Vertex PureWaterCooler PWC-8000 Quick start guide

PureWaterCooler
Owners Installation Manual
PWC-8000
Ice-Making Cooler
Water Products

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www.v e r t e x w a t e r . c o m
Installation, Operation & Service Manual
I c e & W a t e r D i s p e n s e r
PWC-8000
S A F E T Y I N S T R U C T I O N S - - - - - - - - - - --------- - - - - 3
F E A T U R E S & S P E C I F I C A T I O N S - - - - - - - - - - - - - --- 5
D I S P E N S E R U S E - - - - - ------------- - ----------- - 7
D I S P E N S E R C A R E - - - - - - - - - - - - - - - --------- - - - - - 11
I N S T A L L A T I O N I N S T R U C T I O NS--------------1 5
T R O U B L E S H O O T I N G - - - - ---- - ---------------1 9
S E R V I C E & W A R R A N T Y N O T I C E - - - - - - - - - - - - - 2 2
G E N E R A L O P E R A T I N G I N S T R U C T I O N S
Read these instructions before use and save them for future reference.
Let the unit rest, unplugged and upright for 24 hours before use.
 Remove all external and internal packaging materials. Be sure that all parts have
been included before discarding any packaging materials. You may want to keep the
packaging materials if taking the unit out of service or storage.
 Upon receipt and inspection of the unit, the power cord must be replaced if it is
damaged.
 Prior to first use, the waterways must be flushed and sanitized. See page 7 for
procedure and additional details.

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Installation, Operation & Service Manual
NOTICES AND SAFETY INFORMATION
To ensure proper and efficient operation of the Crystal Pro Purified Water Dispenser to
your full satisfaction, carefully follow the instructions in this manual.
Do not use with water that is microbiologically unsafe or of unknown quality
without adequate disinfection before the system.
Check and follow ALL applicable plumbing codes and ordinances when installing this
equipment. Follow local codes if they differ from this manual.
This dispenser has a maximum pressure rating of 100 psi. A pressure
regulator must be used for all plumbed installations. This will help prevent
internal structural damage to the unit and potential water leaks. The pressure
regulator should be installed on the water supply before the inlet connection.
Regularly inspect the filters, filter housings, the plumbing fittings and connections for
water leaks. Water leaks may cause damage to your office or facility and are not the
responsibility of the manufacturer.
Only connect the power cord to a properly grounded outlet. Note: This appliance
is intended to be connected to a twenty amp fused/breaker circuit. Use of an extension
cord will void all warranties.
Keep the power cord out of heavy traffic areas. To avoid a fire hazard, never put the
power cord under rugs, near radiators, stoves or heaters.
Do not use a damaged power cord or plug. If the power cord is damaged, a qualified service
technician must replace it.
This dispenser is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the dispenser by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the dispenser.
This product should not be disposed with other household wastes. To recycle your used
dispenser, contact your local recycler or waste collector for the proper procedures.
Please dispose of properly

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Installation, Operation & Service Manual
SAFETY INSTRUCTIONS
Electrical Safety
DANGER
Improper use of the power cord plug can result in the risk of electrical
shock, property damage and personal injury or death.
 This appliance is equipped with a 3-prong grounding-
type plug, and shall be plugged into a properly
connected grounding-type outlet.
 It is required that a 3–prong grounding-type electrical
outlet properly grounded be used in accordance with
the National Electrical Code and local codes and
ordinances.
 A separate, adequately fused and grounded 20 amp
circuit shall be used for this appliance. The voltage
rating must match the rating label on the unit.
 Do not use an adapter or an extension cord.
 Do not, under any circumstances, cut or remove the third ground prong from
the power cord.
 Never unplug the appliance by pulling the power cord. To disconnect the unit,
always grip the plug firmly and pull straight out from the wall outlet.
 Do not operate the appliance if the cabinet housing is removed or damaged.
 Do not attempt to repair or replace any part of your appliance unless it is
specifically recommended in this manual. All other servicing shall be referred
to a qualified technician.
 To protect against electric shock, do not immerse appliance, plug or cord into
water or other liquids.
Child Safety
 Exercise caution and use reasonable supervision when appliance is used near
children. Never allow children to operate, play with or crawl inside the unit.
Keep packing materials away from children.
 Keep fingers out of pinch point areas and be careful when closing doors if
children are around.
Hot Water Safety
DANGER
This unit can dispense hot water. Hot water can scald your hands
and body and cause serious injury.
 To avoid hot water spilling, always put a cup under the dispenser before you
press the button to dispense hot water.

