VideoIQ ICVR User manual

VideoIQ
User Guide
Release 3.0

Copyright Copyright © 2010 VideoIQ, Inc. All rights reserved.
This document may not be copied or otherwise reproduced, in whole or in part, except as
specifically permitted under US and international copyright law, without the prior written
consent from VideoIQ.
Document: 1049107 Revision C (April 2009).
Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. VIDEOIQ
ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY
DISCLAIMS ANY LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED AS A
CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR APPLICATION OF ANY OF THE
CONTENTS OF THIS DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT YOUR LOCAL
SUPPLIER OR VISIT US ONLINE AT WWW.VIDEOIQ.NET.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies. Any
similarity to names and addresses of actual businesses or persons is entirely coincidental.
Software license
agreement
IMPORTANT: THIS END-USER LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT
BETWEEN VIDEOIQ AND YOU. READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
BEFORE INSTALLING OR USING THIS SOFTWARE. THIS AGREEMENT PROVIDES A LICENSE
FROM VIDEOIQ TO USE THE SOFTWARE. IT ALSO CONTAINS WARRANTY INFORMATION,
DISCLAIMERS, AND LIABILITY LIMITATIONS. INSTALLING AND/OR USING THE SOFTWARE
CONFIRMS YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO
NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT INSTALL OR USE THE SOFTWARE
OR, IF ALREADY INSTALLED, IMMEDIATELY CEASE ALL USE OF THE SOFTWARE AND
PROMPTLY UNINSTALL ALL COMPONENTS OF THE SOFTWARE.
1. License. In this Agreement, you, the purchaser of the rights granted by this Agreement, are
referred to as You or Your, whether an individual or a business entity of any kind. Subject to
the terms and conditions of this Agreement, VideoIQ Inc., a Delaware corporation, (“VIDEOIQ”)
grants You a nonexclusive license to use the accompanying software (including any upgrades,
modified versions, updates, additions and copies of the software furnished to You during the
term of the Agreement) (“Software”), and all associated media, printed materials, and
electronic documentation accompanying the Software (“Documentation”). In this Agreement,
the Software and Documentation are referred to as the Licensed Product.
All rights to and in the Licensed Product, including, but not limited to, copyrights, patents,
trademarks, and trade secrets, belong to VIDEOIQ, and VIDEOIQ retains title to each copy of
the Software. Your license to the software is for use with VideoIQ equipment. You may install
the Software on as many PC clients as necessary solely to manage and use your VideoIQ
equipment. You may not transfer or distribute the Licensed Product to others, in electronic
format or otherwise, for any other use, and this Agreement shall automatically terminate in
the event of such a transfer or distribution. You may not sell, rent, lease, or sublicense the
Software. You may copy the Licensed Product for backup purposes.
2. Term. This Agreement is effective until terminated. You may terminate this Agreement by
uninstalling all components of the Software and returning the Licensed Product to VIDEOIQ.
VIDEOIQ may terminate this Agreement if You breach any of these terms and conditions. Upon
termination of this Agreement by VIDEOIQ, You agree to immediately uninstall all components
of the Software and either destroy or return the Licensed Product to VIDEOIQ. All provisions of
this Agreement relating to (i) disclaimer of warranties; (ii) limitations on liability, remedies,
and damages; and (iii) VIDEOIQ’s proprietary rights, shall survive termination of this
Agreement..
3. Object code. The Software is delivered in object code only. You may not alter, merge,
modify, adapt, or translate the Software, nor decompile, disassemble, reverse engineer, or
otherwise reduce the Software to a human-perceivable form, in whole or in part, nor create
derivative works or programs based on the Software. The Software shall only be used with the
equipment specified by VIDEOIQ..

