Vitec Multimedia MGW User manual

User Manual, Version 1.0 i
MGW Ace Decoder
HEVC Decoding Appliance
User Manual
Version 1.0
Date: November 7, 2016
Doc Rev: <A>

User Manual, Version 1.0 ii
Contents
Chapter 1 About This Manual ...........................................................................................5
General ..........................................................................................................................5
Manual Structure and Use............................................................................................5
Chapter 2 MGW Ace Decoder Overview ..........................................................................6
The Product...................................................................................................................6
System Requirements ..................................................................................................7
I/O Specification............................................................................................................8
MGW Ace Decoder Front Panel ..............................................................................8
MGW Ace Decoder Rear Panel .............................................................................10
Chapter 3 Getting Started ...............................................................................................11
Initial Connection and Setup .....................................................................................11
Retrieving or Setting Network Parameters through a USB Thumb Drive ..............13
Chapter 4 Setup and Operations ....................................................................................15
Using the MGW Ace Decoder Interface ....................................................................15
MGW Ace Decoder Functions...............................................................................15
The Main Menu.......................................................................................................16
Dashboard Frame .......................................................................................................17
The Dashboard Page ..................................................................................................19
The Channel Page.......................................................................................................21
Input Channel Configuration ................................................................................24
The Decoder Settings Page .......................................................................................28
The Live Preview Page ...............................................................................................32
The System Page ........................................................................................................33
The Event Log Page ...................................................................................................36
The Configurations Page ...........................................................................................37
The General Page .......................................................................................................39
Chapter 5 Firmware Upgrade..........................................................................................41
Upgrading the Firmware.............................................................................................41
Appendix A Technical Specifications ............................................................................44
Appendix B Technical Support.......................................................................................46
Appendix C Warranty ......................................................................................................47

User Manual, Version 1.0 iii
Index .................................................................................................................................49

User Manual, Version 1.0 i
Safety Instructions
Use the following safety guidelines to help protect your MGW ACE unit from potential
damage and to ensure your own personal safety.
Make sure that only authorized personnel installs, connects and maintains MGW ACE
and its components.
Read and follow all instructions marked on the product and in the documentation
before you operate your system. Retain all safety and operating instructions for future
use.
As a power switch is not incorporated in the equipment, the power plug must be
disconnected to shut down the unit.
When using MGW ACE
Install the system on a secured and stable surface.
To help prevent electric shock, plug the power cable into properly grounded sources.
Use only properly grounded extensions and adapters as the need arises.
Make sure that nothing rests on your MGW ACE power cable and that the cables are not
located where they can be stepped or tripped over.
Do not spill food or liquids on your MGW ACE unit.
Keep your MGW ACE unit away from radiators and heat sources. Do not place your
MGW ACE unit on a bed, sofa, or rug.
When you disconnect a power cable, pull on its connector or on its strain relief loop not
on the cable itself.
ESD Warning: Normal handling precautions should be taken to avoid static discharge.
WARNING:
Do not try to open or replace parts as this will void your warranty.

User Manual, Version 1.0 ii
Declaration of Conformity and Regulatory Compliance
USA: FCC Part 15 Class A
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
WARNING:
Modifying the equipment without VITEC authorization may result in the equipment no longer complying with FCC
requirements for Class A digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and
you may be required to correct any interference to radio or television communications at your own expense.
Canada: ICES-003
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
European Union - European Economic Area (EEA):
This product fulfills the essential requirements of the below European directives and thus
bears the CE marking.
2004/108/EC Electromagnetic Compatibility (EMC)
2014/35/EU Low voltage (LVD)
2011/65/EU Restriction of the use of certain hazardous substances in electrical and
electronic equipment (RoHS recast)
The following relevant harmonized standards were used during the assessment process:

User Manual, Version 1.0 iii
EN 60950-1 Information technology equipment - Safety -- Part 1: General
requirements
EN 61000-3-2 Limits for harmonic current emissions
EN 61000-3-3 Limitation of voltage changes, voltage fluctuations and flicker in public
low-voltage supply systems
EN 55022 Information technology equipment - Radio disturbance characteristics - Limits
and methods of measurement
EN 55024 Information technology equipment - Immunity characteristics - Limits and
methods of measurement
Per directive 2012/19/EU (Waste of Electrical and Electronic Equipment - WEEE), this
product must not be disposed of as unsorted waste and must be collected separately.
For more information on Vitec’s compliance to material restriction regulations or to
request a declaration of conformity, please contact material[email protected].