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Installation, Operation & Service Manual
Cleaning
DANGER
To reduce the risk of injury when cleaning your appliance, follow
these basic precautions.
 Unplug the appliance or disconnect power before performing any
maintenance or cleaning.
 Do not clean appliance with flammable fluids. Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or any other unit. The
fumes can create a fire hazard or explosion.
 Do not use solvent-based cleaning agents or abrasives on the interior or
exterior of the appliance. These cleaners may damage or discolor the
appliance.
 Do not operate the appliance with wet hands, while standing on a wet surface
or while standing in water.
Moving
DANGER
To reduce the risk of injury when moving your appliance, follow these
basic precautions.
 Exercise caution when moving and installing the appliance. The unit is heavy.
To prevent strain or injury, it may require two or more people to move the
unit.
 Remove all ice and drain all water before you transport the unit.
Disposing of Unit
DANGER
When disposing of refrigerated appliances, special handling is
required. It is the consumer’s responsibility to comply with federal,
state and local regulations when disposing of this product.
 Keep the carton, plastic bags and any exterior wrapping materials in a safe
place where children cannot reach them. If you don’t need these materials,
destroy or recycle them. These items may cause suffocation to children.
 To avoid entrapment and suffocation, before you discard this appliance,
remove the doors.

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Installation, Operation & Service Manual
FEATURES & SPECIFICATIONS
Overview
This is a great appliance to help you prepare hot or cold beverages and drinks.
The PWC-8000 ice and water dispensers are an innovative design that
combines cubed and crushed ice with hot and ambient water in a single compact
product. The freezer keeps up to 9 lbs. of ice, cold and available. The bottled
and POU water supply options create the flexibility to place it anywhere in the
office, break room, hotel, home, boat or RV. Black sides with stainless steel
doors and black accents give it a sleek and modern appearance.
Features and Parts
⑪
1. Freezer Door
2. Icemaker (located inside)
3. Ice Bin (located inside)
4. Display Panel
5. Ice and Water Dispenser

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Installation, Operation & Service Manual
6. Drip Tray
7. Storage
8. Supply Inlet (for POU)
9. Back Cover
10. Power Cord
11. Drain (for R/O installations only)
 The dispenser allows you to enjoy cubed or crushed ice and hot or ambient
water with the touch of a button.
 The two-evaporator cooling system and the ice freezer keep ice from melting
and produces ice quickly.
 The bottled or POU supply option makes it perfect for all applications.
 Touch controls bring you the simplicity to select and dispense your preferred
types of ice or water.
 Blue display and bright LED lights make it easy to use anytime and attractive
to display anywhere.
 On/Off buttons for both ice and hot water allow you to save energy and give
you the flexibility to activate them at your discretion.
 Automatic alerts for water and filter life (selection options 6/12/Off) will
prevent you from running out of water and will alert you when it is time for
filter changes.
 Dual action hot safety feature protects from accidental burning.
Specifications and Dimensions
Model No
PWC-8000
Ice Type
Cubed and Crushed
Ice Production Rate
(70°F Air/50°F Water)
Crescent Ice 22 lb / 24 hr
Ice Bin Capacity
11 lb
Water Type
Hot and Ambient Temperatures
Hot Water Temperature
185~195°F
Hot Water Capacity
1.8 L/hr
Operating Temperature for Ice
50~100°F
Water Supply
Bottled Water or POU
Storage Volume
3.5 cu ft
Electrical Rating
115V/60HZ, 5.6A
Unit Dimensions
18-1/8”W x 20-1/8”D x 58-5/8”H
Depth w/ Door Open 90 Degree
37”
Net Weight
120 lbs..