4. Limited warranty. VIDEOIQ does not warrant that the operation of the Software. VIDEOIQ
does warrant that the media on which the Software is furnished will be free from defects in
materials and workmanship under normal use for a period of ninety (90) days from the date of
delivery (Media Warranty Period). Your exclusive remedy under this limited warranty for
nonconforming Software shall be repair or replacement of the Software, in the sole discretion
of VIDEOIQ. To obtain a repair or replacement of nonconforming Software, contact VIDEOIQ
Customer Service toll free at 888 351-1758 or online at www.videoiq.net during the Software
Warranty Period.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE LICENSED PRODUCT IS PROVIDED “AS IS”
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND, EXCEPT AS EXPRESSLY PROVIDED ABOVE, YOU ASSUME THE ENTIRE RISK AS
TO THE QUALITY AND PERFORMANCE OF THE LICENSED PRODUCT.
5. Limitation of liability. VIDEOIQ’S SOLE OBLIGATION OR LIABILITY UNDER THIS AGREEMENT
IS THE REPAIR OR REPLACEMENT OF NONCONFORMING SOFTWARE AND/OR DEFECTIVE
MEDIA ACCORDING TO THE LIMITED WARRANTY ABOVE. IN NO EVENT WILL VIDEOIQ BE
LIABLE FOR ANY DAMAGES, WHETHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL,
EXEMPLARY OR PUNITIVE, NOR FOR ANY LOSS OF DATA, LOSS OF PROFITS, OR LOST
SAVINGS, ARISING OUT OF USE OF OR INABILITY TO USE THE SOFTWARE OR
DOCUMENTATION (OR ANY HARDWARE FURNISHED WITH THE SOFTWARE), EVEN IF VIDEOIQ
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR ANY CLAIM BY ANY
THIRD PARTY.
6. General. Any hardware provided to You by VIDEOIQ shall not be exported or re-exported in
violation of any export provisions of the United States or any other applicable jurisdiction. Any
attempt to sublicense, assign, or transfer any of the rights, duties, or obligations hereunder
shall be void. This Agreement shall be governed by and interpreted under the laws of the
United States of America as to federal questions and of the Commonwealth of Massachusetts
as to matters of state law without regard to conflicts of law provisions. You hereby consent to
the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts, to
resolve any disputes arising under or in connection with this Agreement, with venue in
Boston, Massachusetts.
7. Restricted rights legend. The Licensed Product is provided with RESTRICTED RIGHTS. In the
event the United States Government or an agency thereof is granted a license to the Licensed
Product, the following additional terms apply to such license: Restricted Computer Software,
as defined in the Commercial Computer Software–Restricted Rights clause at Federal
Acquisition Regulations 52.227-19, and the restrictions as provided in subparagraphs (c)(1)
and (c)(2) thereof; and as applicable, the Government’s rights to use, modify, reproduce,
release, perform, display, or disclose the Software also are restricted as provided by
paragraphs (b)(2) and (b)(3) of the Rights in Noncommercial Technical Data and Computer
Software–Small Business Innovative Research (SBIR) Program clause at DFARS 252.227-
7018.
8. Trademarks, copyrights and patents. VIDEO IQ is a registered trademark of VideoIQ, Inc.
Other trade names used in this document may be trademarks or registered trademarks of
VIDEOIQ, the manufacturers or vendors of the respective products. The Licensed Product is
protected by US Copyright law and other rights. You acknowledge that you have been notified
of these trademark, copyright and patent rights and will not knowingly infringe them.
9. Intended use. You agree to use this product only for the purpose it was designed for. For the
latest product information, refer to the data sheet and user documentation, contact your local
supplier or go to www.videoiq.net.
10. Privacy Laws. Privacy laws addressing video or audio surveillance vary by country, state,
city and region. Video and/or audio recording of people or places, with or without consent of
one or both parties, may be prohibited. VIDEOIQ will not be held responsible for any illegal
actions committed by Your use of VIDEOIQ Software or equipment. You are responsible for
meeting any and all applicable government regulations, including but not limited to any local,
state, federal law, rule, ordinance, regulation or the like.

YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE
TO BE BOUND BY ITS TERMS. YOU FURTHER AGREE THAT THIS AGREEMENT IS THE
COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND VIDEOIQ,
AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY
OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

Table of Contents
1. Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Preparing to Install Your iCVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configuring Your PC for DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Discovering the iCVR’s DHCP Assigned IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuring Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Aiming the Camera for Best Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. Installing the iCVR Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
iCVR Camera Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing Your iCVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting the Best Camera Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Focusing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3. Installing the iCVR Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
iCVR Encoder Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the Encoder to a Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting a PTZ Camera to the Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4. Installing the Dome Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dome Camera Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Dome Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Selecting the Best Camera Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting and Focusing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5. Installing and Uninstalling View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the View Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Uninstalling View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6. Using the View Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Running the View Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
View Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
VideoIQ Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Displaying Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Exiting the View Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
7. User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Default User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Changing a Login Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

