%)
•Input Current Capability: 1.0A (Max)
•Multi-Charger Input @ Charging pads
•Input Voltage: 5V±0.25V (±5%)
•Input Current Capability: 1.0A (Max)
•4 Charging pads
•VBUS
•D-
•D+
•GND
•Battery as the input to the rest of the system (Juice Pack's Internal Battery
charges the e285)
•Input Voltage: 3.2- 4.35V
•Input Current Capability: 2.7A (Max)
Output Capability
•In Pass-through Mode:
•Cabled Input @ USB-C Receptacle Connector
•Output Voltage @ USB-C Plug Connector: 5V±0.25V (±5%)
•Output Current @ USB-C Plug Connector: 1.0A required
•Output Power @ USB-C Plug Connector: 5W
•Battery as the input to the rest of the system (Juice Pack's Internal Battery
charges the e285)

SPECIFICATIONS
Temperature
18 E285 POWER BANK INSTALLATION GUIDE
•Output Voltage @ USB-C Plug Connector: 5V, 0.25V (5%)
•Output Current @ USB-C Plug Connector: 1.0A required
•Output Power @ USB-C Plug Connector: 5W
Temperature
•Storage Temperature
•Discharge: –20°C to +60°C
•Operating RH 5% to 95% non-condensing
•Storage RH 5% to 95% non-condensing
•1 month: -20°C to +60°C
•3 months: -20°C to +45°C
•1 year: -20°C to +25°C
Recovery capacity should be more than 80% after the first full charge.
Operating temperature 0°C to 50°C during discharge.
Thermal rise during charging at operating temperature shall not exceed 13°C.
External
Dimensions
•Length: 153.16mm
•Width: 71.59mm
•Height: 27mm
Weight
•110 grams

E285 POWER BANK INSTALLATION GUIDE 19
CHAPTER 4
Maintenance and Cleaning
The e285 Power Bank device has no user-maintainable parts. It can, however, be
cleaned. Your Power Bank is a product of superior design and craftsmanship and
should be treated with care. The following suggestions will help you protect your
warranty coverage.
•Keep the device dry. Precipitation, humidity, and all types of liquids or moisture
can contain minerals that will corrode electronic circuits. If your device gets
wet, switch off the power and allow the device to dry completely before
replacing it.
•Do not use or store the device in dusty and dirty areas. Its moving parts and
electronic components can be damaged.
•Do not store the device in hot areas. High temperatures can shorten the life of
electronic devices, and warp or melt certain plastics.
•Do not store the device in cold areas. Moisture can form inside the device and
damage electronic circuit boards when the device returns to its normal
temperature.
•Do not drop, knock, or shake the device. Rough handling can break internal
circuit boards and fine mechanics.
•Do not paint the device. Paint can clog the USB-C port and prevent proper fit
with the terminal.
•Keep the device free from any small and loose items (such as paper clips,
staples, or coins) that could accidentally get inside it through an opening.
•Do not attempt to open the device other than as instructed in this guide.
These suggestions apply equally to your Power Bank or any of its attachments or
accessories. If your device is not working properly, take it to the nearest
authorized service facility for servicing or replacement. For your safety, have this
device serviced only by a Verifone-authorized service provider.

MAINTENANCE AND CLEANING
Surface Cleaning
20 E285 POWER BANK INSTALLATION GUIDE
Surface
Cleaning
To clean the device, use a clean cloth slightly damped with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
•Cleaning - Recommended cleaning agents are listed below.
•Hand soap
•Dish wash detergent
•Moisture - Avoid a very humid environment for storage or operating.
•Storage Temperature
•Storage RH 5% to 95% non-condensing
•1 month: -20°C to +60°C
•3 months: -20°C to +45°C
•1 year: -20°C to +25°C
•Recovery capacity should be more than 80% after the first full charge.
•Don't leave the product outside in the sun.
Additional
Safety
Information
The following is additional safety information for using this device.
Potentially
Explosive
Environments
Do not use this device in any area with a potentially explosive atmosphere. Follow
all signs and instructions. Potentially explosive atmosphere include areas where
you would normally be advised to turn off your vehicle engine. Sparks in such
areas could cause an explosion or fire resulting in bodily injury or even death.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or display.