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Installation, Operation & Service Manual
DISPENSER USE
DANGER
Hot water can scald your hands and body and cause serious injury.
CAUTION
Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before the system.
CAUTION
Using water with high TDS levels may cause premature equipment
failure. Preventative maintenance to prevent/remove mineral build
up is required.
CAUTION
Do not store food and drink in the ice freezer.
NOTE
Prior to first time use, allow 24 hours to produce the first batch of ice.
Discard the first three batches of ice produced.
NOTE
This dispenser has a maximum pressure rating of 100 psi (5.5 bar).
A pressure regulator must be used for all installations. This will help
prevent internal structural damage to the unit and potential water
leaks. The pressure regulator should be installed on the water
supply before the inlet connection.
NOTE
It is required that the waterways be sanitized prior to usage. Use
your normal sanitizing solution or 1 TBSP of unscented bleach per
gallon of water with a 5 minute contact time. Flush the water system
after sanitization by dispensing at least 5 gallons of water through
the machine. It is important to flush and sanitize the system after
filter changes and prolonged periods of non-use.

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Installation, Operation & Service Manual
Indicator and Display Functions
Water heater indicator
Low water level indicator
Hot water temperature display
Use of the Dispenser
 Once the unit is powered, if bottled water is selected, the water pump
works immediately to pump water from the bottle to the water tank. If the
filtered or R/O water supply option is selected, the water inlet valve opens
immediately to let water flow into the water tank.
 Once the water tank is full, the icemaker and water heater will start
working immediately. If the water tank is not filled with water within the
time limit for the respective selection, the “Low” indicator will appear, and
then the water pump, water inlet valve, water heater, icemaker and water
dispenser will stop working.
 While the water heater is on, the “Heating” indicator will appear and the
water temperature will be displayed.
 The cooling system will auto-start in 5 minutes. The cooling system will
stop, automatically when ice is being ejected.
 See the Ice/Hot on/off instructions on next page.

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Installation, Operation & Service Manual
Turning the icemaker function on/off
The Icemaker function switch is located on the rear of the unit. The switch is
shipped in the off position.
 Press the “Ice” switch to turn the Icemaker off.
Turning the hot water function on/off
NOTE
The hot water function can be turned off to save energy.
The Hot water function switch is located on the rear of the unit. The switch is
shipped in the off position.
 Press the “Hot” switch to turn the Icemaker off.
Turning the Light on/off
Light & Reset button
 Press the “Light/Reset”button once to turn the task light on. The light will
automatically turn off in 5 minutes; press the button again to turn it off.
Dispensing hot water
NOTE
If the “Hot” button is pressed without unlocking, continuous short
beeps will be heard. The “Hot” button will be locked automatically
once the button is released.
Hot water dispensing button
Hot water unlocking button
 Place a cup under the water dispenser.
 Press the “Hot Water Unlock”button once. You will hear a long beep
indicating the “Hot”button is unlocked and the display will indicate “Hot.”
 Then press and hold “Hot”button within 5 seconds to dispense hot water.
While dispensing, the display will show the hot water temperature in
degrees Fahrenheit.

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Installation, Operation & Service Manual
Dispensing ambient temperature water
Ambient water dispensing button
 Place a cup under the water dispenser.
 Press and hold the “Ambient”button to dispense room-temperature water.
Dispensing ice
NOTE
The ice dispenser will stop working while the freezer door is open.
If ice cubes haven’t been used for several days, they may freeze
together and not dispense. If this happens, remove the ice bin, shake
it, then push it back in.
NOTE
The ice dispenser is designed for rapid filling. Make certain that the
intended container is located directly under the dispenser outlet. A
quick press and release is all that is needed for a single fill container.
Dispensing cubed ice
Cubed ice dispensing button
 Place a cup under the ice dispenser.
 Press and hold the “Cubed” button to dispense cubed ice.
Dispensing crushed ice
Crushed ice dispensing button
 Place a cup under the ice dispenser.
 Press and hold the “Crushed”button to dispense crushed ice.
Replacing water bottle or checking water supply line
When the “Low” indicator appears, water dispensing valves, water pump
and water inlet valve will stop working automatically.
 Check if the water bottle is empty and replace it.
 Check if the water supply line (for POU installations) is producing water
and make repairs if needed.
 Press and hold “Lamp/Reset” button for more than 3 seconds until you
hear a long beep to activate the water pump or inlet valve. This is required
when replacing an empty bottle.
 The “Low” indicator will disappear automatically once the water tank is
filled with water.