VideoIQ User Guide
Adding a User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Copying User Accounts and Permissions From A Camera . . . . . . . . . . . . . . . . . . . . . . . .36
Editing a User Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Deleting a User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Modifying User Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
8. Configuring View Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Configuring View Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
9. Administering Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Camera List Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Camera Shortcuts Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Discovering Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Adding a Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Edit Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Exporting and Importing the Camera Tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Renaming a Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Creating a Camera Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Deleting a Camera Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Displaying Camera Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Deleting a Camera From the Camera List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Upgrading Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Upgrading Multiple iCVRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Saving Camera Settings to Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Restoring Camera Settings from Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Restoring Camera Settings to Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Using the Force Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Reviewing User Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Configuring Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Configuring Basic Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuring Advanced Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configuring HD Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Configuring D1 Basic Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Configuring D1 Advanced Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Configuring Audio Input and Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Configuring Encoder Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Configuring PTZ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Configuring Input/Output Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring Storage and Compression Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Configuring Date and Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Configuring Analytics Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Configuring Email Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Configuring FTP/HTTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
10. Viewing Live Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Viewing Live Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Viewing Live Video Across Two Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using the Live Alarm Pop-Up Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using IQTrack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Listening to Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
11. Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Sorting Alarm List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Refreshing Alarm List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Refreshing an Object of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Acknowledging an Alarm Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Saving Alarm Clips to a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Emailing Alarm Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Exporting Full Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
12. Exporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Exporting Full Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Export Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Copying Alarm Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Burning Alarm Event Files to CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Emailing Alarm Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Playing an Alarm Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
13. Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Building a Video Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Searching for a Specific Object (Appearance Search) . . . . . . . . . . . . . . . . . . . . . . . . . . 114
14. Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuring Detection Rules and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Adding a Region of Interest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Configuring a Line of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Configuring an Object of Interest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Renaming an ROI or LOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Adding an ROI or LOI to a Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Editing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Enabling and Disabling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Deleting Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
15. Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring Archive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Creating an Archive Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Canceling An Archive Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Saving Archived Events to a Mapped Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

VideoIQ User Guide
16. Web Access to Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Accessing the Camera via Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Viewing Live Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Recent Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Configuring Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Advanced Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Logging Off the Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
17. Maintenance Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Testing the HTTPS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Upgrading the Camera Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Restarting the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Collecting Camera Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
A. Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
B. View Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
C. iCVR Config Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Accessing the Config Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Configuring an iCVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Introduction
VideoIQ products are professional, high-quality IP cameras and Encoders with
built-in analytics, content-aware video storage, and intelligent networking. These
intelligent surveillance products recognize humans, vehicles, boats, and
suspicious objects, and can notify you when someone breaches user-defined
rules.
About This Guide
The VideoIQ User Guide is designed to help you:
Install an iCVR camera
Attach a camera to the Encoder
Install and configure the VideoIQ View software
Requesting Technical Support
If you have any problems installing or configuring your VideoIQ hardware or
software, review the User Guide. If you’re unable to resolve your problem, please
call VideoIQ Technical Support at 888-351-1758, Monday-Friday 8AM-6PM EST.

1 Getting Started
This chapter describes:
Preparing to Install Your iCVR
Configuring Your PC for DHCP
Discovering Your IP Address Through DHCP
Configuring Port Forwarding
Aiming the Camera for Best Performance
Preparing to Install Your iCVR
Before installing your iCVR verify that you have:
Network connection: A Cat5 (or greater) network drop with connection
back to the network switch or router.
Mounting hardware (enclosure, brackets, etc): For exterior
applications, the iCVR must be installed in an IP66 (or greater) rated
housing.
IP addressing scheme: By default the iCVR is set to acquire an address
via DHCP. If you’re using a static IP assignment, the IP address subnet
and gateway information should be determined before installation time.
Power connection: PoE is the preferred method for powering the iCVR.
12VDC or 24VAC power options are also available. Power consumption is
typically 8W, maximum 12.9W. Ensure an adequate cable and power
source are available at the installation point.
Lens selection: Lenses should be selected and adjusted so that the
objects to be detected are visible for at least 4-5 seconds, and are taller
than 5% of the height of the field of view.
Note: Lens selection is not required for the dome camera.
Router port-forwarding setup: If a remote site will be connecting to the
iCVR to receive alarms or manage settings, then appropriate ports need
to be opened in the exterior firewall (443, 554, 5401, 20022).
PC or Laptop: With the View software installed to verify iCVR setup and
operation.
Scene lighting: In most situations some external lighting (visible or IR)
will be required to capture sufficient object detail for recognition.

