VeriFone Topaz XL Manual

To p a z X L
Hardware Installation Guide
P/N: DOC050-001-01-A
Revision: A01

Topax XL Hardware Installation Guide
May 19, 2014
VeriFone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2014 VeriFone, Inc. All rights reserved.
No part of this publication covered by the copyrights hereon may be reproduced or
copied in any form or by any means — graphic, electronic, or mechanical, including
photocopying, taping, or information storage and retrieval systems — without written
permission of the publisher.
The content of this document is subject to change without notice. The information
contained herein does not represent a commitment on the part of VeriFone. All
features and specifications are subject to change without notice.
VeriFone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of
VeriFone, Inc. Ruby Card, iOrder, and Commander Site Controller are trademarks of
VeriFone. All other brand names and trademarks mentioned in this document are the
properties of their respective holders.

Topaz XL Hardware Installation Guide
Revison History
Revision Date Description
A00 May 02, 2014 Initial documentation release.
Ao1 May 19, 2014 Added French translations for warnings.

Important Information
Before you install the Topaz, please read the following important information:
1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY VERIFONE, INC.
COULD VOID THE USER’S AUTHORITY TO OPERATE THIS EQUIPMENT.
2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.
Renseignements importants
Avant d'installer le Topaz, veuillez lire les renseignements importants qui suivent :
1. LES MODIFICATIONS NON EXPRESSÉMENT APPROUVÉES PAR VERIFONE,
INC. POURRAIENT ANNULER LE DROIT D'UTILISER CET APPAREIL.
2. CET APPAREIL NE DOIT PAS ÊTRE RÉPARÉ PAR L'UTILISATEUR.
Regulatory Compliance
THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC
RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS EQUIPMENT IN A
RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR HARMFUL
INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER
TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE.
Conformité aux règlements
CET APPAREIL EST CONFORME AUX EXIGENCES RELATIVES AUX APPAREILS
NUMÉRIQUES DE CLASSE A FIGURANT À LA PARTIE 15 DES RÈGLEMENTS DE
LA FCC. L'UTILISATION DE CET APPAREIL DANS UN SECTEUR RÉSIDENTIEL
POURRAIT CAUSER DU BROUILLAGE INACCEPTABLE OU PRÉJUDICIABLE POUR
LES SERVICES DE TÉLÉCOMMUNICATIONS; L'UTILISATEUR DEVRAIT ALORS
PRENDRE TOUTES LES MESURES NÉCESSAIRES POUR CORRIGER LE
BROUILLAGE.
Safety Instructions
■Read all instructions contained in this Installation Guide before making equipment
connections and save these instructions for later use.
■All fuses should be replaced only by authorized service personnel.
■Unit is intended to be used with the provided Listed Power Supply with an output rating of
max. 24 Vdc, 3.75A, which has been evaluated as a Limited Power Source/Class 2
Transformer, output rated SELV, non-energy hazardous.
■Do not apply liquid or aerosol cleaners directly on the unit. Use only damp cloth for cleaning.
■Do not use any attachments not specifically recommended by VeriFone as they can result in
the risk of fire, electric shock, or injury.
■Do not use the Topaz near water.

Do not place this unit on an unstable cart, stand, or table. The unit may fall, causing serious
personal injury and/or damage to the equipment.
Consignes de sécurité
■Lire toutes les directives du guide d'installation avant de brancher l'appareil, et conserver le
guide pour plus tard.
■Ne pas mettre de produit nettoyant liquide ou en aérosol directement sur l'appareil. Nettoyer
l'appareil uniquement à l'aide d'un chiffon humide.
■Ne pas utiliser d'accessoires non expressément recommandés par VeriFone en raison du risque
d'incendie, de décharge électrique ou de blessure.
■Ne pas utiliser le Topaz près d'une source d'eau.
Ne pas placer l'appareil sur un chariot, un kiosque ou une table instable. Il pourrait tomber, ce qui
pourrait causer des blessures corporelles graves ou des dommages à l'équipement.
Consignes de sécurité
■Lisez toutes les instructions contenues dans ce guide d'installation avant de connecter
l'équipement et conserver ces instructions pour une utilisation ultérieure.
■Tous les fusibles doivent uniquement être remplacés par un agent de maintenance autorisé.
■L'appareil est prévu pour être utilisé avec l'alimentation homologuée fournie (valeurs de sortie
nominales max. de 24 V c.c. et 3,75 A), qui a été évaluée comme étant une alimentation
limitée/un transformateur de classe 2, sortie SELV, sans production d'énergie dangereuse.
■N'appliquez pas de détergents liquides ou en aérosol directement sur l'appareil. Utilisez
uniquement un chiffon humide pour le nettoyage.
■Ne pas utiliser d'accessoires non spécifiquement recommandés par VeriFone, car ils peuvent
entraîner des risques d'incendie, de choc électrique ou de blessure. .
■Ne pas utiliser le Topaz près de l'eau.
Ne placez pas cet appareil sur un chariot, un support ou une table. L'appareil pourrait tomber
et causer des blessures graves et / ou endommager l'équipement.