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Installation, Operation & Service Manual
Replacing water filters
CAUTION
It is recommended that all water filters be replaced at the same time.
The filters should be replaced as per the manufacturer’s guidelines,
typically at least once a year.
When “FLr” flashes, replace the water filters as soon as possible.
 Reset the “FLr” status by pressing and holding “Lamp/Reset” button for 6
seconds until you hear a long beep and the “FLr” disappears.
 Dispense water for several minutes to flush the system until water is clear.
 To change the filter settings from the 12 month default, the dip switches
on the circuit board will need to be adjusted.
DISPENSER CARE
DANGER
Unplug the unit or disconnect power before performing any maintenance.
CAUTION
If ice cubes block the feeler arm, clear the ice cubes before you pull out
the ice bin.
Move the feeler arm up and keep it above the ice bin while you pull out the
ice bin. Otherwise the feeler arm may be damaged if it is obstructed by the
ice bin.
For 12 months (DEFAULT):
1 & 2 are set to OFF
For 3 months:
1 is set to ON and 2 is set to OFF
For 6 months:
1 is set to OFF and 2 is set to ON
To turn off notification:
1 & 2 are set to ON

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Installation, Operation & Service Manual
How to empty the ice bin
 Use the following instructions to remove the ice bin when emptying ice or
when cleaning the ice bin.
 Push the ice bin back until the auger is engaged in the auger coupler. If it
is stuck, rotate the auger 1/8 turn, then push it in again.
How to drain water from the unit
 Use the water release drain located in the storage compartment to drain
the water left in the unit.
How to remove condensate
 The unit is operated with an automatic defrost cycle. Water collects in a
water tray that is located in the compressor compartment. Normally, the
water evaporates as part of the refrigeration cycle.
 Empty the water if the tray is full.

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Installation, Operation & Service Manual
Cleaning the water system with citric acid if scale has built up
For a bottled unit:
 Fill a 5 gallon bottle with cold water and add 8 oz of citric acid powder and
install the bottle adapter.
 Wait for hot water to be ready. Dispense both ambient and hot water to
flush the system. Repeat this procedure until the bottle is empty.
 Drain the remaining water through the release drain.
 Fill the bottle with clean cold water and install the bottle adapter.
 Dispense both ambient and hot water to rinse the system until water is
clear.
 Drain any remaining water.
For a POU unit:
 Fill a 5 gallon bottle with cold water and add 8 oz of citric acid powder.
 Insert a ¼” OD tube to the line connector located at the back of the unit,
and insert another tube end into the bottle near the bottom.
 Place the bottle above the unit so the water in the bottle can flow into the
internal water tank by siphon.
 Wait for the hot water to be ready. Dispense both ambient and hot water
to flush the system. Repeat this procedure until the bottle is empty
 Release the remaining water through the release drain.
 Fill the container with clean cold water.
 Dispense both ambient and hot water to rinse the system until water is
clear.
 Release the remaining water.
When the “Low” indicator appears
 Check water selection switch first.
 If bottled water is used, check if the water bottle is empty and replace it,
 If POU supply is used, check and ensure adequate water supply.
 Press and hold “Lamp/Reset” button for more than 3 seconds until you
hear a long beep to activate the water pump or inlet valve.
If heavy frost builds up in the ice freezer
 Press and hold the “Hot” button for more than 10 seconds until dEF is
displayed and flashing. dEF will stop flashing when the defrost cycle starts.
 Once the defrost cycle is complete, the hot water temperature will be
displayed.