User Manual, Version 1.0 iv
Copyright Notice
VITEC, AND ITS AFFILIATES ("COMPANY") FURNISH THIS DOCUMENT "AS IS," WITHOUT
WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THOSE ARISING FROM A COURSE OF
PERFORMANCE, A COURSE OF DEALING, OR TRADE USAGE. THE COMPANY SHALL NOT BE LIABLE
FOR ANY ERROR, OMISSION, DEFECT, DEFICIENCY OR NONCONFORMITY IN THIS DOCUMENT AND
DISCLAIMS ALL LIABILITY, INCLUDING LIABILITY FOR INFRINGEMENT OF ANY INTELLECTUAL
PROPERTY RIGHTS RELATED TO THE INFORMATION CONTAINED IN THIS DOCUMENT.
No license, expressed or implied, to any intellectual property rights is granted under this document.
This document, as well as the software described in it, are furnished under a separate license and
shall only be used or copied in accordance with the terms of the applicable license. The information
in this document is furnished for informational use only, is subject to change without notice, and
should not be construed as any commitment by the company. Except as permitted by the applicable
license, no part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means without the express written consent of the company.
Names and logos identifying products of VITEC in this document are registered trademarks or
trademarks of VITEC respectively. All other trademarks mentioned in this document are the property
of their respective owners.
Copyright © 2016 VITEC. All rights reserved.
http://www.vitec.com/

User Manual, Version 1.0 5
CHAPTER 1
In This Chapter
General.........................................................................................................5
Manual Structure and Use ...............................................................................5
General
Information in this document is subject to change without notice. VITEC assumes no
responsibility for any errors that may appear in this manual. Companies, names and data
used in examples herein are fictitious unless otherwise noted. No part of this document
may be copied or reproduced in any form, or by any means, electronic or mechanical, for
any purpose, without the express written permission of VITEC. VITEC provides no
warranties with respect to this documentation and disclaims any implied warranties of
merchantability or fitness for a particular purpose. From time to time changes may occur
in the file names and in the files actually included on the distribution disks. VITEC provides
no warranties that such files or facilities, as mentioned in this documentation, exist on the
distribution disks or as part of the materials distributed.
Manual Structure and Use
This manual is structured in a modular format, containing the following sections:
MGW Ace Decoder Overview (on page 6)
Describes the MGW ACE product, its system requirements and I/O specifications.
Getting Started (on page 11)
Describes how to connect to the appliance for the first time.
Setup and Operations (on page 15)
Describes how to set and configure MGW ACE appliance, obtain an event log and
upgrade software and firmware versions.
Firmware Upgrade (on page 41)
Describes how to upgrade MGW ACE firmware.
About This Manual

User Manual, Version 1.0 6
CHAPTER 2
In This Chapter
The Product ...................................................................................................6
System Requirements .....................................................................................7
I/O Specification ............................................................................................7
The Product
MGW Ace Decoder is an advanced industrial-grade, HEVC (H.265) decoding appliance.
MGW Ace Decoder is the preferred Hardware decoder for the MGW Ace HEVC Encoder. The
MGW Ace Decoder is designed for low latency decoding of high-definition and
standard-definition video sources across the enterprise, utilizing minimal bandwidth while
preserving broadcast-quality video up to full HD 1080p60 resolution.
The decoding and streaming appliance supports a wide range of streaming protocols
including UDP TS, RTP TS, RTP ES, Pro-MPEG and Zixi™ streaming with Error Correction
mechanism for ensuring secure, error-free video over public networks.
Pro-MPEG SMPTE-2022
Pro-MPEG SMPTE-2022 is an industry standard Forward Error Correction (FEC)
protocol that uses a one or two dimensional XOR algorithm. It sends redundant
information to accommodate for packet-loss during real-time video streaming. This
FEC dictates that at least one column, and at most twenty, and at least four rows, and
at most twenty, can be present. Also, the total number of packets in one matrix cannot
exceed hundred packets. The Pro-MPEG SMPTE-2022 streaming mode is capable of
correcting network errors up to 5% with an average end-to-end latency of 1.5 seconds.
Pro-MPEG technology is included with the product.
Zixi™
Zixi™ error correction is a unique proprietary technology offers secure, reliable
transmission of broadcast-quality HD/SD video over unmanaged internet connections
and private IP networks. The Zixi™ protocol provides real-time protection from
network jitter, packet-loss and latency to ensure error-free video transmission.
MGW Ace Decoder Overview