Battery Charging Notification
The unit should be powered up for at least 24 hours prior to initial application download. This
is to prevent loss of data and to ensure that the battery pack is fully charged.
L'appareil doit être chargé pendant au moins 24 heures avant le téléchargement initial de
l'application. Cela permet de prévenir les pertes de données et de s'assurer que le bloc-batterie
est complètement chargé.

Topaz XL Hardware Installation Instructions
May 19, 2014 i
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . .2
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Thermal Receipt Printer Configuration . . . . . . . . . . . . . . . . . .9
Topaz XL Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Installing the Topaz XL Workstation . . . . . . . . . . . . . . . . . . .11
Service and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Topaz XL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Certifications and Environmentals . . . . . . . . . . . . . . . . . .15

Topaz XL Hardware Installation Instructions
ii May 19, 2014

May 19, 2014 1
1Introduction
The VeriFone®Topaz XL™workstation is a high-performance, reliable,
point-of-sale terminal that supports peripherals such as scanners, cash drawers, PINpads, and customer
displays.Topaz XL is capable of running VeriFone POS applications compatible with Commander Site
Controller®or Sapphire Mini Server. Like the Ruby SuperSystem®, the Topaz XL accepts and
processes all payment options, including cash, checks, credit and debit cards, coupons, and various
prepaid cards.
The Ruby SuperSystem keyboard can be used in combination with the touch screen, which simplifies
training and makes many common functions easier and faster to perform. Online help is available to
support the user and promote quick responses. The Topaz XL, including the touch screen, is
configured through graphical user applications supplied by VeriFone or by optional back office
partners.
The Topaz XL operates in a single- or multiple-workstation environment. It uses the Commander Site
Controller or Sapphire Mini-server as a controller for optimum speed and efficiency, a thermal receipt
printer to track sales. An on-screen receipt allows easy viewing of current transactions.
In the absence of an intranet infrastructure, the Topaz XL requires an Ethernet router to connect to the
Commander Site Controler or to the Sapphire Mini-server and V950™to:
■Connect to peripherals, such as fuel dispensers, dispenser card readers (DCRs), and car wash
controllers.
■Perform on-site maintenance operations such as backups, upgrades, restores, and reversions to
previous software versions.
■Connect with the VeriFone Technical Support Center for software downloads and diagnostics.
■Configure remotely using available internet protocols, including a Web browser interface.
Note: Because the Commander Site Controller provides many V950 functions, the V950 may be
present only per specific customer requirements .

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Requirements
Note: The Commander Site Controller, Sapphire Mini-server, V950™, and Topaz XL workstation
must be installed by a VeriFone Authorized Service Contractor (VASC).
Software
■Compatible GemPro and NewPro software for the Commander Site Controller and Sapphire
Mini-server
■Topaz XL application software
Hardware
■V950 PC (The HPV-20 system may also be used to install the
Topaz XL.)
■Commander Site Controller or Sapphire Mini-server
■Topaz XL Workstation and Thermal Receipt Printer
■An intranet infrastructure, or Ethernet router, or switch. The number of workstations
determines the number of switch ports required.
Cables
■Ethernet cable from each Topaz XL to the switch and/or router
■RS-232 cable between peripherals, such as printers
■Printer Power Cable
■Null Modem Adapter
Recommended Equipment
■Uninterruptible Power Supply (UPS) — VeriFone recommends that the Topaz XL be
connected to a UPS with a rating of 200VA or greater.
■Customer Display Pole
■Cash Drawer
■PINpad
■Scanner

Topaz XL Hardware Installation Guide
May 19, 2014 3
Unpacking
Carefully inspect each shipping carton and its contents for any damage that may have occurred during
shipment. If anything appears damaged, immediately file a claim with the shipping company or carrier
and notify your VeriFone representative.
Warning:Never use damaged equipment. A shock or fire hazard may exist if equipment is
energized in a damaged condition.
Avertissement: Ne jamais utiliser un appareil endommagé. La mise sous tension d'un appareil
endommagé pourrait présenter un risque de décharge électrique ou d'incendie.
Remove the following items from their respective shipping cartons:
■Topaz XL Workstation
■Topaz XL Power Supply
■AC Power Cord
■Cable Cover (attached to back of Topaz XL)
■Shielded RS-232 Serial Cable for Printer
■Red Null Modem Adapter for Printer
■Printer Power Cable
■Topaz XL Hardware Installation Guide
■Software Licenses
Note: The cash drawer, customer display pole, thermal printer, and PINpad, which complete the
Topaz XL workstation, are ordered and shipped separately. For EPSPAK/Commander Site
Controller applications, the PINpad must be TCP/IP compatible.
Remove any protective plastic wrapping from the components and place the components on a table or
countertop. Be sure that you have all the parts required for your specific installation before you begin.
Contact your dealer if you are missing any parts.
Note: It is recommended that you keep the shipping carton and any packing material in case it is
necessary to move components from one location to another, or to return the equipment
for service.