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Installation, Operation & Service Manual
If ice cubes are frozen together
 Press the “Cubed” or “Crushed” button to dispense ice for a few minutes.
 Open the upper door and pull out the ice bin to shake it to break apart
cubes or remove the large clumps of ice cubes.
If the ice bin is stuck
 Unplug the unit.
 Use a hair dryer with warm or cold air to melt the ice.
 Pull out the ice bin and empty it.
 Wipe up water and put the ice bin back.
 Plug in the unit.
If ice cubes are jammed in the icemaker
 Unplug the unit.
 Use a hair dryer with warm or cold air to melt the jammed ice cubes.
 Remove the jammed ice cubes.
 Plug in the unit.
If a power outage happens
 Unplug the unit.
 Pull out the ice bin and empty it.
 Wipe up water and put the ice bin back.
If you are away on holidays or vacations
 Unplug the unit or disconnect the power.
 Open the upper door
 Pull out the ice bin and empty it.
 Let the freezer defrost.
 Wipe up water and dry the freezer.
 Release the remaining water.
Normal operating sounds you may hear
 You may hear a boiling, rattling or gurgling sound produced by flow of
refrigerant through the evaporator.
 You may hear air being forced through the unit by the evaporator fan.
 You may hear air being forced through the condenser by the condenser
fan.
 You may hear a clicking sound produced by the refrigerant valve or
dispensing valve.
 You may hear a water dripping sound during automatic defrost cycle.

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Installation, Operation & Service Manual
 You may hear a high pitched hum or pulsating sound produced by the
compressor.
 You may hear the ice cubes being ejected from the icemaker to the ice
bin.
INSTALLATION INSTRUCTIONS
Location
CAUTION
This unit is designed for indoor use only.
Use the rear wheels to move the unit around.
 Place the unit away from direct sunlight and heat sources.
 Do not install the unit in moist areas.
 Do not install the unit in the garage.
 Do not install the unit where the ambient temperature range will be below
50 °F or above 100 °F.
 The unit must be placed in a properly ventilated location. Failure to do so
will prevent the unit from cooling properly, and may result in damage to
unit components as well as its contents and will void the warranty.
 The unit must be installed on a floor that is level and strong enough to
support a fully loaded unit up to 200 lb.
Clearance
CAUTION
This unit is designed for free-standing installation only.
 Allow for minimum 2” on the back, 4” clearance on each side, and 12” at
the top for proper air circulation.
 If the unit is installed next to a fixed wall on the right side, leave 6”
minimum clearance to allow the door to swing.
 Adjust the leveling legs to level the unit at a height that allows the door
to be opened and closed properly.
Electrical Requirements
DANGER
It is required that you connect this unit only to a GFCI protected
receptacle. Using an adapter or an extension cord to connect this unit
will void the warranty.
 A dedicated 115V, 60Hz, 15 amp fused & grounded electrical supply is
required. It is recommended that a separate circuit serving only your
appliance be provided.
 Connect to properly grounded outlets only.
 Use outlets that aren’t controlled by a switch.

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Installation, Operation & Service Manual
 Plug the unit into a grounded 3 prong outlet only.
How to insert or disconnect a tube or plug
1. Remove the lock clip first.
2. To install, insert a tube or plug until it is engaged;
To disconnect, press the release ring down and pull out a tube or plug.
3. Install the lock clip.
If Using Bottled Water
NOTE
Use a 3, 4 or 5 gallon bottle of purified water only. A drain is not required.
Bottle adapter and water bottle installation
1 Bottle Adaptor connection
2 Water inlet
3 Water outlet
4 Water release drain
5 Water Selection Switch
6 Filter mounting holes
7 Filter mounting bracket
8 R/O drain fitting

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Installation, Operation & Service Manual
 Open the storage door more than 90 degrees.
 Check that the water inlet (2) and outlet (3) are connected using a loop
of ¼” OD tubing. If the tubing is not present, these connections must be
plugged.
 Clean the outside of new bottle with a clean cloth. Remove bottle cap
completely from the top of the bottle.
 Un-package and assemble the Bottle Adaptor assembly.
 Place the bottle adaptor probe into the bottle.
 Slide the bottle adaptor over the neck of the bottle and push down to
secure.
 Push probe down until the tube hits the bottom of bottle.
 Connect the pump pipe to the bottle adapter by inserting the blue elbow
fitting into the white collet, pushing in until secure.
 Slide bottle into cabinet and close the door.
 Turn the water selection switch (5) as indicated to use bottled water
 Plug in the unit to restart.
If Using POU or Filtered Water Supply
Warning
Do not use with water that is microbiologically unsafe or of unknown quality
without adequate disinfection before the system.
Warning
This dispenser is designed to work with a water pressure between 15 and 100
psi. A pressure regulator must be used for all installations. This will help
prevent internal structural damage to the unit and potential water leaks. The
pressure regulator should be installed on the water supply before the inlet
connection
 Remove the plug from the inlet water supply bulkhead fitting (8), which is
located on the back of the unit. Insert the free end of the water supply
tubing into the fitting (8) until it is engaged.