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 7
The Zixi™streams can be sent to any Zixi™-enabled decoder including hardware
appliances and software platforms. The MGW Ace Decoder appliance’s Zixi™ streaming
mode is capable of correcting high rates of network errors up to 30%. The end-to-end
latency of such IPTV service is configurable and ranges between 500 milliseconds to 6
seconds. Zixi™ technology is included with the product when used in conjunction with
VITEC compatible encoders for point to point streaming or with Zixi™ Broadcaster
server.
The MGW Ace Decoder package includes:
The MGW Ace Decoder appliance
Power supply with cable.
Breakout cable for RS232, genlock input, balanced and unbalanced stereo audio,
AES digital audio.A CD containing the MGW Ace Decoder user manual.
System Requirements
Operating System:
Microsoft ® Windows 2003 ®
Microsoft ® Windows 2008 ®
Microsoft ® Windows 2012 ®
Microsoft ® Windows 7 ®
Microsoft ® Windows 8.0 / 8.1 ®
Microsoft ® Windows 10.0 ®
Apple ® MAC OS ® 10.8 or higher
Internet Browser:
Internet Explorer 10 ® or higher
FireFox 36.0 ® or higher (Windows and Mac)
Safari 8.0 ® or higher (Mac)
Google Chrome ™ 49.0 or higher

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 8
I/O Specification
MGW Ace Decoder Front Panel
Figure 2-1: MGW ACE Decoder Front Panel
Connector
Label
Connector
Description
Audio Talkback
IN
Mini Jack
Unbalanced Analog Audio input
Audio Talkback
OUT
Mini Jack
Unbalanced Analog Audio output
USB Port
USB Type A
USB connection.
To set or retrieve network parameters
Reset
Pin
A short press will restart the appliance.
A long press (6 seconds) will return the unit to
factory settings (erasing all user-stored channel and
network settings).
Pressing for 2-3 seconds while powering the
appliance will re-load the last known good firmware.

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 9
LED/ Port
LED Status
Description
Power LED
Off
Green
Blinking green
once per second
Blinking green
twice per second
The appliance is off.
The appliance is up and ready
The appliance is starting

The appliance is being upgraded.
Error LED
Off
Red
All services are running smoothly.
An error occurred in one or more services:
- Steady on –channel error
- Blinking twice per second –abnormal
temperature
Decode LED
Off
Green
Blinking green
once per second
No Channel Decoding in progress
Channel Decoding
Channel started but stream not received
HD LED
Off
Green
SD output
HD output

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 10
MGW Ace Decoder Rear Panel
Figure 2-2: MGW Ace Decoder Rear Panel
Connector Label
Connectors
Description
Ethernet 1
RJ-45
Gigabit Ethernet for streaming and management.
Ethernet 2
RJ-45
Gigabit Ethernet for streaming and management
DVB ASI IN
BNC
DVB ASI input (currently not in use).
DVB ASI OUT
BNC
DVB ASI output (currently not in use).
Serial/Audio/Genlock
Multi-pin
connector
Breakout cable for audio outputs:
Digital Audio AES x2
Balanced Analog Stereo Audio
Unbalanced Analog Stereo Audio
Genlock (future)
Serial for KLV/STANAG/CoT output (future)
CVBS
BNC
Composite output
SDI1
BNC
12G-SDI output (up to 4Kp60)
SDI2
BNC
SD-SDI output (downscale version of SDI1
output)
HDMI
HDMI Type A
HDMI2.0 output (up to 4Kp60)
POWER 20-50 VDC
Multi-pin
connector
Power input.

User Manual, Version 1.0 11
CHAPTER 3
In This Chapter
Initial Connection and Setup .......................................................................... 11
Retrieving or Setting Network Parameters through a USB Thumb Drive............... 13
Initial Connection and Setup
The MGW Ace Decoder is configured, by default, to use a fixed static IP address for its
streaming and management port (labeled "Ethernet1"). Use the default 192.168.1.2 IP
address to perform initial login from a computer connected directly to the platform.
To configure the appliance's network settings for the first time:
1. Connect a power source to the rear power input port.
2. Connect the network port labeled "Ethernet1" to a computer with network IP
configured to 192.168.1.x range with subnet 255.255.255.0 and ensure you can ping
the default IP address of the unit to 192.168.1.2.
3. Open a web browser and type the appliance's IP address in the URL field. The login
window appears.
4. Type the password (the default password is "1qaz!QAZ") and click the blue arrow. The
MGW Ace Decoder interface is loaded.
Getting Started

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 12
5. From the main menu, select System. The system page opens.
6. Set the below parameters required for your network and click Apply.
Parameter
Description
IPv4 Address Type
Select between Static IP or DHCP+Zeroconf mode.
If a Static IP is used, its respective fields must be filled.
IP Address
Enter the static IP address.
Subnet Mask
Enter the subnet mask address.
Default Gateway
Enter the default gateway address.
7. Set the below parameters that are required for your network and click Apply.
Caution:
When in DHCP mode, MGW Ace Decoder will receive an IP address automatically from the DHCP server. In order to know
the provided address, it is recommended to either:
Retrieve MGW Ace Decoder IP address. Refer to Retrieving or Setting Network
Parameters through a USB Thumb Drive (on page 13).
When you change the appliance’s IP address to a different subnet you may need to
reconfigure your computer network settings to re-connect to the appliance.