Topaz XL Hardware Installation Guide
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May 19, 2014 5
2Installation
The Commander Site Controller or Sapphire Mini-server, V950, and Topaz XL workstation must be
installed by a VeriFone Authorized Service Contractor (VASC) and must be set up in the following
order:
1. V950 (Note that, because the Commander Site Controller provides many V950 functions, the
V950 may be present only per specific customer requirements.)
2. Commander Site Controller or Sapphire Mini-server
3. Topaz XL Workstation
Configuring One or Two Topaz XL Workstations
Installing one or two Topaz XL workstations requires Ethernet cables to connect the Topaz XL to a
router to create an in-store LAN. The printers, customer display, and cash drawers use RS-232 cables
to connect to the Topaz XL, and an additional Ethernet cable to connect the router to a corporate WAN/
Intranet. See the diagram labeled “One or Two Topaz XL Workstations.”
Configuring More Than Two Topaz XL Workstations
Installing more than two Topaz XL workstations requires a WAN/intranet or a switch as well as a
router. The Topaz XL workstations use Ethernet cables to connect to the switch. Switches are available
in various sizes and usually support four or more workstations. The switch connects to the router using
an Ethernet cable. See the diagram labeled “Three or More Topaz XL Workstations.”

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One or Two Topaz XL Workstations

Topaz XL Hardware Installation Guide
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Three or More Topaz XL Workstations

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Choosing a Location
The Topaz XL workstation is generally placed on an easily accessible countertop. Consider the
following when deciding on a location.
■Allow adequate ventilation around the unit.
■All cables must easily reach their connecting devices.
■Consider the height requirements to determine the pole height for the customer display.
■Make sure that there is sufficient clearance for both the drawer and the cashier.
■Make sure that power cords are not in the direct path of foot traffic.
In addition, the location must meet the following requirements:
■Power: 120 Volts AC, 50/60 Hz, 1.5 Amps
■Temperature:
–Operating: 32 to 104° F (0 to 40° C)
–Non-operating: -4 to 158° F (-40 to 70° C)
■Humidity: 15% to 95% relative humidity at 40° C (non-condensing)
Avoid locations with the following characteristics:
Warning:To reduce the risk of fire, do not place the Topaz XL near objects that produce excessive
heat.
Avertissement: Pour réduire le risque d'incendie, placer le Topaz XL loin des objets produisant
une chaleur excessive.
■Direct sunlight
■Moisture
■Excessive dust
■Electrical “noise” or devices that cause excessive voltage variations such as air conditioners,
fans, or high frequency security systems

Topaz XL Hardware Installation Guide
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Diagnostic Panel
The Diagnostic Panel is located on the right side of the Topaz XL and can be accessed by loosening the
screw that holds the cover in place. From left to right, this panel contains the following:
■Soft Reset Button: Reboots the Topaz XL workstation without shutting down the power.
■Switch Panel: Used to configure specific operating modes. Do not change settings unless
instructed by the VeriFone Technical Support Center.
■Console Port: Used only by the VeriFone Authorized Service Contractor (VASC).
■System Heartbeat LED: Pulses on and off to indicate that the Topaz XL is operating
normally.
■Status Window: Displays system operating codes.
Thermal Receipt Printer Configuration
There are two switch banks (SW1 and SW2), each with eight switches, located on the bottom of the
Thermal Receipt Printer.
1. Locate the Switch Bank cover on the bottom of the printer and remove the screw holding the
cover in place. Lift the cover up and remove it.
2. For use with Topaz XL and Topaz II, SW1 switches should all be in the OFF position.

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3. SW2 switches should be in the OFF position, with the exception of switch 6, which should be
in the ON position.
Note: If necessary, use a paper clip to change switch positions.
4. Replace the cover plate. The printer is ready to be installed.
Topaz XL Rear Panel
The rear panel of the Topaz XL workstation has the following ports:
■8 Serial Ports
– COM1 - not assigned
– COM2 - not assigned
– COM3 - Customer Display
– COM4 - Printer
– COM5 - not assigned
– COM6 - Serial DVR
– COM7 - PINpad (Note: No PINpad for EPSPAK/Commander Site Controller
applications)
– COM8 - Scanner
SW1
SW2
Ethernet USB
(2) Printer Power
Speaker (out)
DC Power
Cash Drawers (2) Microphone (in)
COM Ports
Video (in)