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Installation, Operation & Service Manual
Water filter installation
Note
A filtration installation is shown. Reverse Osmosis systems may require
additional plumbing.
 Open the storage door more than 90 degrees.
 Check if the pump pipe connector (1) is closed with a plug.
 Install your filtration package inside the bottom, internal recessed area
using the bracket provided or by attaching the appropriate mounting
brackets for your system to the rear wall. The unit comes pre-drilled to
meet standard configurations. TAKE CARE NOT TO DRILL OR SCREW
INTO THE TOP OR SIDES AS IT MAY DAMAGE THE UNIT.
 If installing a Reverse Osmosis system, there is a bulkhead fitting
provided for the drain connection.
 Before connecting the filter kit to the icemaker inlet, make sure to flush
the filter system according to the manufacturer’s instructions.
 If not installing filtration or if feeding the unit with previously treated water,
run a 1/4 OD water line from the inlet fitting on the left to the ice maker
inlet fitting on the right.
 Turn the shutoff valve on and make sure there are no water leaks.
 Turn the water selection switch (5) as indicated to use Regular Filter or
RO Filter.
 Plug in the unit to reset/restart.
Water line to filters
Water line from filters to
ice maker
Bottled/POU switch
Bottled water inlet
R/O Drain (if
necessary)

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Installation, Operation & Service Manual
TROUBLESHOOTING
Complaint
Possible Causes
Response
Unit is not working
and display is not lit
a. Power cord is unplugged.
b. No power at outlet.
c. Power cord is broken.
d. Control PCB is defective or
has wiring problems.
e. Display PCB is defective or
has wiring problems.
a. Plug in the power cord.
b. Check outlet and breaker or fuse.
c. Call for service.
d. Call for service.
e. Call for service.
“Low” indicator
appears
(internal water
reservoir is at low
water level, to
reactivate the water
pump or inlet valve,
press and hold
“Light/Reset” button
for more than 3
seconds)
a. The water selection switch is
not set correctly.
b. Water bottle is empty.
c. Plumbed water supply is
turned off or line is broken.
d. Air is trapped.
e. Internal water tubes are loose,
kinked or broken.
f. The water pump is defective or
has wiring problems
g. The water inlet valve is
defective or has wiring
problems.
a. Select bottled or plumbed water source,
then unplug and plug the unit.
b. Replace it.
c. Fix it.
d. Release cups of water from the water
release drain.
e. Call for service.
f. Call for service.
g. Call for service.
Icemaker is not
producing ice
a. Water level is low and “Low”
indicator appears.
b. There is ice in the ice mold, but
the icemaker is turned off.
c. There is ice in the ice mold, but
ice cubes are jammed.
d. There is no water in the ice
mold and the water fill tube
freezes.
e. There is no water in the ice
mold and the water filters are
clogged.
f. There is no water in the ice
mold and the icemaker water
pump is defective or has wiring
problems.
g. There is ice in the ice mold, but
the icemaker is not working.
h. There is water in the ice mold
but the cooling system is not
working.
a. See “Low” indicator appears.
b. Turn the icemaker on.
c. Clear the ice cubes.
d. Unplug the unit and remove the ice bin
then wait until fill tube is clear.
e. Replace the water filters and check if
ice quality improves.
f. Call for service.
g. Call for service.
h. Call for service.
Icemaker is not
producing enough ice
or ice cubes are small
a. The freezer door is not closed
properly.
b. The ice chute flap is not closed
properly
c. Air is trapped in the icemaker
water line and the ice mold is
not filled with sufficient water.
d. The icemaker water pump is
not working properly.
e. The icemaker is not working
properly.
a. Check for the door seal and door
opening.
b. Check for the flap.
c. Release several cups of water from the
water release drain.
d. Call for services.
e. Call for service.