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 13
Retrieving or Setting Network Parameters through a USB
Thumb Drive
To Retrieve Your Network Parameters through a USB Thumb Drive (When MGW Ace Decoder
IP Address is Unknown):
1. Turn MGW Ace Decoder OFF.
2. Allocate a USB thumb drive and insert it to MGW Ace Decoder USB port.
NOTE:
USB thumb drive must be formatted in FAT32.
3. Connect the network cable to MGW Ace Decoder Ethernet port.
4. Insert the USB thumb drive to the MGW Ace Decoder USB port.
5. Turn MGW Ace Decoder ON. The network setup file "DecoderNetworkSettings.txt"
is being copied from the appliance to the thumb drive. Wait a few minutes to ensure
that the file is being copied properly.
6. Remove the USB Thumb drive from the appliance, and insert it to a PC.
7. Open the "DecoderNetworkSettings.txt" file in the USB thumb drive using any text
editor program.
8. Read the IP address from the file.
9. Enter the read IP address in the Internet browser URL field. The Log on window
appears.
10.Log in.
To Set Network Parameters through a USB Thumb Drive (When MGW Ace Decoder IP Address
is Known):
1. Either obtain the "DecoderNetworkSettings.txt" from VITEC CD or from VITEC
Online Support Portal. This file contains the default IP address of 192.168.1.2. and
open it using any text editor program.
- or -
Retrieve the IP address from MGW Ace Decoder by repeating steps 1 through 7 as
described in the section above.
2. Modify any of the listed network parameters, as required, and save the changes.
3. Eject the USB thumb drive properly from the PC and insert it to the MGW Ace Decoder
USB port.

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 14
4. Turn MGW Ace Decoder ON. When the boot process is completed, MGW Ace Decoder
will be set with the new IP address.
5. Enter the IP you have set to the Internet browser URL field. The Log on window
appears.
6. Log in.
7. Save the file (either on a USB thumb drive or any other place of your choice for future
reference. In case MGW Ace Decoder IP address becomes unknown and needs to be
retrieved, this file will be used.

User Manual, Version 1.0 15
CHAPTER 4
In This Chapter
Using the MGW Ace Decoder Interface ............................................................ 15
Dashboard Frame ......................................................................................... 16
The Dashboard Page..................................................................................... 18
The Channel Page......................................................................................... 21
The Decoder Settings Page ............................................................................ 28
The Live Preview Page .................................................................................. 31
The System Page ......................................................................................... 32
The Event Log Page ...................................................................................... 36
The Configurations Page................................................................................ 36
The General Page ......................................................................................... 39
Using the MGW Ace Decoder Interface
MGW Ace Decoder Functions
The followings are available at all times (regardless which menu item is selected):
Dashboard frame - top of page from which decoding channel is controlled and
monitored.
Logout - allows you to log out the application.
About - provides information about MGW Ace Decoder.
Setup and Operations

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 16
The Main Menu
The MGW Ace Decoder main menu includes the following items:
Dashboard - view platform, network and traffic information.
Channel –view, set and select channel parameters: source streaming protocol, IP
address, Ethernet port
Decoder Settings –set video, audio, decoder, ancillary data and talkback
parameters
System - view and set appliance's parameters such as network, security, date and
time.
Configurations - allows saving of channel configurations.
General - view system information such as software version, serial number, and
provides restart, factory reset, and firmware upgrade functions.
Figure 4-1: The General page

MGW Ace Decoder HEVC Decoding Appliance
User Manual, Version 1.0 17
Dashboard Frame
In the dashboard frame section you can review the system configuration and parameters.
The Dashboard section displays the following information:
Parameter
Display
Description
Name
Channel name defined by the user
Streaming
Protocol
UDP TS
RTP
RTSP
Zixi
Broadcaster
Zixi P2P
Pro-MPEG
Channel streaming protocol.
IP Address
IP address
Displays the stream IP address or the Zixi
Broadcaster server IP address
Port
Displays the stream port number
Video
H.265
H.264 (future)
Displays the stream video codec
Audio
AAC-LC
AAC-HE1
(future)
AAC-HE2
(future)
LPCM (future)
Displays the stream audio codec
Resolution
Displays the stream video resolution
Status
Playing
Started
Stopped
Error
Displays the status of the channel.
If the stream is not received but MGW Ace
Decoder has been started, "Started" is
displayed.