VideoIQ User Guide2
Configuring Your PC for DHCP
When your monitoring workstation is on the same subnetwork as your iCVR, the
View software connects to the iCVR automatically. For the View software to find
the iCVR, your workstation must be configured for automatic IP addressing
(DHCP). In this mode, it will also get an IP address in the same subnet:
1. Open Network Connections in the Control Panel on your PC.
2. Right-click the icon for your local area network connection and select
Properties.
3. Click Internet Protocol, then click Properties.

Getting Started
3
4. Verify that the Obtain an IP address automatically button is selected.
5. Click the Alternate Configuration tab and verify the Automatic Private IP
address option is selected.
Note: The iCVR uses zeroconf for auto discovery. An IP address in the
169.254.x.x range will automatically be assigned to the iCVR.
Discovering the iCVR’s DHCP Assigned IP Address
The first time a camera is turned on it’s configured for DHCP. If there is a DHCP
server available to give it an address, the camera will acquire that address. If
there is not a DHCP server on the network, the camera will automatically acquire
the following:
IP Address:169.254.238.51
Subnet Mask:255.255.0.0
This is the same subnet that Windows defaults to when it cannot find a DHCP
server. Therefore both devices default to the same network and will be able to
communicate.
Configuring Port Forwarding
Software ports are numbered connections that a computer uses to sort types of
network traffic. For security reasons, only common ports for services such as
HTTP or FTP are open by default; most other ports on routers are closed so that
unauthorized traffic cannot flow through them.
Port forwarding lets a router accept a connection request coming in on its WAN
(internet) interface and directs it to an IP address on its LAN (private network)
interface. When port forwarding is configured on a router, the router looks at the

VideoIQ User Guide4
port number of a connection request coming in on its WAN port and forwards the
connection request to the appropriate IP address through its LAN port.
When you connect to iCVRs through the internet or across a WAN, your IT man-
ager must configure the routers connected to the iCVRs for port forwarding. The
following ports are used for each iCVR:
Aiming the Camera for Best Performance
Selecting the right field of view will make a significant difference in performance.
The key factors to consider when positioning an iCVR are:
Object Size: In order for an object to be accurately classified, its height
should be greater than 20 pixels (about 1/20th the height of the image)
and less than 320 pixels (about 2/3rd the height of the image).
Expected Object Velocity: The iCVR needs to be able to observe a
moving object for approximately 2 seconds before classifying it. Fast
moving vehicles might require a wider field of view so that the iCVR is
able to observe them for more than a few frames.
Blockages: An object needs to appear unblocked for several frames in
order for its classification to be accurate. When the iCVR is used
outdoors, it is acceptable for an object to be blocked during some part of
the time that it’s in the field of view, but a full view of the object is
necessary for a good fraction of that time. When the iCVR is configured
for indoor analytics, it can detect the head and shoulders of a person.
Angle and Perspective: The iCVR expects the ground plane to be
roughly horizontal, i.e., people walking in the field of view are mostly
upright and don’t appear to be tilted due to perspective distortion. The
Port Function Default Value Type
Control Port Secure communication
between View and the iCVR
takes place through this port
5401 TCP
HTTPS Port Encrypted file transfer and
web access to the camera
take place through this port.
Choose to run the camera over
HTTPS or HTTP
443 TCP
HTTP Port File transfer and web access
to the camera take place
through this port. Choose to
run the camera over HTTP or
HTTPS.
80 TCP
RTSP Port Data that controls the video
stream goes through this port.
554 UDP and TCP
Audio Output Port When a speaker is attached to
the iCVR, audio transmits
through this port.
20022 UDP

Getting Started
5
system will function accurately if it is mounted roughly 10 feet or higher
from the ground and tilted no more than 60 degrees off horizontal.
Reflected light: The iCVR should be positioned so that light sources,
including the sun, don’t shine directly into the lens. Indirect light sources
should also be carefully considered. While the iCVR uses an ultra wide
dynamic range imager, optical imperfections in the enclosure or the lens
might temporarily blind it.

