VitalCall EVE 3G Data User manual

EVE 3G Data - User Guide
Contents
Getting to know your VitalCall Base Unit..........................1
VitalCall Base Unit –Back View....................................... 2
Requesting Help...............................................................2
Talking to the VitalCall Operator.......................................3
Cancelling an Alarm.......................................................... 3
Testing Your System ........................................................3
Your Personal Pendant/Wristband ...................................4
Pendant/Wristband Care ..................................................4
Going on Holiday or Relocating........................................5
Important Tips...................................................................5
VitalCall System Specifications ........................................ 7

1
Getting to know your VitalCall Base Unit
Status Indicator
Label
The Check
Signal light is
off when the
Base Unit has
good cellular
connection
(normal). The
light will flash
red when
there has
been no
cellular
connection
for over one
hour.
The Check
Power light
will flash red
when there is
a problem
with the
power
connection.
An audible
message will
also be
played.
HELP Button
Press to
send an
emergency
activation to
our 24/7
monitoring
centre.
CANCEL Button
If you activate the alarm by
accident, the VitalCall System will
give you fifteen seconds to cancel
the alarm by pressing the yellow
CANCEL button. Please note if
CANCEL is pressed during this
time, VitalCall will NOT receive
your alarm.
The Press
Pendant light will
flash blue to let
you know that
your Pendant or
Wristband is due
for testing.
Please follow the
‘Testing Your
System’
instructions on
page 3.
The On light is solid green when
the Base Unit is connected to the
power and is functional.
The On light will
flash when there
is an error.
Aerial Wire

2
VitalCall Base Unit – Back View
Requesting Help
1. If you need help at any time of the
day or night, press and hold the
button on your Pendant/Wristband
and count to three.
2. The outer rim will then illuminate
and flash red to let you know your
call for help is being sent.
3. Alternatively, you can press the large
red HELP button on the Base Unit.
Aerial Wire –Ensure the
wire is outstretched
vertically to give the best
range to the
Pendant/Wristband.
IMPORTANT: Your VitalCall System is comprised of a Base
Unit and a Pendant/Wristband. The System will NOT operate
when the Base Unit is turned OFF and there is NO green ‘On’
light. VitalCall recommends never turning the Base Unit off.
On/Off Button –Press and hold
to turn on. Press and hold to
turn off –audible beeps are
heard as the alarm is turning off.

3
Talking to the VitalCall Operator
When you have pressed the button on your
Base Unit, you will hear a loud alarm that
will last 15 seconds. This is the pre-alarm.
When the sound stops, you will hear your
alarm dialling out and your System will
connect to VitalCall.
When you hear the VitalCall operator, you
can communicate with the operator
through the handsfree speaker system on
the Base Unit.
Cancelling an Alarm
You can cancel the alarm by pressing the
yellow button during the fifteen
second pre-alarm period. Cancelling the
alarm during this period will NOT send an
alarm to VitalCall.
Testing Your System
From time to time, your System will
request that you test it. The ‘Press
Pendant’ indicator on the Base Unit will
flash blue when testing is required.
1. Press and hold your
Pendant/Wristband button and
count to three.
2. Wait to speak to
an operator.
3. Tell them you are testing.
IMPORTANT: VitalCall
recommends you test
your Pendant/Wristband
monthly.

4
Your Pendant/Wristband
USE
Your Pendant/Wristband should be worn at
all times when you are at home, including
at night in bed. It should be worn in the
bath or shower, as it is hot waterproof.
Pendant/Wristband Care
AVOID
Please avoid directly spraying
with perfume, Deet insect
repellent or similar chemicals,
by holding it out of the way.
CLEAN
Clean with non-abrasive and
non-polishing cleaners only.
RECOMMENDED
The best way to clean your
Pendant/Wristband is with a
warm damp cloth. If you do use a
cleaning product, please ensure it
is a non-abrasive and non-
polishing cleaning agent.

5
Going away for more than a day?
Please call VitalCall before you leave to let
us know the dates you will be away. To
minimise any inconvenience, we
recommend you leave your pendant at
home and wear it again as soon as you
return.
Relocating?
A VitalCall agent will need to install the unit at your new
address. Please notify VitalCall prior to leaving your current
address. This is so VitalCall can provide you with instructions on
how to care for the unit in transit and organise an agent to re-
install it at your new address.
VitalCall recommends never turning the Base Unit off. If you
choose to turn the Base Unit off, the System will NOT operate
in an emergency.
Important Tips
1. If you drop your Pendant/Wristband, we suggest you
test it by pressing it to ensure your System is working
properly.
2. Please ensure no one interferes with the Base Unit
after it has been installed.
3. If your Pendant came with a chain, do not replace it
with your own chain.

6
The chain provided is made of hypoallergenic stainless
steel and is especially designed to break under pressure.
This is a safety feature of the product that must not be
altered.
4. To minimise any unnecessary inconvenience, we
recommend that you leave your Pendant/Wristband at
home if you are going out for several hours. If you leave
your Pendant/Wristband at home, be sure to wear it
again as soon as you return.
5. Reassess your overall care needs from time to time,
including ensuring you have a network of people to
check on you regularly.
Please see additional information on page 7.
If you have any concerns or believe your VitalCall Base Unit
or Pendant/Wristband are not working for any reason, or if
something in your set-up has changed since installation or
the last test, please contact us on
1300 728 254

7
VitalCall System Specifications
Base Unit battery:
Rechargeable battery backup of 70 hours minimum.
Pendant/Wristband:
Hot waterproof to 50°C (IP68 rated).
Hypoallergenic stainless steel chain.
Open air range of 300m+ to the Base
Unit. Actual range limitations will
vary depending on the features of
your home, including the presence of
other electronic equipment.
Low battery reporting and reporting if the Pendant/Wristband
has not been in automatic contact with the Base Unit.
System:
Your System’s performance and reliability
can be affected by a variety of factors such as
weather events (including lightning),
humidity, temperature, vibrations, impact,
power, interference with or from other radio,
electronic or electro-magnetic equipment,
networks, telecommunications networks and
other factors outside of VitalCall’s control.