2 Installing the iCVR Camera
This chapter describes:
iCVR Camera Connections
Installing Your iCVR
Selecting the Best Camera Preset
Focusing Your Camera
iCVR Camera Connections

VideoIQ User Guide7
Installing Your iCVR
1. Install a C- or CS-mount lens on your iCVR. When using a C-mount lens, first
insert the included 5mm spacer, and then install the lens.
Use a manual iris lens for indoor applications.
Use an auto-iris lens for outdoor use.
2. After mounting the lens, connect the auto-iris cable to the port on the side of
the camera.
3. Mount the iCVR for best detection of the scene. When installed outside or in
a dusty, cold or humid environment, you should protect the iCVR camera with
a weather-proof housing heater and cooler, such as the VIQ-HO-SHF24.
4. Connect your iCVR to the IP network with an Ethernet cable.
5. Connect audio, alarm, and other connections if needed.
6. Connect a portable analog monitor to the Video Output port.
7. Connect power to you iCVR. You can use:
Power over Ethernet (802.3af class 3)
12 VDC (use the included connector)
24 VAC (use the included connector)
iCVR Connections Function
On-Screen Display Controls Allows you to navigate the on-screen menu of the iCVR with
the Up/Down/Left/Right/Select buttons. You must hold the
Select button for the on-screen menu to display.
SD Memory Slot Used only with the diskless iCVR for optional video storage.
Audio Connector Output port that allows you to connect a speaker and stream
audio.
Soft Reset Button Allows you to reboot the camera.
Factory Restore Button When used in conjunction with the soft reset button, returns
the camera to its default settings and clears all stored
settings and video.
USB Connector Used for iCVR image upgrades when upgrade doesn’t take
place through the View software.
Analog Video Output Port Allows you to view video on a standard analog monitor.
Ethernet Port Used for network communications, and can also be used to
power the iCVR (PoE).
Power Connector Connection for 12V DC or 24V AC power (connectors
included).
Serial and I/O Connector Provides connection for 2 alarm inputs and 1 alarm output,
along with RS-485 and RS-232 data communication.
Status LED Displays as red when the camera is starting up; displays as
green when the camera is ready.

Installing the iCVR Camera
8
You can connect more than one power supply if redundant power is desired. The
iCVR will switch over to the second power source automatically if the first power
source is lost.
Note: When the iCVR is powered up, it displays its IP address for three minutes.
Record this address for future use.
Selecting the Best Camera Preset
The iCVR bundles an extensive range of electronic settings in four easy-to-use
presets. In most cases the preset value is the only camera setting you need to
change. You can access these options through the on-screen display:
1. Turn on the on-screen display by holding down the Select button on the back
of the camera for five seconds. The cursor should be positioned on the
PRESETS option.
2. Use the right arrow button on the back of the camera to select one of the
following options:
UNIVERSAL: This is the default setting and is ideal for mixed
environments, such as indoors with nearby windows.
INDOOR: For indoors with incandescent or high energy lighting.
FLUORESCENT: For indoors with fluorescent lighting.
OUTDOOR: For all outdoor applications.
3. Press the down button until you reach SAVE. Press the Select button to save
all your settings.

VideoIQ User Guide9
Note: You can change the camera presets and settings remotely from the
VideoIQ View administration application. See Chapter 9: Administering
Cameras.
Focusing the Camera
1. Use your portable analog monitor to aim the camera and adjust the lens’ field
of view and focus for the clearest picture.
3. Change the position of the back-focus slider if you need to extend the focus
range of your lens.
4. If you are using a manual lens, manually adjust the iris for optimum night-
viewing, and focus the lens.
5. If you are using an auto-iris lens, open the iris completely before focusing the
camera to assure proper focus at night. The iCVR comes equipped with an
easy way of doing this:
a. Turn on the on-screen display menu (see above).
b. Press the down button to scroll to IRIS TYPE and verify that it is set for
AUTO.
c. Press the down button to scroll to D/N LENS FOCUS.
d. Press the right arrow button until NIGHT FOCUS is selected. This opens
the iris fully to simulate nighttime.
e. Focus the lens for the best possible overall clarity.
f. Press the right arrow button to select DAY FOCUS. Verify the focus.
g. Repeat DAY and NIGHT settings until focus is optimized for all conditions.
6. When focus is complete, set it back to DAY FOCUS for normal auto-iris oper-
ation.
7. When you are finished, press the down arrow to scroll to SAVE. Press the
SELECT button to save your settings.

3 Installing the iCVR Encoder
This chapter describes:
iCVR Encoder Connections
Connecting the Encoder to a Camera
Connecting a PTZ Camera to the Encoder
iCVR Encoder Connections
iCVR Connections Function
SD Memory Slot Used only with the diskless iCVR for optional video storage.
Audio Connector Output port that allows you to connect a speaker and stream
audio.
Reset Button Allows you to reboot the camera.
Factory Restore Button When used in conjunction with the soft reset button, returns
the camera to its default settings and clears all stored
settings and video.
USB Connector Used for iCVR image upgrades when upgrade doesn’t take
place through the View software.